ITIL v3 - Service Transition Lifecycle
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1 ITIL v3 - Service Transition Lifecycle Course Course Service Transition Lifecycle - Part 01 Agenda - Overview Courseware Usage Courseware Conventions ITIL Lifecycle Exam ITIL Qualification Scheme Getting Started Free Stuff - Review Service Transition The Service Lifecycle IT Service Management Service Framing Service Value Function - Process - Role Managing Through the Lifecycle The Service Transition Model Service Transition - Purpose, Goals & s Service Transition - Service Transition - Principles Service Transition Governance Service Transition Management Service Transition Quality The Service "V" Model Critical Success Factors Risks Service Transition - Review Part 01 - Checkpoint Service Transition Lifecycle - Part 02 Service Transition Processes Service Transition - Processes Service Transition Processes - Review Planning & Support Develop Transition Strategy Prepare for Service Transition Plan & Coordinate Transition Advise Transition Teams 5m 47m 3h 52m
2 Support Transition Administration Monitor Transition Progress Planning & Support - Review Change Management Change Flow Change Management - Change - Create & Record Change - Asses & Evaluate Change Management - The 7 Rs Change - The Change Advisory Board (CAB) Change - Authorize Change Change - Coordinate Change Change - Review & Close Change Management - Review Service Asset & Configuration Management Configuration Management System Definitive Media Library Configuration Activity Model Management & Planning Configuration Identification Configuration Control Status Accounting & Reporting Verification & Audit Service Asset & Configuration Management - Review Release & Deployment Management
3 Release Package Planning The Service "V" Model Prepare Build, Test & Deployment Build & Test Definitive Media Library Test & Pilot Service Service Testing Plan & Prepare for Deployment Transfer, Deploy & Retire Verify Deployment Early Life Support Review & Close Deployment Review & Close Service Transition Release & Deployment Management - Review Service Validation & Testing Validation & Testing Process Validation & Test Management Plan & Design Test Verify Test Plan & Acceptance Prepare Test Environment Perform Test Evaluate Exit Criteria & Report Clean Up & Close Service Validation & Testing - Review Evaluation Evaluation Point Service Evaluation Terms Evaluation Process Evaluation Plan Understanding Intended Effects of Change Understanding Unintended Effects of Change Consider Factors Affecting Change
4 Evaluate Predicted Performance Evaluate Actual Performance Manage Risk Evaluation Report Evaluation - Review Knowledge Management DIKW Structure SKMS Knowledge Management Strategy Knowledge Transfer Data & Transfer Service Knowledge Management System (SKMS) Utilization of SKMS Knowledge Management - Review Part 02 - Checkpoint Service Transition Lifecycle - Part 03 Common Managing Communication & Commitment Service Transition Communication Communication Planning Communication Strategy Communication Methods Motivation & Communication Managing Organization & Stakeholder Change Management of Change Strategy & Design Change Methods, Practices & Techniques Tips for Managing Change Organizational Transformation Organizational Change Strategies Overcoming Resistance to Change Stakeholder Management Stakeholder Management Strategy Stakeholder Maps & Analysis Changes in Stakeholder Commitment Common - Review Part 03 - Checkpoint 36m
5 Service Transition Lifecycle - Part 04 Organizing Service Transition Organization Context Service Transition Roles Generic Roles Service Transition Manager Planning & Support SACM & Change Management Roles Performance & Risk Evaluation Management Service Knowledge Management Service Test Manager Release & Deployment Roles Release & Deployment Manager Release Packaging & Build Deployment Early Life Support Build & Test Environment Management Organizing Service Transition - Review Technology Considerations Tools Knowledge Management Tools Collabration Communities Workflow Management Configuration Management System Technology Considerations - Review Implementing Service Transition Implementing Stages Justifying Service Transition Designing Service Transition Introducing Service Transition Cultural Change Aspects Risk & Value Implementing Service Transition - Review Course Closure Part 04 - Checkpoint 55m Total Duration: 6h 15m
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