The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good.
|
|
|
- Brenda Taylor
- 8 years ago
- Views:
Transcription
1 The Manor Surgery Patient Satisfaction Survey There were 372 respondents to the Patient Survey questionnaire. The gender of the respondents to the questionnaire was 64.25% female and 35.75% male % of respondents stated that they use the surgery twice or more a year. Overall, respondents were very pleased with the surgery premises, with the majority rating it as either very good or good. Only a very small percentage of respondents (<4%) found it to be satisfactory or below. Suggested improvements to the premises included reinstating the baby weighing scales to the waiting room and having a bigger supply of children s toys available. A number of patients commented on the car park and felt that there were not enough spaces available and that it should be resurfaced due to potholes and flooding. One patient also suggested increasing the number of bicycle locking stations. The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good. Patients were generally pleased with the appointment times on offer at the surgery, with 95.60% rating them as satisfactory, good or very good. Suggested comments to improve opening hours included increasing the number of evening and weekend appointments, as working people find these easier to attend. The welcome and helpfulness of the reception staff scored very highly with 91.55% of respondents scoring them as very good or good. One patient commented that the reception staff were fantastic, helpful and efficient, whilst another patient found them to be honest, polite and confident. The surgery website has only been visited by 45.86% of respondents. Those accessing the website have used it to find information about the practice, book appointments and order repeat prescriptions. Only 10.94% of patients have accessed the website for health information % of patients who have used the website rated the quality of information and services online as satisfactory or above. Suggested improvements for the website included updating the news feed more frequently, improving the online appointment bookings system to make it easier and more accessible and adding more health information, i.e. dietary advice. Although a large number of patients found access to the surgery by telephone either very good or good, 45.51% and 34.27% respectively, some were less satisfied, with 5.90% of respondents feeling that it was fair or poor. Patients commented that it was often difficult to get through to the surgery by telephone and that this was a particular problem in the mornings. Patients were generally pleased with the availability of both urgent and routine Doctor s and Nurse s appointments with over 95% of respondents rating them as satisfactory or above. The option of speaking to a Doctor or Nurse on the telephone also scored well, as only 3.96% of respondents rating this service as fair or poor.
2 The range of services that the surgery offers scored very highly with over 99% of respondents rating them as satisfactory or above. Suggestions for new services included IUD fittings and three yearly health checks for the over 60s. Overall satisfaction with Doctor consultations was very good with >96% of respondents rating all aspects of their appointment as satisfactory or above. Patients were most dissatisfied with the Doctors ability to keep to their appointment time, with 3.11% of patients rating this as fair or poor. Patients also commented that they had to wait up to 45 minutes for some appointments, although they appreciated that this was often out of the Doctors control. Doctors scored particularly highly for politeness, listening to their patients and making their patients feel at ease. Over 99% of patients felt confident in the Doctors ability to provide care and said that they would be happy to see the same Doctor again. Overall satisfaction with Nurse consultations was excellent with only <3% of respondents scoring aspects of their consultation as fair or poor. One patient commented that the Nurses are very busy and are always running late, whilst another patient recommended increasing the number of nursing hours. Final comments from respondents were overwhelmingly positive. Patients were very happy with the services offered at the surgery and found it to be very well organised, professional and caring. One patient commented that the surgery is clearly well managed and should serve as a model for others to follow.
3 Table 1. OVERALL PATIENT RESULTS FOR EACH QUESTION Male Female Q1: Gender 35.75% 64.25% Under or over Q2: Age 1.90% 20.33% 24.12% 20.87% 32.79% Once a year or less 2-5 times a year 6-9 times a year 10 or more times a year 13+ times a year Q3: How often do you use the surgery, including yourself or a dependent? 6.55% 41.07% 20.54% 15.48% 16.37% Q4: The surgery premises? Very Good Good Satisfactory Fair 70.73% 25.75% 2.98% 0.54% Q5: The cleanliness of the surgery? Very Good Good Satisfactory 74.86% 21.04% 4.10% Q6: The appointment times offered at the surgery? 54.95% 30.22% 10.44% 3.30% 1.10% Q7: The welcome and helpfulness of the receptionists? 74.39% 17.17% 5.99% 1.91% 0.54%
4 Q8: How often do you visit the surgery website? Once a week Once a month Once a year Twice a year I've never visited the website 1.18% 21.89% 9.17% 13.61% 54.14% Q9: Which of the following do you use the website for? Practice Information Booking Appointments Ordering Repeat Prescriptions Health Information 28.86% 25.37% 34.83% 10.94% Q10: How would you rate the quality of information and services on our website? 37.01% 52.60% 9.09% 0.65% 0.65% Q11: Access to the surgery by telephone? 45.51% 34.27% 13.48% 3.37% 2.53% 0.84% Q12: Making an urgent appointment for a Doctor? 50.58% 25.58% 10.47% 2.33% 2.03% 9.01%
5 Q13: Making a routine appointment for a Doctor? Q14: Making an urgent appointment for a Nurse? 51.15% 34.48% 8.91% 2.30% 1.44% 1.72% 31.60% 27.91% 10.43% 1.53% 1.23% 27.30% Q15: Making a routine appointment for a Nurse? 40.96% 32.53% 11.75% 2.71% 0.90% 11.14% Q16: Being able to speak to a Doctor/ Nurse on the telephone? 38.11% 27.44% 9.76% 3.05% 0.91% 20.73% Q17: The range of services that we offer? 48.84% 36.34% 7.85% 0.58% 0.29% 6.10%
6 Q18: How good was the last Doctor you saw at keeping to your appointment time? 52.82% 34.18% 9.60% 1.69% 1.41% 0.28% Q19: How good was the last Doctor you saw at being polite? Very Good Good Satisfactory Fair 81.53% 14.20% 3.41% 0.57% 0.28% Q20: How good was the last Doctor you saw at making you feel at ease? 79.55% 15.06% 3.69% 1.14% 0.28% 0.28% Q21: How good was the last Doctor you saw at listening to you? 78.19% 15.86% 4.25% 0.85% 0.57% 0.28% Q22: How good was the last Doctor you saw at assessing your problem? 74.50% 17.28% 5.10% 1.13% 1.13% 0.85%
7 Q23: How good was the last Doctor you saw at explaining your condition(s)? 70.82% 19.55% 6.23% 0.57% 0.85% 1.98% Q24: How good was the last Doctor you saw at involving you in decisions about your treatment? 71.63% 17.48% 6.30% 0.57% 0.57% 3.44% Q25: How good was the last Doctor you saw at arranging treatment for you? 71.23% 15.38% 5.41% 1.71% 1.14% 5.13% Q26: The Doctor will keep information about me confidential agree Agree Neither agree nor Disagree 75.79% 17.87% 4.90% 0.29% 1.15%
8 Q27:The Doctor is honest and trustworthy Q28: The Doctor treated me with respect and as an individual Q29: I am confident in this Doctors ability to provide care Q30: I am happy to see this Doctor again agree Agree Neither agree nor 79.37% 16.91% 2.87% 0.29% 0.57% agree Agree Neither agree nor Disagree 79.66% 17.48% 2.01% 0.29% 0.57% agree Agree Neither agree nor 78.39% 19.02% 1.44% 0.58% 0.58% agree Agree Neither agree nor 80.69% 15.85% 2.31% 0.58% 0.58% Q31: The waiting time at the surgery to see the Nurse 50.48% 29.90% 9.32% 0.96% 1.61% 7.72%
9 Q32: How the Nurse communicated with you 67.63% 20.83% 2.56% 0.64% 0.32% 8.01% Q33: How the Nurse addressed your problems 65.48% 20.65% 3.87% 0.65% 0.32% 9.03% Q34: The extent to which the Nurse involved you in decisions about your care Very Good Good Satisfactory Fair 54.25% 25.16% 5.56% 0.98% 14.05% Q35: Overall how you feel the appointment with the Nurse was 65.06% 20.83% 4.81% 0.96% 0.32% 8.01%
10 Q1: Gender 64.25% 35.75% Male Female Q2: Age 32.79% 20.33% 24.12% 20.87% 1.90% Under or over Q3: How often do you use the surgery, including yourself or a dependent? 6.55% 15.48% 16.37% 20.54% 41.07% Once a year or less 2-5 times a year 6-9 times a year 10 or more times a year 13+ times a year
11 Q4: The surgery premises? 70.73% 25.75% 2.98% 0.54% Very Good Good Satisfactory Fair 74.86% Q5: The cleanliness of the surgery? 21.04% 4.10% Very Good Good Satisfactory Q6: The appointment times offered at the surgery? 3.30% 1.10% 10.44% 30.22% 54.95% Very Good Good Satisfactory Fair Poor
12 74.39% Q7: The welcome and helpfulness of the receptionists? 17.17% 5.99% 1.91% 0.54% Q8: How often do you visit the surgery website? 54.14% 1.18% 21.89% 9.17% 13.61% Once a week Once a month Once a year Twice a year I've never visited the website Q9: Which of the following do you use the website for? 35% 11% 29% 25% Practice Information Booking Appointments Ordering Repeat Prescriptions Health Information
13 Q10: How would you rate the quality of information and services on our website? 52.60% 37.01% 9.09% 0.65% 0.65% 45.51% Q11: Access to the surgery by telephone? 34.27% 13.48% 3.37% 2.53% 0.84% 50.58% Q12: Making an urgent appointment for a Doctor? 25.58% 10.47% 2.33% 2.03% 9.01%
14 Q13: Making a routine appointment for a Doctor? 51.15% 34.48% 8.91% 2.30% 1.44% 1.72% Q14: Making an urgent appointment for a Nurse? 31.60% 27.91% 27.30% 10.43% 1.53% 1.23% 40.96% Q15: Making a routine appointment for a Nurse? 32.53% 11.75% 11.14% 2.71% 0.90%
15 Q16: Being able to speak to a Doctor/ Nurse on the telephone? 0.91% 3.05% 20.73% 38.11% Very Good Good Satisfactory 9.76% Fair Poor 27.44% Q17: The range of services that we offer? 48.84% 36.34% 7.85% 0.58% 0.29% 6.10% 52.82% Q18: How good was the last Doctor you saw at keeping to your appointment time? 34.18% 9.60% 1.69% 1.41% 0.28%
16 81.53% Q19: How good was the last Doctor you saw at being polite? 14.20% 3.41% 0.57% 0.28% Very Good Good Satisfactory Fair 79.55% Q20: How good was the last Doctor you saw at making you feel at ease? 15.06% 3.69% 1.14% 0.28% 0.28% 78.19% Q21: How good was the last Doctor you saw at listening to you? 15.86% 4.25% 0.85% 0.57% 0.28%
17 74.50% Q22: How good was the last Doctor you saw at assessing your problem? 17.28% 5.10% 1.13% 1.13% 0.85% 70.82% Q23: How good was the last Doctor you saw at explaining your condition(s)? 19.55% 6.23% 0.57% 0.85% 1.98% 71.63% Q24: How good was the last Doctor you saw at involving you in decisions about your treatment? 17.48% 6.30% 0.57% 0.57% 3.44%
18 71.23% Q25: How good was the last Doctor you saw at arranging treatment for you? 15.38% 5.41% 1.71% 1.14% 5.13% Q26: The Doctor will keep information about me confidential 75.79% 17.87% 4.90% 0.29% 1.15% agree Agree Neither agree nor Disagree 79.37% Q27:The Doctor is honest and trustworthy 16.91% 2.87% 0.29% 0.57% agree Agree Neither agree nor
19 Q28: The Doctor treated me with respect and as an individual 79.66% 17.48% 2.01% 0.29% 0.57% agree Agree Neither agree nor Disagree 78.39% Q29: I am confident in this Doctors ability to provide care 19.02% 1.44% 0.58% 0.58% agree Agree Neither agree nor Q30: I am happy to see this Doctor again 80.69% 15.85% 2.31% 0.58% 0.58% agree Agree Neither agree nor
20 50.48% Q31: The waiting time at the surgery to see the Nurse 29.90% 9.32% 0.96% 1.61% 7.72% Q32: How the Nurse communicated with you 67.63% 20.83% 2.56% 0.64% 0.32% 8.01% 65.48% Q33: How the Nurse addressed your problems 20.65% 3.87% 0.65% 0.32% 9.03%
21 54.25% Q34: The extent to which the Nurse involved you in decisions about your care 25.16% 14.05% 5.56% 0.98% Very Good Good Satisfactory Fair 65.06% Q35: Overall how you feel the appointment with the Nurse was 20.83% 4.81% 0.96% 0.32% 8.01%
THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT
THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT Report prepared by Lynnette Taplin, Operations Manager On behalf of The Spa Medical Practice March 2012 INTRODUCTION The purpose of this report
Patient satisfaction survey
Please answer the questions by ticking the box next to your answer. Section A: The triage system 1. Are you aware of the triage system? (If no, please move onto Section B) Yes No 2. What do you feel is
Patient Satisfaction Survey May 2014. Nurses, Healthcare assistant and Phlebotomist
Patient Satisfaction Survey May Nurses, Healthcare assistant and Phlebotomist N: Hannah Holland / Patient Satisfaction Survey - / Patient Satisfaction Survey May Nurses . In the past, how many times have
YORK BRIDGE SURGERY PATIENT PARTICIPATION REPORT 2014 /2015
YORK BRIDGE SURGERY PATIENT PARTICIPATION REPORT 2014 /2015 Our patient participation group is a virtual group. We contact our patients via e-mail however if a patient does not have access to the internet
PPG & Survey Results Report 2014/15
PPG & Survey Results Report 2014/15 Patient Reference Group The patient group comprises 25 members Distribution Details Attendance Gender Ethnicity Age Survey Results Patient Satisfaction Survey 2014/15
Phoning the Practice
Pakuranga Medical Centre Patient Survey June 2013 Phoning the Practice 6 51% 52% 5 4 4 34% 3 2 12% 1 3% 1% 0 Never Sometimes Usually Always Never Sometimes Usually Always Phone Answered Promptly Ability
Ley Hill Surgery Patient Questionnaire Results 2015
Ley Hill Surgery Patient Questionnaire Results 2015 1. How do you rate the hours that the Practice is open for appointments? Excellent 34% Good 36% Satisfactory 15% Fair 11% Poor 1% 2. How do you normally
1-In the past 12 months, how many times have you seen a doctor at your Surgery?
DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2014 to 2015 At the beginning of March 2015, we conducted our yearly patient survey, both in house and via the virtual PPG
Putnoe Medical Centre Patient Survey Report and Action Plan
Putnoe Medical Centre Patient Survey Report and Action Plan 2013/2014 This report summarises the Results and Action Plan for this year s Patient Satisfaction Survey. Patient Representation Group The Patient
Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59
Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59 We would be grateful if you would complete this survey regarding the Nurse Practitioner Service at Westcroft. We want
Patient Satisfaction Survey Results Report 2013/2014
Patient Satisfaction Survey Results Report 2013/2014 WHEN DID THE PRACTICE CONVENE ITS PPG? Our Group was established in 2011. Notices inviting patients to attend meetings are displayed in the waiting
Summary of Malago Surgery Patient Satisfaction Survey
Summary of Malago Surgery Patient Satisfaction Survey Introduction Malago Surgery conducted a Patient Satisfaction Survey during February and March 2013. Questionnaires were made available to all patients
Patient participation report, March 2012
Patient Reference Group Report and Action Plan March 2012 Patient participation report, March 2012 Our newly formed Patient Reference Group (PRG) includes five patient representatives from a cross section
Patient Survery 2011-2012
Patient Survery 2011-2012 This survey was conducted in house and the results analysed by Mrs A Piper Practice Manager. The full survey results including graphs are available on our website The Questionnaires
Hockwell Ring Medical Practice Results, Recommendations and Response
Results, Recommendations and Response 30 The Green, Luton Throughout the months of September to December 2013 Healthwatch Luton conducted a review of GP Services. Listed below are the patient survey results,
Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk
24th March 2013 Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk Introduction North Road Surgery This report summarises the
NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM
NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic
Improving Practice Questionnaire Abbreviated Report
Improving Practice Questionnaire Abbreviated Report Stillmoor House Medical Practice July 2013 - December 2014 1 Northleigh House Thorverton Road Matford Business Park Exeter EX2 8HF t 0845 5197493 f 01392
Patient Participation Report 2013/14. Produced for the Patient Participation DES 2011/2013. Cheryl Palmer Practice Business Manager March 2014
Patient Participation Report 2013/14 Produced for the Patient Participation DES 2011/2013 Cheryl Palmer Practice Business Manager March 2014 Page 1 of 6 This report shows how the Practice has engaged with
PATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012
PATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012 PROFILE OF GROUP MEMBERS There were eight Group members at the time the survey was carried out. Their
LANGTON MEDICAL GROUP PATIENT SERVICES QUESTIONNAIRE REPORT MARCH 2015
Dear patients LANGTON MEDICAL GROUP PATIENT SERVICES QUESTIONNAIRE REPORT MARCH 2015 Thank you to all the 244 patients who completed our Patient Services Questionnaire on-line and the 29 patients who completed
62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA
62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA Patient Participation Group Report March 2013 The Bulbanks Medical Centre Patient Participation Group currently has
APPLE TREE MEDICAL PRACTICE BURTON JOYCE 2013 Patient Questionnaire Analysis Surveys Issued 150 Surveys Returned 122 = 81 %
APPLE TREE MEDICAL PRACTICE BURTON JOYCE 2013 Patient Questionnaire Analysis Surveys Issued 150 Surveys Returned 122 = 81 % Access to a Doctor or Nurse for a ROUTINE appointment No Opening 6% 5% 19% 51%
40% of the group are aged 44 to 59 (Practice as a whole 33.6% for this age group).
Patient Participation Group Report 2013/2014 Component: 1 After the patient participation group s inception in 2011 we meet on a regular basis to discuss patient issues and Practice improvements with the
UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13
UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:
Patient Satisfaction Survey
Patient Satisfaction Survey March 2014 Number of responses = 229 Survey Tool: GPAQ V3 Analysis by Andrew McHugh using Adobe Acrobat Pro and MS Excel 1 of 25 Subject Page Front Cover 1 Contents Page 2 Explanatory
Patient survey results and Action Plan 2011-2012
Dr Seal Dr Hughes Dr Wedner Dr Margutti Dr Thomson The Station Practice Station Plaza Medical Centre Station Approach Hastings East Sussex TN34 1BA Tel 1424 464756 Fax 1424 464757 Patient survey results
Shaftesbury Medical Centre
Shaftesbury Medical Centre Minutes from Patient Group Meeting on Wednesday 26 th February at 5:30 pm Present: Practice Staff: Dr Musa (Chair), Alpna Chavda Patient Representatives: Suresh Patel (SP), Phil
The practice looked at the following factors that make up the groups which are a representation of the wider patient population:
HILLSIDE PRACTICE Local Patient Participation Report, April 2011 to March 2012 Background information Hillside Patient Forum is a practice patient group which has been in existence since soon after the
Birmingham GP SURVEY REPORT. Griffins Brook Medical Centre 119 Griffins Brook Lane, Birmingham B30 1QN
Birmingham GP SURVEY REPORT Griffins Brook Medical Centre 119 Griffins Brook Lane, Birmingham B30 1QN Contents 1 2 3 4 5 6 7 Foreward & Background The Process Griffins Brook Medical Centre Patients Survey
Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015
Warden Lodge Medical Practice Patient Participation Annual Report 2014/2015 Surgery Hours Monday to Friday 8.00-6.30 01992 622324 We also offer extended surgery hours opening every other Saturday from
Nurse Led Open Clinic for Minor Ailments. Kathryn Corner Practice Manager and Oonagh Potts Nurse Practitioner. The Crescent Surgery
Nurse Led Open Clinic for Minor Ailments Kathryn Corner Practice Manager and Oonagh Potts Nurse Practitioner The Crescent Surgery Background In response to our Patient Satisfaction Survey in 2013-14 the
Patient Satisfaction Survey Report 2014
Patient Satisfaction Survey Report 2014 The survey ran for 6 weeks from 20 th December 2013 to 31 st January 2014. 11 GPs and 4 nurses were asked to give out survey sheets to patients. Survey sheets were
he Guywood Practice THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12
THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12 We first started our PPG in April, 2011 by handing slips out on reception asking patients to participate. Our first meeting
Health and Care Experience Survey 2013/14 Results for Arran Medical Group- Arran
Results for Arran Medical Group The Medical Centre Lamlash Isle of Arran KA27 8NS This report gives a summary of the results of the for. The survey was sent to 329 people registered with the practice.
How To Rate Christchurch Family Medical Practice
Christchurch Family Medical Centre Patient Survey Report 2013-14 INTRODUCTION Patient Involvement has been a key initiative of the Department of Health over the last few years to ensure that patients are
Arden Medical Centre
Arden Medical Centre Dr Nigel C Wood Albany Road MB BS MRCP DRCOG Stratford-upon-Avon Dr Jill Crowfoot CV37 6PG MB ChB MRC GP DRCOG Tel: (01789) 414942 Dr Hazel Blanchard Fax: (01789) 296427 MB ChB MRCGP
Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011
PATIENT SATISFACTION SURVEY 2011 Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 We appreciate your time in commenting
Patient Satisfaction Survey 2014
Patient Satisfaction Survey 2014 Committed to providing the best health care services possible. Patient Satisfaction Survey Results July 2014 Produced by St Clements Surgery & The Patient Participation
STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2013/2014
Introduction Stonehill Medical Centre lies in Farnworth and is part of the South East Cluster of Bolton and has 13,800 patients. The practice operates to CQC Standards. We have four GP Partners, Drs B
Thatcham Medical Practice Local Participation Report March 2014
Thatcham Medical Practice Local Participation Report March 2014 Thatcham Medical Practice (TMP) is participating in an enhanced service initiative commissioned by NHS England. It ensures patients are involved
SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15. http://www.sillothgroupmedicalpractice.nhs.uk
SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15 http://www.sillothgroupmedicalpractice.nhs.uk Please follow the link above to access the results of our patient survey for 2014-2015 We
East Street Surgery, South Molton. Patient Satisfaction Survey Results 2014
East Street Surgery, South Molton Patient Satisfaction Survey Results 2014 This year following advice from the Patient Reference Group, the practice undertook the survey online but due to lack of uptake
THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 -
THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014 The Tudor Surgery PRG Report 2013/14-1 - CONTENTS Background 3 Areas of priority for 2013/14 4 2013/14 - Patient survey process 4 2013/14
PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting
PATIENT SURVEY ACTION PLAN Practice: The Phoenix Practice 2013/14 Patient Survey Objective: 1. Welcome back the Patient Participation Group / New Members 2 Patient Survey Questionnaire 3 Patients' priorities
Standard Reporting Template
Standard Reporting Template Practice Name: Stillmoor House Medical Practice Practice Code: L82010 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting
Standard Reporting Template
Standard Reporting Template Practice Name: Southernhay House Surgery Practice Code: L83058 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting Template
Sleaford Medical Group Local Patient Participation Report 2012/13
A description of the profile of the members of the PPG Sleaford Medical Group Local Patient Participation Report 2012/13 There are currently 33 patient members of the Sleaford Medical Group (SMG) Patient
Moorland Medical Centre Practice Improvement Questionnaire Report 2014-2015
Moorland Medical Centre Practice Improvement Questionnaire Report 2014-2015 Practice Improvement Questionnaire Report March 2014/15 Page 1 Moorland Medical Centre Practice Improvement Questionnaire Report
Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template
Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Whitehall Medical Practice Practice Code: M84004 1. Prerequisite of Enhanced
NHS SOUTH WORCESTERSHIRE CCG Latest survey results
NHS SOUTH WORCESTERSHIRE Latest survey results January 2016 publication Version 1 Internal Use Only 1 Overall experience of GP surgeries 2 Overall experience how the s practices compare Overall, how would
Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template
Practice Name: Harley Grove Medical Centre Practice Code: F84044 London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Signed on
Hall grove Group Practice: Patient survey March 2012. Results
1 Hall grove Group Practice: Patient survey March 2012 Forms were given out at reception at both Hall Grove and Parkway. In addition, forms attached to prescriptions. Box on reception desk for completed
Patient Satisfaction Survey Results
Patient Satisfaction Survey Results Aims The aim of this survey was to assess how the practice is meeting, or not meeting, the expectations of its patients. The data collected will be used to identify
Patient Participation Directed Enhanced Service. Watling Vale Medical Centre K82076. April 2013 to March 2014
Patient Participation Directed Enhanced Service Watling Vale Medical Centre K82076 April 2013 to March 2014 Background and Introduction to Watling vale Medical Centre Opening Hours Monday to Friday 8am
Patient Satisfaction Survey Report March 2013
Patient Satisfaction Survey Report March 2013 Background Information:- The Practice Manager met with the Patient Group Members on January 28 th and a discussion was held on the issues that everyone felt
Our survey as in other years has brought out similar results all within 1% of last years achievements.
Hello to you all. I would once again like to thank you all for allowing me to contact you in order to get your thoughts and ideas on our service and where we could improve or add new services. Our survey
Prices Mill Surgery. Patient Satisfaction Survey. Results
2014 Prices Mill Surgery Patient Satisfaction Survey Results Prices Mill Surgery Patient Satisfaction Survey Results 2014 Contents s Contents P1 Survey Results s Overview of survey Patient demographics
Bethesda Medical Centre Patient Participation Group
Bethesda Medical Centre Patient Participation Group Review of Patient Questionnaire 2014-21 January 2015 Apologies: 3 Members Present: 8 members, Sue Clarke, Rachael Cousins. Results of Patient Questionnaire
PPG / vppg Patient Survey Report Updated 22 nd March 2012
Dr A Augustine Jenner Health Centre Dr M V Edwards 201 Stanstead Road Dr C Lamptey Forest Hill Dr R M Rowland SE23 1HU Dr A Sykes Tel: 020 3049 2960 Dr S Van Cooten Fax: 020 3049 2961 Dr A Warsop Practice
Patient participation - Preparing an action plan for 2015-16
1. Introduction is a 5 partner practice with a population total of 12,603 patients. Hillview is set across two sites. The main site is in the centre of Woking and the other covers Goldsworth Park - a large
Report on. Tudor House Surgery & Rectory Road Surgery now known as
Report on Tudor House Surgery & Rectory Road Surgery now known as July 2014 1 Introduction Healthwatch Wokingham Borough is one of 152 local Healthwatch organisations that were established throughout England
The Heathville Medical Practice PATIENT PARTICIPATION END OF YEAR REPORT 2012
The Heathville Medical Practice Branch Surgery Dr. R. M. Watkins 5 Heathville Road 38 Warwick Avenue Dr. N. J. Gilbert Gloucester Tuffley Dr. A. Seymour GL1 3DP GLOUCESTER Dr. S. E. Richards Tel: 01452
Patient Participation Group Report 2014/15 Station House Surgery, Kendal
Patient Participation Group Report 2014/15 Station House Surgery, Kendal 1. BACKGROUND The Patient Participation Group (PPG) has just completed a third successful year. Thank you to all those who continue
Practice Patient Group & Patient Satisfaction Survey Results From March 2012
572 Green Lanes, Haringey, London, N8 0RP Practice Patient Group & Patient Satisfaction Survey Results From March 2012 The Practice, in order to have a better understanding of the needs of our patients
5. How easy is it to book an appointment ahead of time at the practice? Very easy 78 Fairly easy 71 Not very easy 15 Not at all easy 5 Dont know 9
Deneside Medical Centre (A83075) Patient Satisfaction Survey 250 Surveys given out/posted but only 178 returned 1. How helpful do you find the receptionists at the Surgery? Very helpful 172 Fairly helpful
Annex C: Standard Reporting Template
Annex C: Standard Reporting Template Hertfordshire and South Midlands Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Schedule M Practice Name: Dr Fenske and Partners Practice
15. What is the best thing about your GP surgery?
15. What is the best thing about your GP surgery? - Friendly and local, it's history (via various changes) goes back over a century! - Really helpful - Quick appointments, friendly receptionists - Availability
Annex D: Standard Reporting Template
Annex D: Standard Reporting Template Practice Name: Dr Pidsley & Partners, Bridge Surgery Practice Code: M83042 Shropshire and Staffordshire Area Team 2014/15 Patient Participation Enhanced Service Reporting
Mawbey Group Practice G85130 Lambeth CCG. http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf
Mawbey Group Practice G85130 Lambeth CCG Patient Participation Report April 2013-March 2014 The web address of this document is http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf Our Practice
THE LEISTON SURGERY PATIENT SATISFACTION SURVEY 2008-2009
THE LEISTON SURGERY PATIENT SATISFACTION SURVEY 28-29 USING THE GENERAL PRACTICE ASSESSMENT QUESTIONNAIRE Distribution: GPs PCT Staff PPG Date March 29 Page 2 of 16 REPORT ON PATIENT SATISFACTION SURVEY
YORK HOUSE MEDICAL CENTRE PPG REVIEW 2013/2014. Prepared 24 March 2014
YORK HOUSE MEDICAL CENTRE PPG REVIEW 2013/2014 Prepared 24 March 2014 York House Medical Centre PPG 24 MARCH 2014 In 2013 / 2014 the Patient Participation Group has been very active in seeking the views
THE STATISTICS DEPARTMENT ANGUILLA
THE STATISTICS DEPARTMENT ANGUILLA Dental Patient Satisfaction Survey Analytical Report Preface The Dental Patients Satisfaction Survey (DPSS) August to October 2005 was the final of two rounds of this
Viewing my Electronic Health Record
Viewing my Electronic Health Record An Introduction for Patients Online Electronic Health Record Empowering and Educating Patients Patient Information Guide Supported By Greater Huddersfield Clinical Commissioning
STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2012/2013
Introduction Stonehill Medical Centre lies in Farnworth and is part of the South East Cluster of Bolton and has approximately 14,000 patients The practice operates to CQC Standards. We have five GP Partners,
The Marlborough Medical Practice Patient Participation Group (PPG) Survey 2015 RESULTS
The Marlborough Medical Practice Patient Participation Group (PPG) Survey 2015 RESULTS Introduction The PPG Survey was carried out to allow patients and their carers to feedback on key aspects of the service
PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY
PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY Since we started our PPG in 2011 the group has grown from 30 members to 69 members. The surgery still continues to advertise the PPG on the surgery
What do you like best about your dental practice?
Their approach, friendly and trustworthy. Understanding my needs. Friendly, thorough and don't do any unnecessary procedures. Friendly and competent. The team is always happy and smiling which puts you
Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team
Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Arlington Road Medical Practice Practice Code G81050 Signed on behalf of practice Dr Peter Williams
Standard Reporting Template
Standard Reporting Template Practice Name: Charlton Hill Surgery Practice Code: J82025 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:
Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template
Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: St Katherines Surgery Practice Code: M81012 Signed on behalf of practice:
LEWISHAM MEDICAL CENTRE
LEWISHAM MEDICAL CENTRE 308 Lee High Road SE13 5PJ Telephone - 0208 318 0190 Fax 0208 318 1965 lewccg.g85023-general@nhs.net www.lewishammedicalcentre.nhs.uk Opening Times Monday Friday: 08.00 18.30 Thursday:
Standard Reporting Template
Standard Reporting Template Practice Name: Walderslade Surgery Practice Code: C85008 South Yorkshire and Bassetlaw Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on
Annual Patient Participation Report & Patient Survey - March 2014 Riverside Health Centre Retford
Annual Patient Participation Report & Patient Survey - March 2014 Riverside Health Centre Retford Contents The Patient Reference Group (PRG)... 3 Active Practice Involvement... 3 Ethnicity of the Patient
DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE. SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014
DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014 At the beginning of March 2014, we conducted our yearly patient survey, both in house and via the virtual PPG
East of England Ambulance Service NHS Trust. Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust
East of England Ambulance Service NHS Trust Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust Author: Laura Mann, Patient Experience Analyst Data Period: 23 rd to
VICTORIA STREET MEDICAL GROUP 7 VICTORIA STREET ABERDEEN AB10 1QW. Tel: 01224 641930 Fax: 01224 656915
VICTORIA STREET MEDICAL GROUP 7 VICTORIA STREET ABERDEEN AB10 1QW Tel: 01224 641930 Fax: 01224 656915 The Practice We are Victoria Street Medical Group, 7 Victoria Street, Aberdeen, Tel (01224) 641930,
Lensfield Medical Practice - Patient Survey 2013/14
Lensfield Medical Practice - Patient Survey 2013/14 1. From your experience how easy has it been for you to access the doctor when necessary? Very easy 40.9% 61 Fairly easy 37.6% 56 Fairly difficult 20.8%
Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013
Patient participation directed enhanced services report Orchard Surgery, Dereham March 2011-2013 Orchard Surgery Opening Hours Mon, Tues, Thurs & Fri 8am till 6:30pm Wed 8 till Midday. Duty Doctor available
Drs G J Cox, M Karpha, and S L Harman West Oak Surgery 319 Westdale Lane Mapperley Nottingham NG3 6EW PATIENT PARTICIPATION REPORT 2014/15
Drs G J Cox, M Karpha, and S L Harman West Oak Surgery 319 Westdale Lane Mapperley Nottingham NG3 6EW PATIENT PARTICIPATION REPORT 2014/15 Practice Code: Practice Name: C84696 West Oak Surgery An introduction
FERNHILL DENTAL CENTRE PATIENT SATISFACTION SURVEY 2013
Patients were asked a series of questions regarding the services and facilities provided in our practice. 60 patients participated in the survey including 4 membership patients (dental care plan), 2 private
Ifield Medical Practice Local Patient Participation Report
Ifield Medical Practice Local Patient Participation Report March 2013 Practice Profile Ifield Medical Practice currently has a list size of just under 10,000 patients with the following profile: Gender
Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ)
Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Standard report and analysis for GPAQ Consultation Version 3 Contents: How the survey was carried
How To Be A Successful Practice Manager
Standard Reporting Template Practice Name: Yetminster Health Centre Practice Code: J 81017 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:
Handsworth Medical Practice. Patient Participation Group Report. 2013/14 Patient Participation DES
Handsworth Medical Practice Patient Participation Group Report 2013/14 Patient Participation DES Table of Contents How the patient groups were set up 3 Group diversity information on PPG and Virtual PRG
Patient Participation Reporting Template 2014-2015
Patient Participation Reporting Template 2014-2015 Practice details: Minchinhampton Surgery Stage one validate that the patient group is representative Demonstrates that the PRG is representative by providing
UEA Medical Centre Patient Satisfaction Survey Results 2012/13
SURVEY DATA COLLECTED BETWEEN OCTOBER 2012 AND JANUARY 2013 40 sheets filled in for twelve doctors = TOTAL OF 480 SHEETS REVIEWED LENGTH OF REGISTRATION Sample size - 480 Last year Registered 0 2 years
Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template
Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Central Surgery Practice Code: M84023 Signed on behalf of practice: R
LOCAL PATIENT PARTICIPATION REPORT
LOCAL PATIENT PARTICIPATION REPORT Practice Name: Granville Medical Centre Y code: Y00918/ Redbridge 1 Establish a Patient Reference Group (PRG) comprising only of registered patients The table below reflects
LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013
LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 Patient Reference Group Following the formation of our virtual patient participation group in November 2011 we have now completed our second practice survey.