OverviewXPe.book Page 1 Monday, February 5, :08 PM. MetaFrame XP TM e. English Version 1.0 Part Number

Transcription

1 OverviewXPe.book Page 1 Monday, February 5, :08 PM MetaFrame XP TM e English Version 1.0 Part Number

2 OverviewXPe.book Page 2 Monday, February 5, :08 PM Part Number

3 OverviewXPe.book Page 3 Monday, February 5, :08 PM Contents 3 Overview of Server-Based Computing Independent Computing Architecture and ICA Clients Citrix ICA Clients ICA and Client Devices Citrix Server Farms Independent Management Architecture (IMA) Citrix Management Console Citrix NFuse Citrix MetaFrame XPe Citrix Load Manager Citrix Installation Manager Citrix Resource Manager Citrix Network Manager MetaFrame XPe Documentation Using PDF Documentation Using Online Help Finding Information About Windows Servers Service and Support Subscription Advantage Citrix on the World Wide Web Before You Install MetaFrame XPe MetaFrame XP Licensing and Activation Installing and Activating MetaFrame XP

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5 OverviewXPe.book Page 5 Monday, February 5, :08 PM Citrix MetaFrame XPe Version 1.0 Thank you for purchasing Citrix MetaFrame XPe. MetaFrame XPe is the total Citrix solution for a global enterprise providing the core features of MetaFrame XP as well as server load management, automated application installation, server resource management, and integration with third-party SNMP management consoles. Before you install MetaFrame XPe, please read this guide for information about the materials in this package. MetaFrame XP Application Server for Windows, Version 1.0, is the Citrix advanced server-based computing solution for Microsoft Windows servers. The MetaFrame XP product incorporates the Citrix ICA (Independent Computing Architecture) protocol and provides highperformance, cost-effective, and secure ways to deploy, manage, and access applications throughout an enterprise, regardless of client device or network connection. MetaFrame XP provides the following benefits: Brings server-based computing to heterogeneous computing environments, providing access to shrink-wrapped and custom 32-bit Windows applications regardless of client hardware, operating platform, network connection, or protocol. Offers enterprise-class server and client management, which allows IS professionals to scale, deploy, and support applications from a single location. Provides a seamless user experience at the desktop by providing Windows-based applications with exceptional performance that is independent of bandwidth.

6 OverviewXPe.book Page 6 Monday, February 5, :08 PM 6 MetaFrame XPe Overview Guide Overview of Server-Based Computing Heterogeneous computing environments are a fact of life in the today s enterprise. Computing infrastructures typically are built around incompatible parts, including an installed base of various client devices (PCs, terminals, network computers, and portables), different operating systems, multiple network protocols, and various types of network connections. Regardless of differences in computing environments, enterprises need to make applications available to all of their users. MetaFrame XP bridges differences in computing environments. MetaFrame XP allows organizations to keep their desktops of choice and provide the best application fit for users and the enterprise. Citrix MetaFrame XP application servers and Independent Computing Architecture (ICA) Client software are designed to meet the needs of all types of businesses, including large enterprises and application service providers (ASPs), whose customers require robust, easily managed, and cost-effective delivery of Windows applications to a variety of client devices. Because the ICA protocol developed by Citrix supports all types of hardware, operating platforms, network connections, and network protocols, it lets organizations deliver a common set of applications to different types of client devices and to users in separate locations, with better performance than alternative technologies. Because MetaFrame XP centralizes application installation and management, it simplifies administration and unifies the enterprise computing environment. Citrix technologies and MetaFrame XP deliver solutions with a variety of benefits for application deployment throughout the enterprise: Seamless desktop integration. MetaFrame XP provides a familiar user experience because it enables complete access to local system resources, such as 16-bit stereo audio, local drives, COM ports, local printers, and the Windows clipboard. Applications look, feel, and perform as though they are running locally, even though applications run remotely on the MetaFrame XP server. Users need no additional training because they continue working in their familiar personal computing environments. Printer management features in Citrix Management Console simplify printer configuration, providing users with more flexibility and access to local printers. The business recovery feature in ICA Client software provides reliable backup connections to ensure users have consistent access to published applications.

7 OverviewXPe.book Page 7 Monday, February 5, :08 PM Citrix MetaFrame XPe Version Any client device. MetaFrame XP extends Windows applications to virtually any client device and platform, including all Windows platforms (Windows 2000, Windows CE, Windows Me, Windows 98, Windows 95, Windows NT, Windows for Workgroups 3.11, and Windows 3.1) as well as non-windows client platforms including DOS, UNIX, Linux, OS/2 Warp, Macintosh, and Java. Any network connection. Users can connect to networked MetaFrame XP servers through standard telephone lines, WAN links (T1, T3, 56Kb, X.25), broadband connections (ISDN, Frame Relay, ATM), wireless and CDPD connections, and the Internet. The unique bandwidth-conserving nature of the Citrix ICA protocol makes it an efficient solution for any network type, whether dial-up, LAN, WAN, Internet, Intranet, or wireless. ICA performance is fast and consistent, regardless of network infrastructure. Any network protocol. MetaFrame XP supports ICA connections over TCP/IP, IPX/ SPX, NetBIOS, SLIP/PPP, and asynchronous protocols. The Citrix ICA protocol is optimized for low-speed connections (28.8Kbps is the recommended minimum speed). Dial-in async support eliminates the need to configure a RAS server or RAS connection for client computers. Sever-based computing is a logical, efficient paradigm for today s networking environments. Server-based computing helps organizations simplify application deployment and administration, and thereby reduce the total cost of ownership of their application services. The components and technologies that enable Citrix server-based computing include MetaFrame XP application servers, ICA Client software, the ICA protocol, and Independent Management Architecture (IMA), the foundation layer that unifies Citrix server-based computing solutions. Citrix server-based computing is built on several key components: Multiuser operating system. Server-based computing requires an operating system that allows multiple concurrent users to log on and run applications in separate, protected sessions on a single server. MetaFrame XP runs on Windows 2000 Servers (Server, Advanced Server, or Datacenter Server), Windows NT Server 4.0, and Terminal Server Edition. In these server operating systems, MultiWin technology licensed from Citrix provides the multiuser capabilities. MetaFrame XP server software. MetaFrame XP is the application server component of Citrix s server-based computing solutions. The MetaFrame XP product incorporates Citrix s ICA protocol. The ICA protocol separates an application s logic from its user interface, so that only keystrokes, mouse events, and screen updates (with required data such as sound) are sent across the network.

8 OverviewXPe.book Page 8 Monday, February 5, :08 PM 8 MetaFrame XPe Overview Guide Citrix ICA Clients. End users access applications running on MetaFrame XP servers using ICA Client software installed on their client devices. ICA lets virtually any type of client device access applications over any type of network connection, including LAN, WAN, dial-up, and direct asynchronous connections. Because ICA does not download applications to client devices (as in the Network Computing architecture), application performance is not limited by bandwidth or device performance. Independent Computing Architecture and ICA Clients MetaFrame XP provides server-based computing to local and remote users through the Independent Computing Architecture developed by Citrix. ICA is the foundation of Citrix server-based computing with MetaFrame XP and ICA Client software. In simplified terms, the ICA protocol transports an application s screens from a MetaFrame XP server to ICA Client users, and returns the users input to the application on the server. As an application runs on a MetaFrame XP server, MetaFrame XP intercepts the application s display data and uses the ICA protocol to send this data (on standard network protocols) to the ICA Client software running on the user s client device. When the user types on the keyboard or moves and clicks the mouse, the ICA Client sends this data to the application on the MetaFrame XP server. The Citrix ICA protocol provides advanced capabilities and enhanced performance with Windows terminal services. ICA delivers high performance on high- and lowbandwidth connections. It requires minimal client workstation capabilities, and includes error detection and recovery, encryption, and data compression. Citrix ICA Clients Citrix ICA Client software lets users connect to Citrix servers (MetaFrame XP, MetaFrame, and WINFRAME) and access applications. The ICA Client extends the reach of Windows, Java and UNIX-based applications to virtually any client platform or device, including: 286, 386, 486 and Pentium-based PCs, Windowsbased terminals, network computers, wireless devices, ICA-based information appliances, RISC-based systems, PowerPCs, UNIX based computers, and X-based devices. ICA clients are available for Windows, Macintosh, UNIX, Linux, EPOC, Windows CE, DOS, and Java platforms, as well as Web browsers that use the ActiveX control or Netscape plug-in. For detailed instructions on installing and configuring Citrix ICA Clients, refer to the Citrix ICA Client Administrator s Guides for the clients you plan to deploy.

9 OverviewXPe.book Page 9 Monday, February 5, :08 PM ICA Client Platforms Citrix MetaFrame XPe Version Citrix continually updates its ICA Clients to support varied client computing platforms and operating system versions. The MetaFrame XP product package includes a CD-ROM containing current versions of all ICA Clients at the time of this server release. Please visit the Citrix Web site download area at for information on new and updated ICA Clients. The ICA Clients support the following computing platforms: Windows 32-bit. The ICA Win32 Client supports client devices running Windows 9x, Windows NT 3.51, NT 4.0 (Workstation and Server), and Windows In addition, Citrix provides versions of the ICA Win32 Client that are installable as browser plug-ins and support Application Launching and Embedding with compatible browsers. Application launching is available with any Windows-based Web browser that supports configurable MIME types. Microsoft Internet Explorer 4 and later versions, and Netscape Navigator 4 and later versions also support application embedding. Windows 16-bit. The ICA Win 16 Client supports client devices running Windows 3.1 or greater (running in enhanced mode) and Windows for Workgroups 3.11 or greater. It also supports client devices running OS/2 2.1, OS/2 Warp Connect 3.0, and OS/2 Warp 4.0. Windows CE. The ICA Windows CE Client works with client devices running Windows CE 2.0 or later, including HPC, HPC Pro, PocketPC, and Palm formfactor devices. OEMs also include a WinCE Client on Windows Based Terminals. EPOC. The ICA EPOC Client works with client devices running EPOC release 5. The EPOC client is downloadable from Java. The ICA Client for Java is a full client application that works on most computing platforms. It can be used as an applet that supports application embedding with Web browsers that fully implement Sun s Java Virtual Machine (JVM) Version 1.1 or later. Macintosh. The ICA Client for Macintosh supports Apple Macintosh (and compatible) computers that contain or PowerPC microprocessors, with the following operating system versions: System 7.1 or later with installation of Apple s Thread Manager; System 7.5.3; Mac OS 8 or later.

10 OverviewXPe.book Page 10 Monday, February 5, :08 PM 10 MetaFrame XPe Overview Guide UNIX. The ICA UNIX Client is available for client devices running the following versions of UNIX: Linux x86: Red Hat 6.1, SuSE 6.4, Slackware 7.0, Debian 2.2, and Caldera 2.4 Linux ARM: Netwinder Linux, kernel Version SCO UnixWare 7 (UnixWare 2.1 and OpenServer 5 with Binary Compatibility Modules from SCO) Hewlett Packard HP-UX 10.x and above Sun Solaris and above (SPARC); Version 2.6 and above (x86) Sun SunOS Silicon Graphics IRIX 6.2 and above Digital UNIX 3.2 and above IBM AIX and above DOS. ICA Clients for DOS are available in 32-bit and 16-bit versions. The 32-bit version provides more features than the 16-bit version, while requiring less conventional memory. The ICA Clients for DOS require DOS 4.0 or later and an i386 or better processor. Application Launching and Embedding When you publish applications with MetaFrame XP, two methods are available to make the applications available through Web browsers. These methods, referred to collectively as Application Launching and Embedding (ALE), let users connect to MetaFrame XP servers and use applications by simply clicking links on a Web page. Launching. Application Launching refers to running an application in an application window that is separate from the Web browser window. When a user launches an application from a Web page, the application runs in a separate window and the user can continue to access other Web pages in the browser. Embedding. Application Embedding refers to running an application in a Web page that is displayed in a Web browser window. The Web page can include instructions or other information, as well as HTML formatting that integrates the application into the page.

11 OverviewXPe.book Page 11 Monday, February 5, :08 PM Citrix Server Farms Citrix MetaFrame XPe Version NFuse application portals. With Citrix NFuse, users can connect to applications through corporate application portals that present customized application sets. NFuse runs on a Web server and communicates with MetaFrame XP servers through Citrix XML service. When users click an application link on an application portal Web page, NFuse automatically downloads the appropriate ICA Client (if necessary) and launches the application. ICA and Client Devices ICA enhances the user experience because it supports file system redirection for client drive mapping, print redirection for client printer mapping, and COM port redirection. Drive mapping. Drive mapping allows disks on the Citrix server to be remapped so that ICA Client users can access their local disks by their usual local drive letters. Printer mapping. Printer mapping allows a printer device on the Citrix server to be redirected to a printer that is defined on the client computer. COM port redirection. COM port redirection allows a COM port on the client computer to be treated as a COM port on the Citrix server. Configuration of these mappings is built into the standard Windows device redirection facilities. The client mappings appear as another network that presents the client devices as sharepoints to which a drive letter or printer port can be attached. ICA also provides clipboard cut-and-paste and audio support for ICA Clients on Windows. Audio support allows application sounds and Wav files to be played on client devices. In addition, ICA provides enhanced performance through intelligent caching of bitmaps, persistent caching to disk, and use of advanced algorithms to discard redundant screen changes and optimize display operations. Citrix server farms provide you with a flexible and robust way of deploying applications to ICA Client users. A Citrix server farm is a group of Citrix servers managed as a single entity. Servers share some form of physical connection. In addition, the servers in the server farm share a single IMA-based data store.

12 OverviewXPe.book Page 12 Monday, February 5, :08 PM 12 MetaFrame XPe Overview Guide Note Citrix servers running MetaFrame 1.8 or earlier versions can be grouped in server farms for application publishing and centralized administration. However, MetaFrame 1.8 and earlier versions do not use an IMA-based data store for a server farm. MetaFrame XP servers cannot join an existing non-ima server farm. For information on interoperability of MetaFrame XP with MetaFrame 1.8 servers, see Interoperability with MetaFrame 1.8 in Chapter 3 of the MetaFrame XP Administrator s Guide. MetaFrame XP uses the data store to centralize configuration information for a server farm in one location. The data store maintains information about the servers, applications, and Citrix administrators in the server farm. Creation of a data store and connection to the data store by each server is a part of MetaFrame XP setup. Independent Management Architecture (IMA) MetaFrame XP incorporates the advanced Citrix server communications and management foundation, the Independent Management Architecture (IMA). The integration of the MetaFrame XP application server software with IMA is central to the enhanced functionality of MetaFrame XP and the scalability of Citrix s serverbased computing solutions. IMA is a unified, enterprise-wide platform for installation, management, maintenance, support, and security for your organization s server-based computing and application hosting services. It is both an architectural model and a protocol for server-to-server communications. IMA is constructed on a collection of core subsystems that define and control execution of Citrix products. IMA enables MetaFrame XP servers to be arbitrarily grouped into server farms that do not depend on the physical locations of the servers. IMA allows MetaFrame XP servers to be in a single server farm even if the servers are on different network subnets.

13 OverviewXPe.book Page 13 Monday, February 5, :08 PM Citrix MetaFrame XPe Version With MetaFrame XP for Windows servers and the extensible Citrix IMA foundation, organizations gain a wide range of enterprise management and scalability features and options: Central administration of MetaFrame XP and other Citrix servers Centralized data store for all Citrix configuration data Centralized license management and pooling without license gateways ICA Client discovery of published applications without UDP broadcasts Logging of shadowed sessions Simple Network Management Protocol (SNMP) support Auditing of administration activity While IMA and MetaFrame XP provide significant enhancements that facilitate enterprise application hosting, both MetaFrame XP and IMA support the current functionality of all existing ICA Client software from Citrix and will operate with an installed base of ICA Clients. In addition to the Citrix Management Console, several Windows-based management utilities are included with MetaFrame XP. These utilities provide management and configuration features that are independent of the IMA system. As the size of an organization increases from dozens to hundreds to thousands of users, additional MetaFrame XP servers can be added to the server farm. With IMA, MetaFrame XP installations can scale to multi-site, enterprise-level serverbased computing scenarios, while administrators maintain complete control from any location. Citrix Management Console The management interface for MetaFrame XP servers and server farms is the Citrix Management Console, an extensible Java-based tool that operates in the framework of IMA. The console communicates with MetaFrame XP servers and other IMAbased Citrix servers using the IMA protocol over TCP/IP. Citrix Management Console and IMA allow management of MetaFrame XP servers and server farms from any location. Authorized administrators can run the console on any connected Windows NT or Windows 2000 workstation, in addition to MetaFrame XP server consoles. When you install Citrix Management Console, the Setup program also installs the files necessary for IMA protocol communication on any supported workstation or server. Installation of the console is optional (though recommended) with MetaFrame XP server installation.

14 OverviewXPe.book Page 14 Monday, February 5, :08 PM 14 MetaFrame XPe Overview Guide Note Citrix Management Console incorporates functionality provided by several separate management utilities in MetaFrame 1.8 and earlier versions, including Citrix Licensing (plicense.exe), Citrix Server Administration (mfadmin.exe), and Published Application Manager (appcfg.exe). Citrix NFuse Citrix MetaFrame XPe NFuse is a highly customizable application delivery mechanism that integrates the capabilities of Citrix server software with Web application deployment. NFuse is included with MetaFrame XP; essential NFuse components are installed by default for a turnkey NFuse setup on MetaFrame XP servers (when the MetaFrame XP Setup program detects that Internet Information Server and the Microsoft JVM is also installed). NFuse uses Java object technology executed on a Web server to dynamically create an HTML-based presentation of the Citrix server farm. Every user sees a Web page customized with the applications available in the server farm for that user. NFuse is a developer s tool and a Web master s application. It includes an application programming interface and an easy-to-use wizard. The API lets you create customized Web server scripts for your environment, while the wizard creates scripts that you can use or modify according to the NFuse API. NFuse provides complete control over application deployment. Using the NFuse API, you can configure all ICA session options without entering any settings at users desktops. MetaFrame XP incorporates the advanced Citrix server communications and management foundation, the Independent Management Architecture (IMA). Citrix IMA is an extensible architecture that supports current Citrix management products and services and will support future releases of management products that function with MetaFrame XP and the IMA framework.

15 OverviewXPe.book Page 15 Monday, February 5, :08 PM Citrix MetaFrame XPe Version MetaFrame XP ships with software modules that plug in to the Citrix Management Console, so administrators can use the same interface to manage basic and extended features of MetaFrame XP and Citrix server farms. Using MetaFrame XPe with Citrix Management Console, you have centralized management of: Citrix Load Manager Citrix Installation Manager Citrix Resource Manager Citrix Network Manager Citrix Load Manager With Citrix Load Manager, you can implement session-based load management among the MetaFrame XP servers in a server farm. You can access Load Manager from any workstation running the Citrix Management Console. With Load Manager, you can monitor server loads and use pre-configured and custom load evaluators, which calculate server loads based on a variety of criteria. Load Manager routes the requests of ICA Client users to run applications to the servers that are less used, avoiding bottlenecks in server farm performance. When connections are balanced in the server farm, your users can run the applications they need quickly and efficiently. You can increase productivity through monitoring of your servers and application loads to identify problem areas as soon as possible. You can use Load Manager XP to make load changes to each server or application as you view your environment. You can also make global changes by adjusting the thresholds of your load evaluators and applying them to all your MetaFrame XP servers and applications. Citrix Installation Manager Installation Manager provides administrators with tools to deploy applications to multiple Citrix servers quickly and eliminate the need for manual installation of applications on Citrix servers. Installation Manager can automate the application installation process, enabling the replication of published applications to Citrix servers across an enterprise. Installation Manager lets organizations save time and reduce errors when they must install many applications or applications that are frequently updated.

16 OverviewXPe.book Page 16 Monday, February 5, :08 PM 16 MetaFrame XPe Overview Guide Installation Manager allows you to schedule the deployment of applications to MetaFrame servers, and to uninstall applications according to a specified schedule. Installation Manager also supports deployment of MSI-enabled applications without requiring a packaging step. The status of tasks being run using Installation Manager is displayed in Citrix Management Console. Citrix Resource Manager Citrix Resource Manager is an application- and systems-management product designed specifically for Citrix and Microsoft multiuser Windows environments. Resource Manager provides full-featured management tools for analyzing and tuning MetaFrame and Windows NT Server 4.0, Terminal Server Edition or Windows 2000 server systems. Resource Manager provides audit trails, system monitoring, and billing reports. The product works with the same Open Database Connectivity (ODBC)-compliant databases as MetaFrame XP to capture user connection information. Resource Manager lets you view the percentage of time applications are used in contrast with the total time that applications are loaded. More than 30 real-time performance counters can be analyzed and displayed with green, yellow, or red condition indicators. Thresholds for each performance counter can be customized and alerts can be transmitted by SMS or message. For billing reports, you can set fees per minute of connection time, or by RAM or processor utilization. You can assign users to cost centers and construct billing reports to show resource consumption, session start times, elapsed time, and applications executed. Citrix Network Manager Citrix Network Manager provides systems management capabilities through third-party SNMP management consoles. Network Manager consists of an SNMP agent that is included with MetaFrame XP and plug-ins for supported SNMP management console applications. The Network Manager plug-ins allow you to remotely monitor the status of MetaFrame XP servers. Using a third-party SNMP management console, you can terminate processes on MetaFrame XP servers, as well as send a message to, log off, or disconnect an active ICA session on a MetaFrame XP server.

17 OverviewXPe.book Page 17 Monday, February 5, :08 PM Citrix MetaFrame XPe Version The Network Manager plug-ins interact with the SNMP management consoles through API calls provided by the SNMP management consoles. The Network Manager plug-ins automatically: Explore and gather information from MetaFrame XP servers with the SNMP agent enabled Update the gathered data on the network map Log MetaFrame XP server traps in the event database MetaFrame XPe Documentation This overview guide covers the MetaFrame XP, Load Manager, Installation Manager, Resource Manager, and Network Manager products. It provides support information, and instructions for activating your Citrix software licenses. It is the only printed documentation included with your MetaFrame XPe package. The Citrix MetaFrame XPe package includes electronic documentation and online application help. Documentation specific to each Citrix product is available on the product s CD-ROM. On a MetaFrame XP server, documentation is installed in a Documentation folder. You can display the contents of this folder by choosing Programs > Citrix > Documentation from the Start menu. The following documentation is included with MetaFrame XPe in Adobe PDF format: The MetaFrame XP Administrator s Guide provides conceptual information and procedures for system administrators who install, configure, and maintain MetaFrame XP for Windows. This file is in the DOC directory of the MetaFrame XP CD-ROM. The MetaFrame_XP_Readme.txt file contains last minute updates, corrections to the documentation, and a list of known problems. This file is in the root directory of the MetaFrame XP CD-ROM. The Citrix ICA Client Administrator s Guides provide instructions for system administrators who deploy ICA Clients to end-users on various computing platforms. These files are located in the DOC directory of the ICA Client CD.

18 OverviewXPe.book Page 18 Monday, February 5, :08 PM 18 MetaFrame XPe Overview Guide The ICA Client Object Guide provides information and examples for Citrix server administrators, Web masters, and ISVs who want to integrate the Citrix ICA Client into environments and custom applications that support object embedding. The file is located in the DOC directory of the ICA Client CD. The Citrix NFuse Administrator s Guide tells administrators how to install, configure, and customize NFuse. This file is located in the root directory of the NFuse CD. The Citrix Load Manager Getting Started Guide provides information on the requirements and features of Load Manager. This file is in the root directory of the MetaFrame XP CD-ROM. The Load_Manager_Readme.txt file contains last minute updates, corrections to the Load Manager documentation, and a list of known problems. This file is in the root directory of the MetaFrame XP CD-ROM. This Citrix Installation Manager Getting Started Guide provides installation, upgrade, and setup information for Installation Manager. Refer to the online help for information on how to package your applications and install the packages. This file is in the root directory of the Installation Manager CD- ROM. The Installation Manager Readme.txt file contains last minute updates, corrections to the Installation Manager documentation, and a list of known problems. This file is in the root directory of the Installation Manager CD- ROM. The Resource Manager Administrator s Guide provides a general introduction to installing, configuring, and maintaining Resource Manager. This manual is available in Adobe PDF format in the DOC directory of the Resource Manager CD-ROM. The Resource Manager Readme.txt file contains last minute updates, corrections to the Resource Manager documentation, and a list of known problems. This file is in the root directory of the Resource Manager CD- ROM. The Network Manager Administrator s Guide provides conceptual information and procedures for system administrators who install, configure, and maintain Network Manager. This manual is available in Adobe PDF format in the root directory of the Network Manager CD-ROM. The Network Manager Readme.txt file contains last minute updates, corrections to the Network Manager documentation, and a list of known problems. This file is in the root directory of the Network Manager CD-ROM.

19 OverviewXPe.book Page 19 Monday, February 5, :08 PM Using PDF Documentation Citrix MetaFrame XPe Version To use the product documentation that is provided in PDF files, you need to have the Adobe Acrobat Reader program. The Reader program lets you view, search, and print the documentation files. If you need to obtain the Reader program, you can download it for free from Adobe System s Web site ( The self-extracting file includes installation instructions. Using Online Help Online help is available for the Citrix Management Console and the other tools that are included with MetaFrame XP. You can access online help from the Help menu of each program; the program must be running for you to view its online help. You can use shortcuts to launch MetaFrame XP utilities and the Citrix Management Console. Shortcut icons are located in the MetaFrame XP folder. To open this folder, click the Start menu and choose Programs > Citrix > MetaFrame XP. Online help for the Citrix Management Console is in JavaHelp format and requires the Java Run-Time Environment (JRE), which MetaFrame XP installs by default on the server. Online help for server utilities and the Windows ICA Clients is in WinHelp format, which is available by default on all Windows systems. Online help for other ICA Clients uses standard help formats for their platforms. Citrix ICA Client software for all platforms includes online help for using applications and configuration settings. Help is available from Help menus or Help buttons in the ICA Clients.

20 OverviewXPe.book Page 20 Monday, February 5, :08 PM 20 MetaFrame XPe Overview Guide Finding Information About Windows Servers Service and Support Most compatibility guidelines for Windows NT Server 4.0, Terminal Server Edition, and Windows 2000 Servers can be applied to Citrix MetaFrame XP because MetaFrame XP is designed to run with these products. For example, MetaFrame XP supports the deployment of Win32, Win16, DOS, OS/ 2 1.x (text only), and POSIX applications. The ICA technology included in MetaFrame XP extends the capabilities of Windows servers and, in some cases, requires additional setup and configuration for best application performance. For Windows 2000, information on application compatibility and deployment issues is available at the Microsoft Web site at For Windows NT 4, Terminal Server Edition, information on application compatibility and deployment issues is available at For instructions on installing and using Windows servers, see the Microsoft documentation included in your Windows package and the Microsoft Web site ( Citrix provides technical support primarily through the Citrix Solutions Network channel partners. Our CSN partners are trained and authorized to provide a high level of support to our customers. Please contact your supplier for first-line support or use Citrix Online Technical Support to find the nearest CSN partner. In addition to the CSN channel program, Citrix offers Online Technical Support Services at that include the following: Downloadable Citrix ICA Clients, available at A Frequently Asked Questions page with answers to the most common technical issues An FTP server containing the latest service packs and hotfixes for download An Online Knowledge Base containing an extensive collection of technical articles, troubleshooting tips, and white papers

21 OverviewXPe.book Page 21 Monday, February 5, :08 PM Subscription Advantage Citrix MetaFrame XPe Version Subscription Advantage gives you an easy way to stay current with the latest serverbased software functionality and information. Not only will you get automatic delivery of software upgrades, enhancements, and maintenance releases that become available during the term of your subscription, you also get priority access to important Citrix technology information. Contact your Citrix sales representative or a member of the Citrix Solutions Network for purchasing information. Citrix on the World Wide Web The Citrix Web site, at offers a variety of information and services for Citrix customers and users. From the Citrix home page, you can access Citrix online Technical Support Services and other information designed to assist MetaFrame XP administrators, including the following: Citrix Product Documentation Library containing the latest documentation for all Citrix products (at select Product Documentation) Downloadable Citrix ICA Clients (at Program information on Citrix Preferred Support Services options An FTP server containing the latest service packs, hotfixes, utilities, and product literature for download An online Solution Knowledge base containing an extensive collection of application notes, technical articles, troubleshooting tips, and white papers Interactive online Solution Forums for discussion of technical issues with other users Frequently Asked Questions pages with answers to common technical and troubleshooting questions Information about programs and courseware for Citrix training and certifications Contact information for Citrix headquarters, including worldwide, European, Asia Pacific and Japan headquarters.

22 OverviewXPe.book Page 22 Monday, February 5, :08 PM 22 MetaFrame XPe Overview Guide Before You Install MetaFrame XPe Installation Management Services 1.0b uses a player that is not supported on MetaFrame XP. For this reason, you must run the Installation Management Services 1.0 application migration utility (IM_APP_UPGRD.EXE) before you install MetaFrame XP. This utility removes the player dependency for applications published with Installation Management Services 1.0b in a MetaFrame XP environment. Important If you do not run the Installation Management Services 1.0 application migration utility before installing MetaFrame XP, you must remove and republish applications published with Installation Management Services 1.0b. The migration utility is available from the Software Updates section at MetaFrame XP Licensing and Activation Citrix licensing involves several types of licensing codes and concepts. A product code identifies a legitimate copy of Citrix software. The product code on a server specifies which product license the server takes from the license pool for the server farm. A product license is a license to install and run one or more Citrix products. A connection license is a license that enables ICA Client connections to MetaFrame servers. A connection license can contain multiple counts. Each count allows a single ICA connection to a MetaFrame server. A license set is an association among all licenses of the same type and version. For example, a 10-count connection license and a 100-count connection license are members of the same license set. Every licensed Citrix product has an associated serial number. During installation, or after you install the software, you enter the serial number and a license number is generated. You use this license number to get an activation code to activate the license. For more information on licensing, see Chapter 6 of the MetaFrame XP Administrator s Guide, Licensing MetaFrame XP.

23 OverviewXPe.book Page 23 Monday, February 5, :08 PM Installing and Activating MetaFrame XP Citrix MetaFrame XPe Version The MetaFrame XP Setup program prompts you to enter serial numbers for Citrix licenses during product installation. Before using Citrix software, you must activate each Citrix license to enable the license. Licenses have a grace period after installation. During the grace period, the software can function while periodic messages remind you to activate the license. If you do not activate the license by the end of the grace period, the license is disabled. Note If you do not enter the serial numbers for Citrix licenses during installation, you must add the licenses after installation using Citrix Management Console. Instructions for adding licenses are available in Chapter 6 of the MetaFrame XP Administrator s Guide, Licensing MetaFrame XP, and the online help.! To activate a Citrix license 1. Click Licenses in the left pane of Citrix Management Console. License information for the farm appears in the right pane. 2. From the License Numbers tab, select the license you want to activate. 3. Select Activate from the right-click menu. The Activate License dialog box appears. 4. Click Copy to Clipboard to copy the license number. Do not close the Citrix Management Console window. 5. Use a Web browser to access the Citrix Product Activation System at 6. Follow the instructions on the Web page and paste the copied license number when prompted. The Citrix Product Activation System displays the activation code on the Web page. 7. Copy the activation code from the Web page. 8. In the Activate License dialog box of Citrix Management Console, paste the activation code into the text box and click OK. In the License Numbers tab, the status of the selected license number changes to Activated.

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