10 th Annual CEE Retail Banking

Transcription

1 visit our website: 10 th Annual CEE Retail Banking October 4 5, 2012 Hotel Sofitel Budapest Chain Bridge, Budapest, Hungary

2 EVENT INTRODUCTION SUMMIT IN NUMBERS STATEMENT FROM FLEMING EUROPE In the fall of 2012, Fleming Europe s CEE Retail Banking celebrated its tenth anniversary in Budapest and the atmosphere at the conference was really great: fascinating presentations from almost 30 speakers, over 160 delegates and beautiful weather is what you need for an event to really be of superb quality. Among the most discussed issues were innovations in retail banking, multichannel strategies, CRM and CEM and retail banking strategies for the region delegates 85 companies 30 countries 27 speakers 17 presentations 7 keynotes 4 streams 3 case studies The speakers agreed that major retail banking topics in 2013 will focus Strategic hard talk on continuous change and innovation related to dynamic development CEO hot spot of technologies, digitalization of banking services as well as customer experience management. Utilizing social networks will serve both as a new channel for communication with the customers, but may, together with a shift towards mobile banking, lead to more satisfied customers whilst allowing banks to cut costs. When being asked about the impression the conference made on delegates, 91 % said they would attend next year and 92 % would recommend their colleagues to participate. Organized by: Gold Sponsors: Silver Sponsors: Panel Sponsor: Premium Bronze Sponsor: bronze sponsors: co-sponsors: Media Partners: 2

3 In the chair Sotiris Sirmakezis Piraeus Bank Greece Deputy General Manager Gyula Bunna Unicredit, Hungary Managing Director of Retail Marketing and Segments Maris Mančinskis Swedbank, Latvia CEO Ieva Tetere SEB Bank, Latvia Head of Retail Banking Board member Paolo Barbesino Unicredit Bank Austria AG, Austria First Vice President, Internet & Mobile Banking CEE Retail Multichannel Development Speakers & panel members Robert Wright Raiffeisen Bank Kosovo CEO Igor Barát Poštová Banka Slovakia Deputy CEO, Member of the Supervisory Board Özge Yılmazkurt ING Bank, Turkey Vice President Mobile Channels Management Elvino Krizmanić Infobip, Slovenia Head of Enterprise Sales, EU Hasan Erdal TEB, Turkey Vice President - Card Payments Systems René van der Poel Ergo, Austria Head of International Competence Center Andrej Kopilaš Hypo Alpe Adria Croatia, Director of Distribution/Sales Channels and CRM Director Özkan Erener Veripark, Turkey General Manager Patrick Hauert Nagravision Kudelski Group, Switzerland, Vice - President Cybersecurity Partnership & Business Development 3

4 Speakers & panel members Karoly Petőcz Gemalto, Hungary Solutions Manager ebanking & ecommerce Uwe Härtel Gemalto, Germany Regional Sales Director Bernd Hartweger Paybox Bank Austria CEO Daniel Melo FICO EMEA, Spain Senior Director of Pre-sales Consulting Claire Richardson Verint, United Kingdom Vice President WFO Solutions EMEA Asım Güvendik Akbank, Turkey CRM Segmentation and Customer Analytics Vice President Marcin Antonowicz Outbox, Poland Director of Finance Sector and Export Services Anil Sreedhar Suntec, UK Principal -Strategic Product Development Dražen Pehar Asseco South Eastern Europe Member of the Management board József Nyíri IND Group, Hungary Founder and Chief Innovator Lotti Natalija Zupančič NLB, Slovenia Senior Director Retail Network Private & SME Senior Director for Retail network at NLB d. d. Ljubljana and Member of Supervisory Board of NLB Banka Beograd, Serbia Isabel Pérez González Istanbul Gold Refinery, Turkey International Marketing Manager Batara Sianturi Citi Hungary, Hungary Managing Director, Regional Head Hungary, Balkan & Baltic Regions. Country Head and Citi Country Officer (CCO) Citi Hungary 4

5 7 Keynoytes PROGRAM Fostering Retail Banking Profitability through Customer Centric Innovation. Anil Sreedhar, Suntec Citi Hungary Innovations. Batara Sianturi, Citi Hungary Are you meeting customer service level expectations around all Retail Banking divisions? Lifting the fog on Enterprise Workforce Optimization for Retail Banking. Claire Richardson, Verint Poštová banka and its application of retail banking trends in Slovak environment. Igor Barát, Poštová Banka Developments and trends in the Retail Banking: Boosting Profitability Balkans. Robert Wright, Raiffeisen Bank Retail Banking in Latvia after financial crisis and future trends. Swedbank experience. Maris Mančinskis, Swedbank Capturing opportunity and overcoming challenges in retail banking. Daniel Melo, FICO EMEA 4 Streams Road ahead for retail banking: Multichannel strategies Innovation Struggle of today, success of tomorrow! Inside & outside the branch CRM & CEM Excellence for our customers! 17 Presentations Mobile Retail Banking. Elvino Krizmanić, Infobip Overcome cash by exploiting NFC. Bernd Hartweger, Paybox Bank E-banking and Security - Learnings for mbanking? Karoly Petőcz, Gemalto Latest innovations in contactless and mobile NFC payment. Uwe Härtel, Gemalto M - Banking: Mobile as the strategic channel for delivering banking products and services. Dražen Pehar, Asseco South Eastern Europe Redesigning the online banking user experience in the age of social media. Paolo Barbesino, Unicredit Bank Austria AG Story of My Finances How to become a digital financial advisor for all of your customers anytime, anywhere. József Nyíri, IND Group Innovation in electronic banking and its extracted value. Sotiris Sirmakezis, Piraeus Bank Global Security management, trends and associated risks. Patrick Hauert, Nagravision Kudelski Group Switzerland 5

6 New financial product, gold. Isabel Pérez González, Istanbul Gold Refinery Cross selling at every opportunity. Özkan Erener, Veripark Innovation in CRM Vision technological and cultural transformation. Asım Güvendik, Akbank How CRM helps to win customers in modern banking? Marcin Antonowicz, Outbox ATM usage and predicted future in Turkey. Özge Yılmazkurt, ING Bank Future existence of branches, is it bright or blurry? Gyula Bunna, Unicredit Cross-selling opportunities in the CEE Banking environment. René van der Poel, Ergo Winning market with CRM and Distribution channels. Andrej Kopilaš, Hypo Alpe Adria PROGRAM 3 Case Studies Retail banking cards of the future. Hasan Erdal, TEB Personal finance advisory. Lotti Natalija Zupančič, NLB In the shoes of customer. Ieva Tetere, SEB Bank 2 Special Feature Discussions Strategic hard talk Exclusive panel discussion led by C-level and strategical executives Igor Barát, Poštová banka, Slovakia Sotiris Sirmakezis, Piraeus Bank, Greece; Batara Sianturi, Citi Hungary, Hungary CEO Hotspot Our exclusive panel discussion comprised C-level executives addresses the major retail banking issues for the future. Robert Wright, Raiffeisen Bank, Kosovo Maris Mančinskis, Swedbank, Latvia, Daniel Melo, FICO EMEA, Spain Best speakers 1. Batara Sianturi, Citi Hungary: Citi Hungary Innovations 2. Daniel Melo, FICO: Capturing opportunity and overcoming challenges in retail banking 3. Sotiris Sirmakezis, Piraeus Greece: Innovation in electronic banking and its extracted value Which speakers or topics attracted most delegates to attend? Batara Sianturi (Citi Hungary Innovations) Maris Mančinskis (Retail Banking in Latvia after financial crisis and future trends. Swedbank experience) Sotiris Sirmakezis (Piraeus Greece: Innovation in electronic banking and its extracted value) 6

7 10th Annual CEE Retail Banking Forum 42% South-Eastern Europe: 24% Western Europe: 15% Eastern Europe: 8% Middle East: 8% Northern Europe: 3% Central Europe: GEOGRAPHICAL BREAKDOWN Job Title breakdown of participants Participating countries in 2012 Tropic of Cancer 7 CXOs / Heads / Directors / Presidents 33% Senior Managers 28% Heads of Departments 18% Others 21%

8 List of participating companies Abanka Vipa Akbank Alaric Systems Asseco South Eastern Europe Banca Comerciala Carpatica Bank of Baku Bank Republic Bank VTB 24 JSC Banka Celje Bank of China Banka Kombetare Tregtare Budapest Bank Campbell Rigg International Central Cooperative Bank Cetelem Slovensko CIB Bank Citi Hungary Citibank Credit Agricole Bank Polska DIMOCO Europe Ergo Austria International Erste Bank Expressbank Fico First Ukrainian Bank Fundamenta Garantibank International Budapest Bank Erste Bank Gemalto Hypo Alpe Adria Bank IGR Global IND Infobip ING Bank ING Bank N.V., Amsterdam, Sucursala Bucuresti Intesa Sanpaolo Card BH ISC Total Leasing Istanbul Gold Refinery Kor Standard Bank Kredyt Bank Liberty Bank Magyar Posta MKB Bank MKB Unionbank Magyar Nemzeti Bank Misys Mobile Payments World Moznosti Saving House Nagravision S.A.-Kudelski Group NLB d.d. Nordea Bank Finland Oliver Wyman OTP Bank Outbox Paybox Bank Piraeus Bank Postova Bank Privredna banka Zagreb Raiffeisen Bank Raiffeisen Bank Kosovo SEB Banka Seb Pank Slovenska Sporitelna Sparkasse Bank Srpska Banka Stopanska Banka SunTec Business Solutions Swedbank Team Bank TEB Trusteer TTK Bank Unicredit Bank UniCredit Bank Hungary Zrt. UniCredit Bulbank Unicredit Global Information Services UniCredit Tiriac Bank Unisystems Verint Systems Veripark Volksbank Vojvodanska Banka VTB Bank VUB 8

9 THROUGH THE EYES OF THE VISITORS It s a great opportunity for professional networking and is also very valuable in gaining knowledge. In several hours you can take the pulse of the industry from professionals and share concerns, ideas, approaches, and find out about the latest solutions at the market. Director Products Administration, ING Bank Romania Thank you for organizing this event! The conference was a good opportunity to interchange experience and knowledge on retail banking with colleagues from other banks and organizations. Deputy CEO, Expressbank, Azerbaijan Very informative! I appreciate the new perspectives on banking some speakers brought. Head of Cards Department, Carpatica Bank, Romania Thank you very much for this marvellous event, it was a pleasure for me to be a part of your event and to make a contribution as a speaker. Vice President Card Payments Systems, TEB, Turkey It was a very well organised event with lots of excellent speakers and presentations. Editor, Payments Cards & Mobile, United Kingdom Thank you very much indeed for inviting me to the CEE Retail Conference. Let me reiterate that everything was perfect. Contents, and delegates were definitely top-notch, and the two days run flawlessly. First Vice President, Internet & Mobile Banking CEE Retail Multichannel Development, Unicredit, Austria Great and useful experience! Head of Retail Banking, Srpska Banka This is one of the most popular conferences in Central Europe - with good presentations and good audience. The conference was very interesting! Solutions Manager ebanking & ecommerce, Gemalto, Hungary The conference was great. I enjoyed it very much. CRM Segmentation and Customer Analytics Vice President, Akbank, Turkey I like your conferences, they give us the opportunity to meet people from our industry, talk to them, exchange ideas, learn from their experiences and transfer our experience to them. It s a nice way to get away from your day-to-day activities for some time, while at the same time getting something that would actually be good for your business. Deputy General Manager, Piraeus Bank, Greece It was really very useful to follow the different experiences of participating colleagues and great experience. Senior Specialist Banking Business, Banka Kombetare Tregtare, Albania I would like to thank you for the excellent forum. It was certainly very useful and fulfilled my initial expectations. I am looking forward for participating in similar events in the future. Branch Banking Division Director, Piraeus Bank, Romania 9

10 SUMMIT ORGANISER The Pan European B2B networking channel for specialists who collect & share knowledge Established in Slovakia, the orchestra of 34 nationalities distributes the cuttingedge information to business authorities. Since 2004 we encourage decision makers in sharing their experience. The annual audience of Banking, Defence, Energy, Oil & Gas, Pharma, Telco and Transport peers benefit from insights on industry trends when applying them into their business life. Acknowledgement from Fleming Europe s CEO Customers and their satisfaction were in the center of the discussion during our 10th Annual CEE Retail Banking. Communication seems to be the key to success. In 2013, retail bankers will keep the customer as the focal point; this time more from the perspective of alternative channels and availability of services as per actual needs of the customer. With its high number of speakers and 160 delegates the event surely was one of this season s regional highlights in finance. Martin Valovsky, CEO UPCOMING FINANCIAL EVENTS KRI Masterclass training January 22-23, 2013 Barcelona, Spain Advanced Fraud Risk Management February 5-6, 2013 Prague, Czech Republic 6 th Annual Bancassurance Forum February 19-20, 2013 Barcelona, Spain 9 th Annual Credit Risk Management March 19 20, 2013 Life Insurance Forum April 17 18, 2013 Barcelona, Spain 2 nd Annual Solvency II Summit January 24-25, 2013 Amsterdam, Netherlands 2 nd Annual Basel III Forum February 6-7, th Annual Corporate Banking Forum February 20-21, 2013 Frankfurt, Germany The Claims Forum 2013 March 21-22, 2013 Operation Excellence in Insurance May 23 24, 2013 Munich, Germany Market Risk Masterclass Trainig Jan 31-Feb 1, th Annual Financial Shared Services February 12-13, th Annual Renewable Energy Finance & Infrastructure Summit February 27-28, th Annual Back Office Forum April 17 19, 2013 Rome, Italy 8 th Annual Europe PPP Conference May 23 24, 2013 Information about financial events available at [email protected] Fleming Europe Mlynske nivy Bratislava, Slovakia [email protected] 10