What do you like best about your dental practice?

Transcription

1 Their approach, friendly and trustworthy. Understanding my needs. Friendly, thorough and don't do any unnecessary procedures. Friendly and competent. The team is always happy and smiling which puts you at ease. Good and reliable. The team. Understanding the patient. Professional, friendly and genuine. Familiarity. Locality. Friendly team giving all advice required. Mr Donovan's abilities are extremely good and he is straight forward with you. The whole teams very relaxed and friendly approach to their patients. Friendly, excellent care and advice over many years and totally professional. Friendly and relaxed atmosphere. Friendly service. Welcoming receptionist. Lovely coffee. Friendliness. My dental practice is very good, kind and understanding. Very friendly and cheerful. A friendly and efficient team. Very professional and easy to get an appointment with. 1/9 Denplan Excel Patient Survey 14

2 Friendly and local. Friendly and personal service. The overall friendly people and very efficient in what they do. Cheerfulness of staff. Bright, clean waiting area and surgery. Friendly staff and cleanliness. Able to get appointment especially when urgent. My dentist!! Communication. All very nice people. Professionalism and friendly approach. Support from everyone at the practice. The team. They are very friendly and efficient. Dentist right through to receptionist are fantastic, phone call reminders are received, great service and best around. I used to be terrified with dental treatment, but this dentist has helped so much, that having moved 20 miles from this area I prefer to travel rather than attend another dentist. Nice and friendly service and caring surgery. Relaxed, competent atmosphere. Courtesy, friendliness of staff and accessibility of surgery. " Friendly, personal staff and consistency. Competence. Everyone very friendly, kind, comfortable and clean surroundings. Friendly, efficient and professional. Pleasant, kind and helpful attitude. Friendly and easy to deal with. 2/9

3 .;;. What do you like best about your dental practice? Everyone is friendly. Daughter likes the mouthwash!! Good atmosphere. Very good at explaining the stages and progress being made. It is very friendly. The skill, efficiency and warmth of the whole team both in surgery and at reception. The availability, there and then, for the purchase of every day dental care needs, while one's attention is focussed on one's teeth. All good. Very friendly and they make you feel relaxed. Relaxed atmosphere, friendly and competent. Pain free! Service. Friendly atmosphere. Polite and friendly contact, good service all round. They rang me to remind me about my check up. Only a little thing but in a busy life it was much appreciated! Also I know that Mike probably despairs of my teeth but he is always very polite!!! They are very nice and understanding. Always arrive with a smile on the dental team. Nice, friendly and easy to get an appointment. Clean and everyone is very nice. Very professional and friendly. Friendly, relaxed atmosphere and confidence in my treatment. The standard of cleanliness. Friendliness of staff. Approachability of dentist. Good service all round. The banter! 3/9

4 ;;:J What do you like best about your dental practice? Charming team and nice environment. I like the way it's so clean and good plus helpful. I like the way it deals with my teeth as well. Same dentist all the time. Not keep changing. Brilliant. My dentist, Michael Donavan. Easy to book/change appointments. Staff. Always prompt and staff is very polite. After an illness (3 years) I feel relaxed and happy about coming to the dentist. Easy access. Staff attitude. Cheerful and caring relationship. Very positive approach and friendly atmosphere. Helpfulness and being friendly. Professional advice and friendly team. Convenient and well run. Laurie and the team offer a very friendly personal but professional approach. They are extremely knowledgeable too. Laurie and Tracy are wonderful. I am a little nervous and they always put me at ease to the extent that I enjoy my visit and they have never hurt me! Put simply the level of care is generally excellent and I trust my dentist. 1) Its two minutes up the road from my house. 2) They seem to know who I am which makes me feel welcome. 3) Its normally pain free. Conveniently positioned and very clean. Bright and positive, the decor, staff and ambience. 4/9

5 Everyone. The attitude of the staff, from receptionist to dentist, including nurses. Good service. Quality of service and making you feel comfortable, relaxed and reassured about everything. Being kept informed throughout treatment. Very welcoming. People very friendly. Team is very friendly. All the staff and professionals are caring and kind. They have coped with my physical disabilities in recent months in an exceptionally kind manner. Accessibility and very good at reminding about appointments. Convenient and continuity (seen same dentist for many years). Because it's in Petworth \' - A very friendly atmosphere. Phone calls before appointments. Friendly and put one at one's ease. Very good at reminding me by telephone of next appointment. It's local, very friendly and uses latest techniques and materials. Friendly and new. Close to home. The continuity of dentist for the whole family. The dental team takes great care in their work and don't rush you out. Friendly atmosphere and professional attitude. They treat you like a person, not a patient. Friendly and competence. 5/9

6 Friendly been seeing this practice for 20+ years. Friendly, professional and caring team. I'm listened to and heard. Professionalism and honesty. Lovely people and good (very) good service. Friendly and trusted dentist who has an excellent reputation both with adults and children alike. Very friendly, great with children and helpful with some other non-dental issues. Very friendly, helpful and explain everything clearly. That we know our dentist personally and know he will do everything possible to care for our teeth. Confidence in them. Lovely people, very kind and excellent. Kind and caring staff and confidence in the treatment given. Friendly and considerate attitude of everyone. Friendly, approachable, patient, explain everything I want to know and more! The attitude of the staff is 1st class. Nothing is too much trouble. Dr Goddard is excellent. A very nice practice. Total trust in my dentist and never fear he will do work that isn't necessary! Everyone is so friendly! They are never cross if I am late or nearly miss an appointment or I have to change one! The dentist! In whom we have complete faith and trust. A friendly lot. Reminder phone calls. Clean, bright and friendly. Always polite and put me at ease. 6/9

7 What do you 'like best about your dental practice? The high level of competence and feeling like a valued customer. Friendly reception on arrival, good up to date papers, magazines and offer of very good coffee. Friendly staff, individual service, kind and caring atmosphere. Friendly informality and the dentist does not have superiority complex. The professionalism and expertise. Helpful and understandable treatment explanations. Cleanliness and courtesy. Very good service. Welcoming attitude. Convenience to my work. Location, friendliness and fantastic with the younger children. Local. Very friendly! Very caring attitude. Willing to discuss things and explain as well as answer questions. Always very efficient. Friendly staff. Practice is very clean. Dental team is extremely helpful. Extremely friendly. Care, friendliness and expertise. Very friendly atmosphere. Relationship, been with them since childhood!! Friendly and I can trust them. Kids facilities and attitudes to kids. Laurie puts me in complete ease since she knows I'm petrified of dentists! 7/9

8 Friendliness and professionalism. Responds well to problems/concerns I have. Friendly and very good at what they do. The friendliness of the environment and the flexibility of appointments. I like mike very much, pleasant and trustworthy hygienist very chatty and likeable. General efficiency. Friendly and understanding. Local 5 minutes walk. Very good waiting room and very good team from reception to dentist. Always been to help and their advice us always unbiased. Friendly, confident and professional. Pleasant smile and bossy and professional. Warm welcoming, friendly and the advice given are very easy to understand and explained clearly. Convenient to home. Smiley and cheery approach. It doesn't hurt! Friendliness. Confidence. Inspiring. The care and attention. Convenience. Happy and friendly at all times. Friendly, professional and listen to dental problems. Brilliant dentist (Mike). It's local and friendly.. Friendly and competent service. Whole approach to patient care from the front door. 8/9

9 Hygienist! Made to feel welcome and given good advice. Location, cleanliness and staff. I've been at the same practice for over 20 years. I feel comfortable and confident of all my treatment. Friendliness of staff. Very friendly and professional. All wonderful! Reminders before the check up. They are friendly, approachable. I feel comfortable and confident whenever I visit. Pers.onalattention, friendly conversation! Friendly. Very friendly. Everything. The pleasant welcome. Very friendly and very good with my large family. Friendly and comfortable experience. I have confidence in my dentist, a rare thing for me! Responsiveness. The friendly service and a reminder phone call the day before. Excellent all round and professionalism beyond reproach. It seems modern and up to date though I can't compare. 9/9