Successful Business Intelligence

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Ada Wright
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1 Samen boeken we succes Successful Business Intelligence Oracle Nederland 25 th anniversary Emiel van Bockel Oracle 2 Emiel van Bockel 1

2 History BOOKS Publisher CENTRAAL BOEKHUIS Bookseller 4 Centraal Boekhuis Emiel van Bockel 2

3 BPM EA BI 5 Manager Information Services Aiding success to our customers by excellence logistic services 6 Business Intelligence voor Centraal Boekhuis Emiel van Bockel 3

4 7 Lessons learned User Processes Decisions Information 8 Lessons learned Emiel van Bockel 4

5 GROWTH Models Dashboards Graphics Dynamic reports Excel Fixed reports VALIDATION 9 Level of information BI BPM 10 From BI to BPM Emiel van Bockel 5

6 EA BPM 11 From BPM to EA EA BPM BI 12 Three worlds Emiel van Bockel 6

BI Process prior to information BPM EA Information prior to process Own structured way 13 Three laws BPM EA BI Definition of activities and processes Definition of structure and requirements to

7 BI Process prior to information BPM EA Information prior to process Own structured way 13 Three laws BPM EA BI Definition of activities and processes Definition of structure and requirements to combine both Definition of data and information Granularity Consistency Ambiguity Listening Business knowledge Workflow presention Modeling & Analyses Information presentation 14 Definitions Emiel van Bockel 7

both 15 Information 1 Business definition 1 Multiple

8 EA BI Definition of structure Definition of and data and requirements INFORMATION information to combine both 15 Information 1 Business definition 1 Multiple tables 16 Enterprise Architecture Emiel van Bockel 8

9 1 Business definition 1 Multiple tables 17 Business Intelligence BUSINESS INFORMATION MODEL Business Intelligence Enterprise Architecture Dimension Information object Transformation logic Transformation logic Consolidation Table DWH PRD 18 Simplicity Emiel van Bockel 9

CUSTOMER SERVICE PRODUCT CONTRACT ORDER PRODUCTION DELIVERY INVOICE EMPLOYEE RESOURCE LOCATION 19 Voorbeeld Bedrijf Informatie Model BPM

10 CUSTOMER SERVICE PRODUCT CONTRACT ORDER PRODUCTION DELIVERY INVOICE EMPLOYEE RESOURCE LOCATION 19 Voorbeeld Bedrijf Informatie Model BPM EA Definition of activities and processes ACTIVITY Definition of structure and requirements to combine both 20 Activities Emiel van Bockel 10

11 Business function 1 Multiple forms 21 Enterprise Architecture Business Process Multiple forms documents 22 Business Processen Emiel van Bockel 11

12 BEDRIJFS FUNCTION MODEL Business Processes Bedrijfs proces Bedrijfs functie Enterprise Architecture Composition logic Decomposition logic Workflow Applicatie PRD PRD 23 Eenvoudiger Strategy Management Innovation Projects Distribution Marketing Sales Administrative services Order management Logistics Wholesale Information services Financial services Facility Management IT Management Human Management Financial Management 24 Example Business Function Model Emiel van Bockel 12

etc.. 25 Maturity models BUSINESS FUNCTION = business activity BUSINESS PROCESS OUTPUT

13 Process focus (controlled) System orientation (managed) Network orientation (adopted) Continuous improvement (optimized) Customer/ product focus (ad-hoc) INK CMM SIX SIGMA etc.. 25 Maturity models BUSINESS FUNCTION = business activity BUSINESS PROCESS OUTPUT order to cash Klant tot klant performance 26 Process versus function Emiel van Bockel 13

14 Process = start to finish Functions = Operating systems (loosely) 27 Process versus function BUSINESS INFROMATION MODEL BI BEDRIJFSFUNCTIE MODEL BPM EA 28 Krachten bundelen Emiel van Bockel 14

15 User Business Functions Decisions Models Dashboards Graphics Dynamic reports Excel Fixed reports Information 29 Steps 30 CB Business Intelligence Portal Emiel van Bockel 15

16 Models Strategie Management Innovatie Projecten Dashboards Graphics Distributie Dynamic reports Excel Marketing Verkoop Administratieve dienstverlening Opdracht management Vervoer Groothandel Fixed reports Informatie voorziening Financiele dienstverlening Facilitair IT Personeel Financieel 31 Next step - #1 Models Strategie Management Innovatie Projecten Dashboards Graphics Distributie Dynamic reports Excel Marketing Verkoop Administratieve dienstverlening Opdracht management Vervoer Groothandel Fixed reports Informatie voorziening Financiele dienstverlening Facilitair IT Personeel Financieel 32 Next step - #2 Emiel van Bockel 16

17 Models Strategie Management Innovatie Projecten Dashboards Graphics Distributie Dynamic reports Excel Marketing Verkoop Administratieve dienstverlening Opdracht management Vervoer Groothandel Fixed reports Informatie voorziening Financiele dienstverlening Facilitair IT Personeel Financieel 33 Next step - #3 34 Oracle Emiel van Bockel 17

18 Business Intelligence It s not about gathering information and hope you can find a decision to make It s about gathering decisions and hope you can find information to create 35 Mental snack e.van.bockel@centraal.boekhuis.nl Blog: 36 Vragen Emiel van Bockel 18

OBIEE - The Rising Sun

Together we re a bestseller OBIEE - The Rising Sun Leaving stars and snow behind Emiel van Bockel Centraal Boekhuis Introduction Emiel van Bockel - Manager Information Services - Bachelor Information Engineering