Securitas Argentina Corporate Social Responsibility Report

Transcription

1 Securitas Argentina 2012 Corporate Social Responsibility Report

2 2012 Corporate Social Responsibility Report

3 2 Securitas Argentina Securitas Argentina 3 Words from Christian Faría Securitas Argentina s Country President Words from Patricia Sclocco Communication, Public Affairs and Corporate Social Responsibility Director Our Sustainability strategy is based on the generation of quality work, transparence and training of our security guards at the Securitas Institute; we are convinced that our contribution to the Industry is to share our knowledge as global company in order to improve the development of the Private Security sector in our country. We are guided by the cornerstones of our Road to Follow : loyal clients, committed employees and sustainable profits, therefore, we are focused on clients, innovation and specialization of our security solutions. We worked hard during this year. We created an Executive Committee composed of security solution directors, regional directors and segment directors that is in charge of performing all actions related to the strategy of the business as defined by the Board of Directors. We commenced a decentralization process as well as a process to create regions with operation support sectors so as to be closer to clients; we created AMBA Region (Bs. As. Metropolitan Area). In order to contribute to the technological solutions of the Securitas Group, we acquired Federal Resguard, a company specialized in the Gated Communities segment as well as Trailback, a company specialized in satellite monitoring solutions. Following this line of ideas and aimed at fostering the Innovation culture so as to create value for our clients, improve the quality of our services and turn operations more sustainable, we launched the first Innovative Ideas Contest for all employees of Company and 29 projects were submitted. In alignment with a global level responsible management, we re-launched the Value and Ethics Code which includes the main principles to be complied with by all employees and suppliers of Securitas. In order to deepen the communication channels with our people, we created the Defensor del Empleado [Ombudsman] as a channel to solve queries and complaints related to defaults on the Code of Conduct in a safe and confidential manner. Furthermore, we also implemented the Portal del Guardia [Guards Portal], an online platform where guards from all regions may access to information on their activities, download documents, submit queries and acquire knowledge on Securitas. We know that despite the goals achieved, we still have several challenges to meet. We expect that the information shared turns out to be interesting for you and we are confident that this Report will make our actions, as a company committed to responsible management, more transparent. Our working teams feel satisfied that they are able to show and share our CSR strategy. The contents of this new report prepared by all areas of the company together include testimonies and information on management advances and learning, including commitments and challenges of Securitas Argentina. At regional level, we worked hard to align the strategy taking as the bases of our work the training of security guards at the Securitas Institute; through this institute we try to improve the services offered and, in turn, to cooperate with the institutionalization and professionalization the industry. In this way we show our commitment to our people, developing knowledge and professionals with expertise in private security, motivating them to better themselves both at personal and professional levels and offering growth opportunities in the company. The launching of the program Defensor del Empleado as a mechanism to listen to our employees and as a tool to place us at the forefront on human resources issues and challenges us to continue working to meet the needs and queries of security guards. With our Program of labor inclusion of physically disabled persons we generate quality employment and reinforce our bonds with the social sector, working in coordination with entities in order to create a working team whereat diversity and equal opportunity stand out, adding value to our company. We renewed our commitment to intensify our work so that our company continues generating quality employment, training professional guards and showing transparence when giving explanations to our audience of interest. We are convinced that Sustainability is a one way road and we will continue offering our individual and corporate efforts to build every day a company with an integrated and sustainable management.

4 4 Securitas Argentina Securitas Argentina 5 Table of Contents Introduction 6 I. Securitas Argentina and CSR 9 II. A Responsible Business Model 15 III. A company based on values 21 IV. A company built by persons 29 V. Solutions at the service of clients 39 VI. Works focused on the community 49 VII. Respect for the Environment 55 VIII. GRI Indicators 62

5 6 Introduction Introduction 7 Fiel, which rendered business in Buenos Aires and in the North West area of the country. Thereafter, the company continued its expansion process through the acquisition of other local security companies and the inclusion of new businesses. The rendering of security services is regulated by different laws 1 applicable in each province of the Argentine Republic. Irrespective of such fact, in general terms, it is an industry where informal working relations prevail, depriving security guards of rights such as labor union memberships, paid vacations and training among other rights. Taking into consideration the needs of our clients, Securitas contributes its international experience offering training also to its clients so as to take them closer to best global practices applicable to each of their businesses. Introduction Securitas Group Securitas is a worldwide leader in security, performing operations around the world. Securitas protects homes, work places and the society as a whole. Its main activity is rendering security services grouped in specialized guarding, mobile services, monitoring and consulting services as well as investigation services. Securitas has more than 300,000 employees worldwide, offers a wide variety of security solutions tailored to the needs of different industries and clients segments. The security services it renders include patrol, access control, fire detection and prevention and surveillance among other services. In 2012, the total sales of the Securitas Group amounted to SEK 66,458 million. Securitas is currently the security services market leader in several countries within Latin America and has approximately 36,000 employees in seven countries within the mentioned region: Argentina, Chile, Colombia, Costa Rica, Ecuador, Peru and Uruguay. Securitas in Argentina - Responsible leader in the private security industry Securitas is the leading security provider in Argentina -it has the highest number of employees, the most important market share and the highest billing. Furthermore, it decided to assume its leading position to enhance and professionalize the private security sector. Securitas arrived in Argentina with the acquisition of the well-known local company Organización The management of the security knowledge is one of the priorities of the company. The Securitas Institute 2 is the training center where all employees of the company receive tools to acquire abilities and skills that improve their possibilities to grow. The commitment of the company is evidenced through several initiatives that have positive results in the industry, among them we can mention a wide range of training courses offers to security guards as well as the contribution of innovative ideas and good international practices to improve the services offered in the country and foster a more responsible work framework for the industry. The security business is regulated by Law 1913 in the jurisdiction of the Government of the City of Buenos Aires and by Law in the jurisdiction of the Province of Buenos Aires. In the interior of the country, each province has provincial rules: There is more information available on page 31 of this Report. 1

6 8 Securitas Argentina I. Securitas Argentina and CSR The security business is based on reliability. Only a responsible management and a transparent communication may generate trust among groups of interest. As from such certainty, Securitas Argentina has undertaken the commitment to perform businesses taking into consideration social, economic and environmental issues Corporate Social Responsibility Report

7 10 I. Securitas Argentina and CSR I. Securitas Argentina and CSR 11 I. Securitas Argentina and CSR Working with responsibility implies opening your mind, analyzing benefits and impacts related to the company s business and acting consequently, taking into consideration all groups of interest. The security services rendered by Securitas Argentina contribute to economic as well as social development: it offers to security guards a quality employment, making all transactions with clients easier, cooperating with the progress of communities through labor inclusion programs and programs to support education and environmental management that minimizes the use of natural resources. Securitas Argentina is aware that enlarging the scope of its services, making access to its services easier, is one of its main challenges that will consolidate its responsible management since this is the way to enhance the positive effects related to the business: employability, inclusion and, of course, security. When designing the CSR strategy, the company has three standards: Efficiency: to put resources into such activities that may be successful and/or may make a significant difference. Realism: to undertake projects and liabilities taking into account the management capacity of the company. Profitability: to implement initiatives which fall within the business plan of the company. Securitas Argentina points out the relevance of security guards and their families within the groups of interest. That is why CSR s main areas of action are focused on them. Irrespective of this fact, all groups of interest are deemed important for the company as well as their expectations as regards Securitas Argentina s actions. There is a fluid and continuous communication with all of them through different dialog channels: Groups of Interest Expectations Dialog Channels Shareholders and executive officers Clients Employees Enforcement Authorities Community Environment Other companies of the sector Suppliers Respect for the values of the company Compliance with the legal framework Ethical and transparent management Compliance with legal responsibilities Specialization in different services Quality services Labor conditions Training and development Labor security and health Compliance with the legal framework Cooperation with authorities and government Coordination with other institutions Cooperation with community Support to Social Organizations Help to employees family Environmental impact management Environmental protection awareness Respect for all companies within the sector Dialogue as a way of understanding Clear and transparent acquisition processes Compliance with payment terms Long term relationships allowing the planning of commercial operations Corporate Social Responsibility Report The publication of the CSR Report is aimed at sharing with all groups of interest of the company all programs, practices and initiatives developed within the framework of the CSR management. The report is not only a valuable communication tool but also an essential tool to measure and evaluate work and progress as well as to identify those areas that require more attention. Annual reports/quarterly videoconferences My Securitas Executive Board of Directors Meetings Regular visits by Operation Managers/ Satisfaction Survey Web Securitas Info Securitas/Intranet/My Securitas Web Securitas/Performance evaluation Public-private articulation conferences Participation in chambers of the sector Programs with the community Web Securitas Annual Report Annual Report Participation in chambers of the sector Audits Web Securitas Annual Report Securitas Argentina understands that the dialogue with the groups of interest is one of the best tools that companies have in order to show their commitment and transparence towards the community whereat they operate. The aim of this face to face communication tool is to reveal the expectations of the different audience to which the company is related in order to answer with concrete actions. Securitas Argentina s fourth CSR Report, as previous reports, was prepared following the guidelines of the reporting standard G3.1 of the Global Reporting Initiative (GRI) for a level C application. Securitas Argentina Reporte de Responsabilidad Social Empresaria 2010 Securitas Argentina Reporte de Responsabilidad Social Corporativa 2011 The data included in the publication correspond to initiatives implemented by Securitas Argentina during the year 2012 and comprises all domestic operations of the company. Securitas Argentina Memoria de Responsabilidad Social Empresaria 2009

8 12 I. Securitas Argentina and CSR I. Securitas Argentina and CSR 13 High satisfaction levels Securitas Argentina Decent labor conditions Clients Security Guards and Employees Commitment to quality services Working team that prepared the CSR Report: Management and Finance Department: Brenda Ratto - Purchase Chief. Gastón Corrado - Tax Responsible Person. Romina Semino - Payroll. Commercial Department: Natalia Pereyra - Coordinator. Communication, PA and CSR Department: Patricia Sclocco - Director. Vanesa Colaneri - CSR Analyst and Report Coordinator. Jimena Ezcurra - Communication and Brand Analyst. Innovation and Technology Department: Bibiana Ferreira - Controller and Management. Risk and Legal Department: Juan Ratto - Director. José María Soneira - Quality Management Systems Responsible Person. Maximiliano García - Security, Health and Environment Responsible Person. Paola Cámara - Quality Auditor. Human Resources Department: Patricia Lindblom - Director. Luis Lagos - Employment, Compensation and Development Responsible Person. Gladys Rodríguez - Medical Team and Special Program Coordinator. RR.II Department: Néstor Cruzado - Director. General Management: María Laura Paladini - Management Support and Community Program Coordinator. Two dialogue meetings were held: one with representatives of media specialized in CSR and another with persons responsible for management areas. After analyzing opinions and contributions resulting from such meetings a materiality report was prepared considering also the feedback of other internal and external sources relevant to Securitas Argentina. Issue The security business in general Company/business relation Health and safety at work Training and education Chapter A responsible business model A company built by person A company built by persons A company built by persons The conclusions of such report show those issues that constitute a priority for Securitas Argentina and that are dealt with throughout the publication so as to answer those concerns expressed during dialogue instances. Indirect economic impact Corruption A responsible business model A company built on values Again; in order to prepare the report we requested the cooperation from different areas of the company through information surveys and the final approval of contents. Above, from left to right: Brenda Ratto, José María Soneira, Romina Semino, Natalia Pereyra, Patricia Sclocco, Gladys Rodríguez and Maximiliano García. Below: Vanesa Colaneri, Laura Paladini, Bibiana Ferreira, Jimena Ezcurra, Paola Cámara and Luis Lagos. Absent from the photograph: Patricia Lindblom, Juan Ratto, Néstor Cruzado and Gastón Corrado.

9 14 Securitas Argentina II. A Responsible Business Model Securitas, worldwide security leader, is consolidated as the first private security company also in Argentina. The integrity of its actions, the efficiency in its daily operations and its vocation of services are the factors that contribute to its leadership Reporte Corporate de Responsabilidad Social Responsibility Social Report Corporativa 2012

10 16 II. A Responsible Business Model II. A Responsible Business Model 17 II. A Responsible Business Model Loyal Clients Commited Employees Sustainable Profits Central Region South Region Littoral Region AMBA Region 4 Regions: AMBA Buenos Aires Central Córdoba Littoral Paraná South Bahía Blanca In order to continue creating a responsible and successful business model, Securitas is guided by the Camino a Seguir [Road to follow], which is based on four management cornerstones: loyal clients, employees committed to their tasks, sustainable profits generation and innovative, quality and efficient solutions for clients. During the year 2012, Securitas grew and therefore, contributed with the following: New investments: Acquisition of Federal Resguard, a company specialized in the gated communities segment and with several services in the province of Mendoza. The operation contributed 970 employees. Acquisition of Trailback, company specialized in developing satellite monitoring solutions based on GPS. The operation contributed to the Securitas Group by creating more integration to new security technological solutions for clients. New offices: San Juan: taking into consideration the importance of the market of San Juan for Securitas operations during recent year, a new office was inaugurated in the center of the city of San Juan, to render services related to commercial, financial, warehouses and mining activities. Córdoba: the Central North West region of Argentina also inaugurated a new a regional branch located at Cerro de las Rosas in the City of Córdoba, generating a better work space for Administrative, Commercial and Information Technology Departments. 15,000 employees in the whole country. New regions: AMBA: more than two years ago, Securitas started a decentralization process at Branch Management level and created regions with operation support areas in order to better meet the needs of both its clients and employees. That is why it created Regional Centro [Central Region] with its main office in the city of Córdoba; Regional Litoral [Littoral Region] with its main office in the city of Paraná, and Regional Sur [South Region], with its main office in the city of Bahía Blanca. The last step in this process was taken by the end of the last year with the creation of Regional AMBA (Buenos Aires Metropolitan Area) [AMBA Region], which includes the City of Buenos Aires, Buenos Aires Suburbs and the North and West areas of the province of Buenos Aires. Gabriel Di Césare and Alejandro Castex are in charge of this region and report directly to the Country President. Its operating structure is divided into four Security Solution Departments. The road to follow. Focused on the client to provide specialized solutions Operating leadership to strengthen the business essence Inspiring a culture of innovation and value for our clients Developing knowledge on security and share better practices To offer to our clients innovative and effective solutions of excellent quality. El Camino a seguir.

11 18 II. A Responsible Business Model II. A Responsible Business Model 19 SECURITAS ARGENTINA IN NUMBERS Provinces in which it operates Offices Employees 14,971 10,827 Market share 14.6% 14% Net sales AR$1,523,717,785 AR$1,052,896,538 Salaries and social benefits AR$1,005,139,149 AR$767,368,696 Operating costs AR$364,254,000 AR$105,672,497 Tax Payments AR$121,900,000 AR$77,330,189 Dividends and interest and loans AR$28,370,000 AR$61,655,404 Payment to suppliers AR$412,624,916 AR$120,640,715 Local suppliers 2,028 1,513 Local purchases percentage 95% 95% Investment in efficient vehicle fleet to reduce CO2 emissions AR$7,800,000 AR$5,870,822 Commercial companies that are part of Securitas Argentina s Group: Securitas Argentina S.A. Vigilancias y Seguridad S.A. A.I.P.A.A. S.A. Securitas Servicios S.A. Seguridad Argentina S.A. El Guardián S.A. Seguridad Cono Sur S.A. Vigilan S.A. Securitas Argentina s Organizational Structure: Videco S.A. Fuego Red S.A. Trailback S.A. Federal Resguard S.A. Securitas business strategy has three management foundations: loyal clients, employees committed to their tasks and sustainable profits. Services / Clients Security Guards Supervisors / Service Chiefs Considering the market needs, Securitas Argentina offers three different kinds of solutions: a) Security solutions: through specialization, segmentation and professionalization of the business and employees, the solutions offered are tailored to the needs of the clients. Physical surveillance. Mobile Services 3. Monitoring and Acuda Services. Satellite vehicle monitoring. Facilities. Alarm monitoring. Access control. STM (maintenance). c) Consulting and investigation: solutions and risk managements. Evacuation plan. Training of personnel on security issues. Protection of executive personnel. Business continuity plan. Branch Management Aviation Branch Management Gated Comm. Branch Management Ports Branch Management Videco D.S.S. 2 D.S.S. 1 Branch Management Branch Management Branch Management Branch Management Branch Management Bs. As. 1 Bs. As 2 Interior 1 Interior 2 Interior 3 Mobile Center Center South Staff C&I CMT Systems Manag. b) Innovation and technology: installation, monitoring and maintenance. Country President 3 Itinerant surveillance services. The same security officer performs guarding services for multiple customers within the same geographical area during one shift.

12 20 Securitas Argentina III. A company based on values Thanks to the knowledge and efficiency of the local management, the international experience and an effective business model, Securitas managed to became the leading supplier of security solutions in Argentina. Securitas success is based on the performance of a committed working team with solid corporate values Corporate Social Responsibility Report

13 22 III. A company based on values III. A company based on values 23 III. A company based on values Mission: to protect homes, workplaces and society. Visión: to turn Private Security into a model of benefits for workers, clients and shareholders. Values: a. Integrity: It means to work with honesty, complying with all laws, respecting all obligations undertaken with clients, with security organizations, with tax entities and the community in general. Securitas always complies with its integrity requirement, openly expressing its own opinions, informing irregularities and not withholding information. b. Vigilance: being professional implies seeing, hearing and evaluating. Securitas employees are always attentive and alert and notice things other do not. Thanks to their vigilance we are aware of potential risks and incidents that may take place in our clients premises. c. Helpfulness: Securitas employees will lend assistance when needed even if it is not specifically related to their job. Values and Ethics Code As regards all actions carried out by Securitas, it is essential the compliance with laws, the maintenance of high ethics standards and the protection of our shared values because they constitute the foundation of the trust of Securitas clients, employees, shareholders and stakeholders. to the values of the company and supports the principles set out in the United Nations Universal Declaration of Human Rights, the International Labor Organization s Declaration on Fundamental Principles and Rights at Work and the Organization for Economic Cooperation and Development s Guidelines for Multinational Enterprises. The mentioned Code includes guidelines on the following issues: Compliance with local laws and rulings. Human Rights. Employees. Business Ethics. Environment and sustainability. Commitment with the community. Compliance with Securitas Values and Ethics Code is mandatory for all members of the company and ensures that Securitas continues to be a company valued and respected by all groups of interest. In 2012, the code was re-launched for al Securitas employees at global level. The version is available at Corporate Social Responsibility in our web page: These principles are also essential to keep the strength and reputation of Securitas brand, to foster sustainability and the long term growth of our company. Securitas Values and Ethics Code is one of the corporate keys of the company. It establishes the main principles that must be complied with by all employees and suppliers of Securitas. The Code is closely related

14 24 III. A company based on values III. A company Securitas based Argentina on values 25 Defensor del Empleado [Ombudsman] Securitas created in 2012 the Defensor del Empleado. A safe and confidential channel to deal and solve all queries and denounces on ethics and security issues as well as on any other concern related to employees labor environment. The reports and queries are received by [email protected], by a pay-free telephone line and by courier and they are managed through a workflow aligned to the Quality Management System. Securitas Argentina s Executive Committee Country President / Christian Faría Controller / Alberto Alesci Risk and Legal Director / Juan Ratto Innovation & Technology Director / Marcos Gómez Security Services Director / Miguel Feroglio Securitas Gated and Private Communities Director / Gabriel Di Cesare Securitas Gated and Private Communities Director / Alejandro Castex South Region Director / Fernando Azpiroz Littoral Region Director / Marcelo Tortul IT Manager / Lucas Rinaudo Mobile & CMT Manager / Sebastián Cruzado Statistics of denounces as of Claims Type of claim Claim channel Received Ended Pending Wrong salary liquidation Bad treatment Harassment Ended termination of claimant Mail Tel. Central Region Manager / Luis Magistrali Aviation Department Manager / Víctor Sosa Buenos Aires Region 1 Manager / Alberto Nieto Buenos Aires Region 2 Manager / Pablo de Bueno Buenos Aires Region 3 Manager / Hugo Gismondi Corporate Government Securitas Argentina has a solid corporate government scheme and an integral management system that ensure compliance with business objectives with ethics and integrity. Board of Directors Chairman / Luis Vecchi Vice-chairman / Carlos Rinaudo In 2012 the Executive Board was created. Such Board is composed of security solutions department directors, regional directors and segment directors who are in charge of the execution of actions related to the strategy of the business defined by the Executive Board of Directors and of the report on the implementation results. Country President / Christian Faría Controller / Alberto Alesci Commercial Director / Julio Terrado Communication, Public Affairs and CSR Director / Patricia Sclocco Financial Director / Omar Martín Innovation & Technology Director / Marcos Gómez The Executive Board of Directors is the main governing body of the company in charge of defining the general strategy and policies of the company as well as administering the resources and approving policies. It is composed of thirteen directors that meet regularly in order to supervise strategies, compliance with operating objectives and issues related to business management, among them we can mention CSR issues. The remuneration of the members of the board of directors is divided into a fixed amount and a variable amount according to the level of responsibility and it is determined based on the results of the business and the performance level. Human Resources Director / Patricia Lindblom Institutional Relations Director / Néstor Cruzado Risk & Legal Director / Juan Ratto Risk & Legal Director Ibero-America / María Fernanda Gutiérrez Security Services Director / Miguel Angel Feroglio 2012 Corporate Social Responsibility Report 2012 Corporate Social Responsibility Report

15 26 III. A company based on values III. A company based on values 27 Risk Management There are several risks related to our industry, from the point of view of operations, economy, finance and legal as well as risks that are inherent to the security tasks undertaken in connection with clients. Before rendering services, the company prepares a Security Report to measure the magnitude of possible risks both related to the services and the client in order to determine not only risks but also the best services tailored to the needs of the client. Interaction with chambers, business associations and the public sector As leading company within the sector, Securitas is responsible for fostering a professional and responsible development of the security industry. To such effect, it actively participates in chambers, business associations and cooperates with governmental authorities at national, provincial and municipal level always trying to identify opportunities to cooperate and improve both the service and the community. We adhere to the principles of the United Nations Global Compact. At global level, to the Universal Declaration of Rights from the United Nations Organization (UNO), to the Labor Fundamental Principles and Rights from the Labor International Organization (ILO) and Guidelines for Multinational Companies from the Organization for the Economic Cooperation and Development (OECD) Objectives Advancement Level To achieve the commissioning of the Registro de Agencias de Seguridad Privada (RASP) [Private Security Agencies Registration] 4. Partial achievement (only 35% of advancement as regards this process) To foster the improvement of the industry through a continuous improvement process Participation in business chambers: Cámara Argentina de Empresas de Seguridad e Investigación (CAESI). Miguel Feroglio is Regular Member of the Board of Director, President of the Academic Issues Committee and Member of the Executive Chair. Carlos Rinaudo is Regular Member of the Directors Committee, President of the Economic Affairs Committee and of the Labor Issues Committee. Cámara de Empresas de Seguridad de Buenos Aires (CAESBA). Luis Vecchi is the president of such institution. Cámara de Comercio Sueco Argentina. Luis Vecchi is the Treasurer of such entity. Forética Argentina Asociación Civil. Luis Vecchi is the president of such entity. Cámara de Comercio de Estados Unidos en Argentina (AmCham). Cámara Española de Comercio de la República Argentina. Cámara Argentina de Seguridad Electrónica (CASEL). Cámara de Industria y Comercio de la Matanza (CICM). Cámara Industrial from Parque Industrial Pilar. Consejo Empresario Argentino para el Desarrollo Sustentable (CEADS). Instituto para el Desarrollo Empresarial de la Argentina (IDEA). ASIS International. To work in favor of the amendment of Law ruling the private activity in the province of Buenos Aires in order to extend the limit of the number of security guards per company To foster improving practices in the industry through continuous improvement processes 2013 Challenges Partial achievement To implement the Securitas Integrity Line as a tool to inform denounces related to defaults on the Code of Conduct. To end the project aimed at digitalizing security guards authorizations. To implement the E-Learning course on the Code of Conduct for all staff. To perform the continuous follow up of the project to amend Law , already treated, but since this is an electoral year a short term enactment may be difficult. To create the Ethic Committee and the Corporate Social Responsibility Committee for the AMBA Region. 4 The RASP system s purpose is to digitalize forms related to guards, purposes, weapons, vehicles and communication equipment in order to make more agile both registration and authorization errands at the Province Office for Private Security Management [Oficina Provincial para la Gestión de Seguridad Privada].

16 IV. A company built by persons

17 30 IV. A company built by persons IV. A company built by persons 31 IV. A company built by persons Hiring 2012 Directors 3 Managers 19 Supervisors 34 Securitas results from all and every person that composes it. It is focused on working with committed persons and developing skilled persons capable of using their initiatives with others to meet the objectives of the company, always seeking to improve organization s and clients satisfaction. Securitas Argentina s total employees Administrative personnel 128 Security Guards 3,960 Total 4,144 Distribution of Board of Directors and Management by gender Men Women Board of Directors 13 3 Managements 60 6 Payroll per year Total employees 14,971 10,827 10,553 Distribution of employees per category Management level Middle Management Operating level 14,571 10,569 10,335 Total Securitas Group 14,971 10,827 10,553 Geographical Distribution of Employees City of Buenos Aires and Buenos Aires Suburbs 10,876 7,204 6,905 Interior of the Country 4,095 3,623 3,648 Total Securitas Group 14,971 10,827 10,553 Average employee turnover (per month) City of Buenos Aires and Buenos Aires Suburbs 3.27% 2.50% 4.62% Interior of the Country 1.88% 2.58% 3.27% Proportion of executive directors from local community Percentage of executive directors from local community 96% 90% Employees under Collective Bargaining Agreement Collective Bargaining Agreement (CCT) No. 507/07 + SUVICO 97.5% 95% 95% Administrative Personnel Performance Evaluations (ED) Percentage of employees that receive ED 100% 5% 2.7% Inclusion of personnel with different kind of disability Training and Growth The training and professional growth of security guards is one of the main assets of the company because security is a profession that requires constant training. Securitas Institute is the space created to develop better skills of our personnel in order to render an excellent security service. The different academic level to which Securitas Argentina s security guards have access offer the client a very important added value that makes the difference between Securitas Argentina and other security companies. In turn, cooperators know that they have the opportunity to train and develop their skills. During 2012, the following courses were given at Securitas Institute 5 : Basic courses and refreshment courses for security guards within the City of Buenos Aires and Province of Buenos Aires. Basic courses and refreshment courses on Airport Security (AVSEC). International Ship and Port Facility Security Course (ISPS). Training course for monitoring guards. Disabled persons performing administrative activities Security guards More information on page 35 of the 2011 Sustainability Report.

18 32 IV. A company built by persons IV. A company built by persons 33 Labor Inclusion Programs E-Learning Platform. Access to quality training for all security guards. This platform allows equal access by all security guards to training offers because it minimizes the geographical dispersion of a wide payroll countrywide. During 2012, the training level II for security guards which contents are aimed at professional technical knowledge and social professional skills was implemented. Furthermore, the level III training is aimed at segment specialization. Inclusive Security: The purpose of the program is to offer job positions to disabled persons aiming at labor inclusion and generating impact on the quality of life of such persons so that they can develop their potentialities and actively participate in the labor world, generating a more inclusive culture in the company. Inclusive Security benefits those persons of age with certain disabilities that finished primary education and are searching for a job. During 2012, 14 persons with certain motor disability or hypoacusis were benefited with this course. The program is implemented in the Province of Buenos Aires and in the city of Buenos Aires E-Learning Participants Level I 1,938 Level II 1,062 Level III Under development Program for Middle Management This program is aimed at security guards, planners and supervisors with certain potential identified by their supervisors and/or managers. A specific training module is designed for each of such positions taking into consideration responsibilities and tasks. Since 2011, this program was defined as one of the requirements to access to promotions and career plan within the company. This initiative is developed together with certain organizations of the civil society CEDIMA, La Solidaria, Fundación Par and La Usina and has the support of the Ministry of Justice and Security of the Province of Buenos Aires and of the City of Buenos Aires, the Comisión para la Plena Participación e Inclusión de las Personas con Discapacidad (COPIDIS) and the Ministry of Labor and Social Security of the Nation. The public sector offers advice in the process to select candidates for this program and grants the necessary authorizations to include persons with motor disability not contemplated within the Private Security Law No Middle Management Training Course Security Guards Supervisors Planners Total Together with the Civil Association La Usina, two workshops were held to give the necessary tools for full inclusion of disabled persons; members of the Board of Directors as well as all those persons directly related to the implementation of the program were present at the workshops. Program Securitas Management and Innovation Training (SMIT) 6 This program, performed in all countries where Securitas is present. represents a key tool for growth and development of persons taking part in it and it is aimed at making local leadership of the company stronger. 6 More information on 2011 Corporate Social Responsibility Report. In 2012 Securitas Argentina was acknowledged by the Asociación Cristiana de Dirigentes de Empresas (ACDE), for its program Inclusive Security.

19 34 IV. A company built by persons IV. A company built by persons 35 The program Héroes [Heroes] 7 This program, launched in 2011, acknowledges and rewards those security guards whose performance was outstanding as regards knowledge, compliance with service directives, perfect attendance and performance causing distinctive impact on the service. In 2012, 5,274 security guards at different categories of the mentioned program were rewarded. Program Becas Estímulo [Scholarship Encouragement] With this program Securitas Argentina pays between 50% and 100% of the total value of all college education, university education and masters of employees pursuant to eligibility standards determined by the company. This benefit contemplates the actions of the scholarship holder and his/her studies performance. During 2012, 33 employees received this scholarship. Compensation and benefits Securitas Argentina has a compensation system aimed at ensuring internal equity and external competitiveness from its cooperators. The program of benefits is structured pursuant to hierarchical levels. Such benefits are aimed at Health, Education, Family Inclusion, Motivation and Acknowledgement. Scholarship Melker Schörling The scholarship Melker Schörling offers to Securitas employees the opportunity to develop their professional knowledge and experience within an international environment. The scholarship offers annually this opportunity to four employees who are referents of transaction (operating managers, supervisors and planners) of all divisions of the group at worldwide level that make a difference for clients acting as daily heroes in their work. Program Vida Sana [Healthy Life] During 2012 this initiative was launched aimed at all employees in order to improve and enhance the quality of life of Securitas Argentina s team. This program is based on two axes: health and food. The purpose of the scholarship is to offer opportunities to receive international education in a specific area/issue in any other country where Securitas operates. In 2012, Rafael González del Pino, Security Solutions designer of the Central Region of Securitas Argentina, proposed a new service design in the Bank segment in order to optimize the number of hours. He received this award. He travelled to Sweden to receive training. Through this program the prevention, care and wellbeing are fostered through different activities such as: free and voluntary medical exams, publication of issues of general interest (alcoholism, obesity and smoking, among other subjects) in internal communication media. Also fruits and healthy food were included in the cafeteria of the company. 7 More information on page 39 of the 2011 Corporate Social Responsibility Report.

20 36 IV. A company built by persons IV. A company built by persons 37 Innovative Ideas Contest The purpose of this contest is to stimulate and spread processes to transfer knowledge and technology applied to this industry so as to improve the quality of the service offered. It fosters innovative projects focused on building loyal clients, committing employees and make operations sustainable. The assessment criteria were the following: degree of innovation: the project must imply an improvement in the proposed relation; applicability: the results of the work must be useful in practice so as to benefit its implementation within pertinent scope; impact on the company and on society: the application of the contents of the work must have a positive impact on the dissemination of the management culture of the company and its business environment. Four categories of projects that involve an improvement process were determined: employees - technology - processes/productivity - specialization. The called was aimed at: security guards, technicians, operators, staff personnel and middle management. 29 ideas participated, 21were selected as finalists and 3 were the winners. The first prize was awarded to Servicio Técnico Mecánico by Ruth Tosi, the second to Guardia Técnico by Luis Magistrali and the third Control de Activos Fijos by Hugo Gismondi. Objectives 2012 To implement E-learning platform s level II and level III To re-launch Securitas Code of Conduct To increase the number of security guards that take part in Level I of the E-learning platform To open branches of Securitas Institute in the city of Córdoba and Littoral region To launch Module II of the Program Héroes To implement a healthy life program for employees To launch a specialization course for Monitoring Guards To implement the Defensor del Empleado To implement the innovative ideas contest To launch the Portal del Guardia Securitas Level of achievement Partial (level III not completed) Not achieved (5,666 users) Replicar una nueva edición del Programa Jóvenes con Futuro. No Cumplido (El Ministerio de Trabajo no implementó el programa durante 2012) 2013 Challenges To implement level III of the E-Learning platform. To implement the E-Learning course on the Code of Conduct for staff personnel and security guards. To implement the E-Learning course on Process Management for Middle Management. To grant access of all guards to the Securitas Guard Portal. To implement three Innovative Ideas. To replicate the new edition of the Program Jóvenes con futuro [Young people with Future].

21 38 Securitas Argentina Securitas Argentina 39 V. Solutions at the service of clients

22 40 Securitas V. Solutions Argentina at the service of clients V. Solutions at the service of clients 4 1 V. Solutions at the service of clients thorough risks studies that are tailored to each added value helps to create long term relations and sustainable competitive advantages. Tool Box: Securitas management model Securitas business focus is security. The company strongly respects its corporate values -Integrity loyalty of its clients. Securitas growth is the direct consequence of the innovation of its products, a responsible management and the proximity with their primary groups of interest. This management model is globally used by Securitas. It informs values and priorities of the company with simple tools that generate a shared language. Each area of the company is represented by an essential tool for the business. The incorporation of technology places Securitas in a privileged position as regards other companies, therefore, Securitas becomes the only company that The advantages of specialization are an essential added value both for clients and for us since such industries and segments, from public entities, manufacturing companies, ports, banks, clinics and health centers as well as museums. Although each industry has particular risks and characteristics they are divided pursuant to their needs according to security solutions, whether they are integral, technological or consulting. 9) Persons. Models and structures are mere tools. Persons are the ones 1) Values. Our values -Integrity, foundation of Securitas. 1 2) Market. This tool helps us to remember that all clients are solution applicable to all of them. Commitment and dedication are key words for us. Our method to train personnel and transmit values is to do all that we teach ) Chain of value. The chain of value helps us to ensure that we render the correct service to the correct client Specialized guarding Innovation and Technology Mobile Technical Service and Maintenance Escort Alarm Monitoring 8) Step by Step. To improve our operations and attain a sustainable growth we must 7) Industry. The security sector is composed of the companies of the segment, the clients, the public administration, the labor unions, the communication media and the professional associations. Securitas thinks that dialogue among them is essential to create 7 6 6) Risk Management. In order to prevent possible risks and protect clients and employees, Securitas uses this tool that is focused on certain dimension of the operating activities ) Financial Control. The focus on control and follow development may be elements are the bases of 4) Organization. Knowledge of the market allows us to build an agile and horizontal organization. The decision making process are simple. Being near the client and the security guard is a basic premise for Securitas. Securitas Trailback Combines Services Fire Control and BMS 2012 Corporate Social Responsibility Report 2012 Corporate Social Responsibility Report

23 42 Securitas Argentina V. Solutions at the service of clients 43 The Diamond Box: the commercial management model The Diamond Box was developed as a strategic commercial management tool. The purpose of the Diamond box is to help employees to develop their potential and create more value for clients. It is focused on Commercial Directors and areas to support staff and represents the four key concepts of the business that must be considered when taking decisions: Security, Client, Service and Business. The four axes guide commercial actions and allow offering better services to our clients in order to create a competitive advantage in the future In turn, inside each diamond there are subcomponents that help to perform tasks in an effective and efficient manner. The interrelation of concepts is the key of the model Quality Policy In alignment with the vision, mission and corporate values, the Company implements as Quality Policy seven principles: To comply with the commitments with clients, employees and all persons taking part in the process. To comply with the legal and ruling requirements. To be close to clients in order to cooperate in the solution of their needs, offering innovative and useful solutions. To consider men and women rendering services at the facilities of our clients as the main assets of the activity. To constantly verify satisfaction of clients to improve efficiency of processes related to the rendering of services. To constantly improve the activities of the company. To consolidate the commitment with the company and the environment. To react To plan To control To make 2012 Corporate Social Responsibility Report 2012 Corporate Social Responsibility Report

24 44 V. Solutions at the service of clients V. Solutions at the service of clients 45 Level of Satisfaction Physical Security Level of Satisfaction % 10% 49% 77% 75% 84% 85% 83% 80% 77% 79% 76% 94% The adoption and maintenance of the Quality Management System (QMG) pursuant to ISO Standard 9001:2008 represents the possibility to consider quality in all operations in an orderly and systematic manner giving the chance to identify opportunities to improve. During 2012, based on the new guidelines of the business plan, the quality policy was restructured taking into account the cycle of continuous improvement PDCA: planning, doing, controlling and acting. This change resulted in a process to adequate corporate policies and procedures that must define and control all processes. In turn, it generated a training plan for employees and suppliers at all levels to assimilate and copy the new model. The actions implemented were the following: A. New Internal Audit Management Until August 2012, internal audits were performed only to branch managements and services. With the new audits, Security Solution Departments under the charge of different managements are also audited. With this inclusion focus is now on middle management control in terms of strategic objectives, action plans and performance indicators among other objectives. During 2012, seven out of nine planned corporate audits were carried out with positive results as regards the proximity of QMS and Operating Managers. This new focus, in turn, renewed the premise seek for conformity and support deviation management by the QMS. B. Induction course on the Quality Management System (QMS) During 2012, security guards also received their training in QMS with the purpose of informing the security guards affected to the rendering of services on particular QMS practices and procedures. 40 induction lectures of two hours per week were given during the whole year. 668 security guards were present at such lectures. C. Clients satisfaction survey As every year, the electronic client satisfaction survey was performed in order to evaluate the services rendered by security guards and the general performance of Securitas Argentina. Although the general result exceeded 80% of satisfaction we plan to optimize the survey management for the next period in order to increase the number of responses and to obtain more representative data. 36% Level of Satisfaction Innovation and Technology 64% High 6% Average High Regular Average Level of Satisfaction Escort Low 36% Level of satisfaction as regards Physical Security Services 85%, between average and high. Level of satisfaction as regards Innovation and Technology Services 100%, between average and high Security Guards Companies Results of the satisfaction survey Security Guards performance 85% 84% General Performance of Securitas Argentina 94% 83% Total Average 90% 84% 63% 31% Level of satisfaction as regards Innovation and Technology Services 94%, between average and high. High Average Regular

25 46 V. Solutions at the service of clients V. Solutions at the service of clients 47 Training to Clients: Welcome! During 2012, the area Innovation and Technology of Securitas Argentina continued with the program Client Welcome, designed to train electronic security clients on the use of the technology hired by them. This service was rendered to 470 clients in Regions AMBA, Littoral and Central NWA, showing a 34.6% growth as compared to the previous period. To implement the program Vision in 10 routes of the Mobile Service 2012 Challenge Advancement Level To extend the program Client Welcome to the Littoral and Center North West regions To digitalize the satisfaction survey to clients To design a service manual (general directives) and a manual on emergencies that may affect the continuity of the service (specific directives) Not achieved Partial achievement To end the implementation of the software Master Mind To develop and implement the Services Operating Center (SOC) To implement a specialization program on electronic security systems within the Integral Training Program for Guards in SOC. To include the operations of Vigilan S.A. in the Quality Management System (QMS) To increase the number of personnel to extend the scope of QMS audits To decentralize QMS management To obtain the certification of Securitas Institute pursuant to Standard ISO 9001 To digitalize the quality evaluation survey Partial achievement Partial achievement Not achieved 2013 Challenges To design a Crisis Plan to ensure continuity of Securitas Business. To implement the Master Mind Business. Securitas training at AA2000 Due to Securitas international leadership and experience in the airport sector, in 2012Securitas Argentina implemented together with its client Aeropuertos Argentina 2000 a training program based on specific issues detailed in the Security Program of the Company within the airport scope, as required by the Enforcement Authority (PSA), to wit: 1) Airport Security 2) The Airport 3) Situations that affect airport security 4) Actions recommended for our security 5) Cooperation with our security every day 810 security guards took part in the initiative and completed a 70-hour training. In turn, participants must perform an annual refreshment course of 6 teaching hours. This type of actions not only confirm the company s commitment with quality of service and clients satisfaction but also contribute to personalization of security guards tasks in the aviation sector through opportunities to improve and to obtain labor insertion for security guards. To develop the Mining Segment. To digitalize the Clients Quality Survey. To develop version 2.0 of the Diamond Box.

26 48 Securitas Argentina VI. Works focused on the community Securitas Argentina maintains its strong commitment with the community, which is reflected in social promotion actions and community investment projects. The company performs different interaction activities with the communities with which it operates either through dialogue or projects aimed at inclusion 8, education and training areas Corporate Social Responsibility Report

27 50 VI. Works focused on the community VI. Works focused on the community 51 VI. Works focused on the community Programs related to investments in the community aimed at fostering education: Convivir [Coexist], Mecenazgo en la Ciudad de Buenos Aires [Sponsorship in the City of Buenos Aires] and Educando con Impuestos [Teaching with taxes]. 18 Workshops with students and volunteers, in 4 schools. Preparation of teaching and learning material for kindergarten. Cities: City of Buenos Aires, Benavídez and Gral. Pacheco. 280 direct addressees and 576 indirect addressees. Program Convivir This program is an initiative of Securitas Argentina, implemented by the Association Conciencia, created in 2010 for the purposes of creating at schools spaces to think about and strengthen social and emotional skills of students, to foster values and to improve coexistence at school. Students are given the necessary tools to relate to each other in a more understanding and fair way so that they are capable of solving daily problems peacefully. After the successful experience at schools of the City of Buenos Aires (CABA), in 2012 the experience was also implemented in the Municipality of Tigre to extend the impact generated. During the 2012 school period, the scope of the Program Convivir was extended thanks to the cooperation of the Undersecretariat of Education of the Municipality of Tigre. Also ABA (Antibullying Team of Argentina) helped in the design of workshops in order to include significant tools to prevent violence at schools. A Conference on Awareness regarding these issues was given for teachers. This activity was carried out in the Municipality of Tigre and 200 teachers were present. The Program Convivir due to its subject matter, objectives and methodology contributes to the achievement of Training Goals 9 projected by the Organization of Ibero-American States (OIS) for 2021, standing for the education that we want for the Bi-centenary generation. At schools in the City of Buenos Aires where the program is implemented, the scope was also extended since the third workshop included the participation of two divisions of 2º grade of elementary school. In turn, children from kindergarten from both schools that took part in the program received games and didactic material to create a play center. The central part of the work during 2012 was games as element that helps to communicate and learn in order to put into practice values such as solidarity, comradeship and respect among other values. As an improvement opportunity, a teacher training workshop was performed in order to train teachers and authorities from public schools on such skills so as to generate more impact and ensure sustainability of the program. Within the framework of the Program Convivir, some of our employees of the support area help as volunteers in the activities preformed at the schools of the City of Buenos Aires Schools Workshops Children Teachers Inclusion Programs are described on page 33 of this Report. 9 Additional information can be found at 10 This number corresponds to a Conference on Awareness [Jornada de Reflexión] for teachers that took place in the Municipality of Tigre.

28 52 VI. Works focused on the community VI. Works focused on the community 53 Program Educando con Impuestos [Teaching with Taxes] Securitas took part for the fourth consecutive year in the fiscal credit system of the Instituto Nacional de Educación Tecnológica (INET) with the program Educando con Impuestos. This initiative is aimed at financing training and acquisition projects in connection with equipment for education institutes that relate education and work. The contribution made by Securitas to the institutions mentioned below amounts to AR$ 573,050: Centro de Formación Profesional Nº 404 from Avellaneda. Centro de Formación Profesional Nº 405 from Buenos Aires. Instituto San Vicente de Paul from Tucumán. Ley de Mecenazgo de la Ciudad de Buenos Aires [Sponsorhip Law of the City of Buenos Aires] Within the framework of the mentioned law fostered by the Government of the City of Buenos Aires in connection with co-financed projects, Securitas Argentina took part in the following initiatives: - Project Cuentos y Mundos [Stories and Worlds]: which purpose is to foster reading and writing of children who are to begin elementary education and/or that are already in the first years of school and need to enhance these skills. This project will commence in 2013 and has the dynamic of workshops after the needs of each education level are identified. Specific diagnostic and planning meetings will be held with operators and teachers to develop the activities to be performed and to select the material of the project. - Guide Seres Fantásticos [Fantastic People]: During the second consecutive year Securitas took part in this publication together with the Civil Association Rumbo Sur, a multidisciplinary group that since mid 90, produces documentaries, prepares teacher training courses, books and photographic exhibitions among other activities. This Guide is a tribute to the City of Buenos Aires and its contents are inspired in recognized stories and inventions of the City of Buenos Aires (porteños) and it contains illustrations from artists with different styles. During 2012, Securitas accompanied several organizations from the community through sponsorship of initiatives developed by such organizations. Its contribution amounted to AR$ 719,000. Donations Program Securitas has a donation policy to accompany its Social Network. The organizations to which it cooperates must be registered before the Superintendency of Corporations [Inspección General de Justicia] and Tax Authorities [Administración Federal de Ingresos Públicos]. Furthermore, donations must be in alignment with the CSR strategy and carry out projects of labor inclusion, disability, ethics and must be related to the business Objectives Advancement Level To generate a system to measure economic contributions aimed at CSR initiatives. To consolidate a network of Social Organizations that accompany CSR initiatives of Securitas Argentina. To formalize agreements that foster labor inclusion with the Ministry of Social Development of the City of Buenos Aires and the Government of the Province of Buenos Aires Challenges To end the cycle of the Program Convivir for students of schools of the City of Buenos Aires. To develop a workshop with teachers within the framework of the Program Convivir. To design the program Familia Securitas [Securitas Family]. Partial achievement (The initiative was only carried out in the City of Buenos Aires)

29 54 Securitas Argentina VII. Respect for the Environment Commitment Respect is one of the basic principles of Securitas relations with its groups of interest. The Company undertook the commitment to respectfully manage the use and consumption of natural resources. The activities performed by the Company are within the global policies of the Securitas Group and the ethic practices defined by it. The Security, Health and Environmental policy sets forth that the protection of the environment and natural resources must be one of the principles of business management Corporate Social Responsibility Report

30 56 VII. Respect for the Environment VII. Respect for the Environment 57 VII. Respect for the Environment Compliance with laws Disposal of resources Risk management To comply with applicable laws. To comply with our Clients rules. To make available means, human and technical resources to ensure effective operation of the prevention system. To identify risks related to hygiene, security, occupational health and environment. To generate in our personnel knowledge so that they respect the environment when performing their tasks. Specific training To audit at company s facilities compliance with policies and related procedures. Review of practices Vehicle Fleet Number Management of Resources Securitas implements activities that help putting into practice the Security, Health and Environmental Policy in compliance with corporate guidelines. In this way the company develops different systematic activities to minimize damages to the environment. One of the most significant aspects results from the consumption of fuels and greenhouse gas emissions from the vehicle fleet. Securitas works constantly to renew models that have less greenhouse gas emissions. As regards this issue, it also has preventive maintenance programs in units to maintain their efficiency and plans routes in such a manner so as to consume less fuel. During 2012, 102 vehicles were purchased for an amount of AR$ 7,800,000 + VAT. We donated to the Civil Association Basura Cero unused electronic elements for reconditioning and/or recycling for subsequent donation and/or commercialization. Element Quantity CPU 32 Keyboard 45 Monitors 45 Mouse 30 Printers 4 Telephones and faxes 5

31 58 VII. Respect for the Environment VII. Respect for the Environment 59 Through the Campaign Econciencia [Ecoawareness] 11, during 2012, we worked on the awareness on the reasonable use of water in self-owned buildings, the reduction and replacement of batteries, the increase of paper recycling and the reduction in the consumption of power. Since water consumption at offices is only related to human consumption, management is focused on increasing awareness. The power consumed at the facilities corresponds to power of the national electric power. During 2012, activities were developed in connection with power efficiency such as turning off lights in buildings except in monitoring areas. However, there is an increase in the power consumption due to the inclusion of new buildings with the acquisitions of Fuego Red and Trailback and the new branches opened. The administrative activities require paper consumption, and, therefore, we apply recycling initiatives. The funds obtained from such activities were donated to the Foundation of Garrahan Hospital, an institution to which we donated 3,305 kg of paper for recycling purposes and 89 kg of plastic caps, out of which 3 kg were collected together with Vigilan S.A. In the case of ink toners from printers, after consumption they are returned to the supplier who carries out the final disposal of residues after the end of their life cycle. During 2012, 0.92 tons of toners were burnt. CENTRO BASURA CERO (ASOCIACIÒN CIVIL) INSPECCIÓN GENERAL DE JUSTICIA EXPEDIENTE N C / Res HABILITACIÓN MUNICIPAL GOBIERNO DE LA CIUDAD AUTÓNOMA DE BUENOS AIRES EXPEDIENTE Nª /2010. INSCRIPTA EN LA SECRETARIA DE AMBIENTE Y DESARROLLO SUSTENTABLE DE LA NACIÓN COMO GENERADOR DE RESIDUOS PELIGROSOS LEY , EXPEDIENTE DECLARADO DE INTERÉS AMBIENTAL POR LA LEGISLATURA DE LA CIUDAD AUTÓNOMA DE BUENOS AIRES RESOLUCIÓN 221/2012 C.U.I.T. A.F.I.P INGRESOS BRUTOS EXCENTO PERSONAL COMPRENDIDO EN EL CONVENIO COLECTIVO DE TRABAJO DE LA UNION DE TRABAJADORES DE ENTIDADES DEPORTIVAS Y CIVILES. RECUPERACIÒN Y RECICLAJE DE PRODUCTOS INFORMÀTICOS Y ELECTRÒNICOS EN DESUSO. (COMPUTADORAS Y PERIFÈRICOS) La composición de los elementos expresados son: carcazas plásticas, CPU, impresoras matriciales, monitores tipo CRT y LCD, lectoras de códigos de barra, lectoras de tarjetas post, placas electrónicas varias y fuentes de alimentación. El destino de los elementos detallados será su reacondicionamiento, reciclado total y/o parcial buscando la reparación de algunos componentes para su donación y/o comercialización. Para el supuesto de que estos subproductos acepten por su estado su reutilización los mismos serán donados a Instituciones Escolares, Centro de Jubilados, Centro de Ex Alumnos, Comedores escolares y otras organizaciones de base cuyas notas de aceptación quedan a disposición de quien las solicite en la serán desguazados otorgándoseles los siguientes destinos: PLASTICOS: Lavados, liberados de aditivos, restos de marcas sede de la ASOCIACIÓN CIVIL CE3NTRO BASURA CERO, sita en la calle Saladillo 5975 CABA. En caso de que no sea posible su recomposición de aluminio, clasificados por rótulo de reverso vendidos a la empresa RETEPLAST SRL con sede en la Provincia de Buenos Aires, calle Anastasio González N 5512 de la Localidad de San Martín, Sr. Orlando Meza Telefax , para la elaboración de peleteado para la fabricación de envases, insumos eléctricos y plásticos para exportación. VIDRIOS: Despojados de chatarra y otros elementos y sin roturas vendidos enteros a ABELARDO GARAY, con domicilio en la Avda. Riestra de la CABA teléfono , quien a su vez los comercializa a empresas que dan brillo o efecto espejo a pisos cerámicas. CHATARRA: Vendida a SOCIEDAD MIXTA SSIDERURGAI ARGENTINA por intermediación de la empresa Montajes y Movimientos, con domicilio en la calle Madariaga 1936 de la Localidad de Sarandí, titular HECTOR GANDOLFI telefax PLAQUETAS: Vendidas por peso sin roturas a GESTION AMBIENTAL A. C. E., titular Gustavo Daniel Salerno, con domicilio en la calle Benjamín J. Lavaisse N 1359 CABA, telefax CABLES: Sin quemarlos son clasificados y vendidos a DALAFER S.A. con domicilio en la calle AV. TOMAS FLORES ( 1879 ) - QUILMES O. - BUENOS AIRES - Teléfono SALADILLO 5975 CABA (Frente 2 Al Autódromo de la CABA) TEL / [email protected] 2 During the period of the report, we continued with the implementation of the campaign to change batteries for rechargeable batteries, for instance, for lanterns used while rendering services. Indicator Unit Value year 2012 Value year 2011 Water consumption M 3 4,466 6,881 Fuel consumption - gasoil Lts 483, ,062 Fuel consumption - gas Lts 775, ,346 Fuel consumption - LNG M 3 18, ,157 Power consumption Kwh 653, ,711 Indicator Unit Value year 2012 Value year 2011 Direct power consumption GJ 42,359 29,091 Fuel consumption - gasoil GJ 18,164 15,371 Fuel consumption - gas GJ 23,619 13,323 Fuel consumption - LNG GJ Indirect power consumption GJ 2,340 2,224 Total power consumption GJ 44,700 31,315 Indicator Unit Value year 2012 Value year 2011 Indirect GEI Emissions Ton CO GEI - power Ton CO Direct GEI emissions Ton CO GEI - gasoil Ton CO GEI - gas Ton CO GEI - LNG Ton CO Total GEI Emissions Ton CO 2 1, Since our buildings are located in urban areas, water is supplied through the public water network It takes into consideration emission factor of Argentine electrical network for 2012, pursuant to the Nation Power Secretariat: It takes into consideration emission factor of Argentine electrical network for 2011, pursuant to the Nation Power Secretariat:

32 60 VII. Respect for the Environment VII. Respect for the Environment 61 Health and Security Securitas working teams have knowledge on security and occupational health issues offering a wide range of training that include induction awareness, training handbook, risk survey, the 5 minute guide with conferences on hygiene and security, awareness, video on security guards precautions, E-Learning modules, among other issues. We foster the constant training of personnel, including as regards activities performed by clients related to different aspects of security: fireman, member of brigades, specific positions during emergency plans, road safety and accompany clients during specific challenges related to such issues. During the year 2011 we started to develop rounds and inform incidents on-line as well a management tool that will be incorporated as risk directly to responsible parties. This to hand elements of security personnel electronic checklist is an early alert tool working for industrial clients that was widely regarding unsafe acts or conditions and allows disseminated during the year In order their early detection and communication online and the generation of statistical information to reflect commitment to policies, rules and procedures, we created an integral solution for our clients. platform known as Securitas Connect, with separate modules related to Physical Security In addition, our Security, Health and and Occupational Health and Security. Environment personnel pay periodic visits to the facilities of our clients where potential The module specific on Occupational Health deviations related to security personnel labor and Security has eleven items related to posts are analyzed. prevention of labor risks inside facilities that may be reviewed by security guards during 2012 Objectives Advancement Level To continue with the process to renew the company s vehicle fleet. To foster the adoption of responsible management behaviors by security guards as regards waste that favor the reasonable use of water, power and recycling at our clients facilities. Partial achievement 2013 Challenges To continuously improve the safety module prepared for Securitas Connect in order to give to the client more precise indicators. To develop 12 modules on security and environment in general to train all security guards. To generate environmental indicators which will be reported through the person in charge of each region. To digitalize al records used in the maintenance of the Quality Management System (QMS) so as to minimize the use of paper to register such activities.

33 62 62 GRI GRI Indicators Securitas GRI Argentina Indicators 63 VIII. GRI Indicators 3.13 Policy and practice on external verification Complete No external verification 4. Governance, commitments and engagement of stakeholders 4.1 Governance structure of the organization Complete 24, 25 Securitas Argentina s CSR Report was prepared following the guidelines of the reporting standard G3.1 of the Global Reporting 4.2 Indicate if the Chair of the main governance body is also an executive officer Complete 25 Initiative (GRI) for an application level C. The table below shows sections of the CSR Report that include the different requirements set forth by the GRI. In order to obtain more information on GRI visit Indicators highlighted in light blue correspond to compliance by Securitas Argentina with the Principles of the United Nations Global Compact. To have access to these principles visit State the number and gender of members of highest governance body who are independent or non-executive members Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body Relationship between payment to main governance body and performance of the organization, including the social and environmental performance Procedures implemented to avoid conflicts of interest in the main governance body Complete 25 Complete 11 Complete 24 Complete C%C3%B3digo%20de%20Valores%20 y%20%c3%89tica%20baja.pdf Indicator 1. Vision and Strategy Global Compact Principle Pages 1.1. Statement of the most senior decision maker of the organization about the relevance of sustainability to the organization and its strategy Complete 2,3 1.2 Description of the main impacts, risks and opportunities Complete 10, 17, 27, 37, 47, 53, Organizational Profile 2.1 Name of the organization Complete Primary brands, products and/or services Complete Operational structure of the organization Complete 19, 24, Location of the organization s headquarters Complete Number of countries where the organization operates and names of countries with major operations 2.6 Nature of the ownership and legal form Complete Complete 6, Markets served Complete Scale of the reporting organization Complete Significant changes during the reporting period regarding size, structure and ownership of the organization Complete 2.10 Permits and awards received Complete 3. Report parameters 3.1 Reporting period for information provided Complete Date of most recent previous Report Complete Reporting cycle Complete Annual The shareholders of Securitas Argentina are: Securitas AB and Securitas Seguridad Holding There were no significant changes Securitas Argentina was acknowledged by Asociación Cristiana de Dirigentes de Empresas (ACDE) for its Program Inclusive Security 3.4 Contact point for questions related to the Report or its contents Complete [email protected] 3.5 Process for defining the Report contents Complete Report Coverage Complete State specific limitations on scope or coverage of the Report Complete There are no limitations 3.8 Aspects that may affect comparability of the information Complete None 3.9 Measurement techniques to prepare indicators Complete 18, 24, 30-32, 44, 45, 50, 51, Effects of the correction of information provided on earlier Reports Complete None 3.11 Significant changes from previous reporting periods in scope, coverage or measurement methods Complete 3.12 GRI Content Index Complete None 4.7 Procedure to determine the composition, training and experience requested from members of the main governance body 4.8 Declaration of mission and values and behavior code Complete 22, Procedures of the main governance body to supervise the identification and management by the organization of the economic, environmental and social performance Procedures to evaluate development of the main governance body, especially regarding economic, environmental and social performance Description of how the organization has adopted a precautionary principle Social, environmental and economic principles or programs externally developed Main associations to which it belongs and/or national and international entities supported by the organization Complete 24 Complete 24 Complete Complete List of stakeholders groups engaged by the organization Complete Basis to identify and select stakeholders with whom to engage Complete Approaches adopted to include the stakeholders Complete Aspects of interest resulting from the participation of stakeholders and response of the organization Economic performance indicators Complete 12 EC1 Direct economic value generated and distributed Complete 18 EC2 EC3 Financial consequences and other risks and opportunities due to a climate change Coverage of organization s obligations due to programs for social benefits Complete EC4 Significant financial aid received from governments Complete EC5 EC6 EC7 EC8 EC9 (A) Range between standard initial salary and local minimum salary per gender at places were significant operations are performed Policy, practices and proportion of expenses corresponding to local suppliers Procedures for local recruiting and proportion of executive directors from local community Development and impact of investments in infrastructure and services rendered mainly for the public benefit Understanding and description of significant indirect economic impacts and their scope Complete Partial 18 Complete We adhere to the United Nations Global Compact In 2012 Securitas Argentina paid AR$217, as social security contributions In 2012 the amount of AR$9,832, was recovered due to the promotion regime of social security contributions Securitas Argentina s basic salary is 61% higher than that of minimum salary (SMVM)

34 64 Securitas GRI Indicators Argentina Securitas GRI Argentina Indicators 65 LA1 LA2 LA3 Social performance indicators: labor practices and decent job Employment Detail of employees per employment type, per agreement, region, per gender Total employees and employees average turnover and new employees hire separated per age, sex and religion Social benefits for full time employees, separated per operations significant places Partial 30 Partial 30 Complete 35 LA4 Percentage of employees under collective bargaining agreements Complete 30 LA5 LA6 LA7 LA8 LA9 LA10 Minimum period for prior notices in connection with changes in the organization Total percentage of workers represented in security and health committees Ratio between absenteeism, occupational disease, days lost and mortal victims and the work per region and gender Education, training, advise, prevention and risk control programs related to serious diseases Health and security issued included in formal agreements with labor unions Hours for education per year per employee, described per gender and employee category Complete Partial Complete 35, 60 Partial 32 LA11 Skill management and continuous training programs Complete 31, 32 LA12 LA 13 LA14 LA15 HR1 HR2 HR3 HR4 HR5 HR6 HR7 HR8 HR9 SO1 Percentage of employees that receive regular performance and professional development evaluations per gender Corporate governance bodies and template per employee category, described per sex, age and minority belonging Ratio between men base salary and women, divided per professional category and location of significant operations Number of persons that continue working in the company after maternity or paternity leave per gender Human Rights Percentage and total number of investment agreements and significant contracts including clauses that make reference to concerns on human rights or that had been analyzed in connection with human rights Percentage of distributors, contractors and other commercial partners that had been analyzed in connection with human rights and measures adopted Hours of employee training on policies and procedures related to human rights Total number of incidents related to discrimination and measures adopted Identified significant operations and suppliers in which the right of freedom of association and to be part of collective bargaining agreements may be violated o subject to serious risks and measures adopted Identified significant operations and suppliers that imply a potential risk of incidents of minor exploitation and measures adopted Identified significant operations and suppliers that imply the risk of generating episodes of forced or mandatory labor and measures adopted Percentage of security personnel trained on aspects related to human rights Total number of incidents related to violations of natives rights and measures adopted Local community Percentage of operations where development programs, impact evaluations and local community participation are implemented Complete 30 Complete 30, 31 Complete Complete Not applicable Complete Complete No applicable Compliance with terms set forth in applicable laws Absenteeism rate: 4.49%. there were 907 accidents None None Indicator not applicable to activities performed by the company None Complete % of security personnel were trained on human rights during the induction program Indicator not applicable to activities performed by the company SO2 Percentage and total number of business units analyzed in connection to corruption related risks SO3 Percentage of employees trained to fight corruption Complete 23 SO4 Measures adopted in response to corruption related incidents Complete There were no corruption related incidents SO5 SO6 SO7 SO8 SO9 SO10 PR1 PR2 PR3 PR4 Public policy position and participation in their development and in lobbying activities Financial and in kind contributions to public parties or related institutions Total number of actions for causes related to anti-trust and free competition practices and their results Monetary value of fines and penalties and non-monetary fines due to defaults on laws and regulations Operations with important potential or real negative impact on local communities Prevention and mitigation measures applied to operations with important potential or real negative impact on local communities Product Responsibility Phases of product and services life cycle tested in clients health and security Total number of incidents resulting from non-compliance with regulations on impact of products and services on clients health and security Type of information on products and services required by procedures in force and regulations Total number of defaults of regulations related to information and labeling of products and services Complete 26, 27 Complete Complete Completed Complete Not applicable Not applicable Not applicable PR5 Practices regarding clients satisfaction Complete 44, 45 PR6 PR7 PR8 PR9 Programs of compliance with voluntary laws and codes in marketing communications Total number of incidents due to defaults on regulations related to marketing communications Total number of claims on privacy respect and disclosure of personal data from clients Amount of significant fines resulting from non-compliance with laws related to the supply and use of products and services of the organization Environmental performance indicators EN1 Materials used, per weight and volume Complete 58 EN2 Percentage of material used that is valued EN3 Direct power consumption expressed per primary sources Complete 58, 59 EN4 Indirect power consumption expressed per primary sources Complete 58, 59 EN5 Energy saving due to preservation and improvements in efficiency EN6 EN7 Initiatives to supply efficient products and services regarding power consumption and reductions achieved Initiatives to reduce the indirect power consumption and reductions achieved No contributions were made During acquisitions, Securitas respects the legal framework applicable to anti-trust and free-competition practices None None Complete 56 Partial 56 EN8 Total water collection per sources Complete 58 EN9 Water sources significantly affected by water collection Not applicable EN10 Percentage and total volume of recycled and reused water EN11 EN12 Land adjoining or located within protected natural spaces or unprotected high biodiversity areas Most significant biodiversity impacts on protected natural spaces or unprotected high biodiversity areas Not applicable Not applicable Indicator not applicable to activities performed by the company Indicator not applicable to activities performed by the company Indicator not applicable to activities performed by the company Indicator not applicable to activities performed by the company Securitas facilities in Argentina are located in urban areas. This indicator is not applicable. Securitas facilities in Argentina are located in urban areas. This indicator is not applicable.

35 66 Securitas GRI Indicators Argentina 2012 Corporate Social Responsibility Report 67 Readers opinion EN13 Protected or restored habitats Not applicable EN14 Strategies and actions implemented and planned to manage biodiversity impacts Not applicable EN15 Number of species which habitats are in operating areas Not applicable Securitas facilities in Argentina are located in urban areas. This indicator is not applicable. Securitas facilities in Argentina are located in urban areas. This indicator is not applicable. Securitas facilities in Argentina are located in urban areas. This indicator is not applicable. We have undertaken the commitment to improve year after year our Corporate Social Responsibility Report. And to make advances in connection with this process we place at your disposal this opinion survey. You can give us your feedback and suggestions to make improvements. Please submit this form by to or by mail to Dirección de Comunicación, AP y RSC, Esteban Echeverría 4270, Munro, Province of Buenos Aires. EN16 Total emissions, direct and indirect of greenhouse effect gases by weight Complete 58, 59 Stakeholders group at which you belong: EN17 Other indirect emissions of greenhouse effect gases by weight EN18 Initiatives to reduce greenhouse effect gases and reductions achieved EN19 Emissions of substances that destroy the ozone layer, by weight EN20 NO, SO and other significant emissions to air per type and weight EN21 Total discharges of residual waters pursuant to nature and destination Complete 56 EN22 Total weight of managed waste per treatment type and method Complete 57, 58 EN23 Total number and volume of more significant accidental discharges EN24 EN25 EN26 EN27 EN28 Weight of transported, imported, exported or treated waste considered hazardous Water resources and habitats affected by water discharges and runoff of the organization Initiatives to mitigate environmental impacts of products and services and reduction degree Percentage of products sold and packages recovered at product useful life ending Cost of significant fines and number of non-monetary penalties due to defaults on environmental rules Not applicable No reported 59 Complete Indicator not applicable to activities performed by the company No fines were received due to defaults on environmental rules. Client Employee Supplier Community Other (Specify) Mark from 1 to 10 the following attributes of the Report: Clarity of information Quantity of information Report structure Information distribution Information relevance Report design EN29 Significant environmental impacts from transportation of products and other goods and materials used Which section of the Report resulted more interesting for you? EN30 Breakdown per total of environmental expenses and investments Complete 56 Securitas Argentina and CSR Responsible business model A company based on values A company built by persons Solutions at the service of clients Works focused on the community Respect for the environment Additional information that you would like to include in the Report Full name: Telephone: Corporate Social Responsibility Report 2012 Corporate Social Responsibility Report

36 Being the leading Company in the private security market not only implies big size, important billing or significant number of employees. It means being the company that leads the future, projects the direction of the sector and puts such changes into practice. Christian Faría Securitas Argentina s Country President Produced by Securitas Argentina. Technical Advice and Consultancy Cacace - Buzón / Comunicación & RSE Design and Graphic Production: Eco Publicidad Tel.: (+54 11) l

37 Securitas Argentina S.A. Esteban Echeverría 4270 (B1605DTT) Munro Buenos Aires - Argentina Telephone Fax [email protected]