BUSINESS. Re Ar. [itm\systems].to be one bit ahead!
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1 Cb [itm\systems].to be one bit ahead! Poltys CA Conference Bridge Module CONFERENCE BRIDGE MODULE CA Conference Bridge Module provides audio conference capabilities to CA Pro and CA Supervisor. Re Poltys CA Conference Bridge Module Ar Cb CA Conference Bridge Module adds audio conference capabilities to the CA Pro and CA Supervisor providing dial-out and meet-me, multi-party and multi-speakers conferences Aa Od Part of the Panasonic CA Modules
2 At a Glance: Poltys Conference Bridge Module improves the call recipients experience and makes multi-speakers communication easier. Conference Bridge Module Benefits Benefits to Customer Dial Out and Meet-Me conferences Cost Effective Call Centre Solution providing with the recipient using speech recognition feature. Key features include: Dial out and Meet-Me conferences Connected to Panasonic PBX via SIP or PRI23/ PRI30 extensions Multi-party, multi-speaker Conferences Maximum 48 conference rooms Maximum 24 participants per room Total of 96 simultaneous attendees per system Easy to add/remove conference participants Multi-party, multi-speaker conferences Maximum 48 conference rooms, 24 participants per room Total of 96 simultaneous attendees per system Benefits to Dealer Increase sales into Charities, Long Distance Learning, Corporate Organizations, Auctions via telephone, Organizations that take regular referendums/votes, Political Party Referendums, Configuration The software generates multiple conferences features adding audio capabilities to CA Supervisor. It uses Plotys Appliance Server. Languages Supported: English, Spanish, German Note: Additional languages may be supported in the future. Please visit product website or contact your Poltys agent for details.
3 Central Office CA + CA Modules Client Panasonic IP PBX TDE 100/200/600 NCP500/1000 NS1000 TCP/IP (Ethernet) Poltys Appliance Server Product Ordering Information Part Number Product Description 3PS-BRIDG-8SPSM Conference Bridge 8 SIP ports (up to 24 ports) 3PS-BRIDG-8SPEP Enterprise Conference Bridge 8 SIP ports (up to 96 ports) 3PS-BRIDG-4ACP Enterprise Conference Bridge 4 SIP Conference ports 3PS-REM-INSTALL Remote System installation and configuration service Optional To download latest version, visit Trial version software is available. Each CA Module comes with a 60 days trial license. Log in to using Activation Code provided when you ordered the product. To learn more about the product, visit Pricing Information For pricing information please contact your local Panasonic agent. Platform Compatibility Platform Model KX-TDE100/200/600 KX-NCP500/1000 KX-NS1000 Minimum Firmware Version System Requirements Product Operating system 32bit 64bit CA Module client Windows XPSP3 Yes Vista Business SP1, SP2, Windows 7 Professional Yes Yes Windows 8 Coming Soon Support and Services Service Customer Dealer/Installer Support Languages: Support website Description Please contact your local Panasonic reseller. Please contact your National Panasonic Distributor English, German Poltys CA Conference Bridge Module is a non-panasonic product and as such final responsibility for supporting this product rests with Poltys.
4 Aa Poltys CA Auto Attendant Module AUTO ATTENDANT MODULE CA Auto Attendant Module connects the caller to the intended recipient using speech recognition technology. Re Poltys CA Auto Attendant Module Ar Cb CA Auto Attendant Module connects the caller to the intended recipient by speaking the name or by entering the extension number, using speech recognition technology. Aa Od Part of the Panasonic CA Modules
5 At a Glance: Cost Effective Call Centre Solution providing with the recipient using speech recognition feature. Key features include: Speech recognition enabled Customer speaks the name of the party he wants to talk to Totally automated call handling Get the CA client status, play the associated greeting and perform the predefined action Call is transferred automatically to the appropriate person if available Inbound Caller ID is automatically recorded and can be used to call back the customer Poltys CA Auto Attendant Module improves the customer experience and enhances call center productivity. Auto Attendant Module Benefits Allow businesses to offload a large amount of operator-assisted calls while maintaining a high level of customer satisfaction and retention Help companies reduce their overall operating costs. Perform call routing efficiently Eliminate any possibility of missing calls Increase in service efficiency Scalability, scales up easily Improves customer satisfaction Available 24/7, with no over-time pay Configuration The software generates maximize call center agents productivity by automatic connection to recipient using text to speech. It uses Poltys Appliance Server. Languages Supported: English, Spanish, German Note: Additional languages may be supported in the future. Please visit product website or contact your Poltys agent for details.
6 Central Office CA + CA Modules Client Panasonic IP PBX TDE 100/200/600 NCP500/1000 NS1000 Product Ordering Information TCP/IP (Ethernet) Poltys Appliance Server Part Number Product Description 3PS-AUTOATT-1SP Speech Auto Attendant 1 SIP port (up to 8 SIP ports) 3PS-EAUTATT-1SP Enterprise Speech Auto Attendant 1 SIP port (up to 48 SIP ports) 3PS-SAUTATT-1ASP Speech Auto Attendant Additional 1 SIP port 3PS-SAUTATT-CA1 CA Speech Auto Attendant Module 1 (one) license 3PS-ESAUTATT-CA1 Enterprise Speech Auto Attendant 1 (one) license 3PS-REM-INSTALL Remote System installation and configuration service Optional To download latest version, visit Trial version software is available. Each CA Module comes with a 60 days trial license. Log in to using Activation Code provided when you ordered the product. To learn more about the product, visit Pricing Information For pricing information please contact your local Panasonic agent. Platform Compatibility Platform Model Minimum Firmware Version KX-TDE100/200/600 KX-NCP500/1000 KX-NS1000 System Requirements Product Operating system 32bit 64bit CA Module client Windows XPSP3 Yes Vista Business SP1, SP2, Windows 7 Professional Yes Yes Windows 8 Coming Soon Support and Services Service Customer Dealer/Installer Support Languages: Support website Description Please contact your local Panasonic reseller. Please contact your National Panasonic Distributor English, German Poltys CA Auto Attendant Module is a non-panasonic product and as such final responsibility for supporting this product rests with Poltys.
7 Od Poltys CA Outbound Dialer Module OUTBOUND DIALER MODULE CA Outbound Dialer Module provides automatic dialer features for Panasonic PBX users. Re Poltys CA Outbound Dialer Module Ar Cb CA Outbound Dialer Module automatically places calls to a predefined list of phone numbers and connects the called person to the appropriate agent as soon as the call is answered. Aa Od Part of the Panasonic CA Modules
8 At a Glance: Cost Effective Call Centre Solution providing with the recipient using speech recognition feature. Key features include: Calls the numbers one by one as soon as Agents becomes available Busy or no answer numbers are retried The outbound dialer eliminates the customer search and dial time that the agent normally does Agents are presented with calls as their status changes to idle English, German, Spanish user interface support Poltys CA Outbound Dialer Module enhances contact center productivity. Outbound Dialer Module Benefits Benefits to Customer Significantly improve contact center productivity, agents spending more time talking than dialing Enhance customer service and increases customer satisfaction Speeds up response times Increases productivity and reduces costs Benefits to Dealer Increase sales into Collections Agencies, Patient Check-Up, Appointment Confirmation, Lead Generating, Telemarketing, Political Campaigns Configuration The software generates automatic calls, saving agents time, to improve the business performance. Languages Supported: English, Spanish, German Note: Additional languages may be supported in the future. Please visit product website or contact your Poltys agent for details.
9 Central Office CA + CA Modules Client Panasonic IP PBX TDE 100/200/600 NCP500/1000 NS1000 TCP/IP (Ethernet) Product Ordering Information Part Number Product Description 3PS-OUTDIAL-CA1 CA Outbound Dialer Module 1 (one) license 3PS-REM-INSTALL Remote System installation and configuration service Optional To download latest version, visit Trial version software is available. Each CA Module comes with a 60 days trial license. Log in to using Activation Code provided when you ordered the product. To learn more about the product, visit Pricing Information For pricing information please contact your local Panasonic agent. Platform Compatibility Platform Model KX-TDE100/200/600 KX-NCP500/1000 KX-NS1000 Minimum Firmware Version System Requirements Product Operating system 32bit 64bit CA Module client Windows XPSP3 Yes Vista Business SP1, SP2, Windows 7 Professional Yes Yes Windows 8 Coming Soon Support and Services Service Customer Dealer/Installer Support Languages: Support website Description Please contact your local Panasonic reseller. Please contact your National Panasonic Distributor English, German Poltys CA Outbound Dialer Module is a non-panasonic product and as such final responsibility for supporting this product rests with Poltys.
10 Re Poltys CA ACD Reports Module ACD REPORTS MODULE CA ACD Reports Module provides Call Center reporting functionality to Panasonic CA Supervisor. Re Poltys CA ACD Reports Module Ar Cb CA ACD Reports Module is ACD reporting and call accounting package for Panasonic Communication Platforms that provides agent and agent group based historical reports. Aa Od The ACD Reports module works with Panasonic CA Supervisor greatly enhancing its reporting functionality and allowing team leaders and supervisors to have quick access to team s performance reporting. Part of the Panasonic CA Modules
11 At a Glance: Cost Effective Call Centre Solution providing ACD agent and agents group based Reporting. Key features include: Collect CA ACD statistics every hour Build Reports by month/day/ hour/day of week and group for a selected time range Group Report - Total number of calls - Average Answer Time - Overflow Calls - Lost Call - Max Waiting Calls - Longest Waiting Time in Queue Agent Status Report - Login Time - Not-ready (break) Time - Busy Time - Working After Hours Call Time - English, German, Spanish user interface support Poltys CA ACD Reports Module enhances Panasonic Communication Assistant reporting capabilities improving customer experience and enhances call center productivity. ACD Reports Module Benefits Benefits to Customer Improve Call Center Performance Measure Service Level Objectives Measure Agent Performance Improve customer experience Benefits to Dealer Increase sales into Inbound Call Centers (Help Desk, Customer Support, Sales, etc.) Outbound Call Centers (Telemarketing, Political Surveys, etc.) Configuration The software generates call history reports, helping team supervisors and management to spot trends and make informed decisions, to improve the business performance. Languages Supported: English, Spanish, German Note: Additional languages may be supported in the future. Please visit product website or contact your Poltys agent for details.
12 Central Office CA + CA Modules Client Panasonic IP PBX TDE 100/200/600 NCP500/1000 NS1000 TCP/IP (Ethernet) Product Ordering Information Part Number Product Description 3PS-00ACD-CA1 CA ACD Reports Module 1 (one) license 3PS-REM-INSTALL Remote Installation and Configuration Optional To download latest version, visit Trial version software is available. Each CA Module comes with a 60 days trial license. Log in to using Activation Code provided when you ordered the product. To learn more about the product, visit Pricing Information For pricing information please contact your local Panasonic agent. Platform Compatibility Platform Model KX-TDE100/200/600 KX-NCP500/1000 KX-NS1000 Minimum Firmware Version System Requirements Product Operating system 32bit 64bit CA Module client Windows XPSP3 Yes Vista Business SP1, SP2, Windows 7 Professional Yes Yes Windows 8 Coming Soon Support and Services Service Customer Dealer/Installer Support Languages Support website Description Please contact your local Panasonic reseller. Please contact your National Panasonic Distributor English, German Poltys CA ACD Reports Module is a non-panasonic product and as such final responsibility for supporting this product rests with Poltys.
13 Software Assurance: This software comes with 1st year minor updates, bug fixes and after-sales technical support (Software Maintenance Agreement included). Customers needing support after 1st year need to renew their Software Maintenance Agreement. Please contact your reseller or Poltys representative for further details. Poltys, Inc N. Main Street, Suite D Anderson, SC US: +1 (864) Canada: + 1 (905) UK: + 44 (0) Fax: +1 (864) Version Information: This document covers Poltys CA ACD Reports Module [itm\systems].to be one bit ahead! Jakobsplatz 5b Augsburg Panasonic Corporation is one of the largest electronic product manufacturers in the world, comprised of over 680 companies. It manufactures and markets a wide range of products under the Panasonic brand to enhance and enrich lifestyles all around the globe. Tel: Fax: Web: While we do our best to ensure the accuracy of the information in our Business guides, Panasonic is not responsible for inaccuracies or changes in the speciþ cations of third party products. We strive to constantly improve our products, and as a result speciþ cations may change over time. We recommend that you conþ rm the suitability of products using the support services detailed above before purchase.
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