Jim Kelly. Chuck Morganson
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1 Transportation Management Center: Business Process Review and Playbook for Transition Jim Kelly SFMTA, Deputy Director, Operations San Francisco, CA Chuck Morganson HNTB Corporation, Sr. Project Manager San Francisco, CA 1
2 Presentation Outline Legacy Control Centers New Integrated Transportation Management Center (TMC) Business Process Review Move-In Playbook 2
3 SFMTA / MUNI Operations: Legacy Control Centers Transit Power Transit Operations Transit Lines Parking Control & Security New Transportation Management Center (TMC) Traffic Management 3
4 New Transportation Management Center (TMC) Retrofit of existing decommissioned Bank of America control center to be LEED Certified TMC facility 4
5 New Transportation Management Center (TMC) 5
6 New Transportation Management Center (TMC) Construction Progress 6 6
7 Business Process Review Contract Implementation Design by HNTB-B&C JV, Central Subway Contract Included Business Process Review of SFMTA Operations Phase 1 Construction, Tenant Improvements (TI) Building owner is Hudson Pacific Property Work Performed by Hudson Pacific Property Phase 2 Construction, Work Outside Tenant Improvements (OTI) Work performed by Job Order contracts Procurement for Furnishings and City Agencies 7
8 Business Process Review Achieve TMC Project Objectives Integrated Pro-Active Stakeholder Focused Start-Up Aspect of the TMC Project Creating a New Business process Creating a New Operational Organization Hiring New TMC staff Creating New / Revising SOP & training programs Budgeting TMC Operations Utilize Lessons Learned and Best Practices 8
9 Business Process Review Major Areas for Change: Staffing Organizational Structure Technology, Training, Support Internal Cultural Barriers / Silos SFMTA Policies SOPs Situational Awareness: Small Picture Big Picture 9
10 Business Process Review Peer Review Session August 2010 BART, San Francisco, CA MBTA, Boston, MA Montgomery County, Rockville, MD OC Transpo, Ottawa, Canada Tri-Met, Portland, OR 10 10
11 Move-In Playbook Move-In Phases Pre-Phase 1: Nov Feb Phase 1: Feb Pre-Phase 2: Feb Oct Phase 2: Oct Sept Post Phase 2: Sept Sept
12 Pre-Phase 1 Move-In Tasks Create Labor Class Hire TMC Ops. Mgr. Conduct TMC Scanning Tour Create Trans. Operator Job Descriptions Develop New SOP Manual Move-In Playbook Move-In Playbook and Time Frame Phase 1 Move-In Pre-Phase 2 Move-In Tasks Revise SOP Manual Phase 1 transition to Phase 2 Revise Training Program Phase 1 transition to Phase 2 Phase 2 Move-In Post-Phase 2 Move-In Tasks Revise SOP Manual Post Phase 2 Enhancement Revise Training Program Post Phase 2 Develop Training Program 12 12
13 Move-In Playbook Staff Physical Move-In Phasing Phase 1 Move Phase 2 Move Line Management Center (Transit Pilot) Parking Control & Towing Dispatch SFGo CCTV Traffic Signals Security Monitoring Lenox Muni OCC Transit Controller & Dispatchers Power Control Trouble Desks Subject to Radio Replacement Schedule CAD/AVL Cutover 13
14 Move-In Playbook TMC Start-Up Committee Executive Council Chair Transit Director Sustainable Streets Director Security & Enforcement Director Capital Programs & Construction Director Transit Operations Finance & Information Technology Sustainable Streets Transit Operations MOW Maintenance Vehicle Maintenance Working Committee Taxis Paratransit SF Park Enforcement Safety Human Resources 14
15 Move-In Playbook TMC Organizational Structure Transit Division TMC Deputy Director Finance & IT Division Operations System Onsite Support Operations System IT Support Third Party Security Monitoring Security Sustainable Streets Division PCO/ Towing Dispatching SFGo Operations Training Communications Public/ Passenger Information Officer TMC Operations Floor / Operations Theater Senior Ops Manager TMC Operations Manager/ Incident Manager/Transportation Floor Manager Transportation Management Control (Rail, Trolley, Bus) Rail Trouble Desk Rubber Tire Trouble Desk Motive Power Control Trouble Desk Facilities Manager/ Reception 15 Traffic Trouble Desk
16 Move-In Playbook New Attitude: Failure is Not an Option! 16
17 Move-In Playbook SOP Master Checklist Each incident will follow these stages: Verification (Validation, Class 1-3) Notification Implement Response (Checklists) Event Management Service Modification Service Restoration 17
18 Class 1: Service Disruption Equipment Specific Line Specific / Mode Specific Systemwide Move-In Playbook Incident Classifications Class 2: Accident Accident with No Injury Accident with Injury Accident with Fatality Class 3: Serious Threat Threat to Facility Threat to Passengers / Personnel 18
19 Move-In Playbook New Positions TMC Operations Manager TMC Transportation Shift Manager TMC Transportation Operator 19
20 Summary 5 Legacy Control Centers combined into 1 new TMC Implement Business Process Review Develop Findings and Recommendations See for Yourself Wednesday Technical Tour - SFMTA Line Management Center & New TMC (under constr.) 20
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