Operations Management. 3rd Edition

Transcription

1 Brochure More information from Operations Management. 3rd Edition Description: Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries. Features: - Focuses on the subject from a European perspective. - Deals with the management of the creation of goods and the delivery of services to the customer. - Covers the main areas of operations strategy, the design of operations system and the management of operations over time. - Incorporates more strategic and international commentary. - Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy. - Includes more end of chapter and quantitative exercises. - Cases have been updated throughout and now include: Service including public sector, international, a mix of mini cases and a longer case for each chapter. - Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor's manual An interactive e Book is included with every new copy of this text, featuring a wealth of embedded media, including: Animated worked examples, simulations, virtual tours, videos, flashcards and practice quizzes. Contents: About the Author xv Preface xvi Acknowledgements xvi Content xvii A Guide for Students xvii Online Resources xviii Lecturer Resources xviii New for the Th ird Edition xviii PART ONE INTRODUCTION 1 Chapter 1 Introduction 3 Introduction 3 What is operations management? 4 Th e history of operations management 5 Th e role of operations management 7 Th e process view of operations 8 Service operations management 10 Th e strategic role of operations 14

2 Technology and operations management First Bank PLC Manufacturing s Decline Partly Due to Services Shift A Student s Perspective 17 Chapter 2 Operations Strategy 22 Introduction 22 What is strategy? 23 Judging the contribution of operations to strategy 25 Measuring the contribution of operations to strategy 27 Operations strategy approaches 33 Operations strategy alignment 36 Operations strategy formulation 37 Operations strategy implementation Findus Gecko Operations Strategy in Action Texon Pure Gym 49 PART TWO DESIGN 53 Chapter 3 Process Types 55 Introduction 56 Manufacturing process types 56 Service process types 59 Matching process type with volume and variety 62 Choosing a process type Ashburton Products Democracy Made with Personalised Products Th e Mini 68

3 Chapter 4 Layout Types and Layout Design 71 Introduction 71 Layout types 72 Layout design Line Balancing in a Manufacturing Plant M&S 91 Chapter 5 Facility Design: Supply, Capacity and Location 96 Introduction 97 Supply network design 97 Long term capacity planning 102 Facility location 108 Location selection techniques IoD Advocates Space Hub to Lift Economy Th e Supply Chains that Could Bind Unsuspecting Managers Moving Textile Manufacturing Overseas Mom and Pop Companies Face Struggle for Survival Coca Cola 120 Chapter 6 Process Technology 125 Introduction 126 Process technology for materials 126 Process technology for information 130 Process technology for customers 135 Choosing process technology Spencer Davis Engineering Kennedys Retail Applications of Transaction Processing Systems by Sainsbury s RFID American Apparel 139 Chapter 7 Product and Service Design 143 Introduction 144

4 Developing product and service designs 144 Th e relationship between product/service design and process design 145 Th e design process 145 Service design 155 Improving design Product Development at Fracino Benugo Wine on the go 166 Chapter 8 Process Design 170 Introduction 170 Steps in process design 171 Tools for process design Why the Bunker Mentality has become a Corporate Liability Designing a Custody of Prisoner Process at a Police Force F1 Pitstop 188 Chapter 9 Job and Work Design 192 Introduction 193 Behavioural aspects of job design 193 Physical aspects of job design 200 Work study Innocent Keep up Motivation Levels through Long Summer Days Design Space: A more ergonomic earphone Experience Curves Th e Creative Space 210 PART THREE MANAGEMENT 215 Chapter 10 Operations Planning and Control 217 Introduction 218

5 Operations planning 218 Operations control 220 Optimized production technology (OPT) Workforce Scheduling at a Police Communications Centre Car Mechanics Ltd Using Workforce Scheduling to Lower Labour Costs Ocado 235 Chapter 11 Capacity Management 240 Introduction 241 Measuring demand 241 Measuring capacity 243 Reconciling capacity and demand 246 Evaluating alternatives and making a choice 251 Appendix: Forecasting Lloyds Cameras Cut Time in Queues Queuing Th eory Glastonbury 269 Chapter 12 Inventory Management 274 Introduction 275 Types of inventory 275 Managing inventory 278 Th e ABC inventory classifi cation system 280 Inventory models 281 Implementing inventory systems Pandora: Box is wide open Retail: Knowing your stock is the key to a busy shop Vauxhall 292 Chapter 13 Lean Operations 296 Introduction 297

6 Th e philosophy of lean operations 297 Lean techniques 302 Lean in service systems 312 Implementing lean operations Quake Upsets Lean Supply Model Satair Goodwin Steel Castings How Much Waste is there in the Service Industry? It Pays to Cut Out Waste but Not to Trim All the Value Away Harley Davidson 317 Chapter 14 Enterprise Resource Planning 320 Introduction 321 Enterprise resource planning (ERP) systems 321 Customer Relationship Management (CRM) systems 326 Resource planning 327 Materials requirements planning 329 Manufacturing resource planning (MRP II) 334 Distribution requirements planning (DRP) ERP: A convincing case must be made before investment Th e Challenge of Changing Everything at Once Lambton Clothing Co. 337 Chapter 15 Supply Chain Management 341 Introduction 342 Supply chain design 343 Activities in the supply chain BASF and Aker Kvaerner Supplier Evaluation at EADS Chance & Hunt 362

7 15.4 Amazon A Virtual Supply Chain 368 Chapter 16 Project Management 371 Introduction 372 Project management in the organization 372 Project management activities 375 Network analysis Project Management: Lessons can be learned from successful delivery Fast Homes Courtesy of Prefabrication Th e Orbit Tower 391 Chapter 17 Quality 397 Introduction 398 De fi ning quality 398 Measuring quality 401 Improving quality 404 Methodologies for quality improvement 406 Six Sigma quality 410 Statistical process control (SPC) 414 Acceptance sampling Growth with Values Adventures in Six Sigma: How the Problem solving Technique Helped Xerox A Disciple of Japanese Quality Management Yell Mouse Bread 434 Chapter 18 Performance Measurement and Improvement 439 Introduction 440 How do we measure performance? 440 Where should we improve performance? 445 How do we improve performance? Activity Based Costing at a Police Service 443

8 18.2 In the Age of the Smart Machine Managers Disrupt Learning with their Great Ideas Process Improvement at a UK Police Service GOSH and F1 461 Glossary 465 Index 475 Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8, Ireland.

9 Page 1 of 2 Fax Order Form To place an order via fax simply print this form, fill in the information below and fax the completed form to (from USA) or (from Rest of World). If you have any questions please visit Order Information Please verify that the product information is correct. Product Name: Web Address: Office Code: Operations Management. 3rd Edition SC Product Format Please select the product format and quantity you require: Hard Copy (Paper back): Quantity USD USD 29 Shipping/Handling * Shipping/Handling is only charged once per order. Contact Information Please enter all the information below in BLOCK CAPITALS Title: Mr Mrs Dr Miss Ms Prof First Name: Last Name: Address: * Job Title: Organisation: Address: City: Postal / Zip Code: Country: Phone Number: Fax Number: * Please refrain from using free accounts when ordering (e.g. Yahoo, Hotmail, AOL)

10 Page 2 of 2 Payment Information Please indicate the payment method you would like to use by selecting the appropriate box. Pay by credit card: You will receive an with a link to a secure webpage to enter your credit card details. Pay by check: Please post the check, accompanied by this form, to: Research and Markets, Guinness Center, Taylors Lane, Dublin 8, Ireland. Pay by wire transfer: Please transfer funds to: Account number Sort code Swift code IBAN number Bank Address ULSBIE2D IE78ULSB Ulster Bank, Main Street, Blackrock, Co. Dublin, Ireland. If you have a Marketing Code please enter it below: Marketing Code: Please note that by ordering from Research and Markets you are agreeing to our Terms and Conditions at Please fax this form to: (646) or (646) From USA or From Rest of World