Collect with Confidence

Transcription

1 Your All-In-One Collection Management Platform Collect with Confidence Debtmaster by Comtronic Systems

2 We have been utilizing the Debtmaster collection platform for nearly 15 years and find their collection systems, support and industry knowledge to be an amazing value. -- M. Lammers

3 DEBTMASTER : ALL YOUR COLLECTION TOOLS UNDER ONE ROOF Collect with Confidence Using Secure, Fully Integrated Collection Software Whether you re a small office or an agency with many call centers, the Debtmaster collection suite can help you manage compliance, enhance security, and provide quality service for clients and debtors. At Comtronic we develop fully integrated collection technology that delivers all your debt management, telephony, and client reporting in one secure platform. Our software is easy to install and use right out of the box, and the friendly Comtronic staff provides all sales, service, and support. Debtmaster empowers collectors with the best in workflow management, debtor information, payment utilities, reporting tools, and documentation resources, all available with just a few mouse clicks.best of all, agents can access this information using a single application. State of the art design and features are not enough. As a company with over 45 years of history, we need to feel confident with both the product and support team behind it. [The] Debtmaster support team was able to deliver a flawless and timely data conversion, training, and resolution to our issues. Vendor support, not just technical support, is what it takes to win my business. E. Hall Comtronic has more than 30 years of experience working within the collection industry, incorporating feedback and best practices to create the best collection technology on the market. Our Debtmaster software suite is an affordable, flexible, compliance-friendly collection management platform that equips collection departments and agencies of any size to be efficient and profitable. DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 3

4 SIMPLE, SECURE, REAL-TIME DATA ACCESS Complete Debtor Information at Your Fingertips DEBTOR DEMOGRAPHICS OUTSTANDING ACCOUNTS ACTION CODES Use Debtmaster to help your agents provide a high-quality, compliant debtor experience and recover more payments. The Debtmaster collector screen gives your agents the most current account information at-a-glance, with encryption and partial masking for sensitive fields (e.g. credit cards, social security number, and date of birth). With Debtmaster you have control over agent productivity and workflow. Customize collector screen layouts to match each type of debt you service so agents always see the most relevant data first. Agents can easily initiate electronic payment processing on an account, and before you can say screen pop they are ready to take the next call. 4 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

5 PAYMENTS MADE EASY FOR DEBTORS AND AGENTS Collect More with Secure Instant Electronic Payment Processing Don t wait to collect payments by mail! Instant electronic payments make it easy for debtors to make payments, helping you reduce operating costs and reach your profit goals faster. With Debtmaster agents can accept secure electronic payments via credit/debit cards or EFT/ACH transactions with multiple vendor options. Real-time approval ensures that payment information is automatically posted to accounts, eliminating legwork. Your staff can easily collect individual or recurring payments with one-time authorization on debtor accounts. Automate payments on a debtor payment schedule according to pre-authorized amounts. Debtmaster stores all cardholder data according to PCI data security standards for safe PCI compliance. Running a successful and efficient collections business is necessary to guarantee client satisfaction and that s no small task. It was crucial that our collection software package possess the functionality of handling the vast array of client and agency needs without being cumbersome. After evaluating over 20 collection software titles, I found Debtmaster to be an easy decision. Simple to begin with, functional to administer and powerful to grow with. Debtmaster has fulfilled their promise to deliver the best collection software package available today and I am proud to be a client. S. Holmquist DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 5

6 INTELLIGENT COLLECTOR WORKFLOW MANAGEMENT Analyze Client Portfolios & Leverage Profitable Accounts CLIENT DEMOGRAPHICS RECOVERY FIGURES PRIVACY RULES Use Debtmaster to track client profitability and maximize each debt portfolio. With a few easy mouse clicks account managers can navigate the Debtmaster Client Window to review client demographics, recovery figures, and activity notes. Adjust and prioritize work queues to keep agents on target. Your sales team can work through a list of potential clients using contact schedules, and use built-in reporting tools to manage billing and payments. Privacy and security controls for sensitive data help your staff maintain HIPAA compliance. 6 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

7 BETTER VISIBILITY WITH REPORTING Monitor Your Progress & Fine-Tune for Growth Create informative reports to share with staff, management, clients, or investors. Debtmaster offers 60+ built-in reports and a unique ODBC interface for custom reporting with SAP Crystal Reports, Microsoft Excel, and other common applications. Track growth, motivate employees, and attract investors with meaningful information, eye-catching graphs, and up-to-date figures. DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 7

8 MANAGE YOUR ENTERPRISE WITH THE DEBTMASTER SUITE Debtmaster CallThru ClientAccess TM Fully Integrated Software: CallThru & ClientAccess fully integrate with your Debtmaster collection software for quick installation, seamless operation & secure, real-time data access. Comprehensive Information: Debtmaster with CallThru delivers instant screen pops containing complete, current debtor information so agents are prepared to connect & collect. Interactive Voice Messaging: CallThru uses the most current debtor information stored in Debtmaster to schedule a constant stream of rightparty connections to agents according to debtor dialing consent flags, time zones & account history. Security & Compliance: Debtmaster with CallThru makes it easy to store recorded calls for compliance monitoring with FDCPA, TCPA, and other federal/state guildelines. Data encryption & agent monitoring tools promote security & productivity from any location. Easy Payments Anytime: Sophisticated Interactive Voice Recognition technology & Digital Voice Broadcasting help you provide superior customer experience with 24x7 voice messaging & agentless payment collection. 8 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

9 BUILT-IN SECURITY & COMPLIANCE FOR COLLECTION INDUSTRY STANDARDS Protect Your Business & Your Data If you are looking for ways to strengthen your security and compliance strategies, Debtmaster can help. Our software suite enables you to implement and automate best practices throughout your business with built-in tools like automatic AES 256-bit data encryption and partial masking for sensitive data, complete contact tracking, HIPAA compliance features, cell phone number and flag tracking, time zone sensitivity, PCI compliant payments, and user-level security controls for onsite and remote access. Remote (keyless) authentication provides enhanced security and disaster recovery protection for your entire business. Use the Debtmaster Compliance Investigate Window to maintain and track compliance complaints and investigations. Of course the foundation of Debtmaster security is our all-in-one design, which manages your data and collector activity in a single secure application. DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 9

10 COMPLIANT DIALING CONTROLS WITH CELL PHONE MANAGEMENT (CPM) MODULE & TIME ZONE SENSITIVITY Provide a Quality Customer Experience at Your Agency Whichever automated dialing technology you use, Debtmaster helps minimize costly violation risks with the built-in Cell Phone Management (CPM) module and time zone sensitivity. The CPM module enables you to import cell phone information from any source, and helps you identify known cell phone numbers in the Debtmaster database. Use the CPM to maintain tight control over dialing procedures. Up-to-date phone information like phone flags, status, and consent / non-consent to dial are essential to compliant, quality debtor experience. Debtmaster also uses time zone sensitivity to prevent collectors from dialing phone numbers outside of regulated FDCPA calling hours, so your agents can connect with the right party at the right time. 10 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

11 COLLECTION-SPECIFIC IP TELEPHONY MADE JUST FOR DEBTMASTER Boost Collector Efficiency & Maximize Right-Party Connections Activate CallThru to streamline workflows, save on voice services, and simplify your compliance strategy. CallThru is the industry s first collectionspecific IP phone system, and it works seamlessly with your Debtmaster collection management software. CallThru features Interactive Voice Response (IVR) for compliant messaging and 24x7 payments, Automated Call Distribution (ACD) for intelligent incoming call handling, power dialing for compliant outgoing calls, and voice broadcasting (interactive messaging) for maximum right-party connections. CallThru is a SIP-ready phone system, which allows you take advantage of more affordable voice services, and keeps you flexible for ramping up or down as your business evolves. You can also use CallThru to help your office implement training, coaching, and compliance with built-in advanced reporting, agent monitoring and call recording. DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 11

12 STREAMLINE YOUR ADMINISTRATIVE TASKS Enhanced Communications Module Helps You Correspond with Clients & Debtors Eliminate redundant work and personalize communications with the Debtmaster Enhanced Communications Module. Agents can use Microsoft Word to select from a list of pre-approved letters and notices for debtors and clients. Letters can be created, stored, and printed on the fly, or scheduled to print automatically in daily batches. For high volumes, agencies can use the Debtmaster built-in letter outsource interface for efficient third-party letter printing. Save time and printing costs while you extend your reach with electronic communications. Debtmaster stores debtor and client addresses with consent tracking and management to help you send compliant notifications. The Debtmaster Cell Phone Management (CPM) module manages cell phone numbers and flags so you can send SMS text messages that meet FDCPA, TCPA, and other federal/state guildelines. 12 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

13 GET DEBTMASTER AND COLLECT WITH CONFIDENCE Better Profits with Better Technology Review Debtor Data at a Glance Make Collecting Payments Easy Built-In Security & Compliance Better Returns for Your Clients Keep Track of Agent Statistics Save Time with Online Skip Tracing Streamline Communications Keep Connected to Credit Bureaus Manage Millions of Accounts Schedule your Demo Today! DEBTMASTER HAS YOU COVERED A/R Client List Account Consolidation Account History Administrator Controlled Security Access AES 256-bit Encryption Automated Workflow Management Call Recording 1 Cell Phone Number & Flag Management Check Drafts Client Listing Client/Portfolio Cost Analysis Collector Alerts Commission Tracking & Reporting Compliance Tracking & Management Credit Bureau Reporting Credit Card Payments Database Encryption Debit EFT Payments Electronic Account Forwarding Enhanced Communications Management FDCPA & TCPA Compliance Features 1 Gross, Net, & Dual Net Remit Clients HIPAA Compliance Features In-House Letter Printing Integrated IVR 1 Intuit QuickBooks Integration Letter Outsourcing Manage Millions of Accounts Manage Multiple Debt Types Managed Worklists Master Client/Sub Client New Account Auto-Matching New Accounts Listing ODBC Payment Audit Payment Interfaces Performance Analysis Post Dated Checks Power Dialing Options 1 Pre-Collection Print Debtor Checks Prioritized Work Queues Promised Payment Scheduler Secure Account Notes Secure Online Client Reporting 2 Secure Remote User Access SIP-Ready Phone System 1 Simple Interest Calculation Skip Tracing Integration Time Zone Support Trust Statements & Accounting Unlimited Phone Numbers Unlimited Addresses User Defined Fields View Scanned Documents Voice Broadcasting 1 Voic 1 Worklists 1 Available with CallThru 2 Available with ClientAccess DEBTMASTER COLLECTION MANAGEMENT SOFTWARE 13

14 SEE WHAT TRUE EFFICIENCY LOOKS LIKE Schedule a Demo and See Debtmaster with CallThru for Yourself Collect with Confidence Smart business owners rely on Debtmaster with CallThru because of its proven track record to increase productivity for debt collection departments and agencies. Debtmaster is an easy-to-operate, all-inclusive collection software package designed to meet the specific needs of the collection industry. By combining easy-access to debtor information with intelligent IP-telephony, Debtmaster helps businesses to recover more debt and maintain compliance. What s more, Comtronic Systems is your one-stop vendor for sales, service, and support. We make it easy for you to grow your business into an efficient and profitable operation. Call Comtronic today to schedule your Debtmaster with CallThru demonstration and see for yourself why Debtmaster has remained an industry leader for more than 30 years. Debtmaster, CallThru, ClientAccess, and Comtronic are either registered trademark(s) or trademark(s) of Comtronic Systems, LLC in the United States and other countries. 14 DEBTMASTER COLLECTION MANAGEMENT SOFTWARE

15 CONTACT OUR FRIENDLY SALES STAFF & GET DEBTMASTER WITH CALLTHRU US & Canada International Online

16 CREATORS OF THE AWARD-WINNING DEBTMASTER FEATURING CALLTHRU IP-BASED TELEPHONY Serving the Collection Industry for Over 30 Years Founded in 1980, Comtronic Systems remains a worldwide leader in collection technology featuring the award-winning Debtmaster collection software suite. With a 30-year reputation for quality, Debtmaster continues to set the standard for PC-based collection technology by monitoring and adapting to evolving requirements for the collection industry. Debtmaster offers a complete package for everyone from small debt buyers to large collection departments and agencies who seek a comprehensive, user-friendly software solution. Business owners can integrate the CallThru IP-based telephony system with the Debtmaster collection software to keep their call centers compliant, efficient, and profitable. Add the ClientAccess web portal for on-demand client reporting available 24x7. The Comtronic reputation for quality and reliability is matched by its record of superb customer support. Debtmaster is the all-in-one collection software available with the convenience of a single vendor. Debtmaster Collection Software CallThru Integrated IP Telephony ClientAccessTM Secure Client Reporting Get Debtmaster and get the confidence which only a trusted vendor like Comtronic Systems can provide. Collect with Confidence