SERVICE DESCRIPTION Attachment to the Service Agreement GARTNER FOR TECHNICAL PROFESSIONALS ADVISOR DEPARTMENT
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1 ADVISOR DEPARTMENT Gartner for Technical Professionals Advisor Department (the Service ) provides clients who maintain a threshold minimum investment in select Gartner products with access to all Gartner for Technical Professionals Research published through gartner.com and also with the option of scheduling dialogues with Analysts that support the Service. Client may designate up to forty (40) users ( Licensed Users ) to receive the following Deliverables: Analyst Dialogues Access to Gartner Analysts associated with the Service purchased by Client. Participation in Analyst Dialogues, the scheduling of which may, at Gartner s discretion, be facilitated by two (2) client representatives. Event Tickets Two (2) tickets to a Catalyst Event. In addition, a Catalyst Ticket may be used to register for a Summit Event. Tickets are transferable within the Client organization but not to another company. A single Ticket may not be used by more than one (1) employee nor for admission to the following Gartner events: Gartner Symposium/ITxpo, Supply Chain Executive Conference, Gartner Seminars, or Gartner CIO Leadership Forum. Your purchase and use of a Ticket(s) is governed by the online registration terms and conditions at Participation in Analyst Dialogues is subject to the following terms: 1. Licensed Users with Advisor-level access may engage with a Gartner Analyst to: (i) discuss a Gartner for Technical Professionals Research document published within the scope of their specific Service, and/or (ii) apply a Gartner for Technical Professionals Research document to a related issue their company is facing. 2. Participation in Analyst Dialogue is limited to the Licensed User(s) and the Gartner Analyst only (i.e., non-users, inside or outside client company, may not attend or otherwise participate). Analyst Dialogue sessions may take up to 60 (sixty) minutes of an Analyst's time and may also be used to request basic reviews of technical-related documents of 20 (twenty) pages or less that take up to 60 minutes of an Analyst's time. Examples include technical architecture proposals and technical plans. Service Description: Gartner for Technical Professionals Advisor Department (Govt.), Version 1.2, May 2012 Page 1 of 1
2 ADVISOR ENTERPRISE ACCESS Gartner for Technical Professionals Advisor Enterprise Access (the Service ) provides clients who maintain a threshold minimum investment in select Gartner products with access to all Gartner for Technical Professionals Research published through gartner.com and also with the option of scheduling dialogues with Analysts that support the Service. Analyst Dialogues Access to Gartner Analysts associated with the Service purchased by Client. Participation in Analyst Dialogues, the scheduling of which may, at Gartner s discretion, be facilitated by two (2) client representatives. Event Tickets Two (2) tickets to a Catalyst Event. In addition, a Catalyst Ticket may be used to register for a Summit Event. Tickets are transferable within the Client organization but not to another company. A single Ticket may not be used by more than one (1) employee nor for admission to the following Gartner events: Gartner Symposium/ITxpo, Supply Chain Executive Conference, Gartner Seminars, or Gartner CIO Leadership Forum. Your purchase and use of a Ticket(s) is governed by the online registration terms and conditions at Participation in Analyst Dialogues is subject to the following terms: 1. Licensed Users with Advisor-level access may engage with a Gartner Analyst to: (i) discuss a Gartner for Technical Professionals Research document published within the scope of their specific Service, and/or (ii) apply a Gartner for Technical Professionals Research document to a related issue their company is facing. 2. Participation in Analyst Dialogue is limited to the Licensed User(s) and the Gartner Analyst only (i.e., non-users, inside or outside client company, may not attend or otherwise participate). Analyst Dialogue sessions may take up to 60 (sixty) minutes of an Analyst's time and may also be used to request basic reviews of technical-related documents of 20 (twenty) pages or less that take up to 60 minutes of an Analyst's time. Examples include technical architecture proposals and technical plans. The annual fee for this Service is based upon Client s total employees at the time of purchase. Service Description: Gartner for Technical Professionals Advisor Enterprise Access (Govt.), Version 1.2, May 2012 Page 1 of 1
3 ADVISOR SMALL AND MIDSIZE BUSINESS Gartner for Technical Professionals Advisor Small and Midsize Business (the Service ) provides clients who maintain a threshold minimum investment in select Gartner products with access to all Gartner for Technical Professionals Research published through gartner.com and also with the option of scheduling dialogues with Analysts that support the Service. Analyst Dialogues Access to Gartner Analysts associated with the Service purchased by Client. Participation in Analyst Dialogues, the scheduling of which may, at Gartner s discretion, be facilitated by two (2) client representatives. Event Ticket One (1) ticket to a Catalyst Event. In addition, a Catalyst Ticket may be used to register for a Summit Event. Tickets are transferable within the Client organization but not to another company. A single Ticket may not be used by more than one (1) employee nor for admission to the following Gartner events: Gartner Symposium/ITxpo, Supply Chain Executive Conference, Gartner Seminars, or Gartner CIO Leadership Forum. Your purchase and use of a Ticket(s) is governed by the online registration terms and conditions at Participation in Analyst Dialogues is subject to the following terms: 1. Licensed Users with Advisor-level access may engage with a Gartner Analyst to: (i) discuss a Gartner for Technical Professionals Research document published within the scope of their specific Service, and/or (ii) apply a Gartner for Technical Professionals Research document to a related issue their company is facing. 2. Participation in Analyst Dialogue is limited to the Licensed User(s) and the Gartner Analyst only (i.e., non-users, inside or outside client company, may not attend or otherwise participate). Analyst Dialogue sessions may take up to 60 (sixty) minutes of an Analyst's time and may also be used to request basic reviews of technical-related documents of 20 (twenty) pages or less that take up to 60 minutes of an Analyst's time. Examples include technical architecture proposals and technical plans. The annual fee for this Service is based upon Client s total employees at the time of purchase. Service Description: Gartner for Technical Professionals Advisor Small and Midsize Business (Govt.), Version 1.2, May 2012 Page 1 of 1
4 REFERENCE ENTERPRISE ACCESS Gartner for Technical Professionals Reference Enterprise Access (the Service ) provides clients who maintain a threshold minimum investment in select Gartner products with access to all Gartner for Technical Professionals Research published through gartner.com. The annual fee for this Service is based upon Client s total number of employees at the time of purchase. Service Description: Gartner for Technical Professionals Reference Enterprise Access (Govt.), Version 1.0, January 2012 Page 1 of 1
5 REFERENCE DEPARTMENT Gartner for Technical Professionals Reference Department (the Service ) provides clients who maintain a threshold minimum investment in select Gartner products with access to all Gartner for Technical Professionals Research published through gartner.com. Client may designate up to forty (40) users ( Licensed Users ) to receive the following Deliverables: Additional user licenses may be purchased in pre-defined increments of forty (40). Service Description: Gartner for Technical Professionals Reference Department (Govt.), Version 1.0, January 2012 Page 1 of 1
6 REFERENCE SMALL AND MIDSIZE BUSINESS Gartner for Technical Professionals Reference Small and Midsize Business (the Service ) provides clients who maintain a threshold minimum investment in select Gartner products with access to all Gartner for Technical Professionals Research published through gartner.com. The annual fee for this Service is based upon Client s total number of employees at the time of purchase. Service Description: Gartner for Technical Professionals Reference Small and Midsize Business (Govt.),Version 1.0, January 2012 Page 1 of 1
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