Securitas Argentina Corporate Social Responsibility Report

Transcription

1 Securitas Argentina 2011 Corporate Social Responsibility Report

2

3 Securitas Argentina 2011 Corporate Social Responsibility Report

4

5 Index 3 1. Introduction Security Solutions 1.1. Words from Christian Faría, General Manager p Words from Patricia Sclocco, Communication and Public Affairs Director p Words from María Laura Paladini, CSR Coordinator p A look /into Securitas s world p Securitas Argentina p Our Organization Model p A guide for business growth: the road to go p Corporate Governance p Services and Business Areas p Main economic and business perspectives p Corporate Social Responsibility in Securitas Argentina p Our priorities p Our management approach p CSR Report Preparation Process p Stakeholders and material issues p Actions to foster dialog with our stakeholders p Our commitments with CSR p Employees p Clients p Responsible Management of Resources p Relations with the Community p Business Chambers and Public Sector p GRI Indicators p. 64

6 4 Introduction 1. Introduction Security Solutions 1.1. Words from Christian Faría, General Manager

7 Introduction 5 To be the private security company leading the market means much more than to be the largest company or the company with more billing or with more employees. It also implies being the one that determines the course of the future, projects the road to go and is able to attain such changes. During 2011 we continued working with devotion and commitment in order to improve the private security sector, to turn our people into true security professionals and to offer our clients a differentiated service with high added value. All this forced us to focus on our strategy and on simplifying its contents so as to be able to communicate better both internally and externally. Within the framework of our business plan we defined our Road to go based on three main foundations: loyal clients, committed employees y sustainable profits. The challenge for the year was to concentrate on the four defined foundations: Focus on the client, Operating leadership, Innovation culture and Training. Our security solutions include specialized physical guarding, innovation and technology and consulting and investigation. We understand that the essence of Focus on the client is based on offering Specialized Security Solutions, segmented services tailored to the needs of each client. In 2011, Consultora Videco S.A. became part of Securitas Argentina s Group. This allowed us to specialize in the segment gated communities, home owners associations and commercial offices. Also the Port area was created as the result of Securitas becoming part of main terminals of Buenos Aires Port. As regard operations, we created a new Area Management and formalized the figure of National Coordinators per region. The Innovation culture road inspires us to continue creating value through our business. We intend to foster Innovation and technology through our products (access control, video solutions, fire detection, interior intrusion detection, perimeter intrusion detection) and services (consulting and design, installation and commissioning, remote management and system servicing). In 2011, the acquisition of the company Fuego Red allowed us to improve our portfolio of innovative products. Within this framework, as from 2011 we started to develop of the business Consulting and investigation in order to give advice in connection with concrete solutions for our clients. At last, as regards Training, we continue working on the specialization of our guards and the sector. During 2011 more than 3000 employees received training at Securitas Institute. This makes us proud and is the basis of our business success. We hope that you consider this Report interesting. It represents a new opportunity to share with you our successes and challenges and our commitments with transparence and responsible business practices.

8 6 Introduction 1.2. Words from Patricia Sclocco, Communication and Public Affairs Director Our CSR strategy is focused on our people. We are a company with more than 14,000 employees countrywide that is aware that the leadership gained due to our market position must be one of the most powerful engines to continue working on the professionalization of the sector. Securitas Institute is our main foundation to make our commitment with professionalization and training of our guards come true in order to offer every day better services to our clients, based on specialization and segmentation of the services offered. This year we launched the program Héroes en Servicio [Heroes at Service]. This is an online training program through our e-learning platform, which can be easily accessed and that allows us to minimize geographical dispersion and to have access countrywide at any moment. We reward our guards that comply with the three level education proposals as well as with the services, either through commitment or highlighted acts. We are also a step forward as regards employment generation with the inclusion of Disabled Persons. In order to continue with our strategy at Regional level, we implemented our Program Seguridad Inclusiva [Inclusive Security] hiring persons with physical disability as security guards in Jumbo Supermarkets. Cencosud was the first of our clients that decided to be part of this project. In order for the Project to be effective it was essential to obtain the approval of the Ministry of Justice and Security of the Province of Buenos Aires and of the City of Buenos Aires that made an exception in connection with the level of 100% physical capacity set forth in Private Security Law applicable in our country. Another essential factor was the relation with Social Sector Organizations specialized in dealing with these issues. We were also accompanied by La Usina that supported us in connection with inclusion issues in our team and also Fundación Par and Cedima were essential for people inclusion. At worldwide level, Securitas has a clear CSR strategy aligned with initiatives of OCDE, of ILO from UNDP. This year we adhered to the 10 principles of the Global Compact, therefore, we are one of the first Security companies in Argentina that became part of the local initiative. We also became part of the following working teams: RSE from CEADS, AmCham and IDEA and we also cooperate with working groups of the Ministry of Labor and Social Security. We are convinced that sustainability is one way road and we will continue working step by step to attain the goal of being the Security company No. 1 in our country as regards responsible business management. It is a long way but we already gave the first step.

9 Introduction Words from María Laura Paladini, CSR Coordinator The preparation of this report implied the integration with representatives of different areas of the company. From the creation of a multifunctional working team, we sought to strengthen the transversal vision of the CSR fostered by Securitas Argentina. The objective for 2011 was to include the CRS strategy in the whole company. Pursuant to our commitments, our actions were focused on our guards. In general terms, during 2011 we implemented the foundations for a number of initiatives that will contribute to strengthen a responsible management for the next year. The launching of the Program Héroes [Heroes] and the local implementation of the Program Seguridad Inclusiva [Inclusive Security] were two actions towards such goal. Conciencia. The purpose of the program is to foster the peaceful solution of conflicts by giving the necessary tools to create spaces to have conversations within elementary school students. Furthermore, it was strengthen the role of Securitas team members taking part in this program. At last, through Business Chambers, we fostered spaces to maintain conversations and relationships with different parties of the private and public sector. It is our commitment to contribute to improve competitiveness conditions of the security services industry, working with dedication to professionalize our security guards in particular and of the sector in general. The Program Héroes [Heroes] was a great challenge for our organization based on our commitment to contribute with the development and professionalization of one of our main groups of interest: the Guards. With the approval of the Program Seguridad Inclusiva [Inclusive Security] at regional level we also worked with its implementation at local level. The first step consisted in searching and selecting a local partner to launch the program. This was a great experience that allowed us generating agreements with organizations from civil society engaged in disabled persons labor inclusion. This is the third consecutive year that we are working with the Program Convivir [Coexistence] together with Asociación

10 2. A look into Securitas s world Securitas has experienced a notably development from its creation in In 1985, after the change of owners and directors, it begins with its international expansion. As from such date and gradually it gained presence in several countries until it became, in 1999, the worldwide leader in Private Security. In 2000 with the incorporation of first level companies Securitas Group became also the leader of the North American Market. After its arrival to our country in 2001, with the purchase of Organización Fiel, Securitas has been offering solutions to our local market and became the reference of the industry. Its strategic distribution into 4 regional offices -Bahía Blanca, Buenos Aires, Córdoba and Paraná- allows us to have an effective communication and offer solutions within the whole country. Our history 1934: Erik Philip-Sörensen founds Hälsingborgs Nattvakt in Helsingborg, Sweden. 1949: Securitas Alarm is founded in Sweden to meet the demand for alarm technology as complement to the guarding services. 1972: All companies owned by Erik Philip-Sörensen are gathered together under the collective name: Securitas. The logotype of three red dots Integrity, Vigilance and Helpfulness quickly becomes a well-known symbol. 1985: AB Latour, an investment company, becomes Securitas new owner. It focuses on security a new strategy is outlined and the concept of multi-service is left behind : Securitas initiates its international expansion and is listed in the Stockholm Stock Exchange. 1997: Securitas Direct is established as an international division. The cash handling services operations are established as a separate unit within Securitas : Securitas is established in the United States in 1999 with the acquisition of Pinkerton, the number one security company in that country. In 2000, the second largest security company in the United States, Burns, is acquired. 2001: The international Group arrived in Argentina with the acquisition of the well-known local company Organización Fiel, today Securitas Argentina S.A. Organización Fiel operated mainly in Buenos Aires and the North West area of the country. The similarities as regards philosophy, mission, values and working methods plus intensive local searches, reports and audits carried out resulted in Securitas acquisition of such

11 A look into Securitas s world 9 company s shareholding, turning it into the first company of the Group in Latin America. At international level, Securitas is organized in five specialized divisions for greater business focus. 2004: Security Systems division acquires two important companies in France and United Kingdom, turning it into a market leader in connection with banks. 2005: Securitas continues with its expansion in Argentina through the acquisition of AIPAA S.A.; which operated since At worldwide level, Securitas has a stronger organization and Security Services in the United States report a positive organic growth and a stable margin development. 2007: Two important local companies become part of Securitas Argentina: Seguridad Argentina S.A. and Seguridad Cono Sur S.A. area of the province of Buenos Aires and Argentina. Its main branch is located in the city of Bahía Blanca. 2010: During 2010 we completed 15 big acquisitions with total annual sales of approximately million of Swedish Krona and 19,500 employees. The result was the expansion of our global presence to five new countries. 2011: The last company that became part of Securitas Argentina s Group is the Consulting Firm Consultora Videco S.A. Following the strategic plan to create added value for clients through segmentation and specialization, we also render services in an important area of the Port of Buenos Aires, becoming leaders in security knowledge in this segment. We also expanded our technology services with the acquisition of the company Fuego Red, specialized in fire prevention and detection. At international level, Securitas is organized as follows: Security Services North America (USA, Canada, Mexico and Pinkerton Consulting & Investigations), Security Services Europe, Mobile and Alert Services. Plans are set for our cash handling servicer company, Loomis, to go public by the end of : In order to continue with its expansion in Argentina and have presence countrywide, the Group acquires the following companies Vigilancia y Seguridad S.A., El Guardián S.A. and Vigilan S.A. With the acquisition of El Guardián, Securitas gains presence in the Littoral Region and part of the North and North West area of the country. Its regional branch is located in the city of Paraná. With the acquisition of Vigilan we start our operations mainly in the southern

12 10 A look into Securitas s world Security Solutions Securitas is leader in security with operations worldwide. We protect homes, workplaces and society as a whole. Our main activities are the security services grouped in specialized guarding, mobile, monitoring, and consulting and investigation. With more than 300,000 employees around the world, we offer a wide range of security solutions tailored to the needs of different industries and segments of our clients. Our security services include mobile patrol, access control, fire prevention and detection and patrol, among other services. The incorporation of technology places Securitas in a privileged position as compared to other companies, being Securitas the only company that can offer all security solutions to its clients. Specialization makes the difference Our clients have different industries and segments public entities, manufacturing companies, Banks, clinics and health centers and museums. Risk situations they face are different depending on the characteristics of each particular industry, and consequently, their security needs are also different. Years of experience rendering services to clients in different segments and industries at national level allow us to offer efficient security solutions tailored to such needs. The advantages of specialization are an essential added value both for the client and for us resulting in the generation of long term relationships and sustainable competitive advantages. Sales per Business Segment - Securitas global (2010) USA Security Services 35% Europe Security Services 41% Mobile and Monitoring 10% Ibero-American Security Services 14%

13 A look into Securitas s world 11 Security Solutions Through specialization, segmentation and professionalism of the sector and employees. We offer solutions tailored to the needs of our clients Technological Solutions Installation, monitoring and servicing. Consulting and investigation Solutions, Risk Management.

14 12 Securitas Argentina 3. Securitas Argentina Worldwide security leader, Securitas is consolidated as the most important private security company in Argentina too. It is present in the country since 2001 after the acquisition of the company Organización Fiel. Securitas Argentina has 14,000 employees coming from acquired companies that belong to the group in our country. Thanks to the knowledge and efficiency of local administration, the international experience in 53 countries and a simple but effective business model, Securitas has become the leading security solutions supplier in Argentina. The success of Securitas is based on the efficient performance of an organized working team specialized in a wide range of segments and areas. Our Mission We protect homes, workplaces and community. Our Vision Turn Private Security into a model that offers benefits to workers, clients and shareholders. Our Values Integrity. It means to work with honesty, complying with all laws, respecting all obligations undertaken with our clients, with security organizations, with tax entities and community in general. Securitas never compromises in its demand for integrity. Integrity also includes openly expressing one s opinion, report irregularities and not withholding information. Vigilance. Being professional implies seeing, hearing and evaluating. Securitas employees are always attentive and alert and notice things other do not. Thanks to their vigilance we are aware of potential risks and incidents that may take place in our clients premises. Helpfulness. Securitas employees will lend assistance when needed even if it is not specifically related to their job.

15 Securitas Management Model El Grupo Securitas Argentina 9 1) Values. Our values Integrity, Vigilance and Helpfulness are the foundations on which Securitas is based Our Organization Model Securitas has a strong corporate culture. It is based on managers with supervisors under their charge bearing in mind different specialization and geographical area. This allows us to be close to the client, this being one key factor in our model. This model gives us a wide and strong basis. Our people are in the street close to the client and trained to take decisions. The growth results from developing and refining our products, with strong presence in all areas where we render services. In this way we foster a management based on local responsibility and proximity to clients and employees. Our organization model is determined by the Tool box and the Diamond Box. These give us a strict working method, a clear management focus and vision on the future we want for the security services company and industry as a whole. The Diamond Box The Diamond Box is a business model used by Securitas worldwide. This working system has demonstrated its efficiency in all businesses and places where we are present. 2) Market. This tool helps us to remember that all clients are different. There is no general solution that suits everybody. 3) Value chain. The Value Chain helps us to ensure that we render the correct services to the correct client in the correct manner. 4) Organization. To have knowledge on the market allows us to build an agile and flat organization. Decision making processes are simpler. Being close to the client and the security guard is a basic premise for Securitas. 5) Financial Control. The focus on control and follow up of Securitas financial development can be made simpler with the Six fingers planning. These elements are the basis for profitability. 6) Risk Management. In order to prevent possible risks and protect clients and employees Securitas uses this tool that is focused on certain dimensions of operating activities. 7) Industry. The security sector is composed of companies from the segment, clients, public administration, trade unions, the media and professional associations. Securitas thinks that negotiation with all parties is essential to create a better market. 8) Step by step. In order to improve our operations and reach a sustainable growth, things must be done step by step in the correct order. 9) Persons. Models and structures are mere tools. Persons are those who make the difference. Commitment and dedication are essential words for us. Our method to train personnel and transmit them values is to transmit them all we teach. The model communicates values and priorities with the help of simple tools that generate a shared language. Each area of the company is represented by a tool and each tool is essential for our business. We focus on security. Integrity, Vigilance and Helpfulness are the core values on which Securitas is based, the key on which our clients loyalty is based

16 14 Securitas Argentina The Diamond Box The Diamond box is a strategic commercial management tool. Its main purpose is to help employees to develop their potential and create more value for clients. It represents the four core business concepts that will provide guidance when taking decisions: security, client, service and business. In this way, the first box corresponds to the core of the business, security; the second to the client, the third to the service and the fourth to the business. In turn, each diamond has subcomponents known as tools that help us to perform the job more efficiently. The interrelation among concepts is the basis for the model. In order to implement it successfully all boxes must be used.

17 Securitas Argentina A guide for business growth: the road to go During 2011 we defined the Road to Go for our 2012 Business Plan. In order to continue building a successful business model, three management foundations were established: loyal clients, employees committed to their tasks and sustainable profits. The ultimate goal is to give our clients innovative, excellent quality, and efficient solutions. We believe that with a clear destination, the road will lead the actions of those who are part of the company. The Road to Go offers us new goals: Focus on the client: offering specialized solutions and segmented services. This implies also professionalization and specialization of the sector and employees. Operating leadership: turning our employees into real leaders to strengthen the essence of our business: daily operations. Culture and innovation: inspiring and fostering a culture of innovation and creation of value for clients. Training: developing security knowledge and sharing best practices with all team so that security guards become more specialized and professional. Loyal Clients Committed Employees Sustainable Profits Focused on the client to provide specialized 1 solutions Leadership to strengthen our business essence: 2 operations 3 our Inspire a culture of innovation and value for clients 4 better Develop knowledge on security and share practices Offer our Clients excellent quality, efficient and innovative solutions

18 16 Securitas Argentina 3.3. Corporate Governance Risk Management is a central tool in Securitas Argentina business model to comply with defined strategies. Within the business there are several risks from an operating, economic financial and legal point of view as well as from the point of view of activities inherent to security undertaken by our clients. That is why Securitas manages not only its own risks but also the risks of its clients. The most important purpose is to minimize them in order to protect our employees, clients and shareholders. This requires a solid corporate Schedule and an integral management system that ensures the success of operations. In order to comply with high Corporate Governance standards, Securitas has created a clear and effective structure aimed at protecting interests of its stakeholders and ensuring the creation of value. Corporate Governance Policy At global level Securitas has adopted a communication policy approved by the Administrative Committee, pursuant to stock market requirements. The policy comprises both written and verbal information and is applicable to all levels within the company. Furthermore, Securitas Board of Directors has adopted a privileged information policy to supplement the laws in force. Each person subject to this policy is individually notified. Values and Ethics Code As regards all actions carried out by Securitas, it is essential the compliance with laws, the maintenance of high ethics standards and the protection of our shared values because they constitute the foundation of the trust of clients, employees, shareholders and stakeholders of Securitas. These principles are also essential to keep the strength and reputation of Securitas brand, to foster sustainability and growth of our global commercial activities. Securitas Values and Ethics Code is one of the corporate keys of the company. It establishes the main principles that must be complied with by all employees and partners (suppliers) of Securitas. The Code is closely related to the values of Integrity, Vigilance and Helpfulness and supports the principles set out in the United Nations Universal Declaration of Human Rights, the International Labor Organization s Declaration on Fundamental Principles and Rights at Work and the OECD s Guidelines for Multinational Enterprises. For more detailed information on the Values and Ethics Code, visit:

19 Securitas Argentina 17 Corporate Governance Organization Securitas Argentina s businesses are conducted through an Executive Board of Directors that is in charge of defining the company s general strategy, the administration of resources, and the approval of policies applicable to all the organization and the assignment of resources. The Executive Board of Directors is composed of 12 Directors and meets regularly to evaluate the company s profits and losses. implementing the general strategy and directly report to the General Management. Securitas Argentina SA s shareholders are Securitas AB and Securitas Seguridad Holding. The remuneration of the Directors of Securitas Argentina has a fixed basic component and a variable component. The variable portion depends on the achievement of business goals, the level of performance and the responsibilities undertaken. The agenda of this Board of Directors includes issues related to strategy, CSR, regulatory frameworks as well as labor issues and other strategic goals related to the business management and stakeholders. Operating managements are in charge of Securitas Argentina Executive Board of Directors President Vice-president CEO Administrative Director and Controller Communication and Public Affairs Director Financial Director Innovation and Technology Director Human Resources Director South Regional Director Institutional Relation Director Security Services Director 1 Security Services Director 2 Luis Vecchi Carlos Rinaudo Christian Faría Alberto Alesci Patricia Sclocco Omar Martín Marcos Gómez Patricia Lindblom Fernando Azpiroz Néstor Cruzado Juan Ratto Miguel Feroglio

20 18 Securitas Argentina Commercial companies that are part of Securitas Argentina s Group Securitas Argentina S.A. A.I.P.A.A. S.A. Seguridad Argentina S.A. Seguridad Cono Sur S.A. Vigilancias y Seguridad S.A. Securitas Servicios S.A. El Guardián S.A. Vigilan S.A. Videco S.A. Fuego Red S.A. Services/Clients Guards Supervisors / Service Chiefs Branch Managements Branch Managements Branch Managements Branch Managements Branch Managements Branch Managements Branch Managements Branch Managements CMT Bs.As. 1 A. Nieto Bs.As. 2 P. De Bueno Bs.As. 3 J. Cimmarusti Gated Comm. J. C. Cabrera Aviation V. Sosa Interior 1 Center L. Magistrali Interior 2 Littoral M. Tortul Interior 3 South F. Azpiroz Mobile S. Cruzado I. Technology M. Gómez D.S.S. 2-1 Miguel - Juan Feroglio Ratto Support Areas (including CSR) D.S.S. 1 - Juan Ratto General Manager Christian Faría

21 Securitas Argentina Services and Business Areas Current security requirements are complex and specialized and this is reflected in our wide range of solutions and in our organization. Securitas Argentina offers security solutions that meet the demands of multiple market segments. In order to satisfy different needs of our clients first we must understand their industry, business and security requirements. Once we prepare a complete risk analysis regarding our client and its needs, we identify and develop the correct and appropriate solution tailored to such needs. Finally, we offer a tailored service through our decentralized organization. We are proud to adapt our organization to the requirements of our client. Specialized guarding: a trained and specialized guard offering unique solutions. Through this service we offer security solutions for segments such as aviation, construction, gated communities and health, among others. Escort Services: modern vehicle fleets escort goods and persons from the point of departure to destination. Combined Services: through the combination of physical presence and electronic system we achieve high efficiency standards and economic costs. All under a sole agreement and a sole reference. Consulting and Investigations: security consulting and investigation permits to know the current status of security in the Organization and makes it easier to give advice on concrete solutions for each particular problem. It also helps to identify and analyze causes based on incidents that took place inside the Organization. This generates anticipation to unwanted events. As regards consulting services, we specialize in two fields: Seguridad Patrimonial [Property Security] and Security, Health and Environment. For more detailed information on our services visit: Mobile or controlled security patrols: it is a surveillance service in person that combines prevention and intervention. An itinerant guard performs control visits to facilities of several clients located in the same geographical area; Innovation and Technology: electronic security services satisfy the needs of those who seek to prevent risks in their businesses and their homes. As worldwide leader, Securitas places at the disposal of its clients its Innovation and Technology department, recognized in all countries where the group operates. It includes Project and Installation Services, Technical and Maintenance Services, Monitoring and Track & Trace.

22 20 Securitas Argentina 3.5. Main economic and business perspectives Main Perspectives Securitas Argentina 2011 Provinces where it operates Offices Employees 1 Market share Net Sales Salaries and social benefits Operating Costs Dividends and Interest from Loans Payment to tax authorities Reserves, amortizations and depreciation Local suppliers Payment to suppliers % Purchase budget through local suppliers Investment in efficient vehicles to reduce CO2 emissions ,1% AR$ AR$ AR$ AR$ AR$ AR$ AR$ % AR$ (1) Information related to employee data does not include information on the companies acquired during 2011 (Videco and Fuego Red) because management systems are not consolidated. They will be included in the next edition of the CSR Report.. Distribution of sales per region Province of Bs. As. 52% City of Bs. As. 29% Rest of the country 19%

23 Securitas Argentina 21 Operating costs per region Central 3% Littoral 3% South 12% City of Bs. As. - Bs. As. suburbs 82% Salaries and social benefits per region Province of Bs. As. 52% City of Bs. As. 29% Rest of the country 19% Payment to tax authorities Taxes 3% Minimum presumed income tax 1% Income tax 36% Gross income 60%

24 4. Corporate Social Responsibility in Securitas Argentina In Securitas Argentina we understand that Corporate Social Responsibility (RSC) is part of our business management, which is based on trust relationships. That is why we undertook the commitment to conduct businesses considering social, economic and environmental aspects. Our responsibility starts with those persons and teams that work with us. Our employees are our ambassadors and their actions, skills and character are essential to generate trust. In order to explain our CSR approach, we must look into the main foundations of security services: they give us tangible social and economic benefits not only for our clients but also for a wider group of people and communities. We offer security services that allow companies and communities to operate and grow. We offer security to persons that work, purchase and interact with our clients. Furthermore, we develop specialized services that permit our clients to be more efficient and minimize their environmental impacts. Improving our services by turning them more accessible and achievable is one of our main responsibilities. Our services help to generate a positive contribution to society and to offer more benefits to our stakeholders. To sum up, to carry out our business in a responsible way has a series of positive effects. We believe that responsible businesses are good businesses.

25 CSR in Securitas Argentina Our priorities We have defined some basic premises that help us to establish our priorities to create a responsible company. Our tasks within CSR must be efficient, realistic and profitable. In order to be efficient we must allocate resources into activities that may be successful and/or may make a significant difference. and responsibility is essential in Securitas Management Model. Our objective is to keep our efforts simple and local. At last, all that we do must be profitable. All efforts related to the CSR must contribute to our business profitability. We give priority to our activities taking into consideration their tangibility and visibility. We must be realistic as regards our capacity to manage the activities and initiatives proposed. The decentralization of decisions 4.2. Our management approach Our CSR is transversal to the whole organization and is focused on our people. We have values and documents that guide our daily decision making process, such as the Values and Ethics Code that allows us decentralizing responsibility. We believe that certain local initiatives are the most adequate way to undertake our corporate responsibility. The Board of Directors is responsible for fostering Securitas Argentina s good corporate citizenship. This management approach is based on the strong conviction that responsible businesses are good businesses. We believe that our responsible management model gives us tangible benefits: risks decrease, strengthening of social license to operate and become the company chosen by our clients. Another evidence of our commitment During the year 2011 we undertook the commitment to sign the Global Compact. We are one of the first Security companies in Argentina undertaking this commitment. The 10 principles of the Global Compact were for us an excellent first step to start analyzing and evaluating our Corporate Responsibility strategy. As a company, it is essential to interact with all our stakeholders. The initiative of the Global Compact Argentine Network in Argentina is an example of the articulation among different groups with an excellent result and for us it is a model to follow.

26 24 CSR in Securitas Argentina 4.3. CSR Report Preparation Process This is the third consecutive year that we prepare our CSR Report under the guidelines of the Global Reporting Initiative (GRI). This new edition of the Report was prepared pursuant to the guidelines set forth in the Guide s General Instructions G3.1. The report level corresponds to Application C Level. Through this Report we want to share with all stakeholders, in an orderly and systematic manner, the actions and initiatives implemented by the company. The Report, pursuant to the guidelines set forth by Securitas at global level, represents for us a management tool that allows us to improve year after year our commitment with responsible businesses. The process to prepare the Report received the support of different management areas that were in charge of obtaining and submitting information. The process commenced with the meeting to launch the project where the scope and implication of the Report were explained. Then, individual meetings were held in order to study the information to verify the level of compliance with 2011 objectives and collect information on new possible initiatives developed outside the scope of such objectives. 11 interviews were carried out. The information was supplemented with work forms prepared from indicators defined under the GRI methodology. The information included in this Report corresponds to initiatives implemented by Securitas Argentina during the fiscal year It comprises all operations of the company in Argentina (City of Buenos Aires, Province of Buenos Aires and other provinces). Securitas Argentina Reporte de Responsabilidad Social Empresaria 2010 Securitas Argentina Reporte de Responsabilidad Social Corporativa 2011 Securitas Argentina Memoria de Responsabilidad Social Empresaria Business Social Responsibility Report 2010 Business Social Responsibility Report 2011 Corporate Social Responsibility Report

27 CSR in Securitas Argentina Stakeholders and material issues In order to select the contents of the 2011 CSR Report the criteria set forth in the GRI methodology was taken into consideration. Both the selection of indicators and the initiatives reported are central issues for Securitas Argentina s management and its stakeholders. In order to decide such issues the following was considered: Particular characteristics of the business of Securitas en Argentina (size, extension, sensitive issues, among other issues). Particularities of stakeholders involved in the operations as regards composition and expectations. General challenges of the sector composed of companies that render security services. Values and Ethics Code of Securitas Global. Internal Policies of the company. The chart below shows the main stakeholders, expectations and formal dialog channels in the company: Stakeholders Expectations Dialog Channels Shareholders and Directors Clients Employees Regulatory Authorities Respect for values of the Company Compliance with legal framework Ethical and transparent management Compliance with legal responsibilities Specialization in different services Quality services Labor conditions Training and development Safety and health at work Compliance with legal framework Cooperation with authorities and government Coordination with other institutions Annual report / quarter video conferences / my Securitas / Executive Board of Directors meetings Regular visits by Operating Managers / Satisfaction survey Web Securitas InfoSecuritas / Intranet / My Securitas / Web Securitas / Performance survey Conferences for public-private relationship Participation in chambers of the sector Community Cooperation with the community Support to social organizations Assistance to employees families Programs with the community Web Securitas Annual Report Environment Management of environmental impacts Awareness on environmental care Annual Report Other companies of the sector Respect for all other companies of the sector Dialog to achieve understanding Participation in chambers of the sector Suppliers Purchase processes clear and transparent Compliance with payment terms Long term relationships allowing planning of commercial operations Audits Web Securitas Annual Report

28 26 CSR in Securitas Argentina 4.5. Actions to foster dialog with our stakeholders Securitas Argentina s commitment with sustainable management was reinforced during 2011 when a dialog meeting with stakeholders was held. This activity shows a significant advancement as regards the way the company intends to include into its policies this dialog tool. The main stakeholders were invited to take part in a dialog meeting to evaluate the 2010 BSR Report and build as from the feedback of such meetings its agenda and issues of interest for the following year. The facilitator of the activity was Forética Argentina and 20 participants, representatives of stakeholders identified in 2010 Report were present. Also entities from civil society and that foster BSR, local allies for specific programs and cooperators from different areas were present as well. The participants are mentioned below. Back, from left to right, Dolly Moruja, Bea Pellizari, Natalia Pereyra, José María Soneira, Gabriel Fusco, Patricia Sclocco, Cristian Pérez, Leonardo Hernández, Maricel Lonati and Ricardo Ábalos. Front, Stephanie Simonetta, Esther Parietti, María Laura Tortorella, Valeria Garrone, María Laura Paladini, Cecilia Fernández and Gabriela Leighton.

29 CSR in Securitas Argentina 27 5 The presentation was divided into five parts that made it easier to Exchange ideas and obtain feedback regarding the 2010 Report: Opening, Background of 2010 Report, Structure and contents of 2010 Report, Evaluation of 2010 Report as regards: extension, language, contents, credibility, design and support and distribution and Expectations for the 2011 Report. In general terms, all participants greeted the good balance and treatment of contents and design, pointing out its clarity and easiness to read. However, it was really significant the global evaluation of the meeting highlighting transparence, participation and opening to dialog expressed by the company in this first dialog meeting urging its continuity in the future. These comments encourage the company to continue and deepen its CSR program and sustainability, fostering values such as transparence, dialog, opening to diversity and communication. As regards this last issue, participants agreed on the need to give value to actions that Securitas Argentina carries out as committed actor in connection with public and private sector relationship, so as to give transparence, improve its image and build reputation. The dialog meeting with stakeholders was an excellent opportunity to receive feedback and be updated on demands and groups. Furthermore, it was an important tool to evaluate and communicate the progress attained directly with different sectors. For the company, these actions represent a challenge that Securitas is proud to undertake because we are aware that knowing the stakeholders and having permanent dialog with them ensures the sustainability of our actions. Surveyed suggestions and feedback Taking into consideration future reports, participants of the meeting agreed as follows: to dig into tools, manner of treatment and programs that favor integration and internal communication among all cooperators, to include other stakeholders not reported during 2010, such as suppliers, chambers of the sector and public entities.

30 5. Our commitments with CSR Responsible businesses are good businesses

31 Our commitments Employees Objectives 2011 Results 2011 Implementation of E-Learning platform Level 1 of training for security guards was implemented through the E-Learning Platform. Strengthening of career plans for security guards with potential within Securitas Argentina structure. 26 out of 64 participants of the Middle Management program between 2010 and 2011 were promoted among supervisors and service chiefs. Improvement of communication channels with our security guards in order to raise the level of participation in different programs and initiatives. InfoSecuritas was consolidated as the internal communication tool. In July 2011 we published its 100 edition. Opening of new branches of the Securitas Institute in the interior of the country. Securitas Institute in Bahía Blanca was inaugurated. Implementation of the program Seguridad Inclusiva [Inclusive Security]. The program was implemented in several services rendered by Securitas Argentina in Jumbo. Local implementation of the Program Héroes [Heroes]. The Program was effectively implemented. A total of 1997 security guards were rewarded. Expansion of the number of careers for the Scholarship Estímulo [Encouragement]. Careers related to Business Administration, Human Resources and Economic Sciences were included. 30 employees received the scholarship. Consolidation of the program to develop Middle Management. The participation in the Program was defined as a requirement to access to promotions within the structure and the career plan in Securitas Argentina. Implementation of the Program Becas 10 años [10 year scholarship]. 20 scholarships were granted, 10 of which were for elementary school students and 10 of which for high school students. Commencement of the Program Seguridad Inclusiva [Inclusive Security]. The program was implemented in the services rendered by Securitas Argentina in Jumbo. Incorporation of new tools to Securitas Induction Course The contents of the induction course were adapted to the Pocket format so that security Guards have the tools at any moment while at work. Scoring system to prevent risks from car accidents. Rewards and incentives for security Guards with low number of accidents and traffic fines (Mobile). The Scoring System was implemented. 3 security Guards with the best performance are chosen per month and receive the reward.

32 30 Our commitments Objectives 2012 To implement Level II and III at E-Learning Platform. To re-launch Securitas Code of Conduct. To increase the number of security guards that take part in Level I at E-Learning Platform. To open branches of Securitas Institute in Córdoba and Littoral. To launch Module II of Program Héroes [Heroes]. To implement a health life program for employees. To launch a specialization course for monitoring security guards. To implement the Defensor del Empleado [Ombudsman] and the Integrity Line. To implement the innovative ideas contest. To launch the Portal del Guardia Securitas [ Guards Portal]. Our employees are the most important resource. Securitas aims at being a solid, reliable and stable employer. That is why it fosters relationships based on mutual respect and dignity. We are convinced of the connection between the capacity of our employees and the result we obtain. To attract skilled persons, Securitas makes efforts to be an attractive employer offering good working conditions, fair salaries and opportunity for personal development. Due to the characteristics of our services, our business success is based on the quality of our employees. Their professional development is our main priority. Total employees per company Securitas + A.I.P.A.A Securitas Servicios S.A Seguridad Argentina S.A Seguridad Cono Sur S.A Vigilancias y Seguridad S.A El Guardián S.A Vigilan S.A Total Securitas Group Law 12297, regulating Private Security in the Province of Buenos Aries sets forth a maximum of 1000 guards per company as regards operating services in this province. 2. The information related to employees data does not include information on the companies acquired during 2011 (Videco and Fuego Red) because management systems are not consolidated. This information will be included in the next edition of the CSR Report. All employees are full time employees.

33 Our commitments 31 Employees distribution per category Management level Middle Management Operating Level Total Grupo Securitas Total distribution of employees per company Securitas + A.I.P.A.A % Securitas Servicios S.A. 0.33% Seguridad Argentina S.A % Seguridad Cono Sur S.A. 9.39% Vigilancias y Seguridad S.A. 3.69% El Guardián S.A. 7.00% Vigilan S.A % Employees geographical distribution City of Bs. As. and Suburbs of the City of Bs. As Rest of the country Total Securitas Group Employees average turnover (per month) City of Bs. As. and Suburbs of the City of Bs. As. 2,50% 4,62% 2,37% Rest of the country 2,58% 3,27% 2,92% Percentage of executive directors from local community 90%

34 32 Our commitments Compensations and Benefits Pursuant to the compensation and benefits policy, Securitas Argentina works actively to generate clear and open procedures for payments and rewards. Securitas Argentina offers to its employees a series of benefits that exceed regular remuneration: Staff OSDE Health Insurance Psychologist consulting room Scholarship Program Plant cafeteria Birthday present Special financial assistance Guards Program Héroes en Servicio [Heroes at Service] Psychologist consulting room Scholarship Program Scholarship Program for Guards kids Special financial assistance Assistance consulting room Securitas Argentina has a psycho-social consulting room for its employees which is composed of a team of psychologists and social workers. Through this team it gives support to its employees in case of crisis situations. They give advice, counseling, offer stability and support to all workers of the company rendering services in the City of Buenos Aires and in the Suburbs of the City of Buenos Aires. Employees under Collective Bargaining Agreements Collective Bargaining Agreement [CCT] No. 507/07 + SUVICO 95% 95% 95% Administrative Personnel Performance Evaluation (PE) % of employees that receive PE 5.00% 2.70% 5.00% Securitas respects the rights every employee has to choose if he/she wants to be represented by the labor union in case of collective bargaining negotiations and become part of labor unions always pursuant to local laws and rules. At the closing of this report, Securitas has signed collective bargaining agreements with Unión del Personal de Seguridad de la República Argentina - UPSRA (at national level) and Sindicato Único de Vigilancia y Seguridad Comercial, Industrial e Investigaciones Privadas of Córdoba - SUVICO (in the Province of Córdoba). There is no retaliation on employees in case they want to exercise these rights.

35 Our commitments 33 Labor Inclusion Programs Program Jóvenes con Futuro [Young with future] Securitas Argentina continued with its participation in the Program Jóvenes con Futuro [Young with future], fostered by the Ministry of Labor, Employment and Social Security (MTEySS), within the frameworks of its actions towards employment generation and labor inclusion and in 2011 eight participants of this Program became employees of Securitas Argentina. Program Seguridad Inclusiva [Inclusive Security] (Administrative staff + Inclusive Vigilance) One out of five homes in Argentina includes one person with some kind of disability. Unemployment rates regarding these persons exceed 75% and those who are employed have informal employments or are underemployed. There are negative opinions regarding such persons productivity. However, experience shows that whenever they find a job matching his/her skills and interests they can make huge contributions to the workplace. Within the framework of its commitment with inclusion, Securitas Argentina launched in 2011 the Program Vigilancia Inclusiva [Inclusive Vigilance]. This program with regional scope has the following goals: To develop a network with entities from civil society and the Government to foster at regional level the inclusion of disabled persons. To generate impact on the quality of life of the population. To identify and develop strategies of labor inclusion in Private Security services. Generar valor en la compañía Working wit disabled Competitive Human Inclusive labor Positioning of the persons makes Capital enviroment Company contributions to the company They contribute professional commitment, They contribute to create a labor enviroment that Positioning and acknowledgement of persistence and self- fosters diversity and Securitas as an innovative improvement capacity equal opportunities company with socially responsible projects This Program is subject to principles of public-private alliances and relationship. From its creation, we worked together with entities from the Public Sector and the Government in order to generate a dialog platform among different actors related to disabilities. In such sense, the public sector cooperates by giving advice in the recruiting process of the program and grants the necessary authorizations to include persons with motor disability whenever they are not contemplated within the scope of Law on Private Security No The Social Sector has a prominent role since it offers the possibility to share knowledge on the problem, disclose labor opportunities

36 34 Our commitments and enhance the program impact. In turn, with the support of La Usina, three workshops on inclusion of disabled persons were performed in the company. Public Private Relationship Company- Government Social Sector Public Sector: Government of the City of Buenos Aires, Ministry of Justice and Security of the Province of Buenos Aires, through the Provincial Office for Private Security Management, National Ministry of Labor and the Committee for Full Participation and Inclusion of Disabled Persons (COPIDIS) from the Secretariat of inclusion and Human Rights of the Head of Cabinet Ministers of the city of Buenos Aires. Social Sector: Center for Disabled Persons of La Matanza, La Usina, Fundación Par and Fundación Arcángeles (Colombia). To address the inclusion of disabled persons is, undoubtedly, to be at the vanguard of management. To join talents from diversity is a commitment that companies must undertake in favor of human advancement and to create synergies with Securitas is a challenge that fosters us to double hope. Thanks for considering us a partners in the road of change. Bea Pellizzari, Founder of La Usina, Civil Association. Inclusive Security in the Region Colombia Perú Chile Argentina Number of persons Inclusion of persons with different disabilities Disabled persons in administrative areas Security Guards

37 Our commitments 35 Training and Development Within the framework of its commitment with the development of its employees, Securitas continued working on the consolidation of the Securitas Institute as a reference place for education. Securitas Institute: creation to foster and develop the career The Securitas Institute, opened in March 2010, is aimed at developing knowledge and professionals specialized in Private Security. With this purpose, during 2011 the following courses, among others, were given: Basic courses and refreshment courses for Security Guards within the city of Buenos Aires and the Province of Buenos Aires. Basic courses and refreshment courses on Airport Security (AVSEC). Prevention course on ships and port security (PBIP). Specialization courses on gated communities, retail, banks, big and medium size industries, health, communication and home owners associations. Furthermore, in 2011 the Bahía Blanca branch of the Securitas Institute opened where the same courses as in the City of Buenos Aires are given. In this way Securitas Argentina seeks to generate opportunities to train all its employees. Technical Data The Securitas Institute occupies an approximate area of 2,000 m2. It has capacity to receive 250 students in 8 confortable classrooms especially designed to such effect. The Institute is equipped with cutting edge technology and has staff room, language laboratory, computing laboratory, library, gym and cafeteria. Vision: Towards the University of Security Guards. This is a comprehensive concept that reflects the intention to offer to all personnel the possibility to obtain a degree. Mission: To develop knowledge and professionals specialized in Private Security. Values: the Institute shares its values with the Securitas Group: Integrity, Vigilance and Helpfulness.

38 36 Our commitments E-Learning Platform The e-learning platform is aimed at offering a permanent and timeless space to train Securitas Argentina s employees interested in learning about security. It gives opportunity as regards minimization of dispersion and access to quality training for all guards in the country, generating equal opportunities. Once employees become part of Securitas, they have access to a series of tools that help them to improve their performance and professional development. Access is voluntary and it is available for all employees of the company. In 2011, we implemented Level 1 Guards Training through this Platform. Level 1 is a review of the contents of the introductory course as Securitas Guard and includes subjects related to Quality, General and Particular Directives for the services Securitas Management Model, among other subjects. In the particular case of security Guards, the first access to the tool is made in the computing course given by Securitas during the induction process. The purpose of the computing workshop is for security Guards to become familiar with the use of computers, especially with the use of the e-learning platform. During 2011, a total of 1200 security Guards passed Level 1 in this platform. All them received a monetary reward within the framework of the Program Héroes [Heroes]. Implementation of Level 2 is intended for Training 2011 Security Guards Level Middle Management Program During 2011, we continued with the development of the Middle Management Program. After the experience of the former year, contents were reinforced and enlarged. The axis and working groups are the guards, planners and supervisors. Specific training was given for each of these groups considering the functions and responsibility of the position. This program is available for those security Guards that have development potential pursuant to Supervisors and/or Area Managers. While taking the course they receive tutorials that guide them to develop the course. As from this edition, the participation in the program was defined as a requirement to obtain promotions within the structure and carrier plan of Securitas Argentina. In 2011, 26 participants out of 64 were promoted to supervisors and service chief. Middle Management Security Guards Supervisors Planners Total

39 Our commitments 37 Securitas Management Training (SMT) In 2011 the second edition of the program Securitas Management Training (SMT) took place. The SMT is an adaptation to fit our Division of the training program with like name and it is aimed at management development for all Group Divisions at worldwide level. It became a key growth and development tool for Securitas Latin America and for the participants. The main objective of the SMT is to strengthen local leadership and set Securitas culture and business model. Based on that, the SMT proposes: To give an internal vision of our business and management philosophy. To introduce a leadership style and Securitas culture in our countries, areas, products and managements. To expand our knowledge on the private security business. To share experiences and knowledge. To give information regarding working methods and management systems. To foster the flow of personal contact at horizontal, vertical and geographical levels with the pertinent personal and professional growth. During persons were trained. This activity was performed by Christian Faría (CEO) with the support of business unit managers. On-site training: Security electronic systems The Innovation and Technology Department continued offering on-site training in combined security services for security guards of Securitas Argentina. The purpose of the training was that security Guards become familiar with the use of technologies used to render the services. In 2011 more than 500 security guards were trained in the use of combined systems and also the training given to more than 500 guards in 2010 was updated. These trainings include practical and conceptual issues. If security guards are more skilled they are more efficient while rendering the services. During 2011, through the Securitas Institute, the Innovation and Technology Department performed trainings on new technologies and technological security. This generated a space to become updated as regards the offer of technology in the market. To generate a sense of belonging to Securitas. To discover and consolidate future leaders of our region.

40 38 Our commitments Employees scholarship program: Becas Estímulo [Scholarship Encouragement] In order to perfect Securitas Argentina s employees knowledge and accompany them in their personal growth, the Estímulo Scholarship Program was created. This scholarship acknowledges between 50% and 100% of the enrolment fee of careers selected by employees under the eligibility criteria set forth by the company. The granting and/or renewal of the scholarship takes place every year. And to such effect, the performance of the recipient of the scholarship and the achievement of the goals of the course of study are considered. During 2011, a total of 30 employees of Securitas Argentina were awarded the Scholarship Estímulo. In order to widen the scope of the benefit, it was decided during 2011 to accept other careers that contribute to the growth of the business. In this way, Business Administration, Human Resources, Economic Sciences were also included in the program because they are directly related to the security services. First, I must thank the company Securitas Argentina for giving me the opportunity to develop as individual and professional through this scholarship. The career Dirección en Factor Humano [Human Factor Guidance] is very important for me as supervisor because I work every day with persons and working teams which are the most valuable assets of the company. Our main objective as team leaders is to commit security guards and especially our clients. Santiago Escalante, Gated Communities Management Supervisor. In my particular case, I always wanted to deepen my knowledge on security and maximize my professionalism. Today, I am about to finish my studies and, as supervisor, I use everything I learned during my career, showing how right the company was to foster and support the efforts of its members that want to continue being the leaders in security knowledge. Personally, I am really grateful to the company because through the scholarship and different courses I could continue training. Martín Genovese, Buenos Aires 10 Management Supervisor. I want to express my deep gratitude to the company Securitas Argentina because it gave me the opportunity to train upon the award of the Scholarship Estímulo. I finished the course of studies Tecnicatura en Seguridad Urbana y Portuaria [Technician in Urban and Port Security] thanks to this benefit and I am currently in the last year of Licenciado en Seguridad y Tecnología [Graduate Course in Security and Technology] at UTN University. Taking into consideration the premise that training makes us better professionals I want to thanks the company for the opportunity given to those who consider security a profession. Bernardo Barrios, Buenos Aires 6 Management Supervisor.

41 Our commitments 39 5 Program Héroes en Servicio [Heroes at Service] In 2011 we launched the Program Héroes en Servicio [Heroes at Service] aimed at stimulating and rewarding those security Guards that stand out as regards the following: Acquired knowledge Compliance with service Directives Perfect attendance Acts that distinctively affect the service Commitment to work This reward is given to every security Guard that has perfect attendance during a certain month and strictly complies with particular Directives of the service to which it was assigned. The security Guard chosen receives the pertinent PIN and a one-time economic compensation included in the pertinent Salary Receipt corresponding to the month subsequent to the reward. The program is based on three main foundations: 1) training, 2) commitment to work and 3) Outstanding act while rendering services. Training It is a reward granted to all security Guards that, through the e-learning tool, make advances in training and specialization levels defined by Securitas. The Training and Education Manager informs the pertinent Branch Managers on the advances of their security guards teams and the goals achieved. In turn, the Branch Manager, based on this information, together with the Training and Education Manager of the company reward those security Guards that completed each level course. The security Guards rewarded receive a PIN and the agreed monetary compensation. Taking into consideration the level, the PINS are the following: Outstanding Act while in Service It is a monthly reward granted to every security Guard per Area/Region that had an outstanding attitude while rendering services or has performed an action that prevented an unlawful act or a material loss to the client or any fact that due to its impact deserves to be rewarded.

42 40 Our commitments The verification of the event is under the charge of the pertinent Branch Manager who submits every month the candidate or candidates to the Area/Region Manager. The Area/Region Manager chooses the Security Guard of the month for that Department considering the magnitude and impact of the outstanding act. The Security Officer chosen is honored with the pertinent PIN and receives a one-time economic compensation. At the end of the year, the Area/Region Managers will submit to the Board of Directors the Security Officers chosen from their management and the causes for which they were selected to receive this reward, who in turn will receive the award Héroe del año [Heroes of the Year] which consists of a PIN, a medal and a one-time economic compensation equivalent to one gross salary. These awards are given during the year end party of each Region. In 2011, 1997 security Guards were rewarded through the Program Héroes [Heroes] in the different categories Education Programs Participants Level 1 Development course Planner course Team Leader Course Management training Hours

43 My Securitas Platform After its launching in 2010, My Securitas platform has consolidated as a space for reference in Securitas at global level to exchange knowledge and experience. During 2011, more than 4,500 users at global level had access to the network. In Argentina, the process to create access to all users of Lotus Notes, generating in this way a new global communication channel, ended. This allowed us to create our own social network where information on all activities carried out in our country is shared. Program Familia Securitas [Securitas Family] Drawing and photography contest In October 2011 the second edition of the contest Familia Securitas [Securitas Family] was carried out. It rewarded talents in categories of drawing and photography. The drawing contest is aimed at kids between 5 and 12 years old. The subject matter for 2011 was: The place where I live, My parents work and The Environment. The photography contest was aimed at kids between 13 and 17 years old and the subject matter was My neighborhood, my place in the world. 1. Juan Santiago Petrussi, 4 years old. My parents work. 2. Camila Pereyra, 9 years old. Environment. 3. Fiamma Ailén Sotelo Lemos, 12 years old. Environment. 4. Deborah Agustina Lires, 16 years old. My neighborhood, my place in the world.

44 42 Our commitments Program Becas 10 años [10-year scholarship] After its approval in 2010, the Program Becas 10 años [10-year Scholarship] was effectively implemented during Through this program sons and daughters of employees in elementary and high schools receive scholarships. This program contemplates 10 scholarships for students in the last year of elementary school and 10 scholarships for students starting first year of high school education. The scholarship consists of a fixed monthly amount received by the beneficiaries through a bank entity. This contribution helps to cover study related expenses. Name of employee Name of the son / daughter José Alberto Obregon Natividad Tolaba Perales Marcela Veronica Aniceto Samudio Pereira Illesca Dante Romano Hector Horacio Lencina Antonio Arcángel Alvarez Mario agustin Aquino Miguel Angel Peralta Cristian Salguero Juan Antonio Benitez Marcelo Oscar Romero Pedro Donato Aquino Juan José Beraldi Raúl Alberto Valdez Fidencio Ramón Valdez Francisco Manuel Fernandez Rafael Avalos Emilio Alberto Navarro Luis Eduardo Pizarro Ordoñez Noelia Beatriz Marino Ivan Aquiles Lescano Guillermo Lucero Guillermo Luis Canteros Claudio Alfredo Martínez Carlos Gustavo Gonzalez Pedro Orlando Alderete Victor Fabian Torres Daniel Alejandro Barrios Jorge Hermenegildo Torres Carolina Micaela Obregón Francisco Nicolás Tolaba L'abarte Pablo Valentin Sandra Samudio Franco Agustín Illesca Lencina Julieta Daiana Alvarez Enzo Aquino Matias Martin Peralta Milagros Sofia Salguero Brenda Johanna Gutierrez Sandra Pamela Romero Ailen Sofia Lara Aquino Xiomara Irma Beraldi Alejandro Ezequiel Valdez Elias Ramón Valdez Lucas Matias Fernandez Melany 2466 Estefania hs. Avalos Milagros Ailen Baez Camila Pizarro Laura Micaela Ducca María Valentina Lescano Noé Emanuel Lucero Lourdes Elizabeth Canteros Cristian Nicolás Martínez Exequiel Emanuel Gonzalez Milton Ivan Alderete Lucia Macarena Torres Alexis Damian Barrios Jorge Fraid Torres

45 Security and Health at Work Securitas Argentina Security, Health and Environmental Policy Basis Children s day Celebration Securitas Argentina celebrated the children s with the families of its employees in its four regional branches: Bahía Blanca, Buenos Aires, Córdoba and Paraná. Children enjoyed the surprises received as well as the activities performed. Securitas Argentina and the companies of its Group acknowledge that protection to health and security of its personnel and third parties involved in its operations is essential for the development of the company and it is a social and moral unavoidable obligation. Operations must be carried out in such a manner so as to protect the health of our employees, protect the environment and natural resources. This policy and all rules and procedures resulting herefrom are a condition to employment and, therefore, all members of the company must respect them and must make third parties to respect them. The former soccer player Martín Palermo was present in Bahía Blanca s branch and lectured on his life experiences. Then, presents were given in the pediatrics area of the Municipal Hospital. Buenos Aires, Córdoba and Paraná organized recreational and theatrical activities. The security and prevention of accidents are as important as quality, costs and services rendered by us. Suppliers and contractors must be aligned to this Policy. Risk Prevention Management is inseparable from Operation Management. Commitment To comply with Laws and Regulations in force referred to Hygiene and Security of the Argentine Republic and the rules of the client. To place at disposal means, human and technical recourses to comply with the requirements that ensure effective operation of the prevention system. To identify and evaluate risks related to Hygiene, Security, Occupational Health and Environment. To offer training so that its own personnel can work in a safe environment, considers its own and third parties health and respect the environment. To audit compliance by operators of all facilities of the company with this policy and all related procedures.

46 44 Our commitments Securitas Argentina intends to offer its employees a safe labor place. The Hygiene and Security Department is in charge of the development of security and of providing active leadership to foster labor conditions. Preventive actions, training, evaluations and monitoring of facilities both of the client and one s own, are carried out through this area. Training is carried out through two mechanisms: a) security Guards are trained on rules and procedures of the client after a punctual request from the client and b) training is given considering the characteristics of the service. During 2011 we continued working on the survey of posts and services with high potential risk and such services were improved. Since January 2011 every time the Security, Health & Hygiene Department visits a service for the first time a General Labor Risk Survey related to the Surveillance Service is prepared. This survey is prepared by the Department and through a 16 page check list the labor risk of the sector is estimated. Below there is a description of certain services in which labor condition improvements were made during 2011: Lomax Lavallol, Lomax Sola, Ezeiza Airport, Terminal 4, General Motors, YPF, Total, Dow, Solvay Indupa, TBB, TGS, Petrobras, Profertil, Ferrosur, Talar del Lago, Pepsico, Masisa, Forestal, Telecom (La Rioja), Alimesa, Milkaut, Yovilar. Security, Health and Environment Committee % of employees represented % % % Labor Risk Insurance [ART] Securitas Argentina Seguridad Argentina SA Seguridad Cono Sur SA A.I.P.A.A. El Guardián SA Vigilancia y Seguridad Absence from work Securitas Argentina Seguridad Argentina SA Seguridad Cono Sur SA A.I.P.A.A. El Guardián SA Vigilancia y Seguridad Occupational Disease Securitas Argentina Seguridad Argentina SA Seguridad Cono Sur SA A.I.P.A.A. El Guardián SA Vigilancia y Seguridad Mortal incidents Securitas Argentina Seguridad Argentina SA Seguridad Cono Sur SA A.I.P.A.A. El Guardián SA Vigilancia y Seguridad

47 Our commitments Clientes Objectives 2011 Results 2011 To adjust satisfaction measurement tools in order to achieve better evaluation accuracy. Operating inspections were implemented in connection with the services so as to supplement quarterly internal audits. To extend the Program Welcome Client to the Suburbs of the City of Buenos Aires and Littoral of the country. The program Welcome Client was extended to the Suburbs of the City of Buenos Aires. 439 services of Welcome Client during The first tests were carried out in the Littoral region. To update and improve SGC procedures related to the measurement of the services rendered. The satisfaction survey was adapted to three kind of services: physical surveillance, electronic security and Mobile and custody of goods in transit. To restructure the data survey for the audit report Indicators such as absenteeism and turnover were added. Objectives 2012 To implement the Program Vision in 10 Mobile service routes. To extend the Program Welcome Client to the Littoral, Central and North West Region of the country. To digitalize the client satisfaction survey. To design the service manual (general directives) + the emergency manual for emergencies that may affect the continuity of the rendering of the services (particular directives). To end the implementation of the Master Mind software. To develop and implement the Services Operating Center (COS). To implement a program on electronic security systems within the Integral Training Program for Guards in COS. To include Vigilan S.A. s operations in the Quality Management System (SGC). To increase the number of personnel in order to widen the scope of SGC audits. To decentralize SGC management. To obtain the Standard ISO 9001 for Securitas Institute. To digitalize the quality evaluation survey.

48 46 Our commitments Quality Management System Standard ISO 9001:2008 Quality Policy Securitas Argentina vision is to turn private security into a model of benefits for workers, clients and shareholders. The Company s mission is to protect people, workplaces and community. The values that govern our activities are integrity, vigilance and helpfulness. Consequently, the company s management sets forth as Quality Policy the following: To comply with all commitments undertaken with clients, employees and participants of the processes. To comply with legal and ruling requirements. To be close to our clients in order to cooperate in the solution of their needs offering innovative and useful solutions. To consider men and women rendering services at clients facilities as the main asset of the activity. To constantly verify clients satisfaction to improve efficiency while rendering services. To continuously improve our activities. To consolidate the commitment with the society and the environment. During 2011, Securitas Argentina obtained again the certification under the Standard ISO 9001:2008. The adoption and maintenance of the Quality Management System (SGC) represents the possibility to address quality for all operations in an orderly and systematic manner, identifying opportunities to make improvements that generate a higher level of client satisfaction. Throughout 2011 audits were performed in different regions of Securitas Argentina countrywide. Aspects directly related to the rendering of services and operation support areas were evaluated. In this way, quality is addressed in an integral manner evaluating the degree of compliance with aspects defined in the SGC in the different processes. During 2011 a total of 110 audits were performed to service managements and 24 audits were performed to support services. Quality Management System (SGC) Integral evaluation All the above in order to be market leaders and acknowledged by our Clients as regards the quality of the services rendered. SERVICES BRANCH This statement must be included in all areas of the organization and disclosed to all employees and suppliers. The commitment of the General Manager towards the Quality Policy means that the General Manager manages availability of necessary means to ensure this policy is known, understood and implemented by all levels of the organization.

49 Our commitments 47 Quality Management System (SGC) Induction During 2011 we continued training security guards in SGC. The purpose of this training was to inform guards rendering services on practices and procedures particularly related to the SGC. The training was especially aimed at guards in entry position in Securitas. Also security guards that became part of the company after the acquisition of El Guardián participated in the course. SGC Induction talks Training hours 200 Client Satisfaction Survey During 2011 we continued monitoring the level of client satisfaction regarding the service rendered by Securitas Argentina. The methodology used is similar to those of previous years. Perceptions in connection with security guards performance of the service and general performance of Securitas Argentina as regards the client. Results of the satisfaction survey Security guards performance Securitas Argentina general performance Total average 84% 83% 84% 79% 76% 78% Security Guard / Satisfaction level Securitas Argentina / Satisfaction level Kind treatment 86% 81% Response to requirements Physical appearance 86% 80% and requests 85% 78% Punctuality 87% 82% Invoicing 84% 74% Respect for procedures 82% 77% Meet expectations 80% 75% Adjustment to requested profile 81% 76% Service 83% 76% Total average 84% 79% Total average 83% 76% General satisfaction level evolution % 80% 78% 74% 77% 80% 75% 77% 79% 76% 84% 83% 60% 40% 20% Guards Company Guards Company Guards Company Guards Company Guards Company 0%

50 48 Our commitments Training to clients: Security Systems Since 2011, Securitas Argentina decided to be on technology and widen its electronic security proposals: intrusion, fire protection and CCTV. In 2011 it ended the inclusion of the Master Mind software allowing a more efficient handling of the alarm business. From the client s point of view, it meant a higher exploitation of technology to bring more efficient services and with more added value. This managerial information system allows integrating and handling businesses related to production operations and aspects related to distribution of a business as regards goods and/or services production. With this Securitas Argentina is one step forward as regard integral management of a business through a unique tool that involves budgeting, invoicing, collection, customer care and the services itself. Welcome Clients! Securitas Innovation & Technology continued developing during 2011 the Program Welcome Clients, aimed at training electronic security clients in the use of the hired technology. In the Suburbs of the City of Buenos Aires 349 Welcome Client services were carried out, both to residential and corporate clients. The Littoral region started with the program that achieved good results and was welcomed by clients.

51 Our commitments 49

52 50 Our commitments

53 Our commitments Responsible Management of Resources Understanding the positive impact that our actions may generate leads to a responsible management of non-renewable resources in Securitas Argentina. In this way we not only seek to reduce the CO2 emissions of our vehicles but also to foster behaviors from our cooperators that contribute to improve our consumption attitudes towards the challenge represented by a climate change. We seek to do this through the responsible use of water and power, recycling paper and plastic, reducing solid waste such as batteries and/or oils both in our facilities and in that of our clients. The renewal of the vehicle fleet is one of the tools through which we manage the main environmental impacts of our business. Emission related goals were set forth in Securitas 2008 Environmental Policy at global level. Such policy states that no new vehicle of the company can issue more than 160 grs of CO2 per kilometer run as of December The purpose of Securitas Argentina is to reduce year after year such emissions. Between 2009 and 2011, permitted emissions of CO2 for vehicle fleet were reduced 30 grs. pursuant to global standards. Global Objectives Permitted CO2 emission for company s vehicles (per km run) 160 grs 180 grs 190 grs Objectives 2011 Results 2011 To continue with the process to renew the company s vehicle fleet. Vehicles of the company were renewed for a total amount of AR$5,870,822. To generate an indicator system that allows measuring the results of environmental programs. Although we have quantitative measurement in connection with our programs to protect non-renewable resources, indicators were not systematized. We focused on fostering active participation of our cooperators in the Program Ecociencia [Eco-science] and other recycling and final disposition initiatives. To eliminate the use of batteries in the services. The change from conventional batteries to rechargeable batteries.

54 52 Our commitments Objectives 2012 To continue with the process to renew the vehicle fleet of the company. To foster in security Guards the adoption of waste resources responsible management that favors the rationalized use of water, power and recycling in our clients facilities. Renewal of the vehicle fleet: Pursuant to the objectives defined in the Global Environmental Policy, during 2011, Securitas Argentina maintained its commitment to renew the vehicles used for its operations. Between 2009 and 2011more than Pesos sixteen million were invested to such effect. Environmental Policy Total Investment in vehicle fleet efficiency to reduce CO2 emissions AR$5,870,822 AR$ AR$ AR$ Fuel Consumption Vehicles Fuel Type Gas (lts) Diesel (lts) CNG (mts) Total Vehicles CO2 Kg x liter (Conversion Factor) Number Diesel 2.56 Gas 2.37 CNG 1,7 CO2 emissions of the vehicle fleet (kg) Gas vehicles Diesel vehicles CNG vehicles Total Water and power consumption at commercial facilities 2010 Water mts 3 / Power 617,711 kwh Water mts 3 / Power 646,321 kwh

55 Our commitments 53 Paper Caps kg 363 kg kg 7 kg Paper recycling campaign Hospital Garrahan In 2011 we continued working in paper and plastic caps gathering to support the recycling campaign from Hospital Garrahan. Due to awareness activities carried out in 2011, there was a significant increase in paper and plastic kilograms given to the Program. Program Econciencia: Less is more During 2011 we continued with the Program Econciencia in order to keep active employees commitment with the reduced and responsible consumption of power, batteries, paper and water. Within the frame of this campaign, a process to change flashlights used by security Guards while rendering services was implemented, now they use flashlights with rechargeable batteries. Except for a few cases where due to the characteristics of the services rechargeable batteries cannot be used, its use was fully replaced by the use of other rechargeable sources. During a second stage it is foreseen to replace all batteries by rechargeable batteries. The Purchase and Maintenance Department manage these objectives. Responsible waste management Securitas Argentina s commitment with the Environment also implies the responsible management of wastes generated by its activity. Due to its magnitude, one of the main challenges is the treatment of residues produced by the maintenance of the company s vehicle fleet. In 2011 certificates issued by the Provincial Entity for Sustainable Development [Organismo Provincial para el Desarrollo Sostenible] (OPDS) from the Government of the Province of Buenos Aires that validate correct treatment of wastes generated by Securitas directly and by MACOVE S.A. (supplier of vehicle maintenance

56 54 Our commitments for Securitas Argentina). Pursuant to that, OPDS acknowledges that waste was treated in treatment plants pursuant to processes and technologies submitted before and approved by the Secretariat of Environmental Policy of the Province of Buenos Aires, ensuring in this way that the characteristics of being hazardous has been eliminated and therefore, the final disposal of wastes can be done as authorized. Certificates include the correct treatment of batteries, oils and solid wastes. The results achieved are described in the following chart: Type of waste 2011 Batteries Oils Solid Waste (vehicle batteries, filters) 100 kg 630 kg 655 kg Likewise, during 2011 certificates and acknowledgements for the treatment of cartridges and ink were obtained. The Company Toner Company issued a certification in favor of Securitas Argentina pursuant to which it sent for legal re-manufacturing 35 toner cartridges, therefore, 70 kgs of hazardous wastes do not contaminate soils, air and water. In this sense, it was stated that part of the toner wastes that were not remanufactured were destroyed pursuant to environmental criteria defined by the Secretariat of Environmental and Sustainable Development of the National Government.

57 Our commitments 55

58 5.4. Relations with the Community Objectives 2011 Results 2011 To be closer to schools where Securitas Argentina renders services in order to accompany them through the program Educando con Impuestos [Teaching with Taxes] There was an approach to certain schools near the areas where Securitas Argentina renders services. The 3 projects submitted did not pass the last evaluation defined by the INET. To continue with the Program Convivir with the same group of students. The second edition of the Program Convivir was implemented in the same schools selected in Objectives 2011 To duplicate a new edition of the Program Jóvenes con Futuro [Young with future]. To generate a system to measure economic contributions aimed at CSR initiatives. To consolidate a network of Social Organizations that accompany CSR initiatives of Securitas Argentina To formalize agreements to foster labor inclusion with the Ministry of Social Development of the City of Buenos Aries and of the Government of the Province of Buenos Aires.

59 Our commitments 57 Securitas Argentina has a strong commitment with the community where it is present and develops its operations. Furthermore, Securitas Argentina takes part in social projects in such regions where we appreciate an urgent need of the local community. Securitas Argentina acknowledges the importance of a proactive and continuous social dialogue with all those involved in our community. During 2011 we sought to foster the continuity of programs implemented with the purpose of ensure sustainability. The focus of the work was oriented toward initiatives related to education and training. Program Convivir [Coexistence] The program Convivir is an educational program that resulted from the joint initiative of Securitas Argentina and Asociación Conciencia in 2010, so as to foster the peaceful coexistence at school of students in elementary school. The Program is a process to accompany the group of students until they finish elementary school. Coexistence and peace are closely related with the exercise of an active and responsible citizenship because students are one of the biggest groups with citizenship skills: skills that imply know what to do and, therefore, they are the set of knowledge and cognitive, emotional and communicational skills that, related to each other, make it possible for the citizen to act in a constructive manner in a democratic society. For this purpose, we try to offer kids the tools necessary to relate to each other in a comprehensive and fair manner so that they are able to solve their daily problems. This Program is carried out at School No. 6 Guillermo Correa and School No. 3 Rufino Sánchez, which selection in 2010 was based on their proximity to Securitas Institute and the commitment of the company to generate benefits for society as a whole. General purpose: to foster a culture of peace at school making skills that will be needed for life stronger so as to contribute to a better coexistence at school. Specific purposes: to foster integration and creation of strong social bonds of students from activities that allow teaching democratic values and creating spaces to practice them. To foster voluntary work between Securitas personnel and making them aware on the importance of their participation in this kind of social educational projects. To help teachers to develop teaching strategies and to perform activities that foster integration and strengthening of social bonds between students to improve coexistence in school rooms. Target public: 5 grade students. Schools beneficiaries: School No. 6, School District 6, Guillermo Correa and School No. 3, School District 6, Rufino Sánchez.

60 58 Our commitments Link between the Program Convivir [Coexistence] and the Educational Objectives 2021 (OEI) The Program Convivir [Coexistence], its subject matter, objectives and methodology contribute to the achievement of the Educational Objectives set forth by the Organization of Ibero-American States (OEI) for 2021, fighting for the education that we want for the Bicentenary Generation. This is the second consecutive year that the Program Convivir [Coexistence] is declared of educational interest by the Ministry of Education of the Nation. strengthen the concepts necessary to start practicing a culture of peace. Module 2: Strengthening of self-esteem. The objective of the second workshop was to develop didactic strategies to foster and work on students self-esteem, pointed out the importance to relate with other human beings, to carry out teamwork, to cooperate and peacefully solve conflicts. Module 3: Conflict resolution. The objective of this third workshop was to deepen concepts already dealt with in former modules and foster a proactive attitude to create a peace culture During 2011, each participant school organized three workshops: Number of schools Number of workshops Number of students Module 1: Values to coexist. The purpose of this workshop was to Number of teachers 28 5 I liked the activity La Torre de Papel [Paper tower] because we did it together. Jairo, workshop participant student. All [issues dealt with] can be applied to school life to solve daily conflicts Telma Granero, teacher 3º A. I think they are excellent to apply them to the bonds we create daily, we spent too many hours at school. It helps to everybody coexistence Lorena Marrego, teacher 6ª A. To obtain more information on the Program visit

61 Our commitments 59 Program Educando con Impuestos [Teaching with taxes] In 2011, Securitas Argentina took part for the third consecutive year in the system Fiscal Credit of the Instituto Nacional de Educación Tecnológica [National Institute of Technological Education] (INET). Through the Program Educando con Impuestos [Teaching with Taxes] we financed educational projects of the City of Buenos Aires, Province of Buenos Aires and Province of Catamarca. Securitas Argentina made a total contribution of AR$714,267 (seven hundred fourteen, two hundred sixty seven thousand) to finance the following projects: Beneficiary Centro de Formación Profesional Nº 406 Centro de Formación Profesional N 27 Escuela para Adultos Nº 42 Instituto de Estudios Superiores Gobernador José Cubas Location Province of Buenos Aires City of Buenos Aires Province of Catamarca Province of Catamarca Award AR$ AR$ AR$ AR$ Patronage Law of the City of Buenos Aires It was an interesting experience to take part in co-financed projects fostered by the Government of the City of Buenos Aires through the Patronage Law. This year we participated together with Organización Rumbo Sur that is investigating, registering and disclosing the social and cultural assets of our people. In this opportunity the result of the joint work was the book San Telmo, alma de barrio [San Telmo, neighborhood soul]. Tour through the neighborhood visiting different areas and characters living there.

62 60 Our commitments Program Voluntariado Corporativo [Corporate Volunteers] During 2011 and within the framework of the Program Convivir, we performed volunteering activities where a group of Securitas Argentina s employees accompanied students in their activities generating in this way new spaces to interrelate with students as the Volunteers Working Day Pinceladas por la Paz [Panting to foster Peace]. The purpose of the activity was to strengthen the bonds between volunteers and the community. It was performed at School No. 3, one of the schools of the Program. The painter Claudio Baldrich painted a mural together with students and volunteers in the school yard. The mural s slogan was The ideal classroom starts in our heart. Furthermore, a presentation of the Program Convivir was made to Securitas personnel interested in taking part in actions performed by volunteers, which included a description of the activities planned for students workshops for the school year During this year 16 volunteers from Securitas Argentina took part in the Program Convivir. It is good that children feel and see that not only their teachers but also other persons take care of them, Julio Villalba, Human Resources Employees of Securitas and volunteer of the Program Convivir. Social Investment in Civil Society organizations As from 2011 a plan of Strategic Social Investment was implemented with Civil Society Organizations related to Securitas Argentina. Some of the organization with which we cooperated during 2011 are mentioned below: Aldeas Infantiles AmCham Asociación Argentina de Deportistas Trasplantados (ADETRA) Collegium Musicum Conciencia Festival de Cine Escandivano Forética Argentina AC Fundación Nuevos Caminos Fundación Par Mecenazgo GCBA Programa Convivir Virreyes Rugby Club Voces y Ecos Total contributions made in 2011 AR$ AR$ AR$ AR$ AR$ AR$ AR$ AR$ AR$ AR$ AR$ AR$ AR$ AR$ Donation event Bahía Blanca Branch Sponsorship Ciudadanía Empresaria Award Sponsorship for the participation inn XVIII World Games held in Gothemburg (Sweden) Sponsorship for the extraordinary concert of Collegium Musicum Sponsorship Noche Ciudadana 2011 Sponsorship Scandinavian Film Festival Sponsorship Course Forética-Proética-ICDA on RSE Management Dinner to collect funds Sponsorship annual breakfast to collect funds Project Book San Telmo, alma de barrio Founding partners of the program Sponsorship III Virreyes Rugby Club Golf Tournament Sponsorship annual dinner to collect funds

63 Our commitments Business Chambers and Public Sector Objectives 2012 To work towards the amendment of the Law No , ruling private activities in the Province of Buenos Aires. To put into operation the Registro de Agencias de Seguridad Privada [Registry of Private Security Agencies] (RASP). To foster the improvement of the industry through processes of continuous improvement. Securitas insists on honesty, integrity and justice and strongly commits itself to defend and foster the highest ethical business standards in all aspects of its activities. As sector leader, Securitas has very important responsibilities towards countries and communities where it operates. We show good citizen practices as company and comply with laws of countries where we are present. Securitas Argentina, as leading company, is also responsible for fostering the development of the whole sector. With the cooperation with trade unions, public authorities and public enforcement Securitas Argentina contributes to the development of the services and the market as a whole in order to raise the standards and salaries of the sector. In this context, Securitas Argentina favors and carries out an active relationship policy with Business Chambers and the Public Sector, represented by national, provincial and jurisdictional authorities. In all cases, we search for cooperation and joint work towards the development of activities that generate benefits for the private security service sector. Business Chambers Securitas Argentina has an active participation in the following Business Chambers and Associations: Cámara de Comercio Sueco Argentina Cámara de Comercio de Estados Unidos en Argentina (AmCham) Cámara Española de Comercio de la República Argentina Cámara Argentina de Empresas de Seguridad e Investigación (CAESI) Cámara de Empresas de Seguridad de Buenos Aires (CAESBA) Cámara Argentina de Seguridad Electrónica (CASEL) Cámara de Industria y Comercio de la Matanza (CICM) Cámara Industrial del Parque Industrial Pilar Consejo Empresario Argentino para el Desarrollo Sustentable (CEADS) Forética Argentina Asociación Civil Instituto para el Desarrollo Empresarial de la Argentina (IDEA) Securitas Argentina takes part in all of them by organizing lectures and conferences on the activity and/or issues of common interest. CAESBA fosters the amendment of the Provincial Law No regulating the activity of the private security in the Province of Buenos Aires. Furthermore, through CAESBA during 2011, cooperation agreements were executed with the City of Buenos Aires, the Municipality of Tigre and different national institutions to integrate and interact to benefit the development of the activity. Securitas Argentina cooperated actively to foster Jornadas de Intercambio [Exchange Conferences] in the Province of Buenos Aires organized by CAESBA. Two conferences were held in 2011 that allowed a permanent interaction among the public sector, the private sector and ruling authorities.

64 62 Our commitments The Conferences are aimed at fostering interaction between application authorities and companies within an environment of freedom and dialogue, seeking the integration of technical and operating equipment to develop indicators and to address key issues for the sector such as: Control Transparent activities Informal work Formalization of legal framework The final purpose of these activities is to contribute to the transparence of the security services industry, seeking to decrease the level of informality affecting the sector. Public Sector Since 2011, several actions within the scope of the Province of Buenos Aires were fostered. Three conferences were held with the participation of representatives of the National Government, Government of the Province of Buenos Aires and Members of the House of Parliaments. The purposes of these conferences were to make quality contributions to generate growth and improvements for the security private market. In 2011, Securitas Argentina contributed with the development of the RASP (Registro de Agencias de Seguridad Privada Registry of Private Security Agencies) software that allows optimizing the authorization of registrations, renewals and termination of security guards, targets and vehicles from companies rendering private security services. Through RASP the whole administrative process is registered in this software and, therefore, transparent, allowing a better control by the ruling authority and making it easier to comply with rules by companies rendering private security services.

65 Our commitments 63

66 64 GRI Indicators 6. GRI Indicators The table below shows sections of the CSR Report that include the different requirements set forth by the Guideline G3.1 of the Global Reporting Initiative. To obtain more information on GRI visit Indicators highlighted in light blue correspond to the compliance by Securitas Argentina with the Principles of the United Nations Global Compact. To have access to these principles visit Indicator 1. Vision and Strategy Global Compact Principle Pages Statement of the most senior decision maker of the organization about 5 the relevance of sustainability to the organization and its strategy 1.2 Description of the main impacts, risks and opportunities 5-7, 16, 22, Organizational Profile 2.1 Name of the organization Primary brands, products and/or services Operational structure of the organization Location of the organization s headquarters Number of countries where the organization operates and names of countries with major operations 2.6 Nature of the ownership and legal form Markets served Scale of the reporting organization 17, Significant changes during the reporting period regarding size, structure and ownership of the organization 2.10 Permits and awards received N/R 3. Report parameters 3.1 Reporting period for information provided Date of most recent previous Report Reporting cycle (1) 3.4 Contact point for questions related to the Report or its contents Process for defining the Report contents Report Coverage State specific limitations on scope or coverage of the Report (2) 3.8 Aspects that may affect comparability of the information (3) 3.9 Measurement techniques to prepare indicators Effects of the correction of information provided on earlier Reports N/A 3.11 Significant changes from previous reporting periods in scope, (4) coverage or measurement methods 3.12 GRI Content Index Policy and practice on external verification (5) 4. Governance, commitments and engagement of stakeholders 4.1 Governance structure of the organization Indicate if the Chair of the main governance body is also an executive officer State the number and gender of members of highest (6) governance body who are independent or non -executive members 4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body 4.5 Relationship between payment to main governance body and performance 17 of the organization, including the social and environmental performance 4.6 Procedures implemented to avoid conflicts of interest in the main governance body 4.7 Procedure to determine the composition, training and (7) experience requested from members of the main governance body 4.8 Declaration of mission and values and behavior code 12, Procedures of the main governance body to supervise the 17 identification and management by the organization of the economic, environmental and social performance 4.10 Procedures to evaluate development of the main governance body, especially regarding economic, environmental and social performance 17

67 GRI Indicators Description of how the organization has adopted a precautionary principle 4.12 Social, environmental and economic principles or programs externally developed 4.13 Main associations to which it belongs and/or national and international entities supported by the organization 4.14 List of stakeholders groups engaged by the organization 4.15 Basis to identify and select stakeholders with whom to engage , 22-23, 25, 30, 46, 51, 57, , 33-34, 38, 41-44, Approaches adopted to include the stakeholders Aspects of interest resulting from the participation of stakeholders and response of the organization Economic performance indicators Management approach Economic performance EC1 (P) Direct economic value generated and distributed 20 EC2 (P) EC3 (P) Financial consequences and other risks and opportunities due to a climate change Coverage of organization s obligations due to programs for social benefits EC4 (P) Significant financial aid received from governments (8) EC5 (P) EC6 (P) EC7 (P) EC8 (P) EC9 (A) LA1 (P) LA2 (P) LA3 (A) LA15 (P) LA4 (P) LA5 (P) LA6 (P) LA7 (P) Market presence Range between standard initial salary and local minimum salary per gender at places were significant operations are performed Policy, practices and proportion of expenses corresponding to local suppliers Procedures for local recruiting and proportion of executive directors from local community Indirect economic impacts Development and impact of investments in infrastructure and services rendered mainly for the public benefit Understanding and description of significant indirect economic impacts and their scope Social performance indicators: labor practices and N/R 1 N/R decent job Management approach Employment Detail of employees per employment type, per agreement, region, per gender Total employees and employees average turnover and new employees hire separated per age, sex and religion Social benefits for full time employees, separated per operations significant places Number of persons that continue working in the company after maternity or paternity leave per gender Company/Workers Relationship Percentage of employees under collective bargaining agreement Minimum period for prior notices in connection with changes in the organization Labor health and security Total percentage of workers represented in security and health committees Ratio between absenteeism, occupational disease, days lost and mortal victims and the work per region and gender N/R 23, 33-35, , 6 N/R 1, (9)

68 66 GRI Indicators LA8 (P) LA9 (A) LA10 (P) Education, training, advise, prevention and risk control programs related to serious diseases Minimum period for prior notices in connection with changes in the organization Education and training Hours for education per year per employee, described per gender and employee category LA11 (A) Skill management and continuous training programs 35-37, LA12 (A) LA13 (P) LA14 (P) HR1 (P) HR2 (P) HR3 (A) HR4 (P) HR5 (P) HR6 (P) HR7 (P) HR8 (A) HR9 (A) HR10 (P) HR11 (P) Percentage of employees that receive regular performance and professional development evaluations per gender Diversity and equal opportunity Corporate governance bodies and template per employee category, described per sex, age and minority belonging Ratio between men base salary and women, divided per professional category and location of significant operations 32 1, 6 17 Social development indicators: human rights Management approach 23, 30, 32-34, 43- Investment and supply practices Percentage and total number of investment agreements and significant contracts including clauses that make reference to concerns on human rights or that had been analyzed in connection with human rights Percentage of distributors, contractors and other commercial partners that had been analyzed in connection with human rights and measures adopted Hours of employee training on policies and procedures related to human rights Non-discrimination Total number of incidents related to discrimination and measures adopted Freedom of association and collective bargaining agreements Identified significant operations and suppliers in which the right of freedom of association and to be part of collective bargaining agreements may be violated o subject to serious risks and measures adopted Exploitation of minors Identified significant operations and suppliers that imply a potential risk of incidents of minor exploitation and measures adopted Forced labor Identified significant operations and suppliers that imply the risk of generating episodes of forced or mandatory labor and measures adopted Safety practices Percentage of security personnel trained on aspects related to human rights Rights of natives Total number of incidents related to violations of natives rights and measures adopted Evaluation Percentage and total number of operations subject to reviews and/or evaluations on human rights impact Remedies Number of claims related to human rights submitted, addressed and resolved through formal claim mechanisms N/R 44 1, 2, 3, 4, 5, , , 2, 3, 4, 5, 6 N/R 1, 2, 3, 4, 5, 6 36, 40 1, 2, 6 N/R 1, 2, 3 32, (10) 1, 2, 5 N/R 1, 2, 4 36, 40, 44 1, 2 N/A 1, 2 N/A N/R

69 GRI Indicators 67 SO1 (P) SO9 (P) SO10 (P) SO2 (P) Local community Percentage of operations where development programs, impact evaluations and local community participation are implemented Operations with important potential or real negative impact on local communities Prevention and mitigation measures applied to operations with important potential or real negative impact on local communities Corruption Percentage and total number of business units analyzed in connection to corruption related risks N/R N/R 10 N/R SO3 (P) Percentage of employees trained to fight corruption 10 36, 40, (11) SO4 (P) SO5 (P) SO6 (P) SO7 (A) SO8 (P) PR1 (P) PR2 (A) PR3 (P) PR4 (A) Measures adopted in response to corruption related incidents Public Policy Public policy position and participation in their development and in lobbying activities Financial and in kind contributions to public parties or related institutions Unfair competition behavior Total number of actions for causes related to anti-trust and free competition practices and their results Compliance with rules Monetary value of fines and penalties and non-monetary fines due to defaults on laws and regulations Social Performance indicators: product responsibility Management approach Clients Health and security Phases of product and services life cycle tested in clients health and security Total number of incidents resulting from noncompliance with regulations on impact of products and services on clients health and security Labeling of products and services Type of information on products and services required by procedures in force and regulations Total number of defaults of regulations related to information and labeling of products and services 10 N/R , (12) 10 (13) (14) N/R 13-15, , 48, 915) 1 N/R 8 N/A 8 N/A PR5 (A) Practices regarding clients satisfaction 47 PR6 (P) PR7 (A) PR8 (A) PR9 (P) Social Performance indicators: society Management approach Marketing communications Programs of compliance with voluntary laws and codes in marketing communications Total number of incidents due to defaults on regulations related to marketing communications Client privacy Total number of claims on privacy respect and disclosure of personal data from clients Compliance with rules Amount of significant fines resulting from noncompliance with laws related to the supply and use of products and services of the organization Environmental performance indicators Management approach Materials EN1 (P) Materials used, per weight and volume EN2 (P) Percentage of material used that is valued 8, 9 N/R N/R N/R N/R N/R

70 68 GRI Indicators Power EN3 (P) Direct power consumption expressed per primary sources 8 52 EN4 (P) EN5 (A) EN6 (A) EN7 (A) Indirect power consumption expressed per primary sources Energy saving due to preservation and improvements in efficiency Initiatives to supply efficient products and services regarding power consumption and reductions achieved Initiatives to reduce the indirect power consumption and reductions achieved 8 N/R 8, 9 N/R 8, , 9 N/R Water EN8 (P) Total water collection per sources 8 52 EN9 (A) Water sources significantly affected by water collection 8 N/R EN10 (A) Percentage and total volume of recycled and reused water 8, 9 N/R EN11 (P) EN12 (P) Biodiversity Land adjoining or located within protected natural spaces or unprotected high biodiversity areas Most significant biodiversity impacts on protected natural spaces or unprotected high biodiversity areas 8 N/A 8 N/A EN13 (A) Protected or restored habitats 8 N/A EN14 (A) Strategies and actions implemented and planned to manage biodiversity impacts 8 N/A EN15 (A) Number of species which habitats are in operating areas 8 N/A EN16 (P) EN17 (P) EN18 (A) EN19 (P) EN20 (P) EN21 (P) EN22 (P) EN23 (P) EN24 (A) EN25 (A) EN26 (P) EN27 (P) EN28 (P) EN29 (P) EN30 (A) Emissions, discharges and wastes Total emissions, direct and indirect of greenhouse effect gases by weight Other indirect emissions of greenhouse effect gases by weight Initiatives to reduce greenhouse effect gases and reductions achieved Emissions of substances that destroy the ozone layer, by weight NO, SO and other significant emissions to air per type and weight Total discharges of residual waters pursuant to nature and destination Total weight of managed waste per treatment type and method Total number and volume of more significant accidental discharges Weight of transported, imported, exported or treated waste considered hazardous Water resources and habitats affected by water discharges and run-off of the organization Products and services Initiatives to mitigate environmental impacts of products and services and reduction degree Percentage of products sold and packages recovered at product useful life ending Compliance with rules Cost of significant fines and number of non-monetary penalties due to defaults on environmental rules Transportation Significant environmental impacts from transportation of products and other goods and materials used General Breakdown per total of environmental expenses and investments N/R 7, 8, N/R 8 N/R 8 N/R 8 N/R 8 N/R 8 N/R 8 N/A 7, 8, N/R 8 (16) , 8, 9 52

71 GRI Indicators 69 Note 1: Securitas Argentina publishes annually its Corporate Social Responsibility Report. Note 2: The scope of the Report includes operations performed by Securitas Group in Argentina. Note 3: There are no factors affecting data comparability. The Report includes comparative charts with management results for 2009, 2010 and Note 4: No significant changes were made regarding 2010 Report as regards coverage and scope. Note 5: The 2011 Report does not have external verification. Note 6: The companies that are part of Securitas Group in Argentina do not have independent directors. Note 7: CSR issues are addressed at Board of Directors meetings. Note 8: During 2011 companies of the Securitas Group in Argentina did not receive financial aid from the Government. Note 9: notices on organizational changes are sent pursuant to the provisions of local legislation. Note 10: Securitas Argentina respects the right to be part of trade unions. Note 11: Securitas Argentina places at the disposal of all its employees its Code of Conduct. Note 12: Securitas Argentina is member of Business Chambers and Associations related to the activities performed. Note 13: Securitas Argentina does not make contributions to political parties. Note 14: during acquisition processes, Securitas Argentina respects the legal framework related to anti-trust laws and unfair competition. Note 15: the development of security solutions implies a deep risk analysis in terms of clients health and security. Note 16: Securitas Argentina was not imposed fines due to non-compliance with environmental laws.

72 Produced by Securitas Argentina With the cooperation of Forética Argentina Designed by GustavoSaliola.com Photography Securitas Argentina

73 7. Readers opinion As from this publication we have undertaken the commitment to improve year after year our Corporate Social Responsibility Report. And to make advances in connection with this process we place at your disposal this opinion survey. You can give us your feedback and suggestions to make improvements. Please submit this form by to or by mail to Esteban Echeverría 4270, Munro, Province of Buenos Aires, CSR. Stakeholders group at which you belong: Client Employee Supplier Comunity Other (Specify) Mark from 1 to 10 the following attributes of the Report: Clarity of information Quantity of information Report structure Information distribution Information relevance Report design Which section of the Report resulted more interesting for you? Corporate Governance Business services and areas Employees Clients Environment Community Relations Business Chambers and Public Sector Additional information that you would like to include in the Report Full name: Telephone:

74

75 Branches REGIONAL OFFICES BUENOS AIRES Casa Central Esteban Echeverría 4270 (B1605DTT) Munro Provincia de Buenos Aires Teléfono: BAHÍA BLANCA Sede Regional Sur Sarmiento 751 (B8000HQA) Bahía Blanca Provincia de Buenos Aires Teléfono: CÓRDOBA Sede Regional Centro NOA José Roque Funes 1642 (X5009LFR) Cerro de las Rosas Provincia de Córdoba Teléfono: ENTRE RÍOS Sede Regional Litoral Blas Parera 1280 (E3106LZD) Paraná Provincia de Entre Ríos Teléfono: OFFICES REGIÓN BUENOS AIRES CAPITAL FEDERAL Paroissien 2506 (C1429CXN) C.A.B.A. Teléfono: CAPITAL FEDERAL II FUEGO RED Una Empresa del Grupo Securitas Charlone 1351 (C1427BYA) C.A.B.A. Teléfono: DEL VISO Colectora Este, km 41.5 Panamericana Ramal Pilar Del Viso Provincia de Buenos Aires Teléfono: JUNIN General Paz 375 (B6000FKG) Junín Provincia de Buenos Aires Teléfono: MUNRO Panamá 4280 (B1605EDX) Munro Provincia de Buenos Aires Teléfono: PILAR Calle 9, entre 8 y 10 Parque Industrial de Pilar Ruta 8 Km. 60 Provincia de Buenos Aires Teléfono: int. 122 QUILMES Brown 883 (B1878FWQ) Quilmes Provincia de Buenos Aires Teléfono: TRES ARROYOS Avenida San Martín 445 (B7500IKE) Tres Arroyos Provincia de Buenos Aires Teléfono: VILLA ADELINA Thames 158 (B1607BZD) Villa Adelina Provincia de Buenos Aires Teléfono: REGIÓN SUR CHUBUT San Martín 1501 (U9000AJE) Comodoro Rivadavia Provincia de Chubut Teléfono: LA PAMPA Comisario Valerga 1946 (L6300XAI) Santa Rosa Provincia de La Pampa Teléfono: MAR DEL PLATA Catamarca 2355 Piso 1 Of. C (B7600DLG) Mar del Plata Provincia de Buenos Aires NEUQUÉN Rivadavia 665 (Q8300HDM) Neuquén Provincia de Neuquén Teléfono: RÍO NEGRO Yrigoyen 1002 (R8324BMV) Cipolletti Provincia de Río Negro Teléfono: SANTA CRUZ Rawson 176 (R8328AXM) Río Gallegos Provincia de Santa Cruz Teléfono: TIERRA DEL FUEGO Kupanaka 46 (V9410HFB) Ushuaia Provincia de Tierra del Fuego Teléfono: REGIÓN CENTRO NOA MENDOZA España 1190 Piso 8 Of. 40 (M5500DXY) Ciudad de Mendoza Provincia de Mendoza Teléfono: SAN LUIS Moreno 165 (D5732GGC) Villa Mercedes Teléfono: TUCUMÁN Av. Democracia 855 Piso 1 Dpto. 5 (T4002FQM) S. M. de Tucumán Provincia de Tucumán Teléfono: REGIÓN LITORAL CHACO Fotheringan 455 (3500) Resistencia Provincia de Chaco Teléfono: CORRIENTES Belgrano 1015 (W3400AAS) Corrientes Provincia de Corrientes Galería Santa Fe Local 5 (3400) Corrientes Provincia de Corrientes ENTRE RÍOS Entre Ríos 190 (E3200ABB) Concordia Provincia de Entre Ríos Teléfono: ENTRE RÍOS II TRAILBACK Una Empresa del Grupo Securitas Presidente Illia 141 (E3100ANC) Paraná Provincia de Entre Ríos Teléfono: FORMOSA Trinidad González 615 (P3100NSM) Formosa Provincia de Formosa MISIONES Junín 1383 (N3300MRC) Posadas Provincia de Misiones Teléfono: SANTA FE Calle Santa Fe 2616 (S2000KTJ) Rosario Provincia de Santa Fe Teléfono: TRAINING INSTITUTES Instituto Securitas Catamarca 962 (C1231AAJ) C.A.B.A. Teléfono:

76 Securitas Argentina Esteban Echeverría 4270 (B1605DTT) Munro Buenos Aires - Argentina [email protected]