Curriculum Overview. Department of Systems Analysis and IT. Berlin Institute of Technology Prof. Dr. Krallmann. Olga Levina
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1 Curriculum Overview Department of Systems Analysis and IT Berlin Institute of Technology Prof. Dr. Krallmann Olga Levina TU Berlin Systemanalyse und EDV SOA Research Centre 1
2 Agenda 1. Overview of SYSEDV 2. Module: Business Process Management and Information Systems in E- Business 2.1 Module Introduction 2.2 Information Systems in E- Business 2.3 Business Process Management 3. Timeline 4. Summary and Outlook TU Berlin Systemanalyse und EDV SOA Research Centre 2
3 Work Domains of SYSEDV SYSEDV Courses SOA and BPM Knowledge & Network Analysis / Web2.0 Information Security Management Process Engineering IT-based Processes and Architectures in the Enterprise Knowledge Management Business Informatics Approach TU Berlin Systemanalyse und EDV SOA Research Centre 3
4 OVERVIEW OF THE MODULES TU Berlin Systemanalyse und EDV SOA Research Centre 4
5 Module Introduction Master students of CS, management, economics Target Group: Methods: business game modeling exercises case studies discussion on research papers Credit points (ECTS): Timeline: 3 per module appr weeks TU Berlin Systemanalyse und EDV SOA Research Centre 5
6 Module Introduction Introduce terms from business and IT context Assessment of network structure in the enterprise between organization, processes and IT Capability to assess and evaluate complex relation in the enterprise Main Goals of the modules Capability to apply acquired theoretical knowledge on problems from the practice TU Berlin Systemanalyse und EDV SOA Research Centre 6
7 Module Information Systems in E- Business: Overview Introduction History & Overview of IS in Business IS Technologies Case Study (ICT in E- Business) History & Overview on Management of e-documents Introduction: Knowledge Management Technologies for Document Management DBMS Content Management Case Study (ICT Banking) Enterprise 2.0 Wrap up TU Berlin Systemanalyse und EDV SOA Research Centre 7
8 MODULE: BUSINESS PROCESS MANAGEMENT TU Berlin Systemanalyse und EDV SOA Research Centre 8
9 Modul: Business Process Management Provide knowledge on processes and their relation to enterprises and environment Provide understanding of business/ ITinterface and interrelations Introduce to the use of tools: process modeling and enactment Teaching Goals TU Berlin Systemanalyse und EDV SOA Research Centre 9
10 Modul BPM: Lecture Overview (1/5) Lecture Topic Contents I Introduction and Overview 1.1 Methods- how to analyze a case study II BPM 2.1 Enterprise Supply Chain; Porter s Chain 2.2 Collaboration Patterns (B2B, SC, B2C) 2.3 BPM lifecycle 2.4 Process: Definition and Elements 2.5 Process Types and Implications 2.6 Processes in E Commerce TU Berlin Systemanalyse und EDV SOA Research Centre 10
11 Modul BPM: Lecture Overview (2/5) Lecture Topic Contents III BP analysis: tools, techniques 3.1 Concept of (systems)analysis 3.2 Enhancement vs. Observation 3.3 BPR vs CPI 3.4 BP Monitoring KPIs, CSIs Event-driven enterprise Tools (BAM/BI) IV BP modeling: EPC, UML, Data 4.1 Model definition 4.2 Types of models in BPM context 4.3 Analysis methods and model types 4.4 Modeling languages: EPC, Data TU Berlin Systemanalyse und EDV SOA Research Centre 11
12 Modul BPM: Lecture Overview (3/5) Lecture Topic Contents V BP Modeling 5.1 UML OO Activity/class/ use case diagrams 5.2 BPMN Concept and elements Evolution VI Practice 6.1 BPMN example: Signavio 6.2 Creating and understanding process models VII Practice 7.1 EPC example Methods: how to review a scientific publication? E-Commerce and Supply Chain paper/ E-Commerce marketing logistics TU Berlin Systemanalyse und EDV SOA Research Centre 12
13 Modul BPM: Lectures VI / VII Case studies from E Business context Teaching notes Method introduction TU Berlin Systemanalyse und EDV SOA Research Centre 13
14 Modul BPM: Lecture Overview (4/5) Lecture Topic Contents VIII BP enactment 8.1 WFMS 8.2 BPMS: Bonita; BRMS 8.2 Use and modeling IX X Workflow Management System Process analysis tools 9.1 Reference model and components 9.2 SOA 10.1 BI/BAM (performance) Definition Difference Architecture TU Berlin Systemanalyse und EDV SOA Research Centre 14
15 Modul BPM: Lecture Overview (5/5) Lecture Topic Contents XI Discussion 11.1 E-Commerce and Supply Chain 11.2 E-Commerce and logistics (research papers) XII Business game Innov8 by IBM XIII Wrap Up TU Berlin Systemanalyse und EDV SOA Research Centre 15
16 Modul BPM: Lecture XII Business game: INNOV8 TU Berlin Systemanalyse und EDV SOA Research Centre 17
17 TIMELINE TU Berlin Systemanalyse und EDV SOA Research Centre 18
18 Timeline for material preparation April 2012 December 2012/ January 2013 Business Process Management September 2012 Teaching content¬es Game/case studies description Information Systems in E Business Teaching content & notes Game/case studies description TU Berlin Systemanalyse und EDV SOA Research Centre 19
19 SUMMARY TU Berlin Systemanalyse und EDV SOA Research Centre 20
20 Summary and Outlook Two Modules: Information Systems in E- Business Business Process Management Presentation for each lecture Teaching notes on content and methodologies Reading suggestions Game/case studies descriptions and support Next Steps: Prepare material Write lecture guideline Describe methods TU Berlin Systemanalyse und EDV SOA Research Centre 21
21 THANK YOU FOR YOUR ATTENTION TU Berlin Systemanalyse und EDV SOA Research Centre 22
22 Back up TU Berlin Systemanalyse und EDV SOA Research Centre 23
23 Business Process Management Business Process Management (BPM) is a method for the continuous improvement of business processes. Integrates technologies from Enterprise Application Integration and Business to - Business Integration BPM includes: Supply Chain Management Customer Relationship Enterprise Resource Planning Business Intelligence TU Berlin Systemanalyse und EDV SOA Research Centre 24
24 Business Process Management BPM Lifecycle: TU Berlin Systemanalyse und EDV SOA Research Centre 25
25 Business Process Management BP Modeling: Business Process Model consists of a set of activity models and execution constraints between them. Value Chain Analysis Process Models: UML Activity Diagram Business Process Modeling Notation (BPMN) Modeling languages: Event-driven Process Chain Data Business Process Execution Language TU Berlin Systemanalyse und EDV SOA Research Centre 26
26 Business Process Management BP Analysis: Is a study of existing business processes within one or across several organizations, both in normal operation and in exceptional situations Approaches to business process optimization: Business Process Re-engineering (BPR) Continuous Improvement Process (KVP) TU Berlin Systemanalyse und EDV SOA Research Centre 27
27 Business Process Management BP Monitoring: Process efficiency, effectiveness and cost are measured and monitored. Performance indicators of processes: Customer Satisfaction Indices (CSI) Key Performance Indicators (KPI) Tools: Business Intelligence (BI) Business Activity Monitoring (BAM) TU Berlin Systemanalyse und EDV SOA Research Centre 28
28 Business Process Management BP Enactment: Workflow Management System is a generic information system that supports modeling, execution, management and monitoring of workflows. Key aspects in workflow management: Functional Aspect Behavioral Aspect Informational Aspect Operational Aspect Organizational Aspect TU Berlin Systemanalyse und EDV SOA Research Centre 29
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