Workforce Continuity

Transcription

1 Workforce Continuity - The last kilometer Ron LaPedis ASE, MBCI, MBCP, CISSP-ISSAP, ISSMP

2 Objectives Recap Business Continuity Basics Systems and Software It s Not Just an IT Problem Some Solutions Virtualize Summary

3 Let s Recap What You Should Already Know about Business Continuity

4 Let s Recap What You Should Already Know about Business Continuity It is a way of doing business and continuing to stay in business a plan to assure that business processes - including suppliers and service providers - are always available to meet critical needs It is not a specific product, technology, or service high availability systems disaster recovery A one-time project with an endpoint

5 It s a Process Start Maintenance and updating Project initiation RTO RPO Testing and exercising Business continuity process Functional requirements Procedures Implementation Design and development Source: DRII

6 RTO and RPO Recovery Time Objective Defines the tolerable maximum length of time that a business process can be unavailable Recovery Point Objective Defines how much work in progress can be lost.

7 High Availability Systems HP NonStop HP OpenVMS HP-UX Metrocluster IBM Parallel Sysplex Stratus Windows Clusters

8 Geographically Dispersed Systems and Software HP Continentalclusters and Metrocluster HP OpenVMS clusters HP Remote Database Facility and 3 rd party replication IBM Geographically Dispersed Parallel Sysplex (GDPS) Oracle Replication Manager / Oracle RAC Windows Server 2003 two-site geographically dispersed clusters

9 Storage-based Replication EMC Array-based replication manager HP StorageWorks Replication Solutions Manager NetApp StoreVault Replication

10 Remote Access to Applications and Data Application Virtualization Citrix Presentation Server Microsoft Windows Server 2003 Terminal Services Web access to NonStop applications CAIL, Cornerstone, CrystalPoint, more Remote Desktop Citrix GoToMyPC LogMeIn Webex Weboffice

11 The Story So Far Systems are running Applications are up and data is available Applications and data can be accessed remotely

12 But Where Are the People? Disaster Checklist: Notify employees Account for employees Update employees as the situation changes Connect employees with peers and customers Keep workforce productive

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14 CAUTION CAUTION CAUTION CAUTION CAUTION CAUTION CAUTION CAUTION

15 Challenges when an event occurs BC Planners / Emergency Response Team Call Trees are tedious and inefficient How do you share real-time status? How do you keep employees productive? Employees Do I know what to do? How do I access business line applications? How do I communicate with co-workers? How do customers contact me?

16 Key Workforce Continuity Requirements Notification and Information Communication and Collaboration Applications and data

17 Workforce Continuity Continuum $$$ $

18 The What?

19 The Virtual Workplace Connect from almost anywhere Be productive Keep in contact but not physically Keep customers happy

20 Notification and Information Blackboard Connect ERMS ICM Emergency Office MessageOne AlertFind Mir3 Paradigm OpsPlanner Recovery Planner Strohl NotiFind Varolii SMS Phone

21 Communication Voice Communication MessageOne AlertFind Mir3 Strohl NotiFind Dozens of VOIP clients Hundreds of audio conference providers Text Communication MessageOne recovery Dozens of IM (chat) clients

22 Collaboration PC Online Meetings Adobe ConnectPro Citrix GoToMeeting Webex Meeting Center PC Video Conferencing Adobe ConnectPro Apple ichat Cisco Webex Other Microsoft SharePoint Blogs, bulletin boards, free phone numbers, etc.

23 Access to Applications and Data Application Virtualization Citrix XenApp (formerly Presentation Server) Microsoft Windows Server 2003 Terminal Services Web access to NonStop applications Cornerstone, CAIL, more Remote Desktop Citrix GoToMyPC LogMeIn Webex Weboffice

24 Test Your Virtual Workplace Use it every day Announced in advance Unannounced workday Unannounced after hours Unannounced holiday

25 Case Studies

26 A Large Automotive Retailer Hurricane Wilma Photo courtesy of NOAA Monday, October 24th, 2005 Earnings Release Thursday, October 27, 2005 Worked as normal

27 A Canadian Company Customer had just installed HP NonStop RDF for local testing Quickly licensed a another copy Started database replication to USA before last person evacuated

28 Summary Business Continuity is not just an IT problem Your BC infrastructure is worthless if your employees cannot use it Virtualize your workforce for business continuity Keep them connected and informed Test, test, test

29 The tornado-scarred Bank One tower in Ft. Worth Texas was closed until March /03/ /02/10

30 For More Information Ron LaPedis mobile: lapedis.com