USB Driver INSTALLATION GUIDE 6 NOVEMBER 2013 RIGHT SOLUTIONS RIGHT PARTNER D B

Transcription

1 USB Driver INSTALLATION GUIDE D B 6 NOVEMBER 2013 RIGHT SOLUTIONS RIGHT PARTNER

2 Omega Well Monitoring ALS Oil & Gas Avenue NE Calgary, AB Canada T2E 6N7 T: F: E: Copyrights 2011 Omega Well Monitoring Services Ltd. All rights reserved. This document, as well as the software described herein, is furnished under license and may be used or copied only in accordance with the terms of such license. The content of this document is furnished for information purposes only, and is subject to change without notice. Omega Well Monitoring ltd assumes no responsibility or liability for any error or inaccuracies that may appear herein. Except as permitted by above-stated license, no part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of Omega Well Monitoring ([email protected]). Trademarks Viton is a registered trademark of DuPont Dow Elastomers Other trademarks are the property of their respective owner` RIGHT SOLUTIONS RIGHT PARTNER

3 Contents Introduction... 1 Memory Tools... 1 Permanent Tools... 1 Surface Tools... 1 Overview Installation Procedures Select the Software Source Connect the Hardware Installation Procedures for Windows XP Installation Procedures for Windows Vista Installation Procedures for Windows How to Remove USB Devices Removal Procedures for Windows XP Removing the USB Serial Converter Drivers Program Uninstalling the USB Download Adapter Controller Uninstalling the USB High Speed Serial Converter Controller Removal Procedures for Windows Vista Uninstalling the USB Serial Converter Drivers Program Uninstalling the USB Download Adapter Controller Uninstalling the USB High Speed Serial Converter Controller Removal Procedures for Windows Uninstalling the USB Serial Converter Drivers Program Uninstalling the USB Download Adapter Controller Uninstalling the USB High Speed Serial Converter Controller Troubleshooting Guide RIGHT SOLUTIONS RIGHT PARTNER

4 Introduction The North American division of Omega Well Monitoring was established in Now as a part of ALS Oil & Gas division, it is a specialized technology company that researches, designs, and manufactures an extensive line of memory gauges and permanent down-hole pressure and temperature monitoring systems for the oil and gas industry. These highly accurate devices can measure, log, transmit, and display both reservoir and surface pressure and temperature data. Omega Well Monitoring s commitment to be the number one in this specialized field has resulted in a level of in-house expertise and experience that is second-to-none. Our commitment to customer satisfaction, combined with a significant investment in innovation, research, and development, have earned Omega Well Monitoring "Preferred Supplier" status with leading service companies and oil and gas producers worldwide. Omega Well Monitoring offers three categories of products: Memory tools Permanent tools Surface tools Memory Tools Our memory tools are durable, innovative and easy to use for slickline, coiled tubing, frac, and other stimulation applications. A full line of quartz and piezo-resistive tools is available in 0.5", 0.75", or 1.25" outside diameter. These tools are characterized by their durability and ease of use. Permanent Tools Our continuous bottom-hole pressure and temperature monitoring system consists of modular components that can be tailored to match most reservoir monitoring applications and budgets. Common applications include long-term reservoir analysis and automated reservoir optimization solutions, including interfacing with PCP, ESP, and chemical injection equipment. Surface Tools Our collection of surface-related electronics include the innovative line of wireless surface gauges and accessories, and the Omega Well Monitoring Depth System that electronically records the depth, speed, and tension from a line truck. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 1 of 26

5 Overview Many of Omega Well Monitoring's gauges terminate with a LEMO or an Amphenol connector. The USB adapter is a hardware device manufactured in two configurations, as illustrated in Figure 1. The purpose of the adapter is to bridge communication between tools equipped with a LEMO or Amphenol connector, and the USB port on a computer. (For further information about software and installation instructions needed for Omega Well Monitoring equipment that plugs into the USB adapter, refer to the specific guide supplied with the tool.) USB driver software is required to allow communication between the adapter and the computer in the first place. These instructions and the files provided with the USB Driver Software installation program apply to Windows NT/2000/XP/Vista/7 and can support any of the following devices: USB Download Adapters Tension USB Interface SRO USB Interface Depth USB Interface A software wizard will guide you through the installation of the required program files and of the two USB drivers. Detailed installation procedures follow. NOTE: Omega Well Monitoring USB Drivers are labeled under the name, Canada Tech. The Canada Tech label will change in the near future to reflect the Omega Well Monitoring name. To avoid any confusion, all references made to the Canada Tech label refers to an Omega Well Monitoring product. CAUTION: You must have administrative rights to install software on the computer on which you want to add this USB Driver software; if you don't, the installation will fail. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 2 of 26

6 1. Installation Procedures 1.1 Select the Software Source A. Have the device driver software at hand. The software and driver files are available either: On a CD titled USB Driver Software that is enclosed with purchased USB equipment. Downloaded from the Omega Well Monitoring website: B. Close any open programs. C. Depending on your circumstances, do one of the following: Operating system Software source Do this Windows NT, 98, 2000, XP, Vista, 7 CD Website First insert the CD into your computer, and then continue with step 1.2.D. Go to step 1.2.D 1.2 Connect the Hardware D. Plug the USB cable into a USB port on your computer. If you have the older configuration, connect the USB end of the cable to the computer first, and then connect the USB Download Adapter box to the other end of the USB cable. If you have the newer configuration, plug in the USB connector of the one piece USB cable into a USB port on the computer. E. Windows should launch the Found New Hardware wizard*. Next, you will install the software drivers. Select the instructions appropriate for your version of the Windows Operating System. *If this Wizard does not open refer to the solutions proposed in the Troubleshooting section. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 3 of 26

7 1.3 Installation Procedures for Windows XP The following instructions are for Windows XP. CAUTION Two drivers need to be installed, one for the USB High Speed Serial Converter, and one for the USB adapter; therefore, for most computer operating systems, the Found New Hardware Wizard will run again immediately after the first driver is installed as explained below in Do not close the second Wizard window when it appears or your installation will fail Installing the USB High Speed Serial Converter 1. In the Found New Hardware Wizard window, choose No, not this time, and click Next. 2. In the next screen, choose the option Install from a list or specific location, and click Next. (This wording may be expressed differently depending on the operating system.) 3. In the next screen, select Search for the best driver in these locations, then do one of the following: If you are using the CD, click the Search removable media box to select it, and then click Next. With downloaded software, uncheck the Search box above and check the Include this location box. Use Browse to locate the unzipped USB driver files, and click Next. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 4 of 26

8 4. The Hardware Installation window will display the name of the adapter that you are installing. If the following message is displayed: "The software you are installing etc has not passed Windows Logo testing." - click Continue Anyway. 5. The Wizard installs the USB High Speed Serial Converter driver first. When the installation completes successfully, click Finish. Next, if the system has not already done so, you will install the USB Download Adapter. (Some Operating systems will automatically install both drivers at once. If that is that is the case for you, go to step 7.) Installing the USB Download Adapter 6. As soon as you click Finish in step 5, Windows automatically launches another Found New Hardware Wizard. Repeat steps 1 through 4 above again to install the USB Download Adapter. 7. When prompted, click Finish. We recommend that you Restart the computer before continuing with other activities. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 5 of 26

9 1.4 Installation Procedures for Windows Vista The following instructions are for Windows Vista. CAUTION Two drivers need to be installed, one for the USB High Speed Serial Converter, and one for the USB adapter; therefore, the Found New Hardware window should run again immediately after the first driver is installed as explained below in Do not close the second window when it appears or your installation will fail Installing the USB High Speed Serial Converter 1. Connect the hardware as explained in 1.2.D. 2. In the Found New Hardware window, choose Locate and install driver software. 2. In the next screen, Vista will display the name of the device that you just plugged in (in this case, the Depth USB Interface). If you are using the CD that came with the device, go to step 2. a), otherwise go to step 2. b). a) Insert the CD now into your computer. Vista will automatically search for and find the installation files on the CD. Continue with step 3. b) Select I don't have the disc (etc) and in the next window, use Browse to locate the unzipped USB driver files that you saved previously (see section 1.1.A), and click Next. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 6 of 26

10 3. If the following message appears: "Windows can't verify the publisher of this driver software" select Install this driver software anyway. 4. Once the USB High Speed Serial Converter driver installation is complete, click Close. Next, if the system has not already done so, you will install the USB Download Adapter. Your operating system may automatically install both drivers at once without further assistance from you. In that case, Windows will inform you that it has found new hardware and is automatically installing the driver. This is acceptable. 5. If Windows says both drivers are installed, go directly to step Installing the USB Download Adapter 6. As soon as you click Close in step 4, Windows should automatically launch another Found New Hardware window. Repeat steps 1 to 3 above to now install the USB Download Adapter. 7. When prompted, click Close. We recommend that you Restart the computer before continuing with other activities. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 7 of 26

11 1.5 Installation Procedures for Windows 7 The following instructions are for Windows 7. CAUTION Two drivers need to be installed, one for the USB High Speed Serial Converter, and one for the USB adapter; therefore, the Found New Hardware window should run again immediately after the first driver is installed as explained below in Do not close the second window when it appears or your installation will fail Installing the USB High Speed Serial Converter 1. Connect the hardware as explained in 1.2.D. 2. In the Found New Hardware Wizard window, choose Browse my computer for driver software. 2a. If the Found New Hardware Wizard does not show up or Windows reports that the Device driver software was not successfully installed. The Driver must then be installed by going into the Windows Device Manager. From the Windows Start menu, select Control Panel> System. Select Device Manager from the navigation panel on the left. In Device Manager scroll to Ports (COM & LPT) and click on + to expand the selection, locate USB Download Adapter or USB Download Cable and right-click to select it and activate the alternate menu, then click Update Driver Software. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 8 of 26

12 3. The next screen is the Browse for driver software on your computer. Place a check on the Include subfolders checkbox. If the device drivers are coming off of a CD, insert the CD into the computer before performing the next step. Click on the Browse button. Now navigate to file folder that contains the device drivers. Once the folder with the device drivers has been selected, click the Next button. 4. In the next screen will indicate that the device drivers have been successfully installed. Click on the Close button Installing the USB Download Adapter 5. Repeat steps 1 through 4 to install the USB Download Adapter or USB Serial Port. 6. After completing the process, we recommend that you Restart the computer before continuing with other activities. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 9 of 26

13 2. How to Remove USB Devices 2.1 Removal Procedures for Windows XP The following instructions are for Windows XP. Complete removal will require three distinct procedures performed in the following order: 1. Removing the program for the USB Serial Converter Drivers. 2. Uninstalling the USB Serial Converter. 3. Uninstalling the USB Adapter. Detailed instructions are described below Removing the USB Serial Converter Drivers Program To remove the software drivers follow these steps: 1. To proceed successfully, the USB adapter hardware must first be attached to the computer: If you are using the older configuration, connect the Download Box to the USB cable and plug the USB cable into a USB port on the computer. If you are using the newer configuration, plug the one piece USB cable and adapter into a USB port on the computer. 2. From the Windows Start menu, select Settings > Control Panel, and then click Add or Remove Programs. 3. When the list that appears, find the entry marked Canada Tech USB Serial Converter Drivers (or FTDI USB Serial Converter Drivers) then single click on the wording to select and highlight it. 4. Click Change/Remove, to remove the software drivers. NOTE: If the Canada Tech USB Serial Converter Drivers entry is not on the list, skip to Uninstalling the USB Download Adapter. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 10 of 26

14 5. When prompted, unplug the USB device and click Continue. 6. The system will uninstall the device. When prompted, click Finish. 7. This takes care of the drivers; the entry will no longer appear in the program list after you refresh the screen. But you're not done yet. You still need to uninstall the driver devices labeled as USB Download Adapter and USB High Speed Serial Converter from the system as explained below Uninstalling the USB Download Adapter Controller 1. Ensure that the Canada Tech USB Serial Converter Drivers program has been removed, as explained in section Attach the USB device as explained in 2.1.1, step From the Windows Start menu, select Settings> Control Panel> System. 4. In the Systems Properties window, select the Hardware tab then, click Device Manager. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 11 of 26

15 5. In Device Manager scroll to Ports (COM & LPT) and click on + to expand the selection. Locate the USB Download Adapter and right-click to select it and activate the alternate menu, then click Uninstall. NOTE: If the USB Download Adapter is not in the list, skip to Uninstalling the USB High Speed Serial Converter Controller. 6. In the Confirm Device Removal dialog box, click OK. This will delete the entry from the list. 7. To complete the removal process, continue with the steps in section Uninstalling the USB High Speed Serial Converter Controller 1. Before you continue, as explained in sections and 2.1.2, ensure that: the Canada Tech USB Serial Converter Drivers program has been removed the USB Download Adapter driver has been uninstalled 2. Attach the USB device as explained in 2.1.1, step From the Windows Start menu, select Settings> Control Panel> System. 3. In the Systems Properties window, select the Hardware tab then, click Device Manager. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 12 of 26

16 4. In Device Manager scroll to Universal Serial Bus Controllers and click on + to expand the selection, locate the USB High Speed Serial Converter and right-click to select it and activate the alternate menu, then click Uninstall. NOTES When the drivers are installed incorrectly, and the entry for this device might not visible under Universal Serial Bus Controllers, you may find it under Other Devices or Unknown Devices. Uninstall it wherever you may find it. If the USB High Speed Serial Converter is not in the list anywhere, skip to step 6, otherwise continue with step In the Confirm Device Removal dialog box, click OK. 6. The device will no longer appear in the list. We suggest that you Restart the computer before performing other activities. That will complete the removal process. 2.2 Removal Procedures for Windows Vista The following instructions are for Windows Vista. Complete removal will require three distinct procedures performed in the following order: 1. Removing the program for the USB Serial Converter Drivers. 2. Uninstalling the USB Serial Converter controller. 3. Uninstalling the USB Adapter controller. Detailed instructions are described below Uninstalling the USB Serial Converter Drivers Program 1. To proceed successfully, the USB adapter hardware must first be attached to the computer: If you are using the older configuration, connect the Download Box to the USB cable and plug the USB cable into a USB port on the computer. If you are using the newer configuration, plug the one piece USB cable and adapter into a USB port on the computer. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 13 of 26

17 1. From the Windows Start menu, select Control Panel> Programs and Features. 2. Under Uninstall or change a program, scroll to Canada Tech USB Serial Converter Drivers (alternately, find FTDI USB Serial Converter Drivers) and click the alternate mouse button to highlight the entry and display menu options. 3. Click Uninstall/Change to uninstall the drivers. 4. When prompted, unplug the USB device, and then click Continue. 5. Click Finish. When done, this Canada Tech program will no longer appear in the list. 6. Continue with steps in Uninstalling the USB Download Adapter Controller 1. Ensure that the Canada Tech USB Serial Converter Drivers program has been removed, as explained in section Attach the USB device as explained in 2.2.1, step 1. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 14 of 26

18 3. From the Windows Start menu, select Control Panel> System. 4. Select Device Manager from the navigation panel on the left. 5. In Device Manager scroll to Ports (COM & LPT) and click on + to expand the selection, locate USB Download Adapter and right-click to select it and activate the alternate menu, then click Uninstall. NOTE: If the USB device is not in the list, skip to Uninstalling the USB High Speed Serial Converter Controller. 6. When prompted, check the Delete the driver software for the device box. 7. The USB Download Adapter will no longer appear in the list. Continue with steps in S R O S o f t w a r e O p e r a t o r s m a n u a l Page 15 of 26

19 2.2.3 Uninstalling the USB High Speed Serial Converter Controller 1. Ensure that the USB Serial Converter Driver program has been removed, as explained in section Attach the USB device as explained in 2.2.1, step Ensure that the USB Download adapter has been uninstalled as explained in From the Windows Start menu, select Control Panel> System. 5. Select Device Manager from the navigation panel on the left. 6. In Device Manager scroll to Universal Serial Bus controllers and click on + to expand the selection, locate USB High Speed Serial Converter and right-click to select it and activate the alternate menu, then click Uninstall. 7. When prompted, check the Delete the driver software for the device box. 8. The USB High Speed Serial Converter will no longer appear in the list. We suggest that you Restart your computer before continuing with other activities. That will complete the removal process. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 16 of 26

20 2.3 Removal Procedures for Windows 7 The following instructions are for Windows 7. Complete removal will require three distinct procedures performed in the following order: 1. Removing the program for the USB Serial Converter Drivers. 2. Uninstalling the USB Serial Converter controller. 3. Uninstalling the USB Adapter controller. Detailed instructions are described below Uninstalling the USB Serial Converter Drivers Program 1. To proceed successfully, the USB adapter hardware must first be attached to the computer: If you are using the older configuration, connect the Download Box to the USB cable and plug the USB cable into a USB port on the computer. If you are using the newer configuration, plug the one piece USB cable and adapter into a USB port on the computer. 1. From the Windows Start menu, select Control Panel> Programs and Features. 2. Under Uninstall or change a program, scroll to Canada Tech USB Serial Converter Drivers (alternately, find FTDI USB Serial Converter Drivers) and click the alternate mouse button to highlight the entry and display menu options. 3. Click Uninstall/Change to uninstall the drivers. 4. When prompted, unplug the USB device, and then click Continue. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 17 of 26

21 5. Click Finish. When done, this Canada Tech program will no longer appear in the list. 6. Continue with steps in Uninstalling the USB Download Adapter Controller 1. Ensure that the Canada Tech USB Serial Converter Drivers program has been removed, as explained in section Attach the USB device as explained in 2.3.1, step From the Windows Start menu, select Control Panel> System. 4. Select Device Manager from the navigation panel on the left. 5. In Device Manager scroll to Ports (COM & LPT) and click on + to expand the selection, locate USB Download Adapter or USB Download Cable and right-click to select it and activate the alternate menu, then click Uninstall. NOTE: If the USB device is not in the list, skip to Uninstalling the USB High Speed Serial Converter Controller. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 18 of 26

22 6. When prompted, check the Delete the driver software for the device box. 7. The USB Download Adapter will no longer appear in the list. Continue with steps in Uninstalling the USB High Speed Serial Converter Controller 1. Ensure that the USB Serial Converter Driver program has been removed, as explained in section Attach the USB device as explained in 2.2.1, step Ensure that the USB Download adapter has been uninstalled as explained in From the Windows Start menu, select Control Panel> System. 5. Select Device Manager from the navigation panel on the left. 6. In Device Manager scroll to Universal Serial Bus controllers and click on + to expand the selection, locate USB High Speed Serial Converter and right-click to select it and activate the alternate menu, then click Uninstall. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 19 of 26

23 7. When prompted, check the Delete the driver software for the device box. 8. The USB High Speed Serial Converter will no longer appear in the list. We suggest that you Restart your computer before continuing with other activities. That will complete the removal process. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 20 of 26

24 3. Troubleshooting Guide Problem Solution 1. "I receive a message that the software is corrupt." or "The dog ate the CD." (Same as "I lost the CD.") 2. The installation failed. "Cannot Start this Hardware." If there are difficulties installing the driver, such as error screens or missing required files, go to the Omega Well Monitoring website and download an up- to-date version of the USB Driver Software. (Refer to the steps described in 1.1.A.) Re-trace your steps starting with 2. Removing the USB devices routine first. Once completed, repeat all the Installation Procedures. Remove USB Devices as explained in Section 2 and repeat all the Installation procedures. 3. "I plug in the USB Download Adapter" but nothing happens." The drivers are probably already installed; Check through the Device Manager; this is what you should see. If the list does not include the highlighted entries, USB Download Adapter, or USB Download Cable, and USB High Speed Serial Converter, proceed with all the steps outlined in 2.2 Removing USB Devices, and then repeat all the Installation Procedures. S R O S o f t w a r e O p e r a t o r s m a n u a l Page 21 of 26

25 4. "I plugged in the USB Download Adaptor and now my system is frozen. I can't do anything, not even move the mouse pointer!" 5. Everything is installed correctly, and now I've plugged in a memory tool, but when I'm using: ToolBox software to connect to the device, I get a "Cannot find tool - is tool properly connected message. Gateway software to connect to the device, I get a Communication Error message. What's wrong with my installation? Shut down the computer using the power switch. It appears that the device that you are plugging in while your system is live conflicts with something else already using the same resources. Next time, make sure that the USB Download Adapter is plugged in to the computer before you turn on the computer. (Also see no 5.) Our memory tools are designed to be backwards compatible with the oldest operating systems and as such function on COM ports 1 through to 9 only. During the installation process, by default the Wizard automatically assigns the next available port number on your computer to the newest USB device being installed. This number can be different for each individual installation, depending on the other devices already installed (printers, cameras, etc). If the port number assigned to the USB Download Adapter is equal to 10 or higher, the port number must be changed manually. If you have administrative rights on your machine, proceed as follows: (Otherwise, please contact your System Administrator.) 1. From Device Manager display the port number as explained earlier, 2. Right-click USB Download Adapter, select Properties. 3. Click the Port Settings tab, choose Advanced. 4. In the COM box, use the drop-down list to select an available port in the range of one through to nine inclusively. If all ports in that range are listed as "In Use" you will need to free one of them by re- assigning its current device to a port higher than 10 first, then repeat steps 1 through 4 above. (If you need further assistance to perform this advanced Windows task, consult the Windows online Help system.) S R O S o f t w a r e O p e r a t o r s m a n u a l Page 22 of 26

26 6. I've tried everything; absolutely everything and I'm ready to give up! What else can I do? For further assistance, please contact us (charges may apply): Tel.: Fax: [email protected] S R O S o f t w a r e O p e r a t o r s m a n u a l Page 23 of 26