Location: POD 60 Phone: (416) Hours: Mon Thu 8:30 am 6:30 pm/fri 8:30 am 4:30 pm

Transcription

1 Location: POD 60 Phone: (416) Hours: Mon Thu 8:30 am 6:30 pm/fri 8:30 am 4:30 pm

2 Career Development Workshops Get Ready Know yourself and what you want Discover Your Career Passion Pinpointing Resources for Career Planning Get Set Present yourself with style The Wow Factor: Resumes & Cover Letters that stand out Interview Techniques that Land the Job Grad School Application Essentials Keep It Pro: Business Etiquette & Dress Don t Slurp the Soup! Tips for Dining Etiquette Success GO Make your move Job Search Strategies that Maximize Results Leveraging Social Media for Your Job Search LinkedIn: Developing Career Connections & Effective Profiles Make it a Breeze: Transitioning from School to Work Showing Achievements: Crafting an Engaging Portfolio

3 Agenda 1. What is business etiquette? 2. Introductions 3. Handshakes 4. Speaking Professionally 5. Correspondence Phone Fax Business Letters 6. Meetings and Presentations 7. Dress for Success 8. International Business Etiquette

4 What is Business Etiquette?

5 Introductions Introductions - From junior position to more senior position E.g.) Elena, I d like you to meet our Manager, Mr. Merilo. [Mr. Merilo, this is Elena Tavares, our new receptionist.] Use person s full name and title: E.g.) Have you met our new researcher, Dr. Marie Pierrefonds? Allows her to say Please call me Marie if she prefers

6 Sets stage for ongoing, positive encounter: Greeting Firm handshake Direct eye contact Handshakes The host typically offers their hand for a handshake Nametags Worn on RIGHT lapel

7 Speaking Professionally Direct communication: Using Words to communicate Open-ended vs. close-ended Q s Indirect communication: Takes context of words into consideration i.e.) Eye contact, posture, facial expressions, etc.

8 Speaking Professionally: Powerless to Powerful Phrases Powerless I m wondering if we could? I m not sure about this, but we could I suppose / I guess, perhaps This may be only how I feel, but I guess my question is I m not sure, but maybe we could Powerful Could we? We could / Let s Let s / I suggest that we Please consider My question is My research shows that we should In my opinion / I suggest

9 Speaking Professionally: Expressing Frustration Instead of: You missed important details in your report Try: Some important details are missing in this report Instead of: You keep interrupting me Try: John, I ll be interested in your input when I finish explaining my ideas Instead of: Why didn t you tell me you needed help? Try: Please ask me for help if something isn t clear. My door is always open Instead of: That s not going to work Try: That s an interesting observation. My experience is

10 Correspondence Phone Fax Business Letters

11 How to speak well on the phone: Speed Loudness Clarity Friendliness Energy Smile Show appreciation Phone Etiquette

12 Know reason for your call Prepare required materials Identify yourself Phone Etiquette Beginning a business call: Be brief and stick to your point Explain why you called Ending a business call: Summarize your call: To summarize, I will send you the document tomorrow, and we will discuss it on Wednesday, the 29 th. Thank the other person and be positive

13 Phone Etiquette Leaving effective voice messages: State your name clearly State date and time of your call Summarize your message Leave instructions about how you can be reached

14 Additional tips: Turn off your cell phone Phone Etiquette Conference calls If you initiate introduce everyone participating (unless they already know each other) Voic Clearly state name and availability to Hello, respond you have to reached calls Tim Liu in the Marketing division of Warner Lambert on Monday April 13. I am in meetings throughout the day. For immediate assistance please contact Rupa Rampersad at extension 4503.

15 and Fax Etiquette Best practices for contacting senior level management by fax or ?

16 Fax Etiquette Cover page Purpose of fax or action requested Your name and contact information Number of pages being transmitted

17 Etiquette Short and to the point Don t send confidential info Avoid jokes / offensive comments Don t type all in CAPS Keep message neutral - Avoid multiple exclamation points and emoticons Check spelling and grammar Use clear language Always use company address for business

18 Signature Jane Smith Quality Control ABC Company Tel: 516-xxx-xxxx ext. 123 Fax: 516-xxx-xxxx

19 Writing formal Etiquette Address the reader by title (Mr., Ms, Dr.) Use formal, respectful language Avoid contractions (use you would instead of you d ) Use objective words and specific terminology Close with your name and title

20 Etiquette Writing conversational Greet the reader informally by first name Use a friendly but professional tone Use some contractions and personal pronouns Close with a brief and friendly salutation (regards) and your first name only

21 Business Letters Short, professional and to the point Use company letterhead unless writing personal thank-you Avoid excess verbiage: Example) Instead of: Please feel free to call me if you have any additional concerns, and I shall be happy to answer your questions Try: Please call me if you have any questions or need additional information

22 Writing a Business Letter Business Letters Use plain English instead of business speak Use words and phrases that sound natural Aim for clarity in technical language Example) Business speak: awaiting your instructions Natural language: please let me know Remember to write concisely!

23 Meetings and Presentations

24 Presentations How to give a presentation: Develop your topic Add interaction Create excitement with visuals Use slides effectively Meet and greet Provide handouts or direct to websites Speak effectively Practice, practice, practice!

25 Meetings Tips for being a good participant at meetings: Respond promptly to a meeting invitation Review agenda in advance Be prepared review topic and purpose of meeting Bring reference and/or discussion materials Listen and be open to new ideas. Respect other points of view Take notes on areas of meeting that affect you

26 Dress for Success Business Formal Business Casual Casual

27 Dress for Success Stock your closet Keep it neat and clean Steer clear of bar attire Look the part

28 Dress for Success Be mindful of company dress code and/or event. For example: Presentation or big meetings Interviews Corporate offices Creative offices Business casual dress code Casual dress code e.g.) casual Fridays Dress for the weather and seasons!

29 Dress for Success: Business Formal

30 Dress for Success: Business Casual

31 Dress for Success: Casual

32 International Business Etiquette Research Country History Geography Government Economics Customs Traditions, religion National character

33 International Business Etiquette Things to review before meeting: What is valued in interactions E.g.) saving/giving face, respect for elders/rankings, modesty, etc. Scheduling E.g.) holidays, favourable days, days to avoid

34 Connect With Us! Contact Information: Location: POD 60 Phone: (416) Hours: Mon. Thur. 8:30 am 6:30 pm Fri. 8:30 am 4:30 pm