HITTING THE. David Whittingham-Jones QUALITY HIRE. To us, business is personal NEXT GENERATION QUALITY OF HIRE

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2 H2: Hitting the Bull s-eye with Quality Hires

3 QUALITY HIRE HITTING THE BULL S-EYE NEXT GENERATION QUALITY OF HIRE David Whittingham-Jones To us, business is personal

4 AGENDA QUALITY OF HIRE Current Talent Landscape What is Quality of Hire? What are the LEVERS to accelerate it? What TOOLS can I use? What does the RESEARCH say? How do we MEASURE Quality of Hire Kenexa Case Studies Wrap Up / Q&A Copyright Kenexa,

5 TALENT LANDSCAPE RECRUIT HIRE ONBOARD PERFORM RETAIN 50% change jobs in 3 5 years. Source: Strategic Onboarding, Bersin & Associates 1/3 of Managers will fail at their new job. Source: Strategic Onboarding, Bersin & Associates Cost of losing a new hire = 30% 150% of annual salary Source: Cornell University and Saratoga Institute, Hewitt Associates 90% make decision To Leave in 6 months Source: Aberdeen Group Copyright Kenexa,

6 QUALITY OF HIRE: WHAT IS IT?

7 DEFINING A QUALITY HIRE What the candidate is born to do Personal Behaviors Performance Attributes Abilities The environment a person thrives in What the candidate is trained to do Education Experience Training Copyright Kenexa,

8 QUALITY OF HIRE: LEVERS

9 ACCELERATING BUSINESS IMPACT BUSIN ESS IMPA ACT Efficient Recruiting & Onboarding Increasing Consistency Reducing Time to Fill & Cost Orientation Effective Recruiting ii & Onboarding Increasing Candidate Quality Enhancing Selection Process Tactical Onboarding Accelerated Business Impact (P&L) Increasing New Hire Productivity Improving Employee Engagement Strategic Onboarding TIME Copyright Kenexa,

10 LEVERS TO ACCELERATE NEW HIRE BUSINESS Engagement Total Shareholder Return Productivity Annual Net Income Retention Best Laggard Diluted Earnings Per Share Eng. 62% 28% Perf. 71% 13% Ret. 11% (7%) Source: Aberdeen 2011 Copyright Kenexa,

11 QUALITY OF HIRE: TOOLS

12 INTRODUCING KENEXA FIT COMPASS A new tool designed to assess and facilitate the FIT between a person and an organization i or team. Leverages the Kenexa Cultural Assessment which measures 12 cultural types (archetypes) to define the personality of the organization. The Fit Compass tool will measure those same 12 cultural l types (archetypes) to define the personality of the individual. Copyright Kenexa,

13 WHY IS FIT IMPORTANT? Hiring the wrong person is COSTLY! Recruiting Costs Lost Productivity Onboarding Costs Wasted Employee Time Training Costs Morale Issues Copyright Kenexa,

14 FIT IMPROVES RETENTION Individuals with a high Cultural Fit score had: CASE STUDIES: 60%higher 6.0% tenure than those with a moderate CulturalFit score 24.6% higher tenure than those with a low Cultural Fit score Those in the top quartile of the Culture Fit Assessment have on average 143 days higher h tenure than those in the bottom quartile. Source: Kenexa Cultural Case Study Copyright Kenexa,

15 FOUNDATION FOR FIT: CULTURE TYPES (ARCHETYPES) Copyright Kenexa,

16 COMPANY VIEW: CULTURAL ASSESSMENT Rational FACTS PERSONALITY (Archetypes) Emotional TRUTHS Company Research Extensive research to detail the Rational Facts about the organization and its position in the market Top Performer Research Analyse a cross-section of Top Performers to identify the Emotional Truths about the organization Cultural Insight Survey The Kenexa Cultural Insight survey is designed to measure the archetypes present to define the Personality of the organization Copyright Kenexa,

17 CULTURAL MATCH Mission driven, susceptible to burnout COMPANY CULTURE Egalitarian, no titles, equality for all Unconventional risk takers; dare to be different Relationships have a purpose; deep connections Copyright Kenexa,

18 FIT COMPASS: ONE TOOL, TWO USES Interview Guide Used with final shortlist of candidates Helps HM explore the individual s fitwith the organisation or team A list of customised, structured interview questions are provided for the HM to use during final interviews Not a selection tool no results or scores are provided Fit Guide Used with employees and new hires Guides an individual s fit and development Provides feedback on work style, strengths, development areas and ideal work environment/role Includes 4 reports with development recommendations and a Personal Fit Planner Copyright Kenexa,

19 INDIVIDUAL VIEW: INTERVIEW GUIDE Customized questions are generated based on cultural (archetype) match or potential mismatch of candidate with company/team. Copyright Kenexa,

20 INDIVIDUAL VIEW: FIT GUIDE Copyright Kenexa,

21 QUALITY OF HIRE TOOLKIT HIRE Fit Compass Increases the quality of hire and provides clarity around strengths and work style to help define fit. PERFORM Quality of Hire Index Captures critical data to help determine the quality of your new hires. SOURCE Cultural Assessment Recruiting message and mechanisms; initial candidate screening templates MEASURE Continuous Process Improvement A rigorous and well-defined process to reduce cost and gain efficiencies. Copyright Kenexa,

22 QUALITY OF HIRE: RESEARCH

23 THE PROOF Year on year business improvement Source: Aberdeen 2012 (n=192) Best In Class Strategies: Onboarding and Engagement Copyright Kenexa,

24 CORPORATE CULTURE AND PERFORMANCE Over an 11 year period, companies who invested in their culture realized the following business results: INVESTED Increased Revenues 682% 166% Expanded Workforce 282% 34% Grew Stock Price 901% 74% Improved Net Income 756% 1% DID NOT INVEST Source: Corporate Culture and Performance, By John Kotter and James Heskett Copyright Kenexa,

25 RESEARCH SOURCES Kenexa Research Institute Work Trends Report Bersin & Associates Aberdeen Group Corporate Culture and Performance, John Kotter and James Heskett Copyright Kenexa,

26 QUALTIY OF HIRE: MEASURES

27 KEY METRICS Measuring Quality of Hire Performance Metrics Manager Satisfaction New Hire Satisfaction New Hire Turnover Cost Per Hire Source: Bersin & Associates, May 2012 Quality of Hire Copyright Kenexa,

28 KENEXA CASE STUDIES

29 CUSTOMER CASE STUDIES Turnover cut from 40% to less than 5% within 6 months Private Education Services Provider $4.3 M annualised savings 260% more productive Healthcare Services Provider 71% improvement in Turnover $9.6M annualised savings Copyright Kenexa,

30 CULTURAL FIT AND RETENTION CASE STUDIES: Individuals with a high Cultural Fit score had: 6.0% higher tenure than those with a moderate Cultural Fit score 24.6% higher tenure than those with a low Cultural Fit score Those in the top quartile of the Culture Fit Assessment have on average 143 days higher tenure than those in the bottom quartile. Source: Kenexa Cultural Case Study on two organizations Copyright Kenexa,

31 SUMMARY: HITTING THE BULL S EYE Quality of Hire Clearly l df definedd Why it s important Tailor to your business Levers and Tools Measurements Case Studies from customers support the value and ROI Copyright Kenexa,

32 QUESTIONS? THANK YOU FOR YOUR TIME!

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