Professional Retail Services

Transcription

1 Micro balance Professional Retail Services Remote Support Anywhere Integrated Highly secure Remote Services Quick. Convenient. Secure.

2 Unlimited Connectivity Powerful remote services for efficient equipment management InTouch SM Remote Services facilitate a quicker, more secure and convenient way to organize the management and maintenance of your METTLER TOLEDO solution for the best possible protection of your investment and system availability. An info terminal for staff and customers, a platform for training and visual merchandising, an interface providing data exchange for inventory management, modern retail scales offer far more than just weighing technology. They are important interfaces for your business to achieve economically successful fresh produce management. With InTouch SM Remote Services, METTLER TOLEDO can offer you custom remote services so that you can manage your scales and equipment more efficiently and economically and minimise any repair time and downtime in the event of malfunctions. Functions Error-prevention monitoring Powerful remote diagnostics Economic remote maintenance Communication via highly secure infrastructure Benefits Rapid response times Rapid fault clearance in the event of malfunctions Reduce unscheduled on-site service visits. Extended range of services No changes required to existing IT infrastructure and security guidelines 2

3 InTouch SM Remote Services Freely configurable platform You decide how you would like to use the features of InTouch SM Remote Services for your business and which services should be utilized by your staff, your partners or our remote service specialists. METTLER TOLEDO will configure and install your InTouch SM Remote Services solution so that it is precisely tailored to your requirements. Powerful infrastructure Clear equipment management, simplified configuration management, convenient update functions; InTouch SM Remote Services gives you a powerful infrastructure which can be used not only for remote services, but also for your day-today equipment management. Simple implementation The InTouch SM Remote Services requires neither dedicated fixed links to be set up nor the time-consuming and expensive construction of a virtual private network (VPN). METTLER TOLEDO enables Remote Services much faster and simpler than ever, yet at the same time providing a secure connection that is in compliance with all customer requirements and IT security specifications. Latest web technology InTouch SM Remote Services use the latest web technologies and offer a customized user interface. Access is via a web browser. This means that only authorised users can access the applications and data to which they have rights, from any location. 3

4 Service Modules Custom Remote Services Modular. Individual. Economic. InTouch SM Remote Services use a modular service concept. This means: you decide exactly which service modules best meet your operational objectives and requirements. With variable service modules, InTouch SM Remote Services guarantee optimum system availability of your METTLER TOLEDO solution. A dual advantage for you: you benefit from rapid response and repair times when service is needed and at the same time you can tailor your human and technical resources and incorporate them into the InTouch SM service processes. METTLER TOLEDO will give you every assistance in the professional integration of your remote service solution. Perfect support for you and your team! Remote monitoring Optimize the availability of your fresh produce solution and pro-actively prevent potential interruptions to your day-to-day business: remote monitoring automatically checks the most important parameters and system states of your weighing solution and notifies you in good time of any necessary measures such as periodic recalibration or the need to change print heads. Remote diagnostics The smart solution: usually no direct access to the affected equipment is required for remote diagnostics of a fault. Remote diagnostics are performed via the InTouch SM Remote Services Enterprise Server in our hosting center. The Enterprise Server regularly receives status reports from your equipment. Your staff, or the METTLER TOLEDO service team, can access status information for remote diagnostics via the web-capable remote service application. Remote maintenance Rapid assistance without long distances to travel: not all fault clearances require the deployment of a service engineer on site. Fault clearance via remote maintenance is economic and reduces downtime and repair times. Access to affected equipment is exclusively via secure SSL connections for uncompromising data security. 4

5 Remote support Help and advice when it's needed: METTLER TOLEDO remote support provides quick and simple help to your sales counter in the event of any operating problems. If necessary, staff at the METTLER TOLEDO Help Desk will access the equipment via a secure SSL tunnel connection and take control of it - and at the same time give your staff valuable tips and operating instructions by phone. Data communications Saves time and money: if you have signed a software maintenance agreement, METTLER TOLEDO can upload the latest software versions or bug fixes, as well as touch layouts, to your equipment automatically using the InTouch SM file transfer functions. All transmissions are fully documented. Connection Service right from the start: METTLER TOLEDO fits its equipment with a standardised remote service solution for secure data communications via the Internet. Our remote service team will work with your IT specialists to define all the parameters required for a secure connection. The platform will then be configured for your InTouch SM Remote Services to meet your individual requirements. 5

6 Latest Security Standards InTouch SM Remote Services Security right from the start Remote service demands optimum protection of your data. That is why we talk about security and how METTLER TOLEDO InTouch SM Remote Services satisfy your IT security guidelines. InTouch SM Remote Services Agent Your scales are supplied with an InTouch SM Remote Services software agent at the factory and when enabled is connected to your METTLER TOLEDO Remote Services solution via standard protocols or customer-specific interfaces. The software agent continuously monitors all major functions and conditions of your equipment, identifies potential issues, and then transmits status or event reports to the InTouch SM Remote Services Enterprise Server according to the predefined rules. The InTouch SM Remote Services agent initiates all communication. Your equipment therefore does not need its own public IP address and remains invisible to the outside world behind your firewall. The software agent optimizes the use of the available bandwidth and permits system operation even if the Internet connection is occasionally unavailable. InTouch SM Remote Services Web Portal InTouch SM Remote Services Agent Firewall Customer InTouch SM Remote Service Policy Server In Touch SM Remote Service Enterprise Server InTouch SM Remote Services Agent 6 METTLER TOLEDO Remote Service

7 InTouch SM Remote Services Enterprise Server The InTouch SM Remote Services Enterprise Server installed in our hosting center provides a high-level scalable platform for processing all remote service data. The Enterprise Server controls all system access and, if necessary, data exchange with other applications or forwarding of messages. The equipment data transmitted by the InTouch SM Remote Services agents is saved and interpreted according to defined rules in order to identify faults and pro-actively generate appropriate notifications. Your sensitive data, such as product, price or transaction data remains completely untouched and is not accessed or transmitted. streams yourself according to your company s IT security guidelines. Encrypted communication All data traffic between METTLER TOLEDO and the scale via your IT infrastructure is encrypted by SSL certificates and authentication. This is the same method used by banks for secure online transactions. This means your data has the best protection against unauthorised thirdparty access. Highly secure hosting center The ultra-modern hosting center for METTLER TOLEDO InTouch SM Remote Services meets the most stringent classification criteria of the TIA-942 specification and is subject to an annual SAS 70 audit. Benefits No changes required to existing IT or security infrastructure No IPsec-based Virtual Private Network required No modem connection required SSL encryption (128-bit), optional AES with up to 256-bit key length Has been VeriSign security certified No public IP addresses required Standard-based technology ensured regulatory conformity Central monitoring of all system access All remote access logged and documented Subscriber authentication via Enterprise LDAP server. Strong password protection InTouch SM Remote Services Policy Server If additional security is needed beyond the high level of standard security provided, the Policy Server option allows you to control and regulate remote accesses and data Monitored user authentication All access and operations using the InTouch SM Remote Services platform are monitored centrally, fully logged and traceable. Login to the remote service platform is password protected. InTouch SM Remote Services 7

8 Mettler-Toledo (Albstadt) GmbH D Albstadt, Germany Phone Fax Austria Belgium China Croatia Czech Republic France Germany India Italy Korea Malaysia Netherlands Poland Russia Singapore Slovakia Slovenia Spain Switzerland Thailand United Kingdom United States Mettler-Toledo GmbH., A-1230 Wien Tel. (01) , Fax (01) Mettler-Toledo s.a., B-1932 Zaventem Tel. (02) , Fax (02) Mettler-Toledo (Shanghai) Ltd., Shanghai Tel. (21) , Fax (21) Mettler-Toledo, d.o.o., HR Zagreb Tel , Fax Mettler-Toledo, spol, s.r.o., CZ Praha 10 Tel , Fax Mettler-Toledo SAS, F Viroflay cedex Tel. (01) , Fax (01) Mettler-Toledo GmbH, D Giessen Tel. (0641) , Fax (0641) Mettler-Toledo India Pvt Ltd, Mumbai Tel. (22) , Fax (22) Mettler-Toledo S.p.A., I Novate Milanese Tel. (02) , Fax (02) Mettler-Toledo (Korea) Ltd., Seoul Tel , Fax Mettler-Toledo (M) Sdn. Bhd., Selangor Tel. (603) , Fax (603) Mettler-Toledo B.V., NL-4004 JK Tiel Tel. (0344) , Fax (0344) Mettler-Toledo, Sp. z o.o., PL Warszawa Tel. (22) , Fax (22) Mettler-Toledo C.I.S. AG, Moscow Tel. (495) , Fax (495) Mettler-Toledo (S) Pte. Ltd., Singapore Tel , Fax Mettler-Toledo, SK Bratislava Tel. (02) , Fax (02) Mettler-Toledo, d.o.o., SI-1261 Ljubljana - Dobrunje Tel. (01) , Fax. (01) Mettler-Toledo S.A.E., L Hospitalet de Llobregat (Barcelona) Tel. (93) , Fax (93) Mettler-Toledo (Schweiz) GmbH, CH-8606 Greifensee Tel. (044) , Fax (044) Mettler-Toledo (Thailand) Ltd., Bangkok Tel. (02) , Fax (02) Mettler-Toledo Ltd, 64 Boston Rd, Leicester, LE4 1AW Tel Fax: Mettler-Toledo, Inc., Columbus, OH Tel. 800-METTLER, Fax (614) For more information For all other countries Mettler-Toledo AG CH-8606 Greifensee, Switzerland Phone Fax Subject to technical changes 12/ 2009 Mettler-Toledo AG Printed in Germany Global MarCom Switzerland