CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY BOARD OF DIRECTORS MEETING 2910 East Fifth Street Austin, TX :00 PM 3:23 PM Meeting Adjourned

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1 CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY BOARD OF DIRECTORS MEETING 2910 East Fifth Street Austin, TX ~ MINUTES ~ Executive Assistant/Board Liaison Gina Estrada Monday, August 26, :00 PM Meeting Called To Order 12:00 PM 3:23 PM Meeting Adjourned I. Pledge of Allegiance II. Public Comment: Robin Orlowski discussed the fare structure of Capital Metro. Ms. Orlowski stated the fare structure is based on statistics using Houston as a comparison for our proposed fare structure. She stated that Houston has lost ridership because of their fare structure and we should not follow the Houston fare structure. III. David Castimore, bus operator with Veolia, discussed his concerns of seniority operators losing out to operators with less seniority. Mr. Castamore also noted that the First Transits operators loose out on some retirement because the operators are off for the summer when school is out. Right now with Veolia, the operators drive year round. Corey Barnes, bus operator, discussed accident rates are up because of too many stops on the 12th street route. There is a bus stop on every block. Mr. Barnes also stated that the route through the Craigwood neighborhood is not necessary to travel through that neighborhood to pick up two riders. It slows the route up to have to go through the neighborhood to turn around, the streets are narrow. Advisory Committee Updates: 1. Update on the Customer Satisfaction Advisory Committee (CSAC); and CSAC Chair Jace Deloney gave the updates for CSAC. The items that were presented and discussed at this month's CSAC meeting included the following: 1) Fare Study, Proposed Fare Changes and Fare Restructuring 2) Proposed FY 2014 Budget 3) Transit Impact Fee for special event organizers in the City of Austin 4) Proposed Spring Service Changes 2. Update on the Access Advisory Committee (AAC). ACC Chair Boone Blocker presented the updates. The items that were presented and discussed at this month's Access meeting included the following: 1) Proposed FY2014 Budget 2) Proposed Spring Service Changes 3) Monthly MetroAccess Statistics 4) Update on the fixed-route annunciator plan 5) Proposed Fare Restructure Board of Directors Page 1 Printed 9/16/2013

2 The AAC received a letter of resignation from one the committee members. A new member has been chosen and that item is on the Consent Agenda. Chair Mike Martinez would like to have an additional public hearing in September 2013 to be certain that all Board Members will have an opportunity to hear from the public. Some members of the Board are traveling during the scheduled September 16th public hearing. Staff will work to see an additional one up. IV. Executive Session of Chapter 551 of the Texas Government Code: None V. Board Committee Updates: VI. 1. Finance/Audit Committee; and Frank Fernandez, Committee Chair, presented updates from the Finance, Audit and Administration Committee meeting which included the following actions items that were approved to go to the Board of Directors for action today: 1. Amendments to the Board Travel Policy; 2. Transit Oriented Development (TOD) Policy 3. Purchase of new Enterprise Resource Planning (ERP) software 4. Purchase of a new Interactive Voice Response (IVR) System The committee also heard presentations on the following items 1) Capital Metro Investments 2) Fare Study recommendations and update 2. CAMPO update Board Member David Seibold, presented the update for CAMPO. The meeting overview included a discussion on maps, specifically what defined a CAMPO "center". CAMPO has decided to go back to redefine what represents a center -- the concept seems to have been broadening somewhat. Centers may include currently compace areas of employment and shopping, but several of the centers are more broadly defined and represent larger areas or corridors. Reports: 1. Planning/Development Todd Hemingson, Vice President, Planning and Development gave the update. Project Connect support from the public and key stakeholders continues to build. August Service Changes were implemented. Year to Date (YTD) ridership is up 3.5%. MetroRail ridership is up 42.7% YTD. Board Member Langmore requested more information on where the additional riders are coming from. Todd will update the board on this issue soon. Board Member Silas also wanted to know when are we seeing the ridership increases. Todd responded that we are seeing an increase in ridership through every hour of service. 2. Operations Dottie Watkins, Vice President Bus and Paratransit Services, gave the updates for Board of Directors Page 2 Printed 9/16/2013

3 Operations. Overall customer satisfaction YTD for most service providers continues in the green. There were some operational issues that were heat related and caused a higher than normal number of mechanical failures. Our Call Center is also meeting the goals, although for the month of June abandoned calls were slightly over the goal because of a malfunctioning telephone system that caused an issue whenever a customer was put on hold, the customer could not hear anything and would hang up. However, the system has been fixed and the issue has been resolved. The Eligibility Appointment goal was set at 14 days and for the month of June the average days for eligibility appointments was 7 days. Board Member Stafford suggested that a better way to see overall trends in this data might be to look at a rolling 12 months rather than the calendar or fiscal year. 3. Finance Billy Hamilton, Financial Consultant and Interim Chief Financial Officer presented the Finance Report for the last time at Capital Metro. He reported the Capital Metro is in solid financial health and while there may be some slowdown in the future that sales tax revenues remain above projections and we are continuing to build our reserves. 4. President's Report Linda Watson, President and CEO presented the President's Report, which included the following updates: VII. 1) Our MetroRapid promotional video won a national award - congratulations to Dan Dawson and the Marketing Team 2) Austin BikeShare agreement signed and Capital Metro is a founding sponsor 3) Community outreach on downtown transit priority lanes is continuing focused on businesses along the corridors. Consent Items 1. Resolution-CMTA Approval of the board minutes for July 29, 2013 board meeting. 2. Resolution-CMTA Approval of a resolution appointing Michelle Carlin to the Customer Satisfaction Advisory Committee 3. Resolution-CMTA Approval of a resolution appointing Molly Birrell to the Access Advisory Committee. 4. Resolution-CMTA Approval of a resolution appointing Glenda Born to the Access Advisory Committee. 5. Resolution-CMTA Approval of a resolution authorizing the president/ceo, or her designee, to finalize and execute a one year extension of the current Interlocal Agreement with Austin Community College (ACC) for transit passes for students, faculty and staff for Capital Metro Services. VIII. Action Items: 1. Resolution-CMTA Resolution for Billy Hamilton Billy Hamilton was recognized for his service to Capital Metro and for restoring trust in Capital Metro's financial picture. Board of Directors Page 3 Printed 9/16/2013

4 MOVER: Frank Fernandez, Secretary SECONDER: John Langmore, Vice Chair 2. Resolution-CMTA Approval of amendments to the Board Travel Policy Ed Easton, Manager, Board Relations presented the Amendments to the Board Travel Policy. The amendments included: 1) Lodging within 50 miles of a board member's residence will no longer be eligible for reimbursement 2) Mileage is a separate account or line item and not deducted from a board member's travel budget 3) Transfers of travel budget money between members will no longer be allowed -- any overage much come from the discretionary budget and be approved by the Chair 4) Board members are asked to submit a list of anticipated travel and costs to the Chair in the month of September for the following fiscal year. This is for planning purposes, not approval. RESULT: ADOPTED [7 TO 1] MOVER: Frank Fernandez, Secretary SECONDER: Mike Martinez, Chair AYES: Silas, Langmore, Fernandez, Stafford, Siebold, Martinez, NAYS: Norm Chafetz 3. Resolution-CMTA Approval of a resolution adopting a policy to guide staff in all matters concerning Transit Oriented Development (TOD). Lucy Galbraith, presented this item to the Board of Directors. The Board complimented improved language on a couple of the bullet points. MOVER: John Langmore, Vice Chair SECONDER: David Siebold, Board Member 4. Resolution-CMTA Approval of a resolution authorizing the president/ceo, or her designee, to finalize and execute contracts with Tyler Technologies and Microsoft to replace our current Financial System with a new Financial Enterprise Resource Planning (ERP) System in an amount not to exceed $2,537,198. This consists of base term total capital cost of $1,897,164 for configuration and implementation services with Tyler Technologies and $364,533 for Microsoft software and 5 one-year options which has a total operating expense of $275,501 ($163,391 for Tyler and $112,110 for Microsoft). Board of Directors Page 4 Printed 9/16/2013

5 IX. Joe Iannello, Vice President, Chief Information Officer gave updates on the ERP Project. Discussion was held on whether the ERP is user-friendly and what other agencies in this area were using this particular software. Also whether it was wise to purchase this while Capital Metro is in the middle of a search for another Chief Financial Officer. The Board wanted to know if the cost of training staff and continuous training and updates were included in this packet. Joe responded that ongoing training is included with this product. MOVER: John Langmore, Vice Chair SECONDER: Ann Stafford, Board Member 5. Resolution-CMTA Approval of a resolution authorizing the president/ceo, or her designee, to finalize and execute a contract with Unified Dispatch LLC for the replacement of the Interactive Voice Response (IVR) System in an amount not to exceed $998,715. Joe Iannello, Vice President and Chief Information Officer presented this item. The Board discussion included whether the IVR would be able to give immediate changes on detours or special events. Chad Ballentine, responded that changes are made the night before on detours for special events. Generally, pickups and dropoffs are at the same location whenever possible. MOVER: Beverly Silas, Board Member SECONDER: David Siebold, Board Member Presentations: 1. Presentation-PRES Spring 2014 Service Changes Roberto Gonzalez, Principal Planner, presented Spring 2014 Service Changes to the Board. Chair Martinez questioned whether frequencies had been added to the VA route in the proposed spring 2014 service changes. Roberto stated that the change was not included in this year's budget. The Board wants to investigate the costs and feasibility of adding greater frequency to the VA route. Other discussion from the Board included information on routes 801, 20, 7, 37,UT shuttles, and rail circulars. The plan is to eventually move all routes off of Congress Avenue and a timeline for that was presented. Staff reported that most of the major events are on Congress Avenue, which causes major bus detours during these events. Moving routes over to Guadalupe and Lavaca worked well during Formula 1 event and staff believes this will be a positive change. The first phase of moving the routes will begin with the service change in early Presentation-PRES Project Connect Central Corridor Update Board of Directors Page 5 Printed 9/16/2013

6 Kyle Keahey, Urban Rail Consultant, gave an overview of Project Connect Central Corridor. The presentation included the following; 1) Work Plan and Schedule 2) Public Involvement Process 3) Detail on the Central Corridor Advisory Group 4) Study Area 5) Next Steps, including: a) Complete Study Area Definition b) Complete Problem Statement(s) c) Develop Evaluation Criteria d) Begin Sub-Corridor Definition e) September Public Outreach Efforts 3. Presentation-PRES Update on the Transit Store move Dan Dawson, Vice President, Marketing and Communications presented the update. The discussion between the Board and staff included the following; whether there would be huge banners and other outreach announcing the new facility and the new opening. Dan reported that there will be a grand announcement and other notifications made for the opening. The new transit store will have meeting rooms large enough to hold the Advisory Committee Meetings. 4. Presentation-PRES Project Connect Communications Plan Dan Dawson, Vice President, Marketing and Communications presented the Project Connect Communications Plan. This presentation included the following communication strategies: 1) Brand development 2) Overall Project Connect vision map 3) Illustrations of what new services will look like 4) Look and feel of the new website 5) Brochures and other printed collateral 6) Videos The Board commended Dan and the Marketing team for great work. Continue to coordinate with other partners. X. Adjournment ADA Compliance Reasonable modifications and equal access to communications are provided upon request. Please call (512) or gina.estrada@capmetro.org if you need more information. Board of Directors Page 6 Printed 9/16/2013

7 BOARD OF DIRECTORS: Mayor Pro Tem Mike Martinez, chairperson; John Langmore, vice chair; Frank Fernandez, board secretary; Council Member Chris ; Council Member David Siebold; Beverly S. Silas; Ann M. Stafford and Norm Chafetz. Board Liaison: Gina Estrada (512) , gina.estrada@capmetro.org if you need more information. The Board of Directors may go into closed session under the Texas Open Meetings Act. In accordance with Texas Government Code, Section , consultation with attorney for any legal issues, under Section for real property issues; under Section for personnel matters, or under Section , for deliberation regarding the deployment or implementation of security personnel or devices; arising regarding any item listed on this agenda. Gloria E. Barnes Support Specialist II Legal/Board Date Board of Directors Page 7 Printed 9/16/2013