Enhancing Tourism Curricula: Tourism Quality Service & Design (TQS&D) Workshop, Sevilla, 1 st to 4 th October 2014 NETOUR team
|
|
- Noel Little
- 8 years ago
- Views:
Transcription
1 Enhancing Tourism Curricula: Tourism Quality Service & Design (TQS&D) Workshop, Sevilla, 1 st to 4 th October 2014 NETOUR team
2 Basic Contents for a course on TSQ&D: Essential components for a Tourism Service Quality & Design course ü The nature of services ü The benefits of improving quality service: for the customer and for the ü business ü Using services management techniques for competitiveness, productivity and differentiation. Key elements to manage when designing services: (I) Environment / atmosphere design; (II) Designing the interaction between the customers and the service providers; (III) Designing the interactions between customers ü Measurement of service quality, and certification ü Techniques for quality management and improvement ü Customer Relationship Management and Loyalty
3 This document contents: 1. RSUTS approach: They are going to implement it during the second semester of the academic year SPbSUE approach 3. KSUPhEST approach 4. SSU approach 5. SPbPU approach
4 Service quality and design Russian State University of Tourism and Service, Seville, 2-3 October
5 The aim of the course: to develop the competences for the service design and management for forming high qualified communicator between the producer and customer. Course is created for the students, post- graduate students and professionals in tourism and hospitality. The main idea to approximate the theorevcal knowledge and pracvcal skills to real situavon in tourist business.
6 We ve already done: We have already introduced this course in all magister programs. This course will be delivered on the 4th year bachelor academic and applied programs "Management in tourism and hospitality" and "Economy". Design of Service and Quality course consists 4 credits or 144 hours. Lecture- 30 hours, student research work is 78 hours. Form of control is exam. The structure of the course 30 contact hours is including the theorevcal part of - 10 hours, individual and student s group work and projects - 20 hours. Teaching methods: case studies and discussion.
7 Discipline "Design and quality of service" is a compulsory subject of curricular belongs to professional cycle. The content of the discipline covers range of issues associated with the analysis of the gaps and point of fail services and idenvfy points of growth service. Discipline aimed at creavng the student s ability to find the organizavonal and managerial decisions and take responsibility for them, possession of interpersonal and markevng communicavons, ability to organize the communicavon process with the customers, the formavon of the service environment, implement innovavons and monitoring services.
8 Blocks Block 1: Theory and Methodology of service: Conceptual approaches to service, Quality Management Service, Methods of service quality management. Block 2: StandardizaVon of service processes: StandardizaVon and cervficavon in service, Corporate service standards, Service management tools of consumer loyalty, Block 3: Analysis Tools service systems: System of markevng, communicavons, Service management tools of consumer loyalty, Resource provision service Block 4: Designing and planning services: Methods of service analysis and design, Design services by the levels of the economy, Planning service.
9 Our ambidons Our ambivons to develop this course in bachelors degree programs (academic and applied) for Tourism, Hospitality, Service in 5 & 6 semesters (vs 8 semester in pilot course ) up to 7 credits (vs 4 credits in pilot course ). We plan to create a variant of course for regional tourist administravons, small business entrepreneurs and other tourist actors. It will provide a possibility to form a standard of hospitality for tourist desvnavon. It will help to develop a pracvce of tourist strategy creavon and tourproduct promovon on the internavonal and domesvc market and to form a complex service space in the frames of interacvons and cooperavve networks with the specify of regional tourist polivcs and potenval.
10 Course will be provided on the interacdve pracdce base of our university: the specialized laboratories - laboratory of integrated development of tourist and recreavonal clusters, laboratory of quality management in tourism and hospitality, laboratory of energy efficiency; polyvalent mulvmedia center of tourism and hospitality; mulvtraining auditory of business administravon; training studio of service and hospitality; training hotel; training restaurant- bar; the "quasi - touroperator", allowing to organize a full cycle of passing distributed pracvce.
11
12
13
14
15
16
17 Architecture of the course Service quality design Service design = compromise between 1) customers desires 2) economy of supplier service Fast philosophical view
18 Service design interesdng because Provide pracvcal oriented educavonal process in which students obtain professional competences Through the course students will learn how to create and apply effecvve economical technologies to make and promote tourist product.
19 DuraVon of the course 4 semesters, second and third years of the program Service design as the tool To sustainable development of organizavon
20 module semester /Cr timing contest case topic Tourist needs 3/3 40% - L 50% -P 10% - Self-S Human needs. Tourist needs and satisfaction. Sustainability and changes of needs Tourist with a pet, Business hotel and a client with a child Economics service design 4/3 40%- L 40% - P 20% - Self- S OrganizaVon economy Service as a cost product Cost of stay in all seasons. Preserve profit
21 Technology of service design 5/4 30% - L 50% - P 20% - Self- S SaVsfacVon of tourist needs as a process Engineering business Project of service in all areas Quality of service as key to efficient business Change of producv vity of in changing situavon Management MarkeVng of Service Design 6/5 30% - L 50% - P 20% - Self- S Methods and steps to create quality. InteracVon of producer and consumer InnovaVons as the management of service quality. Loyalty programs Economic profitability. Loyalty of clients program s/thesis on service design Management quality and markevng of tourist service.
22 Federal State Budget Educational Institution for the Higher Professional Education «KUBAN STATE PHYSICAL EDUCATION, SPORTS AND TOURISM UNIVERSITY» THE SERVICES AND TOURISM FACULTY THE SOCIAL SERVICES AND TOURISM DEPARTMENT Assoc. Prof. Dr. Elena Eremina, Assoc. Prof. Dr. Denis Kruzhkov SERVICE QUALITY & DESIGN COURSE VISION
23 SERVICE QUALITY AND DESIGN COURSE OVERVIEW THE SERVICES QUALITY AND DESIGN COURSE WILL BE INTERESTING FOR DIFFERENT LEVELS OF EDUCATION BECAUSE IT HAVE THE SPECIFIC THEORETICAL AND PRACTICAL SIGNIFICANCE FOR EACH TARGET GROUP OF STUDENTS OR PARTICIPANTS. THE AIM OF THIS COURSE WE CONSIDER AS FORMATION OF PERSONAL QUALITIES, AS WELL AS CULTURAL AND PROFESSIONAL COMPETENCIES IN TOURISM SERVICES DESIGN, AND ALSO DEVELOPMENT SKILLS OF THEIR IMPLEMENTATION IN PRODUCTION, TECHNOLOGICAL, ORGANIZATIONAL, ADMINISTRATIVE, AND RESEARCH ACTIVITIES AT DIFFERENT LEVELS OF EDUCATION.
24 COLLEGE LEVEL AT COLLEGE LEVEL IT COULD BE IMPLEMENTED AS A SHORT 72 HRS (2 CREDITS) INTRODUCTION COURSE (20% LECTURES, 30% CLASSES, 50% SELF- PREPARATION) GIVING STUDENTS ESSENTIAL KNOWLEDGE ON THE ROLE OF QUALITIVE TOURIST SERVICES, THEIR DESIGN AND IMPLEMENTATION.
25 UNIVERSITY LEVEL AT THE UNIVERSITY LEVEL IT COULD BE 144 HRS (4 CREDITS) COURSE (20% LECTURES, 30% CLASSES, 50% SELF-PREPARATION AND PROJECT ACTIVITIES) AT BACHELORS AND MASTERS LEVEL THAT WILL GIVE STUDENTS NOT ONLY KNOWLEDGE ABOUT MODERN TECHNOLOGIES OF THE SERVICES DESIGN BUT ALSO PRACTICAL SKILLS OF THEIR MANAGING AND PROMOTION. TECHNOLOGIES OF CASE-STUDIES, SERVICE-LEARNING AND TRAIN-THE- TRAINER COULD BE USED.
26 ADVANCED LEVEL AT THE ADVANCED LEVEL IT COULD BE INCLUDED IN THE TOURISM INDUSTRY REPRESENTATIVES EXCELLENCE AND RETRAINING COURSES AS AN ELECTIVE SUBJECT CONCERNING DESIGN, MANAGEMENT AND PROMOTION DIFFERENT KINDS OF SERVICES FOR VARIOUS TYPES OF TOURISM (RECREATION, ACTIVE, NATURE- BASED, BUSINESS, CULTURAL ETC.). TECHNOLOGIES OF CASE- STUDIES AND TRAIN-THE-TRAINER COULD BE USED.
27 ADVANCED LEVEL SERVICE QUALITY AND DESIGN COURSE OVERVIEW
28 1. Why such a course: - We faced with lack of service quality control during the Olympics in Sochi in Feb There is no such course in SSU curriculas. 2. How to introduce this course/subject/topic in the tourism curricula Several alternatives: a) In Master Tourism curricula as a separate course. Till b) To include some modules of this course in Bachelor Tourism course Culture of Tourism Service, 2year. Now. c) To include some modules of this course in Bachelor Hotel Business course Standardization and Quality Control of Hotel Business, 3 year. Now. d) To modify this course, turning it into a training for professionals, 16 or 20 hours. Target group top management team members of travel agencies, hotels, restaurants, spas, transport companies as well as for Local Authority members. And to modify this course into the training for the operational staff to use it before the big events in Russia such as Formula 1 or Football World Cup Till the end of Netour project.
29 1. Why such a course: - It is a relevant issue for professionals and it is not delivered at the moment at the Tourism Management Bachelor Degree (TMBD). 2. How to introduce this course/subject/topic in the tourism curricula - Tourism service design must be introduced as part of the contents of the exiting course Organization and Management of Business Tourism - Currently this subject is delivered at the last course of the TMBD. The subject has 4 credits (36 hours/credit). The recommended extension for for the tourism service management contents are 1 credit (36 hours)
Master of Business Administration (Specialisation: Hospitality and Tourism) LM509 (Subject to Approval)
Master of Business Administration (Specialisation: Hospitality and Tourism) LM509 (Subject to Approval) This programme addresses the design and implementation of sustainable strategies for the survival
More informationFACULTY STUDY PROGRAMME FOR POSTGRADUATE STUDIES
FACULTY OF CONTEMPORARY SCIENCES AND TECHNOLOGIES STUDY PROGRAMME FOR POSTGRADUATE STUDIES (Master of Science) NAME OF THE PROGRAMME: BUSINESS INFORMATICS STUDIES 262 PROGRAMME DESCRIPTION Business Informatics
More informationDepartment of Public Administration (MPA)
Department of Public Administration (MPA) Criterion 1: Program Mission, Objectives and Outcomes VISION, MISSION, OBJECTIVES AND OUTCOMES VISSION Professional degrees need to be market oriented meaning
More informationUNIVERSITY OF BELGRADE FACULTY OF PHILOSOPHY. Part two: INFORMATION ON DEGREE PROGRAMS
Part two: INFORMATION ON DEGREE PROGRAMS Part two: Information on Degree Programs Philosophy Bachelor s Degree Philosophy Master s Degree Philosophy Doctoral Degree Sociology Bachelor s Degree Sociology
More informationInformation and Library
Information and Library Services Programme: Information and Library Services Faculty Design, Media and Information Department of Information Degree: Bachelor of Arts (B.A.) 1 Where will graduates of the
More informationEngineering Management
Documentation for the Accreditation of the Study Programme: Novi Sad, 2012 Table of Contents: Standard 00. Introduction... 7 Standard 01. Structure of the Study Programme... 8 Standard 02. Purpose of the
More informationCurriculum for the Master of Arts programme in Art Science at the Faculty of Humanities 1 of the University of Innsbruck
The English version of the curriculum for the Master of Art Science is not legally binding and is for informational purposes only. The legal basis is regulated in the curriculum published in the University
More informationFIRST CYCLE (BACHELOR) STUDIES IN BUSINESS MANAGEMENT
FIRST CYCLE (BACHELOR) STUDIES IN BUSINESS MANAGEMENT Description: I cycle (bachelor) study programme in the field of Management, specialisation: Business Management, offered at the is a comprehensive
More informationHow To Become A Manager
Master of Science (MSc) General Management the Excellence-FIT master your LIFE! Johann Steininger, foto360.at Welcome to JKU Johannes Kepler University is an innovative, future-oriented university situated
More informationCurriculum for the Bachelor Degree in
Al-Balqa Applied University The curriculum for the B.S.c. degree in (12 ) credit hours are distributed as follows:- No. Requirements Credit Hours 1 2 4 University Requirements Compulsory Elective Faculty
More informationMaster of Science (MSc) General Management. the Excellence-FIT master your LIFE!
Master of Science (MSc) General Management the Excellence-FIT master your LIFE! Johann Steininger, foto360.at Welcome to JKU Johannes Kepler University is an innovative, future-oriented university situated
More informationCurriculum for the Doctor of Philosophy programme Psychology at the Faculty of Psychology and Sport Science of the University of Innsbruck
The English version of the curriculum for the Doctor of Philosophy programme Psychology is not legally binding and is for informational purposes only. The legal basis is regulated in the curriculum published
More informationEligibility Criteria:
Masters of Science in Engineering (MEM) This unique program combines several modules from traditional business & management program with courses bringing the latest techniques and concepts in Engineering
More informationREGULATIONS OF UNDERGRADUATE KAZAKH NATIONAL UNIVERSITY NAMED AFTER AL-FARABI
12 REGULATIONS OF UNDERGRADUATE KAZAKH NATIONAL UNIVERSITY NAMED AFTER AL-FARABI This provision establishes the requirements for the content of education, educational trajectories of students, development
More informationFaculty of Organizational Sciences
Faculty of Organizational Sciences Management EC TS: 60/ L anguage of instruc tion: Serbian/ degree: M A S TER The Master s degree study program of Management is the continuation of undergraduate studies
More informationMaster of Interior Architecture Program
Course Title: Degree Offered (in full): (abbr.): Master of Interior Architecture Program Master of Interior Architecture Program Master of Interior Architecture M.I.A. Responsible Organization The Interior
More informationKIRIKKALE UNIVERSITY SCHOOL OF PHYSICAL EDUCATION AND SPORTS INTRODUCTION VISION AND MISSION
Vision KIRIKKALE UNIVERSITY INTRODUCTION VISION AND MISSION The purpose of School of Physical Education is to take part in national and international organizations, be in close relations with science and
More informationInstitute of Business & Management Sciences
Institute of Business & Management Sciences School for Higher Education Masters in Business Administration MBA Finance Marketing General Management Business Administration Executive Flexi Bachelor in Business
More informationCurriculum Multimedia Designer
Curriculum Multimedia Design and Communication programme Local part Curriculum Multimedia Designer Academy Profession Programme (AP) in Multimedia Design and Communication National Curriculum issued by
More informationMalaysian Tourism and Hospitality Graduates Competencies: Exploring the Human Resource Managers Perceptions
Malaysian Tourism and Hospitality Graduates Competencies: Exploring the Human Resource Managers Perceptions Nurhazani Mohd Shariff 1, Azlan Zainol Abidin 2 1 School of Tourism, Hospitality & Environmental
More informationANNEX to the Curriculum for MSc in Economics and Business Administration concerning qualifying bachelor degrees
Annex to the Curriculum for MSc in Economics ANNEX to the Curriculum for MSc in Economics concerning qualifying bachelor degrees This is an English translation of Bilag vedrørende adgangsgivende uddannelser
More informationBachelor s Degree in Sport Management BA Sport Management
Bachelor s Degree in Sport Management BA Sport Management Curriculum proposal for September 2009 enrolment September 2009 Contents 1. Introduction... 3 2. Foreword... 4 3. Programme s goals and duration...
More informationHospitality and Tourism Management
Catalog 201/2014 Hospitality and Tourism Management Program Description The Hospitality and Tourism Management program was set up in early January 2008, in response to the nation s increasingly urgent
More informationBachelor of Arts Program in Hotel and Lodging Business Management
Bachelor of Arts Program in Hotel and Lodging Business Management To produce graduates who have the characteristics, knowledge and skills as follows: Morally sound, committed to acting justly and open
More informationat Cologne Business School
www.cbs.de/en MBA and EMBA Programmes at Cologne Business School Academic excellence Cologne Business School Who we are The Hallmarks of a CBS Education CBS offrers students a rigorous and forward-minded
More informationVictoria University Delaware, USA
FOR INTERNATIONAL STUDENTS STUDENT HANDBOOK FOR SCHOOL OF BUSINESS Victoria University 1102N Market Street Suite 801 Wilmington, Phone: 1 302 421 5737 Fax: 1 302 421 5737 Email: info@vuedu.us Web-site:
More informationAnnual Goals for Health, Physical Ed & Recreation
Annual Goals for Health, Physical Ed & Recreation 2010-2011 Continued departmental curriculum improvements An extensive review and revision of the departmental undergraduate curriculum has been completed
More information2013 Review of the MS in Sport Management
KNPE/M.S. Sport Management Assessment 1 2013 Review of the MS in Sport Management PROGRAM DESCRIPTION The Master of Science in Sport Management degree is designed to prepare students for a management career
More informationYour Master Programme to Success!
Faculty of Business, Economics and Social Sciences Master of Science INTERNATIONAL BUSINESS AND ECONOMICS Your Master Programme to Success! Latest Update: November 2014 Take your career into your own hand!
More informationSyllabus Course description
Syllabus Course description Course title International Tourism Management Course code 30130 Scientific sector SEC-P/08 Degree Tourism, Sport and Event Management Semester and academic year Winter Semester,
More informationMBA AND EMBA PROGRAMMES AT COLOGNE BUSINESS SCHOOL
WWW.CBS.DE/EN MBA AND EMBA PROGRAMMES AT COLOGNE BUSINESS SCHOOL ACADEMIC EXCELLENCE COLOGNE BUSINESS SCHOOL WHO WE ARE COLOGNE BUSINESS SCHOOL Since opening its doors in 1993, the Cologne Business School
More informationAnadolu University (TR)
Anadolu University (TR) Anadolu University- Empire State College, State University of New (SUNY- ESC) York e- MBA Program The website of the programme is located at http://emba.anadolu.edu.tr/index_eng.php.
More informationINTRODUCTION TO BA: ORGANIZATIONAL BEHAVIOR
MASTER PROGRAMS Fall Semester 2008/2009 COURSE SYLLABUS INTRODUCTION TO BA: ORGANIZATIONAL BEHAVIOR Instructor: Tatiana E.Andreeva, Ph.D., Senior Lecturer, Organizational Behavior and Human Resources Management
More informationTrinidad and Tobago Hospitality and Tourism Institute. Programme Application Guide
Trinidad and Tobago Hospitality and Tourism Institute Programme Application Guide Application Guide 1 Dear Prospective Student, Thank you for considering the Trinidad and Tobago Hospitality and Tourism
More information(27) credit hours as follows: Code Subject Credit Hours
Study Plan MBA/ Finance Comprehensive Exam First: General Rules and Conditions Plan Number 2010 Exam 1- This plan coincides with general frame of the master program in graduate studies. 2- Specialists
More informationDEGREE IN TOURISM AND HOSPITALITY MANAGEMENT. Programme Guide
DEGREE IN TOURISM AND HOSPITALITY MANAGEMENT 2012-2013 Academic Year Programme Guide MODULE: ORGANIZATIONAL BEHAVIOUR AND ORGANIZATION DEVELOPMENT IN TOURISM AND HOSPITALITY PERIOD: Semester 8 Lecturer:
More informationDoQuP project. WP.1 - Definition and implementation of an on-line documentation system for quality assurance of study programmes in partner countries
DoQuP project WP.1 - Definition and implementation of an on-line documentation system for quality assurance of study programmes in partner countries Deliverable 1.3 - Methodologies and procedures of definition,
More informationMASTERS OF BUSINESS ADMINISTRATION (MBA)
MASTERS OF BUSINESS ADMINISTRATION (MBA) Introduction: KSBM- in collaboration with Mahatma Gandhi University recognized by Distance education council offering Two-Year Masters of Business Administration
More informationERP SYSTEM IMPLEMENTATION (Enterprise Resource Planning) (Financials) - Training Program
ERP SYSTEM IMPLEMENTATION (Enterprise Resource Planning) (Financials) - Training Program Course Prerequisites Before entering the program, candidates are expected to have a basic working knowledge of Windows,
More informationHAMPTON UNIVERSITY ONLINE Hampton University School of Business PhD in Business Administration
Program Overview The PhD in Business Leadership and Administration is designed for professionals located nation wide who desire an advanced degree in business to excel in their careers. In addition, the
More informationBAIKAL STATE UNIVERSITY OF ECONOMICS AND LAW MASTER S PROGRAMS
BAIKAL STATE UNIVERSITY OF ECONOMICS AND LAW MASTER S PROGRAMS Irkutsk (1661) is a major administrative, industrial, cultural, and educational center in Eastern Siberia Baikal the "Jewel of Siberia" Since
More informationNational Research University Higher School of Economics London Metropolitan University. Dual Degree Master of Public Administration
National Research University Higher School of Economics London Metropolitan University Dual Degree Master of Public Administration This joint master s degree is an excellent example of what can be achieved
More informationCurriculum for the Bachelor Degree in Business Administration
Curriculum for the Bachelor Degree in The curriculum for the B.S.c. degree in (12) credit hours are distributed as follows:- No. 1 2 4 Requirements University Requirements Compulsory Elective Faculty Requirements
More informationAkaki Tsereteli State University
Akaki Tsereteli State University Faculty of Business, Law and Social Science Approved Approved Rector: Prof. G.Gavtadze Dean: Prof. A.Bakuradze Protocol N 28(13/14) of session of Academic Council. 09.01.2014.
More informationProfessionsbachelor i Innovation og Entrepreneurship Bachelor of Innovation and Entrepreneurship
Bachelor of Innovation and Entrepreneurship 2012-2014 Professionsbachelor i Innovation og Entrepreneurship Bachelor of Innovation and Entrepreneurship August 2012 Bachelor of Innovation and Entrepreneurship
More informationStudent Learning Outcomes Bachelor in Health Information Management Department of Health Sciences College of Applied Science and Technology
Student Learning Outcomes Bachelor in Health Information Management Department of Health Sciences College of Applied Science and Technology Upon successful completion of the Health Information Management
More informationTourism and Hospitality Studies
Tourism and Studies Introduction 1. Tourism and Studies (THS) is an elective subject of PSHE. This subject focuses on tourism and hospitality education with the primary aim of broadening students knowledge
More informationBACHELORS COURSES: PROVISIONAL OFFER, 2015-16
BACHELORS COURSES: PROVISIONAL OFFER, 2015-16 Course/Module name Core or elective Year Quarter Hours (contact) ECTS Department Concepts of Contemporary Asian Studies Core 2 3,4 40 4 Asian Studies Economy
More informationThe New Financial World at CMU.
Scoop Story: Editorial Team Photo: Dhitiwut Bangkham The New Financial World at CMU. The classical-like films, Wall Street 1 and 2 did not only wisely portray the greatness and the fright of financial
More informationProgram Proposal for the. Computer Information Systems Option. Computer Information Systems Department (CIS) College of Business Administration (CBA)
Program Proposal for the Computer Information Systems Option Computer Information Systems Department (CIS) College of Business Administration (CBA) Final proposal for the Computer Information Systems Option
More informationHow To Get A Degree In Armenian Higher Education
Programmes Taught in ENGLISH at Armenian Higher Education Institutions HIGHER EDUCATION INSTITUTION BA Programme(s) Name: Armenian State University of Economics Acronym: ASUE www.asue.am Name: Bachelor
More informationA Teaching Mentorship Program to Facilitate Excellence in Teaching and Learning. Lynda Slimmer, PhD, RN
A Teaching Mentorship Program to Facilitate Excellence in Teaching and Learning Lynda Slimmer, PhD, RN Associate Professor and Associate Department Head University of Illinois at Chicago College of Nursing
More information2011-2013. Academy Profession degree (AP) in Service, Hospitality, and Tourism Management
Academy Profession degree (AP) in Service, Hospitality, and Tourism Management 2011-2013 Erhvervsakademiuddannelsen, Serviceøkonom AP Degree in Service, Hospitality and Tourism Management AP Degree in
More informationREGULATIONS AND CURRICULUM FOR THE MASTER S PROGRAMME IN INFORMATION ARCHITECTURE FACULTY OF HUMANITIES AALBORG UNIVERSITY
REGULATIONS AND CURRICULUM FOR THE MASTER S PROGRAMME IN INFORMATION ARCHITECTURE FACULTY OF HUMANITIES AALBORG UNIVERSITY SEPTEMBER 2015 Indhold PART 1... 4 PRELIMINARY REGULATIONS... 4 Section 1 Legal
More informationCurricula comparison of health and social management programs in Czech Republic, Finland, Portugal and Scotland
Curricula comparison of health and social management programs in Czech Republic, Finland, Portugal and Scotland Project LLP CareMan 1 - Development of Culture and Quality of Care - Master's Degree Programmes
More informationAssessment Plan Department of Psychology Park University. Preparing learners to think critically. Preparing learners to think
Assessment Plan Department of Psychology Park University The approach adopted by the Department of Psychology stems from the mission of Park University to prepare learners to think, communicate effectively
More informationSchool of Domestic and International Business, Banking and Finance
ROMANIAN-AMERICAN UNIVERSITY School of Domestic and International Business, Banking and Finance Bachelor in International Business TAUGHT IN ENGLISH The primary task undertaken by the International Business
More informationEducators Workshop in Solar Energy, Energy Auditing and Lighting Technologies
Educators Workshop in Solar Energy, Energy Auditing and Lighting Technologies V1.1 I. PROJECT BACKGROUND As part of the Inter-American Development Bank (IDB) sponsored BRIDGE (Building capacity and Regional
More informationSTRATEGY MANAGEMENT EDUCATION Leadership and Management Development
STRATEGY MANAGEMENT EDUCATION Leadership and Management Development Strategy Management Partners Partners Management s ability to execute strategies is a key differentiator for lasting success Vision without
More informationSWITZERLAND. MASTER OF SCIENCE IN HOSPITALITY LEADERSHIP: unlocking leadership potential
SWITZERLAND MASTER OF SCIENCE IN HOSPITALITY LEADERSHIP: unlocking leadership potential Master of Science IN HOSPITALITY LEADERSHIP THE HOSPITALITY INDUSTRY IS RIPE WITH OPPORTUNITY FOR YOUNG PROFESSIONALS
More informationCurriculum for the Bachelor s Degree Programme in International Hospitality Management 2014 to 2016
Curriculum for the Bachelor s Degree Programme in International Hospitality Management 2014 to 2016 Curriculum for the Bachelor s Degree Programme in International Hospitality Management 2014 to 2016 Foreløbig
More informationTISCH CENTER B.S. IN HOTEL AND TOURISM MANAGEMENT COURSE DESCRIPTIONS 2011
AS OF THE FALL SEMESTER UPDATED APRIL 15, MAJOR CORE Tourism Impacts and Issues TCHT1-DC 1000 A survey of the dimensions, operations, and issues of the global tourism industry. Topics covered include:
More informationInformation about the Institution. Name of the Institution. The State Higher School of Computer Science and Business Administration in Łomża
Information about the Institution Name of the Institution The State Higher School of Computer Science and Business Administration in Łomża Akademicka 14 18-400 Łomża Poland Contact Tel: +48 86 215 5950
More informationKingdom of Saudi Arabia. The National Commission for Academic Accreditation & Assessment ANNUAL PROGRAM REPORT (APR)
ATTACHMENT 2 (c) Annual Program Report Kingdom of Saudi Arabia The ANNUAL PROGRAM REPORT (APR) Program Eligibility: The program is to submit the two most recent APRs as part of the requirements for program
More informationProfessional Bachelor's Degree Programme TOURISM AND HOSPITALITY MANAGEMENT. 1st Study Year
Professional Bachelor's Degree Programme TOURISM AND HOSPITALITY MANAGEMENT 1st Study Year Dear Student! We are truly delighted, that you chose to study at OUR higher education institution. School of Business
More informationDouble Degree in Management Engineering & Mechanical Engineering
Double Degree in Management Engineering & Mechanical Engineering General presentation of the study programme The Double Degree in Management Engineering and Mechanical Engineering aims to capture the emerging
More informationCOURSE CATALOGUE 2013-2014
COURSE CATALOGUE 2013-2014 Field: BUSINESS ADMINISTRATION Programme: Bachelor s Degree Programme in BUSINESS ADMINISTRATION Length of studies: 3 years (6 semesters) Number of ECTS Credits: 180 +20 for
More informationROMANIAN - AMERICAN UNIVERSITY School of Domestic and International Business, Banking and Finance
Invest in People! Project co-financed by European Social Fund through the Sectoral Operational Programme Human Resource Development 2007 2013 Priority Axis: 1. Education and training in support for growth
More informationUNIVERSITY OF TRIESTE UNIVERSITY OF UDINE ACADEMIC REGULATIONS MASTER DEGREE PROGRAMMEME IN PHYSICS. Master Degree Programme Section LM-17
UNIVERSITY OF TRIESTE UNIVERSITY OF UDINE ACADEMIC REGULATIONS MASTER DEGREE PROGRAMMEME IN PHYSICS Master Degree Programme Section LM-17 DM 270/2004, art.12 R.D.A. art. 5 1 Art. 1 General rules and objectives
More informationMasters in Management Information Systems (MIS)
Masters in Management Information Systems (MIS) 1. Program Description MIS program provides strong organizational knowledge of information systems technologies for people with an undergraduate degrees
More informationFederal higher educational standard for Business Informatics in Russia Prof. Victor Nikitin, Prof. Svetlana Maltseva, Prof. Oleg Kozyrev (State
Federal higher educational standard for Business Informatics in Russia Prof. Victor Nikitin, Prof. Svetlana Maltseva, Prof. Oleg Kozyrev (State University Higher School of Economics, Moscow) Computer systems
More informationBSc (Hons) Software Engineering (New Yearly Programme - FT) E320
BSc (Hons) Software Engineering (New Yearly Programme - FT) E320 1. Objectives Information and Communication Technology (ICT) sector being one of the most knowledge-intensive branches of the economy, there
More informationIntroduction to MSc Program in Operations Management & Logistics
Introduction to MSc Program in Operations Management & Logistics Today s program What is OML? The Master s Program Program structure International semester Thesis After OML Student experience / School
More informationPlymouth University. Programme Specification. Faculty of Business. MSc International Hospitality Management 4334. School of Tourism and Hospitality
Plymouth University Faculty of Business School of Tourism and Programme Specification MSc International Management 4334 Final Approved Version April 2015 1 1. MSc INTERNATIONAL HOSPITALITY MANAGEMENT Final
More informationUCLA Anderson Winter 2013 Exchange Summary
UCLA Anderson Winter 2013 Exchange Summary Going on the exchange program to UCLA Anderson for the winter term was one of the greatest experiences that I had. I enjoyed the classes and activities, the international
More informationis the leading Russian B2B magazine
is the leading Russian B2B magazine about building, exploitation and management of sport facilities S. A. R. building and exploitation of sport facilities magazine for professionals спортмагазин.рф Our
More informationEducation and. examination regulations 2013-2014. Summary of the education and examination regulations. www.ehb.be
Education and examination regulations 2013-2014 Summary of the education and examination regulations www.ehb.be Dear Student, Your rights and duties as a student are described in the general education
More informationINTERNATIONAL ADVANCED STUDIES PROGRAMME ON SPORT SAFETY & SECURITY MANAGEMENT
Become a Certified Sport Safety and Security Professional! INTERNATIONAL ADVANCED STUDIES PROGRAMME ON SPORT SAFETY & SECURITY MANAGEMENT Certified Sport Safety and Security Professional www.asp.theicss.org
More informationFrequently Asked Questions
Frequently Asked Questions 1. Why should I follow the BSc. (Applied Accounting) degree programme at CA Sri Lanka? a. This is a degree approved by the University Grants Commission of Sri Lanka. b. It is
More informationMaster in Business Administration (Specialisation: Marketing)
Master in Business Administration (Specialisation: Marketing) This programme addresses the design and implemention of the best combination of marketing efforts to carry out a firm's strategy in its target
More informationPlymouth University, United Kingdom 英 國 普 理 茅 斯 大 學. Bachelor of Science (Honours) Tourism Management #
2015/16 Full-time Undergraduate Programmes 全 日 制 大 學 學 位 課 程 Plymouth University, United Kingdom 英 國 普 理 茅 斯 大 學 Bachelor of Science (Honours) Tourism Management # 旅 遊 業 管 理 ( 榮 譽 ) 理 學 士 Course Code:
More informationMaster of Business Administration - LM505
Master of Business Administration - LM505 This programme addresses the design and implementation of the best combination of business strategies to survive in this highly volatile competitive business environment.
More informationImportance of staff training in hotel industry Case Study: Hotel Dukagjini
Importance of staff training in hotel industry Case Study: Hotel Dukagjini Albana Gazija Abstract In every business, independently of the activity, human resources are the most precious capital. In terms
More informationManagement Fundamentals in Healthcare Organizations
Management Fundamentals in Healthcare Organizations University of Minnesota School of Public Health LEARNING MODEL The learning model underlying the Management Fundamentals Certificate is an application
More informationNORTHERN ILLINOIS UNIVERSITY. College: College of Business. Department: Inter-Departmental. Program: Master of Business Administration
NORTHERN ILLINOIS UNIVERSITY College: College of Business Department: Inter-Departmental Program: Master of Business Administration CIP Code: 52.0201 Northern Illinois University s M.B.A. program follows
More informationPERFORMANCE APPRAISAL FOR FACULTY
PERFORMANCE APPRAISAL FOR FACULTY For the Period from.. to. Part I (To be filled by the Establishment Branch) 1. Name of the Faculty Member (in Capital Letters) 2. Designation 3. Whether the officer belongs
More informationIntroduction to International Trade (LOJ 209) Course Details
Introduction to International Trade (LOJ 209) Course Details Course Name Course Code Term Lecture Hours Application Hours Lab Credit ECTS Hours Introduction to International Trade LOJ 209 Autumn 3 0 0
More informationInformation for Placement Agencies and Supervisors Bachelor s degree program in Early Childhood Education
Faculty of Social Work, Health Care and Nursing Sciences Information for Placement Agencies and Supervisors Bachelor s degree program in Early Childhood Education About the Faculty of Social Work, Health
More informationCOLLEGE OF BUSINESS ASSURANCE OF LEARNING GOALS. Undergraduate Programs
COLLEGE OF BUSINESS ASSURANCE OF LEARNING GOALS Undergraduate Programs In order to act according to our core values, uphold our mission, and achieve our vision, the College of Business must provide educational
More informationPgCert/PgDip/MSc SPORTS NUTRITION
PgCert/PgDip/MSc SPORTS NUTRITION SPORTS NUTRITION (PgCert/PgDip/MSc) This new course has been specifically designed to meet the increasing demand for suitably qualified professionals able to meet the
More informationHow To Get A Masters Of Public Administration
The Ministry of Higher Education King Saud University The Deanship of Graduate studies The Master Program in Public Administration (new plan) Department of Public Administration College of Business Administration
More informationWASHBURN UNIVERSITY DUAL DEGREE PROGRAM School of Law (J.D.) & School of Business (M.B.A.)
WASHBURN UNIVERSITY DUAL DEGREE PROGRAM School of Law (J.D.) & School of Business (M.B.A.) Recognizing that legal and business studies complement each other and that real-world problems often require solutions
More informationLovely Professional University ACADEMIC POLICY
Lovely Professional University ACADEMIC POLICY Programme Code: 431 Programme Name: MBA (Entrepreneurship and Retail Management) 1. Introduction MBA (Entrepreneurship and Retail Management) is a professional
More informationBRIEF DESCRIPTION OF THE BASIC EDUCATIONAL PROGRAM OF HIGHER EDUCATION
THE MINISTRY OF EDUCATION AND SCIENCE OF THE RUSSIAN FEDERATION Federal state budgetary educational institution of higher professional education Tambov State Technical University FSBEI HPE TSTU BRIEF DESCRIPTION
More information* See following page for list of Business focus electives.
Business First Year Building a Business in a Global Environment (MGT 100) 3 Marketing (MKT 110) 3 Financial Accounting (ACC 130) 3 Internet, Information, & Business (EBC 110) 3 Critical Reading & Expository
More informationFirst: University Requirements (27 credit-hours)
BACHEROL DEGREE COURSE DESCRIPTION 2009/2010DEPARTMENT OF BUSINESS MANAGEMENT First: University Requirements (27 credithours) a) Compulsory Courses: 12 credithours Course Credit Prerequisite Course name
More informationCATALOG 2013/2014 BINUS UNIVERSITY
International Business Management Global Class Introduction International Business Management Program is designed to face the changing and dynamic era in global business world. Curriculum is designed with
More informationZurich Universities of Applied Sciences and Arts. Master of Science in Facility Management
Zurich Universities of Applied Sciences and Arts Master of Science in Facility Management The Master of Science in Facility Management is modular, and each semester has a specific focus. In the first semester,
More informationSchool of Accounting Florida International University Strategic Plan 2012-2017
School of Accounting Florida International University Strategic Plan 2012-2017 As Florida International University implements its Worlds Ahead strategic plan, the School of Accounting (SOA) will pursue
More informationDepartment of Engineering Strategic Planning 2012-2017
Department of Engineering Strategic Planning 2012-2017 Mission The mission of the Department of Engineering at Northern New Mexico College is to provide education of the highest quality to students in
More information