End User Training and Documentation a capability of Solution Implementation. August 2011

Transcription

1 End User Training and Documentation a capability of Solution Implementation August 2011

2 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP AG. All rights reserved. 2

3 SAP Solution Manager 7.1 Detailed Capabilities Business Demad Business Changes Provide initial planning and preparation for your project Document the business process requirements Implement business and process requirements Test implemented functionalities Complete the preparation for Go- Live Cutover to live productive operation & continuous support Implementation Content Definition Business Blueprint Definition Basic Configuration Test Management End User Training & Documentation Handover to Solution SAP Business Function Prediction Service System Landscape Definition Business Blueprint Modeling Business Process Configuration End User Training & Documentation with SAP ProductivityPak by ANCILE Enhancements & Development Definition Custom Development Documentation Maintenance Management Customizing Synchronization Business Process Change Analyzer Administration / Methodology Issue Tracking / Service Messages / Changes Reporting Lifecycle Management 2011 SAP AG. All rights reserved. 3

4 End User Training and Documentation To ensure a seamless knowledge transfer in your team, it is recommended to assign training material to all relevant process steps and to maintain end user roles. This build a basis for creation of end user specific learning maps. Assign training material to your processes Identify and Maintain effected end user roles Create and distribute E-Learning map Manage training progress and feedback

5 End User Training as prerequisite for a smooth Go-live Learning Map Upgrade Maintenance Sales and Distribution Create Delivery Outbound Delivery Structures Collective Docs Processing Incompleteness in Delivery Picking Solution Wave Picks Picking Status Goods Issue Template Build Goods Issue Posting Proof of Delivery Goods Issue Reversal 2011 SAP AG. All rights reserved. 5

6 End User Training as prerequisite for a smooth Go-live Learning maps can be created based on several sources. All available projects and solutions can be used according to the user authorizations. Solution Upgrade Upgrade Roadmap The attached training document will be assigned to the learning map as a link. Implementation Maintenance ASAP Roadmap Template Template Roadmap 2011 SAP AG. All rights reserved. 6

7 Learning Maps Structures Learning Map Sales Order Processing Picking Quality Management.. Copy Copy Copy Template Training Implementation Training Solution Upgrade Training Training Maintenance 2011 SAP AG. All rights reserved. 7

8 Business Blueprint structure The assignment of training materials into business processes provides Central storage of training material into business processes Transparency on missing documentation Possibility to change training materials with changes in the business process Powerpoint Presentations Descriptions Simulations Business BlueprintStructure Business Scenario 1 Business Process 1..n Business Process Step 1..n Business Scenario 2 Business Process 2..n Business Process Step 2..n Business Scenario 3 Business Process 3..n Business Process Step 3..n 2011 SAP AG. All rights reserved. 8

9 SAP Solution Manager integrates with SAP ProductivityPak by RWD SAP ProductivityPak by RWD is the comprehensive performance support solution for the collaborative creation, storage and management of e-learning material, application simulations and procedural documentation. Scope End-to-end document management by integration of best-of-breed toolset Enhance project, configuration and test documentation with RWD recordings Provide easy-to-use user-centric learning content Ready-to-use and realized via the SAP ProductivityPak by RWD adapter for SAP Solution Manager Record Store and manage centrally exchange Update SAP ProductivityPak by RWD 2011 SAP AG. All rights reserved. 9

10 Thank You!