Use of the International Bank Account Number (IBAN)

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1 Use of the International Bank Account Number (IBAN) Guide Personal customer's Netbank, Mobile Bank, payment ATM, Corporate Netbank, Corporate Classic Netbank

2 Background What will change? Changes to entering payments in online channels and at payment ATMs. The beneficiary's account number must be entered in the IBAN format in all channels. Why will it only be possible to enter the account number in the IBAN format? Why is this change made? The change is part of the implementation of the Single Euro Payments Area (SEPA). A regulation by the European Commission obliges all banks to use only the IBAN in payment transmission. For this reason, Nordea self-service channels will no longer convert an account number entered in the national format to its IBAN equivalent. Who will be affected by the change? The change will affect bill payers who use the self-service channels for bill payment. These channels include personal customer's Netbank, Mobile Bank, Corporate Netbank, Corporate Classic Netbank and payment ATMs.

3 Personal customer's Netbank

4 New payment and cross-border payment: beneficiary information, the order of the entry fields has changed Enter the beneficiary's name first Next, enter the beneficiary's account number Also see the instructions New payment Help New cross-border payment Beneficiary's name Beneficiary's IBAN Beneficiary's name Beneficiary's IBAN

5 Beneficiary's account number Beneficiary's account number has been entered in the national format (e.g ) The payment cannot be made in Netbank unless the beneficiary's account number has been entered in the IBAN format. If you enter the beneficiary's account number in the national format, check the corresponding IBAN from the link before proceeding to the confirmation page. Enter or copy the IBAN into the beneficiary's account number field.. 1. Beneficiary's account number in the national format. 2. Click the link. 3. You will see the account number in the IBAN format. 4.Transfer or copy the IBAN.

6 Beneficiary's account number Beneficiary's account number has been entered in the IBAN format The payment cannot be made in Netbank unless the beneficiary's account number has been entered in the IBAN format. Once the beneficiary's account number has been entered as an IBAN and the payment has been approved, Netbank will automatically save the beneficiary's details in the beneficiary register. Beneficiary's account number must be in the IBAN format

7 Payment to a beneficiary included in the beneficiary register The 'Beneficiary's details' field has an auto complete function. Netbank will offer the beneficiary's details automatically from the beneficiary register when you start entering text or numbers. Help According to name According to account number

8 Bill payment ATM

9 Bill payment ATM A payment cannot be made at a payment ATM unless the beneficiary's account number has been entered in the IBAN format. If you enter the account number in the national format, the payment ATM will not assist you in converting it to the IBAN format. If you do not have the beneficiary's account number in the IBAN format, ask the beneficiary to give it to you. You can use the IBAN calculator on the nordea.fi website to convert any Nordea account number to its IBAN format. IBAN calculator Other banks' IBAN calculators (Federation of Finnish Financial Services)

10 Corporate Netbanks

11 Corporate Netbanks: Corporate Netbank and Corporate Classic Netbank A payment cannot be made in Corporate Netbank unless the beneficiary's account number has been entered in the IBAN format. If you enter the account number in the national format, Corporate Netbank will not assist you in converting it to the IBAN format. You can use the IBAN calculator on the nordea.fi website to convert any Nordea account number to its IBAN format. IBAN calculator Other banks' IBAN calculators (Federation of Finnish Financial Services)