100 CSCP Exam Questions

Transcription

1 100CSCPEx a m Que s t i ons Af r e epubl i c a t i onf r om t het e a ma tre a lwor l dsuppl ycha i n h t t p : / / r e a l wo r l d s u p p l y c h a i n. c o m

2 You may share or republish this publication as long as it is accompanied by an attribution link back to Real World Supply Chain LLC and this report are not affiliated in any way with APICS and CSCP. Exam questions provided here were independently developed by our team. They are not actual test questions. Because everyone s background is different, we obviously do not make any guarantees of any specific results by using these practice questions. This is offered merely to supplement any preparation you are already doing. We worked very hard to ensure that this report is free of errors. However, things can and do get missed. If you spot any errors, we would appreciate it if you let us know. We will make the corrections immediately. Feel free to drop us a note anytime for any reason. We would love to hear from you! We hope that you find this report useful.

3 100 CSCP Exam Questions A Real World Supply Chain Free Publication Question 1 Technology has played all of the following roles in SRM EXCEPT: A. Systems can show current status of operations. B. Suppliers can communicate with customers in real time. C. Transactional processes can be automated. D. Security enhancements can segregate enterprise business processes. Question 2 In designing the supply chain strategy, what is one of the most important considerations? A. customer needs B. management capabilities C. availability of suppliers D. geographical coverage Question 3 The MOST significant result of globalization and increased terrorist threats is: A. increased transportation costs B. tighter security requirements and increased restrictions on business transactions C. increased supply chain lead time D. shorter product life cycles Question 4 Which of the following schedules dependent demand? A. master production schedule B. production plan C. sales forecast D. material requirements planning 1

4 Question 5 Which of the following best describes the term landed cost? A. all the other expenses that are added to the purchase price of the material B. the cost required to ship materials from Asia C. the fees associated with unloading raw materials at the destination port D. the duties paid when importing materials from outside the country Question 6 Customer relationship management (CRM) is best described as: A. a focus on managing long term supplier relationships B. a marketing philosophy based on putting the customer first C. managing customers to promote your products D. transactional guidelines when dealing with customers Question 7 All of the following are steps to creating integrated supply chain networks EXCEPT: A. adopt the right attitudes B. adhere to collaborative principles C. ask the right questions D. hire consultants with expertise in building collaborative partnerships Question 8 Each of the following is a benefit of SRM software EXCEPT: A. works well with existing ERP systems B. helps reduce the cycle time on sourcing projects C. makes it easier to select suppliers D. removes the need for manager involvement Question 9 Each of the following is a key component of enterprise marketing automation EXCEPT: A. promotions B. customer retention C. response management D. order processing 2

5 Question 10 One general goal of supplier relationship management (SRM) is to: A. ensure mutual profitability while meeting customer needs B. manage supplier costs C. build relationships with as many suppliers as possible D. improve negotiation process Question 11 Which type of supply chain design is defined by early supplier involvement? A. concurrent engineering B. over-the-wall design C. design-to-scale D. make-to-order Question 12 One of the most common modes of transportation is: A. air B. water C. multimodal D. truck Question 13 Which of the following provides a complete list of components required for manufacture of a product? A. sales forecast B. S&OP C. bill of materials D. MRP Question 14 All of the following terms speak to degrees of supplier integration EXCEPT: A. informal collaboration B. formal collaboration C. out of the box thinking D. supplier design 3

6 Question 15 If customers are asking for deeply discounted products, what should the supply strategy focus on? A. speedy delivery B. flexibility C. low inventory D. security Question 16 The term "seasonal" as it relates to forecast refers to: A. any forecasting period B. one of the four seasons C. one month D. one year Question 17 What is the first step in creating a customer-focused business? A. identify customer needs B. implement a CRM program C. create a customer segment map D. align business to support a customer focus Question 18 All of the following are benefits of design collaboration EXCEPT: A. fewer cost overruns B. innovation C. higher customer satisfaction D. speed of development Question 19 Supply chains create value by: A. increasing profitability and return to shareholders B. providing multiple variants of products for customers C. making transaction processing more efficient D. developing more accurate forecasts 4

7 Question 20 What is one benefit of pooling risk? A. unanticipated large orders tend to be small relative to total inventory in the central location B. stockouts go down significantly C. lead times decline D. transportation costs are reduced Question 21 Which of the following is true about naïve forecasting? A. assumes demand will be consistent from one period to the next B. makes educational guesses on demand for a new product C. requests input from employees outside of the supply chain D. forecast prone to error Question 22 What is one of the most important requirements for a metric to be a KPI? A. It should be applicable to the processes across the entire supply chain. B. It should be written in financial terms. C. It needs to include inventory levels in the distribution centers. D. It should only measure performance within the last 12 months. Question 23 What is the first step in implementing an SRM strategy? A. define the strategy B. prepare partners C. conduct pilot D. develop criteria and enroll partners Question 24 The following are key components of the definition of supply chain management EXCEPT: A. monitoring of supply chain activities with the objective of creating net value B. synchronizing of supply and demand C. building a competitive infrastructure D. selecting suppliers 5

8 Question 25 The following are major considerations when setting up a demand-driven supply chain EXCEPT: A. real demand data visibility along the chain B. supply chain partner trust and collaboration C. responsiveness and ability to effect change D. input to corporate forecasting exercise Question 26 Strategic sourcing involves finding and building ongoing relationships with partners who do all of the following EXCEPT: A. account for the majority of the organization's purchases B. provide key materials and services C. help the purchaser meet profitability and customer satisfaction goals D. provide the ultimate lowest cost Question 27 Which of the following is a way CRM technology is used in a typical organization? A. distribution resource planning B. sales and marketing C. supplier management D. operations planning Question 28 The most important aspect of the supply chain strategy is that it should: A. be forward looking B. be on the cutting edge of technology C. focus on customer needs D. integrate various entities that deliver the sub-processes Question 29 Which of the following is LEAST likely to be considered a strategic IT tool? A. decision support system (DSS) B. warehouse management system (WMS) C. advance planning and scheduling (APS) software D. supply chain management (SCM) software 6

9 Question 30 What is one benefit of a design for manufacture (DFM) approach? A. Manufacturing experts can identify unrealistic production assumptions early in the process. B. The final product is typically more innovative. C. Lower production costs are achieved. D. Suppliers can submit their quotations early in the process. Question 31 Which of the following best defines the term "supply chain"? A. a global network used to deliver products and services from raw materials to end customers through an engineered flow of information, physical distribution, and cash B. a set of linked processes that take place in the extraction of materials for transformation into products for distribution to customers C. the process of ensuring raw materials are available for production D. a collaboration of various companies outside of the manufacturing corporation Question 32 What is one way to reduce the contribution of lead time to the bullwhip effect? A. order batch size reduction B. time management C. prioritization D. cost reduction Question 33 What is one advantage of the SCOR system? A. It measures cross-organization and cross-functional supply chain activity. B. It is a premium system that requires purchase of a license. C. It is designed for vertically integrated supply chains. D. The software that it uses is state of the art. Question 34 Which of the following is true about pricing in a CRM environment? A. Price is another way to differentiate products. B. Price and product are essentially disconnected. C. Price is based on manufacturing cost plus an acceptable margin. D. Price does not have to deliver profit. 7

10 Question 35 Each of the following is a benefit derived from voice of the customer (VOC) EXCEPT: A. develops solutions to problems with existing products B. gives feedback to topics that a business would not normally receive C. allows customers to talk freely D. reduces the need for product development Question 36 The technology used to store all information typically printed and physically attached to a product is: A. bar coding B. WMS C. EDI D. auto ID Question 37 When do corporations employ qualitative forecasting? A. when products are low value B. when products are at the end of life stage C. when new products are introduced D. when reliable historical sales data is available Question 38 What is one SRM function not typically outsourced? A. contract deployment B. IT support C. compliance management D. supplier selection Question 39 "Over-the-wall" design is best described as: A. a method of design that does not employ collaboration and cross-functional iteration B. a cutting edge innovative design methodology C. a design process that goes beyond the traditional walls of the firm and works with external partners D. a method of design employed only by vertically integrated companies 8

11 Question 40 One approach to sourcing where organizations buy based on immediate needs is called: A. ongoing relationship B. strategic sourcing C. buy on the market D. strategic alliance Question 41 The bullwhip effect results from: A. each entity in the supply chain forecasting demand downstream B. unavoidable variability at the end consumer level C. seasonality D. the high rate of obsolescence in fast moving industries like technology Question 42 What is the key next step after the S&OP? A. creation of the distribution plan B. creation of the master production schedule C. development of the marketing plan D. review of continuos improvement program Question 43 Each host in the following architecture can act as both a client and a server: A. client / server B. peer-to-peer C. mobile D. hosted Question 44 CRM strategies to retain the most profitable customers must do all of the following EXCEPT: A. deliver timely and detailed information B. define the product features most important to this segment C. measure impact D. establish price minimums 9

12 Question 45 Each of the terms below is a source of demand variability EXCEPT: A. competition B. seasonality C. life cycle trends D. manufacturing delays Question 46 How does CRM benefit the promotion efforts of an organization? A. customization of the offer is possible B. multiple offers can be delivered quickly C. profit is increased D. promotions are delivered faster Question 47 Each of the following is an example of a strategic alliance EXCEPT: A. supplier-managed inventory B. distributor integration C. 3PLs D. trade organization Question 48 What role has technology played in CRM? A. It has made it easier for businesses to gather information on customer buying habits. B. It has spawned new software companies. C. It has changed the roles of participants. D. It has reduced the complexity of the supply chain. Question 49 What is one way to mitigate supply chain risks? A. focus primarily on higher than optimal inventory levels B. develop a contingency plan based on internal perspectives C. prepare a risk mitigation plan once every other year D. build redundancy in your supplier base 10

13 Question 50 Which of the following describes a push supply chain? A. a supply chain that operates based on end user forecasts B. a supply chain that manufactures products based on historical production volume C. a supply chain where availability of raw materials determines products to push downstream D. a supply chain that focuses on pushing cycle time lower Question 51 A route that employs ocean and rail from Asia to the North America is called: A. landbridge B. all water route C. piggyback service D. birdyback service Question 52 What impact has the focus on CRM and SRM had on business mindset? A. lower costs B. greater integration C. shorter cycle times D. focus on bottom line results Question 53 Which of the following describes the typical flow of cash in a supply chain? A. customer to producer to supplier B. producer to customer to supplier C. supplier to producer to customer D. customer to supplier to producer Question 54 Why does component commonality lower cost? A. less variety allows economies of scale B. higher quality components are used C. engineers are forced to use less expensive solutions D. higher availability of components 11

14 Question 55 What report verifies if production targets are feasible? A. master production schedule B. rough cut capacity planning C. sales forecast D. purchasing plan Question 56 Which of the following is not a typical roadblock to implementing CRM/SRM? A. participant resistance B. technological limitations C. CRM and SRM conflict D. supply chain solutions are overly complex Question 57 Object oriented databases are MOST likely to be used for: A. storing HR training courses B. enterprise data warehouses C. ERP systems D. business intelligence tools Question 58 All of the following are building blocks of collaboration EXCEPT: A. misalignment of incentives B. technology C. end-to-end view of the supply chain D. equitable distribution of gains and challenges Question 59 Which of the following is LEAST likely to improve the accuracy of forecasting and planning models? A. sharing of real time data B. increased data reliability C. routine benchmarking of algorithms against historical data D. dynamic marketplace 12

15 Question 60 A successful deployment of a fully integrated ERP system is a characteristic of a: A. Stage 1, functional focused supply chain B. Stage 2, internally integrated supply chain C. Stage 3, externally integrated supply chain D. Stage 4, cross-enterprise collaboration and optimized supply chain Question 61 All of the following describe a supply chain flow EXCEPT: A. the flow of physical materials and services from supplier to other entities B. the flow of cash upstream to raw material suppliers C. the flow of information within a supply chain D. the flow of employees from one department to another Question 62 The MOST significant cost associated with RFID is: A. passive RFID tags B. employee training C. infrastructure changes D. active RFID tags Question 63 All of the following describe S&OP EXCEPT: A. definite near term plan B. encourages continuous improvement C. cross-functional process D. results in lower costs Question 64 Which of the following is true of C-TPAT? A. Business participation is required by law. B. Participation in the program results in increased security checks. C. It only applies to ocean freight. D. It focuses on self-regulation. 13

16 Question 65 A secured connection from an intranet into an unsecured network is a: A. VPN B. consumer portal C. business portal D. EDT Question 66 All of the following are typical requirements when implementing CRM and SRM EXCEPT: A. new job definitions B. new organization structure C. new corporate vision D. new technology platform Question 67 Which of the following best describes vulnerable customers? A. customers that are hard to satisfy B. customers that are about to stop purchasing C. customers that have reduced ability to pay D. customers that are difficult to reach Question 68 Adjusting an ERP system's parameters is referred to as: A. customization B. implementation C. configuration D. roll out Question 69 The following are typical liability concerns EXCEPT: A. perishability B. stockouts C. susceptibility to theft D. value per pound 14

17 Question 70 Which of the following is true about managing the supply chain for financial performance? A. It plays a role in reducing the tax burden of the corporation. B. Cost reduction is the ultimate goal. C. Increasing revenue is more important in the long term. D. Reducing average inventory levels is the primary focus. Question 71 All of the following are financial benefits of e-business EXCEPT: A. reduced cash-to-cash cycle B. reduced transportation costs C. increased customer lifetime profitability D. dynamic pricing to balance supply and demand Question 72 The production strategy in which material is produced based on forecasts and placed into inventory awaiting orders is called: A. make-to-order B. make-to-stock C. postponement D. just-in-time Question 73 All of the following are true about vertical integration EXCEPT: A. It may grow from an entrepreneurial base by adding departments. B. It may be formed by mergers and acquisitions. C. A good example is the personal computer manufacturing process. D. It is a method of supply chain management that is older than the term "supply chain". Question 74 An arm's length relationship is best for: A. value added partners B. handling proprietary information C. single sourced partnerships D. commodity suppliers 15

18 Question 75 Advancements in ERP shift the firm's focus from internal optimization to: A. external optimization B. external relationship management C. process improvements D. data visibility Question 76 Each of the following is a force leading to increased supply chain integration EXCEPT: A. global expansion B. increased operational complexity and scope C. increased market volatility D. increased raw material cost Question 77 In the early cases of VMI, who typically owned the inventory? A. customer B. manufacturer C. raw material supplier D. all of the above Question 78 The opposite of loyal customers are: A. prospective customers B. vulnerable customers C. win-back customers D. untapped customers Question 79 Which of the following is not an example of a supplier? A. utility providers for electricity and water B. office supplies manufacturer C. accounting firms D. distributors 16

19 Question 80 What condition describes the magnification of demand fluctuations up the supply chain? A. Bullwhip effect B. Demand variability C. Exponential smoothing D. Square root rule Question 81 All of the following are common tradeoffs encountered within supply chain networks EXCEPT: A. lot size versus inventory B. lead time versus transportation costs C. product variety versus inventory D. forecast error versus inventory Question 82 The Sarbanes-Oxley Act (SOX) is focused on: A. corporate governance as it relates to protecting investors B. processes outside of supply chain C. procurement from overseas vendors only D. financial institutions only Question 83 A key benefit of an ITX is: A. reduced supplier risk B. reduced cost compared to other exchanges C. increased product differentiation D. collaboration Question 84 Which of the following is NOT a typical example of a stakeholder outside the basic supply chain model? A. governments B. competitors C. employees D. the public 17

20 Question 85 What is the main reason for increasing the number of warehouses? A. reduced sorting time B. easier administration C. increased customer service D. presence in various time zones Question 86 What is one attribute that supply chain management professionals must possess? A. a big picture view of the supply chain in order to see all processes as linked B. expertise in all aspects of operations management C. financial management skills D. ability to adjust to the various goals of each entity the supply chain Question 87 Which of the following is not one of the five management processes used by the SCOR model? A. plan B. source C. make D. analyze Question 88 The software design goal best described as minimizing system component dependencies is: A. normalization B. decoupling C. loose coupling D. standardization Question 89 Which of the following computer languages was designed to focus on communicating metadata? A. SQL B. XML C. HTML D. JAVA 18

21 Question 90 Open order status is part of which of the following ERP modules: A. procurement B. customer management C. logistics D. manufacturing Question 91 A supply chain model that solves an objective function without violating defined constraints is MOST likely: A. a simulation model B. a tactical model C. a conceptual model D. an optimization model Question 92 All of the following SCM systems exist at the operation level EXCEPT: A. IMS B. WMS C. ERP D. LMS Question 93 The firm that champions the move from Stage 2 supply chain development to a Stage 3 or Stage 4 supply chain development is referred to as all of the following EXCEPT: A. nucleus firm B. market dominant firm C. channel master D. orchestrator firm Question 94 Automated event notification based on business rules and triggers is part of: A. SCV B. ERP C. SCEM D. VMI 19

22 Question 95 An inexpensive computer terminal is an example of: A. a thin client B. a fat client C. server D. mobile device Question 96 A TMS focused primarily on minimizing transportation costs will MOST LIKELY increase the risk of: A. increased less than full truckloads B. markdowns at the retail store C. product damage D. theft Question 97 All of the following are automatic communication technologies used in warehouse operations EXCEPT: A. wireless radio data terminal B. pick-to-light C. heads-up-displays D. Question 98 What portal type is designed to leverage procurement economies of scale across industries? A. horizontal B. web C. flat D. vertical Question 99 All of the following are typical areas of strategic planning focus EXCEPT: A. organizational design B. processes C. metrics D. inventory 20

23 Question 100 Sorting and consolidating is MOST significant with which picking strategy? A. basic order picking B. batch picking C. zone picking D. wave picking 21

24 Answers NOTE: Modules/Sections below reference the APICS Learning System 2012 edition. 1. D (Module 2F) 2. A (Module 1B) 3. B (Module 2B) 4. D (Module 3B) 5. A (Module 1I) 6. B (Module 1H) 7. D (Module 1A) 8. D (Module 2I) 9. D (Module 2H) 10. A (Module 2I) 11. A (Module 1B) 12. D (Module 2D) 13. C (Module 3B) 14. C (Module 2I) 15. C (Module 1B) 16. A (Module 1G) 17. D (Module 1B) 18. D (Module 1C) 19. A (Module 1A) 20. B (Module 1D) 21. A (Module 1G) 22. A (Module 2E) 23. A (Module 2I) 24. D (Module 1A) 25. D (Module 1B) 26. D (Module 1I) 27. B (Module 2H) 28. C (Module 1B) 29. B (Module 2F) 30. A (Module 1C) 31. A (Module 1A) 32. A (Module 3A) 33. A (Module 1A) 34. A (Module 2H) 35. D (Module 2H) 22

25 36. A (Module 2F) 37. C (Module 1G) 38. D (Module 1I) 39. A (Module 1C) 40. C (Module 1I) 41. A (Module 3A) 42. B (Module 3B) 43. B (Module 2F) 44. D (Module 2H) 45. D (Module 3A) 46. A (Module 2H) 47. D (Module 2I) 48. A (Module 2H) 49. D (Module 2B) 50. A (Module 1C) 51. A (Module 2D) 52. B (Module 2I) 53. A (Module 1A) 54. A (Module 1D) 55. B (Module 3B) 56. C (Module 2I) 57. A (Module 2F) 58. A (Module 1B) 59. D (Module 1G) 60. B (Module 1A) 61. D (Module 1A) 62. C (Module 2F) 63. D (Module 3B) 64. D (Module 2B) 65. A (Module 2F) 66. D (Module 2I) 67. B (Module 2H) 68. C (Module 2F) 69. B (Module 2B) 70. A (Module 1A) 71. B (Module 2F) 72. B (Module 2E) 73. C (Module 1B) 23

26 74. D (Module 1A) 75. B (Module 1A) 76. D (Module 1A) 77. A (Module 1D) 78. C (Module 2H) 79. D (Module 1A) 80. A (Module 3A) 81. D (Module 2E) 82. A (Module 1A) 83. B (Module 1I) 84. B (Module 1A) 85. C (Module 1B) 86. A (Module 1A) 87. D (Module 1A) 88. C (Module 2F) 89. B (Module 2F) 90. B (Module 2F) 91. D (Module 2F) 92. C (Module 2F) 93. B (Module 1A) 94. C (Module 2F) 95. A (Module 2F) 96. B (Module 2F) 97. D (Module 2F) 98. A (Module 2F) 99. D (Module 1B) 100. D (Module 1D) 24