(ERP) (SMEs) ERP ERP. SMEs ERP SME. 1 Small & Medium Sized Enterprises
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1 () (s) s (s) () 1 Small & Medium Sized Enterprises
2 (). 2 Deep 3 Zhang 4 Customization
3 . (SCM) (CRM).. (CSFs) IT 5 Customer Relationship Management 6 Supply Chain Management 7 Markus 8 Tanis 9 O Grady
4 : (s) GDP (s) 10 Outdate 11 Cliffe 12 Umbel
5 13 Bingi 14 Olhager 15 Selldin 16 Huin
6 (ATM) 17 Updated Technology Acceptance Model
7 (ATM2) 18 Technology Acceptance Model 19 Buonanno 20 Tornatsky 21 Fleischer
8 (TOE) CSF 22 TechnologyOrganizationEnvironment 23 Tornatsky 24 Fleischer 25 Huin
9 TQM BPR TQM BPR TQM BPR BPR TQM s
10 IS 26 Olsen 27 Sætre 28 Bryson 29 Sullivan 30 Shehbab 31 Oliver 32 Romm 33 Ross 34 Dolmetsch 35 Mediumsized Organization 36 Nonprofit 37 Caldas 38 Wood
11 IS IT IT 39 Markus 40 Tanis 41 Mandal 42 Gunasekaran
12 Deep, A., Guttridge, P., Dani, S., Burns, N., (2008). Investigating factors affecting selection in madetoorder sector, Journal of Manufacturing Technology Management, Vol. 19 No. 4, pp Zhang, Z. et. (2004). A framework of systems implementation success in China: An empirical study, International Journal of Production Economics 98(1), () Olhager, J., Selldin, E. (2003). Enterprise resource planning survey of Swedish manufacturing firms. European Journal of Opernational Research, 146(2), Mabert, V. A., Soni, A. & Venkataramanan, M. A. (2003a). Enterprise resource planning: Managhng the implemention process. European Journal of Operational Research, 146(2), Davenport, T. H. (1998). Putting the enterprise into the enterprise system. Harvard Bussiness Review, 76(4), Markus, M. L., Tannis, C. (2000). The enterprise system experience from adoption to success. In R. W. Zmud (Ed), Framing Domain of IT Management (pp ). O'Grady, W. (2001). Assessing Benefits from System Use. Working Paper, University of Auckland. Cliffe, S. (1999). Implementation. Harvard Business Review, 77(1), Umbel, E. J., Haft, R. R., & Umble, M. M. (2003). Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146(2), Bingi, P., Sharma, M., Godla, J. (1999). Critical issues affecting an implementation. Information Systems Management, 16(3), 714. Huin, S. F., L. H. S., Abhary, K. (2002). Internal supply chain planning determinants in small and mediumsized manufacturers. International Journational Journal Journal of Physical Distribution & Logistics Management, 32(9/10),
13 Oliver, D. and Romm, C. (1999), Enterprise resource planning systems: motivations and expectations, Proceedings of EMRPS 99, Centro Studi San Salador, Venice, 2527 November. Davis, F. D., Bagozzi, R. P., and Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, INFORMS, 35(8), Venkatesh, V., Davis, F. D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science,INFORMS, 46(2), Buonanno, G., Faverio, P., Pigni, F., Ravarini, A., Sciuto, D. and Tagliavini, M. (2005), Factors affecting system adoption: a comparative analysis between s and large companies, Journal of Enterprise Information Management, Vol. 18 No. 4, pp Huin, S. F., (2004). Managing development of systems in s using multiagents. International Journal of Project Management, 22(6), Jacobs, F. R., & Bendoly, E. (2003). Enterprise resource planning: Developments and directions for operations management research. European Journal of Operational Research, 146(2), McAdam, R. (2002). Large Scale innovation reengineering methodology in s: Positivistic and phenomenological approaches. International Small Business Journal, 20(1), Raymond, L., Bergeron, F., Rivard, S. (1998). Determinants of business process reengineering success in small and large enterprises: An empirical study in the Canadian context. Journal of Small Business Management, 36(1), Ghobadian, A., Gallear, D. N. (1996). Total quality management in s. Omega, 24(1), Lee, G. L., Oakes, I. (1995). The 'pros' and 'cons' of TQM for smaller firms in manufacturing: some experience down the supply chain. Total Quality Management, 6(4), Olsen, K.A., Sætre, P. (2007). IT for niche companies: is an system the solution?, Information Systems Journal, Vol. 17 No. 1, pp Bryson, K.M., Sullivan, W.E. (2003). Designing effective incentiveoriented contracts for application service provider hosting of systems, Business Process Management Journal, Vol. 9 No. 6, pp Shehab, E.M., Sharp, M.W., Supramanian, L. and Spedding, T.A. (2004). Enterprise resource planning: an integrative review, Business Process Management Journal, Vol. 10 No. 4, pp Oliver, D. and Romm, C. (2000), systems: the route to adoption, pp , Proceedings of Americas Conference on Information Systems, AMCIS, LongBeach, CA, August Ross, J.W. (1999), The revolution: surviving versus thriving, Working Paper No. 307, Center for Information Systems Research, Massachusetts Institute of Technology, Cambridge, MA. Dolmetsch, R., Huber, T., Fleisch, E. and Österle, H. (1998), R/3 implementation in small and midsize companies, in Dolmetsch, R., Huber, T., Fleisch, E. and Österle, H. (Eds), Accelerated SAP: 4 Case Studies, IWIHSG, Institute for Information Management, Universita t St Gallen, St Gallen, p. 51. Caldas, M.P. and Wood, T. Jr (1999), How consultants can help organizations survive the frenzy, paper presented at the Academy of Management Annual Meeting, Chicago, IL, August 611. Mandal, P., Gunaskaran, A. (2003). Issues in implementing : A case study. European Journal of Operational Research, 146(2),
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