Talent Technology Consulting

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2 Founded in 2004, Arctern provides worldwide IT & BPO services to companies of all sizes. We become an extension of your business, and by sharing all of our knowledge and quality processes, we sharpen your competitive edge. Arctern is a subsidiary of Volt Information Sciences, Inc. ( a Fortune 1000 company and a global provider of talent, technology and consulting services. Volt operates in three distinct segments: information-based services, staffing services, and technology solutions. Volt serves business, industry and government from nearly 400 locations in North America, South America, Europe and Asia. The corporation has more than 10,000 clients worldwide, a majority of them Fortune 100 companies. Our Approach We follow a 3-step approach to working with our clients: Business Process Improvement: We analyse your existing processes to help you improve quality and efficiency Workforce Design: We design the right workforce solutions based upon your company and your needs Global Delivery: We deliver the requested services supported by the very best in facilities, infrastructure, processes, program management, and skilled resources The Arctern strategy is to listen very carefully to the needs of our clients, and to design solutions most appropriate to meet those needs. The solution must be: = The right size = The right mix of on-shore, near-shore and off-shore = The right levels of transparency = The right skill sets We focus on the tactical allowing you to focus on the strategic. The end result is enhanced efficiencies, increased competitive capabilities, and client satisfaction. Our Services We provide a variety of IT, ITeS, BPO/KPO and Staffing services under six flexible and transparent engagement models, each tailored to suit specific customer needs: = RemoteHire : Under this engagement model, we provide skilled resources across multiple resources across multiple domains along with infrastructure and shared services. = RemoteCaptive : This engagement model is ideal when the client requires a larger number of resources. The client provides functional direction to a client-specific Arctern engagement manager. = RemoteProject : Under this engagement model, Arctern and the client collaborate on project definition and management of deliverables. Arctern provides all shared services and infrastructure. = OnsiteHire : Arctern delivers qualified resources to work at client locations. Resources will be on Arctern's payroll. = OnsitePlacement : Arctern works closely with clients to find the qualified resources they need. Resources will be on client's payroll. = Payroll Services: Arctern extends shared services, including payroll services, for resources identified by clients.

3 Flexible Engagement Models RemoteCaptive Complete Client Team Arctern Facilities RemoteProject Arctern Team OnsiteHire Client Facilities OnsitePlacement RemoteHire Small Client Team Client provides functional direction to resources Client provides functional direction to client-specific Arctern engagement manager Technology Practice Arctern provides functional direction to resources & manages deliverables in collaboration with client New Application Development Maintenance & Patches Re-engineering Custom Integration QA & Testing Infrastructure Management Arctern delivers qualified resources to work at client locations. Resources will be on Arctern's payroll BPO Practice Arctern works closely with clients to find the qualified resources they need. Resources will be on client's payroll Business Process Improvement/QA Writing & Translation Finance & Accounting Call Center & Customer Support Marketing Data Entry Arctern extends shared services, including payroll services, for resources identified by clients Payroll Services Arctern Shared Services support all Engagement Models Industries Served We cater to the requirements of the following industries/verticals under our Flexible Engagement Models: 4 Aerospace and Defence 4 Automotive 4 Banking, Financial Security and Insurance 4 Construction 4 Education 4 Government & Public Administration 4 Electronics 4 Energy & Utilities 4 Food and Beverage 4 Health Care 4 Hospitality and Leisure 4 Information Technology 4 Life Sciences 4 Transportation and Logistics 4 Manufacturing 4 Media, Entertainment & Communication 4 Professional Services 4 Retail, Wholesale and Distribution 4 Transportation 4 Telecom

4 RemoteHire & RemoteCaptive Responsibility Matrix Whether you need one resource, or a complete team of resources including a Client Specific Engagement Manager, Arctern can give you access to proven process and global resources while allowing you to maintain total transparency and full functional control over the work performed. Arctern provides all infrastructure, support services, operational control, and local HR oversight. Shared Support Services = HR = Management Oversight = Career Path = Talent Development = Training = Payroll = Finance & Administration = Procurement = IT Support = Transportation = Quality Assurance = Recruitment = Legal = Corporate Communications = Appraisals (with client input) Value Added Services = Process Improvements = Six Sigma = Governance Framework = SOX, SAS 70 = Succession Planning = Employee Surveys = Competency Mapping = Transition Facilitation = Domain Specific Qualification = Domain Specific Training Infrastructure Ÿ Facilities Ÿ Telecom Ÿ Security Ÿ Internet Ÿ Computer Systems Ÿ Access Control Ÿ Technical Support Ÿ Network Ÿ Servers Ÿ Software Arctern Billable Resources Ÿ Work performance (daily objectives) Ÿ Meeting KRAs/KPIs/SLAs Ÿ Meeting goals & objectives Ÿ Policy adherence Ÿ Status reporting Resources Client Client (with assistance from Arctern Client Specific Engagement Manager in RemoteCaptive ) Ÿ Communicating job descriptions Ÿ Final selection of resources Ÿ Process transition management Ÿ Defining & monitoring KRAs/KPIs/SLAs Ÿ Project management Ÿ Process specific training Ÿ Incentive programs/bonuses (outside of salary) with full disclosure to Arctern Services Manager RemoteProject Under a RemoteProject type of engagement, Arctern takes responsibility for all facets of a project: deliverables, resources, project management, shared services, and infrastructure. We work with clients to capture a detailed project scope. Throughout the engagement, Arctern provides updates to clients on a regular schedule, and reports frequently against SLAs/KPIs/KRAs. We believe in strong communication and a truly collaborative, transparent relationship. Arctern Value Proposition Ÿ Access to high quality global resources Ÿ Minimum capital investment Ÿ Low operational risk Ÿ Easily engaged, highly scalable model Ÿ Existing infrastructure and support system Ÿ 24x7 availability Ÿ Significant cost efficiencies

5 Contract/Temporary Staffing Services OnsiteHire Under OnsiteHire engagement model, Arctern offers contingent workforce solutions to deliver the qualified people you need, when you need them either to supplement in-house skills for one-off projects or to respond to peak workload demands. Our bespoke recruitment services are fitted around individual client needs. We ensure service level agreements, contracts, employment methods and pricing structures are tailored for each client. Support Services To provide our clients with the best candidates possible, we provide a range of support services for our candidates. These include: = Dedicated account management to maintain relationships with our candidates. = Regular reviews to ensure continued satisfaction with our service. = ISO 9001 and certifications that ensures we work to high standards, providing an ethical and professional service How You Benefit = Reduction in operational cost = Ability to hire experienced human resource for specific and time bound jobs = Increased ROI = Ease of recruitment and replacement = Increase resource mobilization for others areas of business = Staff up or down easily in response to business needs = Freedom from complex HR, logistical and statutory compliance responsibilities

6 Permanent Staffing Services OnsitePlacement For any organization, finding the appropriate resource with the desired skills, at the right time is a challenge. That is where our Permanent Staffing Services can help. Our proven recruitment procedures and methods are designed to meet two principal objectives: = Minimize the time, cost and effort you put into the recruitment process = Maximize the likelihood of getting the best candidate for the role We build a solid understanding of your organization, your recruitment needs and recruitment procedures so you can be assured that we will work in compliance with your internal recruitment procedures. You retain decision-making powers but your involvement in the recruitment process is made time-effective so you can focus on core activities. We provide pre-interview technical testing and screening to ensure the quality and ability of candidates. Permanent Recruitment Services include: = Contingency recruitment = Selection/client driven advertising = Psychometric and technical testing = First line interviewing = Off-site interviewing facilities = Extensive and fully updated database of candidates to choose from = Extensive filtering process to identify the best candidates for your company Account Management Philosophy Each client has a dedicated Account Manager who develops a full understanding of your recruitment objectives and advises on the most appropriate method of staffing to meet those objectives. How You Benefit We take responsibility for the entire process, so that you focus on realizing your business objectives: = Candidate search = Screening resumes = Conducting technical tests, aptitude tests and in-depth interviews = Carrying out reference checks = Working on salaries Payroll Services Our Payroll Services enables clients who want to handle their own recruiting to save money with Arctern's administrative support and expertise - the ideal solution for: = Enlisting an independent contractor: Arctern hires and efficiently processes payroll for your contractors, easing the workload on your finance team. = Previewing an employee: Bring on new talent and assess their value to your business before adding them to your inhouse payroll. Great match? Hire them on with no fee. Not the right fit? Easily move on to a new candidate. Simple Process, Solid Results We've made the program easy: You refer the candidate to Arctern, and Arctern becomes the employer of record. We handle the time-consuming aspects of payroll processing for the employee, supplying a single, simplified invoice for their service. Whether you're hiring one person or a whole team, Payroll Services provides improved recruiting flexibility while reducing costs

7 Technology Services Software Development & IT Resource Augmentation New Application Development Maintenance & Patches Re-engineering Customer Integration QA & Testing Infrastructure Management Arctern combines mature processes, state-of-the-art technology, high quality standards and experienced project teams to deliver cost-effective technology solutions. We utilize the appropriate development methodology for each client engagement based upon the following: RequIrement AnalysIs 1 = Desired client involvement = Project scope and complexity = Company culture and existing methodologies Support 6 DesIgn & ArchItecture 2 = Timeline Utilized development frameworks include: = Waterfall DEVELOPMENT METHODOLOGY = Agile = RUP = Scrum = XP (Extreme Programming) = V Process ImplementatIon 5 4 QualIty Assurance 3 Development = 2I = OOAD

8 Technical Competencies Languages & Scripting C, C#, C++, Java, Visual Basic.NET, XML, ABAP, VXML, GRXML, SSML, Python, ASP.NET, Classic ASP JavaScript, JSP, J++, ColdFusion, AJAX, Silverlight, HTML, DHTML, WSDL, Perl, PHP RAD Visual Studio, Delphi, JBuilder, Eclipse, NetBeans, X-Code, DASH Code, DataStage/Quality Stage, Envox, Holly, Genesys Platform/OS Windows, Linux, Unix, Solaris, AIX, Mobile O/S Modeling Rational Rose, Rational XDE, Together, Paradigm Plus, Poseidon, Innovator, Visio Databases MS SQL Server, MySQL, Oracle, MS Access, MS Sharepoint, DB2, Sybase, Informix Reports/BI Crystal Reports, Business Objects, Cognos, Oracle, MS Report Services, SSRS, SSIS, SSAS, Information Analyzer, FastTrack Servers IIS, Apache, MS Exchange, MS SharePoint, MS Biztalk, Glassfish, IBM Websphere, Weblogic Graphics & Web Design Adobe Photoshop, Adobe Flash, Corel Draw, 3D Studio Max Architecture SOA, SaaS, Web Services, Web 2.0 Requirement Management Requisite Pro, DOORS, RavenFlow Frameworks.NET Framework, COM+, COM/DCOM, CORBA, J2EE, JSF, Struts, Spring, Radvision, Dialogic Software Configuration Management MS TFS, SMART, Subversion, Clear Case, VMVC, Perforce, VSS Integration Environment Oracle, SAP, Ariba Software Engineering Methodologies/Models Waterfall, Agile (Extreme Programming, Feature Driven Development), V Process, RUP, 2I, OOAD, etc. Testing Tools QTP, Rational Robot, Rational Test Manager, Test Director, WinRunner, LoadRunner, Hammer, SilkTest, SilkPerformer, Purify, JTest, JVerify

9 Business Process and Knowledge Process Outsourcing Business Process Outsourcing & Knowledge Process Outsourcing BPI (Business Process Improvement) Finance & Accounting Writing & Translation Call Center & Customer Support Data Entry Marketing By combining excellence in recruiting, training, infrastructure, productivity and stringent delivery management, Arctern provides the highest quality Business Process and Knowledge Process Outsourcing services. Whether the need is a small staff augmentation or a full scale global transformation, we have the tested quality processes in place to support that change management. In order to find and retain the best quality talent, Arctern draws upon sophisticated technology as well as a vast, pre-qualified talent pool. Ongoing training and retention programs ensure we retain the top talent and that they are available when needed.

10 Quality Processes One of our highest priorities as a company is the incorporation of quality into every aspect of our business. These formal quality processes drive all of our delivery and our program management, as well as governance over every department and business practice. In addition to using these every day in managing our client programs, we can also help our clients to incorporate these practices into their businesses. Program Management = PMP certified project management professionals = Six Sigma Black Belts = World-class process methodologies Quality Processes Drive Program Management, Program Efficiency & Program Governance Adopted Quality Metrics ISO 9001 ISO Six Sigma Lean Supporting Tool Sets ISO 9001: Documented model for quality assurance in design, development, installation and servicing -- understood and followed by all levels and all employees ISO 27001: Documented model for quality assurance for information security

11 Facilities and Security State of the Art Buildings and Grounds Our facilities are located in LEED* Platinum business parks where physical security and energy efficiency are at the forefront of design. This adds to the efficiencies we are able to pass along to our clients: = Dedicated high bandwidth internet connectivity = Data protection through firewall and selective network access = High-end servers from reputed vendors = Multiple locations to facilitate business continuity and redundancy = 24 x 7 operations = Round the clock power supply with UPS and generator *LEED is a third party certification program and the internationally accepted benchmark for the design, construction, and operation of high performance green buildings. For more information on LEED Platinum, visit

12 Information Security Arctern provides all clients with the highest levels of information security. Adopting all tenets of ISO ensures clients that global standards for information security and data protection are continuously monitored. Network Level Desktop Level 4 Firewalls 4 Content filters 4 filters 4 Network Controls 4 Anti-virus 4 Identity management 4 Access controls 4 Device locks Legal Safeguards 4 Intellectual property agreements 4 Non-disclosure agreements 4 Non-compete agreements 4 Non-disclosure proprietary information and patent and invention assignment agreement Remote Interaction & Management Tools IP Based: 4 Voice (VOIP) 4 PBX 4 Video phones 4 Cameras 4 Desktop sharing 4 Chat Team with us, compete with anybody. * * Awards, recognitions, and certifications mentioned belong to Arctern, Volt, and companies within the Volt Group.

13 Our offices Bangalore - Corporate #34, 4th B Cross, 5th Block Koramangala Industrial Layout Bangalore Ph: Mumbai 6th Floor, Crystal Centre, Raheja Vihar Off Chandivali Road, Andheri (E) Mumbai Ph: New York 1065 Avenue of the Americas 20th Floor New York, NY Ph: +212/ For more information visit or send a mail to: info@arctern.com