Vorax Virtual Call Center. (Screenshots)

Transcription

1 Vorax Virtual Call Center (Screenshots) 1. Identification Module The Main Form Vorax Administrator : (Administration Module) Vorax Reports : (Reporting Module) General Form Agent Call Time Report Vorax Supervisor : (Supervision Module) Vorax Supervisor Agent Form Vorax Supervisor Users Form Vorax ACD (Dialer Module) 6.1 Main Form Vorax IVR Designer (IVR Module) Vorax Script Editor Vorax Agent Vorax Supports Documentation : (Documentation Module) General Form User Support Documentation Form

2 1. Identification Module : Each user need to enter its user and password to grant access to the admin panel based on its given role and credential. Here the Super Admin user will have a full access to the admin rights. 2. The Main Form : At the main form of the admin panel users will be able to go to different parts of the Admin, Supervision and Reporting System. 3. Vorax Administrator : (Administration Module) 3.1 General Form : 2

3 With Vorax Virtual Call Center System we can virtually create unlimited and indepenadant Call Centers and Each Virtual Call center can manage unlimited Call Centers Customers and all this can be done on the same Vorax Installation, So a Vorax VCC owner can rent virtual call centers to as many customers he wish and each customer will have an independent access and management of his call center. 3

4 3.2 Add Virtual CallCenter : 4

5 3.3 Add Customers Form : 3.4 Add Users Form : 5

6 Here We add users with different Roles like Agent, Supervisor or Administrator 6

7 3.5 User Properties Form : At the user properties form we can customize all the options regarding a user like its Role, Permissions, Skills etc 7

8 3.6 Add Skills Form : 8

9 Vorax use the newest generation of inteligent calls distribution to agents based on their skills, each agent can have different skills at the same time. And with each skill agent can have different skill level, so we can be sure that the caller will always talk to the best available agent. 3.7 Skill Properties Form : 9

10 We can modify a skill properties at any moment without stopping any service. 10

11 3.8 Add User Profiles Form : User profiles are very useful, so we create different user parameters under a profile name and we can apply this profile to any user at any time. 11

12 3.9 User Profiles Properties Form : 12

13 Here are the user profiles parameters. 13

14 3.10 Add Campaigns Form : This is the starting point of the creation of a new campaign and each campaign can be Inbound, Outbound or Blended. 14

15 3.11 Campaign Properties Form : 15

16 On this screen we can see all parameters we can apply to any created campaign like Dialing options, calling number lists, Skills, Call Dispositions. 16

17 3.12 Add Lists Form : We can insert unlimited number of calling list to a campaign and each list can have different attributes like a static list or dynamic. 17

18 3.13 List Properties Form : 18

19 Here we can edit any created list. 19

20 3.14 Add Agent Status Form : On Each campaign we can have customized agent status. 20

21 3.15 Import Wizard Form : 21

22 After creating a calling list we can start a smart wizard that can import any csv or excel file and apply some filters on it, find out any duplicates and delete theme and import a clean and ready to use contact list to start our campaign. 22

23 4. Vorax Reports : (Reporting Module) 4.1 General Form : With vorax reports we can generate any kind of reports possible about a call center either with its built in reports scripts or using any custom script you can generate with the script editor. 23

24 4.2 Agent Call Time Report : Here is a sample of an Agent Call Time Report. 24

25 5. Vorax Supervisor : (Supervision Module) 5.1 Vorax Supervisor Agent Form : 25

26 With Vorax supervisor you can monitor in realtime all your agents like, listening to a live call, whisper to call, Barge. You can also see status in realtime and live statistics 5.2 Vorax Supervisor Users Form : 26

27 Here you can see in realtime agent s actions like Login, Logout, Pause etc 6. Vorax ACD : 6.1 Main Form 27

28 Vorax ACD is a powerful and smart Call distribution, powerful because it can manage an unlimited of virtual call centers and campaign in same time and Smart with it s new algorithm which can keep agents always busy on Real calls and filter out any busy or fax or voic dialed numbers. Vorax ACD can be used with all calling methods used in market like Predictive, Preview, Progressive or Message Broadcast. 7. Vorax IVR Designer : 7.1 Main Form 28

29 Vorax is shipped with a complete IVR designer to route the calls, very simple to use with a drag and drop interface. 8 Script Editor : 29

30 8.1 Add Script Form : Vorax is shipped with a strong and complete script editor, its include dynamic variables depending on our caller, a smart redrections to next form depending on caller response or questions. The smart script editor is displayed on the fly on Vorax Agent screen. 30

31 8.2 Script Updater : Here you can update any script you created earlier. 31

32 8.3 Script Redirections: Here we can see the redirection editor where we organize the next form to display. 32

33 8.4 Script Simulator : This is Vorax script simulator, another tool which will help you fully simulate your script before using it in production. 33

34 9 VoraxAgent : 9.1 Dashborad This is the main user interface of Vorax agent application, it is the only application we need to give an agent with all functions built in. Here each time the agent is logged in he can view its dashboard which the Administrator can also customize. 34

35 9.2 VoraxAgent : On Call On this screen we can see an agent on a live call with a Lead. 35

36 9.3 Vorax Agent : Finalize Call When a call is finished, the agent must finalize the call by giving all important information about the call. 36

37 10 Vorax Supports Documentation : (Documentation Module) 10.1 General Form : This is the main form of the electronic documentation. 37

38 10.2 User Support Documentation Form : You will have also an interactive documentation of each function of Vorax Virtual Call center Solution. 38