HP Change Configuration and Release Management (CCRM) Solution

Transcription

1 HP Change Configuration and Release Management (CCRM) Solution HP Service Manager HP Release Control HP Universal CMDB HP Operations Orchestration HP Project and Portfolio Management HP UCMDB Configuration Manager For the Windows Operating System Software Version: 9.30 Configuration Guide Document Release Date: December 2012 Software Release Date: June 2012

2 Legal Notices Warranty The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice. Restricted Rights Legend Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR and , Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. Copyright Notice Copyright Hewlett-Packard Development Company, L.P. Trademark Notices Adobe is a trademark of Adobe Systems Incorporated. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group. This product includes an interface of the 'zlib' general purpose compression library, which is Copyright Jean-loup Gailly and Mark Adler. Page 2 of 83

3 Documentation Updates The title page of this document contains the following identifying information: Software Version number, which indicates the software version. Document Release Date, which changes each time the document is updated. Software Release Date, which indicates the release date of this version of the software. To check for recent updates or to verify that you are using the most recent edition of a document, go to: This site requires that you register for an HP Passport and sign in. To register for an HP Passport ID, go to: Or click the New users - please register link on the HP Passport login page. You will also receive updated or new editions if you subscribe to the appropriate product support service. Contact your HP sales representative for details. Page 3 of 83

4 Support Visit the HP Software Support Online web site at: This web site provides contact information and details about the products, services, and support that HP Software offers. HP Software online support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by using the support web site to: Search for knowledge documents of interest Submit and track support cases and enhancement requests Download software patches Manage support contracts Look up HP support contacts Review information about available services Enter into discussions with other software customers Research and register for software training Most of the support areas require that you register as an HP Passport user and sign in. Many also require a support contract. To register for an HP Passport ID, go to: To find more information about access levels, go to: Page 4 of 83

5 Contents Welcome to This Guide 9 How This Guide is Organized 9 Who Should Read This Guide 10 Additional Online Resources 10 Change Configuration and Release Management (CCRM) 12 Introduction to CCRM 13 CCRM Overview 13 CCRM 9.30 Solution Diagrams 15 HP Change Configuration and Release Management Diagram 15 HP Operations Orchestration Diagram 16 HP Project and Portfolio Management Diagram 17 HP Universal CMDB Configuration Manager Diagram 18 Hardware and Software Requirements 19 Supported Versions 19 Hardware and Software Requirements 20 HP Universal CMDB Requirements 21 HP Service Manager Requirements 22 HP Release Control Requirements 24 HP Operations Orchestration Requirements 25 HP Project and Portfolio Management Requirements 27 HP Universal CMDB Configuration Manager Requirements 31 CCRM Project Planning 34 HP Change Configuration and Release Management 34 HP Operations Orchestration 35 HP Project and Portfolio Management 36 Page 5 of 83

6 Contents HP Universal CMDB Configuration Manager 37 HP Universal CMDB Overview 38 HP Service Manager Overview 38 HP Release Control Overview 39 HP Operations Orchestration Overview 39 HP Project and Portfolio Management Overview 40 HP Universal CMDB Configuration Manager Overview 40 HP Universal CMDB HP Service Manager Integration Configuration 42 Overview 42 Set Up UCMDB for Integration with SM 42 Prerequisites 42 Create a New Integration Point 43 Set Up SM for Integration with UCMDB 44 Prerequisites 44 Add the UCMDB Connection Information to the System Information Record 44 Load UCMDB Federation UNL File to SM 45 Configure SM Discovery Option 45 Run the Replication Jobs 45 Verify UCMDB SM Integration, Data Push Jobs 46 Verify UCMDB SM Integration, Population Jobs 46 HP Universal CMDB HP Release Control Integration Configuration 47 Overview 47 Set Up UCMDB for Integration with RC 47 Prerequisites 47 Deploy the RC Integration Package 47 Set Up RC for Integration with UCMDB 48 HP Service Manager HP Release Control Integration Configuration 49 Overview 49 Set Up SM Integration with RC 49 Prerequisites 49 Add RC Integration Instance 50 Set Up RC for Integration with SM 50 Page 6 of 83

7 Contents Verify SM RC Integration 52 Security Settings 53 Configure LWSSO in UCMDB 53 Configure LWSSO in RC 53 Configure LWSSO for SM 54 Configure LWSSO in the SM Server 54 Configure LWSSO in SM Web Tier 55 Verification Procedure with Security Enabled 56 Automation Extension 57 HP Service Manager HP Operations Orchestration Integration Configuration 58 Overview 58 Set Up SM for Integration with OO 58 Prerequisites 58 SM OO Integration Configuration 59 SM OO Security Configuration 60 OO SSL Configuration 61 Configure SSL on OO Central 61 Configure SSL in OO RAS 62 Configure SSL in OO Scheduler 63 SM SSL Configuration 63 Configure LWSSO in OO 64 Verify SM OO Integration with Security Enabled 66 HP Project and Portfolio Management (PPM) Extension 67 HP Project and Portfolio Management HP Service Manager Integration Configuration 68 Overview 68 Set Up SM for Integration with PPM 68 Prerequisites 68 Edit server.conf 69 Check PPM Web Service 69 Define Fields in SM 69 Edit SM Request for Change Mapping 71 Import Unload file 72 Page 7 of 83

8 Contents Configure SM for Integration 72 Verify and/or Modify Process 73 Edit Javascript for Correct Host and Port for PPM 73 Set the Proper Schedule Frequency 73 Start the PPMFailoverQueue Process 74 HP Project and Portfolio Management HP Universal CMDB Integration Configuration 75 Overview 75 Set Up PPM for Integration with UCMDB 75 Prerequisites 75 Configure PPM for Integration with UCMDB 75 Verify PPM and UCMDB Integration 77 Configure LWSSO in PPM 78 HP Universal CMDB Configuration Manager (UCMDB-CM) Extension 79 HP Universal CMDB Configuration Manager HP Service Manager Integration Configuration 80 Overview 80 Load SM UCMDB-CM Integration UNL File 81 UCMDB-CM SM Integration Configuration 81 Request For Change Creation Configuration 82 UCMDB-CM UCMDB Integration Configuration 82 LWSSO Configuration 82 Page 8 of 83

9 Welcome to This Guide This guide provides information for setting up and configuring the Change Configuration and Release Management (CCRM) solution that provides a change management process using HP Universal CMDB, HP Service Manager, HP Release Control, with the HP Operations Orchestration, HP Project and Portfolio Management, and HP Universal CMDB Configuration Manager extensions. This chapter includes: How This Guide is Organized 9 Who Should Read This Guide 10 Additional Online Resources 10 Note: If you have any feedback or comments, please contact solutionpackagingandscp@hp.com. How This Guide is Organized This guide contains the following chapters: Chapter 1: Introduction to CCRM Provides an introduction to CCRM integrations and briefly describes how Universal CMDB, Service Manager, and Release Control integrate with each other. Also provides an introduction to Operations Orchestration, Project and Portfolio Management, and Universal CMDB Configuration Manager extensions. Chapter 2: HP Universal CMDB HP Service Manager Integration Configuration Provides information about setting up Universal CMDB and Service Manager in order to perform the integration. Chapter 3: HP Universal CMDB HP Release Control Integration Configuration Provides information about setting up Universal CMDB and Release Control in order to perform the integration. Chapter 4: HP Service Manager HP Release Control Integration Configuration Provides information about setting up Service Manager and Release Control in order to perform the integration. Chapter 5: Security Settings Provides information for configuring LWSSO in Universal CMDB, Release Control, and Service Manager, as well as how to verify your solution is working with security enabled (without Page 9 of 83

10 Welcome to This Guide extensions). Chapter 6: HP Service Manager HP Operations Orchestration Integration Configuration Provides information about setting up Service Manager and Operations Orchestration in order to perform the integration, as well as how to configure LWSSO in Operations Orchestration and Service Manager. Chapter 7: HP Project and Portfolio Management HP Service Manager Integration Configuration Provides information about setting up Project and Portfolio Management and Service Manager in order to perform the integration. Chapter 8: HP Project and Portfolio Management HP Universal CMDB Integration Configuration Provides information about setting up Project and Portfolio Management and Universal CMDB in order to perform the integration, as well as how to configure LWSSO in Project and Portfolio Management. Chapter 9: HP Universal CMDB Configuration Manager HP Service Manager Integration Configuration Provides information about setting up Universal CMDB Configuration Manager in order to perform the integration, as well as how to configure LWSSO in Universal CMDB Configuration Manager. Who Should Read This Guide This guide is intended for a system implementer or system administrator who will be establishing and maintaining a connection between the CCRM Solution systems. This guide assumes that you have administrative access to all systems. The procedures in this guide may duplicate information available in your Universal CMDB, Service Manager, Release Control, Operation Orchestration, Project and Portfolio Management, and Universal CMDB Configuration Manager documentation, but is provided here for convenience. Additional Online Resources Troubleshooting & Knowledge Base accesses the Troubleshooting page on the HP Software Support Web site where you can search the Self-solve knowledge base. Choose Help > Troubleshooting & Knowledge Base. The URL for this Web site is HP Software Support accesses the HP Software Support Web site. This site enables you to browse the Self-solve knowledge base. You can also post to and search user discussion forums, submit support requests, download patches and updated documentation, and more. Choose Help > HP Software Support. The URL for this Web site is Most of the support areas require that you register as an HP Passport user and sign in. Many also require a support contract. To find more information about access levels, go to: Page 10 of 83

11 Welcome to This Guide To register for an HP Passport user ID, go to: HP Software Web site accesses the HP Software Web site. This site provides you with the most up-to-date information on HP Software products. This includes new software releases, seminars and trade shows, customer support, and more. Choose Help > HP Software Web site. The URL for this Web site is HP Software Solutions Now accesses the HPSW Solution and Integration Portal Web site. This site enables you to explore HP Product Solutions to meet your business needs, includes a full list of Integrations between HP Products, as well as a listing of ITIL Processes. The URL for this Web site is Page 11 of 83

12 Change Configuration and Release Management (CCRM) Page 12 of 83

13 Chapter 1 Introduction to CCRM This chapter includes: CCRM Overview 13 CCRM 9.30 Solution Diagrams 15 Hardware and Software Requirements 19 CCRM Project Planning 34 HP Universal CMDB Overview 38 HP Service Manager Overview 38 HP Release Control Overview 39 HP Operations Orchestration Overview 39 HP Project and Portfolio Management Overview 40 HP Universal CMDB Configuration Manager Overview 40 CCRM Overview Changes to your IT infrastructure arise for the following reasons: proactively to provide benefits to your organization, either through lower total cost of ownership (TCO), or by providing options that enable your business to develop. reactively to resolve errors that have an impact on the level of services that are provided. IT organizations today are plagued with numerous incidents that result from unplanned or improperly planned changes to the organization. The Core Change Configuration and Release Management (CCRM) solution: provides the structure and formal workflow necessary to implement changes. reduces the risk of making changes by providing an accurate picture of your IT infrastructure, as well as the impact any change may have on IT services. enables early detection of unplanned changes. plan changes using an accurate record of the IT infrastructure. An integration between HP Universal CMDB (UCMDB) and HP Service Manager (SM) enables you to share information about the actual state of a configuration item (CI) between your UCMDB system and a Service Manager system. Any organization that wants to implement the best practices Configuration Management and Change Management ITIL processes can use this integration to verify that CIs actually have the attribute values the organization has agreed to support. Page 13 of 83

14 Chapter 1: Introduction to CCRM You can use this integration to automate the creation of Service Manager change or incident records to update or rollback CIs that have unexpected attribute values. Service Manager allows you to programmatically define what actions you want to take whenever a CI s actual state does not match the expected state as defined in the CI record. HP Release Control (RC) provides your IT organization with an advanced set of capabilities designed to assist in the proper planning and implementation of planned changes to your IT infrastructure. HP Operations Orchestration (OO) provides an automation extension to the CCRM solution that is easily implemented and provides the ability to automatically execute parameterized OO flows from SM. HP Project and Portfolio Management (PPM) provides another easily implemented extension to the CCRM solution that is designed for the performance and scalability requirements of large and growing organizations. The HP PPM Center software is designed specifically to help large enterprises govern the priorities, processes, and people of IT in order to increase IT business value, optimize IT service delivery, and reduce IT costs the top issues of CIOs today. HP Universal CMDB Configuration Manager (UCMDB-CM) provides an extension to perform closed loop change and configuration management, enabling users to control changes and perform change management according to configuration standards. An extension module can always be added to the CCRM solution in order to cover broader functionalities and processes. Note: This guide assumes that the CCRM products are installed in the following default locations: UCMDB C:\hp\UCMDB\ Release Control C:\hp\RC910\ Service Manager C:\Program Files\hp\Service Manager 9.30\Server Operations Orchestration C:\Program Files\Hewlett-Packard\Operations Orchestration Project and Portfolio Management C:\ppm UCMDB Configuration Manager C:\hp\CM Page 14 of 83

15 Chapter 1: Introduction to CCRM CCRM 9.30 Solution Diagrams HP Change Configuration and Release Management Diagram The various data flows of the CCRM Solution appear in the following diagram: Page 15 of 83

16 Chapter 1: Introduction to CCRM HP Operations Orchestration Diagram The data flows for the CCRM Solution, including HP Operations Orchestration, appear in the following drawing: Page 16 of 83

17 Chapter 1: Introduction to CCRM HP Project and Portfolio Management Diagram The extension data flows for the CCRM Solution, including HP Project and Portfolio Management, appear in the following drawing: Page 17 of 83

18 Chapter 1: Introduction to CCRM HP Universal CMDB Configuration Manager Diagram The extension data flows for the CCRM Solution, including HP UCMDB Configuration Manager, appear in the following drawing: Page 18 of 83

19 Chapter 1: Introduction to CCRM Hardware and Software Requirements The instructions in this document assume that products are installed in the default location; if this is not the case, you will need to make the appropriate modifications to file paths mentioned in this document. This section includes: Supported Versions 19 Hardware and Software Requirements 20 Supported Versions Product Version Instructions Universal CMDB or later 9.05 or later For installation instructions, see the HP Universal CMDB Deployment Guide. Service Manager 9.30 or later For installation instructions, see the HP Service Manager 9.30 Interactive Installation Guide. Release Control 9.13 or later For installation instructions, see the HP Release Control 9.10 Deployment Guide. Operations Orchestration Project and Portfolio Management Universal CMDB Configuration Manager 9.00 or later For installation instructions, see the Installing or Upgrading HP Operations Orchestration Windows, Linux, and Solaris Operating Systems Guide or later For installation instructions, see the HP Project and Portfolio Management Center 9.10 Installation and Administration Guide or later For installation instructions, see the HP Universal CMDB Deployment Guide with SP1 or later For installation instructions, see the HP Universal CMDB Configuration Manager Deployment Guide. Page 19 of 83

20 Chapter 1: Introduction to CCRM Hardware and Software Requirements This section includes: HP Universal CMDB Requirements 21 HP Service Manager Requirements 22 HP Release Control Requirements 24 HP Operations Orchestration Requirements 25 HP Project and Portfolio Management Requirements 27 HP Universal CMDB Configuration Manager Requirements 31 Page 20 of 83

21 Chapter 1: Introduction to CCRM HP Universal CMDB Requirements Recommendations Operating system For 64-bit Windows systems, one of the following: Windows 2003 Enterprise SP2 and R2 SP2 Windows 2008 Enterprise SP2 and R2 (recommended) Red hat Linux 5 Enterprise/Advanced To fulfill the CPU requirements, one of the following: Intel Dual Core Xeon Processor 2.4 GHz or higher AMD Opteron Dual Core Processor 2.4 GHz or higher The following number of CPU Cores, depending on your deployment configuration: Small deployment: 1 CPU Standard deployment: 4 CPU Enterprise deployment: 8 CPUs Note: As HP Universal CMDB performance is dependent upon processor speed, to ensure proper HP Universal CMDB performance, it is recommended that you use the fastest possible processor speed. Memory: Windows One of the following: Small deployment: 4 GB RAM Standard deployment: 8 GB RAM Enterprise deployment: 16 GB RAM Virtual memory/memory swap file: Windows One of the following: Small deployment: 6 GB (Supported) Standard deployment: 12 GB Enterprise deployment: 24 GB Note: The virtual memory for Windows should be at least 1.5 times the physical memory size. Free hard disk space Minimum 30 GB (for logs, memory dumps, and so on) Display: Windows Color palette setting of at least 256 colors (recommended: 32,000 colors Page 21 of 83

22 Chapter 1: Introduction to CCRM HP Service Manager Requirements Recommendations Operating System For a Windows system, one of the following: Windows Vista SP1 or higher (recommended) or Windows XP Professional SP2 or higher Current Windows updates for your operating system 1 GB RAM minimum, based on the expected user load Local administrator account to install on the Windows server Unix Client Tier Windows Client Compatible Windows OS Local Administrator account 100Mb network connection to HP Service Manager (SOAP over HTTP or HTTPS) Web Clients (optional) Compatible Browser Enable Cookies Enable JavaScript Enable pop-ups 100Mb network connection to HP Service Manager over a Web browser (HTTP or HTTPS) Web Applications that can connect to or communicate with HP Service Manager via Web Services API Page 22 of 83

23 Chapter 1: Introduction to CCRM Server Tier HP Service Manager Server Local Administrator account Single HP Service Manager Instance Free communications port Default: Manages connections between clients and the Database tier Help Server Can reside on the same server as the Web Server using same host and a separate communications port OR compatible Web Server and free communications port HTML help as part of Windows and Web clients or as a standalone HTML page Web Server Compatible Web Server Free communications port Default: 80 HTTP or HTTPS content to Web clients Web Application Server Compatible Web Application Server Configure web.xml for connection properties Compatible JDK 100+Mb network connection to Web Server (SOAP) Offers Java applications and content for Web clients Database Tier One or more supported RDBMS on a separate server (RDBMS is a relational database management system for storing HP Service Manager applications and data.) 1 Gb network connections HP Service Manager Server Web Tier (optional) Web application server on separate server Web server on separate server Service Manager webtier-9.30.war file deployed Page 23 of 83

24 Chapter 1: Introduction to CCRM HP Release Control Requirements Recommendations CPU: Intel Pentium 4 RAM: 2 GB minimum Free Disk Space: 5 GB minimum Machine VMware Physical Operating System Windows 2003 Server Enterprise Edition SP2 Windows Server 2008 Database Microsoft SQL Sever 2005 SP2; 2005 Compatibility Mode 80; (Enterprise Editions for all) Oracle , 10.2.x, 11.1.x HP Universal CMDB HP Universal CMDB version or later or 9.05 or later (typical CMDB installation) Browser Microsoft Internet Explorer 6.0, 7.0, 8.0. Mozilla Firefox 3.x Flash Player Browser Plug-in Flash Player 9 or above Screen Resolution Minimum 1024x768 Recommended 1280x1024 Color Quality Minimum of 16 bit Note: If you are logging in to the HP Release Control server through a remote connection, ensure that the Remote Desktop color display setting is set to a minimum of 16 bit. Page 24 of 83

25 Chapter 1: Introduction to CCRM HP Operations Orchestration Requirements Recommendations For 64-bit Windows systems, OO supports the AMD64 and Intel64 servers. CPU: 3 Gigahertz (GHz) for single-processor systems or 2 GHz forvmulti-processor systems Memory (RAM): 3 Gigabyte (GB) Hard-drive space Database server: As described in your database system requirements HP OO Central server: 4 GB (This includes room for the flows and operations that are included in the installation and for their rolling backups.) When the database and Central are installed on the same machine, sum the requirements for the database and the Central servers. Add 100KB for each flow that you have created and its rolling backups. Add 10.2MB if you install HP OO Load Balancer. A Central server that is installed on a Windows operating system can now use an Oracle database. If the Oracle database is resides on an Oracle RAC, incorporate the Guide to Installing HP OO with RAC (InstallingHPOO_RACGuide.pdf) into your HP OO installation planning and procedures. Operating System One of the following Microsoft Windows 2003 Server (Standard, Enterprise, or Datacenter edition) Service Pack (SP) 2, 32-bit or 64-bit, with the December 2008 cumulative time zone update for Microsoft Windows operating systems applied. For information on applying the time zone update, see support.microsoft.com, Knowledge Base article Windows Server 2008 R2, Server (Standard, Enterprise, or Datacenter edition) SP 2, 32-bit or 64-bit Runtime environments Microsoft.NET Framework 2.0 Service Pack 1 (SP 1) and either 3.0 or 3.5 SP 1, with ASP.NET enabled for either Caution: If you have.net Framework 3.0 or 3.5 SP 1 installed, you must also install.net Framework 2.0 SP 1, side by side with version 3.0 or 3.5 SP 1. Page 25 of 83

26 Chapter 1: Introduction to CCRM Database management system One of the following: Microsoft SQL Server 2000 Service Pack 3a or later, SQL Server 2005 SP 3, or SQL Server 2008 SP 1 Oracle (one of the following): 10g Standard R2 10g Enterprise R2 11g Standard R2 11g Enterprise R2 11g RAC R2 Sun Microsystems MySQL or Web browsers One of the following: Microsoft Internet Explorer 6.x, 7.x, or 8.x FireFox 1.5, 2.x, or 3.x Scriptlet language support If you run a flow that contains a Perl scriptlet operation, ActivePerl is required. When installing ActivePerl, select the option to add its path to the PATH environmental variable. Flash animation support Adobe Flash Player version 10.0 Note: For additional details, as well as the most up-to-date lists of supported platforms and products, see the System Requirements and Compatibility Matrix. Page 26 of 83

27 Chapter 1: Introduction to CCRM HP Project and Portfolio Management Requirements This table is defined for vendors of Microsoft and Windows. Recommendations Server Environments and Optional Configurations All Deployment Configurations Operating system For Microsoft, one of the following: Windows Server 2003: Standard/Enterprise Edition SP2 (32-Bit/64-Bit) Enterprise Edition R2 SP2 (32-Bit/64-Bit) Windows Server 2008: Standard/Enterprise Edition SP1 (32-Bit/64-Bit) Standard/Enterprise Edition SP2 (32-Bit/64-Bit) Oracle database For all vendors, one of the following: (RAC and Non-RAC) (RAC and Non-RAC) JDK For Microsoft and Sun: JDK 1.6.0_07 (32-bit only) For HP, one of the following: JDK 1.6.0_02 on HP-UX 11i v3 (Itanium) (32-bit only) JDK 1.6.0_03 on HP-UX 11i v2 (PA-RISC) (32-bit only) Additional requirements For Microsoft, one of the following: Microsoft Windows Services for UNIX 3.0 or 3.5 Terminal emulator (VT100, VT220, or dumb mode) SQL*Net SQL*Plus or above Page 27 of 83

28 Chapter 1: Introduction to CCRM Optional Configurations Document management system For all vendors: Documentum DFC 6.5 SP2 Virtualization For Microsoft, one of the following: VMware ESX Server 3.5 VMware ESX Server 4.0 (vsphere) Web Server For Microsoft, one of the following: Microsoft IIS 6.0 (32-Bit/64-Bit on Windows Server 2003) Microsoft IIS 7.0 (32-Bit only on Windows Server 2008) Microsoft IIS 7.5 (64-Bit only on Windows Server 2008 R2) Apache HTTP 2.0 (32-Bit only on Windows Server 2003; 32-Bit only on 64-Bit Windows Server 2008) Apache HTTP 2.2 (32-Bit only on Windows Server 2003; 32-Bit only on 64-Bit Windows Server 2008) Telnet server For all vendors: Microsoft Telnet server Single sign-on and authentication For Microsoft, one of the following: NTLM version 2 (Windows only) Any LDAP v3.0-compliant Server SiteMinder 6.x Oracle E-Business Suite For Microsoft, one of the following: Application Object Library: FND.E Applications DBA: AD.F Common Modules: AK.D Financials Suite: Family Pack A Page 28 of 83

29 Chapter 1: Introduction to CCRM Oracle Technology For all vendors: Versions of Oracle tools that support Oracle database 8, 8i, 9i, or 10g SAP For Microsoft: Basis 4.6B/4.6C SAP R/3 4.6B/4.6C Client Environments and Optional Software Operating System For Microsoft Windows XP: Windows XP Professional SP2 (64-bit) Windows XP SP3 For Microsoft Vista: Business/Enterprise Edition SP2 (32-Bit/64-Bit) Microsoft Windows 7: Enterprise Edition (32-Bit/64-Bit) Browsers Microsoft Internet Explorer 7.0 Microsoft Internet Explorer 8.0 Mozilla Firefox 3.5 Mozilla Firefox 3.6 Microsoft Excel Microsoft Office Excel 2003 SP3 Microsoft Office Excel 2007 SP1 Page 29 of 83

30 Chapter 1: Introduction to CCRM Java Plug-in Java Plug-In 1.6Mobile Operating System Mobile Operating System Windows Mobile 6.1 Blackberry OS Symbian OS 9.3 Microsoft Project Project Standard 2003 SP3 Project Professional 2003 SP3 Project Standard 2007 SP2 Project Professional 2007 SP2 Visual Studio Tools for Office (VSTO) Version 2005 SE for Microsoft Project 2003 Version 3.0 for Microsoft Project 2007 Microsoft.NET Framework Microsoft.NET Framework, version 3.5 or later Acrobat Reader Version 5.0 (or later) Note: For additional details, as well as the most up-to-date lists of supported platforms and products, see the System Requirements and Compatibility Matrix. Page 30 of 83

31 Chapter 1: Introduction to CCRM HP Universal CMDB Configuration Manager Requirements Recommendations Server System Requirements CPU: Minimum 4 Core Memory (RAM): Minimum of 4 GB Free Disk Space: Minimum of 4 GB Platform: x64 Operating System Windows (64-bit) Windows Server 2003 EE SP2 Windows Server EE SP2 Windows Server 2008 EE R2 Windows Server 2008 EE R2 SP1 Linux (64-bit) Red Hat Enterprise Linux 6.1 Page 31 of 83

32 Chapter 1: Introduction to CCRM Database Microsoft Microsoft SQL Server 2005 SP4 Microsoft SQL Server 2008 SP2 EE Microsoft SQL Server 2008 R2 Microsoft SQL Server 2008 R2 SP1 EE Oracle Oracle EE Oracle EE Oracle EE Oracle EE Oracle 11.2 RAC EE Web Server Microsoft IIS 7 Apache 2 HP Universal CMDB HP Universal CMDB version or later or 9.05 or later (typical CMDB installation) Minimum of 3 GB disk space Minimum of 3 GB of RAM For a full list of system requirements, refer to the HP Universal CMDB Deployment Guide. Note: When the HP Universal CMDB server is deployed in combination with Configuration Manager, the Enterprise Edition of Oracle and the Oracle Partitioning option are required. If you previously deployed the HP Universal CMDB server with the Standard Edition of Oracle, and you intend to add Configuration Manager to your installation, you must first convert your Standard Edition database to an Enterprise Edition database with the Partitioning option enabled. LDAP (optional) Active Directory SunONE 6.x Page 32 of 83

33 Chapter 1: Introduction to CCRM Minimum Recommended Database Schema Size (optional) 2 GB Client Requirements Operating System Windows XP x86 (32-bit)Windows Vista x86 (32-bit and 64-bit) Windows 7 x86 (32-bit and 64-bit) Browser Microsoft Internet Explorer 7.0, 8.0, 9.0 Mozilla Firefox 3.x and later Google Chrome 15.0 Flash Player Browser Plugin Flash Player 9.x, 10.x, or 11 Note: Download Flash Player from: Screen Resolution Minimum 1024x768 Recommended 1280x1024 Color Quality Minimum of 16 bit HP Operations Orchestration (optional) 9.0 HP Service Manager (optional) 9.20 or 9.30 Page 33 of 83

34 Chapter 1: Introduction to CCRM CCRM Project Planning HP Change Configuration and Release Management The various tasks that must be done in order to use the CCRM solution appear in the following diagram: Page 34 of 83

35 Chapter 1: Introduction to CCRM HP Operations Orchestration The various tasks that must be done in order to use the CCRM Automated Extension Solution appear in the following diagram: Page 35 of 83

36 Chapter 1: Introduction to CCRM HP Project and Portfolio Management The various tasks that must be done in order to use the CCRM Extension Solution appear in the following diagram: Page 36 of 83

37 Chapter 1: Introduction to CCRM HP Universal CMDB Configuration Manager The various tasks that must be done in order to use the CCRM Extension Solution appear in the following diagram: Page 37 of 83

38 Chapter 1: Introduction to CCRM HP Universal CMDB Overview HP Universal CMDB (UCMDB) consists of a rich business-service-oriented data model with builtin discovery of configuration items (CIs) and configuration item dependencies, visualization and mapping of business services, and tracking of configuration changes. HP Universal CMDB enables you to manage all the CIs contained in a managed world. A managed world refers to any self-contained environment that can be described using a topology model (defined with HP s Topology Query Language (TQL)). For example, the IT infrastructure of a large business represents a managed world, where the topology comprises multiple layers such as networks, protocols, databases, operating systems, and so on. You manage views to view the information in exactly the format you require. Additionally, the information contained in the results of each TQL is updated automatically with the latest data entering the configuration management database (CMDB). As a result, once a TQL and View have been defined, they continue to provide up-to-date information about the current state of your managed world. Views are displayed in multi-level maps that enable you to identify key CIs, as required. You can also create reports (in HTML, Excel or table format) about information collected by the system. HP Universal CMDB addresses the following operational and functional needs: IT resources and application alignment. Automatic discovery of IT resources and their interdependencies from a business service perspective. Problem resolution. Understanding the causal relationships between CIs to locate and address the root cause of infrastructure problems and reduce troubleshooting time. Business impact analysis. Evaluating the impact of infrastructure events on business services to assess their implications and prioritize the responses to them. Asset and change management control. Automatic detection of infrastructure changes, to enable automatic updating of all the relevant sub-systems. Customized state management (performance, change). Ability to define a CI management state. Performance management and capacity planning. Architecture and infrastructure planning. Federation and reconciliation data. Retrieved from existing repositories and other CMDBs. HP Service Manager Overview HP Service Manager stores the managed or expected state of CIs and CI relationships as attribute values in a CI record. To be part of the integration, a CI attribute in your UCMDB system must map to a managed field in the Service Manager CI record. You can add, remove, or update the managed fields that are part of the integration by tailoring the Service Manager Web services that manage the integration. Service Manager runs according to a set of rules that define what actions you want the system to take whenever a CI s actual state does not match the expected state as defined in the CI record. Page 38 of 83

39 Chapter 1: Introduction to CCRM You define these rules from the Discovery Event Manager (DEM) in Service Manager where you can do the following: Automatically update a CI record to match the attribute values listed in the actual state. (This is the default behavior.) Automatically create a change record to review the differences between the actual state and the managed state. Automatically create an incident record to review the differences between the actual state and the managed state. HP Release Control Overview HP Release Control (RC) analyzes each change request in the system and provides real-time information and alerts during implementation. In addition, HP Release Control enables collaboration, feedback, and review throughout the release life cycle. HP Operations Orchestration Overview HP Operations Orchestration (OO) is a system for creating and using actions in structured sequences (called Ops flows or flows) that maintain, troubleshoot, repair, and provision your Information Technology (IT) resources by: Checking the health of, diagnosing, and repairing networks, servers, services, software applications, or individual workstations. Checking client, server, and virtual machines for needed software and updates and, if needed, performing the needed installations, updates, or distributions. Performing repetitive tasks such as checking status on internal or external Web site pages. The two main components of HP OO are Central and Studio. HP OO Central is a Web-based interface in which users can: Run flows Administer the system Extract and analyze data resulting from the flow runs HP OO Studio is a standalone authoring program in which flow authors can: Create, modify, and test flows, including flows that run automatically, as scheduled. Create new operations. You can create operations within Studio and run them within Central. You can also create operations that execute outside Central, in a remote action service (RAS). You do so in a development environment that is appropriate to the task, then associate the code that you have created with an operation that you create in Studio. Specify which levels of users are allowed to run various parts of flows. Page 39 of 83

40 Chapter 1: Introduction to CCRM HP Project and Portfolio Management Overview HP Project and Portfolio Management (PPM) is viewed via the HP Project and Portfolio Management Center (PPM Center) using a standard user interface that appears as a collection of specialized Web pages. These pages open in a Web browser and offer a customized view into the PPM Center. The PPM Center has the following components: PPM Dashboard: The PPM Dashboard provides the core of the standard user interface. By using the PPM Dashboard, you can obtain accurate, up-to-the-minute status on your projects and deliverables. With the PPM Dashboard, project teams always know their current status. Managers gain real-time insight into progress and problems in the projects they manage. Executives can view all initiatives from an IT value perspective at a high level, which helps to ensure alignment with the company s overall strategic direction. Navigation path: Above the PPM Dashboard is the navigation path. The navigation path lists the pages opened during the current PPM Dashboard session. Users can access previously visited pages by selecting entries on the navigation path. Menu bar: The menu bar presents a hierarchical organization of menus, submenus, and menu items. Menus and submenus organize the menu items. Menu items open task-oriented pages, such as reports and searches. Some menu items, such as Open > Administration > Program Processes > Manage Issue Process, open windows in the PPM Workbench. HP Universal CMDB Configuration Manager Overview HP UCMDB Configuration Manager (UCMDB-CM) helps IT establish configuration standards and policies that improve the resiliency of the environment and the quality of data in the UCMDB for consuming IT processes. UCMDB-CM provides an extension to the CCRM solution which enables users to manage change by configuration standards, validate planned changes, and authorize or rollback unplanned changes. HP Universal CMDB Configuration Manager is a joint release of several components: HP Universal CMDB foundation HP Universal CMDB foundation (UCMDB foundation) is a configuration management database (CMDB) for enterprise IT organizations to document, store, and manage business service definitions and associated infrastructure relationships. UCMDB foundation implements a data model, data flow management, and data modeling capabilities, and also provides impact analysis, change tracking, and reporting capabilities in order to transform CMDB data into comprehensible, actionable information that helps answer critical questions and solve business problems. HP Universal CMDB Configuration Manager HP Universal CMDB Configuration Manager (CM) introduces new policy based topology and inventory configuration governance. Created specifically for configuration managers and configuration owners, it allows these users to perform though analysis in addition to the CI data Page 40 of 83

41 Chapter 1: Introduction to CCRM and topology content available in or through UCMDB. Configuration Manager provides configuration managers and owners the required tools for easily setting up both topology and inventory configuration policies, as well as automatically determining their level of compliance to organizational standards. Configuration Manager is deployed as an additional Tomcat-based server. It communicates with the UCMDB server using the extensive UCMDB SDK. HP Discovery and Dependency Mapping Advanced Edition HP Discovery and Dependency Mapping Advanced Edition (DDMA) software, with rich and constantly updated content, is UCMDB's preferred method for acquiring and maintaining the IT. Page 41 of 83

42 Chapter 2 HP Universal CMDB HP Service Manager Integration Configuration This chapter includes: Overview 42 Set Up UCMDB for Integration with SM 42 Set Up SM for Integration with UCMDB 44 Verify UCMDB SM Integration, Data Push Jobs 46 Verify UCMDB SM Integration, Population Jobs 46 Overview This section describes the necessary steps to configure and verify the integration between Universal CMDB (UCMDB) and Service Manager (SM). Typically, UCMDB uses one or more discovery mechanisms (feeders) to automatically detect CI attribute values. The UCMDB to Service Manager integration uses only a subset of the CI attributes available in a UCMDB system. Set Up UCMDB for Integration with SM This task lists the steps necessary to configure HP Universal CMDB in order to perform integration with HP Service Manager. This task includes the following steps: Prerequisites 42 Create a New Integration Point 43 Prerequisites See "Hardware and Software Requirements" on page 20. Log on to your UCMDB system as an administrator. Verify that all UCMDB services are running. Caution: Run discovery on your UCMDB server. The Service Manager server must be in the range of discovery. Page 42 of 83

43 Chapter 2: HP Universal CMDB HP Service Manager Integration Configuration Create a New Integration Point 1. Log on to UCMDB as an administrator. 2. Click Data Flow Management > Integration Studio. 3. In the Integration Point pane, click New Integration Point. The New Integration Point dialog box opens. Enter the following information: Name Recommended Value Description Adapter <user defined> Select the appropriate adapter for the version of Service Manager that you are using. Integration Name Is Integration Activated SM Integration selected The name you give to the integration point. Select this check box to create an active integration point. 4. The Adapter Properties fields appear. Enter the following information: Name Recommended Value Description Credentials <user defined> If Service Manager credentials appear in the Credentials column, select them. If no Service Manager credentials appear, select Generic Protocol and click the Add new connection details for selected protocol type button. Enter the following information: Description. Enter Service Manager. User Name. Enter the Service Manager user name. The default value is falcon. User Password. Enter and confirm a password. Hostname/IP <user defined> The name of the Service Manager server. Port <user defined> The port through which you access Service Manager. Probe Name <user defined> Select the name of the Data Flow Probe used to run population jobs. Page 43 of 83

44 Chapter 2: HP Universal CMDB HP Service Manager Integration Configuration 5. Click Test Connection. 6. After the connection's success message appears, click OK. 7. Log on to the UCMDB JMX console. Note: Use application hostname or ip>:<port>/jmx-console/ to launch the UCMDB JMX console. User name (default): sysadmin Password (default): sysadmin 8. From the UCMDB section, select UCMDB:service=Multiple CMDB Instances Services. 9. Click Invoke: setasglobalidgenerator and verify it succeeded. getglobalidgeneratorscopes and verify it succeeded. Set Up SM for Integration with UCMDB This task lists the steps necessary to configure HP Service Manager, in order to perform the integration with HP Universal CMDB. This task includes the following steps: Prerequisites 44 Add the UCMDB Connection Information to the System Information Record 44 Load UCMDB Federation UNL File to SM 45 Configure SM Discovery Option 45 Run the Replication Jobs 45 Prerequisites See "Hardware and Software Requirements" on page 20. Log on to your UCMDB system as an administrator. Verify that all UCMDB services are running. Add the UCMDB Connection Information to the System Information Record 1. Log on to your Service Manager system as an administrator. 2. Click System Administration > Base System Configuration > Miscellaneous > System Information Record. 3. Click the Active Integrations tab. Page 44 of 83

45 Chapter 2: HP Universal CMDB HP Service Manager Integration Configuration 4. Click the HP Universal CMDB option. The UCMDB Web service URL field appears on the form. 5. In the UCMDB Web service URL field, enter the URL to the HP Universal CMDB Web service API. The URL has the following format: server name>:<8080>/axis2/services/ucmdbsmservice 6. In the UserId dialog box, enter your UCMDB user name and password and click Save. Load UCMDB Federation UNL File to SM Note: It is not necessary to load the UNL file if you are using the Service Manager 9.xx adapter. 1. Copy the UNL file from the UCMDB server under %UCMDB_ HOME%\runtime\fcmdb\CodeBase\ServiceManagerAdapter7-1\ ucmdbintegration7_ 1x.unl to your desktop. 2. Log on to the Service Manager user interface. 3. In the text box, enter DB and press ENTER. 4. Right-click anywhere and select Import/Load. 5. Select the UNL file you have copied, and click Load FG. Configure SM Discovery Option 1. Log on to the Service Manager user interface. 2. In the SM menu, navigate to Tailoring>Web Services>Discovered Event Manager Rules. 3. In the ID text field, enter ucmdb and click the Search button. 4. Configure the following for each CI type: a. Action if matching record does not exist = Add the record. b. Action if record exists, but unexpected data is discovered = Log results and update the record. c. Action if record is to be deleted = Delete the record. Run the Replication Jobs 1. Log on to UCMDB. 2. Click Data Flow Management > Integration Studio. 3. In the Integration Point pane, click the correct integration. 4. Click the Data Push tab. The Job Definition pane appears. 5. Select your job and click the Runs the Selected Job button to run the full replication job. Page 45 of 83

46 Chapter 2: HP Universal CMDB HP Service Manager Integration Configuration 6. When the Confirm synchronizing window appears, click Yes. 7. Click the Refresh button and wait until the Succeeded message appears in the Status tab. The updated synchronization status appears. Verify UCMDB SM Integration, Data Push Jobs Note: To verify that Data Push is working, find a CI in UCMDB that does not appear in SM. 1. Log on to your Service Manager server. 2. Click Configuration Management > Resources > Search CIs. 3. Click Search and verify that all the CIs from UCMDB are listed in Service Manager. 4. Double-click one CI that replicated from UCMDB. 5. Expand the Actual State section and verify that data is displayed. 6. Click View in UCMDB, and verify that UCMDB opens and you can view the CI. Verify UCMDB SM Integration, Population Jobs Note: Population Job retrieves CI data from Service Manager. 1. Create a new CI in SM. 2. Log on to UCMDB. 3. Click Data Flow Management > Integration Studio. 4. In the Integration Point pane, click the correct integration. 5. Click the Population tab. 6. Select the SM Configuration Items Population job and click the Runs the selected job button to run the population job. 7. When the Confirm synchronizing window appears, click Yes. 8. Click the Refresh button and wait until the Succeeded message appears in the Status tab. The updated synchronization status appears. 9. The same action should be made to the SM Relations Population job. 10. Log on to UCMDB and validate that the CI that was created in SM is validated in UCMDB. Page 46 of 83

47 Chapter 3 HP Universal CMDB HP Release Control Integration Configuration This chapter includes: Overview 47 Set Up UCMDB for Integration with RC 47 Set Up RC for Integration with UCMDB 48 Overview Release Control (RC) reviews changes to CIs, and analyzes the impact that these changes will have on the CIs and their relationships in Universal CMDB (UCMDB) and Service Manager (SM). Set Up UCMDB for Integration with RC This task lists the steps necessary to configure HP Universal CMDB in order to perform the integration with HP Release Control. This task includes the following steps: Prerequisites 47 Deploy the RC Integration Package 47 Prerequisites See "Hardware and Software Requirements" on page 20. Log on to your UCMDB system as an administrator. Verify that all UCMDB services are running. Deploy the RC Integration Package 1. Copy the rc_package.zip file from c:\hp\rc910\utilities\patchupgrade\temphome\ucmdb\ucmdb-90\extensions on the RC server to c:\hp\ucmdb\ucmdbserver\content\basic_packages on the UCMDB server. 2. Log on to UCMDB user interface from UCMDB server. 3. Click Administration > Package Manager. A list of installed packages appears in UCMDB. 4. Click the Deploy Packages to Server (from local disk) Page 47 of 83

48 Chapter 3: HP Universal CMDB HP Release Control Integration Configuration button. The Deploy Packages to Server dialog box opens. 5. Click the Add button and navigate to c:\hp\ucmdb\ucmdbserver\content\basic_ packages. 6. Click the rc_package.zip package and click Open, then click Deploy. 7. When the installation is complete, a confirmation message appears. Click OK. Set Up RC for Integration with UCMDB 1. In the RC user interface, click Module > Administrator > Configuration > Integrations > HP Universal CMDB. The HP Universal CMDB pane appears on the right. 2. In the HP Universal CMDB version box, click the appropriate version. 3. Click Integrations > HP Universal CMDB > Available Connections. 4. Click your HP Universal CMDB server. 5. Enter a valid CMDB server name, port, user name, and password. 6. Click the Save button. 7. In the Save As Draft dialog box, enter the adapter's draft name. 8. Click Save. 9. Click the Activate button. Page 48 of 83

49 Chapter 4 HP Service Manager HP Release Control Integration Configuration This chapter includes: Overview 49 Set Up SM Integration with RC 49 Set Up RC for Integration with SM 50 Verify SM RC Integration 52 Overview This chapter describes how to set up the Service Manager (SM) Release Control (RC) integration with a common Universal CMDB (UCMDB) to: synchronize change data from Service Manager to Release Control update a Service Manager change record from within Release Control launch the Release Control Change Calendar and Change Assessment from within Service Manager Set Up SM Integration with RC This task lists the steps necessary to configure HP Service Manager in order to perform the integration with HP Release Control. This task includes the following steps: Prerequisites 49 Add RC Integration Instance 50 Prerequisites See "Hardware and Software Requirements" on page 20. Make sure you have done the following (as part of the installation): generated a database schema populated the Release Control database Page 49 of 83

50 Chapter 4: HP Service Manager HP Release Control Integration Configuration Add RC Integration Instance 1. In Service Manager's System Navigator, click Tailoring > Integration Manager. 2. Click the Integration Instance Manager tab. 3. Click Add and select SMtoRC. 4. In the Integration Template Selection pane, click Next. 5. In the Integration Instance Information pane, select Run at system startup and click Next. 6. In the Integration Instance Parameters pane, click the General Parameters tab and enter the following information: Name rc.server.url Recommended Value defined>:8080/ ccm Description Fully qualified domain name server address of RC rc.adapter.name <user defined> Adapter name created in RC (without - adapter extension) rc.username <user defined> RC user name rcstandalone true or false Specified run mode of RC. If RC is connected to UCMDB, select false. If RC is not connected to UCMDB, select true. 7. Click the Secure Parameters tab. In the Value field, enter your RC password and click Next. 8. In the Integration Instance fields, click Next. 9. In the Integration Instance Mapping table, click Finish. 10. In the Integration Instance Manager pane, click SMtoRC. 11. Select the Enable check box to enable the integration. Set Up RC for Integration with SM Note: Verify Service Manager is up and running before continuing with this section. 1. Open a remote session with RC. 2. Click Start > Run > cmd. 3. Run the command: C:\hp\RC910\bin\SdiConfigurer.bat. The SdiConfigurer.bat batch file asks questions about your system. Answer the questions as follows: Select service desk type [ServiceCenter/Service Manager service desks]. Select (1) Service Center/Service Manager service desks. Page 50 of 83

51 Chapter 4: HP Service Manager HP Release Control Integration Configuration Enter adapter name (notice that the name has to be unique). Enter RC-SM Adapter. Select Service Manager/Center version [9.30 and above]. Select (6) 9.30 and above. Enter Service Manager user name []. Enter your user name. Note: This must be a user account that has access to Service Manager Web services. Enter password []. Enter your Service Manager user s password. Enter Service Manager timezone [US/Pacific]. Note: The time zone for Release Control and Service Manager must be the same. If you are using the default time zone, press ENTER. The default time zone is US/Pacific. If you are not using the default time zone, then the time zone entered here must synchronize with the time zone used in your Service Manager adapter settings. Enter Service Manager host name []. Enter your SM host name in fully qualified domain name (FQDN) format. Is https required in order to access wsdl? [n] Press ENTER for default. Enter Service Manager port [13080]. Press ENTER for default. Insert the url suffix for the wsdl file [sc62server/pws/]. Press ENTER for default. The following confirmation message appears in the C:\hp\RC910\bin\result folder: The procedure is complete. The results are located in the result folder. 4. In the RC user interface, click Module > Administrator > Configuration > Integrations > Service Desk Adapters. 5. Click the Import Configuration Set button. 6. In the Import Configuration Set window, click Browse and open the <adapter_name>.zip file. 7. Enter the name of the draft (as free text) and click Import. 8. Click the Save button. Page 51 of 83

52 Chapter 4: HP Service Manager HP Release Control Integration Configuration 9. Click the Activate button to activate the adapter. 10. Log on to RC as an administrator. 11. Click Module > Administrator > Configuration > Server. 12. Change the server name and server address to the server's FQDN. 13. Click Module > Administrator > Configuration > Security > HP LightweightSSO (LWSSO). 14. Correct the domain, initialization string, and protected domains. 15. Create an RC user which has the same account and password as the one in Service Manager. Verify SM RC Integration 1. In the Service Manager user interface (SM UI), click Change Management > Changes > Open New Change. 2. Enter all necessary information in the appropriate fields and click the Save button. 3. Browse to your Release Control (RC) server. After 30 seconds, your change request appears in the calendar. Page 52 of 83

53 Chapter 5 Security Settings This chapter includes: Configure LWSSO in UCMDB 53 Configure LWSSO in RC 53 Configure LWSSO for SM 54 Verification Procedure with Security Enabled 56 Configure LWSSO in UCMDB 1. In the Universal CMDB (UCMDB) user interface, click Administrator > Infrastructure Settings in the Configuration tab, and click Security. 2. In the list, scroll down and fill in the following fields: Parameter LW-SSO Domain UI LW-SSO enabling state LW-SSO init string LW-SSO TRUSTED DNS domains Description Network domain name (for example, HP.com) Option to enable or disable feature Initialization string Network domain name (for example, HP.com) 3. Click the Save button. 4. Restart the UCMDB. Configure LWSSO in RC 1. In RC user interface, click Module > Administrator > Configuration > Security. 2. Click HP Lightweight SSO (LWSSO) and fill in the relevant details. Parameter Domain Initialization String Protected Domain Description Network domain name (for example, HP.com) Encryption key (minimum of six characters) Network domain name (for example, HP.com) Page 53 of 83

54 Chapter 5: Security Settings 3. Click the Save button. 4. Click the Activate button to activate the adapter. 5. Restart the RC service after any change. 6. Create a RC user which has the same account and password as the one in Service Manager. Configure LWSSO for SM Configure LWSSO in the SM Server 54 Configure LWSSO in SM Web Tier 55 Configure LWSSO in the SM Server 1. Navigate to the <Service Manager Server installation path>/run folder, and open lwssofmconf.xml in a text editor. 2. Confirm that the enablelwssoframework attribute is set to true (default). 3. Set the domain name of your Service Manager Server host. 4. Set the initstring value. This value MUST be the same as the LWSSO setting of the other HP Software product you want to integrate with Service Manager. <?xml version="1.0" encoding="utf-8"?> - <lwsso-config xmlns=" idmenablmentfw/lwsso/2.0"> <enablelwsso enablelwssoframework="true enablecookiecreation="true" cookiecreationtype="lwsso" /> - <web-service> - <inbound> - <resturls> <url>.*7/ws.*</url> <url>.*sc62server/ws.*</url> <url>.*/ui.*</url> </resturls> - <service service-type="rest"> - <in-lwsso> - <lwssovalidation> <domain>devlab.ad</domain> <crypto ciphertype= "symmetricblockcipher"enginename="aes" paddingmodename="cbc" keysize="256" encodingmode="base64url" initstring="ccrmsolution" /> </lwssovalidation> </in-lwsso> Page 54 of 83

55 Chapter 5: Security Settings </service> </inbound> <outbound /> </web-service> </lwsso-config> 5. Save and close lwssofmconf.xml. Configure LWSSO in SM Web Tier 1. Deploy the Service Manager Web tier on a Web application server (for example, Tomcat), and modify the Service Manager server name and port in web.xml, if necessary. 2. Modify <tomcat_root>\conf\server.xml by adding tomcatauthentication="false" to the following node: <Connector port="8009" enablelookups="false" tomcatauthentication="false" redirectport="8443" debug="0" protocol="ajp/1.3" 3. Modify <Service Manager Web tier>\web-inf\web.xml. a. Change the value of the context parameter iscustomauthenticationused to false. b. Search for the <filter-name>lwsso</filter-name> string, and remove the comment tags (<!-- and -->) enclosing the filter element to enable LWSSO authentication. Note: The search results will return two strings. Uncomment both of them. c. Search for the <param-name>querysecurity</param-name> element, and change its value to false. d. If not already done so, modify the serverhost parameter to SM server FQDN name. e. Search for the <param-name>securelogin</param-name> element, and change its value to false. f. Search for the <param-name>ssl</param-name> element, and change its value to false. 4. In <Service Manager Web tier>\web-inf\classes\lwssofmconf.xml, modify the following parameters in the webui node. Domain: Domain name of the server where you deploy your Service Manager Web tier. initstring: Password used to connect HP products. Make sure this is the same value as that used to connect to the other HP products (such as Operations Orchestration) that you want to connect via LWSSO. enablelwssoframework="true" Page 55 of 83

56 Chapter 5: Security Settings <protecteddomain>: o Replace the domain value with the domain name portion of your Service Manager Web tier server. For example, if your Web tier's fully qualified domain name is mywebtier.domain.hp.com, then the domain portion is domain.hp.com. The new value should appear as in the following example: <protecteddomains> <url>domain.hp.com</url> </protecteddomains> Add any additional domain URLs as needed for your network. You must add a separate <url> element for each domain you want to support with LWSSO. When working with SM version 9.31 or later, search for the phrase <lwssocreationref usehttponly="true" securehttpcookie="true"> and set securehttpcookie="false". 5. Modify <Service Manager Web tier>\web-inf\classes\application-context.xml. Add lwssofilter to filterchainproxy: /**=httpsessioncontextintegrationfilter, lwssofilter,anonymousprocessingfilter Uncomment bean lwssofilter for HP Lightweight Single Sign-on: <bean id="lwssofilter" class="com.hp.ov.sm.client. webtier.lwsso.lwssopreauthenticationfilter"> 6. Restart Tomcat for the configuration to take effect. Verification Procedure with Security Enabled To verify that your solution is working with security enabled: 1. Log on to Service Manager and launch the RC Change Calendar. Bypass the RC log-in prompt. 2. Update a Service Manager change from within RC. Page 56 of 83

57 Automation Extension Page 57 of 83

58 Chapter 6 HP Service Manager HP Operations Orchestration Integration Configuration This chapter includes: Overview 58 Set Up SM for Integration with OO 58 Verify SM OO Integration with Security Enabled 66 Overview This section describes the necessary steps to configure and verify the integration between HP Service Manager (SM) and HP Operations Orchestration (OO). Set Up SM for Integration with OO This task lists the steps necessary to configure HP Service Manager in order to perform the integration with HP Operations Orchestration. This task includes the following steps: Prerequisites 58 SM OO Integration Configuration 59 SM OO Security Configuration 60 Prerequisites See Hardware and Software Requirements for "HP Operations Orchestration Requirements" on page Install SM9.30 Install Apache Tomcat 6 application server and SM Web tier (for installation instructions, see the platform's installation manual). Note: This configuration applies only to the Apache Tomcat application server, and no other web tiers. 2. Install OO Central 9.0 (for installation instructions, see the platform's installation manual). 3. Download the latest OO adapter from HP Live Network. a. From the CCRM with OO folder you downloaded, select the OO 9 Content file and copy it to the OO server file system. Page 58 of 83

59 Chapter 6: HP Service Manager HP Operations Orchestration Integration Configuration b. Run this command to install the package: java -jar OO-9_00-ContentInstaller.jar - centralpassword <password>. Note: For the command to run properly, run it from OO's jre folder (version 1.6 and above). For example, C:\Program Files\Hewlett-Packard\Operations Orchestration\jre1.6\bin). c. Confirm the file modify date of HPserverManager.rar in C:\Program Files\HP\Operations Orchestration\RAS\Java\Default\repository. d. Confirm the HP SM actions properties in OO s studio under /Library/Integrations/Hewlett- Packard/Service Manager/. Note: All operations must have the same version. 4. Install OO Studio 9.0 (for installation instructions, see the platform's installation manual). SM OO Integration Configuration Note: All configurations in SM will be done via its user interface Web tier. 1. Log on to SM as a system administrator. 2. Create a new operator. The same user should be opened in OO as an external user. a. Click System Administration > Ongoing Maintenance > User Quick Add Utility. b. Fill out the Create User Wizard form, and click Next. The Create User Wizard window appears. c. In the Select User to Clone drop-down box, select falcon and click Finish. d. Click the Operator:Admin tab and the Operator Record window appears. e. Click the Security tab and replace the password with your own. Click Save and OK. 3. Click Tailoring > Integration Manager. 4. Click the Add button. 5. In the Integration Template drop-down box, click SMOO and Next. 6. In the Integration Instance Information window, fill in the required fields as follows, and click Next. Name Recommended Value Description Interval time <user defined> The time interval in seconds between when the adapter runs SM server <user defined> FQDN Page 59 of 83

60 Chapter 6: HP Service Manager HP Operations Orchestration Integration Configuration Name Recommended Value Description Log level <user defined> The default log level Log file directory <user defined> The log file directory on the Service Manager file system Max Retry Times <user defined> How many times to retry upon failure Endpoint server <user defined> FQDN Run on Startup <user defined> Selection check box if you want the adapter to run on system startup 7. In the Integration Instance Parameters window, click the General Parameters tab and complete the following required fields: Name Recommended Value Description oo.server.url: The location of the OO server oo.user.name <user defined> The OO user account created for the integration (admin) Basepath <user defined> The OO library path 8. Click the Secure Parameters tab and fill out the required fields. 9. Click Next > oo.password > OO account password > Next > Finish. To enable the integration: 1. Press the Ctrl key and select the integration line. 2. Click the Enable button. 3. Click Yes to approve. Note: The integration instance runs at predefined intervals and does not always run. It sleeps between the predefined intervals. SM OO Security Configuration This task includes the following steps: OO SSL Configuration 61 SM SSL Configuration 63 Configure LWSSO in OO 64 Page 60 of 83

61 Chapter 6: HP Service Manager HP Operations Orchestration Integration Configuration OO SSL Configuration There are three modules to configure in SSL. Configure SSL on OO Central 61 Configure SSL in OO RAS 62 Configure SSL in OO Scheduler 63 Configure SSL on OO Central 1. Stop the RSCentral service. 2. Install OpenSSL Light 1.0 on the OO Central server. 3. Append the OpenSSL bin folder to the Path variable in the system environment. 4. Search for the openssl.cnf file location under the OpenSSL installation directory and create a new system environment variable named OPENSSL_CONF. Its value should be the full path to the file (the file name must be included). 5. Search for the keytool.exe file and append its location to the Path variable in the system environment. 6. Backup OO Central's rc_keystore file, located under %OO_Home%\Central\Conf. 7. Generate a private / public key pair for Root Certificate Authority as follows: a. Open a CMD window and change the directory to %OO_Home%\Central\Conf. b. Run the command: openssl genrsa -des3 -out cakey.pem Note: Give any string for "passphrase". Remember the string for later commands. c. Run the command: openssl req -new -key cakey.pem -x509 -days out mycacert.pem. Note: The Common Name field in the above command must be filled with the OO server FQDN name (for instance, ooserver.devlab.ad). Examples of data to enter during the command execution follows: Country Name (two-letter code) [AU] State or Province Name (full name) [State name] Locality Name (for instance, City) [] IL Israel Yehud Page 61 of 83

62 Chapter 6: HP Service Manager HP Operations Orchestration Integration Configuration Organization Name (for instance, Company) [Internet Widgits Pty Ltd] Organizational Unit Name (for instance, section) [] Common Name (for instance, your name) [] Address [] HP Software SSG OO FQDN 8. Use a Java keytool to generate a request as follows: a. Run the command (use values from the previous step to populate corresponding fields): keytool -genkey -alias sm -keyalg RSA -keystore rc_keystore -storepass bran keypass bran dname "CN=vmamqa162.devlab.ad, OU=SSG, O='HP Software', L=Yehud, ST=Israel, C=IL". Note: The default value for both <store password for rc_keystore> and <key password for rc_keystore> is bran b. Run the command: keytool -certreq -keystore rc_keystore -alias sm -storepass bran file req.crs. c. Run the command: openssl x509 -req -days in req.crs -CA mycacert.pem - CAkey cakey.pem -CAcreateserial -out smcert.pem. 9. Import the root CA and self-signed certificate to rc_keystore as follows: a. Run the command: keytool -import -v -alias rootca -keystore rc_keystore -storepass bran file mycacert.pem. b. The command window prompts the certificate information. When asked to Trust this certificate?[no]: y, answer yes. The following confirmation message appears: Certificate was added to keystore. [Storing rc_keystore] c. Run the command: keytool -import -v -alias sm -keystore rc_keystore -storepass bran file smcert.pem. The following confirmation message appears: Certificate reply was installed in keystore. [Storing rc_keystore] 10. Start RSCentral service. Configure SSL in OO RAS 1. Stop the RSJRAS service. 2. Copy the generated mycacert.pem and smcert.pem from %OO_Home%\Central\Conf to %OO_HOME%\RAS\Java\Default\webapp\conf\. Page 62 of 83

63 Chapter 6: HP Service Manager HP Operations Orchestration Integration Configuration 3. Open a CMD window and change the directory to %OO_ HOME%\RAS\Java\Default\webapp\conf\. 4. Run the command: keytool -import -v -alias rootca -keystore ras_keystore.jks -storepass bran file mycacert.pem. 5. Answer Y when prompted. The confirmation message Certificate was added to keystore appears. 6. Run the command: keytool -import -v -alias sm -keystore keystore.jks -storepass bran file smcert.pem. 7. Answer Y when prompted. The confirmation message Certificate was added to keystore appears. 8. Start the RSJRAS service. Configure SSL in OO Scheduler 1. Stop the RSScheduler service. 2. Copy the generated mycacert.pem and smcert.pem from %OO_Home%\Central\Conf to %OO_HOME%\ Scheduler\conf\. 3. Open a CMD window and change the directory from %OO_Home%\Central\Conf to %OO_ HOME%\Scheduler\conf\. 4. Run the command: keytool -import -v -alias rootca -keystore rc_keystore -storepass bran file mycacert.pem. 5. Answer Y when prompted. The confirmation message Certificate was added to keystore appears. 6. Run the command: keytool -import -v -alias sm -keystore rc_keystore -storepass bran file smcert.pem. 7. Answer Y when prompted. The confirmation message Certificate was added to keystore appears. 8. Start the RSScheduler service. Note: Use the same procedure to configure SSL on OO Studio. SM SSL Configuration 1. Stop the SM service. 2. Install OpenSSL Light 1.0 on the SM server. 3. Append the OpenSSL bin folder to the Path variable in the system environment. 4. Search for the openssl.cnf file location under the OpenSSL installation directory and create a new system environment variable called OPENSSL_CONF. Its value should be the full path to the file (the file name must be included). Page 63 of 83

64 Chapter 6: HP Service Manager HP Operations Orchestration Integration Configuration 5. Search for the keytool.exe file and append its location to the Path variable in the system environment. 6. Create a trust store for SM as follows: a. Copy the generated mycacert.pem and smcert.pem from %OO_Home%\Central\Conf to %SM_home%\Server\RUN. b. Open a CMD window and change the directory to %SM_home%\Server\RUN. c. Run the command: keytool -import -v -alias rootca -keystore smtrust -storepass bran file mycacert.pem. d. Answer Y when prompted. The confirmation message Certificate was added to keystore appears. e. Run the command: keytool -import -v -alias sm -keystore smtrust -storepass bran file smcert.pem. f. Answer Y when prompted. The confirmation message Certificate was added to keystore appears. g. Verify smtrust was created under %SM_home%\Server\RUN. h. Append the following lines to the sm.ini file under the above location: # # Certificates # truststorefile:<keystore_file> truststorepass:<password> If you have used this document s defaults, the sm.ini file looks as follows: # # Certificates # truststorefile:smtrust truststorepass:bran Start the SM service. Configure LWSSO in OO If Lightweight Single Sign-On (LWSSO) is enabled in both Service Manager and Operations Orchestration (OO), users who have logged in to service Manager are allowed to sign on to Operations Orchestration through the Web tier without providing a user name and password. Page 64 of 83

65 Chapter 6: HP Service Manager HP Operations Orchestration Integration Configuration Note: In the following procedure, %OO_HOME% represents the Operations Orchestration home directory. To configure LWSSO in Operations Orchestration: 1. In %OO_HOME%\Central\WEB-INF\applicationContext.xml, enable the import between LWSSO_SECTION_BEGIN and LWSSO_SECTION_END. 2. In %OO_HOME%\Central\WEB-INF\web.xml, enable all the filters and mappings between LWSSO_SECTION_BEGIN and LWSSO_SECTION_END. You should find two instances. Enable both of them. 3. In %OO_HOME%\Central\conf\lwssofmconf.xml, edit the following two parameters: a. domain: Domain name of the Service Manager Web tier server b. initstring: Must match the initstring value in the Service Manager LWSSO configuration Note: The init string parameter should match the init string defined earlier. For example: <webui> <validation> <in-ui-lwsso> <lwssovalidation id="id000001"> <domain>asia.hpqc.net</domain> <crypto ciphertype="symmetricblockcipher" enginename="aes" paddingmodename="cbc" keysize="256" encodingmode="base64url" initstring=" SMOOIntegration "></crypto> </lwssovalidation> </in-ui-lwsso> </validation> <creation> <lwssocreationref id="id000002"> <lwssovalidationref refid="id000001"/> <expirationperiod>600000</expirationperiod> </lwssocreationref> </creation> </webui> Page 65 of 83

66 Chapter 6: HP Service Manager HP Operations Orchestration Integration Configuration 4. In lwssofmconf.xml, add protected domains data immediately following the </creation> element: </creation> <protecteddomains> <url>devlab.ad</url> <url>emea.hpqcorp.net</url> </protecteddomains> </webui> 5. Restart Operations Orchestration Central for the configuration to take effect. Verify SM OO Integration with Security Enabled The Service Manager server uses a proprietary SSO protocol that is based on a mutually authenticated Secure Sockets Layer. 1. In Service Manager, create a new Request for Change (RFC). 2. Fill out the mandatory fields and click Save. 3. In the new ticket, scroll down to the Operations Orchestration flows links section. 4. Select the OO flow you want to run and click Add link. 5. In OO flow link Details window, fill out all mandatory fields and the flow's input parameters, then click Add. 6. Return to the ticket's OO flow links section and choose the automation type as follows: a. When approved: Change the ticket's phase to Change Implementation. View the ticket's log to confirm that the OO flow was executed. b. By fixed date: Select the date and time combination. View the ticket's log to verify the OO flow was triggered properly. Page 66 of 83

67 HP Project and Portfolio Management (PPM) Extension Page 67 of 83

68 Chapter 7 HP Project and Portfolio Management HP Service Manager Integration Configuration This chapter includes: Overview 68 Set Up SM for Integration with PPM 68 Overview This section describes the necessary steps to configure and verify the integration between HP Project and Portfolio Management (PPM) and HP Service Manager (SM). Set Up SM for Integration with PPM This task lists the steps necessary to configure HP Service Manager in order to perform the integration with HP Project and Portfolio Management. This task includes the following steps: Prerequisites 68 Edit server.conf 69 Check PPM Web Service 69 Define Fields in SM 69 Edit SM Request for Change Mapping 71 Import Unload file 72 Configure SM for Integration 72 Verify and/or Modify Process 73 Edit Javascript for Correct Host and Port for PPM 73 Set the Proper Schedule Frequency 73 Start the PPMFailoverQueue Process 74 Prerequisites See Hardware and Software Requirements for "HP Project and Portfolio Management Requirements" on page 27. Page 68 of 83

69 Chapter 7: HP Project and Portfolio Management HP Service Manager Integration Configuration Edit server.conf 1. In Windows Explorer, navigate to <PPM_Home> and click server.conf. 2. In your Web editor, edit the following: #PPM-SM RFC integration com.kintana.core.server.sm_username=falcon /or use your Service Manager user name #com.kintana.core.server.sm_password="" /leave commented out as no password is necessary #if you want to have a password, encrypt it using kencrypt.sh com.kintana.core.server.sm_url= /your Service Manager IP address com.kintana.core.server.sm_web_url= web server>/index.do/your Service Manager Web IP address com.kintana.core.server.sm_rfc_integration_enabled=true Check PPM Web Service To set the method for basic authentication: 1. In Windows Explorer, navigate to <PPM_Home>\server.conf and verify that webservices are enabled. com.kintana.core.server.enable_web_services=true 2. In your Web browser, navigate to <PPM_HOME>/server/HPPPM/deploy/itg.war/WEB- INF/conf and click the axis2.xml file. 3. Edit the parameter <parameter name="inflowbasicauth"> to be true. 4. Stop and restart the instance. 5. Open the Cygwin window and navigate to <PPM_Home>\bin. 6. Run sh KUpdate.Html.sh. Define Fields in SM 1. Log on to Service Manager Client as a system administrator. 2. Add a Task ID field. a. In Service Manager Client's System Navigator, click System Definition > Tables > cm3r > Field. b. Click the New field button. c. Enter the name PPMTaskID (case sensitive). d. In the Data type field, click Character. Page 69 of 83

70 Chapter 7: HP Project and Portfolio Management HP Service Manager Integration Configuration e. In Caption text box, enter PPM Task ID. f. Click the Save button. g. In Service Manager Client's System Navigator, click Tailoring > Web Services > WSDL Configuration. Page 70 of 83

71 Chapter 7: HP Project and Portfolio Management HP Service Manager Integration Configuration h. Enter the Service Name Change and click the Search button. A list of object.names appears with Change selected. i. Click the Fields tab and scroll to the bottom of the list. On a blank row, select the following from the Field, Caption, and Type drop-down lists and click the Save button. Field Caption Type PPMTaskID PPMTaskID StringType j. Repeat step H above using the Service Name ChangeIIA. Edit SM Request for Change Mapping 1. In the <PPM_Home>\conf\smrfc directory, copy mapping file sm-rfc-maping.xml.sample to sm-rfc-maping.xml. 2. Create an entry in the mapping XML file for the Task ID in SM: <field> <smfield>ppmtaskid</smfield> *CAPITALIZATION* <ppmfield>task_id</ppmfield> <useoncreate>true</useoncreate> <useonupdate>true</useonupdate> </field> If Task ID Mapping already exists in the XML file, replace it with the new value. Page 71 of 83

72 Chapter 7: HP Project and Portfolio Management HP Service Manager Integration Configuration 3. Create an entry in the mapping XML file for the status in SM. If the status of an SM Request for Change (RFC) is not set when an RFC is created from PPM, set the status in the mapping XML file. If the status is not set on the SM RFC, then the data will not be transferred to PPM, because Status is a required field for the transfer. <field> <smfield>status</smfield> <useoncreate>true</useoncreate> <useonupdate>false</useonupdate> <defaultvalue>initial</defaultvalue> </field> Import Unload file 1. In Project and Portfolio Management, in the <PPM Home>/conf/smrfc files, locate the Integration unload files. 2. In Service Manager, click Tailoring > Database Manager and right-click Form. Click Import/Load. 3. From SM, load two unl files: PPMIntegration_Schedule.unl and PMIntegration.unl. Configure SM for Integration 1. In Service Manager, click Tailoring > Database Manager. 2. In the Table field, enter ppmintegration and click the Search button. a. If there are no results, navigate to System Definition > Tables > ppmintegration. b. Double-click ppmintegration. The Overview of the ppmintegration table screen appears. c. Under Table Management, click View all records in the table. 3. In the Id field, enter 1. Note: The ID must be 1 for the integration to work. 4. In the Field to Store Taskid text box, enter PPMTaskID or the name of the field you created in "Enter the name PPMTaskID (case sensitive)." on page 69 above. 5. In the PPM Server URL field, enter the Web Service URL: <host>:<port>/itg/ppmservices/ 6. Enter the Project and Portfolio Management username and password. 7. Click the Add button. Page 72 of 83

73 Chapter 7: HP Project and Portfolio Management HP Service Manager Integration Configuration Verify and/or Modify Process 1. In Service Manager, click Tailoring > Document Engine > Processes. 2. In the Process Name text box, enter cm and click the Search button. 3. Click cm.close and click the Final Javascript tab. 4. Verify system.library.hpppmsmintegration.integrateppm(); appears. If not, set it so that it does. Save the record. 5. Repeat this verification for cm.reject, cm.update.save, and cm.next.phase, as well as any other items you wish to trigger an update to PPM from. Edit Javascript for Correct Host and Port for PPM 1. In Service Manager, click Tailoring > Script Library. 2. In the Name field, enter Integration and click the Search button. 3. Find the line that contains the URL for the PPM instance (begins with this.location=new String) and set the URL to 4. Click the Save button, then click Compile. Click Cancel to return to the search screen. 5. Repeat the previous three steps, searching for the Name Project and setting the URL to Set the Proper Schedule Frequency 1. In the Service Manager command field on the upper-right side of the screen, enter scheduler. 2. Search for the ppmfailoverqueue schedule. Page 73 of 83

74 Chapter 7: HP Project and Portfolio Management HP Service Manager Integration Configuration 3. Verify that the repeat interval is set properly. The default is 1 hour. Start the PPMFailoverQueue Process 1. In the Service Manager command field on the upper-right side of the screen, enter status. 2. Click Start Scheduler. 3. Double-click PPMfailover and verify that PPM is running. Page 74 of 83

75 Chapter 8 HP Project and Portfolio Management HP Universal CMDB Integration Configuration This chapter includes: Overview 75 Set Up PPM for Integration with UCMDB 75 Verify PPM and UCMDB Integration 77 Configure LWSSO in PPM 78 Overview This section describes the necessary steps to configure and verify the integration between HP Project and Portfolio Management (PPM) and HP Universal CMDB. Set Up PPM for Integration with UCMDB This task lists the steps necessary to configure HP Project and Portfolio Management in order to perform the integration with HP Universal CMDB. This task includes the following steps: Prerequisites 75 Configure PPM for Integration with UCMDB 75 Prerequisites See Hardware and Software Requirements for "HP Project and Portfolio Management Requirements" on page 27. Configure PPM for Integration with UCMDB Note: Generate a password in HP Project and Portfolio Management. 1. Navigate to <PPM_Home>\server.conf. 2. Add the following parameters: #PPM-UCMDB Integration: UCMDB Server Parameters for Service Concept com.kintana.core.server.service_list_source=ucmdb Page 75 of 83

76 Chapter 8: HP Project and Portfolio Management HP Universal CMDB Integration Configuration com.kintana.core.server.service_list_ucmdb_cache_timeout=120 com.kintana.core.server.service_list_ucmdb_ci_mappings=name:name, description:providr com.kintana.core.server.service_list_ucmdb_ci_type=business_service com.kintana.core.server.service_list_ucmdb_max_ci_number=100 com.kintana.core.server.ucmdb_server_url= of UCMDB:8080/ucmdb com.kintana.core.server.ucmdb_server_version=10.0 com.kintana.core.server.ucmdb_ws_user=type the username of UCMDB com.kintana.core.server.ucmdb_ws_password= (type the password of UCMDB or copy the string) #PPM-UCMDB Parameter List end #password should be one line To enable the service in Request Header Type's Field Group: 1. Log in to the PPM admin console. 2. Click Open > Administration > Open Workbench on Desktop and log on to the work bench. 3. Click Demand Mgmt > Request Header Types. 4. In the Request Header Type Workbench, click the List button. Page 76 of 83