Nanny Information Brochure

Transcription

1 Nanny Information Brochure

2 Welcome to Appleberry Care... Sharing the Care We are small, family run agency set up to help families and establishments find the right care for their individual needs. To respect the differing needs, cultures and values of our clients. We understand the early years of a child s life are vital as the stepping stones to their successful future that we spend time finding the right people who work to the same principles as ourselves. What we do: Our aim is to provide quality, reliable child carers who add value to an organisation or household. Carers who work to a standard of excellence to meet, or excel, the client s needs. Our carers will be understanding and responsive to the needs of the client and provide the appropriate care that will enable the child/ren to grow and develop in a clean, safe, secure and happy environment. We only put forward candidates that we think are suitable for your position. We personally interview and vet all of our candidates. The vetting includes enhanced CRB s, references, qualification verification & ID checks. We offer training courses in first aid, food hygiene, challenging behaviour, safeguarding children, autism awareness & more. We can also help your nanny become Ofsted registered (OCR) if required. Who are we: Sharing the Care we are a small, family run agency ready to help families and establishments find the right care for their individual needs. To respect the differing needs, cultures and values of our clients. We understand the early years of a child s life are vital as the stepping stones to their successful future. We spend time finding the right people who work to the same principles as ourselves. Appleberry Care (Childcare) formerly Nursery Staff Ltd/NSL is a Nanny and Childcare Agency. Appleberry Care was first established in 2002 by Lisa and Mark Vaughan (the owners) under the childcare agency Nursery Staff Ltd (est 1998). The home/domiciliary care side of the business grew and grew and Appleberry Care Ltd became a business in its own right.

3 Who we are Continued We can provide care from 1 hour to 24 hours. We offer a babysitting service for the evenings and/or a mobile crèche service (if you are organising a family get together such as a wedding and want the children to be cared for on site). We are based in Burnham High Street and cover all of the Thames Valley Area. Kelle Roffe, the manager, is qualified in children s care, learning and development, has years of experience in childcare, has a daughter and a strong administration background. Lisa Vaughan, the Director and Owner, has an NNEB, years of experience in Childcare and two daughters of her own. Lisa also has an MA in Human Resources and has been a Director of Human Resources responsible, amongst other tasks, for the recruitment and selection of staff within a multi-national organisation. Why are we unique: We are a small family run and, therefore, very flexible to the needs of our clients. We understand that the needs of our clients are all different. We work closely with our families at the start of the business relationship to ensure we gain an in-depth understanding of what our clients want; what sort of person they are looking for and what areas they need help with; be it helping the mother and/or father with day to day tasks or taking sole charge of the children. We do this by visiting the family at home or arranging an appointment for the family at our office if that s preferred. We provide child carers for all types of contracts. From clients who need a long term permanent, full time carer to clients who just need short term carers to help them through an extremely busy or difficult time in their lives (when a friendly, helping hand gets them through the maze). After Service: Once you have employed your nanny, we can provide ongoing support and guidance to you and your family, anything we can do to make life easier we will do our best to help with, including a payroll service, Sitters service (includes Sitters for special events), emergency childcare, places to go in your area or advice.

4 Nanny Job Description Nannies will look after your child/ren in your home, offering individual care. A Nanny s role is to create a safe, nurturing and stimulating environment in which the children can thrive and develop. Nannies may hold a childcare qualification, or have previous experience as a nanny. The salary of a nanny can vary depending on the type of job, the hours and the location. Live in positions are offered with a lower salary because you are providing them with accommodation for free. We have given an idea of what the nanny will earn below but this is a guide. We will be able to give you a more accurate cost once we have your requirements. The duties of a nanny will vary depending on the family s needs and these duties should be agreed in advance. These duties can include: Preparing meals for the children, making sure they have a well balanced diet Plan activities to stimulate, challenge and encourage skills in all areas of learning and development i.e. physically, intellectually, socially and emotionally Nursery duties (this usually includes children s washing and ironing, keeping the children s rooms tidy and cleaning up after activities/meals during the day) Providing a safe, fun, secure & loving environment for your children

5 Types of Nanny roles Daily/Live out Nanny: This would be a sole charge position, usually working between 8-10 hours a day, Monday Friday. Sitting wouldn t be including in their contact therefore this would be paid on top of their salary. A daily nanny will usually earn between net per day or net per week depending on experience. Live in Nanny: A live in nanny would usually work between hours a day, Monday Friday. Sitting would also be including in their contract, usually 1 or 2 nights a week. The main role of a nanny is providing care for the children and therefore should not include any household cleaning, if cleaning is going to be included in the role this will need to be discussed and agreed in advance (Nanny Housekeeper role). You will need to provide the nanny with appropriate accommodation within your home or separate to it. A nanny should be able to have free time whilst they aren t working but still be allowed to stay in the accommodation provided. A live in nanny will usually earn net per week depending on experience. Special Needs Nanny: A special needs nanny will be responsible for all the duties of a nanny but may care for one or more children with special needs that will need additional care. This type of position will vary enormously depending on the special need. This may range from a mild learning difficultly to profound/multiple physical and mental disabilities. Each child will require different assistance to help them reach their maximum potential. These positions may require the nanny to take further training or have experience in specific conditions. Special needs nannies need to be sensitive to the whole families needs, supporting the parents and siblings will also be part of the position. Nanny Share: There are two different types of nanny share. One is a nanny that works for two families. The families will then share the cost of the nanny and agreed the terms of her contact together. The other is an experienced or qualified nanny who has a child of her own that they will bring to work with them.

6 Types of Nanny roles Continued Night Nanny: A night nanny can be invaluable if you are feeling sleep deprived at anytime, especially after giving birth. This role will include caring for your baby and helping to encourage a better sleep pattern. Night nannies usually start their evenings between 9-10pm and finish between 6-7am. This role is very flexible and can be used as and when the night nanny is needed. Usually per hour. Nanny/Housekeeper: This position will include the normal nanny duties plus household management. This can include shopping, cooking, light housework, supervision of household staff, looking after family pets etc. This would be a daily or live in position. A nanny/housekeeper would usually earn net per week depending on experience. After School Nanny: This position would mean collecting the child/ren from school and taking them home, preparing their tea, doing homework, bedtime routine etc. After school nannies may have their own child/ren with them whilst they are working. They will usually earn 8-10 net per hour Temporary/Emergency Nannies: A temporary nanny may be needed for one day to six months (anything longer is classed as permanent), full time or part time. We can provide a pay as you use service for this where the nanny is employed by us and you use them as and when you need them, the nanny will fill out a timesheet for the hours they work for you, then you will get invoiced for those hours. This will mean we are responsible for the nannies contract, employment law & payroll. Please call for more details on this. Proxy Parents: This type of care is for parents that may need to leave their child/ren with a nanny 24hrs a day for as long as required, the nanny would live in whilst they are needed. Basically the nanny is stepping in as a parent whilst they are away for business or for a long weekend.

7 Interview Tips and Advice Interviewing for your nanny position can be a new experience for some parents, we would advise that you prepare some questions to ask the nanny that will help you decide whether the candidates have the right experience, qualifications, training and that their outlook on childcare will suit your family s needs and requirements. Here are a sample of interview questions you could use: What attracted you to this position? Why did you decide to become a nanny or why are you looking for your first nanny job? What do you enjoy most about being a nanny or working with children? Do you have any childcare qualifications? Have you completed any training in First Aid, Safeguarding Children, Food Hygiene etc? What age were the children you have cared for previously? What activities have you planned in the past? What activities do you think would be age appropriate for our children? What qualities do you think make you a good nanny? Have you had experience with potty training? (if appropriate) Have you prepared food for children in the past? What sort of food could you prepare for our children to make sure they have a varied nutritious diet? Do you know the area we live in? If so do you know of any activity groups or places to take the children? How would you decide on what discipline our children should have? How would you make sure our children are polite and well mannered? What do you feel is most challenging when it comes to being a nanny? What interests or hobbies do you have? Can you tell me a bit about you and your family? What is important to you when you are looking for a nanny job? What would be your ideal family to work for? What do you feel should be included in your nanny job with regards to nursery duties? Have you had any difficulties or challenging situations with your previous positions? How did you handle these and would you handle this differently if it was to arise again? Do you have a clean driving licence? How long have you been driving? Do you have any allergies or medical conditions? Do you smoke? If you were offered this position when would you be available to start?

8 Interview Tips and Advice Continued You need to discuss your nanny position in depth with the nanny for her to understand exactly what will be expected of him/her. A good nanny will ask lots of questions about you and your family, they will be interested to know what the family s current routines, hobbies and interests are. This will show whether the nanny is looking for the perfect job that she will feel happy in or whether the candidate is looking for any nanny job. Second interviews: Once you have decided on a nanny or a few nannies you think will be a perfect match for your family it would be worth inviting them to your home for a few hours to spend some time with your children. This will show how the nanny interacts with the children and how the children react to the nanny. Once the nanny has spent some time with the children it would be worth having another chat with them about what they think of the role, how they think the session with the children went and what their salary expectations are. Once you have found the nanny you wish to employ you can make a formal offer of employment which we can do for you once you have decided on the date you want the nanny to start, they days and hours you want the nanny to work and the salary you want to offer the nanny.

9 Employing a Nanny Essential Information Becoming an Employer: When you become an employer you have to meet certain obligations in terms of paying tax and National Insurance Contributions and meeting minimum standards of employment. We can help you guide you by recommending an Agency who can handle payments for you. We can provide you with a standard contract of employment which you can adapt to meet your needs. Tax Contributions: Your nanny will be employed by you rather than self employed and so you will be responsible for paying your nanny s tax contributions. Most nannies like to agree their salary based on a net figure. National Insurance Contributions (NICs): NICs are payable on employee s salaries that are above the earnings threshold and are a contribution calculated on a percentage of earnings, payable by BOTH the employee and the employer. Written Statement of Particulars: This is like a contract of employment and must be issued to employees within eight weeks of them starting work. We can help with this once you have made an offer. It must include the following details: Names of Employer and Nanny, Job Title, Start Date, Hours of Work, Salary details, Holiday entitlement, Sick Leave entitlement, Pension arrangements (if any), Notice Period, Details of disciplinary procedures and sackable offences. These are the basics. You can include things such as duties in detail, overtime/time off in lieu arrangements, live in arrangements, ad hoc babysitting, house rules such as friends staying, smoking policy, use of telephone and other household appliances, use of car, salary review date, dress code, family holiday arrangements, length of probationary period, payment of fuel for the car, insurance arrangements etc. Two copies of the Contract should be made and signed by both parties. Public and Employer s Liability Insurance: As an employer we would advise that your nanny gets insurance to protect him/her against accidents that could happen to both the children and to the nanny. This will offer peace of mind to both the nanny and the parents as accidents do happen.

10 Employing a Nanny Essential Information Continued Payslip: Employers must supply their nanny with a payslip itemising their earnings and all the deductions that have been made. National Minimum Wage: You must pay your nanny at least the minimum wage unless they are living as part of the household Paid Annual Leave: Every employee, full or part time, is entitled to four weeks annual paid leave (pro rata if part time i.e. if working 4 hour days, 3 days a week, you have pay four weeks of 3 lots of 4 hours) Notice of Termination of Employment: Your Nanny is entitled to one weeks notice for the first month to 2 years, after 2 years they are entitled to 2 weeks notice, and this continues for 1 week per year of service up to 12 weeks notice. This can be overridden by a longer period if you wish to write that into the contract. Maximum Working Hours: You cannot insist on your employee working more than 48 hours average per week although you re Nanny can work for longer if she signs an agreement to opt out of this which can be cancelled at any time with agreed notice. Statutory Maternity Rights: If your Nanny becomes pregnant whilst working for you, she would be entitled to maternity leave and pay. Ofsted Register (OCR): For you to be able to pay your nanny using the childcare vouchers that some employers offer you will need to get your nanny Ofsted registered. It can take up to 12 weeks for your nanny to become registered. The nanny will need to have at least a level 2 qualification in childcare & a valid paedatric first aid certificate to be able to apply. The annual fee is 103 which includes a CRB (criminal records bureau) check. If you need more information on this please visit or call us on

11 Parents Help Role A parents help will work the same sort of hours as a nanny. This is a role for someone without as much experience as a nanny therefore they are not left with sole charge of the children constantly. There can be times during the day that they are left with sole charge responsibility. This position can be live in or daily. The parent s help will work alongside the mother/father, caring for the children, helping with nursery duties (children s washing, ironing, tidying the children s rooms, cooking for the children) and helping with light duties such as family shopping or family washing. The parent s help is not a cleaner and should not be expected to do all of the household duties. A parent s help usually earns net per week depending on experience. The duties of a parent s help will vary depending on the families needs and these duties should be agreed in advance. This position can be a temporary or permanent position, full time or part time. An extra pair of hands can go a long way.

12 Appleberry Care Sitting Service What is Sitting : If you want to go out and need someone to sit in your house (or the location you may be staying at) whilst your child/ren sleep for the majority of the session we class this as sitting. Hours for sitting are from 6pm. If, however, you need someone to take your children out or care for them during the day time then please refer to our temporary Nanny information sheet. Our Staff: All of our staff (Sitters) have been personally interviewed face to face, have a childcare/care qualification and/or relevant experience, an enhanced CRB (police checked) and have been reference checked by us. We can provide training in first aid, food hygiene, safeguarding children/adults, moving and handling and challenging behaviour. Please check with us what training/qualifications the sitter has undertaken at the time of booking. How does it Work? You pay a membership fee to gain access to our staff database. Babysitting/Sitting fees are either a one-off booking fee of 10 + VAT each time you require our service, or a quarterly membership fee of 25 + VAT to have access to experienced and/or qualified Sitters when you need them. If you have a membership with us you will not pay anything else for using our service until you need to renew your membership. These payments can be made straight to our bank (sort code Account number Appleberry Care Ltd), by cash or cheque. Bookings can be made over the phone, or text message. Our contact details can be found at the end of this brochure. You then pay the Sitter direct at the end of the session. Membership fees cannot be refunded once paid.

13 Appleberry Care Sitting Service Continued What happens next? The Sitter will come to your home at the agreed time. (If you prefer you can arrange a pre-visit and you will pay the Sitter for the length of the pre-visit). At the end of that time you will pay the Sitter for the hours they have worked, rounded up to the next quarter of an hour. The rate that you pay the Sitter is your choice and is agreed when the booking is made but we would advise the below info on hourly rates which is inclusive of any travelling costs. Information/Details: You are responsible for providing the Sitter with all the necessary information and details they will require. Liability: The Agency endeavours to provide the Client with the most suitable candidates for sitting. However the final decision to use a Sitter is the sole responsibility of the Client and the Agency does not accept any liability for any kind of inconvenience, loss or damage howsoever arising and whether caused directly or indirectly from an act or omission of a Sitter introduced by the Agency. Similarly no warranty is offered in respect of the suitability, honesty, capability or character of any Sitter introduced by the Agency and employed by the Client. In these circumstances the Sitter is not employed by the Agency, as we are providing a finder style service. The Client is responsible for ensuring that their home contents insurance includes cover for Employers and Public Liability insurance for domestic workers, including child carers. The Agency does not exclude or restrict any liability for death or personal injury resulting from its negligence. Cancellations: If you cancel the arrangement with less than 24 hours notice you will be invoiced for half of the session.

14 Recommended Payments Days Hourly rate paid to the Sitter direct Number of Children Additional Children Monday to Thursday, Sunday from 6pm 5.95 per hour (or part thereof) One +50p per child per hour Friday/Saturday from 6pm 6.45 per hour (or part thereof) One +50p per child per hour Special Needs Child Mon Thurs/Sun after 6pm 6.45 per hour (or part thereof) One +50p per child per hour Special Needs Child Friday/Saturday from 6pm 6.95 per hour (or part thereof) One +50p per child per hour Notes Special Occasions/Dates No more than 3 children per Sitter After midnight rates are charged at an additional 1 per hour Hourly rates will be negotiated at the time for special occasions e.g.: Christmas, New Year s Eve, Valentine s Day, Sitting at a temporary address e.g. sports club or hotel, Bookings made with less than 4 hour s notice

15 Appleberry Care emergency childcare Service No matter how organised you are some things do not always go to plan and a back up is needed, at times like these we understand how important it is to have emergency help when it comes to childcare. Emergency Nannies: An emergency nanny may be needed for one day to six months, full time or part time. We can provide a pay as you use service for this where the nanny is employed by us and you use them as and when you need them, the nanny will fill out a timesheet for the hours they work for you, then you will get invoiced for those hours. This will mean we are responsible for the nannies contract, employment law & payroll. Please call for more details on this. These emergency nannies are available at short notice and take over the care of your children at the home. The nannies will be experienced in stepping into someone else s shoes and understand it might be an unsettling time for the children. The nannies will do all they can to make this temporary arrangement as easy as possible. The nannies we use will have sole charge experience; have a valid first aid certificate & CRB check. All references will have been checked and qualifications (if they have them) will be verified & the nanny will have been personally interviewed by the team at Appleberry Care.

16 Engagement Fees Confidential not to be divulged to any third parties without prior agreement. These are subject to review on a yearly basis. Full Time: Nannies/Parents Help: Part Time: Nannies/Mother s Help: 3 x Weekly Net Salary 3 x Weekly Net Salary After school care: Temporary: A temporary Nanny would then be employed by the agency therefore ABC would be paying the Nanny directly; ABC would also be responsible for the Nannies tax and NI. You will be invoiced every two weeks for the hours the nanny has worked. Per week: Daily cover: Weekend cover: Sitters Service: Quarterly fee: (unlimited access for a sitters during the evening for 3 months) One off sitting fee: All fees are subject to VAT and include a contract of employment. Cheques should be made payable to Appleberry Care Ltd or payment straight to our account, sort code Account number These engagement fees should be read in conjunction with our Terms & Conditions, which are available on request.

17 Contact Us If you would like any more information regarding our services or you would like a client registration form please contact us: Appleberry Care Childcare Mgr Kelle Roffe Tel: , [email protected] Appleberry Care Ltd - CQC Registered Domiciliary Care Agency: