Dallas/Fort Worth International Airport SMS Safety Risk Management Airport Early Implementation

Transcription

1 Dallas/Fort Worth International Airport SMS Safety Risk Management Airport Early Implementation ACI-NA 15 th Annual Risk Management Conference January 13, 2014 Paul Martinez DFW Airport, VP Operations

2 30,000 Foot Presentation Overview DFW Airport Highlights Part 139, Risk Management, and SMS FAA Pilot Studies, Some SRA Challenges, and Lessons Learned SMS SRA in Action at DFW Airport

3 DFW Airport Overview DFW Airport has seven runways and can accommodate simultaneously a combination of four takeoffs and landings.

4 DFW Airport Overview DFW Airport is considered the economic engine of the entire Dallas-Fort Worth region. $31.6 Billion in Total Annual Economic Impact $9.4 Billion in Payroll Annually 143,000 Full- Time Jobs Source: The Economic Impact of Dallas/Fort Worth International Airport 2013, University of North Texas

5 DFW Airport Overview Global carriers serving DFW 23 passenger carriers, 16 cargo carriers have made the region 4 th in the U.S. for Fortune 500 headquarter locations.

6 Happy 40 th DFW A Very Special Day Today at DFW

7 Airport Operations Overview Partnerships Are Key!

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9 Part 139 Certification of Airports Each certificate holder (airport) is required to: Adopt and comply with an Airport Certification Manual (ACM), Airport Emergency Plan (AEP), wildlife HAZARD management program, snow and ice control plan Inspect and document inspections for paved, unpaved, and SAFETY areas, markings, signs, and lighting for compliance and condition reporting (aka self inspections ) Limit access to movement and SAFETY areas, train these personnel each year, and maintain training records Maintain proper ARFF index and supporting equipment Airport Operations departments are tasked with Part 139 compliance activities and are inspected each year by the FAA

10 The Four FAA Safety Management System Components

11 The Logic of SMS and Part 139 SMS = proactive and/or reactive aviation-related hazard identification, analysis, and mitigation Part 139 = minimum requirements for safe operating areas for aircraft FAA has proposed the SMS requirement for airports to be inserted into the Part 139 regulation Airports self-inspections identify and correct Part 139 discrepancies (aka hazards ) before leading to incidents Therefore Part 139 supporting activities = SMS!

12 SMS and Risk Management Identification, investigation, mitigation, and management of: Aviation-related safety hazards/risks Airside with Part 139 FAA oversight Risk-based approach, but not management or oversight of traditional risk management elements Identification, investigation, mitigation, and management of: OSHA / workplace-related safety hazards/risks (could be aviation-related) Loss prevention Claims management Landside and airside

13 SMS and Risk Management Airport organizations within the industry have inserted the aviationrelated SMS component into businesses differently Operations departments Risk Management departments Planning departments Overlaps with Risk Management and SMS roles will and should exist Aviation-related safety has a definitive risk management element Involve Risk Management in your SRA efforts Communicate, collaborate, and coordinate often!

14 Four Components, An Integrated System SRM

15 How to Prevent Failures? Safety Risk Management REACTIVE (ROOT CAUSE): Analyze events that have already happened to identify causes (hazards) and enact control measures to prevent recurrence Investigates after the fact, moves backward Not fault finding, but fact finding Often more than one root cause PROACTIVE (RISK ASSESSMENT): Identify hazards/risks, detect failures before they occur, and control their associated risks An assessment moving forward

16 The Key to Reactive and Proactive SRM Information Collection Hazard information is derived from data Data is collected from tasks that are already being accomplished or reports from third parties Data is analyzed for root causes, trends, mitigation effectiveness Where do you put all this data and how do you manage it??

17 FAA SMS Pilot Programs - DFW Participation FAA Pilot Study I March September 2008 (6 months) Deliverables Gap analysis, implementation plan, SMS manual FAA Pilot Study III October 2010 November 2011 (13 months) Deliverables Safety Risk Management Implementation Safety Reporting and Data Collection System Three (3) Safety Risk Assessments Collection of Safety Data Trend Analysis Internal Program Evaluation

18 Work Address with stakeholders the incident Absorb and RESOLVE the information

19 Safety Reporting and Data Collection for DFW BEFORE: ASK: What do we have, does it suit our needs, if not, what are our needs and how can they be most effectively met? Methodology for incident or hazard reporting Events recorded in all free text or paper and in Access-type database Documentation and distribution of narrative-type incident reports in a Word document stored in possibly multiple places Cumbersome, labor intensive, and potentially inconsistent reporting No streamlined ability to collect, compare, analyze, trend incidents and hazards Many points of failure with no real action taken a reactive process

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21 NextGen of Safety Reporting and Data Collection for DFW AFTER: New enhancements supporting SMS Formalize and automate incident reporting and hazard identification Paperless Green Consistent, ability to archive, permanent record keeping Workload effectiveness/operational effectiveness Creation of incident and hazard warehouse to effectively collect, analyze, and manage incidents and hazards Points of failure now effectively eliminated or managed Hazards and incidents more actionable = proactive and sustainable

22 Severity Minimal Minor Major Hazardous Catastrophic Probability Frequent A Probable B Remote C Extremely Remote D Extremely Improbable E Tower Safety Reporting Phone Airfield Web/ Network DFW Safety Reporting Process Data Recording Screen, Process, Analyze & Monitor Infor EAM AOC/Call Center Infor EAM Collaborative Decision Making C 3 Stakeholder Meetings Safety Actions What When Who

23 Enhanced Event Reporting Within Asset Management Application

24 Hazard Recording and Risk Assessment Tool Design

25 Dallas/Fort Worth International Airport Safety Management System Data Management & Geographic Intelligence w and uture cesses Points of Success mproves real time situational awareness ults in more rapid, holistic, accurate, timely

26 e Safety Reporting Tool Lessons Learned Off-the-shelf solutions Procurement process will take time in most organizations begin the process early in implementation One size may not fit all so budget for add-ons solutions customization, maintenance fees, additional users, upgrades, etc. Enhancements to existing applications Begin the process early in implementation Identify current and future system and IT personnel capabilities vs your SMS needs is internal enhancement even practical? Formulate a wish list and be prepared for some to go unfulfilled Development and enhancement will take time

27 e Safety Reporting Tool Lessons Learned In any case, data streams will take time to build and maintain Establish milestone dates when new data collection processes began and monitor what kinds of information is evolving from the data May not be able to immediately establish key performance indicators and those indicators can change over time Collection of safety data can always be improved and sometimes may require development of new protocols

28 ty Risk Management (SRM) Implementation Actions Defined and reviewed SRM processes documented in DFW SMS Manual Introduction to SRM training to Safety Risk Assessment (SRA) participants Describe the System Identify Hazards Training on SRM to key DFW staff Analyze Risks Discussions with SMS Administrator on SRM of daily hazards identified Software development by DFW ITS with integration of safety reporting and SRM Assess Risks Mitigate Risks

29 Pilot Study SRM Safety Risk Assessments (SRA) opics Surface Incidents on the AMA Winter Weather Operations Ramp Construction Safety (TRIP Terminal A, Phase I) esults Identification of key hazards, associated risk ratings, mitigation strategies, and post-mitigation risk ratings Recommendations to further mitigate risks

30 er Safety Risk Assessment Exercises erminal gate vehicle service road (VSR) proximity

31 er Safety Risk Assessment Exercises ew taxiway and service roadway intersection

32 e SRA Lessons Learned The combination of decision-maker key stakeholders with subject matter experts participating is essential to a successful safety risk assessment Participants should briefed on SRA process before the start of the session General topics (e.g. winter weather operations) are more difficult to achieve meaningful results Need to get into the weeds to identify some very specific hazards Very time consuming for a general topic In general it takes more time than stakeholders expected

33 e SRA Lessons Learned Sometimes risk overestimated because the most credible consequence is not used to assess risk Sometimes risk sould be over or underestimated because participants can be biased Facilitation is key to mantain focus Not all hazards require a formal panel to meet! Daily hazard triage vs safety risk assessment panel

34 in Action at DFW FOD Focus Plan FAA AC150/ Airport Foreign Object Debris Management Identifying and formalizing processes and responsibilities already in place FAA Runway Safety Action Team airfield tour and FOD walk

35 in Action at DFW Input and Output Paints the Picture for FOD Management

36 in Action at DFW T and ROSAT FAA Runway Safety Action Team movement area focused FAA, DFW Airport, pilot groups, other stakeholders DFW Ramp Operations Safety Action Team non-movement area focused DFW Airport, tenant passenger and cargo carriers, ground service providers, other stakeholders Stakeholder identification, discussion, and assessment of hazards and development mitigation plans Coming soon: DFW COSAT Cargo Operations Safety Action Team

37 in Action at DFW ect/construction Process Flow Dashboard Airport Development and Engineering Real time snapshot of project tasks and status Includes SMS component (FAA Order )

38 owing a Roadmap for the Future COMPLIANCE t FAA SMS Pilot Study SMS Implementation NPRM SNPRM / Rule SNPRM / Rule Implementing SMS using past and present accomplishments and lessons learned with future vision for how SMS will look at DFW SMS now in early formative stages - small, progressive steps for best success Collaboration and sharing with airside community to establish, maintaining, and sustain positive stakeholder relations Establishing data baselines

39 ul Martinez las/fort Worth International Airport Operations ACI-NA 15th Annual Risk Management Conference 2014