MICROSOFT ABBREVIATION DICTIONARY

Transcription

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3 3 (1) 3 (2) 3 A A A A # hird arty nstaller sing icrosoft nstaller ackage () to install third party programs onto computers on the network. hird arty ntegrator A company other than the ustomer that creates an image on the ustomer s behalf. An integrator can only distribute product back to the ustomer. hird arty ogistics rovider A firm that provides service to its customers of outsourced (or third party ) logistics services for part, or all of their supply chain management functions. A Activity ased osting his costing model assigns the cost of all activities used in the production of a product proportionally across each item produced. Activity ased anagement dentify and manage costs using A. Access ontrol ist A list of permissions and the actions allowable to objects or users. Application ompatibility oolkit Allows customers to understand their application compatibility situation by identifying which applications are compatible with the indows perating ystem and which applications require further testing. A 1

4 A 2 A A A A A (1) A (2) A A A AA Active irectory sed to store network, domain and user information and used by computer administrators to manage files, user permissions and accounts. Active irectory omain ervices tores directory data and manages communication between users and domains, including user logon processes, authentication, and directory searches. Azure irectory ederation ervices implifies access to systems and applications using a claimsbased access. Authorised evice eseller A business that has been given approval to sell icrosoft devices. Academic dition icrosoft software offered at a discounted price for qualifying educational and academic organisations. Architect vangelist A technical consultant working in the icrosoft eveloper & latform vangelism () group who helps customers and partners build solutions on the newest technologies. Authorised ducation eseller An organisation authorised to sell icrosoft products at academic prices to qualified educational users. A mplementation anagement nitiative A way to license Application latform products across an organisation. Account anagement pecialists ob title within icrosoft for someone who has specific account management skills in a particular market, product or solution area. Application latform Agreement riginal term used to describe a licensing agreement, now superseded by A and (see definitions).

5 AA A AA A A (1) A (2) A A A A A Asia and acific egion Application rogramming nterface A specification that allows different programs to exchange information and communicate with each other. Automatic rivate Addressing A way for clients to obtain addresses if the server is not available. Academic rogramme anager ob title within icrosoft for someone who owns or manages programmes within the ducation sector. Advanced lanning & ptimisation ools used by nterprise esource lanning () specialists to plan/optimise supply chains. Application latform ptimisation A framework provided by icrosoft that you can use to align your applications with business processes and objectives. t covers eveloper and solutions. Authorised eplicator A icrosoft reseller who can provide authorised copies of some products on to partners and ystem uilders. Authorised eplicator it ools used by an Authorised eplicator. Active erver ages rogram that runs on a web server and provides dynamically generated pages for the client. uperseded by A.net. Azure ite ecovery loud-based disaster recovery service for critical data and systems. Accessible echnology roup irtual group within icrosoft that focuses on working to make technology accessible to all types of people, regardless of age, environment or requirement. A 3

6 A A A A A 2 2 A Account echnical pecialist A job title for a technical specialist within the Account eam nit (A) in the nterprise & artner roup (). hey support usiness anagers in working with nterprise customers. Account eam nit he team in the nterprise artner roup () responsible for managing the commercial relationship with nterprise customers. t is divided into vertical sectors (i.e. inance, etail, ommunications). All p usiness A phrase used within icrosoft to refer to the whole business from top to bottom. Axapta An nterprise esource lanning () product purchased by icrosoft and now integrated into the icrosoft ynamics family. usiness to usiness A term used referring to a business that is conducted between companies, rather than between a company and individual consumers. usiness to onsumer A term used for describing a business model that seeks to sell its products or services direct to onsumers rather than direct to other businesses. usiness Applications ivision ame changed to icrosoft usiness olutions (ynamics). 4

7 A A (1) (2) udget, Authority, eed, imescale A method of qualifying a sales opportunity. = udget available or at least under discussion A = ndividual holds the authority to decide = A recognised need/business driver for the solution = ealistic timescale exists for customer decision making usiness onnectivity ervices A set of services and features that allows hareoint to connect to external data (replaces the usiness data catalogue). usiness ecision Appliance A complete pre-configured, tuned solution that integrates hardware, software, and support. ncludes erver, hareoint and owerivot for hareoint. usiness ecision aker erson who views investment requirements at a high level and makes the decision on what is required to support the business goals and usually the person who controls the budget and ultimately signs off on funding. usiness evelopment anager esponsible for establishing strategic business development initiatives that drive growth through product expansion, partnerships and alliances. dentifies new business opportunities and creates appropriate business plans. usiness ecision arehouse Also known as a data warehouse (). usiness roup olloquially called s, these are the product teams that sit within the arketing and perations. xamples include: indows, erver & ools, nformation orker. usiness ntelligence urning data into information and making it accessible to the right people at the right time through smart tools. A 5

8 A usiness ntelligence evelopment tudio A development toolkit provided by icrosoft for developing solutions. eplaced by erver usiness nvestment unds unds that icrosoft makes available to support the adoption / deployment of technology with a customer. rovided on an exception basis only. ypically used to support a pilot or proof of concept for new technologies or in highly competitive scenarios. usiness ntelligence emantic odel he use of erver Analysis ervices 2012 plus owerivot to develop solutions. ackground ntelligent ransfer ervice A data transfer tool used for example in icrosoft update services where uses idle bandwidth to transfer data and updates. usiness ntelligence eperience efers to the usiness ntelligence xperience orkshop that icrosoft runs. inary arge bjects A data type used in programming that can hold a large amount of data - especially useful for storing images, audio and multimedia data. usiness anager An account manager, typically within the Account eam nit (A) responsible for the commercial relationship between icrosoft and a selected number of customer accounts. usiness and arketing rganisation or fficer he division in icrosoft which the usiness roups (s), and product managers in the subsidiary report into. t is also responsible for managing marketing and activities for other groups. eginning of ile n computer programming, this indicates that the current record position is before the first record in a ecord set object. 6

9 ill of aterials All of the marketing assets available to be used by icrosoft or artners with customers in the context of a campaign. usiness lanning rganisation An internal icrosoft phrase that refers to a virtual team who conduct comprehensive business plans specific to driving increased growth, profitability or market share of a particular product, solution or service. usiness roductivity nline uite icrosoft s first release of online messaging and collaboration tools, delivered through a subscription service. eplaced by ffice 365. usiness rocess eview An activity undertaken by a business to ensure that it is operating in the most efficient manner. usiness eady nhancement lan A maintenance plan available to customers of icrosoft ynamics A, icrosoft 5, icrosoft ynamics, icrosoft ynamics, icrosoft ynamics obile, icrosoft ynamics A and icrosoft ynamics worldwide. izalk erver icrosoft technology used to integrate disparate applications and set up communications between different systems. y he ay usiness alue lanning ervices A component of icrosoft s ackaged ervice benefits offered to customers who signed up to specific types of licensing agreements. onsultancy days were provided by partners and fees reclaimable from icrosoft. his is now retired. ring our wn evice olicy of permitting employees to bring personally owned devices into workplace. A 7

10 A A A A A A (1) A (2) A- A- AA orporate Accounts he name given to the sales team that manages the commercial relationship between icrosoft and customers that are managed within the mall & idmarket olutions and artners (&) group. orporate Application uilders artners developing apps on icrosoft Azure for corporates. loud Activation ub A hub of information for loud partners. lient Access icence A licence that entitles an individual user to access specific software. ee ore A and A. orporate Account anaged A segmentation term for customers directly managed by icrosoft within a certain part of the orporate Accounts team. hannel Audience anager he person responsible for the business planning and marketing activity within the edium usiness channel (could be aligned to a specific market sector). orporate Account anaged - (was A) A segmentation term for nterprise customers directly managed by icrosoft within the nterprise part of the orporate Accounts team. orporate Account anaged - & (was A) A segmentation term for & customers directly managed by icrosoft within the & part of the orporate Accounts team. ampus and chools Agreement A program that offers discount to students at various stages of education on icrosoft products and software. 8

11 (1) (2) (3) omputer ased raining elivery of online training. usually refers to software specifically written for training. all entre A centralised office for sending / receiving large volume of phone calls either for telemarketing or for customer management. ustomer are A module available with icrosoft ynamics. ost entre A finance code that a department s expenses can be tracked to. ach cost centre has a budget for annual expenses; hardware upgrades; training etc. onsumer hannels roup ormed in early 2011, it brings together icrosoft s retail, mobile operator and distribution teams into one group - focused on indows, indows hone, ffice and box. ompliance hecking rogramme A programme run by icrosoft a number of years ago to help customers make decisions about upgrades. ow retired. hannel evelopment anager A marketing person responsible for working with partners on marketing and incentive opportunities. entral urope n icrosoft terms this would be used to describe the group of countries specific to this area of the globe. ommunications nabled usiness rocess he ability to embed unified communications capabilities such as , instant messaging, telephony, video, conferencing, and application sharing into day-to-day business processes and line of business applications. ontract nd ate entral astern urope A 9

12 A A hief xecutive fficer orporate ield Account anaged orporate accounts managed by a field sales team within icrosoft. he customer accounts managed can vary on an annual basis. ontinuous iscal mprovement trategy to achieve growth and increased profitability year on year. hannel9 hannel 9 A website providing information on emerging icrosoft products and technologies via videos, blogs, hands on labs, code samples and free technical training. A (1) A (2) hannel ncentive rogramme A localised incentive programme for the partner channel (isti, resellers,, A) that provides marketing support and funding to drive additional sales. ommitments to drive and report against licences sold or influenced count towards the cash incentives available. is only available to partners who meet specific qualification criteria. orporate nternal Account anaged orporate accounts managed by an internally based icrosoft sales team. he customer accounts managed can vary on an annual basis. ustomer nside Account anaged A customer supported by an office-based account manager via phone / . ustomer mmersion xperience A facilitated hands-on environment, based at a icrosoft ffice, where business and decision makers test drive icrosoft technologies including ffice 365, ffice, xchange, hareoint, ync, roject, isio, indows, indows hone, ynamics and ystem enter. omments n ine omments inserted within the text that they refer to. 10

13 A hief nformation fficer ommon nformation odel An open standard that defines how information can be shared. ustomer ifecycle anagement he progression of steps a partner goes through to build and maintain customer loyalty, ensuring that customers consume software benefits and partner services, and renew their licensing agreement in years to come. is a best practice methodology. all ogging ool all logging involves collecting phone call data, analysing the data and then reporting back on performance. ontent anagement he set of processes and technologies that support the collection, managing, and publishing of information in any form or medium. entral arketing roup he group responsible for co-ordinating marketing activity across customers and partners. t is joined to the onsumer hannels roup (). entral arketing rganisation roup responsible for co-ordinating marketing activities. ontent anagement ystem he tools and technologies that help collect, manage and publish information in any format. ertificate of Authenticity A certificate that proves the software it is attached to is a legal copy. lose of usiness nd of the working day. osts of oods old he original purchase cost of the products that were later sold. A 11

14 A (1) (2) ountry of rigin here something comes from. hief perating fficer lose of lay nd of the working day. ore A ore lient Access icence rovides users of certain icrosoft technologies the right to access, and use, essential software capabilities that all users need. (see A) ore (1) (2) ore nfrastructure ptimisation A structured process to help customers and partners optimise their environments. efers to the technology products, platform and tools that will provide maximum performance for a business. onditions of atisfaction A set of statements designed to measure the health of the business relationship between icrosoft and its managed partner / customer community. hey are recorded and monitored within individual business plans. ardinal lace icrosoft s ondon ffice at ictoria treet. ore roduct efers to the core product within a specific technology solution. ustomer artner xperience A set of measures and targets supported by specific activities that enable icrosoft to assess how customers and partners perceive the solutions and services icrosoft provides. ee also. ertified artner for earning olutions artners authorised by icrosoft to deliver icrosoft training using icrosoft fficial urriculum materials (). 12

15 (1) (2) ustomer rogramme anager icrosoft job role for someone who owns a specific programme or initiative. loud artner rofitability rofitability calculator for partners selling icrosoft cloud. ompete/ompetitive ractice ecruiter (was ) A channel development manager focused on identifying potential new partners from competitive practices. ustomer rice heet A quotation provided to an end customer. n icrosoft terms the A s have price sheets related to the licensing costs of software. hannel artner eb ow almost distinct term used for describing a icrosoft partner that focuses on web development. yclical edundancy heck An algorithm used in computing to check errors. ustom ecovery A provided by the seller to enable a customer to reinstall purchased software. ustomer elationship anagement he process of managing an organisation s interactions with its customers, partners, employees and external agencies in order to create increased customer loyalty and satisfaction. ustomer elationship anagement nline A icrosoft ynamics oftware-as-a-ervice (AA) solution that offers customer relationship solutions. ommerce erver An e-commerce platform for 2 and 2 e-commerce solutions. he last version was ommerce erver now transitioned to Ascentium. A 13

16 A 14 A (1) (2) ompetitive ales Assistance A way to request help in a sale against a technology that is competitive to icrosoft. btained internally at icrosoft from get help or by partners from the partner presales and advisory services included in benefits. ritical uccess actor A measurement or indicator that is vital for a strategy to succeed. ontingent taffing roup ontractors employed by an agency to work at, or on behalf of icrosoft. loud olution rovider Agreement that allows partners to sell icrosoft cloud services along with their own offerings and services. ascading tyle heets A set of rules that form a style sheet that describes how an web document can be laid out. ustomer ervice & upport roup usiness group dedicated to providing customers with assistance on icrosoft products and services. loud ervice endor rganisations that create business applications available through cloud computing environments. orporate erritory anaged artners that are segmented by their regional area and provided with a local erritory anager to contribute to management and success of the relationship. hief echnology fficer ommunity echnology review A community technology preview released by icrosoft to get feedback on current development. ompetitive pgrade Advantage An upgrade licence - no longer available.

17 x A A hief x fficer A generic term to describe board level executives e.g.,,. istribution Account anager An account manager in & tasked with managing distribution partners. atabase A collection of data records and files including multimedia data. atabase Administrator/Analyst echnical engineer responsible for database development. atabase onsistency heck A process in that allows it to check for file structure errors in the database. atabase anagement ystem An application that manages the data in a database providing reporting; querying and the adding and updating of data. istributed omponent bject odel A icrosoft technology that provides the instructions for software to talk across networked computers. esign hange equest A document requesting a change to be made - a change of process or a change to the way a piece of software works. ata enter ervices upport the projects and operation of the atacenter. ynamic atacentre A combination of automation, control and resource management software. ee the oolkit for hosters which helps you create public or private cloud infrastructures. A 15

18 A irect ialing n irect dial, rather than switchboard, telephone number (typically landline). river evelopment it A set of software tools that can be provided to third parties to write new drivers for hardware and software to talk together (similar to A and ). esktop eployment lanning ervices A paid consultancy offering that can be delivered by partners for icrosoft to customers who have oftware Assurance (A) benefits included within their licensing agreement. pecific to delivery of desktop solutions projects. eveloper ivision he usiness roup engaged in Application development. esign for anufacturability he process of designing a product so that it is easy to manufacture. ynamic ost onfiguration rotocol rovides a centralised list of devices with addresses on a network. ocument nformation anel A icrosoft ffice nfoath form that is hosted and displayed within a document. istributor An organisation authorised by icrosoft to sell pen software licences to end customers and channel resellers. istribution ist A list of people or an group to send relevant information to. ynamic ink ibrary ibrary file containing a set of procedures and/or drivers that are referenced and executed by a program. 16

19 (1) (2) o A igital ervous ystem A phrase from ill ate s 1999 book usiness at the peed of hought. omain ame ystem A naming system for sites on the internet which maps the domain name e.g. icrosoft.com to its address. isk perating ystem A set of programs that help to control hardware and software. eveloper latform vangelism A division in icrosoft that is responsible for driving adoption of, and development on, the latest platform technologies. igital artner of ecord ustomer to designate a artner as the partner of record for cloud solutions. efective parts per million A calculation used in the six sigma process. eployment lanning ervices rovides customers with access to qualified partners for the delivery. ata ecovery Agent Accounts that are able to decrypt itlocker protected drives by using smart card certificates and public keys. istribution equirements lanning nsuring that the right goods are at the right location at the right time. ata ransformation ervices erver A set of automation tools in to allow the loading of files/ data into a database. ata arehouse A database built to support analysis and reporting. A 17

20 A 2 A A A A eveloper xperience A icrosoft business unit responsible for promoting icrosoft developer platform products and technologies to developers in leading edge and high-profile companies. ormally known as the eveloper and latform vangelism () team. dge-to-dge ologram A volume licensing program for large organisations that have 250 or more desktop computers. he program provides a simple, flexible, and affordable way to buy the latest icrosoft software products. nterprise Agreement(s) A icrosoft licensing programme only available through the arge Account eseller (A) community and designed for larger organisations (c.250 seats plus) who wish to license their entire desktop estate. t provides volume discounts, provisions for on-premise and cloud, and includes oftware Assurance. nrolment for Application latform A licensing programme that covers erver 2012, isual tudio, izalk erver and hareoint ervices. nterprise Agreement ubscription ayment process assigned to an nterprise icensing Agreement. ow retired. xecutive riefing entre n-site icrosoft facility that delivers world class briefings to nterprise customers and partners. t focuses on driving discussion and action for strategy, and building strategic business relationships with customers. nterprise lient Access icence (suite) A licence that authorises you to connect devices or users to icrosoft ervers. An A provides access to the enterprise editions of the following servers: indows, xchange, hareoint, ync, ystem enter and orefront. 18

21 A (1) nrolment for ore nfrastructure A specialised licensing agreement that covers indows erver and ystem enter ngineering hange otification A document which records or authorises a change to a specific design. nterprise ustomer pportunity nformation ool A database held by icrosoft. he data contained within it helps to identify the propensity to buy, or upgrade to, new technology of an nterprise customer. ngineering hange equest A document containing a call for an adjustment of a system; it is of great importance in the change management process. nterprise loud uite A per user licensing option available through the icrosoft nterprise Agreement that brings together ffice 365 3, nterprise obility uite, and indows oftware Assurance per ser. lectronic ata nterchange An electronic communication system that provides standards for exchanging data via any electronic means. ducation icensed Account eseller An approved icrosoft reseller that is authorised to sell educational licences to schools and colleges. lectronic ocument and ecords anagement he electronic management of documents and records from creation through to deletion. ducation erm used to describe the ducation sector. astern urope A 19

22 A (2) A nterprise dition A version of various icrosoft servers that contains advanced functionality required by larger organisations for effective management of their infrastructures. nrolment for ducation olutions A method of offering academic customers a cost-effective icrosoft software through a single subscription agreement. ncrypted ile ystem Allows files on a icrosoft perating ystem to be encrypted to protect confidential data. uropean eadquarters nd tem inal item. ffect icensing osition ocuments produced at the end of a software asset management engagement documenting the number of copies of icrosoft software in use in the customer s organisation. urope iddle ast and Africa nterprise arketing eads A icrosoft job title for individuals who are charged with executing on an enterprise marketing strategy, and driving demand, awareness and pipeline acceleration. nterprise obility anagement A marketing scenario focused on enterprise mobility solutions. lectronic ee. nterprise obility uite A cloud solution that offers people access to all applications across multiple devices. 20

23 (1) (2) (1) (2) nd of usiness nd of the working day. uropean perations entre nd of onversation nd of ay nd of ife roduct is at the end of its lifecycle of support. nd of essage nd of upport o longer supported by vendor. nd of ear eview efers to the discussion and analysis of an annual performance for an individual person. As icrosoft s end of year is une, the end of year review process would be taking place around une and early uly. uropean roduct evelopment entre nterprise & artner roup A business division within icrosoft that focuses on enterprise customers and lobal ystem ntegrator () partners. ithin this division, the sales teams are located within the Account eam nit (A), technical pre-sales specialists are within the pecialist eam nit () and the partner team is located within the artner eam nit (). nterprise rogramme anager eads and engages cross functional teams to manage value being delivered within the programme. nterprise roject anagement A group of icrosoft project management products that include roject tandard, roject rofessional and roject erver. A 21

24 A (3) A nterprise roject anagement anaging a project to deliver an outcome at a level considered suitable for an enterprise (i.e. nferring comprehensive, scalable, robust and high quality). arnings per hare hows a company s profitability by calculating the proportion of profit per share. nterprise esource lanning enerally referred to as the software-based management tools that integrate data from all departments and functions into a single application. nterprise ervices ervices such as consulting or product support offered to enterprise customers. nterprise oftware Advisor An accreditation that proves an individual is able to advise customers on licensing agreements. nterprise trategy onsultant A consultant in icrosoft s ervices division who works with the customer to review what technologies a customer is using along with the business goals. hese are then analysed and results presented back to the board to plan and design solutions to align with the business needs and growth plans. lectronic oftware istribution he ability to download software over the internet. lectronic oftware ulfilment imilar to, software can be purchased and delivered online together with activation codes. mbedded ystem roup A group focused on embedding icrosoft perating ystem into devices. t is now part of the lient team. 22

25 A xa nd ser ubscription icence A licence agreement that has an end date - but can be renewed. he start of the subscription is taken from when the product subscription was activated. xtract ransform & oad A process to take data from a data source and insert it into a erver database. stimated ime to esolution sed in the context of a help desk call how long a problem will take to be resolved. nd ser he individual who uses the software. nd ser icence Agreement A contract that defines how the user may use/transfer the licence for the use of the software. nterprise oice (for icrosoft kype for usiness) A functionality of kype for usiness. nterprise ide ommitment ommitment across the business. xchange emote onnectivity Analyser A tool that helps to confirm that the connectivity for the xchange ervers is configured correctly, and diagnoses connectivity issues. xpertone - raining ortal ortal for retail organisations to get the latest information and training on icrosoft retail technologies. A 23

26 A A A A A A ixed Assets or businesses, fixed assets include buildings, equipment, vehicles etc. irst Article nspection he act of comparing a physical sample part with the specifications against which it was made. or the Attention f requently Asked uestions ar ast irst n irst ut An inventory calculation that provides a value for stock in the financial accounts. or nternet sites icrosoft often refers to - which stands for icrosoft ffice hareoint erver () or nternet ites (). eferring to how a customer may decide to write and build its website using hareoint. inal icence Agreement he licensing agreement that has eventually been agreed usually following intensive discussion and debate. ree of harge At no cost. or osition nly As relevant to that particular role. ull ackaged roduct A icrosoft product that is bought from a retailer - either on the high street or online. t comes in a box with a, manual and a A. uitable for 5+ users only. 24

27 (1) (2) A A A ull ime ontractor An independent contractor who works full time for an organisation. ull ime quivalent sing full time equivalent provides a method of comparing workload e.g. 0.5 would mean that a person would work only half the time. ull ime mployee A person who is employed directly. ear uncertainty and doubt sed to influence people to make a purchase. ften associated with negative, dubious or false information. inancial ear icrosoft runs 1st uly to 30th une. or our nformation eneral Availability he point at which a new icrosoft technology is launched and available to purchase on volume licensing. lobal Address ist A list of all the business users stored on a company s messaging platform - e.g. xchange. lobal Account anager mployed (usually by icrosoft edmond) to manage global customer or partner accounts. perates at x level. lobal usiness anager mployed (usually by icrosoft edmond) to manage global customer or partner accounts. perates at x level. A 25

28 A A (1) (2) lobal irect ncentives ystem for etailers ystem to manage data for direct incentives for retailers. et enuine indows Agreement An anti-piracy programme that provides a way for customers to license any non licensed copies of indows through a olume icense Agreement. arbage n-arbage ut ou only get out what you put in. acking or negative content or contribution will produce lacking or negative results. eneral edger eneral anager he manager of a division -,, ervices,, etc.. roup anager A manager responsible for a team who reports into a irector. overnment pen icensing rogramme A licensing programme designed specifically for overnment. reat lains A financial accounting solution acquired by icrosoft which is part of the ynamics suite of products. rowth & roductivity ramework sed to describe a process, methodology or framework that is designed to deliver maximum results. roup olicy bject A set of security settings that manage users rights on a computer. lobal artner ervices As part of the partner programme, icrosoft partners have access to support services for pre-sales and deployment questions from the team. 26

29 (1) (2) lobal ales xperience lobal ales xchange he internal implementation of icrosoft to manage customer accounts and opportunities. o o arket: arketing ampaigns/nitiatives rovides a focused set of resources required to deliver a successful campaign from a marketing and incentives perspective. raphical ser nterface A type of user interface that allows users to interact with electronic devices using images rather than text commands. ardware ompatibility ist A published list of computer hardware that has been extensively tested for stability and compatibility with the software solution. ardware ompatibility est A downloadable utility that allows you to test drivers etc. with new software releases. ot ix A collection of files that are used to fix / patch a problem with a computer implementation. an be applied without taking the computer offline. ome and etail ivision ivision within the icrosoft business that focused on personal (within the home) purchase of relevant products/services. A 27

30 A AA A A A nfrastructure as a ervice art of the cloud vocabulary that refers to virtual machines and storage networking components. ntelligent Application ateway ow called orefront nified Access ateway: it provides secure remote access to a corporate network. nternational Association of icrosoft hannel artners An independent community of icrosoft partners which have grouped together in order to maximise their individual business opportunity. nternet ontrol essage rotocol ne of the main protocols of the nternet rotocol uite. t is used by network devices, like routers, to send error messages indicating, for example, that a requested service is not available or that a host or router could not be reached. ntercontinental (formally outh acific and Americas) ntegrated evelopment nvironment rovides developers with an environment within which they can write programmes - such as isual tudio - and integrate with other teams and resources. nternet xplorer icrosoft s web browser for accessing the nternet. nternet xplorer Administration it implifies the creation, deployment and management of customised nternet xplorer packages. nteractive ntertainment usiness 28

31 (1) (2) (1) (2) (1) (2) (1) (2) ndependent ardware endor An organisation that specialises in making or selling computer hardware, usually for niche markets. ndependent osting endor usiness that provides independent hosting products. nternet nformation ervices he new name for the services provided by icrosoft nternet nformation erver (). nternet nformation erver A component of the indows erver product that provides the capability to use indows erver as a web server. nternet ey xchange A standard that allows information to be passed between systems for access to networks. nstructor ed raining raining delivered by a physical person (instructor) usually face to face. ndustry anager A person in the artner eam nit () in the nterprise artner roup () who focuses on applications, partners and solutions in a particular industry. nstant essenger A form of communication over the internet that allows you to exchange text messages in real time with another person. ndustry arket evelopment anager A person in the artner eam nit () within nterprise artner roup () who focuses on developing an ecosystem of applications, partners and solutions in a particular industry. nformation anagement roup nteractive edia roup A 29

32 A (1) (2) o (1) (2) (1) (2) nfrastructure ptimisation A structured process for assessing an organisation s infrastructure and application platform. t helps customers build a roadmap to define future projects. nternal rder icrosoft term for internal financial codes. nstallation-on-emand A feature of indows nstaller that makes it possible to offer functionality to users and applications in the absence of files themselves. nfrastructure ptimisation nitiative An earlier term for - nfrastructure ptimisation. nternet of hings he network of physical objects that contain embedded technology to communicate and sense or interact with their internal states or the external environment. ntellectual roperty ypically a non-physical asset such as a brand, an invention, a design or a song. is specific to an individual or an organisation and implies ownership rights and consequently, value. nternet rotocol he address of a device on a computer network. nternational roduct arketer omeone who owns a product within a specific region, rather than within an individual country. ndustry artner anager A partner manager focused on the solutions and partners for a particular industry. n uarter enewal & ecapture ate A measure of the percentage of license renewals that were renewed each fiscal quarter against the target. 30

33 A (1) A (2) A A nternal ights anagement A secure way to send documents and s to other people to prevent them forwarding or copying information from the document. nternal ate of eturn A measure of the profitability of investments. nternet ecurity and Acceleration eplaced by the icrosoft orefront hreat anagement ateway ndustry tandard Architecture A hardware technology that provided a way of transferring data around a. ndian ub-ontinent nside ales pecialists ndividuals within icrosoft who function as inside sales representatives. ndependent oftware endor A company that specialises in writing its own software applications. Architect A technical specialist that focuses on developing a strategic solution. Architecture and lanning A advisors operate out of the icrosoft ervices organisation. ecision aker ntegrated ser nterface ne of the three techniques used to perform nterprise Application ntegration. nternal se ights ree licences provided by the icrosoft artner etwork for internal use by a partner organisation. A 31

34 A A (1) (2) tem-endor elationship A code in the icrosoft perations database that supports vendor management. nformation orker A user who accesses and uses information typically via the icrosoft ffice desktop suite of tools. oint Application evelopment A development methodology that involves the user in helping design and develop an application through a series of A workshops. ey anagement erver rovides the capability to activate a volume licence. ey erformance ndicators uantifiable measurements defined by an organisation to help them track progress towards goals. nowledge orker A person who thinks for a living e.g. ngineers, architects, lawyers, doctors, teachers etc. iosk orker omeone who needs to access information infrequently - so shares a which acts as a kiosk. 32

35 & &A A A A AA A ync and xchange eployment lanning ervices A funded ync and xchange deployment consultancy offering that can be delivered by partners for icrosoft to customers who have oftware Assurance (A). riginally known as. icences plus oftware Assurance efers to the purchase or point of renewal of an pen icence where a customer can purchase either just the license or the license plus oftware Assurance. inux Apache y hp ollection of pen ource products that compete with indows 2012,, 2012, isual tudio. inux Apache y hp ollection of pen ource products that compete with indows 2012,, 2012, isual tudio. he standing for since the A patent fell into the public domain. arge Account eseller A partner that is part of a very small group of partners authorised by icrosoft to sell A and elect Agreements to end customers. pecialises in providing customers with licensing advice and management services. ow called. atin America egal and orporate Affairs ooks after icrosoft s business, legal and regulatory affairs around the world. ifecycle anagement roup within that manages end item s and their lifecycles. ifecycle tatus he current status of a or set of s. earning ntertainment & roductivity ivision A 33

36 A ast n irst ut icence nformation epository ata store for licence information. icense ey erification ow nline egistration izard. ine of usiness efers to a specific business stream - applications would be implemented to deliver value to a defined area of a business. earning lan A structured plan developed from the output of a training needs analysis to help a partner/customer identify how to improve tier capabilities. ocalisation roduct anager roduct anager focusing on localised (non-) languages. icence eservation icensing olution rovider icrosoft s largest value-added resellers (As) that are authorized to sell licenses to midsize and enterprise accounts through a special volume licensing program that has more generous discounts than icrosoft s standard licensing program. icensing ales pecialist An internal role at icrosoft. ow olume anufacturing esigning a manufacturing process where there will only be small volumes made e.g. edical equipment. icence erification rogramme/rocess A process used by software vendors to check the user has an authorised licence. 34

37 AA A A (1) A (2) A A icrosoft Azure Acitive irectory rovides management of identity and access to services and applications within icrosoft Azure to keep business information secure. icrosoft Academy of ollege ires A program for selecting, hiring and skilling university graduates. icrosoft Abbreviation ictionary A dictionary of abbreviations and acronyms used within icrosoft and its channel of partners. ake a ifference A charity initiative. ultiple Activation ey rovides the capability to active volume licences. icrosoft Action ack rovides members of the icrosoft artner etwork access to software, training, marketing tools, communities and support. A arketing ommunications roup within icrosoft that has overall responsibility, ownership and management of all arketing ommunications. onthly usiness eview A meeting where the usiness anager / Account anager presents their pipeline of customer opportunities to their management team for discussion on how best ensure they are successfully closed. icrosoft usiness olutions ormer name for the icrosoft ynamics group of products and previously a separate division of icrosoft. A 35

38 A A A A icrosoft usiness ervices Agreement A contract between icrosoft and a partner/consultant working for icrosoft. icrosoft ertified Architect he highest technical accreditation available from icrosoft earning. nly available to those who have both technical competence ( - icrosoft ertified aster) and proven experience as a technology architect. icrosoft ertified Application eveloper eplaced by - icrosoft ertified olutions eveloper. A (1) icrosoft ertified Architect rogram he program that enables individuals to achieve an A. A (2) icrosoft ertified Application rofessional A has been rebranded as - icrosoft ffice pecialist. A icrosoft ertified Application pecialist A has been rebranded as - icrosoft ffice pecialist. obile ommunications usiness icrosoft ertified usiness anagement olutions rofessional ebranded as icrosoft ynamics ertification. A icrosoft ertified atabase Administrator ested administrators ability to design and implement erver databases. icrosoft ertified esktop upport echnician Accreditation that tested an individual s ability to troubleshoot desktop environments. eplaced by the : indows 7 nterprise esktop upport echnician. icrosoft ertified rofessional uilds on the technical proficiency gained in the certifications and demonstrates that the person has the set of skills needed to perform a particular role e.g. database administrator. 36

39 A icrosoft ertified earning onsultant ecognises s who have frequent consultations with their customers. heir role is more that of a technology trainer, they diagnose current and desired business performance and design learning solutions to bridge the gap. icrosoft ertified aster ffers exclusive, advanced training and certification on icrosoft server technologies - indows erver, xchange, ync, hareoint,. icrosoft ustomer pportunity nformation ool A tool used by icrosoft and shared with its distributors and resellers. he data contained within enables distributors and resellers to predict their own customer s propensity to buy, or upgrade to, new technologies, according to the information icrosoft has available about the partners own individual transactions. icrosoft ertified rofessional A icrosoft earning accredited individual. icrosoft ertified rofessional eveloper ertifications available for isual tudio, ilverlight, and indows hone. icrosoft onsulting ervices he icrosoft services consultancy practice that helps selected customers and partners deploy solutions effectively. Also provides remier upport to customers and partners. icrosoft ertified ystems Administrator Accreditation that validates the core icrosoft skills required to manage a proficient environment. icrosoft ertified olutions eveloper elps a developer to extend their skills into the new etro interface. icrosoft ertified ystems xpert reviously icrosoft ertified ystems ngineer. he new expert has been reintroduced and reinvented for the cloud. A 37

40 A (1) (2) - icrosoft ertified olution roviders hanged to icrosoft artner rogram () and now icrosoft artner etwork (). icrosoft ertified rainer An individual who is authorised to deliver training on icrosoft technologies. icrosoft ertified echnology pecialist A technical certification provided for a particular technology. arketing evelopment unds unds made available for marketing activities. aster ata anagement rovides tools that are used to remove duplicates and create one set of data. ee - aster ata ervices in erver obile evice anagement roviding protection and access for cloud and corporateconnected devices in a single infrastructure, or completely from the cloud. icrosoft esktop ptimisation ack A set of management and deployment tools that can be purchased if a customer has oftware Assurance. he tools provide additional management capabilities for virtualisation and user management. aster ata ervices he icrosoft erver 2012 tool that is used to undertake a aster ata anagement project. icrosoft eployment oolkit ontains the recommended processes and toolset for automating desktop and server deployment. icrosoft nterprise esktop irtualisation sed to assist deployment to indows 7 by enabling users to run indows applications on indows 7. (- is a component of ). 38

41 A icrosoft nterprise icense ack A suite of technologies available as a subscription for oftware Assurance customers. iddle ast and orth Africa icrosoft nd-user eporting ool ustomer tool used to report information to icrosoft. anual nterprise Agreement rue-p and A Annual rder urchase (form) orm used to calculate/complete information relating to the agreed nterprise Agreement. icrosoft oundation lasses A library that wraps portions of the indows A in ++ classes, including functionality that enables them to use a default application framework. lasses are defined for many of the handle-managed indows objects and also for predefined windows and common controls. obile irst, loud irst A icrosoft initiative and strategy focused on products, services, and experiences designed for the cloud and for mobile devices. Also known as obile irst, loud irst. icrosoft astrack elps you get up and running with icrosoft cloud solutions. icrosoft lobal riefing he old name for the internal sales briefing held annually. t is now called. icrosoft lobal ummit ow called the icrosoft lobal igh ech ummit - this meeting brings together business leaders and technology experts to look at innovation. A 39

42 A 40 A icrosoft lobal xchange he internal annual sales conference for icrosoft sales teams. t is usually held a week after - orldwide artner onference. ext years strategy is shared, awards are distributed and outstanding contributions from staff are recognised. icrosoft dentity anager A solution that allows an anager to set up a common identity for people in the company across a heterogeneous environment. essaging nternet ail xchange A standard used to send/receive information in messaging. icrosoft reland perations imited reviously used to describe icrosoft business operation in reland. ultiple icence Agreement A customer purchasing licences at different times using different licence types could end up with a multiple licence agreement. icrosoft icensing ulfilment sing the - olume icensing ervice entre a customer can fulfil their volume licensing requirements. icrosoft icensing ack A license agreement product that authorises the making and use of one (or more, if indicated on the ) additional copy of a specified, previously licensed, icrosoft product. icrosoft icence tatement A document that covers all details of a given software license agreement. icrosoft icensing ales xpert An internal role at icrosoft. icrosoft icensing ales pecialist A term for a licensing accreditation available through icrosoft. alled evel 100 within orp.

43 A (1) (2) A icrosoft arketing ade asy icrosofts marketing support program for old and ilver competency partners ulti ational Account A national partner e.g. ell,. icrosoft fficial urriculum he authorised training materials that are prepared by icrosoft earning for use by trainers and s. icrosoft nline ustomer ervice ortal Also called the icrosoft nline ervices ustomer ortal - it allows you to buy/trial subscriptions to icrosoft nline. icrosoft rder ntry ool Allows As to purchase licences and process purchase orders. icrosoft pen icence ack/rogramme A licensing programme for small and midsize organisations. icrosoft perations anager as a management component of ystem enter it is now integrated into the ystem enter 2012 suite. edium rganisation id-size company. icrosoft ffice pecialist A certification is available for the icrosoft ffice applications. icrosoft nline ervices icrosoft s hosted software offering and a component of their software plus services strategy. icrosoft nline ubscription Agreement A legally binding document that governs the use of icrosoft online products. A icrosoft nline ervices lackerry Administration enter An extension to existing icrosoft nline ervices Administration entre that focuses on controlling lackerry licences. A 41

44 A A icrosoft nline ervices iagnostics and ogging elps with ffice 365 integration and deployment. (1) icrosoft nline ervices rogramme Also called the icrosoft nline ervices ustomer ortal - it allows you to buy/trial subscriptions to icrosoft nline products and/or services. (2) icrosoft nline ubscription rogramme A subscription based volume licensing programme for organisations with more than 5 users who want to subscribe to ffice 365. A icrosoft nline ervices artner Agreement An agreement that needs to be signed by partners wishing to join the icrosoft loud ssentials programme. icrosoft ffice hareoint erver A collaboration and productivity platform that enables organisations to set up websites, manage documents, develop and publish reports - to collaborate internally and externally for maximum productivity. icrosoft ffice hareoint or nternet ites refers to the use of icrosoft hareoint erver to write, deploy and manage internet sites. AA A icrosoft artner Alliance Architects ouncil A group of senior architects from partners that meet 3 times a year to discuss icrosoft trends and provide feedback to icrosoft orp on selling and deployment issues. inimum urchase riteria icrosoft artner etwork A membership network that provides benefits and support for companies to engage and build a business to sell and/or deploy icrosoft technologies. icrosoft roducts & ervices Agreement A single agreement for all on-premise software and online services purchased by an organisation. 42

45 A (1) A (2) AA icrosoft referred upplier rogramme An internal icrosoft programme designed to reduce costs to its business from dealing with multiple suppliers and to make it easier for preferred suppliers to do business with icrosoft. icrosoft resentation eam as a group managed by the artner eadiness eam who delivered sales and licensing training to partners on icrosoft technologies. o longer in operation. icrosoft elationship anagement A programme that outlines the ways in which icrosoft wants to improve the relationship it has with its customers and partners. icrosoft orporation icrosoft ustomer elationship anagement icrosoft s ustomer elationship anagement software solution. icrosoft ystem Architecture aster ervice Agreement ominating services agreement within an organisation. icrosoft Active Accessibility Application programming interface (A) for user interface accessibility. icrosoft ervices usiness icrosoft technical services team. icrosoft ustomer omeone who buys and uses icrosoft software. icrosoft ustomer eports icrosoft hip ate lanned date for a product to be released to the market and available to buy. A 43

46 A icrosoft eveloper etwork he primary resource for developers for all things icrosoft. t contains training, scripts, best practice, forums and blogs. icrosoft ervice nterprise A icrosoft internal tool used to track service requests (s) and provide customer service to internal and external customers. icrosoft olutions ramework A set of models and guidelines for managing projects whether development, deployment or networking. t is based on rapid iterative development to allow for continuous learning and refinement of the project. icrosoft ulfilment entre akes keys and downgrade rights available to volume licensing customers. icrosoft icrosoft orporation. icrosoft olution for nternet usiness A now extinct set of guidelines for using ommerce erver and ontent anagement erver. eplaced today by hareoint erver and the ommerce erver component from Ascentium. icrosoft ystem ournal icrosoft s first programming publication. ow replaced by agazine. icrosoft icence efers to purchased rights to use a icrosoft product. icrosoft icensing nc. icrosoft s olume icensing perations centre based in eno, evada in the. icrosoft essage ueue erver A protocol that passes messages reliably between computer systems. 44

47 (1) (2) (3) A icrosoft etwork.com has moved from being the otmail portal to a news and sports site. icrosoft ervice fferings ervice offerings to partners and customers such as: nterprise strategy onsultants (); onsulting and remier ervices. icrosoft roduct icrosoft olution rovider A partner who works with customers deploying and managing icrosoft tools and technologies. icrosoft tudent artner A programme that helped students get the most out of icrosoft technologies. ow retired. icrosoft artner rogram eplaced by icrosoft artner etwork (). icrosoft olution for upplier nablement An older set of tools and best practices. eplaced by ynamics A. icrosoft elevision icrosoft indows for set top boxes. icrosoft eb he internal icrosoft global intranet. icrosoft echnology Associate he entry level certification to demonstrate knowledge of basic concepts. icrosoft echnical riefing An annual technical briefing for icrosoft staff. eplaced by two briefings a year held in edmond. icrosoft echnology entre A facility on-site at icrosoft that runs envisioning sessions, workshops and proof of concepts for customers and partners. A 45

48 A A icrosoft ransaction erver rovides development tools and run-time services for building high-performance scalable transaction applications. eatures of are now part of the.et platform. anufacturing urnkey endor anufactures icrosoft products following the turnkey manufacturing model. ultilingual ser nterfaces nables a user to select their preferred language to be displayed. packs are available for a number of icrosoft technologies including indows and ffice. icrosoft ariable icence ack icrosoft olume icensing artner enter An online portal that provides icrosoft users a comprehensive view of their licensing agreement in one location. ost alued rofessional Awarded to independent community leaders who have shown their commitment to sharing their expertise and knowledge with others. id-ear eview eld in anuary of each year it is a mandatory, formal, review by icrosoft orp of each countries achievements to date as well as remediation plans. t also helps frame the discussion that will become the goals/targets for the following year. avision ow called icrosoft ynamics A - provides comprehensive core business management functionality across sales, marketing, financials, supply chain etc. 46

49 A on-isclosure Agreement A signed agreement between icrosoft and other parties (customers or partners) that they will not disclose information about each other s businesses. ot for istribution ot for esale his means that the licence can only be used by the individual who received the software from icrosoft and cannot be resold. ext eneration upply hain A joint project with nfosys to build a supply chain centre of excellence. ext eneration of olume icensing An online portal that provides information to both icrosoft customers and partners around volume licensing agreements. nfrastructure aturity odel A maturity assessment framework that provides guidance to ational ealth ervice rusts to understand the capabilities they require and the processes to deploy them. etwork oad alancing nhances the scalability and availability of server applications by helping to spread the load over a number of servers to keep up with increasing demands from internet-based clients. on-anaged artner artners that are in the icrosoft artner etwork rogramme () but who have not been assigned a field (A) or telephone partner account (A) manager. et romoter core A measure of customer satisfaction. t asks customers how likely they would be to refer a friend to a particular company. ational ystem ntegrator rogramme A programme where icrosoft is engaging deeply with a select number of s (not the global partners) and is working with them to become recognised national partners. A 47

50 A 365 ffice 365 icrosoft s online suite of ffice and productivity tools including , calendaring, web conferencing, file sharing and ord, xcel, oweroint and neote. t is paid for by subscription (per user per month) with no need to install anything on a local server. A A ffice Administrator Adaption it A support kit for indows - no longer available. nboarding entre ree support to help new ffice 365 customers migrate to xchange nline. ffice ommunicator roup o longer available. eplaced by technologies in icrosoft ync. ptical haracter ecognition echnology to covert a scanned image into text that can then be processed by e.g. ord or xcel. ffice ommunications erver roduct that provided nified ommunications capabilities. ow replaced by icrosoft ync. istribution it ee. ptimised esktop pecialist A job title used for a pre-sales support person for desktop virtualisation scenarios within icrosoft s pecialist eam nit () in the nterprise & artner roup (). mbedded evices nd tem 48

51 A A riginal quipment anufacturer A company that produces its own hardware and can install icrosoft software on the device before it is sold. ut of acility ffice enuine Advantage A process to reduce piracy by validating licenses of ffice before non-critical updates could be downloaded. ow retired. rganisational ealth ndex A cinsey defined process used within icrosoft. easures and tracks elements of organisational effectiveness directly related to financial and operational performance and offers actionable insights into areas of improvement. rovides hard measures for soft issues. pen icence Agreement A volume licensing programme for small to mid-sized companies that have fewer than 250 desktops. icensable A product that can legally be licensed by an. bject inking and mbedding A icrosoft technology that allows applications to export and share parts of a document. pen icensing rogramme A licensing programme suited for dynamics, growing organisations that want a pay as you go arrangement. pen icensing rogram for overnment A olume icensing program for small to mid-sized overnment organisations that have fewer than 250 desktop s. nline ervices nline services - see ffice 365. nline ervices xtended erms (form) A 49

52 A A (1) (2) nline ervices se ights he terms that apply to the use of a given online service. rder anagement utlook obile Access A allows access from smart phones to on a icrosoft xchange server. perations anagement roup perations anagement uite An management solution for the era of the cloud; aa for professionals. ut of ox xperience ustomer experience with a product as it comes out of the box. ut of ffice re-nstallation it A set of tools and best practices to assist s to install indows 7 and indows erver onto the hardware they are selling. pen roduct ey A means to unlock a product key. perations roduct anager ffice eady uying a with ffice pre-installed. nline egistration izard A program that takes people step by step through an online sign-up process. pen ubscription icence A subscription based olume icensing programme for small to mid-sized organisations that have fewer than 250 desktop s. 50

53 A & 2 3 A AA A A A utlook eb Access A means to access your icrosoft xchange and calendars through a web browser. rofit and oss A financial term for recording what is usually a business profitability at the current time. artner to artner A means of working, engaging, communicating or transacting between business partners. referred artner rogramme ee. lanning Advisor An individual specifically skilled in providing high quality planning consultancy and advice. latform as a ervice A way to develop and deliver applications in the cloud. artner Advisory ouncil n order to understand the views of partners, icrosoft runs a series of advisory councils across different technologies to get feedback. artner Account anager An account manager responsible for managing the relationship with a number of partners. heir role is to help develop the partner s icrosoft practice in order to grow revenue, build a artner usiness lan (), agree targets, help manage pipeline through (artner ales xchange) and close opportunities. A s can be field or telephone-based, although telephone-based A s are commonly known as A s. rofessional Association for erver An independent association to promote, educate and support the erver ommunity. A 51

54 A artner usiness lan A high level business plan agreed between a partner and its A and designed to set the framework for the partnership over a 1-3 year period. artner hannel arketing anager he is responsible for hru-artner arketing (). his role helps partners develop their marketing capacity for hru-artner arketing and pre-sales capacity and capability. roduct irector enerally the person that has full responsibility for a particular product. rofessional evelopers onference An annual event for software developers where new technological ideas are launched. artner igital ownload ortal ersonal evelopment lan n icrosoft each is required to build a personal development plan in conjunction with their manager which is then regularly reviewed. roduct efinition ool sed to document and describe what a specific product is designed to do or deliver. arallel ata arehouse A parallel data warehouse that is able to handle huge volumes of data for mission critical applications. artner vidence rogramme hen a partner joins and gains a competency they need to provide customer evidence of their capabilities and experience. artner xecutive ummit eld annually around the world to engage executives from icrosoft and selected partners. 52

55 ublic older A folder on a local indows that is set for sharing or a folder setup on icrosoft xchange that users can share access to. remier ield ngineer A person available to solve customer and partner issues if the customer has a remier Agreement with icrosoft ervices for support. roduct group or each icrosoft product there is a product group responsible for designing, developing and marketing the product. artner enerated pportunity pportunities shared with icrosoft by one of their artners through the artner ales xchange () tool. roduct nformation group efer to roduct roup (). roduct nformation oordinators ole within icrosoft for people assigned to collect and circulate information to the relevant teams or groups. re-nstalled s sold with indows and ffice pre-installed. roduct ey ard An alternative way to purchase icrosoft ffice 2010 with a new. he keycard can be used to activate the pre-loaded ffice software. artner earning entre rovides partners with access to sales, technical and licensing training on icrosoft technologies. artner earning xperience he individual partners experience when researching, selecting or taking part in training. A 53

56 A (1) (2) (3) (4) roduct anager An individual that owns a product (usually defined by country) and has overall responsibility for achieving targets for sales, or deployment. ay or may not own marketing budget to drive specific metrics. roduct arketer / roduct arketing anager he person whose role it is to support the roduct anager in successfully marketing the specific product. rogramme anager omeone who owns a programme or initiative that is usually specific to a market sector, partner group or solution area (as opposed to a product). roject anager wns a project - is accountable, manages budget and ensures delivery timescales are met. artner arketing enter art of the icrosoft artner etwork portal where you can access campaign materials and marketing resources. roduct anagement onfiguration ool ool to assist roject anagers and enable them to effectively manage projects. roduct arketing anager ee (2). rint ard copy of a icrosoft pen icense rogram contract. art umber artner etwork xpert omeone within icrosoft who is an expert on the icrosoft artner etwork () and can provide advice, guidance and answer questions for partners on how to maximise an investment in. 54

57 (1) (2) urchase order he number assigned to a formal placement of an order - records financial commitment to pay. roof of xecution inal version of assets created using icrosoft funding. roof of icence A document that must be kept up to date to show that an appropriate, legal licensing agreement is in place for all software used by a business. latform ptimisation anagement ethodology to ensure a business is maximising its use of the icrosoft platform. oint of urchase he point at which something is actually bought (see also ). artner of ecord ustomer to designate a partner as the partner of record for cloud solutions. oint of ale he point at which something is actually bought (see also ). ften refers to marketing materials used here. artner of the ear (refers to Awards programme) inner of a icrosoft Award in a designated category for service excellence. ocket ersonal omputer A portable, handheld computer for use on the move. ay er lick nternet advertising model used to direct traffics to websites, where you pay when the advert is clicked on. A 55

58 A 56 & A (1) A (2) A ricing and roduct nformation anagement rocess of utilising technology to centrally manage product and pricing data to create optimal combinations for multiple distribution channels. artner ractice ecruiter he owns the practice development process and holds full accountability for the revenue generation to cover the cloud gap. ority etting eeting A meeting of icrosoft s senior vice presidents to share priorities for the upcoming fiscal year. Also called riorities haring eeting. artner esearch anel A group of partners who are brought together to independently research and provide feedback on a specific product, solution, initiative or concept. artner trategy and rogrammes A group within icrosoft & who manage partner marketing, readiness and activities. latform trategy Advisor A person that can give direction and contribution to a business strategy in relation to use of the technology platform. ublic ector Agreement A three year licensing framework agreement signed between the overnment rocurement ervice and icrosoft. (A12) artner atisfaction he way by which partners satisfaction and confidence in its business partners is measured. artner trategy onsultant A icrosoft ervices engagement with a partner to help develop a practice and respond to bids. Also see. artner ales xecutive A sales representative that is employed by a business recognised and accredited by icrosoft.

59 (1) (2) artner ales roup A group within icrosoft that is assigned targets to achieve business or revenue metrics for a sector, group of companies, product or solution area. referred uppliers ist A comprehensive list of recognised and trusted suppliers. artner egment anager An individual that owns a customer or market segment (usually defined by country) and has overall responsibility for achieving targets for sales, or deployment. ay or may not own marketing budget to drive specific metrics. artner olutions lan A 1 ear plan, focused on a technology / discipline developed by managed partners and their As to drive and track growth plans, targets, opportunities and capacity/capability requirements. hese are complementary to the. ublic ector artner A partner that is recognised as only transacting business within the ublic ector. ersonnel tatus ecord elates to information for an individual employee. artner kills eadiness ndex he used to measure the training participated in by partners each year. n 12 measured the number of people trained (online and in class). n 13 will be measured by the number of partner individuals who take the sales assessment accreditation exams. artner egment trategy anager A person responsible for a product s joint partner marketing activity and the partner capacity/capability discussions around the product. artner olution ales rofessional A person who is employed by a icrosoft artner, who s key responsibility is to icrosoft and artner solutions. A 57

60 A A (1) (2) artner ales xchange or partners to benefit from the ales ncentive rogramme () they must enter their pipeline/opportunities into the tool for tracking. is a icrosoft/partner joint sales pipeline tool. artner echnology Advisor orks with A s in & to help partners develop their practices, identify readiness needs and close opportunities. artner echnology trategist he owns the capability and technology enablement of these targeted practices for orporate Account partners. artner eam nit A group of A s in the nterprise and artner roup () who manage global partners. roduct upgrade atest version. roduct pgrade Advantage ee oftware Assurance (A). roduct sage ights etermines how the software should be licensed for use. roduct iewer rovides a means for people who do not have ffice programmes to see a document. he viewers can be downloaded. 58

61 &A A A A A A uestions and Answers uality Assurance A process to ensure quality is achieved. uarterly usiness eview A meeting to review performance against targets and identify any remedial actions required. uick ix ngineering An individual service update for a icrosoft application. s can be grouped together into a service pack. eturn Authorisation he process of granting permission for the return, refund, replacement or repair of a product that is protected by a warranty period. emote Authentication ial-in ser ervice A network protocol that enables remote computers to authenticate to a network. eadiness Asset atrix roject A table that represents how intravening factors contribute towards a particular assets appropriateness of use for a given task. emote Access ervices nables you to securely access a corporate network from a remote location. elease andidate A beta version with potential to be a final product, which is ready to release unless significant bugs appear. A 59

62 A A (1) (2) apid eployment rogramme Allows customers and partners to engage with icrosoft and to experience a technology before release. ustomers/partners are nominated by their account managers. ee also A. emote esktop ervices A component of the icrosoft indows erver operating systems that delivers, via terminal emulation, the indows desktop and indows based applications to a wide variety of datacenter assets. epresentational tate ransfer echnique for getting information from a website to use in an application. equest for nformation A customer s request to a vendor for an overview of their solutions. equest for roposal A customer s request to a vendor for a costed proposal for a solution. eturn erchandise Authorisation he process of granting permission for the return, refund, replacement or repair of merchandise that is protected by a warranty period. etail anufacturing and ervices An industry focused sales business in the Account team nit (A). ights anagement ervices A icrosoft technology designed to help enterprise customers control and protect critical digital information by offering easy-to-use, flexible, and persistent policy expression and enforcement. egional perating enter ee egional ervice enter (). 60

63 (1) (2) (3) A eturn on nvestment he yield of benefit derived by an investor, which compares the investment gains in terms of costs. eseller ption it eans that the reseller will provide the customer a server with indows server pre-installed using the from the distributor. ough rder of agnitude eneral assessment of the size or shape of something. egional ffice anager A person assigned responsibility for a regional office. ead nly emory A class of storage memory used in electronic devices that is difficult to modify, and is therefore predominantly used in firmware that is unlikely to require frequent updating. etail perations pecialist An employee that holds expertise in the management of retail business operations. est of orld verywhere in the world apart from a specific region i.e. outside the, A,, AA and AA. egional artner ngagement anager A icrosoft employee who is responsible for liaising and communicating with icrosoft artner businesses within a designated geographical location. outing and emote Access ervice uperseded by newer A technologies in indows erver 2008/2012. egional ervice entre A telephone and based service funded by icrosoft that provides support for all queries from partners. A 61

64 A (1) (2) + A AA elease ervices anager he individual responsible for making the release decision on new software. etail ales and arketing erm used for describing the marketing and sales of the retail group within icrosoft. esultant et of olicy roup olicy settings can be linked to sites, domains, and organisational units. etail ales rofessional A icrosoft sales individual engaged with retail partners. elease to anufacturing ccurs when the new software product is signed off and released as completed so it can now be made available to customers. Also called going old. elease to eb ccurs when the new software product is signed off and released as completed so it can now be made available to customers via the web. Also called going old. oftware lus ervices A combination of hosted software together with locally running software and forms the basis of icrosoft cloud technologies. oftware Assurance A form of maintenance programme. ustomers who purchase volume licences can also purchase A which provides them with a number of benefits including consultancy days, training vouchers, upgrade rights, access to deployment tools etc. oftware as a ervice oftware deployed as a hosted service and accessed through the internet. 62

65 A A A (1) A (2) A (1) A (2) AA A A oftware Assurance enefits he functionality that businesses can experience by utilising tools and resources to maximise volume licensing agreements. ignature Authorisation for xpenditures he limits that a manager has in signing purchase orders, expense claims etc. erver Access icence ervers have their own licence and users must have a A to access the server. ubscriber Access icence hen the application is hosted a ubscriber Access icence is required for each unique individual user or device that is authorised to access the licensed products. oftware Asset anagement A best practice incorporating a set of proven processes and procedures for managing and optimising your organisation s ownership of software assets. elect Agreement embership A type of licensing available from icrosoft especially relevant to midsize and large organisations. t allows the user to have a single contract and to also benefit from oftware Assurance (A). erial Advanced echnology Attachments A type of interface used to connect hard drives to computers. egment Alignment orkshop eld in icrosoft at planning time (April - une) when segments (/ etc.) engage with the business groups to identify the following years priorities. urvivable ranch Appliance A device used to increase the resiliency of communications/ in branch networks. icrosoft partners will provide a configured device to support ync deployments to ensure high availability. A 63

66 A mall usiness erver An integrated server suite running indows erver 2008, xchange,, hareoint and. ow retired. mall usiness erver ommunity A group of partners who are primarily unmanaged that sell as one of their main solutions. ystem enter onfiguration anager A technology that helps customers deploy perating ystems, applications and updates efficiently without having to visit each. t is now a component of ystem enter olution hannel evelopment anager An individual in the & group who is focused on increasing the number of partners delivering solutions. hey will work with existing partners to grow their business and with compete partners to engage them with icrosoft. ystem enter ata rotection anager rovides data protection and backup facilities for icrosoft servers. erver & loud nrolment A licensing vehicle that enables businesses to standardise on one or more icrosoft erver and loud technologies. ystem enter rchestrator rovides a workflow management tool for the data centre. t lets you develop automation scripts to create, monitor and deploy resources. ystem enter perations anager A data centre management tool that allows you to monitor the health and performance of the computer infrastructure. t is also cross platform and can be used with inux and other 3rd party technologies. ystem enter ervice anager A help desk support solution that is integrated into the other parts of ystem enter. his means that when identifies an issue it can be raised in service manager to be dealt with. 64

67 (1) (2) A ystem enter irtual achine anager esigned to manage large numbers of virtual servers including virtual servers from other vendors. oftware evelopment it A set of development tools that allows a developer to create applications for a particular software package. hareoint eployment lanning ervices A paid consultancy offering that can be delivered by partners, for icrosoft, to customers who have oftware Assurance. ustomers are able to benefit from the skills of a defined group of partners to deploy hareoint solutions, and reclaim the fees from icrosoft. ystem ngineer esponsible for architecting, designing, and installing indows erver solutions. ot frequently used for icrosoft personnel anymore. ervices xecutive esponsible for the sale of icrosoft services consultancy and support (premier agreements) to customers and partners. outheast Asia earch ngine ptimisation echnique used to improve the visibility of a website in search results. ubscription nrolment for chools ilot A licence programme available for schools. kype for usiness nified communications tool used to be called ync. ystem ile hecker tility in versions of indows to check for system file corruptions. n indows 7 the process changed to using access control lists (A). A 65

68 A (1) (2) A & ystems ntegrator A company that integrates different components to deliver a solution to a customer e.g. nstallation and configuring of a network or application or the setup of a messaging system. pecial nterest roup A technical community with a common technical interest. olution ncentives rogram ewards icrosoft partners with incentives when they influence the sale of specific icrosoft solutions. ession nitiation rotocol A protocol that is used to manage voice and video communications over the internet. tock eeping nit A code that identifies different versions of the software. ervice evel Agreement pecified and documented terms and conditions for work to be delivered. ervice ine ffering A services offering available from icrosoft ervices. oftware icense erms he terms per the agreement signed or in the box of software (e.g. A). mall & edium-sized usiness sed to describe a group of companies that are between 50 and 1,000 employees. mall & id arket usiness and istributors rganisations who provide and distribute goods and services with revenues generally between $10 million and $1 billion per year. 66

69 (1) (2) & A A A mall and edium-sized nterprises sed to describe a group of companies that are between 50 and 1,000 employees but would include organisations that are classed as nterprise business due to generated revenues, global presence etc. ubject atter xpert A specialist on a particular topic. mall and edium rganisation sed to describe a group of companies that are between 50 and 1,000 employees. mall and idmarket olutions and artners he segment in icrosoft that looks after small, medium and corporate customers along with all partner activity and anti piracy. erver anagement uite atacentre ow superseded by ystem enter erver anagement uite nterprise ow superseded. t was a licence which brought together the key management technologies. ales arketing ervices roup he overall icrosoft group in edmond that the ales, arketing and ervices groups report into. ituation ormal All ouled p eaning his has all gone wrong as usual. oftware riented Architecture A set of principles for developing software that uses reusable components. imple bject Access rotocol An protocol for distributed systems to exchange information. oftware (Asset anagement) ptimisation odel A model developed to help customers manage their A engagement more effectively. A 67

70 A (1) (2) (3) A A A tatement of ork ritten description of agreed work between two parties. ervice ack An update to an application containing fixes and new functionality. hareoint (not an official acronym but often used) efers to the icrosoft product hareoint ortal erver. tored rocedure A routine in a database application that can be called to do an action. olution rovider Agreement ives partners the rights to place orders with icrosoft egional perations entre for and licences. pecial Agreements icensing icensing arrangements that differ from typical agreements due to scenario specific circumstances. hareoint onference onference for all hareoint users / developers. hareoint esigner An editor to allow the design and customisation of hareoint websites. (ee also icrosoft xpression eb). pecification ow something is defined by a given brief or set of requirements. ecure roduct ey roduct key that has restricted access. ervice roviders icensing Agreement A licence type is for hosters and s to be able to license the latest icrosoft software to provide software services and hosted applications to their customers. 68

71 A (1) (2) A ervices rovider icence Agreement eseller ee A - a A is a business that is authorised to transact. ingle oint of ontact esignated person who manages all communication. hareoint ortal erver esigned to provide web and collaborative functionality for organisations. upports intranet portals, document and file management, collaboration, social networks, extranets, websites, enterprise search and business intelligence. t is integrated into the icrosoft ffice uite. outh acific egion hareoint ortal ervice ee. oftware rovider sage ights ights by which software can be used. ound ictures ideo tructured uery anguage he format of a database query on a relational database. erver icrosoft s relational database management system. ervice equest equest for support or service. ales pecialist omeone who has or displays expertise in a particular product or solution. erver Analysis ervices rovides online analytical process (A) and data mining functionality for business intelligence applications. erver ntegration ervices ou can use the integration services to develop new data solutions. A 69

72 A (1) (2) A ecure ockets ayer A method of encrypting data sent over the internet. ingle ign n he ability to sign on once to gain access to all systems and not be prompted by other applications for you to log on. hared ervice rovider ervices in hareoint that are shared by many users and can now be configured by the department. he services include search, indexing, profiles etc. olution ales rofessional A icrosoft overlay sales specialist who supports the A and enterprise customers in. ach is focused on particular technologies. erver eporting ervices Allows you to generate customisable reports from the database. ecure tore ervice tores how your access credentials to a 3rd party can be used. earch echnology entre icrosoft office specific to earch technologies. earch echnology entre Asia icrosoft office specific to earch technologies, based in Asia. hareoint eam ervices mplemented in earlier versions of hareoint. t is now hareoint oundation pecialists eam nit A specialist team in that provides an overlay team of ales pecialists () and pre-sales echnical pecialists (). trengths eaknesses pportunities hreats A business or project evaluation matrix. 70

73 A A (1) (2) / A echnical Account anager ustomers who have signed remier Agreements for support from icrosoft services have a echnical Account anager as a point of contact for their engagement. echnical Adoption rogram Allows customers and partners to engage with icrosoft and to experience a technology before release. ustomers/ partners are nominated by their account managers. ee also. o e onfirmed o e ecided o e etermined o e ired o e ualified ransmission ontrol rotocol he protocol that ensures reliable delivery of data from one machine to another. ransmission ontrol rotocol - nternet rotocol he communication language of the internet. echnical ecision aker wo-factor authentication A process for verifying someone or something s identity that requires two forms of authentication. or example, both a credit card and a personal identification number are needed to access funds through an automated teller machine. eam oundation erver nables developers to collaborate more effectively during the software lifecycle in developing software. A 71

74 A A (1) A (2) A A (1) (2) emporary icence Agreement icensing agreement not yet permanently agreed or confirmed. hree etter Acronym/Abbreviation An acronym is an abbreviation used as a word in it is own right. therwise it is just an abbreviation. (orefront) hreat anagement ateway (was A erver) A secure web gateway that provides comprehensive protection against web based threats. able of ontents ist of what is included in a document and on what page it can be found. ele-artner Account anager An account manager who manages a selection of partners by telephone. ele-artner Account pecialist A icrosoft employee who is responsible for managing relationships between icrosoft and artner businesses, predominantly using a telephone based engagement strategy. hrough artner arketing ork with partners and their As to develop joint marketing propositions to customers, often supporting with funds and incentives. echnology olutions rofessional rovides technical pre-sales support to and corporate customers. echnical ales pecialist A sales overlay role that delivers pre-sales technical support. echnology olution pecialist An individual with expertise in a given technology area. 72

75 A (1) A (2) A A A & ime o ive ountdown until a product goes live and is in market. rain the rainer rovision of training to trainers who will be delivering the content to others. hames alley ark icrosoft s main office in eading. pgrade Advantage A discontinued programme for software upgrades within a licence agreement. ow absorbed within the oftware Assurance programme. ser Assistance ser Account ontrol A feature in indows 7 that dims the screen and asks the user for permission to run an application. nified Access ateway A icrosoft orefront solution that provides secure remote access to corporate networks for remote employees and partners. ser Acceptance esting A process to confirm that the solution meets the requirements of the users. nified ommunications he integration of real time communication services (, presence, telephony, video conferencing) with voic , and fax. nified ommunications and ollaboration ntegrating tools into collaboration software such as presence in hareoint. A 73

76 A A - ser entric esign A process where the website s content, design and usability are all created specifically for the target audiences needs. ser ducation pdated nterprise Agreement An amendment to the customer s nterprise Agreement (A) to take account of changes in licensing and technology e.g. ffice 365 update to A. ser xperience irtualisation An enterprise scale virtualisation solution that delivers a user s personal indows experience across multiple devices. ser nterface he layer between the application/technology and the user. pper id-arket ustomer segment of 500 seats and above. niversal roduct ode arcode. pgrade oving to the next level of a product or to a new release of a product. niversal un ime An environment where applications can be ported to various hardware/ environments without the program knowing the difference. niversal erial us A standard for connecting hardware to computers. ndianapolis warehouse for ser tate igration ool his tool allows user profiles and data to be migrated easily from indows /ista to indows 7. ery useful in large migrations. 74

77 A A A A A nited tates perations entre ser xperience A icrosoft discipline that involves researching and designing useful, usable, desirable, and feasible interactions for icrosoft products, platforms and services to increase enduser and customer satisfaction. ser xperience vangelist A person engaged in the product team helping to develop rich, immersive and compelling end-user experiences. olume Activation he process of distributing volume licences automatically to client s and servers. ee A and. alue Added istributor een by icrosoft as a co-manager of the channel - the A helps icrosoft develop and on-board new partners and create demand through the A channel. endor Account anager olume Activation anagement ool Allows staff to automate and centrally manage the volume activation process of distributing licence keys to all the s on the network. alue Added eseller A business that offers consultancy and deployment services alongside the sale of software licences and hardware. isual asic rogramming language that comes with isual tudio. A 75

78 A A (1) (2) irtual esktop Access rovides users with access to virtualised corporate desktop images hosted on remote servers from a variety of devices including thin clients, s without oftware Assurance, home s, third party devices such as contractor s, etc. irtual esktop nfrastructure rovides an infrastructure to have a virtual client which is stored on a server and distributed to whatever remote device is connected. irtual arth icrosoft s free web maps server which offers maps, satellite imagery etc. and is available through icrosoft ive online services. ow ing aps. irtual ard isk A file format which represents a virtual hard disc drive. olume icensing A means to license your icrosoft software if you have an organisation with five or more desktops. olume icensing perations olume icensing ervice entre ives volume licence customers access to licensing information, product keys and status of their enrolment. irtual achine oftware that behaves just like a physical disc with the perating ystem and application running in the software. A number of s can be run on one machine. oic irtual rivate etwork he extension of a private network that encompasses encapsulated, encrypted, and authenticated links across shared or public networks. connections typically provide remote access and router-to-router connections to private networks over the nternet. 76

79 AA A A isual tudio ools for ffice eveloper tools in isual tudio can be used to extend ffice 2010 and create new ffice applications. isual tudio eam ystem A system which helped developers manage their code and projects. s now part of isual tudio ersion pgrade indows Azure Active irectory ow referred to as icrosoft Azure Active irectory. orking at ome ee also. indows Automated nstall it omponent of the icrosoft eployment oolkit and is a collection of tools to help deploy perating ystem images onto computers or virtual drives. eb-ased nterprise anagement A set of tools based on internet and open standards that allow management data to be shared and displayed. indows ased erminal A running a indows perating ystem but where the applications are being run on a server. eb ontent anagement sed to describe the content managed for a website. eb ontent anagement ystem oftware that provides tools for website authoring, collaboration and administration for users including nontechnical users. A 77

80 A A A indows eployment ervices an be used to set up new computers through a networkbased installation without the person having to be physically present at each computer and without having to install directly from or media. ired quivalent rivacy he security method used in most wireless networks. orking from ome ee also A. indows enuine Advantage A process that validates the present installation of indows and its licence key against the detected computer hardware and determines if the software was licensed from icrosoft. ireless ocal Area etwork xtending a local area network with a wireless access point to provide wireless access for users. indows anagement nstrumentation rovides a specification which allows management information to be shared between different management applications. orldwide perating roups orldwide perating roups eb indows hone icrosoft s phone perating ystem. orldwide artner onference An annual icrosoft conference for icrosoft partners. Average attendance of 12,000 people. seful for information on new technologies and networking. indows hone xpert 78

81 ps (1) (2) indows resentation oundation rovides developers with a unified programming model for building rich indows smart client user experiences that incorporate, media, and documents. orldwide roducts roup reland indows hareoint ervices ree downloadable collaboration tools that can be installed on a indows server. hey provide some of the functionality of hareoint erver. indows erver pdate ervices nables administrators to automatically control the deployment of the latest icrosoft product updates to computers that are running the indows perating ystem. orldwide orld ide ulfilment orldwide perations orldwide ales orldwide ervices orld ide eb hat you see is what you get A xtensible Application ark-up anguage xtensible ark-p anguage A 79

82 A AA A A et Another Acronym et Another ug ero Administration for indows Automated deployment of indows onto client s that doesn t require each to be visited by a technician. 80

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