REDCENTRIC AGENT 64-BIT FOR MICROSOFT WINDOWS, VERSION

Transcription

1 REDCENTRIC AGENT 64-BIT FOR MICROSOFT WINDOWS, VERSION RELEASE NOTES, MAY 8, 2014

2 Agent 64-bit for Microsoft Windows Version Release Notes, May 8, 2014 ======================================================================== Contents 1 OVERVIEW 1.1 Release History and Changes 1.2 Supported Platforms 2 NEW FEATURES 3 INSTALLATION NOTES 3.1 Agent Installation Notes Installation Requirements Conditional Requirements Licensing Install/Upgrade 3.2 Plug-in Installation Notes 4 FIXES, KNOWN ISSUES and LIMITATION 4.1 Fixes 4.2 Known Issues 4.3 Limitation 5 PRODUCT SUPPORT 5.1 Technical Support 5.2 Product Updates 5.3 Documentation ======================================================================== 1 OVERVIEW The Windows Agent is installed on each Windows server that you want to protect. Using Portal or a legacy Agent Console application, you can manage the Agent, back up data to a vault, and restore data from the vault. You can also install Agent Plug-ins that protect specific applications and provide additional functionality. The following Plug-ins are available with the 64-bit Windows Agent: - Image Plug-in - Exchange 2010/2013 DR Plug-in - Exchange 2007 DR Plug-in - Exchange 2007/2010 MAPI Plug-in - Oracle Plug-in - SharePoint Plug-in - SQL Server Plug-in - Cluster Support Plug-in This Agent version is for use with: - Portal 7.50, Web Agent Console 7.50, or Windows Agent Console 7.30 Note: The Image Plug-in is only supported in Portal. - Vault version 6.22 or later Note: For granular restores, Vault version 7.00 or later is required. For Image Plug-in support, Vault 7.02b or later is required.

3 The Windows Agent supports Bare Metal Restore (BMR) backup jobs. For full BMR recovery, System Restore 2.10 or later is required. Note: Encrypted volumes (BitLocker, TrueCrypt, etc.) are not supported in BMR jobs. 1.1 Release History Version , May 8, 2014, eleventh release Version , April 3, 2014, tenth release Version , March 17, 2014, ninth release Version , October 31, 2013, eighth release Version , August 29, 2013, seventh release Version , May 9, 2013, sixth release Version , March 28, 2013, fifth release Version a, March 22, 2013, fourth release Version , February 27, 2013, third release Version , November 21, 2012, second release Version , June 29, 2012, first release 1.2 Supported Platforms This Agent is supported on the following 64-bit Microsoft platforms with Intel x64 or AMD64 processors: - Windows Server 2012 R2 Foundation - Windows Server 2012 R2 Essentials - Windows Server 2012 R2 Standard - Windows Server 2012 R2 Datacenter - Windows Server 2012 R2 Server Core - Windows Server 2012 Foundation - Windows Server 2012 Essentials - Windows Server 2012 Standard - Windows Server 2012 Datacenter - Windows Server 2012 Server Core - Windows Storage Server 2012 Standard - Windows Storage Server 2012 Workgroup - Windows Small Business Server 2011 Essentials - Windows Small Business Server 2011 Standard - Windows Small Business Server 2011 Premium - Windows Server 2008 R2 Standard (SP1) - Windows Server 2008 R2 Enterprise (SP1) - Windows Server 2008 R2 Datacenter (SP1) - Windows Server 2008 R2 Server Core (SP1) - Windows Storage Server 2008 R2 Standard (SP1) - Windows Storage Server 2008 R2 Enterprise (SP1) - Windows Storage Server 2008 R2 Workgroup (SP1) - Windows Storage Server 2008 R2 Essentials (SP1) - Windows Small Business Server 2008 Standard (SP2) - Windows Small Business Server 2008 Premium (SP2) - Windows Server 2008 Standard (SP2) - Windows Server 2008 Enterprise (SP2) - Windows Server 2008 Datacenter (SP2) - Windows Server 2008 Server Core (SP2) - Windows Storage Server 2008 Basic (SP2) - Windows Storage Server 2008 Workgroup (SP2)

4 - Windows Storage Server 2008 Standard (SP2) - Windows Storage Server 2008 Enterprise (SP2) - Windows Server 2003 R2 Standard (SP2) - Windows Server 2003 R2 Enterprise (SP2) - Windows Server 2003 Standard (SP2) - Windows Server 2003 Enterprise (SP2) The Image Plug-in is supported on the following 64-bit platforms: - Windows Server 2012 R2 - Windows Server Windows Server 2008 R2 (SP1) - Windows Server 2008 (SP2) Note: The Image Plug-in is supported with both UEFI and BIOS firmware. Note: The Image Plug-in is only supported with NTFS file systems. Note: The Image Plug-in is only supported with Vault 7.02b or later. Note: Image backup jobs are not supported on clustered virtual nodes. Note: Hardware VSS providers are not supported The Exchange 2010/2013 DR Plug-in is supported on the following platforms: Exchange Server 2013 (SP1) on the following platforms: - Windows Server 2012 R2 Standard, Datacenter - Windows Server 2012 Standard, Datacenter - Windows Server 2008 R2 Standard, Enterprise (SP1) Exchange Server 2010 (SP3) on the following platforms: - Windows Server 2012 Standard, Datacenter - Windows Small Business Server 2011 Standard, Premium - Windows Server 2008 R2 Standard, Enterprise (SP1) - Windows Server 2008 Standard, Enterprise (SP2) Note: Backups and restores with the Exchange 2010/2013 DR Plug-in are only supported with Vault version 6.0 or later. Portal or Agent Console version 6.82 or later is required. Note: Granular Restore is only supported with DR safesets created with the Exchange 2010/2013 DR Plug-in or Exchange 2007 DR Plug-in version 7.10 or later, backed up to Vault version 7.0 or later. Portal or Agent Console version 7.2 or later is required to share DR safesets The Exchange 2007 DR Plug-in is supported on the following platforms: Exchange Server 2007 (SP3) on the following platforms: (including Cluster support):

5 - Windows Server 2008 R2 Standard, Enterprise (SP1) - Windows Server 2008 Standard, Enterprise, Datacenter 64-bit (SP2) - Windows Small Business Server 2008 Standard, Premium (SP2) - Windows Server 2003 R2 Standard, Enterprise 64-bit (SP2) - Windows Server 2003 Standard, Enterprise 64-bit (SP2) Note: Granular Restore is only supported with DR safesets created with the Exchange 2007 DR Plug-in or Exchange 2010/2013 DR Plug-in version 7.10 or later, backed up to Vault version 7.0 or later. Portal or Agent Console version 7.2 or later is required to share DR safesets The Exchange 2007/2010 MAPI Plug-in is supported on the following platforms: Exchange Server 2010 (SP3) on the following platforms: - Windows Server 2012 Standard, Datacenter - Windows Small Business Server 2011 Standard, Premium - Windows Server 2008 R2 Standard, Enterprise (SP1) - Windows Server 2008 Standard, Enterprise 64-bit (SP2) Exchange Server 2007 (SP3) on the following platforms: (including Cluster support with the Cluster Support Plug-in): - Windows Server 2008 R2 Standard, Enterprise (SP1) - Windows Server 2008 Standard, Enterprise, Datacenter 64-bit (SP2) - Windows Small Business Server 2008 Standard, Premium (SP2) - Windows Server 2003 R2 Standard, Enterprise 64-bit (SP2) - Windows Server 2003 Standard, Enterprise 64-bit (SP2) Note: Exchange 2013 MAPI backups are not supported. However, restore from older MAPI backups to PST is still supported for ANSI-encoded jobs on the Exchange 2013 Server The Oracle Plug-in is supported on the following platforms: Oracle 11g R2 64-bit and Oracle 10g 64-bit on the following platforms: - Windows Server 2008 R2 Standard, Enterprise (SP1) - Windows Server 2008 Standard, Enterprise (SP2) - Windows Server 2003 R2 Standard, Enterprise (SP2) - Windows Server 2003 Standard, Enterprise (SP2) Note: Oracle 32-bit is supported on 64-bit operating systems when the corresponding Oracle Instant Client is installed The SQL Server Plug-in is supported on the following platforms: (including Cluster support with the Cluster Support Plug-in): SQL Server 2012 (SP1) 64-bit and 32-bit on the following platforms: - Windows Server 2012 R2 Foundation, Essentials, Standard, Datacenter - Windows Server 2012 Foundation, Essentials, Standard, Datacenter - Windows Server 2008 R2 Standard, Enterprise, Datacenter (SP1) - Windows Server 2008 Standard, Enterprise, Datacenter (SP2)

6 SQL Server 2008 R2 (SP2) 64-bit and 32-bit on the following platforms: - Windows Server 2012 R2 Foundation, Essentials, Standard, Datacenter - Windows Server 2012 Foundation, Essentials, Standard, Datacenter - Windows Small Business Server 2011 Premium - Windows Server 2008 R2 Standard, Enterprise, Datacenter (SP1) - Windows Server 2008 Standard, Enterprise, Datacenter (SP2) SQL Server 2008 (SP3) 64-bit on the following platforms: - Windows Server 2012 R2 Foundation, Essentials, Standard, Datacenter - Windows Server 2012 Foundation, Essentials, Standard, Datacenter - Windows Server 2008 R2 Standard, Enterprise, Datacenter (SP1) - Windows Server 2008 Standard, Enterprise, Datacenter (SP2) - Windows Small Business Server 2008 Standard, Premium (SP2) - Windows Server 2003 R2 Standard, Enterprise (SP2) - Windows Server 2003 Standard, Enterprise (SP2) SQL Server 2005 (SP4) 64-bit Standard and Enterprise on the following platforms: - Windows Server 2008 R2 Standard, Enterprise, Datacenter (SP1) - Windows Server 2008 Standard, Enterprise, Datacenter (SP2) - Windows Small Business Server 2008 Standard, Premium (SP2) - Windows Server 2003 R2 Standard, Enterprise (SP2) - Windows Server 2003 Standard, Enterprise (SP2) Note: The SQL Server Plug-in does not support SQL Server Express. To back up a SQL Server Express database, export the database to a flat file and back it up using the Windows Agent. Note: Host-named site collections in SharePoint are not supported for granular restore The SharePoint Plug-in is supported on the following platforms: Microsoft Office SharePoint Server 2007 (SP1) on the following platforms: - Windows Server 2008 R2 Standard, Enterprise, Datacenter (SP1) - Windows Server 2008 Standard, Enterprise, Datacenter (SP2) - Windows Server 2003 R2 Standard, Enterprise (SP2) - Windows Server 2003 Standard, Enterprise (SP2) Windows SharePoint Services (WSS) 3.0 (SP2) on the following platforms: - Windows Server 2008 R2 Standard, Enterprise, Datacenter (SP1) - Windows Server 2008 Standard, Enterprise, Datacenter (SP2) - Windows Server 2003 R2 Standard, Enterprise (SP2) - Windows Server 2003 Standard, Enterprise (SP2) Note: To back up and recover Microsoft SharePoint 2010 and 2013 data, use the SQL Plug-in and BMR backups. Note: SharePoint granular restore is supported with safesets created with SQL Plug-in version 7.22 or later, backed up to Vault version 7.0 or later. Portal, Web Agent Console version 7.21 or later, or Windows Agent Console version 7.22 or later is required to share SQL safesets.

7 Note: SharePoint 2013 is not supported on Windows ======================================================================== 2 NEW FEATURES New Features in Version 7.32: - Hardware VSS providers are now supported for the Image Plug-in. - The Agent Assistant is no longer installed as part of the "Typical" installation process. You can choose to install the Agent Assistant as part of a custom installation. New Feature in Version 7.30: - A new Image Plug-in is available with the 64-bit Windows Agent. The Image Plug-in sequentially backs up all blocks on a volume at the block level. You can restore entire volumes, or specific files and folders from image backups. You can also restore entire systems from BMR image backups using the System Restore application. ======================================================================== 3 INSTALLATION NOTES 3.1 Agent Installation Notes Installation Requirements - CPU and RAM to meet the basic requirements of your operating system, as prescribed by Microsoft - 16-bit (or greater) video properties for optimal GUI display - Windows Internet Explorer version 6 or later - A TCP/IP stack (for communicating with the vault, Agent, and Portal or Agent Console software) - At least 200 MB of free disk space for a new installation. An upgrade may require more. Additional free space is required for Agent files created for backup jobs Conditional Requirements - If you install the Agent Assistant with the Agent,.NET Framework 2.0 is required. - If you use an antivirus program, disable real-time scanning on reads (called "outgoing" in some antivirus products). Note: As a best practice, do not back up antivirus product installation directories. - To manage an Agent from both Windows Agent Console and Web Agent Console, install its services using the same user identity. That is, the service accounts for the BUAgent and the VVAgent must be

8 the same. Otherwise, the BUAgent will not be able to provide status or administration functions Licensing Agent and Plug-in licenses are distributed automatically when the Agent connects to a vault (based on your license quota). To back up and restore data to or from a vault, you need a valid account, username and password. Contact your service provider to obtain the required information Install/Upgrade The file name of the Windows Agent installation kit is: Agent-Windows-x exe Included application files: The 64-bit Agent kit installs: BUAgent.exe - Version VVAgent.exe - Version VV.exe - Version LogViewer.exe - Version SystemStatePlugin.dll - Version BMRCaptureEnvInfo.dll - Version SystemVolumePlugin.dll - Version evvss.dll - Version evvss2003.dll - Version evvssxp.dll - Version Exchange2010Plugin.dll - Version ExchangeVSSPlugin.dll - Version ex2000.dll - Version VVExch.dll - Version VVExchMapi.dll - Version VVClMsg.dll - Version MapiComWrapper.exe - Version OraPlugin.dll - Version SharePointPlugin.dll - Version SQLSvr70.dll - Version SQLVSS.dll - Version SQL2012Plugin.dll - Version XLogTranslator.exe - Version Note: The Agent installation will place the VVClMsg.dll file in the in the Agent installation path. This file contains the error codes and resource strings that the event viewer uses to display Agent messages. Note: Do not install the Agent in a Windows-encrypted directory. You can upgrade these Agents to version 7.32: Version 7.3x Version 7.2x Version 7.10 Version 7.00 Version 6.85 Version 6.84

9 Version 6.82 Version 6.7x Version 6.6x Version 6.50 Version 6.4x Version 5.6 ======================================================================== 3.2 Plug-in Installation Notes Image Plug-in A CBT (Changed Block Tracker) driver is installed with an Agent with the Image Plug-in. To take advantage of CBT, a reboot is required for this kernel mode driver to start. Exchange 2010/2013 DR Plug-in - An Agent with the Exchange 2010/2013 Plug-in only needs to be installed on one member of a Data Availability Group (DAG). The Agent will have access to the database copies on that particular DAG member. Exchange 2007 DR Plug-in - For information regarding LCR, SCR, and CCR support, see the Cluster Support Plug-in section. Exchange 2007/2010 MAPI Plug-in - The MAPI plug-in should be installed and used on the Exchange server that has the Client Access Service role. To protect User Mailboxes, Archive Mailboxes and Public Folders on an Exchange 2010 DAG, the MAPI Plug-in must be installed on each server with the Client Access Service role. - Microsoft CDO (Collaboration Data Objects) version must be installed on any Exchange server where you want to run MAPI jobs. Oracle Plug-in The Oracle Plug-in can be installed during a clean install or on an existing Agent. To install on an existing Agent, select "Modify" from the installation options. SQL Server Plug-in - This version of the Plug-in supports Transparent Data Encryption (TDE) in SQL Server 2008 R2 (SP1) and SQL Server This version of the Plug-in uses VSS for full backups (for SQL 2005, 2008, 2008 R2, 2012) and VDI for transaction logs. It also supports VDI for older backup jobs (for SQL 2005, 2008, 2008 R2).

10 - For legacy VDI-based backups: For Microsoft SQL Server 2008 (SP2), the Plug-in requires the SQL-DMO component, which was removed from Microsoft SQL Server You need to install the "Microsoft SQL Server 2005 Backward Compatibility Components" package. A download is available (within a feature pack for Microsoft SQL Server 2008) at: 49BC-9FC7-77DEDE4BB075&displaylang=en - For legacy VDI-based backups, you must install the Microsoft SQL Server 2005 Native Client. SQL 2008 and 2005 Native Clients can co-exist. - For information regarding cluster support, see the Cluster Support Plug-in section. SharePoint Plug-in - SQL Server Native Client is required. - SharePoint Plug-in backup jobs that use multiple, separate SQL Servers are not supported. That is, you cannot have SharePoint environments that use different SQL Server instances to host the various SharePoint databases. Cluster Support Plug-in To install the SQL, Exchange, and Cluster Support Plug-ins: 1. Install Agents, SQL or Exchange Plug-in, and Cluster Plug-in on the physical nodes. 2. Register the cluster node using Portal or Web Agent Console, or connect to the virtual IP using Windows Agent Console. 3. Use the new registered virtual Agent as a normal Agent. ======================================================================== 4 FIXES and KNOWN ISSUES 4.1 Fix in 7.31 release For Image Plug-in backups, the original size reported now reflects the actual amount of data protected on the volume, and does not include empty space. (27393) Fixes in 7.30 release When a SQL database had non-standard file extensions, SQL VSS backups and restores completed successfully, but restored databases were corrupted. This problem no longer occurs. (27119) The SQL VSS backup now detects log gaps when another 3rd-party backup runs at the same time. (27088) The following warning no longer appears during successful BMR backups: ENVC-W Kernel32DLL GetProcAddress of GetFirmwareType failed

11 error=0x7f - API exists on Win2012 and above. (26028) 4.2 Known Issues Agent Backup Issues Running multiple UNC jobs simultaneously (to the same UNC path) from Agent Console fails. WORKAROUND: Run concurrent UNC jobs from the command prompt. (24226) A backup to a local drive fails when the deferral time specified in the backup job is reached. All SSI files created are left on the local drive. (23921) Backups can fail over UNC path to or from a Windows operating system running an older Windows operating system. Microsoft does not support all Windows operating system combinations for UNC paths. Only those combinations supported by Microsoft are supported. (25579/23712) On Windows 2012 with deduplication, when a backup job includes the deduplication chunk store, it will be backed up again by the system state job. WORKAROUND: If backing up system state, exclude the deduplication chunk store data from the job backups to avoid multiple backups of the same data. (24228) When attempting to create a new job after a vault failover (1:1 vault), Windows Agent Console limits the job name to 8 characters instead of 30 characters. When the old active vault comes back online, the 1-30 character limit returns for job name length when creating a new job. (19893) Agent Restore Issues Backup to a Satellite vault resets the status and location of safesets that exist only on the Base vault. If a safeset is available on the Base vault (but not on the satellite), the Agent cannot restore unless you synchronize first. You must run a synchronize operation before you restore. Synchronizing provides updated status and location information about safesets on vaults. (20573/21168/21896) Windows Server 2012 and 2012 R2 may not restore security streams properly when restoring to an alternate location in some circumstances (UNC path, backup mountpoint). This is Microsoft issue that they are currently addressing. (25780/25775/24166) Windows Server 2012 storage pools are not restored. Note: Windows Server 2012 storage spaces are not supported. (23420) Plug-in Backup and Configuration Issues You cannot test a MAPI profile on Exchange 2013 using Web Agent Console. (25605) The dates in an Exchange MAPI backup log may be displayed incorrectly if

12 there are XML incompatible characters inside the message. Log messages cannot correctly save non-ansi characters. (24097) A MAPI job appears as if reseeding after a Windows Agent 6.85 upgrade to Agent 7.x. This is not a re-seed. Due to a change in the security stream backup option in MAPI backups, the first backup of upgraded Agent will be re-deltized, creating a larger than usual delta file. The delta will return to its typical size on subsequent backups. Also, the log includes the following warning "EXMA-W skip message body property PR_HTML by error". These warning messages are informational and can be ignored. (23545) A backup job created on a physical node of a SQL Server 2012 cluster fails (on the physical node) with a stream backup error. Note that this is not a supported backup scenario. There is no support for protecting databases on the virtual node with jobs created on the physical node. Support for backing up SQL 2012 on a virtual node in a cluster is available with the Agent with the Cluster Support Plug-in. (23622) An Exchange DR job will fail if launched while a BMR job is running. Recommendation: A user should avoid running more than one backup of the same database at the same time. WORKAROUND: To enable simultaneous backups, manually add the following section to the bottom of job.vvc file (located in the Agent installation directory): 1. vssadmin list writers, copy "writer name" and "writer ID" 2. Append the following section to BMR job vvc For an Agent and higher: VSSWriterBackup001 { ID = <writer ID> <<<<<<<<<<<< change to copied "writer ID" Include = ".\*" InstName = Name = Microsoft Exchange Writer <<<<<<<<<<<< change to copied "writer name" Options = 4 } (23599) If you reregister a different computer than was used for the original backup (reregister computer Y to the vault as computer X) and attempt to do another backup of the existing SQL VSS job, the backup will fail. A restore can still be performed successfully. WORKAROUND: Create a new job and run the backup from the reregistered computer. (23270) Windows UAC prevents a new user from launching the Agent VV process on SQL 2008 SP2 / Server No status is shown on the Process Information screen. WORKAROUND: (These steps are performed only once) 1. Press "Start" and run "Control panel". 2. Select "System and Security". 3. Select "Change User Account Control settings" 4. Move button down to "Never notify". Press OK. 5. Reboot the system. (These steps are performed each time for a new user) 6. Create user 'new user' as an example. 7. Assign a group of administrators to it.

13 8. Run SQL Server Management Studio. 9. Right-click the Security folder, point to "New", and select "Login ". 10. In the Login New dialog box, on the General page, enter the name of a user ('new user') in the Login name box. 11. To create a login based on a Windows principal, select Windows authentication. This is the default selection. 12. Press OK. User 'new user' is ready for use. (23216) A database with a Simple Recovery Model cannot run transaction log backups, but the error message in the log when the backup fails does not indicate this is the reason for the failure: BKUP-E job will be forced to fail BKUP-F job failed to complete CAT -E backup aborted. (24811) For legacy VDI backups, running SQL maintenance procedures such as reindexing or Shrink Database may cause the backup to reseed. VSS backups are not affected in this manner as the SQL 2012 Plug-in, using VSS, efficiently detects the changes within database file and sends the changed blocks only (delta). (23163) You cannot do a MAPI backup of a mailbox with an existing job when the user account associated with the account is moved to a different Organizational Unit (OU) in Active Directory (AD). This issue only affects mailboxes that are specifically selected in the backup. If the backup job is set up to back up at the server or recipient level, the mailbox will be backed up but it will be treated as a new mailbox. The User Principal Name (UPN) should be unique for all users and will not be affected by moving the account in AD. WORKAROUND: The mailbox must be added to the backup job again and the existing entry removed, as it will generate errors. If planning on moving users between OU within AD, set the backup job to use the server or recipient levels with recursive settings to continue backing up the mailbox after any changes in AD without having to modify the backup job. (20362) When the VSS backup warning: "Some hard links <> were not selected and have not been backed up.", a file within a selection has hardlinks and some of the hardlinks were not included. These hardlinks will be ignored, but the file and the hardlinks included in the selection will be backed up. WORKAROUND: Manually include the folder(s) that contain the missing hardlinks. (20281) Plug-in Restore Issues If you mount more than one volume from an Image Plug-in job, and browse, read or copy files from only one volume, the inactive volume will time out all volumes, including the one you are actively using. WORKAROUND: When restoring files and folders from Image Plug-in jobs, only mount volumes that you will actively use. (26927) You cannot restore an Exchange MAPI backup from another computer to Exchange 2013 using Web Agent Console. WORKAROUND: Use Windows Agent Console to restore an Exchange MAPI backup from another computer to Exchange (25608)

14 Restore to SQL Server 2008 using VDI, with Filestream (BLOB) content, fails. WORKAROUND: Create the backup job using SQL VSS. (24158) A database restore can fail in a mirroring environment when restoring with the "overwrite" option or "overwrite with no recovery" option. As per MSDN: While a database mirroring session is active, the following restrictions apply: * Backup and restore of the mirror database is not allowed. * Backup of the principal database is allowed, but BACKUP LOG WITH NORECOVERY is not allowed. * Restore of the principal database is not allowed. (23359) After reregistering an Agent or running Restore From Another Computer, when performing a VSS Restore job of a SQL 2005 backup (original database names with overwrite selected) to a Windows 2008 R2 machine, the restore may fail. The Restore log and process dialog, however, report success. (23304) With Windows Agent Console, using Restore From Another Computer from a SQL standalone machine to a virtual SQL cluster, Restore to file on disk fails and the wizard disappears after you select the vault, Computer and job. No Dump or Log file is created. WORKAROUND: Use Web Agent Console to run this type of Restore From Another Computer, or restore using the physical node. (23261) Safeset bytes processed on the vault for a SQL job with a random read restore of SharePoint is more than double the actual size of the safeset data. (25016) SharePoint Workflows and Alerts do not work after a restore using the SharePoint Plug-in. The SharePoint Plug-in does not support backups or restores of Alerts. WORKAROUND: To back up workflows, a registry key must be set. For more information, contact your service provider. (23692) A SQL restore fails when restoring to an alternate database, under the same instance, with the overwrite existing database option selected. Note: This restore scenario is not supported as we do not rename the database files upon restore. Restoring this database could be accomplished if you remove or rename the original database file names before trying to restore. (23099) When restoring a database to a SQL database other than the original database, the logical and file names are not renamed to match the database where it is being restored. This feature is not supported by VSS. (22981) Using Restore From Another Computer on a machine where the SQL Plug-in is not installed, a SQL safeset can be shared using an older UNC path format. (25907) An Exchange 2007 backup from a Windows 2008 Server environment cannot be restored to Exchange 2007 in a Windows Server 2003 environment. The Exchange VSS backup document and writer document are not backwards compatible. On Windows 2008, the backup document and writer document are

15 1.2; on Windows 2003, the version is 1.1. This also occurs when SQL 2005 databases which were backed up from a Server 2008 environment, are restored to Server WORKAROUND #1: - Use restore from other computer. - Uncheck "start hard recovery" and restore to local disk. WORKAROUND #2: - Remove Plug-in = EXCHANGE_VSS from vvc and vpr. - Modify the vpr file destination to a local folder. - Run command: vv restore <jobname> /param=<jobname>.vpr WORKAROUND SQL: To restore SQL databases which were backed up from a Server 2008 environment to Server 2003, restore the databases to a folder as a.bak file and restore with SQL Management Studio. (23173) You cannot restore a MAPI backup of a mailbox in which the user was moved to a different Organizational Unit (OU) in Active Directory. Note: The user's location in AD when restoring must be the same as when backed up. WORKAROUND: If the backup was done using ANSI (default) encoding, the contents of the mailbox can be restored to a PST file and then imported into the user's mailbox. If the backup was done using Unicode encoding, the user must be moved back to the original Organizational Unit in AD to restore the contents. (20361) SQL Plug-in restore fails if the database directory is missing. WORKAROUND: Manually create the database directory prior to restore. (19466) When restoring large files (>250mb), a SharePoint restore may fail with the following error: "ADO Error: (E_FAIL) Unspecified error for file SharePoint". This error may occur when RAM resources are relatively limited. Recommendation: Restore large files in separate restore jobs or to alternate locations (i.e., directory on disk). (15898/15900/17699) Note: This does not apply to restores from BMR or SQL VSS backup safesets for SharePoint 2010/2013. Default ANSI MAPI backups can be restored to a PST file, but restores of Unicode MAPI tasks to PST are not supported. (11677/9554) Install/Uninstall/Upgrade Issues If a 6.85 Agent that is not registered to Web Agent Console is upgraded, the Cluster Plug-in creates a duplicate folder on another shared drive (two folders with the same name exist on one virtual server). (24471) Unable to uninstall the Spanish Agent 7.23 via Windows Control Panel when it has been installed on the Spanish version of the Windows operating system. WORKAROUND: Launch the Agent installation kit and select Remove. (25365) Silent install on Windows 2012 running Exchange 2013 requires an additional switch when running the command from Power Shell.

16 HARROGATE (HEAD OFFICE) Central House Beckwith Knowle Harrogate HG3 1UG THEALE 2 Commerce Park Brunel Road Theale, Reading Berkshire RG7 4AB CAMBRIDGE Newton House Cambridge Business Park Cowley Road Cambridge CB4 0WZ READING 3-5 Worton Drive Reading Berkshire RG2 0TG LONDON John Stow House 18 Bevis Marks London EC3A 7JB INDIA & Block II, 4th Floor, White House Kundan Bagh, Begumpet Hyderabad [email protected]

17 WORKAROUND: Run the silent install command from a command prompt. For more information, contact your service provider. (24368) ======================================================================== 5 PRODUCT SUPPORT 5.1 Technical Support Contact information for your provider is available through the: - Need Help button in Portal - Help menu in Windows Agent Console - Support link in Web Agent Console 5.2 Product Updates Product updates are available from your provider. 5.3 Documentation The following documentation is available for the Agent: - Agent for Windows User Guide - Agent release notes (this document) - Portal help - Windows Agent Console Operations Guide (and help) - Web Agent Console help - Agent Plug-in guides All documentation is available from your service provider. ========================================================================