BPM Course Summary. Business Process Management Bachelor Information Science, UU

Transcription

1 BPM Course Summary Business Process Management Bachelor Information Science, UU Johan Versendaal, Pascal Ravesteijn, Martijn Zoet With Martijn van Zetten and Lucas van den Bemd

2 BPM Course Topics Business Processes and BPR Enterprise Architecture and Business Control Modeling Business Process Modelling Notation Business Process Management Systems BPM Maturity and BPM methods Business Rules Management Human Interaction Management Service Oriented Architecture 2

3 Lecture 1 Course Introduction Course Structure Course topics and used book Grading BPM Introduction

4 Business Process Management - Domains Monitoring & Control Strategy & Policy BI / BAM BPMS WFM TQM Bus. Organization Proc. EAI & Processes Model. BPR Information Technology People & Culture

5 Business Process life cycle

6 Lecture 2 Evolution of Enterprise Architecture Enterprise Architecture perspective Software Architecture perspective Integration Impact Services 6

7 Enterprise Architecture Modeling - Purchasing Infor ERP LN - 2 Data Funct Netw People Time Motiv Scope Business Model System Model Technology Model Detailed Representation Functioning Enterprise Scope Business Model System Model Technology Model Detailed Representation Functioning Enterprise

8 Integration of applications - 3

9 Lecture 3 Business Process Modeling Foundation Meta-model of process modeling Business Control Modeling (BCM) Business Process Modeling (BPMN) 9

10 Business Control Modeling (BCM) - 1

11 Source: Koning, Bos & Brinkkemper, 2006 Business Control Modeling (BCM) - 2

12 BPMN meta-model

13 BPMN Gateway types

14 Lecture 4 Human Interaction Management and New World of Working BPM <-> HIM Different Theories / Approaches Socio-technical Human Performance Technology Speech Acts DEMO Role Activity Diagrams HIM / HumanEdj Collaboration Gaming Workshop

15 Process predictability Unpredictable (Dynamic Context drives Process) A possible typology of processes Human Centric Processes Somewhat predictable Case management Human Interaction Management Highly predictable (Design time context defines possible Process paths) Straight Through Processing No people Involved during runtime Workflow management E-Forms 1 person at the time, Serial coordination Collaborative BPM Multiple persons - Highly concurrent collaborative Collaborative intensity Source: Loggen, 2008 Note: processes will often have fragments that fall in different areas For instance: simple process with complex exception 15

16 Role Activity Diagrams (RAD) Source:

17 Het Nieuwe Werken Aanpak Organisatie & Processen Strategie, ARBO richtlijnen, HRM beleid Cultuur Leiderschap, medewerker-relaties, Werkplek Inrichting, virtuele werkplek, Informatie Resultaatgerichte activiteiten, altijd online, bringyour-own-device, toegankelijkheid informatie

18 Lecture 5 Creetion guest lecture on Dynamic Case Management

19 Lecture 6 Guest Lecture Wiebe Wiersema (Capgemini, HU): Architects and SOAs

20 Lecture 6 - SOA The Business Transactions are not Atomic anymore They have to deal with the state of the data in between service calls the errors that may occur in each service it uses Workflow Business Service Service Data Access Services are Atomic They always finish in a consistent state 2006 Capgemini - All rights reserved November 2006 SOA for Software Architects/ 20

21 Lecture 7 Business Rules Management Business Rules Management <-> BPM Business Vocabulary Rulespeak

22 Business Vocabulary

23 Conceptual Formalizations - Rulespeak

24 Lecture 8 Business Process Method Usefullness of methodological approach Overall methodology Business Process Reengineering Principles Through maturity growth Through IT Questions 24

25 Systematic reengineering according to Ward & Peppard (2002) Ward, J. and Peppard, J. (2002). Strategic Planning for Information Systems, Third Edition, Chichester, England, John Wiley & Sons.

26 Strategic Alignment as starting point - 2 Monitoring & control Strategy & policy Organization & processes Information technology People & culture Source: Scheper (2002)

27 BPR through ICT-feature identification in procurement - 1

28 Questions?

29 Voorbeeld tentamenvragen - 1

30 Voorbeeld tentamenvragen - 2

31 Voorbeeld tentamenvragen - 3 Welke 3 swimlanes kun je onderscheiden? Geef BPMN-model (choreography) weer Geef business vocabulary weer.

32 Examen Maandag 30 januari :30 16:30 Zaal: EDUC-GAMMA Gesloten boek Check website voor examenstof! Succes!