Driving Project Management Excellence at the New AT&T
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1 Driving Project Management Excellence at the New AT&T Jennifer Birch, PMP Jim Schneidmuller, PMP AT&T PMCOE November 1, 2007 The AT&T PMCOE is a PMI Registered Education Provider
2 Today s Topics Introduction Culture and Environment Project Management Competency Tools Close
3 Introduction AT&T PMCOE Background Project Management at AT&T The AT&T PMCOE Today
4 AT&T PMCOE Background Formed by bringing together pre-merger SBC and legacy AT&T centers Both centers had significant project management focus and support Each brought areas of specialization
5 Project Management at AT&T Over 8,000 Project Managers 1,200+ Project Management Professionals (PMPs) Customer-facing and internal Project Managers Various levels of project management experience
6 The AT&T PMCOE Focal point for for improving PM PM competency Raises leadership visibility to to the PM PM role Facilitates synergies among PMs Advocates for for PM PM authority & support A resource for for best practices & expertise Reduces redundancy
7 The AT&T PMCOE Today Team of PMPs supporting the AT&T project management community Annual business plan created to support vision, mission, goals PMCOE offers a multitude of products and services PMCOE Consultant mapped to each major business unit
8 Culture & Environment Leadership Support PM Community of Practice Website PMCOE News Project Management
9 Leadership Support PMCOE senior leader is a strong advocate of project management PMCOE is autonomous and independent Client leadership is engaged and supportive
10 PM Community of Practice Powered by Enterprise 2.0 technologies A social network of blogs, wikis, forums, podcasts & Sharepoint sites Many-to-many communications drive innovation and best practices Focus on online collaboration with project specific Sharepoint sites
11 PMCOE Website Premier resource for AT&T Project Managers Rich in project management content Information available: PMP certification and training Professional development support Templates and job aids PMCOE consulting services and much more
12 PMCOE News enewsletter provides an efficient and popular communications vehicle Distributed monthly to the project management community Provides items of interest, leadership quotes, and upcoming training
13 Project Management Competency Symposium and Excellence Awards Organizational Maturity Model Competency Model PMP Certification PM Methodology Training
14 PM Symposium Annual 1-day internal PDU eligible professional training and networking event Project management and leadership topics Internal and external speakers Leadership participation Multiple concurrent tracks 2007 Symposium held in 7 live locations and virtually across 39 states and 15 countries
15 PM Excellence Awards Recognize and honor the attainment of significant and substantial business results through the use of Project Management Organization and Project level awards A team of experienced PMPs evaluate submissions Recipients share experiences, practices, and lessons learned
16 Organizational Maturity Model A program designed to: Identify an organization s culture and PM capabilities Identify areas for improvement Facilitate organizational change Implement recommendations Help understand how to create a successful project management environment
17 PM Competency Model Identifies skills, proficiency levels and definitions Self-assessment tool used to tailor personal development plan Can be used with performance appraisal Training mapped to each skill gap Can drive development of future skills needed
18 PMP Certification Endorsement for PMP certification PMP Certification Policy Each business unit addendum specifies titles covered and budgets
19 PM Methodology Standardized, simple & scalable framework Based on PMBOK & company practices Inputs, Key Activities, Outputs Typical outputs include: Project Charter Project Plan Various Logs (Risk, Changes, etc.) Project Repository
20 Training In-house workshops for project managers and their leadership Vendor contracted PM training Brown bag sessions on hot topics Facilitates mentoring between project managers
21 Tools Lessons Learned Database Mentoring Tool Consulting Services
22 Lessons Learned Database Project teams reflect upon project performance Lessons recorded in online database Project teams have access to experiences of others Searches for relevant lessons using standard criteria
23 Mentoring Tool Matches protégés and mentors based upon learning needs and expertise Uses PMBOK Process Groups and Knowledge Areas as criteria for matching Online application for mentor and protégé Tool is a best practice originating from IT
24 Consulting Services Facilitation of Lessons Learned sessions RFP/RFQ support PMO creation Kick-Off Planning And much more
25 Q & A
26 Contacts
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