E-Commerce: What it s all about Discover what E-Commerce can do for you Beginner. Louis Aguila & Mike Poling

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1 Discover what E-Commerce can do for you Beginner Louis Aguila & Mike Poling

2 Objectives This class is designed for: Clients who do not have E-Commerce but are thinking it Clients who have E-Commerce but want to see what else it can provide Clients who did not like the other class offerings and thought this one would be interesting 2

3 Objectives This class will not include any configuration or setup of E- Commerce, it will only be a demonstration If you are an E-Commerce Super Expert you may get bored! Configuration and setup classes this year are: Admin panel for your site Theming your site Extreme Topics Print at Home Web & Cart Rules 3

4 Not what you thought it would be? Other interesting classes going on right now include: Booking resources at your venue Memberships and Passes: Basics Salesware Basics Consignment Sales Reservations Basics 4

5 Seminar Demo Sites Your Seminar installation includes 4 complete E-Commerce sites this year Four different industry examples are now represented: Ski Museum Attractions Transportation Play with the sites on your free time to get feel of what can be done with E-Commerce Free time does not mean now! 5

6 Objectives Overview of the E-Commerce module Highlight the main features that are included Go through different sales processes from start to finish Discover what modifications can be made to the site Introduce our Professional Services team 6

7 What s Included? Selling tickets and offering a Print at Home option Starting with 4.2 all new E-Commerce installations include Print@Home Max4Sale and Points4Sale E-Commerce will show number available or simply available / not available Dynamic Pricing For example, Ticket A is $5.00 Mon-Wed and $8 the rest of the week Guest record creation and management 7

8 Modifiers What s Included? Optional and/or forced min/max amount Coupon Code redemption Customizable Confirmation s Account login Special Pricing Ability to charge to account if allowed 8

9 Included, but activated if you have the license Selling and renewing Memberships/Passes Pass Packages Discounts and Free Tickets Liability Forms Payment Plans Reservation Headers Gift cards selling and redeeming Rentals Retail Including Matrix items Advanced account management (Club Management) 9

10 Demonstration Buying Items Normal ticket item item Item with modifiers Retail Retail with Matrix selections Item Images Shipping Cart Rules 0

11 Cart Rules Speaking of cart rules and shipping Cart Rules allow you to create multiple rules based on number of items, types of items, etc For example: IF Retail Department and Shirts Category and less than 5 shirts, shipping charge is $7 IF Retail Department and Shirts Category and more than 5 shirts, shipping charge is $2 IF Jewelry Box (regardless of what Department or Category), shipping charge $9.50 Cart rules can also be used for any type of item, including tickets to charge a transaction fee Siriusware R&D is currently researching enhanced shipping options Currently in the road map for esales

12 Demonstration Passes Buying Payment Plans You can select to break out your total pass amount and make even payments each month Starts when you purchase and ends at the season end date Liability Forms Each pass can have one or multiple forms that have to be agreed to Each signed form can be seen in SysManager when you lookup the Guest 2

13 Demonstration Memberships Buying: Same as buying a Pass in Ski Free Items & Member Only Items Can be items that are always shown and/or that are hidden until they log in Item discounts Can be specific member items and/or items available to the public New Stuff! Member discounts will now work when a new memberships is added to the cart 3

14 Demonstration Renewals 4 Options available The goal is to keep the same guest record no duplicates!. Renew to a different pass/membership 203 Pass to a 204 Pass New Pass Number 2. Renew to the same pass/membership item Update pass with new valid dates New Pass Number 3. Renew by extending the expiration date of the current pass/membership Add 365 Days to their current pass/membership Same Pass Number 4. Renew to a list of pass/membership items that the customer chooses Ability to upgrade from current pass to a higher level that you choose New Pass Number 4

15 Demonstration Donations Specific donation page Donation pop up Gift cards Buying Using an active Gift Card for a purchase Checking Gift Card balance Reload a Gift Card 5

16 Account Log Ins Demonstration Account Specific Pricing Account Specific set of items Ability to charge to account or credit card Max4Sale or Points4Sale Can show text or number available Reservation Headers Buying then recalling What does it look like? Saved vs Finalized Home and Passes are always finalized 6

17 Want to learn more? To learn how to set advanced settings in E-Commerce Extreme Topics class on Wednesday at 0:30 AM Admin Panel for your Site tomorrow at :00 PM To see great examples of sites Siriusware has worked on Showcase Showdown today at 3:00 PM 7

18 Professional Services Who are they? A team consisting of Ray, Mike, and Dane Used frequently by clients who do not have an in house web master / developer What do they do? Customize your E-Commerce site with: Custom page layouts and themes Custom page flows Custom scripting to force E-Commerce to work in a different way Can I see examples? Attend the class E-Commerce: Showcase Showdown 8

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21 Please fill out the course evaluations provided. Your opinion matters and helps us provide the best seminar experience possible. Louis Aguila & Mike Poling