Citrix Service Provider Licensing Guide. Citrix Service Provider Licensing Guide Version 14.0 Date 10 September 2015

Transcription

1 Citrix Service Provider Licensing Guide Citrix Service Provider Licensing Guide Version 14.0 Date 10 September 2015

2 Contents The Citrix Service Provider Program... 2 Citrix s for Citrix Service Providers... 3 Processing Your Initial Stocking Order... 4 Receiving Your s... 4 Installing Your s... 4 Configuring XenApp 6.5 or Higher for Premium and Ba... 5 Configuring XenDesktop for Prem... 7 Configuring XenDesktop for B... 8 Usage Collector... 8 Reporting Usage to Your Citrix Service Provider Distributor... 9 Reporting Reporting CloudPortal Service Reporting NetS Reporting Citrix Worksp Technical Support Technical Resources and Documentation Future Product Updates Stay Informed about the Citrix Service Provider Program Additional Questions about the Citrix Service Provider Program Appendix 1: Citrix Service Provider SKU Deliverables Appendix 2: Citrix Service Provider Reporting Guidelines The Citrix Service Provider Program The Citrix Service Provider Partner Program provides the comprehensive technical and business resources service providers need to build a high-value Desktops-as-a-Service (DaaS) business. Citrix makes partners successful at building their own highly differentiated, customized DaaS solutions through access to monthly pay-as-you-go licensing, a validated reference architecture, and prescriptive business and marketing resources. 2

3 We re very happy to have you on board as a valued Citrix partner and will work with you to build your business delivering hosted services to clients. This document introduces the program and outlines the process for acquiring and configuring Citrix product licenses in your hosting environment. To familiarize yourself with the program we recommend that you review the Frequently Asked Questions and Citrix Service Provider program guide available at Citrix s for Citrix Service Providers At this point, you should have engaged with your local Citrix Service Provider distributor, completed your application and signed your agreement. The next step is to provide your distributor with a zero dollar purchase order (also referred to as a stocking order). This order specifies which levels of the program you plan to use and allows Citrix to provide your licenses. Under the Citrix Service Provider program you have the choice of using the Base level, Premium level or a combination of the two for subscriber licenses. Both levels will deliver 1,000 licenses. If you need more than 1,000 licenses to start or at any time thereafter, you can process another stocking order to receive additional licenses. Purchase order choices are: Premium: XenDesktop Platinum Edition, XenApp Platinum Edition and VDI-in-a-Box (Premium is equivalent to XenDesktop and XenApp Platinum Editions, see link) XenApp Base: XenApp Advanced Edition (Base is equivalent to XenApp Advanced, see link) VDI Base: VDI-ina-Box and XenDesktop VDI Edition Table 1 compares Base features with Premium features. Base Premium Edition Equivalent XenApp Advanced Edition XenApp + XenDesktop Platinum Edition Reporting Manual EdgeSight Provisioning Server, profiling, secure access Not included Included XenServer Not included Included App orchestration Not included Included Cloud provider packs Not included Included AppDNA Not included Included Hosted server VDI Not included Included NetScaler Gateway universal Not included Included license For additional information please take a look at the XenDesktop Feature Matrix: 3

4 Many Citrix Service Providers choose to expand their hosted offerings with additional Citrix technologies. Currently, they can also offer these Citrix technologies: NetScaler VPX (available in several bandwidth and version options) NetScaler Gateway VPX Citrix Workspace Suite Citrix Sharefile Branch Repeater VPX (available in several bandwidth and version options) CloudBridge CloudPortal Services Manager Desktop Player for Mac XenMobile Visit citrix.com for full details of how each solution can benefit your service provider business. Stocking SKUs and reporting SKUs for these additional Citrix technologies will be provided by your Citrix Service Provider distributor. Processing Your Initial Stocking Order Once you have been approved as a Citrix Service Provider, your distributor will request a zero dollar stocking order addressed to Citrix in the following format: Purchase order number Sold to service provider name and address Ship to service provider name and address Contact address and phone number Organization ID # (to be provided by Citrix) Stocking SKUs and deliverables are included in the Stocking SKU appendix at the end of the document. Receiving Your s After Citrix processes your stocking order you will receive an advising that a Citrix Partner Central account has been set up for you as a new Citrix Service Provider. You will also receive a separate regarding your licenses. The license will advise you to log into Citrix Partner Central where these licenses will be populated in the Manage s section under Licensing and Renewals. The process for applying the licenses to your systems can be found at: Standard licensing information is found at: Installing Your s Deploy a Citrix Server in your hosting environment and install the licenses provided by your Citrix distributor. Guidance for downloading, installing and configuring Citrix Servers is documented in the licensing section of Citrix edocs. 4

5 All Citrix Service Provider licenses for XenApp, XenDesktop and VDI-in-a-Box must be configured as user/device licenses. A concurrent licensing model is not supported within the program. Configuring XenApp 6.5 or Higher for Premium and Base Levels During installation of XenApp 6.5 (or higher), select the product edition you re planning to use. Premium and Base levels map to XenApp 6.5 product editions, as follows: Premium Configure as XenApp Platinum Edition Base Configure as XenApp Advanced Edition All Citrix Service Provider licenses under XenApp, XenDesktop and VDI-in-a-Box must be set up and reported as user licenses. This is done by setting licenses up as user/device, and requires XenApp 6.5 or XenDesktop 5.6 or newer versions. Concurrent and perpetual license models are not supported within the Citrix Service Provider program. You will have the option to configure the licensing model by setting appropriate XenApp policies. Below are screen shots outlining the exact settings for usagebased model licensing and individual settings for product edition. 5

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7 Configuring XenDesktop for Premium Level The Citrix Service Provider Premium level licenses use XenDesktop configured for the Platinum Edition. This configuration is done using XenDesktop Studio. The user/device licensing model is required. 7

8 Configuring XenDesktop for Base Level The XenDesktop product requires a custom licensing configuration (XenDesktop Advanced) when being used with the Base level Citrix Service Provider license. XenDesktop Advanced Edition is a custom configuration of XenDesktop that only enables XenApp Base functionality. Please see this article for additional support Usage Collector The Usage Collector helps Citrix Service Providers automate reporting of XenApp and XenDesktop license usage in their environment. The Usage Collector simplifies and streamlines the process of collecting and tabulating license usage data that is reported back to Citrix distributors. By eliminating manual steps involved in collecting license usage across multiple environments and licensing servers, it saves you time in reporting. Built-in reports are available to view current usage and forecast cost. Views spanning configurable time periods help you understand growth trends and gauge popularity of demos, customer trials and pre-sales activity. Using license exceptions, you may identify and manage users on customer trials and activities such as solution validations, proof-of-concept deployments and technology demonstrations to ensure these activities come at no cost to you. Important notes on the Usage Collector: Concurrent license usage will not be collected, viewable or reported by the Usage Collector. XenApp 6.5 and XenDesktop 5.6 and newer versions support the user/device licensing model used by the Citrix Service Provider program and the Usage Collector. Older versions of XenApp and XenDesktop do not support user/device licensing and thus the Usage Collector cannot be used for those deployments. The Usage Collector scans collection points (license servers) for license usage information daily at midnight and uploads this data to Citrix each day. usage data uploaded to Citrix has been stripped of identifying properties such as user names. Service providers using the Usage Collector are still required to submit license use reports through their Citrix distributor. Download the Usage Collector from Citrix.com. Please note: To see the Usage Collector as a download you must be logged in using Citrix Service Provider-enabled credentials on Citrix.com. View Citrix edocs documentation on the Usage Collector. 8

9 Please note: In a multi-tenant service provider environment it s recommended to disable domain name truncation on your license server. Details on this setting are found in the edocs documentation. Reporting Usage to Your Citrix Service Provider Distributor As outlined in the program guide, as a Citrix Service Provider you have a 60-day grace period before you begin reporting to your Citrix Service Provider distributor. This period provides time for you to set up your environment and begin signing up customers. Once a customer is billed for using Citrix software you must begin reporting and paying for usage. You also can provide customers with a 30-day evaluation period before you begin billing them. This scenario only applies to customers that are not paying you for your services. Once the customer begins paying it is no longer an evaluation. All evaluations must be reported to your Citrix Service Provider distributor. On day 10 of each month you must report usage and evaluations to your Citrix Service Provider distributor and submit a purchase order for usage. If you have used the 60-day grace period and have not yet begun billing any customers, you must report zero usage to your distributor. Once you have completed your grace period, if you report two consecutive months of zero usage, Citrix reserves the right to terminate you from the program. The Citrix Service Provider reporting template, available from your distributor, must be completed for all customers being billed for services or provided evaluations. Single customers with more than 500 users reporting must be identified by name and full address, including postal code and country. This customer information will remain confidential within the program and will only be used for accurately compensating Citrix sales teams. If a customer explicitly requests to remain anonymous, you can provide an anonymous identifier for the customer with the understanding that you will maintain a file identifying the customer in case an audit is performed. In all cases the customer information must include address, postal code and country. Your distributor will supply guidance on when you should provide a purchase order for your usage and will be responsible for all credit and billing issues. Read these useful sources for Citrix Service Provider reporting: - Blog: Practical Usage Reporting for Citrix Service Providers - Blog: Practical Licensing for Citrix Service Providers - White paper: Usage and Metering Reporting using EdgeSight (Premium users) - Video: How to Report with EdgeSight (Premium users) - Video: Using EdgeSight with the Citrix Service Provider Program - White paper: Guide to Using the Citrix Service Provider Licensing Tool (Premium or Base users) Partners using the Citrix Service Provider Base SKU should review the Using the Citrix Service Provider Licensing Tool technical guide at 9

10 Reporting Sharefile Sharefile licenses are delivered as a link to a web form that can be populated for provisioning of a customer by the Citrix Sharefile team. Once a Sharefile license is requested to be provisioned using the Sharefile Google doc form it must be reported and paid for monthly until the customer is deprovisioned. When provisioning users for a partner there will be one administrative license included which isn t a paid license. Reporting CloudPortal Services Manager CloudPortal Services Manager users under management (provisioned using CloudPortal Services Manager ) can be reported by individual service (such as Exchange, SharePoint or XenApp) or as the Complete Cloud Desktop SKU, which includes XenApp/XenDesktop plus all Microsoft services for Exchange, SharePoint and Lync, as well as custom usage developed by the partner. You must report Active Directory Sync no matter if you are using the complete Cloud Desktop SKU or the individual services. Active Directory Sync is reported as a connector for each individual customer s Active Directory, which is synchronized as well as a per-user fee for all users. Reporting NetScaler VPX NetScaler VPX is delivered with all available variations with one platform license, allowing one NetScaler instance of your choice to be deployed (NetScaler license plus platform license). When deploying NetScaler in a high availability pair you have the option of deploying the pairs as active/active or active/passive. If a NetScaler is deployed as active/active, both must be reported for each month. If a NetScaler is deployed as active/passive, then only one NetScaler must be reported for each month. Reporting Citrix Workspace Suite Citrix Workspace Suite, unlike XenDesktop and XenApp, is reported based on a provisioned model. Once a license is provisioned to a user, payment is due monthly until the license is de-provisioned. Technical Support Citrix Service Provider partners reporting more than $ per month during a full quarter will receive unlimited 24/7 technical support. Qualified Citrix Service Providers will be notified by their distributor. New partners and those reporting less than $ per month can purchase technical support through their Citrix Service Provider distributor. The following support agreement is available: Citrix Service Provider Support SKU: Support details: five incidents covering one year of service Coverage: 24/7 Price: $2, Additional technical support information can be found at: 10

11 Technical Resources and Documentation Technical specifications for Citrix products are located at End user licensing agreements are located at Find resources in the Service Provider Center of Excellence at: The Service Provider Center of Excellence includes sub-sections covering: Joining the program Getting started and onboarding Technical information Market research Business planning Marketing Sales Future Product Updates Software updates through Subscription Advantage are included in Citrix Service Provider licenses, so new versions are always available to partners upon their release. The latest versions can be downloaded from The Citrix Service Provider program supports the current and previous versions (n-1) of products. All testing and support under the Citrix Service Provider Reference Architecture is based on this n-1 licensing assumption. For Citrix product lifecycle information, visit 11

12 Stay Informed about the Citrix Service Provider Program For ongoing updates please: Subscribe to the Citrix Service Provider newsletter by opting in at Join active discussions in the Citrix Service Provider LinkedIn Group Follow the Citrix Service Provider blogs at blogs.citrix.com/tag/csp/ Stay up to date with Citrix Service Provider program team news on Twitter at Additional Questions about the Citrix Service Provider Program Questions not addressed in this licensing guide may be answered in the Frequently Asked Questions document at Licensing questions can be answered by Citrix Service Provider distributors. Please also contact the Citrix Service Provider program team at This alias is monitored by program team members in each geographic region. Your questions will be addressed promptly. 12

13 Appendix 1: Citrix Service Provider SKU Deliverables Ordering SKU SKU description Quantity Delivered Component description Citrix Sharefile Enterprise 1,000 Sharefile Enterprise 0GB for Service Providers 1,000 NetScaler Universal for Service Providers Citrix Workspace Suite 1,000 XenDesktop Premium for Service Providers 1000 CloudBridge VPX - 45Mbps Service Provider 1000 CloudBridge Plug-in for Service Providers 1000 Sharefile Enterprise for Citrix Workspace Suite for Service Providers Manual EW3Z MW2Z Citrix Premium for Service Providers Stocking Order Citrix Base for Service Providers Stocking Order 1000 XenServer Platinum Edition for Service Providers 1000 NetScaler Gateway Universal for Service Providers 1000 Repeater Client for Service Providers 1000 XenApp Premium for Service Providers 1000 XenDesktop Premium for Service Providers 1000 VDI-in-a-Box Concurrent User for Service Providers 1000 XenApp Base for Service Providers VDI Base - XenDesktop VDI Edition & VDI-in-a-Box for Service Providers EW2H Citrix XenServer for Service Providers - Stocking Order 1000 VDI-in-a-Box Concurrent User for Service Providers 1000 XenDesktop VDI User Device for Service Providers 1000 XenServer Platinum Edition for Service Providers 1000 XenServer Advanced Edition for Service Providers 13

14 Replaced by XenServer 6.5 XenServer (per socket) for Service Providers sockets 1000 XenServer Enterprise Edition for Service Providers 1000 XenServer 6.2 (per socket) for Service Providers sockets XenServer (per socket) for Service Providers sockets XenServer (per socket) for Service Providers sockets 1000 XenServer 6.5 Standard (per socket) for Service Providers sockets 1000 XenServer 6.5 Enterprise (per socket) for Service Providers sockets EW3Z NetScaler VPX for Service Providers Mbps Stocking Order 1 NetScaler VPX 10 - Standard Edition - Citrix Service Provider 1 NetScaler VPX 10 - Enterprise Edition - Citrix Service Provider 1 NetScaler VPX 10 - Platinum Edition - Citrix Service Provider 1 NetScaler VPX Standard Edition - Citrix Service Provider 1 NetScaler VPX Enterprise Edition - Citrix Service Provider 1 NetScaler VPX Platinum Edition - Citrix Service Provider 1 NetScaler VPX 50 - Enterprise Edition for Service Providers 1 NetScaler VPX 50 - Platinum Edition for Service Providers 1 NetScaler VPX 50 - Standard Edition for Service Providers 1 NetScaler VPX Standard Edition - CSP 1 NetScaler VPX Enterprise Edition - CSP 1 NetScaler VPX Platinum Edition - CSP 1 NetScaler VPX Standard Edition - CSP 1 NetScaler VPX Enterprise Edition - CSP 14

15 1 NetScaler VPX Platinum Edition - CSP 1 NetScaler Gateway Platform for Service Providers NetScaler SDX 5 Inst Add On Pack 5 NetScaler SDX 5-Instance for Service Providers Discontinued. Now clustering is part of the NetScaler Enterprise and NetScaler with clustering 1 NetScaler Cluster for Service Providers 1 NetScaler Gateway Platform for Service Providers 1 NetScaler VPX 10 - Enterprise Edition - CSP Platinum Editions. Reporting SKUs active until partners migrate to using standard NetScaler SKUs NetScaler Gateway Enterprise VPX 1 NetScaler VPX 10 - Platinum Edition - CSP 1 NetScaler VPX 10 - Standard Edition - CSP 1 NetScaler VPX Enterprise Edition - CSP 1 NetScaler VPX Platinum Edition - CSP 1 NetScaler VPX Standard Edition - CSP 1 NetScaler VPX Enterprise Edition - CSP 1 NetScaler VPX Platinum Edition - CSP 1 NetScaler VPX Standard Edition - CSP 1 NetScaler VPX Enterprise Edition - CSP 1 NetScaler VPX Platinum Edition - CSP 1 NetScaler VPX Standard Edition - CSP 100 NetScaler Gateway Enterprise VPX for Service Providers CAGUNIVCSP NetScaler Gateway VPX Connections for Service Providers 1000 NetScaler Gateway Universal for Service Providers 15

16 CloudBridge VPX Mbps 100 CloudBridge VPX -2Mbps 100 CloudBridge VPX -6Mbps 100 CloudBridge VPX -10Mbps 100 CloudBridge VPX -20Mbps 100 CloudBridge VPX -50Mbps 100 CloudBridge VPX -100Mbps 100 CloudBridge VPX -200Mbps 100 CloudBridge Connector VPX 50Mbps 100 CloudBridge Connector VPX 200Mbps 100 CloudBridge Connector VPX 500Mbps 100 CloudBridge Connector VPX 1000Mbps XenMobile for Service Providers 1000 XenMobile Enterprise Edition - x1 User - 27 Months for Service Providers Manual 1000 XenMobile MDM Edition - x1 User - 27 Months for Service Providers Manual 1000 XenMobile MDM Edition - x1 Device - 27 Months for Service Providers Manual 1000 XenMobile Enterprise Edition - x1 User - 27 Months for Service Providers 1000 XenMobile MDM Edition - x1 User - 27 Months for Service Providers 1000 XenMobile Advanced Edition - x1 User - 27 Months for Service Providers 1000 XenMobile Advanced Edition - x1 Device -27 Months for Service Providers 1000 XenMobile MDM Edition - x1 Device - 27 Months for Service Providers 1000 NetScaler Gateway Universal for Service Providers 1000 Cloud Gateway Enterprise User for Service Providers XenMobile Enterprise Edition - x1 Device - 27 Months for Service Providers Manual 16

17 1000 XenMobile Enterprise Edition - x1 Device - 27 Months for Service Providers 1000 Sharefile Enterprise for XenMobile for Citrix Service Providers Desktop Player for Mac 1 Desktop Player for Mac for Service Providers CloudPortal Services Manager 1000 CloudPortal Services Manager Melio 100 Melio Enterprise Edition for Service Providers 100 Melio VDI Edition for Service Providers Citrix Service Provider Technical Support 1 1-year contract Up to 5 incidents during each 1-year term 24/7/365 coverage hours $2,550 annual fee 4 named contacts Appendix 2: Citrix Service Provider Reporting Guidelines Reporting SKU Description Products included Reporting license model Clarifications Usage reporting - Citrix Workspace Suite for Service Providers - 1-5,000 users XenDesktop Platinum XenMobile Enterprise CloudBridge VPX 45 Universal XenServer User ROYSPLACXAPREM Usage reporting - XenApp Premium for Service Providers - 1-5,000 users XenApp Platinum CloudBridge VPX 45 Universal XenServer Active user Reported as per unique user that logs in each month 17

18 ROYSPLACXDPREM Usage reporting - XenDesktop Premium for Service 0 users XenDesktop Platinum CloudBridge VPX 45 Universal XenServer Active user Reported as per unique user that logs in each month Usage Reporting - XenApp_XenDeskto p Premium Edition Single Application Only for Service Providers - 1-5,000 users XenDesktop/XenApp Platinum CloudBridge VPX 45 Universal XenServer Single app as defined in usage rights section of program guide Active user Reported as per unique user that logs in each month Usage Reporting - VDI-in-a-Box Premium for Service Providers - 1-5,000 users ROYSPLACXABASE Usage Reporting - XenApp Base for Service Providers - 1-5,000 users Usage Reporting - VDI-in-a-Box Base for Service Providers - 1-5,000 users Usage Reporting - XenDesktop VDI Edition Base for Service Providers - VDI-in-a-Box XenApp Platinum CloudBridge VPX 45 Universal XenServer Active user Reported as per unique user that logs in each month XenApp Advanced Active user Reported as per unique user that logs in each month VDI-in-a-Box Active user Reported as per unique user that logs in each month XenDesktop VDI Edition Active user Reported as per unique user that logs in each month users Usage Reporting - Citrix ShareFile Enterprise 0GB for Service Providers users ShareFile User 18

19 Usage Reporting - Citrix XenServer Standard Edition 6.5 (Per Socket) for Service Providers per Month sockets Usage Reporting - Citrix XenServer Enterprise Edition 6.5 (Per Socket) for Service Providers per Month sockets Usage Reporting - XenServer (Per Socket) 6.2 for Service Providers sockets Usage Reporting - Citrix XenServer Platinum Edition per VM for Service Usage Reporting- Citrix XenServer Platinum Edition per Server for Service Providers servers Usage Reporting - XenServer Enterprise Edition per VM for Service Providers Usage Reporting- Citrix XenServer Enterprise Edition XenServer Standard XenServer Enterprise XenServer 6.2 XenServer Platinum XenServer Platinum XenServer Enterprise XenServer Enterprise Per socket Per socket Per socket Per VM Per server Per VM Per server per Server for Service Providers servers RPTCSP00000 Usage Reporting - XenServer Advanced Edition per VM XenServer Advanced Per VM 19

20 RPTCSP00001 Usage Reporting - XenServer Advanced Edition per Server for Service Providers servers XenServer Advanced Per server RPTCNSVPXCSPSE10 Usage Reporting - NetScaler VPX 10 Mbps Standard Edition for Service NetScaler VPX 10 Standard active/active = 2 NetScaler appliances paid active/passive = 1 NetScaler appliance paid Usage Reporting - NetScaler VPX 50 - Standard Edition for Service Providers NetScaler VPX 50 Standard active/active = 2 NetScaler appliances paid active/passive = 1 NetScaler appliance paid RPTCNSVPXCSPSE200 Usage Reporting - NetScaler VPX 200 Mbps Standard Edition for Service NetScaler 200 Standard active/active = 2 NetScaler appliances paid active/passive = 1 NetScaler appliance paid RPTCNSVPXCSPSE1K Usage Reporting - NetScaler VPX 1000 Mbps Standard Edition for Service NetScaler VPX 1000 Standard active/active = 2 NetScaler appliances paid active/passive = 1 NetScaler appliance paid MW2H Usage Reporting - NetScaler VPX 3000 Mbps Standard NetScaler 3000 VPX Standard Active/Active=2 Edition for Service NetScalers paid Active/Passive=1 NetScaler paid 20

21 RPTCNSVPXCSPEE10 Usage Reporting - NetScaler VPX 10 Mbps Enterprise Edition for Service Usage Reporting - NetScaler VPX 50 - Enterprise Edition for Service Providers RPTCNSVPXCSPEE200 Usage Reporting - NetScaler VPX 200 Mbps Enterprise Edition for Service RPTCNSVPXCSPEE1K Usage Reporting - NetScaler VPX 1000 Mbps Enterprise Edition for Service MW2H Usage Reporting - NetScaler VPX 3000 Mbps Enterprise Edition for Service RPTCNSVPXCSPPE10 Usage Reporting - NetScaler VPX 10 Mbps Platinum Edition for Service Usage Reporting - NetScaler VPX 50 - Platinum Edition for Service Providers NetScaler VPX 10 Enterprise NetScaler VPX 50 Enterprise NetScaler VPX 200 Enterprise NetScaler VPX 1000 Enterprise NetScaler VPX 3000 Enterprise NetScaler VPX 10 Platinum NetScaler VPX 50 Platinum Active/Active=2 NetScalers paid Active/Passive=1 NetScaler paid Active/Active=2 NetScalers paid Active/Passive=1 NetScaler paid Active/Active=2 NetScalers paid Active/Passive=1 NetScaler paid Active/Active=2 NetScalers paid Active/Passive=1 NetScaler paid Active/Active=2 NetScalers paid Active/Passive=1 NetScaler paid Active/Active=2 NetScalers paid Active/Passive=1 NetScaler paid Active/Active=2 NetScalers paid Active/Passive=1 NetScaler paid RPTCNSVPXCSPPE200 Usage Reporting - NetScaler VPX

22 NetScaler VPX 200 Mbps Platinum Edition for Service Platinum Active/Active=2 NetScalers paid Active/Passive=1 NetScaler paid RPTCNSVPXCSPPE1K Usage Reporting - NetScaler VPX 1000 Mbps Platinum Edition for Service NetScaler VPX 1000 Platinum Active/Active=2 NetScalers paid Active/Passive=1 NetScaler paid MW2H Usage Reporting - NetScaler VPX 3000 Mbps Platinum Edition for Service NetScaler VPX 3000 Platinum Active/Active=2 NetScalers paid Active/Passive=1 NetScaler paid Usage Reporting - NetScaler SDX - 5- Instance Add-On Pack for Service Providers NetScaler SDX 5 pack VPX Usage Reporting - NetScaler Gateway Enterprise VPX for Service NetScaler Gateway Enterprise Active/Active=2 NetScalers paid Active/Passive=1 NetScaler paid RPTCAGUNIV-2499CSP Usage Reporting - NetScaler Gateway Universal Subscribers for Service Providers - 1-5,000 users NetScaler Gateway Universal Included in Premium RPTCAGUNIV+2500CSP Usage Reporting - NetScaler Gateway Universal Subscribers for Service Providers - 1-5,000 users NetScaler Gateway Universal Included in Premium 22

23 Usage Reporting - CloudBridge VPX 1 Mbps for Service CloudBridge VPX 1 Mbps Usage Reporting - CloudBridge VPX 45 Included in CloudBridge VPX 45 Mbps for Service Premium Usage Reporting - CloudBridge VPX 2 Mbps for Service Usage Reporting - CloudBridge VPX 6 Mbps for Service Usage Reporting - CloudBridge VPX 10 Mbps for Service Usage Reporting - CloudBridge VPX 20 Mbps for Service Usage Reporting - CloudBridge VPX 50 Mbps for Service Usage Reporting - CloudBridge VPX 100 Mbps for Service Providers CloudBridge VPX 2 Mbps CloudBridge VPX 6 Mbps CloudBridge VPX 10 Mbps CloudBridge VPX 20 Mbps CloudBridge VPX 50 Mbps CloudBridge VPX 100 Mbps 23

24 Usage Reporting - CloudBridge VPX 200 Mbps for Service Providers Usage Reporting - CloudGateway Enterprise User for Service Providers - 1-5,000 users CloudBridge VPX 200 Mbps CloudGateway Enterprise Usage Reporting - XenMobile Enterprise Edition User for Service Providers - 1 5,000 users Usage Reporting - XenMobile MDM Edition User for Service Providers - 1 5,000 users Usage Reporting - XenMobile MDM Edition Device for Service Providers - 1 5,000 Devices Usage Reporting - XenMobile Advanced Edition User for Service Providers - 0 5,000 Users Usage Reporting - XenMobile Advanced Edition Device for Service Providers - 0 5,000 Users Usage Reporting - XenMobile Enterprise Edition Device XenMobile MDM, MAM, ShareFile XenMobile MDM XenMobile MDM XenMobile MAM XenMobile MAM XenMobile MDM, MAM, ShareFile 24

25 Usage Reporting - Citrix DesktopPlayer for Mac Device for Service Providers - 1 5,000 Users DesktopPlayer Usage Reporting - Citrix Complete Cloud Desktop Services for Service Providers - 1-5,000 users CloudPortal Services Manager Cloud Desktop Includes XenApp, SharePoint, SQL Server, Website, BlackBerry, CRM, Exchange, Custom, Lync, DNS DNS zone license DNS license XenApp (managed under CloudPortal Services Manager) XenApp/XenDesktop XenApp through CPSM (Does not include XenApp) SharePoint 2010 Foundation or SharePoint Services 3.0 Site SharePoint 2010 Standard SharePoint 2010 Enterprise SQL Server Database Windows Website BlackBerry User Microsoft CRM User Custom Service User Exchange User (Standard/Enterprise or MAPI) SharePoint SharePoint SharePoint SQL Server Website BlackBerry CRM Custom Exchange 25

26 Exchange User (Basic or POP3) Exchange Exchange Archiving User Exchange OSC/Lync/Lync Hosting Pack Basic User for Service Providers Lync OCS/Lync/Lync Hosting Pack Enterprise User for Service Providers Lync User Active Directory Sync Active Directory Sync user Each Active Directory Sync user Active Directory Connector SKU for Active Directory Sync connector One per end customer Active CloudPortal Services Manager Directory connection Hyper-V server management license Hyper-V Usage Reporting - Melio Enterprise Edition for Service Providers 0-50 Servers Melio Enterprise Usage Reporting - Melio VDI Edition for Service Providers 0-50 Servers Melio VDI 26

27 About Citrix Citrix (NASDAQ:CTXS) is leading the transition to software-defining the workplace, uniting virtualization, mobility management, networking and SaaS solutions to enable new ways for businesses and people to work better. Citrix solutions power business mobility through secure, mobile workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. With annual revenue in 2014 of $3.14 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million users globally. Learn more at Copyright 2015 Citrix Systems, Inc. All rights reserved. Citrix, XenApp, XenDesktop, XenServer, XenMobile, ShareFile, Citrix Workspace Suite, Melio, NetScaler, NetScaler Gateway, CloudBridge, VDI-in-a-Box, NetScaler VPX, CloudGateway, CloudPortal, DesktopPlayer and AppDNA are trademarks of Citrix Systems, Inc. and/or one of its subsidiaries, and may be registered in the U.S. and other countries. Other product and company names mentioned herein may be trademarks of their respective companies. 27