Text (SMS) Banking. Access your accounts from any text-enabled mobile phone to view balances and transaction history.

Transcription

1 Text (SMS) Banking Access your accounts from any text-enabled mobile phone to view balances and transaction history. Best of all, it s free, secure and easy to use!

2 Frequently Asked Questions How much does this service cost? There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information. Which wireless carriers are supported? We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time. Do I need a text message or data plan on my phone? Yes, a text messaging plan is typically needed for your phone, as text usage can become expensive without one. Please check with your wireless carrier for more information. I m not enrolled for online banking. Can I still use this? You must first enable your bank account(s) for online banking before using mobile. What is activation? Activation is a one-time process that helps ensure your security. An activation code is issued to you on the online enrollment site if you enroll in text banking. You will need to enter this code on your device to begin text banking. We recommend you print your activation code and installation instructions for easy reference during installation.

3 First step: login to online banking and activate mobile

4 Starting with mobile banking Start at Log in with your Access ID and passcode. To enroll in mobile banking, you must first be enrolled and activated in desktop online banking.

5 Starting with mobile banking Once you are logged in to Online Banking, go to the User Services menu and click Mobile Enrollment

6 Starting with mobile banking If prompted, click allow pop-ups for this site.

7 Two options: 1. Add text banking to a device you ve already enrolled, or 2. add a new device. Option 2: (add mobile device) (828) Your Carrier Option 1: (click either link)

8 Option 1: Activating an existing device Your Activation Code is: Make a note of the activation code or print this page! (828) This is an example code, your code will be different!

9 Option 2: Enrolling a new device Enter your mobile carrier and phone number. Enter your mobile service carrier and mobile number.

10 Option 2: Enrolling a new device (828) Your Carrier [Edit] Select Text Banking and continue

11 Option 2: Enrolling a new device (828) Your Carrier This is an example code, your code will be different! Make a note of this activation code, or print this page Yep, it s useful!

12 Remember the activation code you got online? Reply to the activation text with that code and you re in. (This is an example code, your code will be different.) (828) Your Carrier

13 Send text commands to Peoples Bank short code: For convenience, save this number to your contacts. Text C for a list of available commands.

14 Refer to the mobile banking FAQ page for a full list of text commands available.

15 Telephone support for online banking is available 24 hours a day. Call When calling after hours, select option #1. Additional information and frequently asked questions are online. Log in to online banking on your computer, click User Services and Mobile Enrollment, or go to: