HOSPITALITY AND TOURISM CLUSTERS & PATHWAYS

Transcription

1 HOSPITALITY AND TOURISM CLUSTERS & PATHWAYS Success in the World of Hospitality and Tourism GUIDE AMERICAN SAMOA DEPARTMENT OF EDUCATION RAFT October 2000 Revised August 2010 American Samoa 1

2 HOSPITALITY AND TOURISM CAREER PATHWAY GUIDE Contents What is a Career Pathway?. 3 Career Plan Overview and Description... 3 Examples of Career Areas 4 Hospitality and Tourism Career Pathway 6 Components of the Hospitality/Tourism Career Pathway and Content 9 Vision and Mission and Goals of the Hospitality/Tourism Career Pathway 10 Core Academic Courses and Competencies 11 Foundation Skills/Core Competencies.17 Integrated Curriculum Development 18 Standards Tests & Certification 19 Work-based Learning Options. 28 Guidance & Counseling 31 Career Pathway Advisory Committee Involvement 32 Business & Industry Involvement 32 Articulation and Tech Prep 32 Community College Connections.. 33 Characteristics of Successful Students 35 Employment Outlook 35 Summary 35 Acknowledgements 36 American Samoa-Hospitality and Tourism 2

3 What is a Career Pathway? Career Pathways are used to cluster a number of careers and occupations that occur within a broadly defined area which helps to focus the curriculum and career-related learning experiences of the Career Contents within each pathway. Examples in this pathway include: Restaurant Food and Beverage Services Lodging Travel and Tourism Recreation, Amusements and Attractions Pathways adopted by the Department of Education in American Samoa are: Science, Technology, Engineering and Mathematics (STEM) Agriculture, Food & Natural Resources Hospitality and Tourism Business, Management & Technology Health Science Human Services Arts, Audio/Video Technology and Communication Education and Training Transportation, Distribution & Logistics What is the Career and Technology Education (CTE) Plan It is a plan to motivate students to participate in activities that will lead to graduation with a high school diploma; an industry recognized credential and/or prepared to enter postsecondary education in a related degree program. It is a career-oriented system of programs with the direct involvement of local employers to provide students with a major step towards the skills employers need. It prepares students academically and vocationally for either entrance to college or careers in a selected field or both. American Samoa-Hospitality and Tourism 3

4 It is a partnership among the high school, community college, local employers, and the American Samoa Department of Education. The Plan. Involves a close working partnership between the high school and local businesses. Focuses on the concept that all students select a Career Pathway upon which to focus their studies while in high school All students are enrolled in classes with integrated curriculum from 1 st through 12 th Elementary teachers have resources and lessons to begin career awareness and career development through the career guidance and counseling programs. Orients students towards graduation and receiving a fully credited diploma. Develops workplace skills used and needed by local employers. Includes a mentor program, with each student matched to a volunteer from the local community who is committed to spending two to four hours a month with the student. Places students in summer jobs with local employers following the 11 th grade, provided that summer school is not required to meet graduation requirements Includes workplace learning during the last half of the 12 th grade. Provides additional motivational activities with local community and business involvement. Examples of Content within Career Pathways Within each of the career pathways there may be two (2) or more career content areas that relate the student s learning to the knowledge and skills required to become successful in that field and to prepare them to continue their education in community college, college or university, or at the worksite. These areas are often organized into Career Pathways and the following are examples of possible content within a pathway: Agriculture, Food & Natural Resources o Pathways and Career Contents Food Products and Processing Systems Plant Systems Animal Systems Power, Structural & Technical Systems Natural Resources Systems Environmental Service Systems Agribusiness Systems Architecture & Construction o Pathways and Career Contents Design/Pre-Construction Construction Maintenance/Operations Arts, Audio/Video Technology & Communications o Pathways and Career Contents Audio/Video Technology & Film Printing Technology Visual Arts American Samoa-Hospitality and Tourism 4 Performing Arts Journalism/Broadcasting Telecommunications

5 Business Management & Administration o Pathways and Career Contents General Management Business Information Management Human Resources Management Education and Training o Pathways and Career Contents Administration and Administrative Support Professional Support Services Teaching & Training Finance o Pathways and Career Contents Banking and Related Services Business Financial Management Financial and Investment Planning Insurance Services Government & Public Administration o Pathways and Career Contents Governance National Security Foreign Service Planning Health Science o Pathways and Career Contents Therapeutic Services Diagnostic Services Health Informatics Hospitality & Tourism o Pathways and Career Contents Restaurants and Food/Beverage Services Lodging Travel & Tourism Recreation, Amusements & Attractions Human Services o Pathways and Career Contents Early Childhood Development & Services Counseling & Mental Health Services Family & Community Services Personal Care Services Consumer Services Information Technology o Pathways and Career Contents Network Systems Inf. Support & Services Operations Management Administrative Support Revenue & Taxation Regulation Public Mgm/Adm. Support Services Biotechnology Research/Development Web & Digital Communication Programming/Software Dev. American Samoa-Hospitality and Tourism 5

6 Law, Public Safety, Corrections & Security o Pathways and Career Contents Correction Services Emergency/Fire Mgmt. Services Security & Protective Services Manufacturing o Pathways and Career Contents Production Manufacturing Prod. Process Dev. Maintenance, Installation & Repair Marketing, Sales and Service o Pathways and Career Contents Marketing Management Professional Sales Merchandising Law Enforcement Service Legal Services Quality Assurance Logistics & Inventory Control Health, Safety/Environmental Assurance Mkt. Communications Marketing Research Science, Technology, Engineering and Mathematics (STEM) o Pathways and Career Contents Engineering and Technology Science and Math Transportation, Distribution & Logistics o Pathways and Career Contents Transportation Operations Logistics Planning/Mgmt. Services Warehousing/Dist. Ctr. Operations Facility/Mobile Equipt. Maintenance Transportation Systems/ Infrastructure Plng., Mgmt. Health, Safety/ Env. Mgmt. Sales/Service Within each content area required courses and electives are identified that must be completed prior to graduation from high school with specific skills that must be demonstrated for certification in that area or pathway. Career related learning experiences occur within each pathway that connects the student s learning to the real world. By the senior year in high school, work experiences in the community related to the student s career choice may take as much as one-half of the school day depending upon the student s individual career goal plans. Preparation for entry into the next level of education or directly into the workplace is met within the framework of the career pathway and individualized for each student depending upon his or her aspirations and goals. Hospitality & Tourism Career Pathway The Hospitality and Tourism Career Pathway includes entry-level, technical and professional careers within industry in American Samoa. There are many career opportunities within Hospitality and Tourism. The Tourism and Hospitality Pathway Career Pathways includes the following occupations American Samoa-Hospitality and Tourism 6

7 High school completion with some additional training Retail Shop Assistants Assistant Tour Guides Laundry attendants/valets Waiters Stewards Bus drivers Bell men Custodian Front desk representative Tour guide Room attendant Two years additional training/community College Tour operation management trainee Hotel restaurant manager trainee Food Services Manager Chef Recreation/Leisure Manager Airline Attendant Ticket agent CLUSTER AND CODES BY PATHWAY Four or more years of college required Tour Operator Travel Agency Owner/Manager Public Relations Supervisor Career Pathway Code Lodging Baggage Porters and Bellhops Lodging Concierges Lodging First-Line Supervisors/Managers of Housekeeping and Janitorial Workers Lodging Hotel, Motel, and Resort Desk Clerks Lodging Janitors/Cleaners, Except Maids/Housekeeping Lodging Lodging Managers Lodging Maids and Housekeeping Cleaners Lodging Switchboard Operators, Including Answering Service Lodging Ushers, Lobby Attendants, and Ticket Takers Recreation, Amusements and Attractions Amusement and Recreation Attendants Recreation, Amusements and Attractions Animal Trainers Recreation, Amusements and Attractions Athletes and Sports Competitors Recreation, Amusements and Attractions Gaming and Sports Book Writers and Runners Recreation, Amusements and Attractions Gaming Cage Workers Recreation, Amusements and Attractions Gaming Change Persons and Booth Cashiers Recreation, Amusements and Attractions Gaming Dealers Recreation, Amusements and Attractions Gaming Managers Recreation, Amusements and Attractions Gaming Supervisors Recreation, Amusements and Attractions Motion Picture Projectionists American Samoa-Hospitality and Tourism 7

8 Career Pathway Code Recreation, Amusements and Attractions Museum Technicians and Conservators Recreation, Amusements and Attractions Recreation Workers Recreation, Amusements and Attractions Self-Enrichment Education Teachers Recreation, Amusements and Attractions Set and Exhibit Designers Recreation, Amusements and Attractions Slot Key Persons Recreation, Amusements and Attractions Umpires, Referees, and Other Sports Officials Restaurants and Food/Beverage Services Bakers Restaurants and Food/Beverage Services Baristas Restaurants and Food/Beverage Services Bartenders Restaurants and Food/Beverage Services Chefs and Head Cooks Restaurants and Food/Beverage Services Combined Food Preparation and Serving Workers, Including Fast Food Restaurants and Food/Beverage Services Cooks, Fast Food Restaurants and Food/Beverage Services Cooks, Institution and Cafeteria Restaurants and Food/Beverage Services Cooks, Private Household Restaurants and Food/Beverage Services Cooks, Restaurant Restaurants and Food/Beverage Services Cooks, Short Order Restaurants and Food/Beverage Services Counter Attendants, Cafeteria, Food Concession, and Coffee Shop Restaurants and Food/Beverage Services Dining Room and Cafeteria Attendants and Bartender Helpers Restaurants and Food/Beverage Services Dishwashers Restaurants and Food/Beverage Services First-Line Supervisors/Managers of Food Preparation and Serving Workers Restaurants and Food/Beverage Services Food Preparation /Serving Related Workers, All Other Restaurants and Food/Beverage Services Food Preparation Workers Restaurants and Food/Beverage Services Food Servers, Nonrestaurant Restaurants and Food/Beverage Services Food Service Managers Restaurants and Food/Beverage Services Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Restaurants and Food/Beverage Services Separating, Filtering, Clarifying, Precipitating, and Still Machine Setters, Operators, and Tenders Restaurants and Food/Beverage Services Waiters and Waitresses Travel and Tourism Interpreters and Translators Travel and Tourism Meeting and Convention Planners Travel and Tourism Reservation and Transportation Ticket Agents and Travel Clerks Travel and Tourism Tour Guides and Escorts Travel and Tourism Transportation Attendants, Except Flight Attendants and Baggage Porters Travel and Tourism Travel Agents Travel and Tourism Travel Guides American Samoa-Hospitality and Tourism 8

9 GOING GREEN. Green occupations will likely change as a result of the green economy. Green economy activities and technologies are increasing the demand for occupations, shaping the work and worker requirements needed for occupational performance, or generating new and emerging occupations. It is important to note that some areas cross over to related clusters. COMPONENTS OF THE TOURISM & HOSPITALITY CAREER PATHWAY The Tourism & Hospitality Career Pathway System is a competency-based vocational program in which tasks with occupational similarity are grouped into a core, and where the student, after mastering the core tasks, moves into progressively more specific and/or advanced areas of instruction. A career pathway consists of two or more vocational education programs and interrelated learning experiences that prepare the individual to enter into employment in a number of occupations which have sufficient commonalties. The clustering of vocational-technical education programs into career pathways provide the needed degree of flexibility and transferability required in a changing work environment. The needs of business, industry, students and education will best be served by programs that provide meaningful experiences at the secondary level and that provide the foundation for a broad range of employment or further education and training opportunities. Educating students in American Samoa has primarily taken place through a traditional program delivery approach. However, education in American Samoa is experiencing rapid change. The emerging occupations and the technological advances dictate the need for change from this traditional program delivery approach to one that is more flexible and adaptable to the needs of business, industry, and students. Therefore, any school reform effort must encourage quality, excellence and accountability. The Career Pathway program provides a broad foundation of applied and transferable basic skills plus occupationally specific technical skills required to function in an increasingly complex and highly technological society and workplace. The new program direction will require modification in the role of the Tourism and Hospitality content to include A balanced program that develops broad, transferable skills as well as job-specific skills, A flexible delivery system that is in a competency-based format with measurable outcomes, A career guidance system that provides an individualized training plan for students that is based upon an analysis of individual strengths and interests, A comprehensive certification system centered around job titles that is developed in order to ensure that minimum program standards are met, and Equipment, facilities and supplies used in the Tourism & Hospitality program that are representative of the current technology and application of the communities. American Samoa-Hospitality and Tourism 9

10 The following are the individual components that comprise a Career and Technology Plan. The Guide describes each component in detail as implementation of the pathway system components and structure. The components are: I. Vision, Mission and Goals of the Career Pathway System II. Core Academic Courses & Competencies III. Integrated Core Curriculum Development IV. Standards, Tests and Certification V. Work-Based Learning Options VI. Guidance and Counseling VII. Career Pathway Advisory Committee VIII. Business and Industry Involvement IX. Tech Prep X. Community College Connections I. VISION, MISSION AND GOALS Career and Education Educational Systems thrive when the educators have a clear vision and focus on helping students reach their goals. The vision and goals should be developed with input from all educators, students, parents, and business partners. ***The following is a sample of a vision and mission statement that will be replaced in this guide by one developed by the Tourism & Hospitality Committee The Tourism & Hospitality Career Program s Vision is STUDENTS READY FOR LIFE The Mission is to prepare all students academically, technologically, culturally, and socially to attain their full potential as contributing members of society through a cooperative and collaborative effort by students, educators, employers, families, and the community at large. The Tourism & Hospitality Career Program s Goals The Tourism & Hospitality Pathway System is designed to: provide skills, knowledge and attitudes that will enable the students to enter the labor force in the Tourism & Hospitality to prepare students to choose, based on their career interests, any of a wide range of career paths that exist in the Tourism & Hospitality Industry. Graduates of the program should be ready to assume entry level positions at a resort or hotel or attend higher education to pursue more specialized studies to a tourism and hospitality field. American Samoa-Hospitality and Tourism 10

11 The Program Goals are: Connect learning with earning students who understand the relationship between learning and career skills are more likely to make a successful transition from school to career. Develop a common vision for all partners both educators and business partners work together to provide the workforce needed for the future. Demand high expectations for all students standards and the criteria to meet those standards are established for all students. The Student Goals are: Make well-informed career choices. Understand and apply a career planning process Complete a logical sequence of core academic and appropriate vocational courses Perform relevant work-based learning experiences. Apply leadership and workplace readiness skills. Exit the Career Pathways System prepared for further education and employment II. CORE ACADEMIC COURSES AND COMPETENCIES A logical sequence of relevant courses, both academic and vocational, is needed for the Hospitality & Tourism Career Pathway System. High schools, community college and other higher education course offerings are being considered as the Career Pathways and content continue to develop. Academic courses recommended in the Hospitality & Tourism Services Career Pathway and content meet high schools and/or community college entrance requirements. In the Tourism & Hospitality Pathway System, students must be able to read and comprehend materials from a variety of sources such as journals, magazines and academic tests. Students should be able to present their ideas in clear and concise language. They should also be able to communicate clearly in English and support their viewpoints orally. Math skills include adding, subtracting, multiplying, dividing, fractions, percentages, measurements and calculation of interest. Students should be able to utilize computers and be proficient in the use of word processing. Students should have an understanding of human behaviors and cultures. Special studies in the areas of Psychology, History, Geography, Sociology and Anthropology will be helpful. Students preparing for careers in Tourism and Hospitality would benefit from taking additional foreign language classes to be able to communicate with tourists coming to American Samoa. In developing a logical sequence of relevant academic and vocational courses for the system content, all courses contained in the high schools, community college and other higher education course offerings should be considered. The ASCC credits that are related to the Pathways are listed in the last section of this document. The American Samoa High Schools graduation requirements are: American Samoa-Hospitality and Tourism 11

12 English Math Science Vocational Education Social Studies Health and Physical Education Samoan Studies Elective Courses 4 credits 3 credits 3 credits 1 credits 4 credits 1 credit 1 credit The following listing of courses may serve as a guide for the Pathways Committee in deciding which courses to offer within the system. SAMPLE: Core Academic Courses and Competencies For The Tourism and Hospitality Pathway * 9 th Grade 10 th Grade English I English II Algebra I Geometry General Science Biology World Geography World History Samoan Studies I Basic PE Health/PE Samoan Studies II Guidance/Counseling 11 th Grade 12 th Grade English III English IV Algebra II *Japanese II Chemistry *Cultural Research Hotel Operations I Hotel Operations II Tour Operations Management Tour Guide Principles Samoan History *Computer Applications *Japanese I Elective *Computer Literacy Required courses in italics *Recommended Electives *Note: Courses subject to change as system develops American Samoa-Hospitality and Tourism 12

13 Academic/Career Advisement Provided Grade Level HOSPITALITY AND TOURISM PATHWAY: RESTAURANT FOOD AND BEVERAGE SERVICES This plan of study can serve as a guide, along with other career planning materials, as learners work to achieve their career goals. Courses listed within this plan are options for recommended coursework. The learner s plan should be individualized to meet his/her educational and career goals. This plan should also be customized with the educational institution s specific course titles and meet college ready/work ready requirements. Educational levels to be considered (check all that apply): On-the-job training Apprenticeship Military Training Certificate/License Associate Degree Bachelor Degree Professional Degree Hospitality and Tourism Restaurant Food and Beverage Services Pathway SAMPLE OCCUPATIONS NOTE: Interest Inventory Administered and Interpreted. Tentative Plan of Study Initiated for all learners. S E C O N D A R Y P O S T S E C O N D A R Y English/ Language Arts English/LA I English/LA II English/LA III English/LA IV 13 -English Comp I -English Comp II 14 -Speech/Oral Communications Math Algebra I Geometry Algebra II Trigonometry or other upper level math courses: Pre-Calculus Calculus Statistics -College Algebra -Statistics -Accounting American Samoa 13 Science Biology I Chemistry Physics (Upper division lab sciences) -Nutrition -Food Science -Biological Science -Physical Science Social Studies/ Sciences Career and Technology Education (CTE) Majors *Italicized majors additional course information HIGH SCHOOL / TECHNOLOGY CENTER Samoan History *Sous Chef *Lead Cook *Dietary Aide American History *Culinary Asst. Entry Level *Restaurant Food & Beverage Serv. U.S. Government Mngt. Asst. *Restaurant Server *Prep Economics Cook *Garde Manger *Food Serv. Geography Attendant *Culinary Arts Asst. World History *Culinary Arts Mngt. Asst. *Banquet Caterer *Baker Asst. *Culinary Coord. *Service Careers Food Serv. Asst. (T&I) *Food Serv. Workforce Transition (T&I) *Quick Service Restaurant Mngt. Asst. *Front of the House Asst. Manager NOTE: Cooperative Alliance courses may be listed here. COLLEGE/ UNIVERSITY -Political Science -Overview of Restaurants and -Economics Food/Beverage Services -Sociology -Psychology -Food/Beverage Management -Food Service Production and Operations -Food Safety and Sanitation for the Food Service Industry Other Elective and Required Courses Computer Technology or Foreign Language Fine Arts or Speech Financial Literacy Additional courses to support career goal: Family & Consumer Sciences Hospitality Careers Orientation Chemistry of Food TECHNOLOGY CENTER NOTE: Attainment of a CTE major at a technology center may be completed as a high school student or an adult. Career Major courses may count for college credit. 15 Continue courses in your area of specialization NOTE: Use the postsecondary institution s degree plan to help customize the learner s plan with regard to degrees, licenses, etc. 16 Complete Restaurant Food and Beverage Services Major (4-year degree program) Opportunities for experience/training for high school or postsecondary learner: Career and Technology Education student organization Internship/work study Job shadowing Mentorship Part-time employment Volunteer work in charitable/community organizations Work based/work site learning Management Level Caterer Catering and Banquets Manager Executive Chef Food and Beverage Manager General Manager Kitchen Manager Maître d Restaurant Owner Services Manager Skill Level Baker Bartender Brewer Pastry and Specialty Chefs Restaurant Server Wine Steward Entry Level Banquet Server Banquet Set-Up Employee Bus Person Cocktail Server Counter Server Host Kitchen Steward Line Cook Restaurant Server Room Service Attendant (Learner Signature) (Parent/Guardian Signature) (School Official Signature) Dates: Freshman review Sophomore review Junior Review Senior Review Grade 13 review Grade 14 review

14 Academic/Career Advisement Provided Grade Level HOSPITALITY AND TOURISM PATHWAY: LODGING This plan of study can serve as a guide, along with other career planning materials, as learners work to achieve their career goals. Courses listed within this plan are options for recommended coursework. The learner s plan should be individualized to meet his/her educational and career goals. This plan should also be customized with the educational institution s specific course titles and meet college ready/work ready requirements. Educational levels to be considered (check all that apply): On-the-job training Apprenticeship Military Training Certificate/License Associate Degree Bachelor Degree Professional Degree Hospitality and Tourism Lodging Pathway SAMPLE OCCUPATIONS NOTE: Interest Inventory Administered and Interpreted. Tentative Plan of Study Initiated for all learners. S E C O N D A R Y P O S T S E C O N D A R Y English/ Language Arts English/LA I English/LA II English/LA III English/LA IV -English Comp I -English Comp II -Speech/Oral Communications Math Algebra I Geometry Algebra II Trigonometry or other upper level math courses: Pre-Calculus Calculus Statistics -College Algebra -Statistics -Accounting Science Biology I Chemistry Physics (Upper division lab sciences) -Nutrition -Food Science -Biological Science -Physical Science 15 Continue courses in your area of specialization 16 Complete Lodging Major (4-year degree program) Career and Technology Social Studies/ Education (CTE) Majors Sciences *Italicized majors additional course information HIGH SCHOOL / TECHNOLOGY CENTER Samoan History American History U.S. Government Economics Geography World History COLLEGE/ UNIVERSITY -Political Science -Economics -Sociology -Psychology American Samoa-Hospitality and Tourism 14 *Front Desk *Lodging Management Worker *Hospitality Steward *Housekeeper *Lodging Mngt. Asst. *Service Careers Housekeeping Asst. (T&I) *Housekeeping Workforce Transition (T&I) *Restaurant & Lodging Asst. *Lodging Manager NOTE: Cooperative Alliance courses may be listed here. -Introduction to Lodging Operations -Customer Service and Guest Relations -Front Office Management -Room and Housekeeping Management Opportunities for experience/training for high school or postsecondary learner: Career and Technology Education student organization Internship/work study Job shadowing Mentorship Part-time employment Volunteer work in charitable/community organizations Work based/work site learning Other Elective and Required Courses Computer Technology or Foreign Language Fine Arts or Speech Financial Literacy Additional courses to support career goal: Family & Consumer Sciences Hospitality Careers Orientation General Business TECHNOLOGY CENTER NOTE: Attainment of a CTE major at a technology center may be completed as a high school student or an adult. Career Major courses may count for college credit. NOTE: Use the postsecondary institution s degree plan to help customize the learner s plan with regard to degrees, licenses, certification, etc. Management Level Chief Engineer Director of Operations Director of Sales and Marketing Executive Housekeeper Food and Beverage Director Food and Beverage Manager Front Office Manager General Manager Lodging Manager Owner Reservations Manager Revenue Manager Rooms Executive Services Manager Skill Level Bell Captain Concierge Front Desk Supervisor Laundry Supervisor Maintenance Worker Night Auditor Entry Level Front Desk Employee Laundry Attendant PBX Operator Valet Attendant (Many of the occupations listed on the Restaurants and Food/Beverage Services Pathway may also be obtained through this pathway.) (Learner Signature) (Parent/Guardian Signature) (School Official Signature) Dates: Freshman review Sophomore review Junior Review Sample plan adapted from States Career Clusters Initiatives Pathway Plans of Study Senior Review Grade 13 review Grade 14 review

15 Academic/Career Advisement Provided Grade Level HOSPITALITY AND TOURISM PATHWAY: TRAVEL AND TOURISM This plan of study can serve as a guide, along with other career planning materials, as learners work to achieve their career goals. Courses listed within this plan are options for recommended coursework. The learner s plan should be individualized to meet his/her educational and career goals. This plan should also be customized with the educational institution s specific course titles and meet college ready/work ready requirements. Educational levels to be considered (check all that apply): On-the-job training Apprenticeship Military Training Certificate/License Associate Degree Bachelor Degree Professional Degree Hospitality and Tourism Travel and Tourism Pathway SAMPLE OCCUPATIONS NOTE: Interest Inventory Administered and Interpreted. Tentative Plan of Study Initiated for all learners. S E C O N D A R Y P O S T S E C O N D A R Y English/ Language Arts English/LA I English/LA II English/LA III English/LA IV 13 -English Comp I -English Comp II 14 -Speech/Oral Communications Math Algebra I Geometry Algebra II Trigonometry or other upper level math courses: Pre-Calculus Calculus Statistics -College Algebra -Statistics -Accounting Science Biology I Chemistry Physics (Upper division lab sciences) -Nutrition -Food Science -Biological Science -Physical Science Social Studies/ Sciences American Samoa-Hospitality and Tourism 15 Career and Technology Education (CTE) Majors *Italicized majors additional course information HIGH SCHOOL / TECHNOLOGY CENTER Samoan History *Tourism Assistant American History *Destination Meetings and Event U.S. Government Management Assistant Economics Geography NOTE: Cooperative Alliance courses World History may be listed here. COLLEGE/ UNIVERSITY -Political -Introduction to Tourism Science -Travel Management -Economics -Sociology -Psychology -Tourism Safety and Security -Tourism Products and Services -Marketing the Travel Industry Other Elective and Required Courses Computer Technology or Foreign Language Fine Arts or Speech Financial Literacy Additional courses to support career goal: Family & Consumer Sciences Hospitality Careers Orientation General Business; Marketing Touring Samoa TECHNOLOGY CENTER NOTE: Attainment of a CTE major at a technology center may be completed as a high school student or an adult. Career Major courses may count for college credit. 15 Continue courses in your area of specialization NOTE: Use the postsecondary institution s degree plan to help 16 Complete Travel and Tourism Major (4-year degree program) customize the learner s plan with regard to degrees, licenses, etc. Opportunities for experience/training for high school or postsecondary learner: Career and Technology Education student organization Internship/work study Job shadowing Mentorship Part-time employment Volunteer work in charitable/community organizations Work based/work site learning Convention Services Manager Destination Manager Director of Communication Director of Convention and Visitors Bureau Director of Marketing and Advertising Director of Meetings Director of Membership Development Director of Tourism Development Director of Visitor Services Director of Volunteer Services Eco-System Tourism Coordinator Events Manager/Planner Interpreter Meeting Planner/Director Motor Coach Operator Tour and Travel Consolidator Tour and Travel Coordinator/ Guide Tourism Marketing Specialist Transportation Specialist Travel Agent (Learner Signature) (Parent/Guardian Signature) (School Official Signature) Dates: Freshman review Sophomore review Junior Review Sample plan adapted from States Career Clusters Initiatives Pathway Plans of Study Senior Review Grade 13 review Grade 14 review

16 Academic/Career Advisement Provided Grade Level HOSPITALITY AND TOURISM PATHWAY: RECREATION, AMUSEMENTS AND ATTRACTIONS This plan of study can serve as a guide, along with other career planning materials, as learners work to achieve their career goals. Courses listed within this plan are options for recommended coursework. The learner s plan should be individualized to meet his/her educational and career goals. This plan should also be customized with the educational institution s specific course titles and meet college ready/work ready requirements. Educational levels to be considered (check all that apply): On-the-job training Apprenticeship Military Training Certificate/License Associate Degree Bachelor Degree Professional Degree Hospitality and Tourism Recreation, Amusements and Attractions Pathway NOTE: Interest Inventory Administered and Interpreted. Tentative Plan of Study Initiated for all learners. Career and Technology English/ Social Studies/ Math Science Education (CTE) Majors Language Arts Sciences *Italicized majors additional course information HIGH SCHOOL / TECHNOLOGY CENTER S E C O N D A R Y P O S T S E C O N D A R Y English/LA I English/LA II English/LA III English/LA IV -English Comp I -English Comp II -Speech/Oral Communications Algebra I Geometry Algebra II Trigonometry or other upper level math courses: Pre-Calculus Calculus Statistics -College Algebra -Statistics -Accounting Biology I Chemistry Physics (Upper division lab sciences) -Nutrition -Food Science -Biological Science -Physical Science Samoan History American History U.S. Government Economics Geography World History -Political Science -Economics -Sociology -Psychology American Samoa-Hospitality and Tourism 16 *Recreation Amusements & Attractions Management Assistant NOTE: Cooperative Alliance courses may be listed here. COLLEGE/ UNIVERSITY -Development and Management of Attractions and Events -Issues of Safety and Security -Merchandising the Recreation Industry -Overview of Gaming Other Elective and Required Courses Computer Technology or Foreign Language Fine Arts or Speech Financial Literacy Additional courses to support career goal: Family & Consumer Sciences Hospitality Careers Orientation General Business; Marketing Touring Samoa TECHNOLOGY CENTER NOTE: Attainment of a CTE major at a technology center may be completed as a high school student or an adult. Career Major courses may count for college credit. 15 Continue courses in your area of specialization NOTE: Use the postsecondary institution s degree plan to help 16 Complete Recreation, Amusements and Attractions Major (4-year degree program) customize the learner s plan with regard to degrees, licenses, certification, etc. Opportunities for experience/training for high school or postsecondary learner: Career and Technology Education student organization Internship/work study Job shadowing Mentorship Part-time employment Volunteer work in charitable/community organizations Work based/work site learning SAMPLE OCCUPATIONS Club Personnel Family Centers Manager Equipment Operator Maintenance Personnel Facilities Manager Fairs/Festivals Event Planner Supervisor Manager Promotional Developer Gaming and Casino Manager Supervisor Dealer Maintenance Personnel Security and Safety Personnel Historical/Cultural/ Architectural/ Ecological Guide Ranger Museums/Zoos/ Aquariums Personnel Parks and Gardens Ranger Resort Trainer and Instructor Sports Promoter Theme Parks/Amusement Parks Personnel Ticket Vendor (Learner Signature) (Parent/Guardian Signature) (School Official Signature) Dates: Freshman review Sophomore review Junior Review Sample plan adapted from States Career Clusters Initiatives Pathway Plans of Study Senior Review Grade 13 review Grade 14 review

17 Personal Qualifications To be successful and happy in a tourism and hospitality career, the student must have an interest, desire, and personable attitudes necessary to work in the field. He or she must have good personal management and interpersonal skills. Good reading comprehension, basic math, writing and oral communication skills are prerequisite to success in a career in the tourism and hospitality industry. The academic courses also support industries need for skills and competencies. The Core of all American Samoa s High School Career Contents is comprised of Foundation Skills and Competencies taken from SCANS (Secretary s Commission on Achieving Necessary Skills) which identified the necessary skills all workers need to possess regardless of their career choice. These skills and competencies are: FOUNDATION SKILLS Basic Skills reading, writing, performing arithmetic and mathematical operations, listening and speaking Thinking Skills thinking creatively, making decisions, solving problems, visualizing, knowing how to learn, reasoning; and Personal Qualities displaying responsibility, self-esteem, sociability, self-management, integrity and honesty. In addition to the Foundation Skills listed above, the SCANS Core Competencies will be incorporated into the content courses guides. There are five SCANS competencies that comprise the core competencies all students within the American Samoa Instructional Pathways must acquire during their progress through the high schools Career Pathway curriculum. They are as follows: CORE COMPETENCIES Planning Skills - Allocating financial, temporal, spatial, and human resources; preparing a budget, schedule, space layout, and staffing plan. Information Skills - Acquiring, evaluating, organizing, and communicating information. Technology Skills - Using, choosing, and maintaining equipment. Interpersonal Skills - Working with others, negotiating, teaching, working with diversity. System Skills - Understanding, monitoring, improving, and designing systems of all kinds. This most complex and important of the competencies is the most difficult to define. Most basically, workers need to work with processes that operate over time. The process can be farming, health care, constructing or installing. One can understand systems built by others or by nature. Systems will be biological, physical, social, or economic in nature. At a higher level, one can design or build a system and find a larger system to improve it as experience is gained and reflected upon. The Hospitality & Tourism Pathway and the content must integrate these core competencies within the curriculum. Each student will experience these skills within the two-year Career Content curriculum. All students completing the system will be required to meet the Core Foundation Skill Standards and the Core Competencies. Those students wishing to be certified must also pass the Certification tests for entry level employment. American Samoa 17

18 III. INTEGRATED CORE CURRICULUM DEVELOPMENT Workforce or skill standards, academic standards, and general employability standards provide the basis for a truly integrated curriculum framework. Therefore, it is recommended that foundation skills be integrated into projects designed to link work and education in a meaningful and systematic approach. One of the goals of any curriculum reform process must be that students learn to apply academic skills to their occupational choice. By integrating academic and vocational education, as well as employability skills, in a curriculum framework, a more solid academic foundation can be made available to students.. The greater flexibility created from clustering vocational delivery system into career pathways, can provide opportunities for more relevant academic curriculum based on the interests of academic teachers, vocational teachers, and the business and industries represented in each pathway. In the process of developing the vocational course curriculum, committees of teachers both academic and vocational will need to work cooperatively to identify a range of occupations in each vocational course. They will also collaboratively identify the knowledge and skills that apply to the occupations in each course and meet with business and industry to verify or change the identified knowledge and skills. They must then develop an effective course syllabus for each vocational course containing. but not limited to, the following components: course title description prerequisite courses amount of credit for the course the performance objectives course outline materials and equipment texts and references methods of instruction methods of evaluation student skills profile certification exams The next step is to provide inservice training for the instructors on the new course guides and methods to implement these new requirements. This is critical in order to be able to successfully teach the knowledge and skills related to several occupational contexts. It may be necessary to restructure the environment, reschedule classes, and learn to teach in new ways that integrate academics and vocational skills in a setting that makes the subject meaningful. American Samoa-Hospitality and Tourism 18

19 IV. STANDARDS, TESTS & CERTIFICATION The following certification information was written by Dr. Katherine Manley of NOCTI, a nationally recognized leader in employment skills testing and certification in the United States. Dr. Manley worked with a group of employers and educators to develop certification tests for American Samoa.( Dec.2000)This is a first draft and will Career be developed Pathway further Framework with pilot testing and of the Certification competencies. Tests Additional Overview standards will be added. The Tourism and Hospitality Career Pathway chart is displayed on the next page of this document. As the chart displays, the overall design is a two-phase coordinated curriculum that requires a core consisting of a set of common Tourism and Hospitality skills that are generic to all Tourism and Hospitality occupations. The second phase groups job titles in a career format and outlines options for occupational-specific preparation. All students entering the Tourism and Hospitality Career Pathway must initially complete the Tourism and Hospitality Core Test before selecting one of the four categories to begin specialization (Front Desk Agent; Room Attendant; Banquet/Food and Beverage; Tour Guide and Tour Operations Management). The program requires students to first learn broad, transferable skills that would apply to all areas of the cluster. Building on this broad, general base of knowledge (the core), student could then determine their job-specific area of interest. Students may elect to cross train within the categories as their schedules permit. There are six written, multiple-choice certification tests in the Tourism and Hospitality Career Pathway System and content. They are displayed in each of the four boxes on the chart. These six tests include: (1) Tourism and Hospitality Core test (2) Front Desk Agent Certification Test Prerequisite must pass the Core test prior to taking this test (3) Room Attendant Certification Test Prerequisite must pass the Core test prior to taking this test (4) Banquet/Food and Beverage Certification Test Prerequisite must pass the Core test prior to taking this test (5) Tour Guide Certification Test Prerequisite must pass the Core test prior to taking this test (6) Tour Operations Management Certification Test Prerequisite must pass both the Core test and the Tour Guide test prior to taking this test American Samoa-Hospitality and Tourism 19

20 TOURISM AND HOSPITALITY CAREER PATHWAY SYSTEM Tour Operations Management Front Desk Agent Reservation Process Guest Registration Check Out and Settlement Night Audit Skills Room Attendant General Housekeeping Room Attendance Skills Laundry/Linen Skills Carpet and Floor Care Skills Banquet/ Food and Beverage Selling and Banquet Service Dining Room and Beverage Services Food Service Operations Tour Mgt. Overview Customer service & guest cycle Reservations and Registration Property Mgt. Emergency Mgt Marketing Tour Guide Basic Tour Principles Safety Practices Map and Chart Reading Physical Skills Local Flora and Fauna American Samoa Core Facts about t American Samoa; facts for the visitor; and tourist information about other islands Tourism and Hospitality Core Organization and Structure of Tourism and Hospitality Management; Guest Services and Guest Cycle; Careers in the Hospitality Industry; and Telecommunication Services American Samoa-Hospitality and Tourism 20

21 CURRICULUM STANDARDS BY CERTIFICATION TEST AREA This section of the report provides teachers and students with the list of curriculum and student learning standards by job title. The standards represent specific knowledge and skills that must be mastered if the student is to be employable in that job title. The certification test aligned to these standards will be the measure that is used to evaluate both the student s level of mastery and instructional quality of the school. Certification tests to measure these standards are being developed by the National Occupational Competency Testing Institute (NOCTI) and will be available in 2001 for use in American Samoa schools. Common Core Summary Students are exposed to, and learn, the skills, concepts, attitudes, and understandings that are essential for work in the Tourism and Hospitality industry followed by a second core relating specifically to American Samoa. By acquiring these basic skills, the student is able to demonstrate knowledge of the organization and structure of Tourism and Hospitality management; guest services and the guest cycle; and telecommunication skills. After a student completes the core, he/she could be employable in various entry-level job areas or trainees. Next the student would progress to one of the four job specialty areas. Certification Area: Tourism and Hospitality Core A Organization and Structure of Tourism and Hospitality Management 1 Identify and describe various types of hotels 2 Describe various service levels found in different market segments 3 Identify various types of ownership and hotel affiliations 4 Describe how a hotel is organized and identify revenue centers vs. support centers 5 Identify various hotel divisions and departments B. Guest Services and Guest Cycle 6 Explain quality customer service 7 Identify different stages in the guest cycle 8 Demonstrate proper greeting and use of guest names 9 Demonstrate proper listening skills 10 Demonstrate steps in fulfilling guest needs 11 Demonstrate proper handling of guest complaints 12 Give directions and fulfill other needs of the guest 13 Describe hotel security procedures C. Careers in Hospitality 14 Identify different positions available in the hospitality industry D Telecommunication Services 15 Demonstrate receiving incoming phone calls; place call on hold 16 Demonstrate transferring telephone calls and using voice mail 17 Take accurate messages 18 Demonstrate receiving and sending faxes 19 Receive incoming call making a good first impression American Samoa-Hospitality and Tourism 21

22 Certification Area: American Samoa Core A Facts about American Samoa 1 Identify history of region, economy, and population 2 Identify geography and geology of region 3 Identify society and conduct of the region 4 Identify arts of the region 5 Identify flora and fauna of region B. Facts for the Visitor 6 Identify highlights of the region to a visitor 7 Identify accommodation, food, drink and entertainment of the region Identify locations of embassies, post and communication, newspapers, radio and TV of the 8 region C. Tourism Information about other islands 9 Identify national park system 10 Describe Upolu Island 11 Describe Savai I Island 12 Describe Western Samao 13 Describe Tutuila Island 14 Describe Manu a Islands American Samoa-Hospitality and Tourism 22

23 Job Specialty--Front Desk Agent The Front Desk Agent job title is designed to prepare students for beginning employment opportunities in the Tourism and Hospitality industry. Students will acquire knowledge of and demonstrate skills in the reservation process, guest registration, check out and settlement and night audit. Prerequisite: Students must have passed the Tourism and Hospitality Core test prior to taking this test. Certification Area: Front Office A Reservation Process 1 Describe various types and sources of reservations 2 Demonstrate entering reservations on a hotel reservation system 3 Demonstrate steps in taking a hotel reservation 4 Demonstrate "up" selling 5 Produce an occupancy forecast report B Guest Registration 6 Describe the registration cycle 7 Properly greet a guest checking in 8 Solve registration problems in unusual cases 9 Create a guest folio and guest account 10 Assign the guest a room; issue keys 11 Identify procedure used for selling room and turning away guests C Check Out and Settlement 12 Describe check out options 13 Resolve outstanding account balances 14 Update room status report 15 Create a guest history record 16 Accept payment for a bill 17 Perform after departure responsibilities, room statistics and reports 18 Fill out a front office cash sheet and cash bank 19 Produce and evaluate front office reports D Night Audit Skills 20 Demonstrate basic posting formula 21 Complete outstanding postings 22 Reconcile room status discrepancies 23 Balance departmental revenue 24 Verify room rates and no show reservations 25 Prepare end of day reports American Samoa-Hospitality and Tourism 23