BPM Partners 2012 Pulse Survey

Transcription

1 Vendor Profile and Customer Satisfaction Ratings from BPM Partners 2012 Pulse Survey For Axiom EPM May BPM Partners, Inc. All material contained in this document remains the property of BPM Partners and cannot be published or duplicated without the express written consent of BPM Partners, Inc. 1

2 Table of Contents Foreword... 3 Executive Summary... 3 Keys to Understanding Vendor Profile... 4 Key to Customer Satisfaction Ratings... 4 Key to Vendor Checkboxes... 5 Axiom EPM Vendor Profile... 6 Customer Satisfaction Comparison... 7 About BPM Partners

3 Foreword BPM Partners is the leading independent authority on business performance management (BPM) and business intelligence solutions. Annually they conduct the BPM Pulse Survey which captures trends in the market and customer satisfaction ratings across 12 key attributes. The results of BPM Partner s survey are published as part of their overall BPM Vendor Landscape Matrix. Below, is a brief summary highlighting results from the BPM Vendor Landscape Matrix for Axiom EPM, who recently was added to BPM Partners Core Vendors list. For a complete copy of the Vendor Landscape Matrix please contact Axiom EPM or BPM Partners. Executive Summary The Business Performance Management (BPM) vendor landscape is once again evolving rapidly. Many of the established vendors have introduced significant new capabilities, features, and modules. New vendors continue to appear on the scene with well thought-out and innovative products delivered by experienced teams. The pace of acquisition has slowed somewhat so that there are more vendors to choose from than in quite some time. The purpose of the BPM Partners Vendor Profile is to provide a point-in-time snapshot of the core players, their status in the market, and the focus of their offerings. This is accomplished with a summary grid, along with individual vendor commentary, attribute checkmarks, and customer satisfaction ratings collected as part of the annual BPM Pulse Survey. We believe that this information should enable organizations to focus their vendor selection activities around those vendors most likely to meet their needs, saving time and money in the process. This information is not intended to replace the thorough due diligence, analysis, and detailed evaluations and comparisons that we recommend be conducted as part of any BPM vendor selection process. All of the data contained in this document has been independently researched and compiled by BPM Partners, Inc. The customer satisfaction data is from the 2012 BPM Pulse Survey which was conducted from November 2011 through March

4 Keys to Understanding Vendor Profile Key to Customer Satisfaction Ratings For the vendor profiled we have included brief comments, highlighting what s new or unique about the vendor. We have also included customer satisfaction ratings for 12 key attributes as well as an overall score. This data comes directly from the 2012 BPM Pulse Survey which had responses from almost 300 companies. Respondents who rated vendors/products selfidentified themselves as users of the vendors/products being rated. They were asked to rate their vendor and product satisfaction on a 5 point scale with 1 being the lowest and 5 being the highest. The attributes being rated (and their grid codes) were: Overall satisfaction Sales process (Sales) Price/value (Price) Product functionality (Func) Ease of use (Use) Ease of implementation (Impl) Product performance (Speed) Product quality (Quality) Product documentation (Doc) Customer support/hotline (Supp) Vendor-run training (Train) Vendor-run consulting (Conslt) Communication with customers (Comms) 4

5 In addition to customer satisfaction ratings, BPM Partners has included a set of vendor checkboxes to highlight specific product and vendor capabilities. The key to the current set of checkboxes follows: Key to Vendor Checkboxes Financial Performance Management Budgeting (Bud): The product offers top-down and bottom-up budgeting, as well as planning and forecasting. Modeling/Strategic Planning (Plan): The product has built-in functionality to develop and maintain models as well as create the strategic plan. Dashboard (Dash): The vendor provides a graphical interface that can display a collection of key performance indicators (a scorecard) with gauges, stoplights, and charts. Dashboards may be graphical display tools or prebuilt applications. Reporting & Analytics (Rept): The product offers a robust report development tool for ad hoc queries as well as production reporting in addition to any prebuilt reports. Consolidation (Con): The software sums data from multiple ledgers, incorporating currency conversion and intercompany eliminations as needed. Operational Performance Management Operational Analytics (OPM): The vendor offers a platform for operational analytics and/or delivers packaged applications focused on selected operational areas. Profitability (Prof): The vendor provides profitability analysis/optimization. Market Profile Vertical Solutions (Vert): The vendor offers industry-specific capabilities or content integrated in a software application. This functionality can be the vendor's sole focus, or it can be in addition to more generic offerings. Cloud: The vendor offers a hosted/saas version of their product (indicated with an '*' after the checkmark), or a true cloud solution. Large Reference Base (Refs): More than 100 clients are successfully using this vendor's BPM products. 5

6 Axiom EPM Vendor Profile Axiom EPM provides a unified and comprehensive performance management solution for budgeting, capital planning, strategic planning, reporting, scorecards/dashboards and basic consolidations. This solution also includes specialized functionality for detailed profitability measurement. Leveraging the latest.net technology and embracing the power of spreadsheets, Axiom EPM delivers a robust financial platform that incorporates intelligent modeling capabilities. While the solution is applicable to all industries, added capabilities have been developed for financial services and healthcare. Customer Satisfaction (out of 5.00) Overall: 4.90 Sales Price Func Use Impl Speed Quality Doc Supp Train Conslt Comms Capabilities Financial PM Operational Market Profile Bud Plan Dash Rept Con OPM Prof Vert Cloud Refs** * The vendor offers a hosted/saas version of their product ** Even though Axiom doesn t meet the requirement for a large reference base check mark, the company does have a growing and sizeable reference base. Craig Schiff CEO, BPM Partners Fit This vendor is a good choice for anyone looking for a comprehensive and unified performance management solution, especially those in financial services and healthcare. For former SRC Software and Business Objects Planning customers looking for a replacement this is a logical choice for consideration. 6

7 Score Customer Satisfaction Comparison The chart below compares Axiom EPM to the other BPM Core Vendors for each of the twelve customer satisfaction attributes as measured by BPM Partners. Detailed Customer Satisfaction Scores for BPM Partners Core Vendors Axiom EPM Adaptive Planning Tagetik Longview/Exact Host Analytics Prophix Oracle Hyperion IBM Cognos SAP Business Objects Customer Satisfaction Attributes Compared to the other BPM Partners Core Vendors, Axiom EPM had the highest rating for each of the attributes Axiom EPM tracked near to perfection on all 12 attributes of customer satisfaction The overall satisfaction score of 4.90 out of 5.00 was declared as outstanding by BPM Partner s CEO Craig Schiff. 7

8 BPM Partners Core Vendor BPM Partners presents an annual vendor overview and market trends webcast. During this webcast the list of 'core vendors' for the year are revealed. Inclusion on this list is determined by depth of product functionality, sales and customer success, and meeting performance management market needs. This list is a good starting place for anyone looking for performance management solutions. Axiom EPM is so solid they jumped right to the Core Vendor List, said Craig Schiff, CEO, BPM Partners. Their easy-to-use, unified and comprehensive solution embraces the power of spreadsheets, and they have a deep understanding and design for industry-specific functionality. 8

9 About BPM Partners BPM Partners is the leading independent authority on business performance management (BPM) and business intelligence solutions. The company helps organizations address their budgeting, planning, financial reporting, regulatory compliance, profitability optimization, key performance indicator (KPI) development, and operational performance challenges with vendor-neutral experts who can guide companies through their BPM initiatives from start to finish while both reducing risk and minimizing costs. BPM Partners has specialized packages that lead clients through project justification, requirements definition, vendor selection and deployment of departmental or enterprise-wide BPM or business intelligence (BI) systems. For further details, go to Follow BPM Partners on For further information on many of the vendors included in this document (analyst reports, articles, blogs, news, etc.) visit BPM Partners' PerformancePlace. 9