Connect. Communicate. Collaborate. Phone Sys-

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1 Connect. Communicate. Collaborate. Sys-

2 System for Windows Break Free with a SoftwareBased IP PBX for Windows Break free from expensive System for proprietary phone systems Windows is an award-winning move up an open stard IP PBX that completely replaces IP increases your proprietary PBX, supports productivity of employees stard SIP soft hard IT staff, while costing much phones from any vendor, VoIP less. service PBX that providers VoIP gateways connect traditional Evolve your communications by enabling Calls employee PSTN lines. mobility: from your Add extensions or lines by extension can be made adding stard SIP telephony answered equipment seamlessly from save on anywhere via your i or consultants fees because of Android s easy use web-based smartphone, whilst voice mail faxes can be administration. received by . Overcome the limitations of

3 Unified Communications Enhance Productivity with Unified Windows System delivers for Unified provides full video c a p a b i l i t y - Communications technology by using or a SIP video unifying voice mail, fax phone, video calls can be made as well as providing with a click of a butn. presence information. includes a fax server that With System, is able route incoming faxes employees can easily see the as PDFs . Users can presence of other users send faxes via traditional fax avoid making or transferring machines or by using a 3rd calls unnecessarily. party T38 capable fax server software. Presence is displayed in any stards-based IP phone, as With, businesses save time well as in the My money as they can forget user portal. about fax machines extra telephone lines. 1. Presence eliminate expensive telephone tag 2. Voice mail receive voice mail in your inbox 3. Fax receive faxes as PDF

4 Freedom the User Boost Mobility Allow Staff Tele-Work gives tal freedom the This way, crucial calls are never user, by enhancing mobility missed, there is no need allowing staff work give remotely. numbers when out of the out personal mobile office. System includes a web-based user portal that is the only IP PBX gives extension users complete include a free Windows VoIP mobility independence. phone, free VoIP phone apps for i Android Users can configure extension that can be used in or out of preferences the office. using a web browser without help from IT staff. for Windows, i Android traditional Call forwarding rules can be hardware phones can be used created time at the same time using the received, caller ID type of same credentials. For example, based on call. For example, calls outside 1. User Portal Configure your own extension preferences easily from anywhere 2. Stay connected the office wherever you are

5 Freedom the Network Manager Manage the System via s Web-Based Console With, network managers It s break free from the archaic control you do not need user interfaces of conventional learn PBXs from the traditional troubleshoot an obscure home PBX vendor. -made Linux version. With the intuitive web-based A console, can system scales a lot better o easily create extensions just add more phones make configuration lines as you go along without changes without needing the being limited by the ports or PBX vendor. processor on the appliance. Because System is You can install just another Windows server System on your existing server application, manage administrars PBX easier how manage update software-based phone it is easy or virtualize it eliminate o. It can be extra hardware, energy monired just like any other Windows server application using your existing network moniring package. 1. Web-based Management Console - Access the phone system from anywhere 2. Virtualize - Save on hardware, energy & administration costs

6 Freedom of Choice Tested Interoperability with Leading SIP Hardware & VoIP Provid has interoperability completed testing Leverage low call costs by with using with popular VoIP leading industry VoIP hardware Providers worldwide or use providers of SIP s VoIP giving Connect make receive vendor calls Skype users at no Gateways, businesses tal independence freedom of System with Skype charge. choice. has a global network of Many leading SIP s are thouss of Partners who interoperable with provide businesses with fully System including Grstream, integrated, cost-effective VoIP Aastra, Linksys, Cisco, Yealink, solutions, Polycom, Siemens X-Lite. support. can p grade aumatically configure most SIP phones with the appropriate extension settings. 1. SIP s Aumatic VoIP Gateways that seamlessly configuration of popular interoperate with include: SIP s 2. VoIP Gateway Continue receive make calls on your existing phone lines

7 Break Away from the Cryptic Limited InFinally an Easy Way Use your from Windows with My is a web-based My works in tem utility that can also be installed with any IP phone, as a Windows or Mac deskp (soft phone) or even analog application. phones! If using a hardware IP phone, the call will be setup My offers extension the IP phone. users an easy way transfer, divert, launch or park calls via My also integrates drag drop rather than via a with Microsoft Outlook, cryptic phone interface. S alesfor ce.co m, G oog le Contacts, other CRM You can view status of other systems allow launching of colleagues even if your calls call journaling. Caller colleagues are in another office ID can be matched a contact via the Bridging feature, record aumatically identify avoid voice mail tag the caller as well as bring up unnecessary phone calls. information from previous calls for improved cusmer service. Launch calls by double clicking on an extension, selecting a contact from the phonebook, or by highlighting a number on a web page hitting a function key. 1. My Manage your phone from your deskp, not a cryptic phone keypad! 2. Microsoft Outlook Launch calls from Microsoft Outlook or other popular CRM systems 3. Instant Messaging Communicate with

8 Boost Cusmer Satisfaction with Call Center Stay Ahead of the Competition with the Call Center Module The Call Center module With more detailed call center provides driven reports, you re always up professional call center features at an affordable date with how your price for small medium sized cusmer care is developing. businesses. Wrap-up Boost your time assigns a cusmer care configurable amount of time productivity by for your employees carry out reviewing real time queue any admin tasks or complete agent statistics. other follow-up tasks. agents Supervisors can the The SLA alerts feature allows number of calls in a queue, supervisors managers how many calls have been be notified when callers have answered wait beyond a configurable or review unanswered, average longest wait-times amount of time. more. The Call Center module is a Improve your cusmers satisfaction with the Call Back feature. Cusmers can hang 1. Queue Statistics Monir the queue up after a configurable length status, which agents are of time maintain their logged in out of position in the queue. queues more. 2. Call Features Listen, Using the Listen feature, supervisors have the ability Whisper & Barge in calls.

9 Save on Costs with Say Goodbye Expensive Expansion Modules Costly System for Further savings come from Windows is much cheaper than connecting branch offices with a traditional phone system. The Bridges, so that all inter- initial purchase cost the office calls are setup as internal expansion cost are both much calls therefore free. Also, lower integration of remote workers compared a proprietary PBX, with is System you also save on boosting mobility resulting maintenance in savings from tele-working fees from vendors. Unlike easy with Tunnel, possibilities. appliances, can System includes scale an almost unlimited enterprise-level features as capacity because it leverages stard. Businesses do not modern server hardware. need pay extra for advanced features or add-ons, as these With, businesses can also are incorporated use VoIP Providers & Skype software: inbuilt in fax the server, save on international calls terminate international cusmer service numbers on 1. Bridges Setup interthe local IP PBX. office calls as FREE internal calls 2. Advanced Features No extra cost for voice mail, au attendant Queues.

10 How it Works An Open, Vendor-Independent System that Grows with your A complete System Add extensions or lines by for Windows consists of the simply adding stard SIP server software, soft phones or telephony equipment save IP phones, a VoIP Gateway on consultants fees because of connect your existing phone s easy use web-based lines. It is also possible re- administration. use existing analog phones with the use of FXS gateways. A Overcome the limitations of VoIP provider can be used outdated hardware-based PBX leverage low cost calls across systems, your network. significantly add advanced reduce costs communications features that can use existing will make your employees more computer wiring, sharing the productive your company network more efficient competitive. point the with the 1. Soft phones Use in combination with your IP 2. IP s Use any leading SIP hardware phone 3. wiring No need

11 What Others Have Say About I was attracted Configurability of is outsting - Cater System is a great Windows-based PBX solution for our company. It is a costeffective solution which is easy install maintain. has significantly helped in achieving our business goals exp with mobility. - Mike Faster, President, was remarkably flexible software because of its easy install. It was also simplicity, because it runs on extremely simple manage Windows because it has being able run on web-based management. Windows Server offers great - Steve Hechtman, President, "Configurability of is Inductive Aumation / outsting - we can easily make changes the PBX ourselves, something that was unthinkable on a "Our IP PBX is only 30% of Computer Shopper highly the cost of other phone is Edir s Best Award recommends winner - Windows IT Pro System magazine Following an interview with in ZDNet Karl Wright reviewed the Free Windows IT Pro edirs select s CEO Nick Galea, edir Alan Stevens from ZDNet edition of System winners based on the Computerwoche s edir Jon Honeyball with PC PRO reviewed System for Windows for UK s biggest product s strategic Jurgen Hill wrote a very technology magazine believes that analogue for Windows found it importance the market, its positive article about Computer Shopper wrote telecom is a thing of the past, be a very good product: competitive advantages System for Window s that he couldn't really fault that get more value Very easy configure its value the cusmer. market position, the 's System. The free from a computing manage, the They dem solid value advantages of an IP PBX edition has most of the infrastructure it is wise System for Windows scores performance from the against a traditional PBX, functions a home office or switch VoIP. He went on the Free edition of VoIP well on functionality is VoIP solution makes an impression on PC PRO test System for Windows after installing System Review is very easy setup manage. The MS Exchange 2007 Unified Messaging integration works very well. I am very happy with the product! - Craig Hyatt, Information Technology Direcr for products they select using systems" Read how companies are benefiting from Sys-

12 Impressive Set of Features FREE Edition Commercial Editions Call Logging, Call Reporting Blind Call Transfer, Attended Call Transfer Call Forward on Busy or No Answer Call Routing by DID Caller ID Conference Calling Au Attendant / Digital Receptionist Voice Mail / Music on Hold General System Features Ring Groups & Hunt Groups FREE Edition Commercial Editions Web-Based Management Console Configuration Wizard Real Time Web-based System Status Integrated Web Server Backup Resre Firewall/NAT Friendly Configuration of External Extensions via Tunnel MS Windows Server Certified Integrated Enterprise Database VM Ware / Hyper V My Self-Service User Portal Central book Call by Name Management Scalability Unified Communications & Mobili(PostgreSQL) ty FREE Edition Commercial Editions Web-based Utility Transfer Calls Shows Incoming Calls Shows Caller ID Shows Personal Call Hisry My Divert Calls Voice Mail Queue Moniring Shows Status of Other Extensions Run as Presence Monir with Desk 3rd Party Application Integration Microsoft Outlook Integration Salesforce Integration HTTP API Integrate with any Web CRM Microsoft Exchange 2007 / 2010 UM Call Queuing Call Recording Advanced Forwarding Rules Based on Caller ID, Time Type of Call Call Parking Pickup Make Video Calls MWI - Message Waiting Indicar Receive Voice Mail via BLF Status Updates Conference Rooms Integrate Branch Offices with Bridges Intercom / Paging Supports Windows, Android 1.6 Ring Extension i 4.0 Up Mobile Simultaneously Manage Softphone from Management Console Stards-based Presence Information Supports Popular IP s Integrated Fax Server Supports VOIP Gateways & cards IP Receive Faxes Management via as PDF Make Receive Skype Calls Supports Popular SIP /VoIP Providers Includes Tunnel Avoid NAT Problems SIP Trunking Support Au-Provisioning Remote Configure Fully Supports RFC 3261 SIP Forking Establish SIP Trunks with other SIP Servers Softphones SIP Stards Support Receive Notifications for Missed Aumatic Provisioning Calls Remotely manage IP phones Manage IP s Network-Wide Plug Play Support Provision Network-Wide with Correct Settings Restart one or all s Remotely Manage Firmware Network-Wide Devices Providers Free Communication Links other SIP Servers Codecs (Voice Compression) G711 (a law u law), GSM, Speex, IIbc G722 G729* *The Mini Edition includes two G729 channels, the Small Business Edition includes 4 sim G729 calls, The Pro Editions 8 th e Enterprise

13 System for Windows available through: USA UK Germany Cyprus Malta Hong Kong Australia Suite 400, Duluth, 13, St. John's Road Munchen Engomi Business Center Triq Mons Alfredo Three Pacific Place, 84, Alexer Street Georgia Kingsn upon Thames Germany 1, 28th Ocber Street Mifsud 1 Queen s Road East, Crows Nest NSW 2065 USA KT1 4 AN UK Tel: +49 (0)89 / 2414 Nicosia, Cyprus Ta Xbiex XBX 1063 Hong Kong Australia Tel: +1 (800) Tel: +44 (0) Tel: +357 (22) Malta Tel: Tel: Fax:+1 (770) Fax:+44 (0) Fax:+357 (22) Tel: Fax: Fax: Satellite Boulevard Unit 2, St. John's Mews, Baaderstrasse 44a - 12 Office , Villa Ichang Level ks Ltd. All rights reserved., System for Windows their product logos are either registered Fax: trademar or trademarks of Ltd in the United States /or other countries. Suite 201

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