THIS SECTION IS MANDATORY AND MUST BE COMPLETED.

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1 Customer Care Award THIS SECTION IS MANDATORY AND MUST BE COMPLETED. NAME OF ENTRANT Type here SALON NAME Type here ADDRESS Type here SALON TEL Type here MOBILE Type here (All correspondence will be routed through this address) Type here WEBSITE Type here SIGNATURE Type here DATE Day/Month/Year Typing your name here constitutes a signature By ticking this box you agree to abide by the rules of the competition and accept that the judges decision is final. You can view the full rules of entry on the IHBA website ( A high resolution picture (JPEG File) of the entrant must be supplied with your entry. This photograph could be used for publicity purposes. By ticking this box you agree to this condition and confirm you have attached same to your entry. By ticking this box and typing your signature (above) you confirm that all information supplied in your entry is factual and accurate to the best of your knowledge. An entry that in any way breaches this condition will be judged null and void. YOUR ENTRY WILL NOT BE ACCEPTED UNLESS THIS FORM IS COMPLETED IN FULL AND THE ABOVE THREE BOXES ARE TICKED.

2 Customer Care Award THIS CATEGORY IS OPEN TO ALL SALONS. Please ensure you read all pages in this entry form. 1. How many clients does your salon currently service? Answer 2. In line with your salons policy on dealing with customer complaints please give 2 actual examples that show how these were dealt with and what the outcome was. A) Answer must be no longer than 3000 characters

3 2. Question two continued B)

4 3. List a maximum of 10 ways in which your salon enhances a clients experience / visit. A) B) C) D) E) F) G) H) I) J)

5 4. Why do you feel your salon is worthy of this award? Feel free to include any additional information to help support your entry. IMPORTANT NOTE PLEASE REVIEW THE SUBMISSION GUIDELINES ON THE FOLLOWING PAGE AND THEN COMPLETE THE CHECKLIST BY TICKING THE BOXES BEFORE SUBMITTING YOUR ENTRY.

6 HOW TO SUBMIT YOUR ENTRY Save your fully completed entry form to your own hard disk. Attach this PDF file, along with the mandatory entrant photograph and any additional documents/ photographs, as JPEG files to an . Send this to Entries must be received by close of business on Friday 6th July If you have any queries relating to your entry or the submission of please REVIEW & TICK THE BOXES ON THIS CHECKLIST BEFORE YOU YOUR ENTRY I have read Judging Criteria, Rules of Entry & Tips on Entering. I have checked that I am eligible for the category I have entered. I have attached JPEG files of photographs and printed material as requested. I have checked that all entry questions are fully completed. If I am entering more than one category the salon details mandatory section must be completed on each form. I fully understand and have ticked the three boxes at the end of the mandatory section of each category entered.

7 Judging Criteria, Rules of Entry & Tips on Entering JUDGING TIPS ON ENTERING THE AWARDS Entries will be judged by independent judges and marked on the following: Closing date for entries is close of business on 6th July Content (quality and meeting the stated criteria). For your best reference guide on hints, tips and FAQ s visit the Awards website ( or contact your local sales representative. Any entry that does not adhere to the criteria will be disqualified. Every entry will be seen and marked by each judge. Each entry will be given points, which are added up to reach a final score. Finalists may be visited by a mystery shopper, receive a mystery phone call or alternatively may be called for an interview as part of the final judging procedure. All entrants will be notified by as to the status of their entry via the address supplied on your entry form. Finalists will be announced online on the Awards website ( and on Facebook. All information supplied in your entry, will be kept private and confidential for all catagories. The judges reserve the right not to present an award in any particular Award category should they deem that entries submitted do not meet the standard required. RULES AND REGULATIONS The completed entry form must be signed by the person submitting the entry. Choose carefully the category (-ies) you want to enter. Read and re-read the criteria for your chosen category as most category criteria have changed. Quality is far more important than quantity. Make your entry easy for the judges to read and understand. Provide evidence to back up any statements where requested. When entering more that one category, separate pictures/evidence must be included for each category entered. When providing evidence of advertising/editorial pieces etc. do not send full copies of newspapers/ magazines. Attach scans of relevant cuttings, making sure you identify which publication they appeared in. Re-read all your answers and ensure you have answered the questions accurately. Remember, the judges do not know your salon if you have a successful business prove it with genuine evidence. Closing date for entries is close of business on 6th July The Judges decision is final and no correspondence will be entered into. IMPORTANT NOTE Three-time winners of the same category will be entered into the Hall of Fame and cannot enter this category for 1 year. PLEASE REMEMBER! All winners will receive a complimentary ticket to the Awards Luncheon for themselves and a guest. All entry forms for all categories must be completed in full. Entries can only be accepted on the official digital Entry Forms. Completed entries must be ed to [email protected]. Any queries please [email protected].