Collab references in Gartner

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2 Collab references in Gartner Publications Hype Cycle for Contact Center Infrastructure 2014 Hype Cycle for Unifed Communications and Collaboration 2014 Magic Quadrant for Workforce Optimization 2014 Magic Quadrant for Customer Engagement 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide 2015 Magic Quadrant for Customer Engagement Center Workforce Optimization, 2015

3 Hype Cycle for Contact Center Infrastructure 2014 Collab proudly announces that has been referenced on Gartner Hype Cycle for Contact Center Infrastructure 2014 on two categories: Contact Center Workforce Optimization and Contact Centers IP-Based. Contact Center Workforce Optimization focuses on the unification of complementary quality monitoring, workforce management, e-learning, performance management and speech analytics tools. Contact Centers IP-Based focuses on the use IP networks, rather than circuit switched networks, to connect to external trunking services and/or to deliver customer contacts to agents' desktops and/or phones. Collab has been referenced as one of the vendors who has accomplished the most important vectors that Gartner interprets as the nextgeneration contact center, like Collab s last version of its suite, OneContact CC 2.5.

4 Hype Cycle for Unified Communications and Collaboration 2014 Collab proudly announces that has been referenced on Gartner Hype Cycle for Unified Communications and Collaboration 2014 on the category Private Cloud Communications. This category evaluates public cloud services in that it is scalable and elastic, is metered by use, and leverages Internet technologies, but it is deployed and managed as a dedicated service and can be customized for an organization's IT network. Collab has been referenced has one of the vendors who shares this vision about Private Cloud Communication, explored on Collab s last version of its suite, OneContact CC 2.5 Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities.

5 Magic Quadrant for Contact Center WorkForce Optimization 2014 Collab is a new entry on Magic Quadrant for Contact Center Workforce Optimization by Gartner, world's leading information technology research and advisory company. On an annual basis, Gartner evaluates and positions vendors in one of four quadrants. Collab is part of this restricted group present in this important document which evaluates criteria like product; sales execution/pricing; market responsiveness; marketing execution; customer experience; operations; market understanding; sales strategy; vertical/industry Strategy; innovation; geographic strategy among others. According to this Gartner s document By year-end 2015, 30% of organizations with over 300 agents will adopt an integrated approach to workforce optimization (WFO), and will achieve the associated increases in operational efficiency and customer satisfaction. About Collab, Gartner says that"... has a strong commitment and the solution is Improving fast." underlining strengths like Unified Suite, Ease of use and Viable Core Functionality.

6 Magic Quadrant for Contact Center Infrastructure, Worldwide 2015 Collab was mentioned by Gartner, in its study "Magic Quadrant for Contact Center Infrastructure, Worldwide". Gartner is the main opinion leader in research and market analysis in technology area. This study is one of the most respected and important in the Contact Center industry, about Collab Gartner states: The vendor sells in Western Europe, the Middle East, Africa and Latin America, with particular strength in the telco, banking and e-government vertical markets. With this recommendation Collab sums up five references in analyses like "Hype Cycle for Contact Center Infrastructure 2014", "Hype Cycle for Unified Communications and Collaboration 2014", "Magic Quadrant for Contact Center WorkForce Optimization" and" Magic Quadrant for Customer Engagement Center Workforce Optimization".

7 Magic Quadrant for Customer Engagement Center Workforce Optimization Collab was mentioned by Gartner, in its study Magic Quadrant for Customer Engagement Center Workforce Optimization. This study is one of the most respected and important in the Contact Center industry, about Collab Gartner states: Collab's WFO deals range from several thousand seats to fewer than 50, and are sold only as part of broader CCI deployments via its global network of partners.

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