Contractors Insurance Guarantee Services Limited.

Transcription

1 Recognised Warranted Contractor s Applicable to NIHE grant aided work s for NIHE / FOLD / STAYING PUT/ GABLE FIND A CONTRACTOR HELPLINE NORTHERN IRELANDS LEADING CONSTRUCTION CONSUMER PROTECTION SCHEME Contractors Insurance Guarantee Services Limited. 06 NOV 2015 PROFESSIONALISM SMALL WORKS CONTRACT LEGAL PROTECTION CUSTOMER INSURANCE WARRANTY CUSTOMER DISPUTE CONCILIATION SERVICE Contractors Insurance Guarantee Services (NI) Limited. Whitehall Chambers, 43 New Row, Coleraine, Co Londonderry. BT52 1AE. Tel: Fax: [email protected]

2 A TYPICAL EXAMPLE OF THE SCHEME PROCESS Select a C.I.G.S. registered Warranted Contractor then verifies his registration status with the scheme office ( ) or online at Outline, discuss and agree the schedule of works you want undertaken Agree a Contract Price Sign a Small Works Contract to formalise the agreement Receive your Insurance Warranty for the works If you fall out with the contractor call on the C.I.G.S dispute conciliation service Your Insurance Warranty continues for two years after completion CHECK THAT A WARRANTY APPLIES TO YOUR PROJECT

3 INTRODUCTION TO THE SCHEME BENEFITS CONTRACTORS INSURANCE GUARANTEE SERVICES (NI) LIMITED Over recent years there has been growing pressure on Government and Local Authorities to protect householders from the unscrupulous element within the construction industry. For far too long the genuine professional contractor and the reputation of the Construction Industry, as a whole, has suffered at the hands of the "Cowboy Contractor". It is therefore important that, you the consumer has protection and that the Contractor you appoint is a genuine professional firm. CONSUMER AND CONTRACTOR PROTECTION Contractors Insurance Guarantee Service (NI) Ltd (C.I.G.S.) has been born out of this real need in Northern Ireland to provide a method to protect the consumer from the failure and misbehaviour of the unscrupulous contractor. THE NORTHERN IRELAND HOUSING EXECUTIVE The success of the scheme was recognised when The Northern Ireland Housing Executive announced, in March 1988, that grants will only be paid on condition that the work be carried out by a contractor who is Registered with an approved Warranty Scheme and who will provide an Insurance backed Warranty. Since 1988 Contractors Insurance Guarantee Services (NI) Ltd has been a Warranty Scheme that is recognised by the Northern Ireland Housing Executive in its provision of a Province wide register of Warranted Contractors" for grant applicants. WHAT IS A "REGISTERED CONTRACTOR"? A registered contractor with Contractors Insurance Guarantee Services (NI) Ltd is a contractor where the scheme has been satisfied that.. the contractor's management and administration structure is adequate for his activities. the contractor has had adequate experience in the construction industry. the contractor has adequate financial resources to fund his operation. the contractor has suitable Employers and Public Liability insurances. the contractor's previous contracts have been completed to the satisfaction of all parties. the contractor will encourage excellence and provide honourable practice in the conduct of his business and abide by the scheme code or conduct (copy available on request). the contractor will maintain a high standard of workmanship relative to his trade. THE BASIC SCHEME PRINCIPALS EXPLAINED HAVE CONFIDENCE IN YOUR CONTRACTOR A construction project can be one of the bigger financial decisions anyone can consider. The stress and worry of selecting a contractor can be daunting to most and as such this scheme exists to relieve you of that pressure. Price is important, but so is the confidence you have in the selection of the contractor. A C.I.G.S. Warranted Contractor is vetted for you and can provide the benefits outlined in this booklet. IDENTIFY A C.I.G.S. WARRANTED CONTRACTOR Having been accepted to the scheme the Contractor, can promote himself as a professional Warranted Contractor. using the recognised logo and scheme promotional literature. You can verify the contactors registration status by telephoning the scheme office ( ) or visiting our internet site at LEGAL PROTECTION: SMALL WORKS CONTRACT The Warranted Contractor uses the scheme s procedures and small works contract to legally bind his relationship with his customer thus protecting both parties interests and this will be referred to in a dispute, as the basis of the relationship. CUSTOMER INSURANCE WARRANTY The Customer can, as part of the Small Works Contract, be provided with an Insurance Company backed warranty for the period of the contract and two years thereafter. DISPUTES CONCILIATION On warranted projects both The Warranted Contractor and Customer have access to the scheme s professional conciliation procedure to resolve disputes via amicable dialogue and negotiated consensus. Compliance with this basic criteria is in itself an assurance to the consumer that the C.I.G.S. registered contractor is worthy of his status. CONTACT THE SCHEME OFFICE FOR FURTHER EXPLANATION

4 Find a contractor telephone Helpline Or visit :

5 POSTCODE CONTRACTOR/TELEPHONE & MOBILE CONTRACTORS ADDRESS (List current at date on front cover) BT04 2GE MAGILL CONTRACTS 96 Circular Road Belfast BT05 7SS Crosby Windows 11 Manns Road Belfast BT06 8JU Robert McKenzie Bldg Contr 2A Ravenhill Crescent Belfast BT07 3FH Bury Glass 29 Ailesbury Road Ormeau Road Belfast BT09 5EP Mr John A Glackin 7 Hillside Gardens Stranmillis BELFAST BT09 7ET Beechhill Development Co. Ltd Unit 1 Musgrave Park Ind. Estate Stockmans Way Belfast BT11 8BN Belfast Building Company 144 Glen Road Belfast BT11 8GD Mr John Rooney 16 Fruithill Park Belfast BT11 9DN Mr Kieran McCann Roofing & Building 26 Riverdale Park Drive Belfast BT12 6DT J & A Cooke 48 St. James Park Belfast BT12 6HX Mr Paul Martin 102 Broadway Donegal Road Belfast BT12 7DZ Property Pres. Bldg.Contr.Ltd Farset Enterprise Park Unit Springfield Road Belfast BT15 3PU Disability Needs Ltd Unit 3 1 York Road Belfast BT19 1YR Darren Sterrett Joinery & Building 9 Lord Wardens Green Bangor Co. Down BT22 1JH James H. Hughes Ltd 2 Upperballygelagh Road Ardkeen Newtownards Co. Down BT22 1JR Coulter Construction 11 Ballyrusley Road Portaferry Newtownards Co. Down BT22 1RD Mr Anthony McCallum 23 Ballyphilip Road Portaferry Newtownards Co. Down BT22 2HF Mr Peter Christie 2 Kilbright Road Millisle Co. Down BT22 2LZ Unit Developments Ltd C/O Jim Speers 239 Ballywalter Road Millisle Co. Down BT23 4EA O Miskelly Limited Unit 23A Crawfordsburn Road Industrial Estate Newtownards Co. Down BT23 4UU Cantley Construction Ltd 1 Mountain Park Newtownards Co Down BT24 8YJ Hanna Const. B'nahinch Ltd 172 Old Belfast Road Ballynahinch Co Down BT25 1NT D. Ferguson & Son 7 Barronstown Road Dromore Co. Down BT28 3XQ CDW Homes 26B Sheepwalk Road Lisburn Co Antrim BT30 7RQ M P Contracts 1 Denvir Court Downpatrick Co. Down BT30 8AU Patrick Trainor 217 Ballynoe Road, Downpatrick Co. Down. BT31 9DG John McCartan Ltd 34 Main Street Castlewellan Co. Down BT32 5LY Mr John McAleenan 12 Ballyshiel Road Katesbridge Banbridge Co. Down BT33 OLA Lomac Construction Ltd 86 Ballagh Road Newcastle Co Down BT34 1SY Aidan McParland 35 Barr Hill Road Ballylough Newry Co. Down BT34 2HJ LMC Contracts 40 Hilltown Road Mayobridge Newry BT34 2LY McGovern Construction NI Ltd 14 Bettys Hill Road Ballyholland Newry Co. Down BT34 2TB Seamus & Brendan Grant 7 Carney Grove Mayobridge Newry Co. Down

6 POSTCODE CONTRACTOR/TELEPHONE/MOBILE CONTRACTORS ADDRESS (List current at date on front cover) BT34 3PY Mallon & Fitzpatrick 61 Corrags Road Warrenpoint Newry Co. Down BT34 4HN JDL Contracts Ltd 23 Dougans Road Kilkeel Co Down BT34 4HY Mr Clifford Hanna 26A Leitrim Road Kilkeel Co Down BT34 4JB J. A. Graham & Son 146a Ballinran Road Kilkeel Newry Co. Down BT34 4JZ B Cousins Contracts Ltd Oaklodge 211 Newry Road Kilkeel, Newry Co. Down BT34 4PU R. G. Graham & Sons Ltd 96 Head Road, Ballymartin, Kilkeel, Co. Down. BT34 4RZ HJ Contracts (NI) Ltd 118 Tullyframe Road Kilkeel Co Down BT34 4UR Mr James Alex Martin 54 Sabbath Hill Ballymartin Annalong Co. Down BT34 5NB Jim Hollingsworth & Son Ltd 5 Drumarkin Road Rathfriland Newry Co. Down BT35 6QN Cairns Builders 18 Blackbridge Road Poyntzpass Newry Co Down BT35 7PZ Mr Joseph McCann 49 Carricknagavna Road Belleeks Newry Co Down BT35 7QH FAB Construction Ltd 16 Carrowbane Road Drumilly Belleek Co Fermanagh BT35 8RD Mr Patrick McDonald 73 Seavers Road Ballinliss Killeavey Co. Down BT35 8RD Mr Patrick McDonald 73 Seavers Road Ballinliss Killeavey Co. Down BT35 8RQ Doran Contracts Limited 12 Ayallogue Road Killeavey Newry Co. Down BT35 9HL Martin Brothers 20 Dundalk Road Crossmaglen Newry Co. Down BT35 9LY P. Murphy & Sons 36 Carnally Road Silverbridge Newry Co. Down BT35 OBE W Park & Son 20 Markethill Road Newtownhamilton Newry Co. Down BT36 4SY Kenny Construction 15B Ballyvesey Road Newtownabbey Co. Antrim BT36 7QW Cliftonville Construction 255 Antrim Road Newtownabbey Co Antrim BT36 7SZ B. Creighton Contracts 15 Glenwell Gardens Glengormley Co. Antrim BT38 8TP Shaun Owens T/as SOS Building 52 Station Road Greenisland Co Antrim BT39 9TX Mr John Agnew 52 Templepatrick Road Ballyclare Co Antrim BT39 9UG Mr Samuel Fee 196 Ballycorr Road Ballyclare Co Antrim BT39 ODN Mr. Charles Jamison 3 Newmill Road Templepatrick Ballyclare BT40 1PL Dunboyne Developments Ltd 2 Dunboyne Grove LARNE Co Antrim BT40 2RG Mr. James Connolly, 414 Old Glenarm Road Larne Co Antrim BT41 2NF LENAGH CONSTRUCTION 35 Lenagh Road, Randalstown, Co. Antrim. BT41 3ST Aughrim Building Company Ltd Aughrim Buildings, Aughrim Hse Aughrim Lane Creagh, Toomebridge Co. Antrim BT41 3TP P. McErlain Limited 60 Loughbeg Road Toomebridge Co Antrim BT42 4NT Mr John Dunlop 148A Carnalbanagh Road Broughshane Ballymena Co. Antrim BT43 5PG McKay Bros & CSM Developments 20 Ballyclosh Lane Old Cullybackey Road Ballymena Co. Antrim BT43 7LF J & A Smyth 17 Knowehead Road Broughshane Ballymena

7 POSTCODE CONTRACTOR/TELEPHONE/MOBILE CONTRACTORS ADDRESS (List current at date on front cover) BT43 7LX Mr Paul O'Loan 53 Glens Brae Road Martinstown Ballymena Co. Antrim BT44 8BU Norman Gordon & Sons Contracts 9 Aughnahoy Road Portglenone Co. Antrim BT44 8NW Mr Gerard McPeake 183 Moyagall Road Portglenone Co. Antrim BT44 8SZ McMullan & McAtamney 110 Bann Road Rasharkin Ballymena Co. Antrim BT44 9JQ Mr Gerard McCann 173 Corkey Road Loughgiel Ballymena Co. Antrim BT44 9RB Robert McIntyre & Son 56 Springmount Road Glarryford Ballymena Co. Antrim BT44 OQD PMC Construction 24 Clady Road Cushendun Co Antrim BT45 5GW Collins Contracts Ltd 19 Mullaghboy Glen Magherafelt Co Londonderry BT45 6JA Canavan Construction Ltd 133a Shore Road Ballyronan Magherafelt Co. Londonderry BT45 6LS E C Construction Limited 138 Shore Road Ballyronan Magherafelt Co Londonderry BT45 6NB R L Scott 41 Ballynagarve Road Magherafelt Co Londonderry BT45 7AX J McGoldrick Contracts 82 Glenelly Villas Draperstown Co Londonderry BT45 7SD Rea Joinery 23A Tullynagee Road Moneymore Co. Londonderry BT45 7SS Mr Derek Wilson 50 Loup Road Moneymore Magherafelt Co. Londonderry BT45 8JQ Seaview Developments Limited 4 Tamlaghduff Road Bellaghy Co Londonderry BT45 8PF Hall Construction 10 Hall Lane Mayogall Magherafelt Co. Londonderry BT46 5LF Mr William Nelson 46 Brackaghreilly Road Maghera Co. Londonderry BT46 5ND Mr Gerard John McNeill 33 Ranaghan Road Carrowmena Maghera Co. Londonderry BT46 5PR B J Construction 23 Grillagh Hill Maghera Co. Londonderry BT46 5RB DSK Contracts Ltd 6A Gortinure Road Maghera Co. Londonderry BT46 5TN Mr William Arbuthnot 4 Culnady Road Upperlands Maghera Co. Londonderry BT47 2EF C F Construction 4 Tamneymore Park Waterside Derry City BT47 3AX Gary Lynch Builders 21 Clon Road Eglinton Co. Londonderry BT47 3EH JFC Construction Limited 40 Lime Road Greysteel Londonderry BT47 3HL Edward Watson Construction 81 Brockagh Road Eglinton Co Londonderry BT47 3XS J & R Snodgrass 2 The Beeches Drumahoe Co Londonderry BT47 4AS Craigview Developments Ltd 113 Slievebouy Road Claudy Co. Londonderry BT47 4BY Kercon Construction Ltd Hawthorn House 1 Kincul Road Claudy Co. Londonderry BT47 4DX Tuohy Construction Ltd 14 Braefield Claudy Co Londonderry BT47 4PU Saldec Limited 255 Drum Road Dungiven Co Londonderry BT47 4SP Carnanbane Bldg Contr. Ltd 78 Magheramore Road Dungiven Co Londonderry BT47 4TW Sperrin Construction Ltd 53a Glenedra Road Feeny Co. Londonderry BT47 5NZ Mr Gareth Irwin 1 Dorchester Park Derry City Co Londonderry

8 POSTCODE CONTRACTOR/TELEPHONE/MOBILE CONTRACTORS ADDRESS (List current at date on front cover) BT48 0AE Armstrong Construction 2 Pennyburn Pass Londonderry Co. Londonderry BT48 0LY Foyle View Builders Ltd Site 8 Springtown Industrial Estate Derry BT48 6RG Northbrook NI Ltd 9 Artillery Street Londonderry BT48 7QQ J P Contracts 3 Maybrook Mews Londonderry Co Londonderry BT48 7TE Mr Fred Jones 50 Gleneagles Derry Co. Londonderry BT48 8JL A & G Construction 206 Culmore Road Culmore, Londonderry BT48 8SL J. J. Joinery & Construction 132 Elmvale Londonderry BT48 OLY AMS Ltd (Build & Main Contr) Unit 3, 4 Springtown Road Springtown Industrial Estate Londonderry BT49 9NB Mr Sean Donaghy 37 Laurel Road Glack Limavady Co. Londonderry BT49 ONL Devlin Building Services Ltd 37 Terrydremont Road Limavady Co. Londonderry BT51 3SJ John Arthur Joinery 78 Moneybrannon Road Aghadowey Coleraine Co. Londonderry BT51 5BY O'Kane Construction Ltd 23 Glen Road Garvagh Co Londonderry BT52 2PB Mr Ivan Morrell 16a Gateside Road Coleraine Co Londonderry BT53 6DB Holgar SpecialistGuttering Ltd 1 Beech Hill Ballymoney Co. Antrim BT53 6NQ Mr Craig Cusick 94 Knock Road Ballymoney Co Antrim BT53 8QS A. Kane Construction 85 Lisnagat Road Liscolman Ballymoney Co. Antrim BT53 8RP Armoy Homes Ltd 78 Ballykenver Road Armoy Ballymoney Co. Antrim BT53 8TA Mr Bryan McBride 41 Carrowreagh Road Armoy BT54 6AU Mr Gerard McAuley 27 Glentaise Drive Ballycastle Co Antrim BT57 8QI H & A McAlister 30 Castlecatt Road Bushmills Co Antrim BT60 1TL Stanley Lockhart Building Serv 20 Dunesmullan Road Markethill Armagh Co. Armagh BT60 2AU SL McNiece Building Contrs Ltd 70 Ennislare Road Ballynagalliagh Armagh BT60 2RX Carr Construction Ltd 78 Granemore Road Keady Co Armagh BT60 3NZ Manor Contracts Limited Callan House 49 Hill Street Milford Co. Armagh BT60 3NZ Manor Contracts Limited Callan House 49 Hill Street Milford Co. Armagh BT60 4NL Allen Brothers, 24 Knappagh Road Killyleagh Caledon Co. Armagh BT60 4TA FMN Contracts 115 Coolkill Road Tynan Co Armagh BT61 7HR MAMO CONTRACTS LTD Building Maintenance Civil Engineering Unit 1-4 Lonsdale Ro ARMAGH BT62 1NL Mr. William G. Neill, 9 Eglish Road, Portadown, Co. Armagh. BT62 1QZ D & J.R Construction 2 Farra Road Portadown Craigavon Co. Armagh BT63 5LT Mr. Ronald Forbes, 28 Breagh Road, Portadown, Co. Armagh. BT63 5NT O'Dowd Contracts Ltd 31 The Slopes Ballydougan Portadown BT63 5RT Bell Building 14 Tarsan Lane Portadown Co. Armagh

9 POSTCODE CONTRACTOR/TELEPHONE/MOBILE CONTRACTORS ADDRESS (List current at date on front cover) BT66 6DN Pitchline Limited 24a Francis Street Lurgan Craigavon Co. Armagh BT67 0NY Robert Sloan Building Contract 4 New Helmsley Blackwood Road Moira, Craigavon Co Armagh BT67 9DW KMC Construction 61 Allenhill Drive Lurgan Craigavon Co. Armagh BT69 6HE R S Parr 105 Rehaghy Road Tannagh Aughnacloy Co. Tyrone BT70 3BW Mr Paul Holland 128 Gortlenagham Road Dernaseer Dungannon Co. Tyrone BT70 3LG J.P.S. Construction 8 Derraghadoan Road Dungannon Co. Tyrone BT70 3NG Mr David Davidson 69 Old Caulfield Road Dungannon Co Tyrone BT71 4QU Icon Const. Management Ltd 59 Ferry Road Dungannon Co. Tyrone BT71 4QZ Mr. Michael McVeigh 25 Annaghmore Road Coalisland Dungannon Co. Tyrone BT71 5DS Quinn Utilities (NI) Ltd 225 Washingbay Road Coalisland Co Tyrone BT71 6BZ Mr Adrian Johnston 11 Belvedere Park Dungannon Co Tyrone BT71 7PL Mr Maurice Daly 19 Crubinagh Road Eglish Dungannon Co. Tyrone BT74 4GG K & C Building Contractors 15 Mullaghmeen Road Enniskillen Co Fermanagh BT75 OQU Mr. William Adams, 62 Clabby Road, Fivemiletown, Co. Tyrone. BT78 1PD Borne Builders Limited 2 Coolnagard Drive Cannonhill Omagh Co. Tyrone BT78 1PX Baxter Properties Ltd 35 Drum Road Omagh Co Tyrone BT78 1QQ Mr Thomas Armstrong 91 Tullycunny Rd Seskinore Omagh Co. Tyrone BT78 1RG Mr Michael Quinn 4 Coolnagard Lane OMAGH Co Tyrone BT78 1RU Mr Niall Darcy 38a Oldfort Road Omagh Co Tyrone BT78 2BJ Peter Mullan & Son 10 Kiln Street Fintona Co Tyrone BT78 2BN Cochrane Brothers Ltd 10 Craigavon Road Fintona Omagh Co. Tyrone BT78 2EY Loane Constr & Carpentry Ltd 81 Kilnahushogue Road Fintona Co Tyrone BT78 2EZ Mr Gerry Mellon T/as Mellon Construction 20 Kilnahushogue Road Fintona Tyrone BT78 3DS Mr Kieran Bresnahan 7 Crosshill Heights Dromore Co. Tyrone BT78 3PP McGrenaghan Contracts 32 Glengeen Road Trillick Omagh Co. Tyrone BT78 3TP BOA Homes Ltd Peter Teague & Gerard Carrigan 51 Crossan Road Trillick Co. Tyrone BT78 4HR R.G. & G. Sproule 17 Letterbin Road Newtownstewart Omagh Co. Tyrone BT78 4LB Mr Charlie McMullan 64 Deerpark Road Newtownstewart Co. Tyrone BT78 4LX Walker Brothers 1 Kilstrule Road Ardstraw, Newtownstewart Omagh Co. Tyrone BT78 5QH G.A. Adams Roofing 1 Mullaghmena Avenue Gillygooley Road Omagh Co. Tyrone BT79 7ND Provincial Dev. & Services Ltd 1 Hawthorn Road Omagh Co. Tyrone BT79 9BP James J Rafferty Limited 165 Camlough Road Carrickmore Sixmilecross Co. Tyrone BT79 9NZ A Owens T/as AMO Contracts 87 Tullyneil Road Sixmilecross Omagh Co. Tyrone

10 POSTCODE CONTRACTOR/TELEPHONE/MOBILE CONTRACTORS ADDRESS (List current at date on front cover) BT79 OPU Christopher Clarke 5 Riverview Road Omagh Co Tyrone BT80 8NL R S Greer 15 Lime Kiln Lane Cookstown Co. Tyrone BT80 9ER Mr Gerard Joseph McKernan 19 Keenaghan Road Cookstown Co Tyrone BT80 9NX Scallagh Limited 79 Dunnamore Road Cookstown Co Tyrone BT80 OAS McOsker Contracts 62 Ballygillen Road Ballinderry Bridge Cookstown Co. Tyrone BT81 7BE Patrick & Gibson 47 Upper Strabane Road Castlederg Co. Tyrone BT81 7JL Mr. Samuel Barclay, 32 Grahamstown Road, Castlederg, Co. Tyrone. BT81 7RX D. Roulston & Sons 21 Learmore Road Castlederg Co. Tyrone BT82 0SN Balcon Construction Ltd 117 Carrickayne Road Dunamanagh Co Tyrone BT82 9DH T C Builders 68 Lisnafin Park Strabane Co. Tyrone BT82 9GB Kane&McHughPlumbing&HeatingLtd 22 Glenfinn Park Strabane Co Tyrone BT82 9HB WS Building Contractor 7 The Terrace Sion Mills Co Tyrone BT82 9QZ Carlin Const. & Joinery Ltd 1 Somerville Road Strabane Co. Tyrone BT82 OED Mr William Young 293 Victoria Road Strabane Co. Tyrone BT82 OHP William H Donnell 71 Berryhill Road Artigarvin STRABANE Co Tyrone BT92 2DZ P. McAuley & Sons Derryhowlaght West Five Points Bellanleck Enniskillen Co. Fermanagh BT92 4BU Mr Tony Malanaphy 56 Corrameen Road Kinawley Enniskillen Co. Fermanagh BT92 7HF S & A McAloon 12A Drumshancorick Road Aughnashammer, Roslea Enniskillen Co. Fermanagh BT92 9FT Francis Drumm Ltd 26 Drumetta Road Aghalane Enniskillen Co Fermanah BT93 3EP Mr Michael McGarrigle 100 Commons Belleek Enniskillen Co. Fermanagh BT93 4AE James H. Doherty & Sons The Plantings Knockaraven Not provided Garrison Co. Fermanagh BT93 5EX Paul McAloon & Sons Limited 27 Loughview Drive Belcoo Enniskillen Co. Fermanagh BT93 5FX Mr Gareth McGrath 171A Boho Road Belcoo Enniskillen Co. Fermanagh BT93 6GA Mr Donal Corrigan 31 Knockmore Road Drumary, Derrygonnelly Enniskillen Co. Fermanagh BT93 6GF Peter Murphy & Son Ltd 81 Knockmore Road Keaden Derrygonnelly Co Fermanagh BT93 6HL McConnell and Dundas 14 Tonagh Road Derrygonnelly Enniskillen Co. Fermanagh BT93 6JN Mr Kevin Gallagher 461 Derrygonnelly Road Derryvarymore Enniskillen Co. Fermanagh BT93 6JN Mr Kevin Gallagher 461 Derrygonnelly Road Derryvarymore Enniskillen Co. Fermanagh BT94 3FJ Mr Gerald Foy 31 Clanagh Road Tempo Enniskillen Co. Fermanagh BT94 3FJ Mr Gerald Foy 31 Clanagh Road Tempo Enniskillen Co. Fermanagh BT94 3LU McCarron Brothers Ltd 2 Enniskillen Road TEMPO Enniskillen Co. Fermanagh

11 POSTCODE CONTRACTOR/TELEPHONE/MOBILE CONTRACTORS ADDRESS (List current at date on front cover) Find a contractor telephone Helpline Or visit :

12 THE SMALL WORKS CONTRACT A single Warranty Certificate is issued for the agreed period of the works, as specified on the Small Works Contract and for two years thereafter. The Warranty Certificate is sent to the client with copies sent to the "Warranted Contractor" and other involved parties (e.g Housing Executive, Bank if applicable). PROVISION OF A CUSTOMER WARRANTY (Insurance Company backed protection) For full peace of mind a Warranted Contractor registered with this scheme can provide an Insurance backed warranty underwritten by HCC International Insurance Company Plc., for contracts up to 150,000 (Plus V.A.T.). Larger contracts will be considered if required. WHAT COVER DOES THE WARRANTY PROVIDE? The scheme warranty relates to building works and allied trades carried out in connection with the renovation, repair, extension and construction of housing for the period of the works plus two years thereafter (As agreed in Small Works Contract and summarised on the Warranty Certificate). APPLYING FOR A WARRANTY Prior to the commencement of the works the "Warranted Contractor" and his client must sign and agree a Small Works Contract (SWC). Each SWC has a unique reference number. A contract for this purpose is supplied by Contractors Insurance Guarantee Services (NI) Ltd. Alternatively a standard construction J.C.T. contract can be used in replacement of the scheme Small Works Contract. The Small Works Contract is designed to clearly set out the responsibilities of both parties and in particular the details of the contract, the agreed price of the works, method of payment, commencement date and period of the contract. If the original period of the works set out in the Small Works Contract is to be amended or extras have occurred either party can request in writing giving the reason for the change. If agreed an amendment will be applied to the Warranty. The scheme will contact the client, contractor and/or Housing Executive (if applicable) at stages up to completion of the works to monitor the project progress. CONFIRMATION OF WARRANTY COVER Warranty cover is only in force once the customer is in possession of a valid Warranty Certificate issued by Contractors Insurance Guarantee Services Limited (NI) Limited. The sending of a Small Works Contract and warranty premium payment is not in its self confirmation of the issue of Warranty Cover. A contractor must be "Registered" with the scheme to enable a warranty to be issued. THE COST OF A WARRANTY If a warranty is required, the "Warranted Contractor" will include a modest fee in his Contract Price for the insurance backed warranty. The warranty premium is calculated on the Total Contract Price (inclusive of V.A.T.). (Usually around 1%). The "Warranted Contractor" will outline this when completing the Small Works Contract. If the contract is Housing Executive Grant aided this may be allowed as part of the Grant Payment. LEGAL RIGHTS Contractors Insurance Guarantee Services (NI) provides protection in addition to, but does not replace, consumer s common law or statutory rights. If the contract involves a Housing Executive grant, the "Warranted Contractor" has the right for the Grant payment to be assigned to him as part payment of the total contract price. A form of assignment is provided by Contractors Insurance Guarantee Services (NI) Ltd for this purpose. A copy of the Small Works Contract and premium is sent by the "Warranted Contractor" to the C.I.G.S. office, who then issue a Warranty Certificate for the contract. THE BASIS OF AGREEMENT

13 CUSTOMER INSURANCE WARRANTY (A) PRIMARY WARRANTY COVER PERIOD PERIOD OF THE WORK IN PROGRESS Ai) The warranted contractor will be responsible, at his own expense to rectify any proven defects or snagging provided for in relation to the works specified in the contract documents. Aii) If the warranted contractor is still trading and refuses to rectify the proven defect/s the complaint must be referred to the scheme "Complaints Conciliation Procedure" (See page 5). If a decision is reached in favour of the insured and the contractor continues to refuse to carry out and complete the works the scheme will issue a Default Notice specifying a notice period after which the scheme will assist in the appointment of another registered contractor to undertake completion of the works. The insurer will indemnify the Certificate Holder up to an amount being the proven additional cost of completing the Works beyond the original contract price, in a manner equal to but not better or more extensive than that provided for in the contract documents and not exceeding the limit of indemnity stated on the Warranty Certificate (Maximum 15000). Aiii) However, in the event of the warranted contractor no longer trading having failed to complete the works because of death, insolvency or ceasing to trade the complaint must be referred to the scheme "Complaints Conciliation Procedure" to verify the contractors status. If a decision is reached in favour of the insured the scheme will assist in the appointment of another registered contractor to undertake completion of the Works and the insurer will indemnify the Certificate Holder up to an amount being the proven additional cost of completing the Works, beyond the original contract price, in a manner equal to but not better or more extensive than that provided for in the contract documents and not exceeding the limit of indemnity stated on the Warranty Certificate. Subject to the Insurer General Terms & Conditions (B) SECONDARY WARRANTY COVER PERIOD AFTER COMPLETION Bi) When the Works are completed by the warranted contractor he will be fully responsible for any proven defect/s arising before the expiry date set out on the Warranty Certificate due to proven faulty workmanship or materials and he will rectify it at the earliest possible moment and will bear the cost of this. must be referred to the scheme "Complaints Conciliation Procedure". If a decision is reached in favour of the insured and the contractor continues to refuse to rectify the defect/s the scheme will issue a Default Notice specifying a notice period after which the scheme will assist in the appointment of another warranted registered contractor to undertake correction of the defect/s. The insurer will indemnify the Certificate Holder up to an amount being the proven additional cost of completing the Works, beyond the original contract price in a manner equal to but not better or more extensive than that provided for in the contract documents and not exceeding the limit of indemnity stated on the Warranty Certificate. Subject to the insurer General Terms & Conditions Biii) However, in the event of the warranted contractor no longer trading having failed to complete the works because of death, insolvency or ceasing to trade the complaint must be referred to the scheme "Complaints Conciliation Procedure" to verify the contractor s status. If a decision is reached in favour of the insured the scheme will assist in the appointment of another registered contractor to undertake correction of the proven defect/s and the insurer will indemnify the Certificate Holder up to an amount being the proven additional cost of completing the Works, beyond the original contract price, in a manner equal to but not better or more extensive than that provided for in the contract documents and not exceeding the limit of indemnity stated on the Warranty Certificate. Subject to Insurer policy terms and conditions. YOU AND YOUR CUSTOMER (A) Communication: Many disputes arise due to the failure of both parties to communicate their requirements. It is essential that instructions start with the completion of the Small Works Contract which clearly sets out the contract documents and cost for the works. Any variations thereafter must be in writing thus avoiding any misunderstanding. Additional work can cause problems if not dealt with correctly. The Contractor should at all times obtain agreement with his customer with regards the reason and type of addition including any additional cost. Such should be confirmed in writing to void any ambiguity in relation to such changes. The Contractor must ensure correct invoicing/ statements are issued to his customer. Invoices should clearly identify the work it relates to under the agreement or identified as an extra agreed during the contract period. (B) Professional Supervision: It is always preferable that, the customer have their own Builders Surveyor or Architect supervising the Contractors work and for that person to approve the payment/stage payment to the Contractor. For the Contractor to have another professional person to talk to who is working for the Applicant avoids many difficulties that can arise. It is, however, recognised that the customer does not always have or can afford professional supervision and as such good communication and paperwork (See A Above) is essential between both parties. Bii) However, if the warranted contractor is still trading and refuses to rectify the proven defect/s the dispute CUSTOMER PEACE OF MIND

14 DISPUTES CONCILIATION If a dispute should arise under the contract and a valid warranty has been arranged the following "Complaints Conciliation Procedure" is available to both Warranted Contractor (Contractor) and customer (The Insured).. COMPLAINTS CONCILIATION PROCEDURE * Other parties The officer will request information or representation from any other organisation he considers will assist with the resolution of the complaint. These representatives may also be invited, by the officer, to attend a formal site meeting, chaired by him, with other parties. Private Negotiation: Initially it will be the duty of the insured and contractor to try to resolve any problem that may arise by means of private negotiation through amicable dialogue. Scheme Notification: Should a complaint remain unresolved through private negotiation the insured must formally write to the scheme summarising the circumstances of the complaint together with details of any alleged defective workmanship and/or materials and forward a copy to the contractor. The insured may also contact the scheme by telephone to discuss and provide details of the complaint quoting the Warranty Certificate reference. Notification must be within a reasonable time of occurrence (maximum allowance is 30 days of such occurrence) and within the "warranty period". Scheme/Insurer officer appointed: Once the scheme receives notification they appoint a scheme/insurer officer to the complaint whose remit is to impartially investigate the allegations thoroughly. It is a condition of this warranty that the officer must receive full co-operation in respect of all aspects of his investigations: * The Insured The officer will review the information already provided but may request the insured to provide further documentation and/or details regarding the complaint. The officer will also require full financial/payments details in relation to the project. He may also be required to visit the insured, independently and/or jointly with the contractor at the site address to obtain additional material which may include a photographic record. If the architect of the project has a supervisory role they may wish to provide additional supporting information on behalf of the insured. If the insured is not a professional within the construction industry and the Architect only has provided a design function, due care by the insured must be made in presenting allegations of defective workmanship and/or materials. The officer may require the insured to attend a formal site meeting, chaired by him, with other parties. * The Contractor The officer will contact the contractor and/or (if required) arrange to meet him, independently and/or jointly with the insured at the site address, to obtain further details of the contract and a statement of the nature of the complaint from his (the contractor s) prospective. Additionally the officer will review the contractor s attempts to resolve the complaint with the insured through personal negotiation and the reasons why that approach failed. The officer may require the contractor to attend a formal site meeting, chaired by him, with other parties. COMPLAINTS CONCILIATION PROCEDURE: RESOLU- TION NOTICE After assessing the information provided and discussing the complaint independently or collectively with each party the officer will co-ordinate continued dialogue to try to formulate a satisfactory amicable resolution to the complaint. After continuous assessment of the information provided and opinions of the parties involved the officer will, even if consensus cannot be reached, issue one of the following scheme FORMAL RESOLUTION NO- TICES... COMPLAINT: RESOLUTION NOTICE A The scheme finds in favour of the insured and instructs the original warranted contractor to address the complaint, under this resolution at his own expense and an agreed time frame for completion. Or COMPLAINT: RESOLUTION NOTICE B The scheme finds in favour of the warranted contractor and instructs the insured of their obligations/ requirements under this resolution and an agreed time frame for completion.. Or COMPLAINT: RESOLUTION NOTICE C The scheme finds in joint favour of the insured and contractor when joint responsibility is identified and instructs both parties of their obligations / requirements under this resolution and an agreed time frame, for both parties for completion. Or COMPLAINT : FORMAL CLAIM / DEFAULT If following a Notice by the Scheme under resolution A or C above there is not satisfactory resolution of the matter (which is subject of Conciliation) within the agreed timescale then the Scheme will issue a Default Notice specifying a notice period after which the provisions of this Policy will apply and an alternative contractor will be appointed to complete the outstanding work. Subject to Warranty Policy Terms and Conditions. CONCILIATION BY NEGOTIATED CONSENSUS