Jonna L. Martin AdvanceMe Associates
|
|
|
- Melina Robbins
- 10 years ago
- Views:
Transcription
1 Business Etiquette tt for the Professional Jonna L. Martin
2 Why Professionalism Matters for Individuals id Positive feedback Personal reputation ti Enhances career More opportunities
3 How much time does it take to make a first impression? i
4 Mehrabian Study 55% Visual 38% Vocal 7% Content
5 Judgments based on 1. Economic level 2. Educational level 3. Trustworthiness appearance 4. Social position 5. Level of sophistication 6. Economic background 7. Social background 8. Educational background 9. Success 10. Moral character
6 ABCs Of Professional Image Appearance Attire and Grooming Behavior Business and Social Etiquettett Communication Verbal and Non-verbal
7 Office Etiquette Make the best possible impression
8 Office Protocol Stand when someone enters your office Do not answer office phone or cell phone when meeting Focus on person-let them know if you are expecting a call or have a meeting Stand to exit-extend hand- say something nice
9 Open Office Protocol Sound (and smell) carriesspeakerphone, loud calls Visibility increases messy space Ringing cell IPOD
10 Meeting Protocol Punctuality What if you are going to be late? Texting during meeting Neutral stance Traditional power seats Doing origami at meetings
11 Non-Verbal Communication in Business
12 The Basics Firm handshake Great posture Eye Contact t Smile
13 Great Posture Assured Capable Candid Level headed
14 Poor Posture Bowed Head Unsure Vulnerable Possibly guilty No Eye Contact Same possible perceptio
15 Body Language to Avoid Adjusting gglasses Clearing throat Crossing arms Fiddling w/pen Glancing at watch Looking around room Pointing Biting nails Playing with hair
16 Office Behaviors Having Lunch at desk or not taking lunch Polling before making a decision Over decorating an office Feeding others
17 Voice Impression Tone and voice create impression Smile is communicated through voice Matching pace enhances connection
18 Verbal Communication to Make an Impact Great use of Vocabulary-Molloy study Listening i skills-great listeners are best conversationalists Asking questions Open ended, relevant, not too personal
19 Verbal communication to Slang/swearing Acronyms avoid Filler words (Like, um, you know) Calling gpeople p by nicknames Monopolizing conversation
20 What We Say We say we Qualifiers (It s kind of like, we sort of, Perhaps we should) Minimizing words (It was only, It was nothing) Filler words Couching statements as questions Details
21 More of what we say Trailing voice mails Feeling language It feels like we should VS I believe it would be best How would you feel VS What would you think
22 How We Say It Fast talking (space issue) Soft spoken Higher pitch Power pauses and silence
23 Verbal Communication to Make an Impact Great use of Vocabulary-Molloy study Listening i skills-great listeners are best conversationalists Asking questions Open ended, relevant, not too personal
24 Verbal communication to Slang/swearing Acronyms avoid Filler words (Like, um, you know) Calling gpeople p by nicknames Monopolizing conversation
25 Communication that will enhance your career Receiving instruction Receiving i feedback No whining No excuses No complaining
26 Interactions in Workplace
27 Communication with Manager Best approach Elevator talk Preparation Win/Win/Win
28 Presenting to a Group People are more afraid than of death Know your subject (practice) Deep breaths Eye contact Avoid nervous displays
29 Using PowerPoint Keep it simple Avoid over reliance Use stories and examples Maintain eye contact
30 Communication that will enhance your career Being proactive Receiving i feedback No whining/excuses Understanding chain of Command
31 Networking Makes connections and enhances opportunities Provides resources and business contacts Supports business and social agenda
32 Remembering names Our minds are structured to remember faces not names!
33 Tips to Remember Names R Repeat the name E Elect to Focus C Challenge yourself to practice A Ask for spelling L L Look at name tag Link the name to something
34 What if I don t know anyone? Where to go? Singles/Groups/Couples Circle room Approach in line of vision
35 Small Talk Is more like tennis than golf. Formula (1-4 and repeat) 1. Making Statements 2. Asking Questions 3. Offering a bit of info about yourself 4. Asking something about person
36 Topics of conversation to Politics Religion avoid Off color subjects Personal sharing (TMI)
37 Techniques if you forget a name Say yours first as you extend your hand Be honest-say something nice Travel with a friend
38 Introductions When being introduced-look at introducer and then other person When introducing-give a bit of info about each person Say most senior person s name first: Madame President I would like you to meet Hint: Most Important person is ALWAYS the client
39 Conclusion ABCs of Business Etiquette Your Business Image is 100% up to you! Don t roll the dice with this..decide how you want to be perceived and make it happen.
40 Questions?? AdvanceMe Associates Jonna L. Martin
Why Be Aware of Professional Presence?
Professional Presence: Managing Non-verbal Communications Topeka IIA Topeka, KS November 18, 2010 Lael Holloway, Director Risk Advisory Services Kansas City, MO Why Be Aware of Professional Presence? According
BUSINESS ETIQUETTE. Presented by Dr. Amelia F. Zwecher. [email protected]
BUSINESS ETIQUETTE Presented by Dr. Amelia F. Zwecher [email protected] 1 WORKSHOP DESCRIPTION Etiquette is a set of unwritten rules that apply to social situations, professional workplaces and relationships.
Business Etiquette Fall 2007
Business Etiquette Fall 2007 Our Services Career counselling and planning Résumé and cover letter review Company presentations/info sessions/on-campus recruitment Interview preparation (incl. case & finance)
Business Etiquette. Business and Social Manners. Leadership and Development Training
Business Etiquette Business and Social Manners Leadership and Development Training The institute experts have many years of experience in effective leadership and development training. We have worked with
Giving a Persuasive Speech How to communicate effectively and compellingly
Speech is power: speech is to persuade, to convert, to compel. It is to bring another out of his bad sense into your good sense. (Ralph Waldo Emerson in Letters and Social Aims) Summary: This guide covers
The Lost Art of Business Etiquette
The Lost Art of Business Etiquette Pamela Eyring President www.psow.edu 803-407-4177 Overview First Impressions Eye Contact & Body Language Today s Handshake Smooth Entrances and Polished Exits Business
Location: POD 60 Phone: (416) 979 5177 Email: [email protected] Hours: Mon Thu 8:30 am 6:30 pm/fri 8:30 am 4:30 pm
Location: POD 60 Phone: (416) 979 5177 Email: [email protected] Hours: Mon Thu 8:30 am 6:30 pm/fri 8:30 am 4:30 pm Career Development Workshops Get Ready Know yourself and what you want Discover Your Career
heads of SCHOOL SPORT ORGANISING COMMITTEE presentations and public speaking
heads of SCHOOL SPORT ORGANISING COMMITTEE presentations and public speaking Introduction As a Head of your School Sport Organising Committee (SSOC), there are likely to be situations throughout the year
Quick Guide. Oral presentations. Four-step guide to preparing oral presentations. What is in this guide. Step 1: Plan
Oral presentations What is in this guide Four-step guide to preparing oral presentations Step 1: Plan Step 2: Prepare Step 3: Practise Step 4: Present Reflecting on the presentation Oral presentations
BUSINESS ETIQUETTE QUIZ
BUSINESS ETIQUETTE QUIZ 1. What is one of the problems in business today that result from poor listening skills? a. Broken relationships b. Short term memory c. All of the above 2. You re attending a conference
INTRODUCTION TO COMMUNICATION SKILLS *
Core Competencies: Communication Skills INTRODUCTION TO COMMUNICATION SKILLS * ABOUT THIS ACTIVITY Time: 70 minutes Objectives: By the end of this session, participants will be able to: Define verbal,
Effective Interviewing Skills. The Key to Maximizing Your Job Interview
Effective Interviewing Skills The Key to Maximizing Your Job Interview Workshop Outcomes Knowledge of: Types of interviews Interview preparation steps and tips Stages of an interview Common and illegal
A Brief Beginner s Guide to Telepresence
A Brief Beginner s Guide to Telepresence I. What is Telepresence? Telepresence, or video conferencing, is when individuals or groups of people connect with each other via the internet. Telepresence is
Dr. Dana T. Bedden, Superintendent August 3-4, 2015
Dr. Dana T. Bedden, Superintendent August 3-4, 2015 WELCOME TO RICHMOND PUBLIC SCHOOLS I am excited to have you on our team and want you to be proud to serve the students, faculty, staff, parents and community
Successful Job Interview Techniques
Professionally You Professionally You Successful Job Interview techniques Successful Job Interview Techniques Family Economics & Financial Education April 2008 Values, Needs vs. Wants & Goal Setting Unit
Office Etiquette and Professionalism. Working to support our military veterans in cooperation with Accenture
Office Etiquette and Professionalism Working to support our military veterans in cooperation with Accenture Published May 19, 2014 Workplace code of conduct A code of conduct outlines the mission and values
Using Proper Etiquette
Presented by: Rick Smith, CWDP, GCDF Created January 7 th, 2011 Objectives 1.To recognize the importance of proper etiquette as it relates to interviewing and business situations. 2. To understand the
Develop your Job Interview Skills
Develop your Job Interview Skills Inside You Will Find: Tips for preparing for a job interview How to answer behavioural interview questions Sample interview questions Tips and hints for job interview
What do you need to know in the workplace?
What do you need to know in the workplace? Your internship may be the first time you ve worked in a professional setting. People will expect you to act as a professional. The rules are different among
Excellent Customer Service
Tips for Providing Excellent Customer Service 1 GREAT SERVICE IS A CHOICE 2 Hire the Smile! Appearances Humor Eye Contact Smile Energy Manners Pride Train the Skills 3 EVERYONE CAN BE GREAT BECAUSE EVERYONE
Interviewing. Structure/Format of an Interview The typical structure of an interview is as follows:
Interviewing After you send your cover letter and resume to a number of companies, hopefully some of these companies will invite you to interview with them. Before the interview, it is important to prepare
Soft Skills Module 5. Effective Communication: Listening, Speaking, Writing, Interpreting
Soft Skills Module 5 Effective Communication: Listening, Speaking, Writing, Interpreting Soft Skills Module 5 Effective Communication: Listening, Speaking, Writing, Interpreting Summary Goal: Equip students
Professional Telephone Courtesy Guide
Professional Telephone Courtesy Guide Table of Contents Who are our Customers?... 2 Telephone Courtesy... 3 Answering the Telephone... 5 Placing a Caller on Hold... 6 Keeping Your Staff Well Informed...
Teaching and Educational Development Institute. Presentation skills for teachers
Presentation skills for teachers Presentation skills for teachers Your success as a teacher is largely determined by your ability and skill in communicating your message. We have all experienced teachers
Presentation Skills. Careers & Employability Service www.mmu.ac.uk/careers/guides
Presentation Skills This guide is part of the Applications and Interviews series. For more guides in the series please visit the website below. Careers & Employability Service www.mmu.ac.uk/careers/guides
Nonverbal Factors in Influence
Nonverbal Factors in Influence In this program, we focus on specific influence behaviors. An important aspect of using these skills effectively has to do not only with the behaviors selected, but also
LaGuardia Community College Department of Human Resources CUSTOMER SERVICE COMMUNICATION SKILLS INTERPERSONAL SKILLS E-MAIL & TELEPHONE TECHNIQUES
LaGuardia Community College Department of Human Resources CUSTOMER SERVICE COMMUNICATION SKILLS INTERPERSONAL SKILLS E-MAIL & TELEPHONE TECHNIQUES 1 This Workshop Provides Strategies to: Deliver quality
How to Sell Yourself in a Job Interview
TOOLS Interview Tips Helpful Interview Hints How to prepare for the first important meeting What to expect Be prepared The Interview Interview Techniques Most frequently asked questions Facing the Interviewer
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS FIFTH EDITION BY FRED BEISSE
Chapter 2 Customer Service Skills for User Support Agents A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS FIFTH EDITION BY FRED BEISSE Chapter Objectives The importance of communication
Chapter 4 COMMUNICATION SKILLS. The difference between verbal and nonverbal communication. The difference between hearing and listening
Chapter 4 COMMUNICATION SKILLS What You Will Learn The difference between verbal and nonverbal communication The difference between hearing and listening Factors that promote effective communication Barriers
How To Teach A Counselor To Be A Successful Counselor
Counseling Microskills Microskills are the basic foundational skills involved in effective helping relationships. They are the foundational tools on which the success of interventions with clients may
Planning and preparing presentations Giving presentations Features of a good presentation Poster presentations
Presentations What is a presentation? Planning and preparing presentations Giving presentations Features of a good presentation Poster presentations For further information and the full range of study
Customer Service and Communication. Bringing service to the next level
Customer Service and Communication Bringing service to the next level 1 Park Authority Philosophy & Goals Before focusing on customer service, it is first important to understand and reinforce the Park
Checklist Career Objective
My Resume Clear Checklist Career Objective Writing a clear career objective will help keep your job search efforts focused and help you communicate about the job you want. A clear career objective focuses
!"#$%&##'()$*"&))& ''''+!,'-%)&./&0$1)&'+21.0
INTERNATIONAL BUSINESS SKILLS COURSEWARE '!"#$%&##'()$*"&))& ''''+!,'-%)&./&0$1)&'+21.0!""#$%&'$%()*!++,"&-'&,.(,/(01+&.$++( 2#-"'&'&,.$#+ I hear and I Forget I see and I Remember I do and I Understand
IS-242.B: Effective Communication. Instructor Guide
IS-242.B: Effective Communication Instructor Guide February 2014 EFFECTIVE COMMUNICATION This page intentionally left blank. LESSON 1. UNDERSTANDING COMMUNICATION BASICS This page intentionally left blank.
Topic 1 Customer Relations and Rapport. Customer Service Versus Customer Relations
Topic 1 Customer Relations and Rapport Customer Service Versus Customer Relations Customer Service Versus Customer Relations Customer service and customer relations Customers and clients Business relationships
Interpersonal Communication Skills
Interpersonal Communication Skills Which one of the following traits is most predictive of success? 1. Intelligence 2. Education 3. Experience 4. Knowledge Not intelligence, education, experience, or knowledge
How To Be Successful In Business
POFT 1349 ADMINISTRATIVE OFFICE PROCEDURES LECTURE NOTES CHAPTER 1: The Workplace Constantly Changing The constantly changing workplace is a reality today. The consistency of this change is evident by
Mock Interview Rating Scale
Mock Interview Rating Scale Candidate Name: Interviewer: Date: Item 1 First Impressions: First 10 Seconds ATTIRE Suit and tie, polished shoes, Neat/Appropriate Sloppy/Inappropriate no open toes, no loud
Etiquette Recognition of Rank or Position Gender Neutral Etiquette Telephone E-mail Cubicle Manners Business Cards, Appearance
OFFICE ETIQUETTE The definition of Etiquette is the conduct or procedure prescribed by authority to be observed in social and office environments. An organization s ability to accomplish its mission is
10 Customer Service Activities To Supercharge Your Team. Written by: Jeff Toister, CPLP
10 Customer Service Activities To Supercharge Your Team Written by: Jeff Toister, CPLP Table of Contents Introduction 3 Exercise 1: Helping Customers Be Right 4 Exercise 2: Customer Complaints 5 Exercise
A. Be timely. Arrive to work and meetings on time. Complete work assignments on time.
BUSINESS ETIQUETTE GUIDE What is Etiquette? Webster defines it as "the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official
Steps for Planning and Preparing an Effective Presentation
Steps for Planning and Preparing an Effective Presentation According to speaking consultant Lilyan Wilder (1999), two of the greatest myths about delivering oral presentations are that you re better off
Business Etiquette. What is it and why does it matter?
What is it and why does it matter? What is Business Etiquette? The rules or norms cultural and societal - both in origin and scope, that define the boundaries of acceptable or expected business interaction
Welcome to the program! I'm glad you're here. My name is Nancy Smith, and I'm a CCS-P. That means certified coding specialist physician-based.
Demo Lesson: Welcome to A dm in ist r a t i v e M e d i c a l Specialist Slide 1: Welcome! Welcome to the program! I'm glad you're here. My name is Nancy Smith, and I'm a CCS-P. That means certified coding
BSM Connection elearning Course
BSM Connection elearning Course Telephone Skills Training 2006, BSM Consulting All Rights Reserved. Table of Contents OVERVIEW... 1 FIRST IMPRESSIONS... 1 TELEPHONE COMMUNICATION TECHNIQUES... 1 VOICE
Orientation to Quality Customer Service
Orientation to Quality Customer Service This orientation contains crucial information for all new student employees at DePaul University. The orientation is designed to acquaint you with the everyday practices
Network to Work Meeting Resource Materials September 2015
Network to Work Meeting Resource Materials September 2015 The way you present yourself at work has an impact on your co-workers and your work environment. Workplace etiquette refers to the kinds of social
Prepare, Prepare, Prepare for that Interview!
Prepare, Prepare, Prepare for that Interview! This handout will provide you with information to prepare for your interview. It contains some of the following:! rules about the interview, how it will flow
PRESENCE YOUR PROFESSIONAL. Advice on Dress and Appearance. Taken from The Nurse s Etiquette Advantage. By Kathleen D. Pagana
YOUR PROFESSIONAL PRESENCE Advice on Dress and Appearance By Kathleen D. Pagana Taken from The Nurse s Etiquette Advantage Reprinted by permission from Sigma Theta Tau International 36 FEBRUARY / MARCH
COMPETENT COMMUNICATION MANUAL (NEW)
Project #1: THE ICE BREAKER Executive Summary: For your first speech project, you will introduce yourself to your fellow club members and give them some information about your background, interests and
Importance of research
Careers Centre Telephone Interviews Telephone interviews are becoming more common as companies often prefer to use them as a screening process before they invite candidates to a face to face interview.
INTERVIEWING SKILLS. OBJECTIVE: Upon successful completion, students will be able to successfully participate in a mock interview.
INTERVIEWING SKILLS OBJECTIVE: Upon successful completion, students will be able to successfully participate in a mock interview. CAREER PREPARATION LEARNING RESULTS MET OR PARTIALLY MET: B.2. Demonstrates
Online Meeting Best Practices. How to Host Successful Online Meetings. A detailed guide on the three online meeting stages:
Online Meeting Best Practices How to Host Successful Online Meetings A detailed guide on the three online meeting stages: 1. Pre-Meeting Actions - Preparation 2. The Online Meeting - Execution 3. Post-Meeting
Personal Research Let this be an introspective exercise for you. Be honest with yourself and have fun while you accomplish something very important.
Interviewing for a position with Turner can be a valuable learning opportunity. Based on our experience in recruiting and hiring talent, we have assembled some ideas to help you in the process. Preparation
Coaches Education Programme. Coach of beginner - intermediate players (former ITF Level 1) Candidate Workbook
International Tennis Federation Coaches Education Programme Coach of beginner - intermediate players (former ITF Level 1) Candidate Workbook Copyright ITF Coaching 2008 1 All rights reserved. The reproduction
50 Communications Activities, Icebreakers, and Exercises
50 Communications Activities, Icebreakers, and Exercises Peter R. Garber HRD Press, Inc. Amherst Massachusetts Copyright 2008, Peter R. Garber The materials that appear in this book, other than those quoted
Lesson Effective Communication Skills
Lesson Effective Communication Skills Lesson Overview In this lesson, participants will learn about various types of communication and how important effective communication is in the workplace. Lesson
Team Brief Guidelines
Team Brief Guidelines CONTENTS Introduction What is team briefing? The benefits of team briefing The team briefing process The team briefing calendar Guidelines for managers with a responsibility for delivering
So you have a job interview Congratulations!! Before going to your job interview it is important that you research and rehearse.
So you have a job interview Congratulations!! Before going to your job interview it is important that you research and rehearse. Research the position and the organization so that you can: 1. Predict,
TIPS TO HELP YOU PREPARE FOR A SUCCESSFUL INTERVIEW
TIPS TO HELP YOU PREPARE FOR A SUCCESSFUL INTERVIEW Preparing for the Interview RESEARCH Don t forget to research the organization/company before the interview. Learn what you can about the workplace prior
OBJECTIVES. How can I use the phone and email to communicate effectively with adults? Phone and Email Etiquette
1 communication & networking Phone and Email Etiquette The BIG Idea How can I use the phone and email to communicate effectively with adults? AGENDA Approx. 45 minutes I. Warm-up (5 minutes) II. Phone
INTERVIEW TIPS PREPARING FOR INTERVIEWS
INTERVIEW TIPS PREPARING FOR INTERVIEWS These pre-interview essentials could make the difference between your next career step or a career full stop! Make sure you know the exact address and time of the
Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started
Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started Objectives This course covers the following voice and video features of the Lync 2010 client. Make a Call Answer a Call Manage a Call Forward
Phone Etiquette Reference Guide Copyright 2006 Bonney Staffing. All rights reserved
Compliments of Phone Etiquette Reference Guide Copyright 2006 Bonney Staffing. All rights reserved Introduction In today s world the telephone is one of the most important tools used to do business in
Microsoft Lync 2010 Voice and Video Training
Microsoft Lync 2010 Voice and Video Training Objectives This course covers the following voice and video features of the Lync 2010 client. Make a Call Answer a Call Manage a Call Forward a Call Follow
Customer Service Manual
Customer Service Manual Produced: June 26, 2013 CUSTOMER SERVICE MANUAL Our goal is to give our patrons a positive and inviting image of our organization. Having professional, knowledgeable and positive
Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with
Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with confidence. At That s Good HR, we take our responsibility
DEVELOPING EFFECTIVE COMMUNICATION SKILLS
DEVELOPING EFFECTIVE COMMUNICATION SKILLS Being able to communicate effectively with others is important to our psychological well-being for a number of important reasons. Communication allows us to convey
GUIDELINES FOR PUBLIC SPEAKING
Jacobson Center for Writing, Teaching and Learning GUIDELINES FOR PUBLIC SPEAKING From asking and answering questions in class to delivering a formal speech, public speaking is an important part of your
VIRTUAL MEETINGS A BEST PRACTICE GUIDE How to prepare and pull off effective Virtual Meetings
VIRTUAL MEETINGS A BEST PRACTICE GUIDE How to prepare and pull off effective Virtual Meetings Virtual meeting: a meeting where some or all of the participants are interacting using telephone and/or on
There are some easy steps that you can take that will increase your chances of success at interviews.
Interview Skills There are some easy steps that you can take that will increase your chances of success at interviews. First, remember that job interviews should be a process of two-way communication.
WOW Factor and Guest Experience!
WOW Factor and Guest Experience! 12 TH ANNUAL GREY-BRUCE REGIONAL TOURISM CONFERENCE OCTOBER 26, 2011 PRESENTED BY: THERESA SYER Congratulations on your interest in Creating the WOW Factor and enhancing
Customer Service Training
W A S H I N G T O N S T A T E D E P A R T M E N T O F H E A L T H W I C P R O G R A M Customer Service Training - 1 - This institution is an equal opportunity provider. Washington WIC Nutrition Program
Skill Sets we will visit: Communication Essentials Nonverbal Communication Behaviors The Art of Engaged Listening Stumbling Blocks and Building Blocks
Communicating Our Way Through the Jungle of effective client care Peggy Dersch Communication Specialist Courtesies Why we re here Participants will learn: Purposeful and intentional communication behaviors,
Moderating Usability Tests Principles & Practices for Interacting
Moderating Usability Tests Principles & Practices for Interacting Joe Dumas and Beth Loring Morgan Kaufmann, 2008 ISBN 978-0-12-373933-9 Introduction Getting Started 10 Golden Rules Initial Contacts Interacting
Creating mutual trust
13. 3and Creating mutual trust respect Organisations that thrive are those where the company culture promotes mutual trust and respect of colleagues, and this is as true in PR as it is elsewhere. In this
Workplace Etiquette : Your ticket to getting the results you want
Workplace Etiquette : Your ticket to getting the results you want WHAT WILL WE DISCUSS? What is Workplace Etiquette? Why it is important General Office Etiquette and some of the Workplace Do s and Don
NURSING ADMISSIONS INTERVIEWS
Student Union Memorial Center, Suite 411 (520) 621-2588 www.career.arizona.edu NURSING ADMISSIONS INTERVIEWS How you present yourself during your nursing school admissions interview will influence your
Exceptional Front-Line Customer Service in Higher. Education
Exceptional Front-Line Customer Service in Higher Julie A. Selander Education Director, One Stop Student Services & University Veterans Services University of Minnesota Presentation Overview Defining customer
Laugh at your fear of Public Speaking ~ Give an Icebreaker Speech!
Laugh at your fear of Public Speaking ~ Give an Icebreaker Speech! JoAnne Castagna, Ed.D Technical writer-editor Army Corps of Engineers New York District Sonia Satra Soap Opera Actress Award-winning Speaker
EFFECTIVE COMMUNICATION 7-1 EFFECTIVE COMMUNICATION
EFFECTIVE COMMUNICATION 7-1 EFFECTIVE COMMUNICATION OBJECTIVES To successfully complete this assignment, you must study the text and master the following objectives: Identify the parts of Shannon s communications
Using Your New Cisco VOIP Phone STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES
Using Your New Cisco VOIP Phone Agenda Getting to know your IP phone Cisco 8961, 9951 Review the basics and learn about special features Soft Keys Login/Logoff Free Conference Calling Ring tones and images
Role Preparation. Preparing for a Mock Trial
Criminal Law Mock Trial: Role Preparation This package contains: PAGE Preparing for a Mock Trial 1 Time Chart 2 Etiquette 3-4 Role Preparation for: Crown and Defence Lawyers 5-7 Judge and Jury 8 Court
University Recreation Staff Training Modules Etiquette
University Recreation Staff Training Modules Etiquette This training module will outline the employee work practices we expect all staff members to follow. Lesson 1: Dress Code The employee dress code
Days to teach: 90 days TEKS Specificity Assessment Vocabulary Strategies Resources. Sender. What does the communication flowchart look like?
TEKS CHAP 130 Unit 1- PROFESSIONAL INTRODUCTIONS AND PROFESSIONAL COMMUNICATION PROCESS 2(A-H) The Student applies s strategies. (10) (A-E) The student develops an understanding of s through exploration
FOR LEADING. A book from the series Effective Communication by. T +33 (0)825 096 860 / +33 (0)4 42 320 000 [email protected] www.ecsplicite.
KEY PHRASES FOR LEADING CONFCALLS A book from the series Effective Communication by T +33 (0)825 096 860 / +33 (0)4 42 320 000 [email protected] www.ecsplicite.com BP 124 300 avenue du Col de l Ange
101 Characteristics of Americans/American Culture
101 Characteristics of Americans/American Culture To help you compare and contrast what you observe of American culture and your own, mark the similarities and differences between your culture and what
Complete a Relationships Presentation
Complete a Relationships Presentation Speech Tips 1. I am so scared of giving my speech. How do I get over my nervousness? Nervousness is natural. Think of it as a friend rather than an enemy. You need
Business Etiquette. A WorkLife4You Guide
A WorkLife4You Guide Business Etiquette Business etiquette is a practical and profitable social skill that plays an important role in career success, building better relationships and increasing professionalism.