Austin Airport Roundtable

Transcription

1 Austin Airport Roundtable Greater Orlando Aviation Authority John Newsome Completing major renovations of 2 of 4 airside terminals o Expanding, more retail and food/beverage GOAA is largest rental car operation in the world o Some rental car firms moving back onsite Phase 1 of new facilities management system, Maximo o Primarily oriented towards maintenance Last October went from residual business model to compensatory model RFP on the street for integration infrastructure Requirement for authority wide content management system Invitation to negotiate to replace CCTVs Probably will have a invitation to negotiate for common use system o 96 gates, 54 are on common use Massive inline baggage system project finishing up Most large construction projects have been put on hold or stretched out Jacksonville Aviation Authority Rich Stroup Completed two new concourses o New premise distribution system o Taken over some airline functions o Easy to move to common use in these areas if the airport decides Just completed VoIP Upgraded parking system o Saving money Installing common use: Air IT o Currently four airlines on (Delta, NWA, UAL, AA), Jet Blue shortly o Test period; going to make a decision in one year Upgraded CCTV system o Including new system for TSA that airport installed and manages Investigating removing desktops and going to Citrix clients New Safety Management System; successful Almost completed noise monitoring system Metropolitan Nashville Airport Authority Vanessa Hickman New service desk Implemented data retention plan; clean up o Will only store for 180 days Finishing implementation of access control system: Honeywell Pro-Watch Terminal renovation; Finished Phase 1 o The design offers a taste of Nashville Starting terminal renovation Phase 2 o Bathrooms and hold rooms Page 1 of 12 October 10, 2009

2 o Improving the roadway o Enhancing frequent parker program Proposal phase of Consolidated Rental Car Facility (CONRAC) Inline baggage system project RFP for AVI, in conjunction with City of Nashville Move the third application off of the campus o First two are noise system, and inspection database Looking for Network Administrator Charleston County Aviation Authority Sherry Deese Upgraded FIDS o Replaced CRT monitors o Installed LED monitor in cell phone lot Implementing project called Capital Vision o Track and monitor projects Automated emergency notification system Upgraded phone switch to prepare for VoIP Free WiFi Writing RFP for online reservation system that would work through airport website Implementing license plate recognition in parking lots and ground transportation areas Implementing business portal o Will provide W-2 and paycheck stubs over internet Two reliever airports have webcams connected to airport security system o Renovating aprons and runways at these two facilities Started planning for terminal renovations Sacramento County Airport System Steve Baird Big Build, helping the contractors with in-ground activities County wide IT centralization effort Converting airlines onto airport backbone RFP for WiFi advertising Integrated time cards with SAP system San Diego County Regional Airport Authority Howard Kourik Bag interlock project with SITA; airline baggage handlers are not entering inbound flight information so nothing is displayed above the carousals o Happened to several board members o Interface between FIDS system and bag belts; a valid flight number needs to be entered in order to start system o Because of this all software is getting upgraded, AODB upgraded, AIDX compliant Visual paging Going Green; virtualization Page 2 of 12 October 10, 2009

3 No more tape backups, data domain product Implemented SITA CUTE system o Three Intl gates $750,000 from TSA to upgrade CCTV o Putting in distributed DVR Implemented VoIP; Nortel system o 125 people on it o Plan to go 100% VoIP Replacing switches Crash phone is at telephone company site, the bridge doesn t support remote site o Going to use VoIP to build new crash circuit CONT. San Diego County Regional Airport Authority Peter Aarons $800,000,000 construction project IT projects Integrated project delivery design/build o Investigating doing this on security side as well Planning on having two or three packages released in first quarter of 2010 o Package for security and package for all specialty systems Includes network Dallas/Fort Worth International Airport Theresa Weiss RFP end of the month to replace AODB RMS system New scanners to automate first bag/last bag for inbound bag belts and require the input of flight number Consolidate baggage rooms o Six different baggage systems, would like to combine all operations to one central room to monitor and control Auto docking expansion o Allows airplanes to dock without a ramp worker, important in lightening storms o Operating on 92 gates, AA have reported huge saving o Will add another 73 gates City of San Antonio-Aviation Department Debbie Drew New Director, Frank Miller New airport website New helpdesk o Calls from internal and external customers Internal GIS needs assessment New Terminal B o Replacing 54 year old terminal o New FIDS, new cable management system, VoIP, distributed antennae system (DAS) o Have to relocate staff when old terminal is demolished New baggage handling system Page 3 of 12 October 10, 2009

4 Campus going through IT modernization period o Multi-year effort to modernize old infrastructure Shared tenant services (STS) study for both airports in the San Antonio system Access control and CCTV replacement project Business process modernizations o Automating a lot of manual processes January, hopefully add new parking and revenue control system Developing masterplan for a third terminal and common use recommendations IT masterplan has been approved by city IT steering group o Investigating funding ideas City of Austin-Department of Aviation Michelle Moheet Upgrade to CCTV, access control system is 90% complete DAS with Concourse Communications o Concourse Communications will also be providing WiFi campus wide Maximo implementation Replaced and upgraded Sysco network switches o Update network security to meet city wide mandates Continuously looking to leverage STS Centralized baggage system Investigating common use Calgary Airport Authority Paul Lawrence Self bag tagging o Air Canada roll out Project definition phase for new Intl facility o Including new trans-border terminal RFP just went to the street for upgraded Nortel switch New parking facility Developed first bag/last bag messaging system within FIDS Investigating video analytics system that would turn off bag belt when someone is on them CONT. Dallas/Fort Worth International Airport Mike Walt 700 MHz site, interoperability for mutual aid o First one in Texas Completing first TSA grant for CCTV system o Federal AG has issued order for a 30-day storage system on CCTV systems o Grant money is available Terminal development program; upgrading four terminals o First time IT has been sitting at table as stakeholder o Working with AA to expand common use Page 4 of 12 October 10, 2009

5 City of Dayton Department of Aviation-Dayton International Airport Bobby Holt Terminal drive improvement; landscaping, video dynamic board, and CMMS messaging board Parking garage under construction New FAA tower; commission next summer Terminal expansion project; inline baggage system and new check-in counters New access control system, CCTV cameras, and datacenter RFP on street for new turnkey MUFIDS and paging system RFP on street for CUSS kiosks (see under RFPs, also on Dayton Airport website) 97% virtual, 3 servers left Virtualization is also moving to offsite recovery Working on PCI compliance Indianapolis Airport Authority Todd Rowlett New terminal, lots of new systems o CCTV, security, DAS, efids, parking backbone, etc. The terminal project did not include backend systems; currently working on new SAN, virtual servers, etc. o Upgraded almost all software; Microsoft Exchange, Enterprise Environment, Tripwire, Oracle server OS, latest version of EMWare, etc. Finalize PCI compliance project Implement ITIL Investigating ways IT can generate revenue o Lost people and have had budget cuts Next year, finish business disaster and recovery planning Upgrade Oracle next year Currently figuring out how to support new hardware and software; evaluating warrantees and service agreements, etc. City and County of Denver-Denver International Airport Jim Miller Quite a bit of time with new manager of Aviation, Kim Day, defining new airportwide strategic plan o Strategic initiatives are being attached to projects; allowing IT to better manage projects, should help define a reasonable time frame for projects Discussion between airport masterplanners and airlines are allowing the airport to play more of a role in passenger experience CUSS trial on east side of terminal Upgraded common use to Ultra CUSE for five Intl gates and three ticket counters o Using some virtual and some real desktops Over 200 digital cameras and DVR storage o How much has TSA spent on digital cameras? ASDE-X project o FAA installed in the movement area o Airport installed in non-movement area Page 5 of 12 October 10, 2009

6 o Feed into Airport Information Hub o Will eventually use for landing data and airline billing Expanding terminal at DIA to the south, light rail, hotel o Deciding if we are going to install new check-in counters or just go selfservice Masterplan underway for next 20 years Chronos Time and Attendance o Turning on advanced scheduling module, automating call-out system for weather New airport website Created applications for tracking the loss of drivers license o Link into state department of motor vehicles o Based on estimated costs for calling the DMV, probably saving $1,000,000/year Using Maximo to conduct Part 139 inspections and generate work orders Working on unified communications Joined Infrastructure & Telecom group with IT Applications group and created one division that reports to CIO o Have customer relations group manage customer s needs, etc. Pay attention to cellphone use of staff o We are saving $15,000/month by making sure bills are paid and users are on right plan Greater Toronto Airports Authority Thomas Tisch In Canada, government does not finance projects, we actually pay the government fees Over the last 10 years we have built up common use philosophy One project of significance; Outsourcing 100% of IT functions o Proposals have just come in, will be evaluating over the next several weeks o Driven by the airport s need for cost reduction and savings o Some studies anticipate they could save $10 million over nine years, has been validated but it still could be exaggerated o GTAA is not for profit private enterprise chartered by government Tampa International Airport Kiel Barnekov Finally implemented Florida s Sunpass toll system Implementing STS services; first paying tenant online November 1 o This has allowed the airport and tenants to discontinue relationship with current bandwidth provider o STS accounting system through Telesoft Moved into brand new 7,500 sq/ft network operations center o New data center o Offices o Training facility o Equipment makeup area Page 6 of 12 October 10, 2009

7 o Video wall soon Creating new PMO/IT steering committee o Will give IT more visibility; identify what IT is doing and who we are doing it for Installed new payroll system o Online paystubs o Have clock which employees have to clock in and out on Upgrading to Exchange 2007 with Microsoft Clustering Installing Semantics vault to keep archiving and running o No time limit on retention Instituted new records management system New systems recovery plan o TPA currently has a disaster plan but everyone had a different definition for disaster so we changed the name was changed to system recovery plan Upgraded MUFIDS o New flat panel monitors o New gate backsplash system New elevated taxiway courtesy of US stimulus plan New cargo facility which will allow for new terminal Airport wide video surveillance upgrade from TSA; $8.2 million RFP soon to upgrade rental card facility, move companies back onto airport FY 11 projects could include common use systems (currently debating whether airport goes to common use systems for check-in, etc.), AODB, license plate recognition for parking inventory, Reno-Tahoe Airport Authority Marty Mueller New baggage handling system Finished integrated financial information system In the middle of CCTV and access control upgrade New airport website Investigating moving from desktop to virtual clients Investigating VoIP Clark County Department of Aviation-McCarran International Airport Samuel Ingalls Rolled out mobile check-in; Continental, Delta, NWA, American Airlines operating through one checkpoint o Laser scanners at all kiosks o Air Canada, Alaska, AirTran, and UAL coming online soon New terminal under construction, final terminal at McCarran o 14 gates, will hold all Intl traffic and some domestic o Building new technology from the start but are still concentrating on building in flexibility o Online mid-2012 CUPPS trials Moving to RFID Gen2 chip Page 7 of 12 October 10, 2009

8 New inline baggage screening node AIDX moving forward o New airlines coming online Bringing ERA multi-lateration system online, integrating into FIDS feed New document management and retention system Almost complete with airport wide 2D barcode printing capability Baggage claim remodel; replacing old monitors with flat panel and new FIDS WiFi for commercial use o Very quick adoption on commercial side o Most carriers do something or a couple things on WiFi network o No carriers are using it for Electronic flight bag or entertainment updates but there has been talk o Wheelchair vendors is using network to dispatch Have two-step bag drop process o Airport is supplying bar code scanners to bag drop desks; after check-in passenger can go to next available counter, when the agent scans boarding pass it starts the bag tag printer o Southwest is piloting Worked closely with air carriers to deploy irregular ops kiosks and reaccommodation desks o Podium with two kiosk, can be agent assisted or self-service Relocating airport control center New terminal will double the amount of cameras Continuing to work on heliport Continuing to work through environmental studies for new airport The Manchester Airport Group Martin Smith See presentation on BIT Committee seminar site, Broward County Aviation Department (FLL) Bonnie Greenberg Moving forward with introduction of common use to airport o Opportunity to start integrating backend systems Overcame a political battle; agency of county which meant employees had to work on two separate networks (county and airport), we were able to connect the networks Replacing FIDS which includes the replacement of all CRTs with flat panels Developed a Business Intelligence pilot o Evaluating results o Concentrating on executive dashboard o One lesson learned; if you don t collect information you can t get it out of system Upgrades to parking system o Possibly implement Sunpass but it has been very frustrating; lots of hidden costs Page 8 of 12 October 10, 2009

9 Looking at front-end of credentialing system; would like to make it more userfriendly o Investigating procurement strategies Upgrade and expand CCTV AVI for grand transportation vehicles New Runway o Datalink projects New terminal, T4, in planning stages New admin facility in planning stages Los Angeles World Airports Dom Nessi Expansion of Tom Bradley West Terminal; lots of enabling projects Airport operations center AVI on central roadways New parking revenue control system at Van Nuys Airport New badging system Implementing Documentum VoIP New trunk radio system Preparing RFI for asset management system software Help desk Datacenter New Pinks Hotdogs in Intl Terminal Minneapolis-St. Paul Metropolitan Airports Commission Dave Ruch Masterplan effort, like everyone else o Projections show that airport will have 50% increase by 2030 Successfully aligned with engineering and construction groups o Now involved with every project Building automation project; creating a standards scheme Upgrading fire alarm system to meet new building code Ideas of program management in IT department o Time tracking for all the staff; to understand what the work is and how long it takes to complete tasks Additionally, working on procedures o More and more systems with joint ownership responsibilities between system owners and the IT dept Security o Take PCI seriously o Wireless security o Records management Projects- Installing and maintaining all FI displays (even for NWA/Delta) o Need active redundancy for all data feeds; a lot of carriers feeds come from the internet so we are creating redundant feeds Page 9 of 12 October 10, 2009

10 New emergency communications center o Computer aided dispatch o Police and fire records o Upgraded radios and 911 phones About 1 ½ years into adoption of Enterprise 1; allowing airport to track a lot of information on leases o Added computer maintenance management system, computer generated work orders New GIS with Faith Group and AECom o Don t put data in, you don t get data out Upgraded Exchange and added archiving capability Upgraded crashphone with Faith Group; runs on fiber and VoIP backup Learning management system; recurrent training for people with SIDA badges o Everything over the internet o Also want to include drivers training Several years back the airport installed a new access control system with one brand of fingerprint readers that is no longer satisfactory, moving to another type of reader There is a state law that forbids personal use of public property i.e., airport owned cell phones o All cellphones are now paid for with a stipend Houston Airport System Doug Frankhouser Hurricane Ike last year caused $20 million in damage to airports; still finishing up some projects Like everyone we have business challenges but enplanements have been higher than we had been planned for Finalized new contract for public WiFi Expanding Automated People Mover to Terminal A Renovations to Intl Terminal Budgets are tight o Reduced 3% Pilot project to replace DDM servers and SAN o Not good for streaming video, working with a company that builds a serverless device that is optimized for streaming video Seattle-Tacoma International Airport Mike Ehl Just completed $ 4 billion capital program $425 million dollar Consolidated Rental Car Facility (CONRAC) Intelligent transportation system o Monitors roadways New revenue control system, integrated with Washington state toll system Floor count system working well o Going to the street for a new license plate recognition system New AVI system Page 10 of 12 October 10, 2009

11 CUSS and FIMS into new light rail station and CONRAC Going to the street for a new FIMS, RMS, visual paging; all AIDX compliant Expanding Ultra CUSE over entire terminal, was a result of the NWA/Delta merger Investigating the use of visual analytics for checkpoint line monitoring; advise passenger which one to use Dynamic curbside signage Watching Fast Travel program Free WiFi in February Proceeding with trusted visitor and enhanced service passenger portal Converting to automated landing fees January 1 New Part 139 inspection program Bird radar Runway status lights on new runway All port phones are on VoIP Human capital management system New learning management system Global Entry with CBP Radiation monitoring portals on cargo ramp CONT. Dallas/Fort Worth International Airport William Flowers Apologize to Houston Completing a roadmap for ITS department o 5-yr plan that should be completed very shortly Selecting a new parking control system in December o Has been in the works for 7 years Completed a green data center New construction management tool o Will be an applications service provider Business intelligence system next year ebusiness suite upgrade to version 12 Peoplesoft upgrade to latest version Major focus on employee services this year o Make people more productive so as not to cut jobs o Several of the tools we used where; Upgraded to Microsoft Office 2007 We where going to upgrade to Exchange 2007 but Microsoft instructed us to wait until 2010 Implemented enterprise content management system; employees have the choice to go paperless, invoices and contracts are all online Allow 1 gigabyte/user for and automated password change o Help desk no longer has to deal with this issue Unified messaging; if you miss a call at your office it will pop-up on your PDA If you have a question call William Page 11 of 12 October 10, 2009

12 San Francisco Airport Commission John Payne Lots of construction happening at the same time o T2 Selling $500 million in bonds Green IT o Monitor printing/copying, Wall of Shame for the worst offenders o Power everything down at night, saving $five figures/month o Virtualization of desktop o Installed carbon offset kiosks in terminals to offset flight Over a month on three kiosks, sold 30 offsets Pandemic planning; ran half of the IT shop from home for a week, no one noticed CCIE certified employee in-house Would like to talk to a Lockhart user STS and charge for transport, made $16 million in the last eight years Page 12 of 12 October 10, 2009