Community Spotlight: Miami/Dade County
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- Christine Hopkins
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1 Community Spotlight: Miami/Dade County 1
2 Community Spotlight: Miami/Dade County * Combines centralized intake with no wrong door approach. Efficient system for administering assistance (network of partner agencies provide services, but financial assistance issued through one source). Employs variety of strategies to help stabilize households. * Miami Dade County includes the following HPRP Grantees: Miami Dade County, City of Miami, North Miami and Miami Gardens. 2
3 Program Highlights Multi-agency network allowed program to serve over 1,500 households in its first year of operations. Program design utilizes existing service providers to avoid re-creating a new system of care. Very broad eligibility criteria designed to meet the housing needs of various high risk groups. Centralized Intake features: One central helpline where applicants can call Applicants can go to multiple locations throughout the community to apply. One common application form One administrative agency that pays all vendors 3
4 Housing Assistance Network of Dade ( HAND ) Overall Coordination (Citrus Health Network) Helpline (Camillus House) Legal Assistance (Legal Services) Credit counseling (South Florida Urban Ministries/United Way) Case Management for Housing: Persons with disabilities (CCDH, CIL) Jail/Hospital Discharges (Citrus/Miami Outreach/CIL) Youth aging out of foster care (Our Kids/child welfare) Farmworkers, domestic violence (Mujer, CAA) Homeless (Outreach and Homeless Providers) General Population (CAA, Faith-Based Groups, etc) 4
5 HAND PROGRAM LOGIC MODEL MARKETING ENTRY ASSESSMENTS/ SERVICE DELIVERY VERIFICATION/ FRAUD DETECTION DISBURSEMENT S FOLLOW UP/EVALUATION One Toll-Free Helpline Outreach to persons on the street Provider network 311 Media Central entry but no wrong door Telephone triage through Helpline Persons can also walk into provider sites Case Management Agency completes application with applicant. Referred for Legal Services and other needed services. Applications screened for duplicate services from other prevention and HPRPR Providers. Case manager submits application of eligible families to Citrus. Citrus provides approval. Also verifies status of vendor. Citrus completes inspection and rent survey. Provides notice of approval to case manager who gives copy to applicant and landlord. Citrus issues check to vendor. Citrus pays case management entity for applications completed. Case manager conducts 3 month re-assessment. HAND Advisory Council reviews program outcomes and procedures on a quarterly basis. 5
6 HAND Payment to Partners for Case Management Services: In order to increase efficiency and control costs, it is necessary to establish a fixed price for case management services. HUD provided approval for using a fixed price. We determined based on provider input, that the average time it would take to complete an initial assessment is three hours. The average time to complete a three month re-assessment would be one and a half hour. The market price for case management services according to Medicaid and similar rates for this area is $50 an hour. Therefore, we pay a fixed price of $150 for a completed and approved initial assessment and $75 for a 3-month re-assessment. 6
7 HAND PROGRAM TYPICAL ASSISTANCE LEVELS Three months rent unless they meet high risk factors below. Six months for those at higher risk of homelessness: extremely low income, disabled or unemployed. Twelve months if they are disabled and pending a subsidized housing program or if they were homeless and are unemployed but enrolled in a job/employment program. After first two months, amount of assistance gradually decreases so tenant s share of rent increases.
8 CLAIMS PROCESSED. FIRST YEAR OUTCOME. 8
9 CLAIMS PROCESSED. FIRST YEAR OUTCOME. 9
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