MSEDCL EMPLOYEES SATISFACTION SURVEY

Transcription

1 MSEDCL EMPLOYEES SATISFACTION SURVEY

2 DETAILS OF SURVEY ABOUT 1600 EMPLOYEES PARTICIPATED PAY GROUP I : 200 PAY GROUP II : 500 PAY GROUP III : 700 PAY GROUP IV : 200

3 RECRUITMENT & SELECTION Q.1.1. ARE YOU SATISFIED WITH MSEDCL S RECRUITMENT POLICY & PROCESS? 26% CAN'T SAY / DON'T KW 4% 55% 15%

4 RECRUITMENT & SELECTION Q.1.2. ARE THE % LAID DOWN FOR VARIOUS CATOGORIES ( DIRECT/DEPARTMENT) PROPER IN YOUR OPINION? 17% CAN T SAY / DON'T KW 10% 49% 24%

5 RECRUITMENT & SELECTION Q.1.3. IS THE PROCESS OF RECRUITING TRANSPARENT & UNBIASED? 13% CAN'T SAY/ DON'T KW 12% 12% 63%

6 SUGGESTIONS DO NEW RECRUITMENT CAMPUS RECRUITMENT BASED ON MERIT FAST SELECTION PROCESS HIGH SALARY TO ATTRACT INTELLECTUALS. DEPARTMENTAL/DIRECT : SELECTION SHOULD BE BASED ON EXPERIENCE & PERFORMANCE. DEPARTMENTAL RECRUITMENT MINIMUM 50 % & DIRECT RECRUITMENT < 50% OR STOP PRIORITY TO THE RETIRED & EXPIRED EMPLOYEES SONS & DAUGHTERS. DON T

7 TRAINING Q 2.1. DO YOU FEEL YOU ARE TRAINED ADEQUATELY TO HANDLE YOUR JOB? 21% CAN T SAY / DON'T KW 3% 20% 56%

8 TRAINING Q.2.2 DO YOU FEEL OUR TRAINING CENTRES ARE WELL ORGANISED? CAN'T SAY / DON'T KW 8% 24% 52% 16%

9 TRAINING Q.2.3 ARE YOU SATISFIED WITH THE CHANGES IN TRAINING? CAN'T SAY / DON T KW 12% 17% 15% 56%

10 DO SUGGESTIONS AT REGULAR INTERVALS. E-TRAINING, MOBILE TRAINING, COMPUTER SOFTWARE TRAINING AND YOGA TRAINING TO ALL EMPLOYEES. JOB ORIENTED, SPECIFIC PERIOD. FOR I.T. LATEST SOFTWARE LANGUAGE TRAINING LATEST SOFTWARE TRAINING IN BILLING SECTION WELL FURNISHED CENTRES, PROPER FOOD & HOSTEL FACILITIES, LIBRARY,HIGHLY QUALIFIED TRAINERS. STRESS MANAGEMENT & MOTIVATION TRAINING TRAINING TO LINE STAFF ALONG WITH RESPECTIVE J.E. DON T BEFORE ONE YEAR OF RETIREMENT.

11 PROMOTION POLICY Q.3.1. ARE YOU FAMILIAR WITH THE PROMOTION POLICY OF MSEDCL? 12% CAN'T SAY / DON'T KW 2% 12% 74%

12 PROMOTION POLICY Q DO YOU BELIEVE THAT SYSTEM IS FAIR AND TRANSPARENT? 20% CAN T SAY/DON'T KW 6% 51% 23%

13 PROMOTION POLICY Q.3.3 DO YOU FEEL THAT THERE IS REQUIREMENT OF TIME SCALE PROMOTION IN LIEU OF GO74/GO111(P)? 3% CAN T SAY / DON'T KW 6% 8% 83%

14 DO SUGGESTION BASED ON PERFORMANCE, TIME SCALE, EXPERIANCE, MERIT & ADDITIONAL QUALIFICATION. THROUGH WRITTEN EXAM, ORAL EXAM, INTERVIEWS & CONFERENCES. PUBLICATION OF SENIORITY LIST ON WEB SITE. DON T IMPORTANCE TO C.R. AS IT BASED ON PERSONAL RELATIONSHIP. DELAY IN POSTINGS

15 PERFORMANCE COUNSELLING AND APPRAISAL Q.4.1.ARE YOU COUNSELED BY YOUR SUPERIORS PERIODICALLY? 18% CAN'T SAY/DON'T KW 2% 19% 61%

16 PERFORMANCE COUNSELLING AND APPRAISAL Q.4.2.DO YOU BELIEVE THAT EXISTING SYSTEM EVALUATES YOU FAIRLY IN TERMS OF YOUR ACTUAL PERFORMANCE? 21% CAN'T SAY/ DON'T KW 2% 48% 29%

17 PERFORMANCE COUNSELLING AND APPRAISAL Q.4.3. DO YOU FIND THE CURRENT SYSTEM IS TRANSPARENT AND UNBAISED IN TERMS OF EVALUATION?

18 DO SUGGESTIONS SKILLED PERSON : SKILLED JOB COUNSELLING BY SUPERIOR TO J.E. TO HANDLE HIS LI NE STAFF FOR GOOD PERFORMANCE TARGET TO BE ACHEIVED SHOULD BE IN WRITTEN FORMAT. PERIODIC(MONTHLY) & ACCORDING TO PRIVATE FIRM. C.R. & P.I. : TO CHECK CAPACITY & ROLE. APPLY TO ALL FIELD & OFFICE STAFF. CONSIDER EFFORTS IN LOCAL AREA & WORKING ATMOSPHERE, POLITICAL PRESSURE, GOONDAISM. DON T WASTE TIME IN MEETINGS, UTILISED SAME FOR IMPROVING SERVICE TO CONSUMER

19 REWARDS AND RECOGNITION Q.5.1 ARE YOU FAMILIAR WITH THE POLICY RELATED TO REWARDS AND RECOGNITION IN THE COMPANY? 16% CAN'T SAY / DON T KW 6% 49% 29%

20 REWARDS AND RECOGNITION Q.5.2. DO YOU BELIEVE THAT GOOD PERFORMANCE IS ADEQUATELY REWARDED IN THE COMPANY? 15% CAN T SAY / DON'T KW 6% 50% 29%

21 DO SUGGESTIONS BASED ON PERFORMANCE (URBAN + RURAL). IN TERMS OF INCENTIVES, INCREMENTS,VOCAL APPRECIATION, APPRECIATION LETTERS & CERTIFICATES ETC. TO BE AWARDED ON SPECIAL DAY i.e. 15 TH AUG & 26 TH JAN. PUBLICISE PROMOTION POLICY TILL ROOT LEVEL. MAKE TE OF EXTRA CURRICULAR ACTIVITIES. GET FEEDBACK FROM S E & CE TO GAUGE THE PERFORMANCE LEVEL DON T

22 JOB ENRICHMENT Q.6.1 DO YOU FEEL SATISFIED IN YOUR ASSIGNMENT? 16% CAN'T SAY / DON'T KW 0% 13% 71%

23 JOB ENRICHMENT Q.6.2.DO YOU FEEL THAT YOUR DUTIES ARE WELL DEFINED? 18% CAN'T SAY / DON'T KW 2% 47% 33%

24 JOB ENRICHMENT Q.6.3.DO YOU FEEL THAT WORK RMS NEED TO BE SPECIFIED?

25 DO SUGGESTIONS SPECIFY WORK RMS. ADDITIONAL POWERS TO ALL ENGINEERS TO WORK BETTER. PROPER JOB : PROPER MAN. MOTIVATION. OVERTIME. COUNSELLING WITH MANAGEMENT FOR WORK ALLOTMENT. HEALTHY WORK ENVIRONMENT,WELL FURNISHED OFFICE. APPRICIATION LETTER/CERTIFICATE FOR GOOD WORK. DIARY : TO MENTION DAILY WORK DONE DON T OVERLOAD

26 WORKING ENVIRONMENT Q.7.1 DO YOU FEEL WORKING ENVIRONMENT IS HEALTHY? 19% CAN'T SAY/ DON'T KW 1% 24% 56%

27 WORKING ENVIRONMENT Q.7.2.DO YOU FEEL THAT YOUR SENIORS ARE EMPATHATIC? 23% CAN'T SAY / DON'T KW 6% 11% 60%

28 WORKING ENVIRONMENT Q.7.3.ARE YOU HAPPY WITH THE CHANGES TOOK PLACE IN THE COMPANY? 27% CAN'T SAY / DON'T KW 4% 7% 62%

29 DO SUGGESTIONS TRANSFER POLICY & RETIRMENT POLICY TO BE REVIEWED,WELL DEFINE & IMPLEMENTION. PROTECTION TO EMPLOYEES. SEPARATE CELL FOR CONSUMER GRIEVANCES. GOOD INFRASTRUCTURE, WELL QUALIFIED & TRAINED STAFF. DEFINE OUTSOURCING. RECREATION CENTRE FOR REGULAR FAMILY GET TOGETHER. SALARY AS PER POLICY OF PRIVATE COMPANY. PARTICIPATIO N OF EMPLOYEES IN MANAGEMENT TEAM J.E. WORKING AT FIELD SHOULD HAVE MORE FACILITIES THAN J.E. WORKING AT OFFICE DON T PRIVATISE

30 PERSONAL SAFETY Q.8.1.DO YOU FEEL SAFE IN YOUR JOB? 15% CAN'T SAY / DON' T KW 1% 14% 70%

31 PERSONAL SAFETY Q.8.2.ARE YOU AWARE OF ACCIDENT INSURANCE POLICY AND MEDICAL FACILITIES/ALLOWANCES PROVIDED TO EMPLOYEES BY THE COMPANY? 11% 11% CAN'T SAY / DON'T KW 2% 76%

32 PERSONAL SAFETY Q.8.3.DO YOU FEEL THAT THERE SHOULD BE MEDI-CLAIM POLICY FOR EMPLOYEES AND FAMILY IN LIEU OF PRESENT FACILITIES? 8% 4% CAN'T SAY / DON'T KW 5% 83%

33 SUGGESTIONS DO MEDICLAIM POLICY & ACCIDENTAL INSURANCE FOR SELF & EXTENDED TO DEPENDANTS i.e. FAMILY INCREASE MEDICAL ALLOWANCES & COMPENSATION UPTO 5 LACS AS COMPARE TO THE OTHER COMPANIES LIKE BSNL. DON T DELAY CLAIM. T ONLY FOR CRITICAL ILLNESS BUT FOR OTHER DISEASES AS WELL

34 SAFETY IN JOB Q.9.1.ARE YOU AWARE OF SAFETY MANUAL? 13% CAN'T SAY / DON'T KW 7% 14% 66%

35 SAFETY IN JOB Q.9.2.DO YOU THINK TRAINING IN SAFETY IS ADEQUATE? 15% CAN'T SAY/DON'T KW 10% 46% 29%

36 SAFETY IN JOB Q.9.3.DO YOU THINK SAFETY EQUIPMENT PROVIDED ARE ADEQUATE AND PROPER? CAN'T SAY / DON'T KW 12% 24% 38% 26%

37 DO SUGGESTIONS HIGH QUALITY(ISI) SAFETY EQUIPMENT,SAFETY TRAINING & SEMINAR & SAFETY WEEK. SAFETY OFFICERS AT DIVISION LEVEL. WATCHMAN PREFERABLY MILITARY PERSON WITH GUN & TELEPHONE FOR STORES. VARIOUS FACILITIES i.e. TRANSPORT etc. SAFETY EXAM T O CREATE AWARENESS IN SAFETY DON T

38 GRIEVANCES HANDELING Q.10.1.ARE YOU SATISFIED WITH GRIEVANCE HANDELING MECHANISM? 19% CAN'T SAY / DON'T KW 9% 51% 21%

39 GRIEVANCES HANDELING Q.10.2.DO YOU FEEL THAT SENIORS ARE APPROACHABLE?

40 GRIEVANCES HANDELING Q.10.3.DO YOU FEEL NECESSITY OF APPROACHING OUTSIDE AGENCIES/AUTHORITIES FOR HANDLING YOUR GRIEVANCES? 7% CAN'T SAY / DON'T KW 11% 18% 64%

41 DO SUGGESTIONS COMMITTE, REDRESSAL MECHANISM, IN HOUSE TRIBUNAL, OUTSIDE AGENCY FOR GRIEVANCES HANDLING REGULAR PERSONAL MEETING REGARDING GRIEVANCES, DARBAR DAY EVERY 6 MONTHS MONETARY CLAIMS WITHIN 7 DAYS H.R. CELL AT EACH CIRCLE LEVEL DON T

42 THANK YOU