Vendor Profile and Customer Satisfaction Ratings from BPM Partners 2014 Pulse Survey

Transcription

1 Vendor Profile and Customer Satisfaction Ratings from BPM Partners 2014 Pulse Survey For Axiom EPM July BPM Partners, Inc. All material contained in this document remains the property of BPM Partners and cannot be published or duplicated without the express written consent of BPM Partners, Inc. 1

2 Table of Contents Foreword... 3 Executive Summary... 3 Keys to Understanding Vendor Profile... 4 Key to Customer Satisfaction Ratings... 4 Key to Vendor Checkboxes... 5 Axiom EPM Vendor Profile... 6 Customer Satisfaction Comparison... 7 About BPM Partners

3 Foreword BPM Partners is the leading independent authority on business performance management (BPM) and business intelligence solutions. Annually they conduct the BPM Pulse Survey which captures trends in the market and customer satisfaction ratings across 14 key attributes. The results of BPM Partner s survey are published as part of their overall BPM Vendor Landscape Matrix. Below, is a brief summary highlighting results from the BPM Vendor Landscape Matrix for Axiom EPM, who is part of BPM Partners Core Vendors list. For a complete copy of the Vendor Landscape Matrix please contact Axiom EPM or BPM Partners. Executive Summary The Business Performance Management (BPM) vendor landscape continues to evolve. Many of the established vendors have introduced significant new capabilities, features, and modules. Some vendors now even roll out product enhancements on a quarterly basis. New vendors continue to appear on the scene with well thought-out and innovative products delivered by experienced teams. The pace of acquisition has slowed somewhat resulting in more vendors to choose from than in quite some time. This year s report includes several new vendors and also excludes some that were previously included, due to their diminished activity in the performance management marketplace. The purpose of the BPM Partners Vendor Landscape Matrix is to provide a point-in-time snapshot of all the core players, their status in the market, and the focus of their offerings. This is accomplished with a summary grid, along with vendor by vendor commentary, attribute checkmarks, and customer satisfaction ratings collected as part of the annual BPM Pulse Survey. This document will be updated periodically to reflect the most current information available. We believe that this information should enable organizations to focus their vendor selection activities around those vendors most likely to meet their needs, saving time and money in the process. This information is not intended to replace the thorough due diligence, analysis, and detailed evaluations and comparisons that we recommend be conducted as part of any BPM vendor selection process. All of the data contained in this document has been independently researched and compiled by BPM Partners, Inc. The customer satisfaction data is from the 2014 BPM Pulse Survey which ran from April 2014 through May 2014, except where noted otherwise. 3

4 Keys to Understanding Vendor Profile Key to Customer Satisfaction Ratings For the vendor profiled we have included brief comments, highlighting what s new or unique about the vendor. We have also included customer satisfaction ratings for 14 key attributes as well as an overall score. This data comes directly from the 2014 BPM Pulse Survey which had responses from over 250 companies. Respondents who rated vendors/products selfidentified themselves as users of the vendors/products being rated. They were asked to rate their vendor and product satisfaction on a 5 point scale with 1 being the lowest and 5 being the highest. The attributes being rated (and their grid codes) were: Overall satisfaction Sales process (Sales) Price/value (Price) Product functionality (Func) Ease of use (Use) Ease of implementation (Impl) Product performance (Speed) Product quality (Quality) Product documentation (Doc) Customer support/hotline (Supp) Vendor-run training (Train) Vendor-run consulting (Conslt) Innovation and product enhancement (Inno) Partner network (Part) User Groups and customer input (User) 4

5 In addition to customer satisfaction ratings, BPM Partners has included a set of vendor checkboxes to highlight specific product and vendor capabilities. The key to the current set of checkboxes follows: Key to Vendor Checkboxes Financial Performance Management Budgeting (Bud): The product offers top-down and bottom-up budgeting, as well as planning and forecasting. Modeling/Strategic Planning (Plan): The product has built-in functionality to develop and maintain models as well as create the strategic plan. Dashboard (Dash): The vendor provides a graphical interface that can display a collection of key performance indicators (a scorecard) with gauges, stoplights, and charts. Dashboards may be graphical display tools or prebuilt applications. Reporting & Analytics (Rept): The product offers a robust report development tool for ad hoc queries as well as production reporting in addition to any prebuilt reports. Consolidation (Con): The software sums data from multiple ledgers, incorporating currency conversion and intercompany eliminations as needed. Advanced Collaboration (Coll): Collaboration beyond the basics of document sharing and workflow status Predictive Analytics (Pred): Built-in predictive analytics engine accessed by menu choice or specialized module Market Profile Vertical Solutions (Vert): The vendor offers industry-specific capabilities or content integrated in a software application. This functionality can be the vendor's sole focus, or it can be in addition to more generic offerings. Cloud: The vendor offers a hosted/saas version of their product (indicated with an 'H' after the checkmark), or a true cloud solution. An 'S' indicates that only selected modules are cloud-enabled. Mobile Access (Mob): The vendor supports mobile access. Consumption only access is indicated with a 'C' after the checkmark. An 'S' indicates that only selected modules support mobile access.. 5

6 Axiom EPM Vendor Profile Axiom EPM, now a Kaufman-Hall company, provides a unified and comprehensive performance management solution for budgeting & forecasting, reporting & analytics, strategy management, consolidations, capital planning, profitability & cost management. This solution also includes specialized functionality for detailed profitability measurement which in healthcare organizations can be used to analyze patient-level profitability. This solution is now available in a multi-tenant cloud environment via Windows Azure in addition to on-premise. An HTML5-based web client allows for live tablet access with transactional drill-down and data-driven alerts. The product also includes an enhanced scenario modeling wizard designed to make this powerful capability available to a wider range of users. Axiom EPM dashboards offer many data visualization options and interactive capabilities. The vendor provides an adapter specifically for WebFOCUS to enable business intelligence users to easily access performance management data. While Axiom EPM leverages the latest.net technology and embraces the power of spreadsheets, there is an alternative desktop mode available that does not require a spreadsheet. Although this solution is applicable to all industries, added capabilities have been developed for several verticals including banks, healthcare organizations, and higher education. Capabilities Financial PM Advanced Market Profile Bud Plan Dash Rept Con Coll Pred Vert Cloud Mob Customer Satisfaction Overall: 4.91 Sales Price Func Use Impl Speed Quality Doc Supp Train Conslt Inno Part User Fit This vendor is a good choice for anyone looking for a comprehensive and unified performance management solution, especially those in financial services, healthcare, and higher education. WebFOCUS users looking to incorporate performance management data would also be a good fit. 6

7 Customer Satisfaction Comparison The chart below compares Axiom EPM to other BPM Core Vendors for each of the fourteen customer satisfaction attributes as measured by BPM Partners. Detailed Customer Satisfaction Scores for BPM Partners Core Vendors Score Axiom EPM Vena Solutions Tagetik Adaptive Insights Host Analytics Prophix IBM/Cognos Longview Oracle/Hyperion SAP/Business Objects Compared to other BPM Partners Core Vendors, Axiom EPM had the highest rating for 10 of the 14 attributes Axiom EPM tracked near to perfection on overall customer satisfaction and product quality This is the third year in a row that Axiom EPM has achieved exceptional customer satisfaction ratings. 7

8 BPM Partners Core Vendor BPM Partners presents an annual vendor overview and market trends webcast. During this webcast the list of 'core vendors' for the year are revealed. Inclusion on this list is determined by depth of product functionality, sales and customer success, and meeting performance management market needs. This list is a good starting place for anyone looking for performance management solutions. Axiom EPM has done it again. This is their third year as a BPM Partners' Core Vendor and their third year of receiving top notch customer satisfaction ratings. As a vendor grows its customer base and product breadth it is often difficult to maintain the same levels of customer engagement and satisfaction, but Axiom has apparently found a way to do just that. 8

9 About BPM Partners BPM Partners is the leading independent authority on business performance management (BPM) and business intelligence solutions. The company helps organizations address their budgeting, planning, financial reporting, regulatory compliance, profitability optimization, key performance indicator (KPI) development, and operational performance challenges with vendor-neutral experts who can guide companies through their BPM initiatives from start to finish while both reducing risk and minimizing costs. BPM Partners has specialized packages that lead clients through project justification, requirements definition, vendor selection and deployment of departmental or enterprise-wide BPM or business intelligence (BI) systems. For further details, go to Follow BPM Partners on For further information on performance management vendors (analyst reports, articles, blogs, news, etc.) visit BPM Partners' PerformancePlace. 9