Online Disability Management Reporting & Information

Transcription

1 C I G N A G R O U P I N S U R A N C E Online Disability Management Reporting & Information Date CIGNA Group Insurance products and services are provided by underwriting subsidiaries of CIGNA Corporation, including Life Insurance Company of North America and CIGNA Life Insurance Company of New York. "CIGNA" and CIGNA Group Insurance are registered service marks and are used to refer to these subsidiaries.

2 Comprehensive Suite of Online Reporting & Information Designed to help our Disability customers better manage their disability programs and control costs A powerful tool to help us in conjunction with our customers identify improvement opportunities and develop strategies and approaches to improve results Reports provide trend and comparative benchmarking information to help identify improvement opportunities CIGNA s team of professionals - Account Management, Underwriting and Claims - share this information to diagnose underlying issues and recommend program or process changes to improve results CIGNA s Account Managers partner with the customer to develop an approach tailored to address the company s specific issues. 2 Copyright Life Insurance Company of North America 2002

3 CIGNA s Online Reporting: Key Features Disability Claim Summary & Trend Reports Standard reporting package Online access to Short-Term and Long-Term Disability claims experience and service metric reports in PDF format Available to all Disability customers No additional charge for these reports CIGNA Express - Disability An online advanced analytic reporting tool Allows employers to manipulate their own data to develop customized reports Customers with >5,000 lives can purchase this tool Disability Claim Inquiry System 3 Provides customers with instant access to claim level information such as claim status, current benefits and payment transactions No additional charge for this tool

4 Reports are easily accessible from CIGNA.com through single sign-on access. Disability Management Reporting and Information odisability Summary & Trends: Better manage your disability benefits program with information regarding claims experience and comparisons. ocigna Express - Disability: Create your own reports to provide data analysis tailored to your organization. odisability Claim Inquiry System: Look up information and status on individual claims.

5 Disability Claim Summary & Trend Reports: Benefits Standard reports include key analytical information, allowing customers to focus on managing their own business, not crunching numbers Normative data based on CIGNA s book of business - allows customers to easily see - at a glance - how the company s program is running compared to companies with similar plan designs and occupational mix Historical data allows for year over year comparisons for quick identification of trends Can print or download all reports or only specific categories of reports Can access previous reports and claim experience history at any time Multiple users can access the data simultaneously, viewing the same reports jointly during meetings/discussions or independently Easy to read and understand tabular and graphical formats - viewer s choice Available through secure connection on the internet - 24 hours/day, 7 days/week - for the customer s convenience 5

6 Standard reports include an executive summary, service metrics and organizational, demographic, and diagnostic analyses.

7 Reports include comparative norms based on CIGNA s book of business.

8 Customers can quickly see how their experience compares to the norm.

9 Up to 4 years of experience is provided for year over year comparisons. Proportional changes are calculated for quick identification of trends.

10 CIGNA Express - Disability: Benefits Easy to use tool for in-depth analysis of disability experience Our top 10 most requested reports -- that can be used as is or as a basis for further data manipulation -- help customers begin building their own tailored reports Historical data allows for year over year comparisons to quickly identify trends Employers can create and save customized reports, which are automatically updated on a monthly basis Custom reports can be exported to other software for presentations Multiple users can access the data simultaneously, viewing the same reports jointly during meetings/discussions or independently Easy to read and understand tabular and graphical formats -- viewer s choice Available through secure connection on the internet - 24 hours/day, 7 days/week - for the customer s convenience Includes unlimited telephone support, 8:00 AM to 5:00 PM, EST, Monday through Friday Unlimited Users 10 Copyright Life Insurance Company of North America 2002

11 Our pre-built reports can be used as-is or as a starting point for developing customized reports. Customers can also build their own reports.

12 This report shows the number of STD claims per year for each diagnostic category. The dimensions at the top of the report can be used for creating hundreds of different reports.

13 Graph views help customers quickly compare experience. This view shows STD average durations over a 4 year period segmented by plan type.

14 Extensive drill down capabilities allow for more detailed data analysis.

15 CIGNA s Disability Claim Inquiry System: Benefits Provides employers with on demand access to up-to-date Disability claim information Simple, easy to use design with online help access Helps employers answer employee questions, provides appropriate management with tools to assist with disability management and return to work opportunities Ensures confidentiality is maintained: Data is based on insurance arrangement including policy or contract type (i.e. fully insured vs. ASO business), Specific information provided based on user s business role (Human Resources vs. Medical staff) Available through secure connection on the internet - 24 hours/day, 7 days/week - for the customer s convenience 15 Copyright Life Insurance Company of North America 2002

16 Customers can access individual claim information such as status, approval/pay-through dates, benefit amounts, offsets, payment information and policy information.

17 CIGNA s Disability Management Reporting & Information Improves Program and Helps Reduce Costs Powerful aid improves our consultative partnership and helps identify improvement opportunities Maximizes Convenience Online access to reports and information 24 hours per day, 7 days per week Minimizes Hassles Paperless experience reports minimizes filing and distribution hassles Increases Flexibility Customers requiring more data analysis can purchase our robust online reporting tool - CIGNA Express - Disability Simple and Easy to Understand 17 Copyright Life Insurance Company of North America 2002