Hermes.Net IVR Designer Page 2 36
|
|
- Grace Lloyd
- 8 years ago
- Views:
Transcription
1
2 Hermes.Net IVR Designer Page 2 36 Summary 1. Introduction IVR Features 4 2. The interface Description of the Interface Menus. Provides Commands for IVR editions Commands for IVR actions Commands for access to databases Displaying the name of the IVR display area from the list of commands present in the IVR View and Edit command name Viewing and editing the list of Parameters corresponding to the selected command Display of various types of global variables available according to the command Work area The menu IVR menu Edit Menu Tools Menu 8 3. Using the interface Adding Commands Remove commands Removing link between commands Illegal Connections Various editing commands Actions panel controls Actions commands Commands Commands for editing and testing Remarks JUMP DISPLAY EVENT Conditional test Switch test Check Date range Check openings Working Agent Commands CTI Loading audio files Parameters common to CTI commands Confirmation Play a wav file Text to Speech Read number Interactive menu DTMF input User Function Voice Record Set callback Marker reporting Ending Strategy Commands DATABASE Choice of DB connection used SQL SELECT Request SQL UPDATE Request SQL INSERT Request Source code IVR The generation of IVR 30
3 Hermes.Net IVR Designer Page Interface Source code IVR script Name of the script generated List of audio files used in the script Generation Options Implementation Platform IVR Tracker Principle Appendix 1 - Definition of global variables Principle Standard Variables Variables related to a table Note Interface Appendix 2 - Criteria editor Appendix 3 - Supervision 36
4 Hermes.Net IVR Designer Page Introduction 1.1 IVR features The script editor of Hermes.Net allows you to build your own IVR from simple to complex. All expected features of an IVR are available. Reading messages Checking Date and Time of Call Conditional arbo tree DTMF menu Entering DTMF according to preferences Speech synthesis Connecting to databases Statistics, Supervision... In addition you have a tracking mode allowing you to validate your script in real conditions or changes before they go into production. In addition, the IVR scripts generated by the IVR hermes.net designer are capable of being supervised by the module Hermes.Net Supervision. It is very easy to monitor the flow of users and their navigations. See Annex 3.
5 Hermes.Net IVR Designer Page The interface
6 Hermes.Net IVR Designer Page Interface Description Menus. Provides access to various functions of the editor. (See chap. 2) IVR edition commands. Allows to place navigation commands, testing, and verifications on the working area IVR action commands. Allows placing IVR commands in the working area Commands for access to databases. Places databases access commands in the work area Displays IVR name. The floppy disk allows saving the IVR Display area from the list of commands available in the IVR. Select a command from the list to display the settings for this command Viewing and editing the name of the command. Each order can be customized with a specific command name. Under the command name is the type of command Viewing and editing the list of parameters corresponding to the selected command Display the various types of global variables available depending on the command Working area. Commands selected in the left menu are placed in this area.
7 Hermes.Net IVR Designer Page The menus IVR Menu New IVR Create a new IVR. If an IVR is already loaded, a backup confirmation is requested. Open IVR Allows you to load an existing IVR. If an IVR is already loaded, a backup confirmation is requested. Save IVR / Save IVR as Saves the IVR. Is equivalent to the disk icon to the right of the zone 5. Delete IVR Displays the list of existing IVR s, and allows selecting the IVR to delete. If the current IVR is removed, the interface is reset with a new IVR. Lock IVR To lock an IVR. To re - open again this IVR you will need to enter the password. Properties IVR The window Properties ' displays creation, modification and successful generation dates. It allows typing a comment and change the name of the IVR. Generation Opens the generation window of the IVR. See more later in chapter generation. Restore last running version At each successful IVR generation, the IVR source code is saved. By clicking on this item, the editor is reloaded with the published version of the IVR. If the current IVR has never been generated, a message IVR Empty ' is displayed. Back to home Page / Exit Closes the editor and returns to the list of scripts (Back to home page) or leave the editor and scipter (exit).
8 Hermes.Net IVR Designer Page Edition Menu Copy / Paste Copy / paste the selected command. Delete Removes the command after confirmation. Expand/Reduce Height Increases (Expand) or reduce (Reduce) vertically work area. Expand/Reduce Width Increases (Expand) or reduce (Reduce) horizontally work area. Nota: scroll bars appear when the mouse is on the right side or on the bottom of the window. Line type Sets the type of lines used to connect commands between them. Zoom x2 x1 x0.5 Set zoom in or zoom out of the work area Tools Menu View and Edit XML IVR code To view the XML in the current IVR. The XML is created according to the commands placed on the work area. Nota : This feature is intended for expert users. Incorrect changes to the XML can make the IVR unreadable. View IVR Code To view the window containing the IVR code. This code is generated by the application based on the XML code. Set Global Variables Displays the global variable editor Start tracker Opens the IVR tracking window. Tracking window must be used on a previously generated IVR with the option Debug Mode'. See chapter. use the tracker' Reload page Allows refreshing the page
9 Hermes.Net IVR Designer Page Interface use By default, when creating a new IVR script, only one command is displayed. This command: start ', sets the entry in the script, and contains one parameter. This parameter specifies what the script must be when the client hangs up. 1 Hangup IVR call. 2 Execute a specific command from the IVR. 3.1 Adding commands. 1 Select the command in which you want to add a new command (in our example: display event), it appears in red. 2 Click the command you want to add. 3 The command appears on the command work area under the previously selected command. 4 Move the new command (holding down the mous ebutton) until the two connections are displayed in green. And then release the mouse clicks, the two commands will position automatically.
10 Hermes.Net IVR Designer Page Removing commands. The selected command can be removed: Either by a right mouse click on the command, then Delete '. Either the Edit menu > 'Delete' 3.3 Removing connections between commands. To unlink commands simply double click on one of the two connections. 3.4 Illegal Connexions. When two commands can t be linked together, each of the connection becomes red. Example: Try to connect two outputs of commands between them.
11 Hermes.Net IVR Designer Page Various edition commands Actions on the command panel Move the pannel : Use the drag/drop on the sections titles (Edition, CTI, data base). Place the panel in its original location (top left) : Double click on the section title to reposition the panel at the top left. Open or close different sections : Click the blue arrow located next to the section name Actions on commands Expand / shrink an icon: Position the mouse on the command to resize, and then, use the mouse wheel while pressing SHIFT ' on the keyboard. Rotate an icon : Position the mouse on the command to rotate, then use the mouse wheel while pressing ALT ' on the keyboard.
12 Hermes.Net IVR Designer Page The commands 4.1 Edition and Test commands Comments Save of the settings for a command is done on: 1 the loss of focus on the field. 2 Pressing the key enter ' on the keyboard in the field. 3 A click on the floppy ' icon of the parameter panel. When a command is changed and not saved, the text displaying the current command type appears in red. Some commands allow the user to enter comments. To show or hide comments entry box, click the icon. An entry box appears. Comments are in saved along with the settings JUMP Use this command to continue the IVR script to another command of the current script. The drop-down list in the parameter Panel contains currently available commands in the script.
13 Hermes.Net IVR Designer Page DISPLAY EVENT This command displays information in the OnXMedia event viewer. Enter the text to display, or choose an available in variable lists in the variables Available'drop-down box. Note : the text to display can be a mix of free text and global variables. Ex: We are the $WEB_IVR_EDITOR_DAY_OF_WEEK of the week Conditionnal test Use this command to test a variable and redirect the script to a command depending on the test outcome. If the result is true, it uses the output O ' otherwise output N. ' To enter this function Parameters use the criteria Editor of Hemes.NET. For more information on this Publisher see Appendix 2.
14 Hermes.Net IVR Designer Page Switch test Repérage de la sortie Use this command to test a variable and redirect the script to a command depending on several possible outcomes. Click the icon plus' to add new issues. The script is directed to the defined output D if the tested variable doesn t correspond to the value entered for S1 to SX. ' Note : To know the output of the test, click the corresponding input field, the output is displayed in red. To Parameters to enter are: the variable to test and corresponding values to the different outputs.
15 Hermes.Net IVR Designer Page Check time range This command is used the same way as the command Conditionnal test ', but does the test of the periods of the week. The Parameters allows pecifying 3 time ranges for the week days. To select several days, click on the day in the drop-down list holding the keyboard key CTRL ' Check openings Use this command to retrieve the current DID s opening hours (empty DID Parameter) or another DID s information (DID Parameter contains the number of the DID). If the incoming campaign on the selected DID is open, the script is directed to right output otherwise to the left output. DID : empty for campaign in progress, DID to test another incoming campaign.
16 Hermes.Net IVR Designer Page Agent Working Use this command to know if agents are available on this campaign queue. If agents match selected criteria (Online or Ready), the script is redirected to the right output, otherwise to the left output. Check the Online ' box to see if there are online agents this campaign, check Ready ' to see ready agents on this campaign. The two check boxes can be used simultaneously.
17 Hermes.Net IVR Designer Page CTI Commands Uploading audio files. Some of the CTI commands need an audio file to be executed. It is therefore necessary to download audio files in your possession on the server. To allow this operation IVR designer provides an interface described below. Example of Play Wav command: 1 Select the field that can contain an audio message to read. In our example: Wav File. The outline of the field turns red and the display zone of the available wav files appears as well as the download area. 2 Click on the magnifying glass to view the File Explorer. Select the wav file to download. Note: the wav file will have the following properties: CCITT A - Law 8,000 khz; 8 bits; Mono. 3 Click the orange arrow to start the download. The progress bar indicates the status. 4 After the file is downloaded, it is available in the list of available files: Wav file '. It is possible to listen to the file by clicking the icon music note '. 5 To assign the file to the selected Parameter field, click the green arrow.
18 Hermes.Net IVR Designer Page Common commands to the CTI commands. Multiple Parameters are common to the CTI commands and define how to play audio, enter the DTMF or to manage audio files repetition sequences files. Check this box to add a Beep ' at the end of the message read. Check this box to allow the user to stop playing the audio file by entering the DTMF. Number of times that the audio file is repeated if no DTMF is entered. Time allocated to the input of one or more DTMF. Sets the amount of DTMF that can be entered. Sets the allocated time between two DTMF. Defines how the saound file will be played. 1 Not played in background : Reading the blocking audio file in the script. The following actions will run at the end of reading. 2 Begin new play : Starts a new audio file reading. 3 Synchronize previous play : Waits the end of the previous message to begin reading. 4 Cancel previous play : Stops the reading of the previous wav. Defines how the buffer containing previously seized DTMF will be deleted.
19 Hermes.Net IVR Designer Page Confirmation Use this command to perform the equivalent of a screen prompt : a message displayed and two possible choice. In this command, an audio file played, and two keys DTMF corresponding to two possible choices. Ex wav file: Do you want to continue. Yes, type *, no type #. OK DTMF ', allows defining the DTMF key which will make the script continue through the output ok ' and cancel DTMF ' will go left. On failed select ' specifies where to continue the script if no DTMF is entered during X attempts of Y seconds: ok or cancel output. Note: other Parameters, see chapter Play a wav file Use this command to play an audio file. Nota : Parameters, see chap
20 Hermes.Net IVR Designer Page Text to speech Use this command to convert a text file into an audio file and listen to it. This command is very specific to the speech synthesis system installed on OnXMedia. To use this command please consult your Vocalcom commercial.
21 Hermes.Net IVR Designer Page Read number Use this command to read a number or a decimal variable in several formats. Number : number or the variable containing the name to read. ' " (max 900e6 with format empty) Format ': description of the format to use Language ': language in which the number must be said. Listen ': allows you to test the format and listen to audio. Format Example: Number = and format = empty File: Twelve million, three hundred forty five thousand, six hundred seventy eight. Number = and format = 2 % File: Twelve, thirty four, fifty six, seventy eight. Number = and format = 3 % File: Four hundred fifty six, seventy eight. Number = and format = # ### ## ###. File: One, two hundred thirty four, fifty six, seventy eight.
22 Hermes.Net IVR Designer Page Interactive menu This command used to create a mini voice scenario. To do this, the command requires 3 audio messages. The first such as greeting, ex: Please type 1 for customer service, 2 for the service order. The second as input error ex: Sorry, this choice is not possible, type 1 for customer service, 2 for the service order. The third as error on any entry, ex: input time elapsed. Type 1 for customer service, 2 for the service order. Nota : Parameters, see chap
23 Hermes.Net IVR Designer Page DTMF input Use this command to enter one or more DTMF and save them in a global variable. Ending type ' defines how to stop the DTMF input DTMF (s) > by a particular DTMF code DTMF sequence > by a DTMF sequence, for example: * # *. Variable to store the result ' must contain a global variable. The seized DTMF will be stored in this variable. Note: other Parameters, see chap
24 Hermes.Net IVR Designer Page User function Use this command to enter custom script. The only Parameter for this command is the source code. The button Edit code ' open a bigger input window Voice record Use this command to save an audio message from the client. File Name ' is the path and name the saved file. Ending with ' specifies the DTMF stop recording. or if silent > ' specifies another ending source of the record. or record > ' specifies the time saving max.
25 Hermes.Net IVR Designer Page Set callback Use this command to schedule a callback on the current inbound campaign. Tel callback ' of the person to be called back. When callback ' specifies the day and time format of the callback: YYYYMMDDHHMM Marker reporting This command is not really a command, it allows you to place markers in the script. These markers will follow the client inside the IVR (via supervision), and view statistics (in reporting). Info to send ' corresponds to the text displayed in the supervision when the client is on this node. Unique Code ' specifies a decimal value for this code.
26 Hermes.Net IVR Designer Page Ending strategy This command sets the - actions to perform when the scenario is finished. Type of strategy Disconnection : Hangs up the call. Call Queueing : Change the client queue. The call can be redirected to the current queue, a different queue or to a specific agent. DID redirection : Redirects the call to another DID. Outsourcing : Sends the call to an external phone number Voice mail : redirect to a voice mail message script. Note: for each of these actions, it is possible to update both the IVR-specific variables. Variables Associated Data and memo, which, both can be retrieved in script form. 4.3 DATA BASE Commands Select the DB connection to be used. Each of the 3 data base commands, is in need of a connection string (sets in the Hermes.Net administrator) to perform queries. Available connections as well as the tables contained in these connections are displayed in the box global variables ' only when a Parameter field can receive this type of value.
27 Hermes.Net IVR Designer Page SQL SELECT Request Use this command to perform queries on a table and retrieve results or the name of the columns in IVR variables. 'Connection': connect DB Hermes.Net to use. SQL request ': SQL query to run. This query can contain global variables. The button Start Query Builder ' start the Hermes.NET V4 query editor. Get only column name ': used to retrieve only the name of the columns returned by the query. List of columns ': sets the name of the columns whose content must be recovered in global variables. Global variables are created automatically with préfix DB_IVR of the return of the query.
28 Hermes.Net IVR Designer Page SQL UPDATE Request This command to perform update queries on a table. 'Connection': connect DB Hermes.Net to use. SQL request ': SQL query to run. This query can contain global variables. The button Start Query Builder ' start the Hermes.NET V4 query editor SQL INSERT Request This command to perform insert queries on a table. 'Connection': connect DB Hermes.Net to use. SQL request ': SQL query to run. This query can contain global variables. The button Start Query Builder ' start the Hermes.NET V4 query editor.
29 Hermes.Net IVR Designer Page IVR Source Code Use the IVR code view window to check for errors. Ex: missing audio files, Parameters not filled in, etc etc. These errors are displayed on top of the screen on yellow background. This screen also allows : - to find the location command in the code: drop-down list Goto Command '. - To search a word or phrase: Search ' - Go to a particular row: Goto line '
30 Hermes.Net IVR Designer Page Generating an IVR 6.1 Interface When generating an IVR script, the following screen appears. This screen summarizes: source code, used audio files, generation options, execution platform, and the generation button The IVR script source code. Use to check the generated code and display any errors Generated script name This name includes the IVR s ID List of audio files used in the script. For each of these files, you can choose to copy or not on the executing server. Check the box to copy the file Generation options Copy all wav : Select or deselect all audio files. People in the IVR will be supervised : Use this option to indicate whether ot not you want to supervise this IVR. Debug Mode : Specify whether or not the generated script will send the commands necessary to the tracker (see Chapter 7) Marker on all command : specify if you want to use markers in this IVR Execution Plateforme. Select the drop-down list (OnXMedia) executing machine. Click the button Generate the IVR ' to launch generation.
31 Hermes.Net IVR Designer Page If generation succeeded, the top of the audio files area becomes blue, as below. When an error occurs in the script, the returned error is displayed in red under the name of the IVR, and the wrong code line is highlighted in yellow (in this example, we added a user-defined function by omitting Parameters to the VOICE_GET_DTMF function): 7. IVR Tracker
32 Hermes.Net IVR Designer Page Principle The IVR Tracking Editor of Hermes.NET is used to check the journey of a user in the generated script. This system needs to know the caller s phone number. This number must be entered in the area: Tel to track '. Once the number entered, click the green arrow to start monitoring. The IVR Editor window becomes: All commands are shaded to indicate that the user is not yet entered in the IVR.
33 Hermes.Net IVR Designer Page Then call the IVR s DID. Navigate in the script as a standard user, the screen display tells you your location in the scenario. At the end of the script the view returns to normal. Important Note : When your script is checked, it is very strongly recommended that you re - generate this script by unchecking the box Debug mode '. This mode debugs resources that are not needed in standard use mode.
34 Hermes.Net IVR Designer Page Annex 1 - Globales variables definition 8.1 Principle Standard Variables Use this screen to define variables that will be used in the script. A script variable must begin by $'. Each variable can be initialized with a specific value Variables linked to a table. It is possible to create variables based on the columns in a table in a Hermes.Net. Choose the connection and the desired table, and then click on auto Create Variables '. These variables will be initialized when the IVR is launched with the value of the INDICE received by the system Remark A variable declared but not used is not included in the script. 8.2 Interface Example of a standard global variable initialized but empty and 3 variables connected to a table.
35 Hermes.Net IVR Designer Page Annex 2 Criteria editor Criteria Editor allows to generate tests on the variables. The column value ' 1 contains the value to test, the column condition ' test to perform on this variable, and column value 2 ' the value to test. The radio button to specify whether a or ' or one and ' must be made between each criteria. By clicking the check box to the left of the table it is possible to write his own criterion as below:
36 Hermes.Net IVR Designer Page Annex 3- Supervision The supervisor has at its disposal three windows that can be used for the supervision of users in the IVR script. A window: IVR caller list ', a window IVR History ' and a window indicating the number of users in the IVR. Below a screenshot of supervision.
Hermes.Net Web Campaign Page 2 26
...................... Hermes.Net Web Campaign Page 2 26 Table of Context 1. Introduction... 3 2. Create and configure Web Campaign 4... 2.1 Create a Web Campaign 4 2.2 General Configuration... 5 2.2.1
More informationNETWORK PRINT MONITOR User Guide
NETWORK PRINT MONITOR User Guide Legal Notes Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change without notice. We cannot be held liable
More informationDecision Support AITS University Administration. Web Intelligence Rich Client 4.1 User Guide
Decision Support AITS University Administration Web Intelligence Rich Client 4.1 User Guide 2 P age Web Intelligence 4.1 User Guide Web Intelligence 4.1 User Guide Contents Getting Started in Web Intelligence
More informationMiVoice Integration for Salesforce
MiVoice Integration for Salesforce USER GUIDE MiVoice Integration for Salesforce User Guide, Version 1, April 2014. Part number 58014124 Mitel is a registered trademark of Mitel Networks Corporation. Salesforce
More informationAbstract. For notes detailing the changes in each release, see the MySQL for Excel Release Notes. For legal information, see the Legal Notices.
MySQL for Excel Abstract This is the MySQL for Excel Reference Manual. It documents MySQL for Excel 1.3 through 1.3.6. Much of the documentation also applies to the previous 1.2 series. For notes detailing
More informationHelp File. Version 1.1.4.0 February, 2010. MetaDigger for PC
Help File Version 1.1.4.0 February, 2010 MetaDigger for PC How to Use the Sound Ideas MetaDigger for PC Program: The Sound Ideas MetaDigger for PC program will help you find and work with digital sound
More informationRecording Supervisor Manual Presence Software
Presence Software Version 9.2 Date: 09/2014 2 Contents... 3 1. Introduction... 4 2. Installation and configuration... 5 3. Presence Recording architectures Operating modes... 5 Integrated... with Presence
More informationBusiness Solutions. Page 1
2012 C Page 1 Contents Getting Started emerge Dashboard Login... 3 Main Profile Screen... 5 Group Services... 5 Auto Attendant Overview... 7 Modifying Auto Attendant Settings... 7 Auto Attendant Modify
More informationVerizon Cloud Desktop Application Help Guide Version 4.1 72
Verizon Cloud Desktop Application Help Guide Version 4.1 72 CONTENTS I. Getting started... 4 A. Verizon Cloud... 4 B. Main navigation... 5 C. System requirements... 5 D. Installing the application... 6
More informationTable of Contents INTRODUCTION... 5 ADMINISTRATION... 6 MANAGING ACD GROUPS... 8
WorldSmart ACD Help Table of Contents INTRODUCTION... 5 OVERVIEW... 5 WHO CAN CREATE AND MANAGE ACD... 5 ADMINISTRATION... 6 CREATING A NEW GROUP... 6 ASSIGN PHONE NUMBER... 7 MANAGING ACD GROUPS... 8
More informationHow To Use Query Console
Query Console User Guide 1 MarkLogic 8 February, 2015 Last Revised: 8.0-1, February, 2015 Copyright 2015 MarkLogic Corporation. All rights reserved. Table of Contents Table of Contents Query Console User
More informationWorking with SQL Server Integration Services
SQL Server Integration Services (SSIS) is a set of tools that let you transfer data to and from SQL Server 2005. In this lab, you ll work with the SQL Server Business Intelligence Development Studio to
More informationConfiguration Manager
After you have installed Unified Intelligent Contact Management (Unified ICM) and have it running, use the to view and update the configuration information in the Unified ICM database. The configuration
More informationA This panel lists all the IVR queues you have built so far. This is where you start the creation of a IVR
IVR The IVR (Interactive Voice Response) feature allows you to automate some or all of your inbound call handling. At its simplest, you can implement an IVR that routes calls to a specific department selected
More informationHosted Voice Business Group Administrator Quick Start Guide
Hosted Voice Business Group Administrator Quick Start Guide 2 Get Started with EarthLink! This easy-to-use guide consists of a series of brief instructions designed to help you configure your new service.
More informationQualtrics Survey Tool
Qualtrics Survey Tool This page left blank intentionally. Table of Contents Overview... 5 Uses for Qualtrics Surveys:... 5 Accessing Qualtrics... 5 My Surveys Tab... 5 Survey Controls... 5 Creating New
More informationAppendix A How to create a data-sharing lab
Appendix A How to create a data-sharing lab Creating a lab involves completing five major steps: creating lists, then graphs, then the page for lab instructions, then adding forms to the lab instructions,
More informationCONNECT-TO-CHOP USER GUIDE
CONNECT-TO-CHOP USER GUIDE VERSION V8 Table of Contents 1 Overview... 3 2 Requirements... 3 2.1 Security... 3 2.2 Computer... 3 2.3 Application... 3 2.3.1 Web Browser... 3 2.3.2 Prerequisites... 3 3 Logon...
More informationUtilities. 2003... ComCash
Utilities ComCash Utilities All rights reserved. No parts of this work may be reproduced in any form or by any means - graphic, electronic, or mechanical, including photocopying, recording, taping, or
More informationBanner Document Management Suite (BDMS) Web Access Help
May 10 th, 2011 Banner Document Management Suite (BDMS) Web Access Help Division of Information Technology AppXtender Web Access Help: For questions regarding AppXtender Web Access, please contact the
More informationWelcome to MaxMobile. Introduction. System Requirements. MaxMobile 10.5 for Windows Mobile Pocket PC
MaxMobile 10.5 for Windows Mobile Pocket PC Welcome to MaxMobile Introduction MaxMobile 10.5 for Windows Mobile Pocket PC provides you with a way to take your customer information on the road. You can
More informationNetigate User Guide. Setup... 2. Introduction... 5. Questions... 6. Text box... 7. Text area... 9. Radio buttons...10. Radio buttons Weighted...
Netigate User Guide Setup... 2 Introduction... 5 Questions... 6 Text box... 7 Text area... 9 Radio buttons...10 Radio buttons Weighted...12 Check box...13 Drop-down...15 Matrix...17 Matrix Weighted...18
More informationNVMS-1200. User Manual
NVMS-1200 User Manual Contents 1 Software Introduction... 1 1.1 Summary... 1 1.2 Install and Uninstall... 1 1.2.1 Install the Software... 1 2 Login Software... 3 2.1 Login... 3 2.2 Control Panel Instruction...
More informationImpact Call PC. call001. Impact Call User s Guide
R Impact Call PC call001 Impact Call User s Guide Comdial strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as
More informationMyOra 3.0. User Guide. SQL Tool for Oracle. Jayam Systems, LLC
MyOra 3.0 SQL Tool for Oracle User Guide Jayam Systems, LLC Contents Features... 4 Connecting to the Database... 5 Login... 5 Login History... 6 Connection Indicator... 6 Closing the Connection... 7 SQL
More informationCDVS-7000 Series Remote Software Users Guide
CDVS-7000 Series Remote Software Users Guide Crest Electronics, Inc. Version 12.1005 Remote Surveillance Program The remote surveillance program enables users of the Crest 7000 series DVRs to connect remotely
More informationUniversity of Minnesota Financial Document Scanning Guide for ImageNow 6.2
University of Minnesota Financial Document Scanning Guide for ImageNow 6.2 INTRODUCTION... 2 LAUNCHING IMAGENOW AND LOGGING IN... 2 IMAGENOW TOOLBAR... 3 SCANNING DOCUMENTS INTO IMAGENOW... 3 PREPARATION...
More informationMicrosoft Access 2010 handout
Microsoft Access 2010 handout Access 2010 is a relational database program you can use to create and manage large quantities of data. You can use Access to manage anything from a home inventory to a giant
More informationWindows XP File Management
Windows XP File Management As you work with a computer creating more and more documents, you need to find a way to keep this information organized. Without a good organizational method, all your files
More informationUser Manual. Call Center - Agent Assistant Application
User Manual Call Center Agent Assistant Application Release 9.1 April 2013 Legal notice: Alcatel, Lucent, AlcatelLucent and the AlcatelLucent logo are trademarks of AlcatelLucent. All other trademarks
More informationOPERATION MANUAL. MV-410RGB Layout Editor. Version 2.1- higher
OPERATION MANUAL MV-410RGB Layout Editor Version 2.1- higher Table of Contents 1. Setup... 1 1-1. Overview... 1 1-2. System Requirements... 1 1-3. Operation Flow... 1 1-4. Installing MV-410RGB Layout
More informationSYNTHESYS PERSONNEL. Synthesys Personnel Management 1
SYNTHESYS PERSONNEL Synthesys Personnel Management 1 SYNTHESYS PERSONNEL Introduction... 3 Synthesys Personnel Main Screen... 4 The Menu Bar... 5 Directory... 6 User Groups... 7 Adding a new User... 9
More informationUSER GUIDE MANTRA WEB EXTRACTOR. www.altiliagroup.com
USER GUIDE MANTRA WEB EXTRACTOR www.altiliagroup.com Page 1 of 57 MANTRA WEB EXTRACTOR USER GUIDE TABLE OF CONTENTS CONVENTIONS... 2 CHAPTER 2 BASICS... 6 CHAPTER 3 - WORKSPACE... 7 Menu bar 7 Toolbar
More information5 Setting up a Contact Center
contact_center.fm 5 This example describes the setup and configuration of an OpenScape Office Contact Center based on a fictional customer scenario. It is intended to assist you in setting up a customized
More informationADMINISTRATOR GUIDE Call Queuing Administrator Guide V 2.0. 8x8 Call Queuing. Administrator Guide. Version 2.0 February 2011
8x8 Call Queuing Administrator Guide Version 2.0 February 2011 Table of Contents Introduction...3 How an 8x8 Call Queue Works...4 Example: Primary and Secondary Queue Extension Group...4 Getting Started...5
More informationFrontDesk Installation And Configuration
Chapter 2 FrontDesk Installation And Configuration FrontDesk v4.1.25 FrontDesk Software Install Online Software Activation Installing State Related Databases Setting up a Workstation Internet Transfer
More informationWelcome to Bridgit @ CSU The Software Used To Data Conference.
Welcome to Bridgit @ CSU The Software Used To Data Conference. Overview SMART Bridgit software is a client/server application that lets you share programs and information with anyone, anywhere in the world.
More informationXPRESSIONS USER GUIDE
XPRESSIONS USER GUIDE 1 WHAT IS XPRESSIONS? A voicemail system that enables access via the telephone or by PC/MAC. NOTE: Siemens no longer supports the current PhoneMail system. Xpressions is the replacement.
More information4.3. Windows. Tutorial
4.3 Windows Tutorial May 2013 3 Introduction The best way to get started using Wirecast is to quickly work through all its main features. This tour presents a series of three tutorials, each designed
More informationWindows XP Pro: Basics 1
NORTHWEST MISSOURI STATE UNIVERSITY ONLINE USER S GUIDE 2004 Windows XP Pro: Basics 1 Getting on the Northwest Network Getting on the Northwest network is easy with a university-provided PC, which has
More informationDell SonicWALL SRA 7.5 Secure Virtual Meeting and Secure Virtual Assist
Dell SonicWALL SRA 7.5 Secure Virtual Meeting and Secure Virtual Assist Document Scope This document describes how to configure and use the Dell SonicWALL SRA Secure Virtual Meeting feature and the Dell
More informationEnd User Training Guide
End User Training Guide Everything You Need to Get Started on Vonage Business Solutions End User Portal This guide will give you a comprehensive look at the Vonage Business Solutions online user interface
More informationSmartBar for MS CRM 2013
SmartBar for MS CRM 2013 Version 2013.26 - April 2014 Installation and User Guide (How to install/uninstall and use SmartBar for MS CRM 2013) The content of this document is subject to change without notice.
More informationHow To Use Syntheticys User Management On A Pc Or Mac Or Macbook Powerbook (For Mac) On A Computer Or Mac (For Pc Or Pc) On Your Computer Or Ipa (For Ipa) On An Pc Or Ipad
SYNTHESYS MANAGEMENT User Management Synthesys.Net User Management 1 SYNTHESYS.NET USER MANAGEMENT INTRODUCTION...3 STARTING SYNTHESYS USER MANAGEMENT...4 Viewing User Details... 5 Locating individual
More informationMicrosoft Access Basics
Microsoft Access Basics 2006 ipic Development Group, LLC Authored by James D Ballotti Microsoft, Access, Excel, Word, and Office are registered trademarks of the Microsoft Corporation Version 1 - Revision
More informationTips and Tricks SAGE ACCPAC INTELLIGENCE
Tips and Tricks SAGE ACCPAC INTELLIGENCE 1 Table of Contents Auto e-mailing reports... 4 Automatically Running Macros... 7 Creating new Macros from Excel... 8 Compact Metadata Functionality... 9 Copying,
More informationiview (v2.0) Administrator Guide Version 1.0
iview (v2.0) Administrator Guide Version 1.0 Updated 5/2/2008 Overview This administrator guide describes the processes and procedures for setting up, configuring, running and administering the iview Operator
More informationAuto Attendant User Guide
This user guide is everything you need to be able to correctly setup your Auto Attendant. This involves setting your time schedules, configuring your Auto Attendant, recording and submitting your greetings,
More informationQ. The Phone Manager call banner disappears after being displayed for a couple of seconds...5 Q. The Phone Manager icon in the taskbar is blue and
Phone Manager FAQ s Q. The Phone Manager call banner disappears after being displayed for a couple of seconds...5 Q. The Phone Manager icon in the taskbar is blue and has a cross on it. 5 Q. Some options
More informationTable of Contents GETTING STARTED... 3. Enter Password Dialog...3 Using Online Help...3 System Configuration Menu...4
Table of Contents DV2000 Configuration - Service Release 3.0 GETTING STARTED... 3 Enter Password Dialog...3 Using Online Help...3 System Configuration Menu...4 SYSTEM CONFIGURATION OVERVIEW... 5 Using
More informationJOOMLA 2.5 MANUAL WEBSITEDESIGN.CO.ZA
JOOMLA 2.5 MANUAL WEBSITEDESIGN.CO.ZA All information presented in the document has been acquired from http://docs.joomla.org to assist you with your website 1 JOOMLA 2.5 MANUAL WEBSITEDESIGN.CO.ZA BACK
More informationSeagate Manager. User Guide. For Use With Your FreeAgent TM Drive. Seagate Manager User Guide for Use With Your FreeAgent Drive 1
Seagate Manager User Guide For Use With Your FreeAgent TM Drive Seagate Manager User Guide for Use With Your FreeAgent Drive 1 Seagate Manager User Guide for Use With Your FreeAgent Drive Revision 1 2008
More informationRedBeam Asset Tracking User Manual
RedBeam Asset Tracking User Manual Contact us at www.redbeam.com. Page 1 Table of Contents Table of Contents... 2 Overview... 4 PC Prerequisites... 4 Mobile Computer Prerequisites... 4 Section 1: Installation...
More informationResults CRM 2012 User Manual
Results CRM 2012 User Manual A Guide to Using Results CRM Standard, Results CRM Plus, & Results CRM Business Suite Table of Contents Installation Instructions... 1 Single User & Evaluation Installation
More informationSAP Business Intelligence (BI) Reporting Training for MM. General Navigation. Rick Heckman PASSHE 1/31/2012
2012 SAP Business Intelligence (BI) Reporting Training for MM General Navigation Rick Heckman PASSHE 1/31/2012 Page 1 Contents Types of MM BI Reports... 4 Portal Access... 5 Variable Entry Screen... 5
More informationIntroduction to Microsoft Access 2003
Introduction to Microsoft Access 2003 Zhi Liu School of Information Fall/2006 Introduction and Objectives Microsoft Access 2003 is a powerful, yet easy to learn, relational database application for Microsoft
More informationOUTLOOK ANYWHERE CONNECTION GUIDE FOR USERS OF OUTLOOK 2010
OUTLOOK ANYWHERE CONNECTION GUIDE FOR USERS OF OUTLOOK 2010 CONTENTS What is Outlook Anywhere? Before you begin How do I configure Outlook Anywhere with Outlook 2010? How do I use Outlook Anywhere? I already
More informationSonicWALL SSL VPN 3.5: Virtual Assist
SonicWALL SSL VPN 3.5: Virtual Assist Document Scope This document describes how to use the SonicWALL Virtual Assist add-on for SonicWALL SSL VPN security appliances. This document contains the following
More informationGetting Started Guide. Trimble Accubid Enterprise Software
Getting Started Guide Trimble Accubid Enterprise Software Revision A August 2013 F Toronto Office Trimble Canada Ltd. 7725 Jane Street Concord, Ontario L4K 1X4 Copyright and Trademarks 2005-2013 Trimble
More informationDigital telephony. Softphone Getting Started Guide. Business Edition TEL-GDA-AFF-002-0902
Digital telephony Business Edition Softphone Getting Started Guide TEL-GDA-AFF-002-0902 Contents ABOUT THIS GUIDE 3 911 EMERGENCY SERVICES 3 DOWNLOADING THE SOFTWARE 3 CONFIGURING THE SOFTWARE 5 INITIALIZING
More informationBusiness Objects. Report Writing - CMS Net and CCS Claims
Business Objects Report Writing - CMS Net and CCS Claims Updated 11/28/2012 1 Introduction/Background... 4 Report Writing (Ad-Hoc)... 4 Requesting Report Writing Access... 4 Java Version... 4 Create A
More informationCHAPTER 4 Enhanced Automated Attendant
CHAPTER 4 Enhanced Automated Attendant 4 This chapter shows you how to design, configure and implement a multi-level auto attendant, using TFB s Enhanced Automated Attendant (Auto Attendant for short).
More informationTimeValue Software Due Date Tracking and Task Management Software
User s Guide TM TimeValue Software Due Date Tracking and Task Management Software File In Time Software User s Guide Copyright TimeValue Software, Inc. (a California Corporation) 1992-2010. All rights
More informationShoreTel Contact Center Using ShoreWare Agent Toolbar
ShoreTel Contact Center Using ShoreWare Agent Toolbar USER GUIDES RELEASE 6 Document and Software Copyrights Copyright 1998 2010 ShoreTel, Inc. All rights reserved. Printed in the United States of America.
More informationAvaya Network Configuration Manager User Guide
Avaya Network Configuration Manager User Guide May 2004 Avaya Network Configuration Manager User Guide Copyright Avaya Inc. 2004 ALL RIGHTS RESERVED The products, specifications, and other technical information
More informationTable of Contents. Part I Welcome. Part II Introduction. Part III Getting Started. Part IV The User Interface. Part V Quick Start Tutorials
Contents I Table of Contents Part I Welcome 5 Part II Introduction 5 1 Overview... 5 2 Product... Levels 5 3 Technical... Support 6 4 Copyright... 7 Part III Getting Started 7 1 Installation... 7 2 Register...
More informationUM8000 MAIL USER GUIDE
UM8000 MAIL USER GUIDE INT-2076 (UNIV) Issue 1.0 INTRODUCTION Welcome to UM8000 Mail User Guide. The UM8000 Mail is a simple yet powerful voice messaging system that can greet your callers and record your
More informationMicrosoft Outlook 2007 Calendar Features
Microsoft Outlook 2007 Calendar Features Participant Guide HR Training and Development For technical assistance, please call 257-1300 Copyright 2007 Microsoft Outlook 2007 Calendar Objectives After completing
More informationNow part of ALLSCRIPTS. HealthMatics EMR Input Manager
Now part of ALLSCRIPTS HealthMatics EMR Input Manager May 9, 2006 Statement of Confidentiality The information contained herein is proprietary and confidential to A 4 HEALTH SYSTEMS. No part of this document
More informationVirtual Communities Operations Manual
Virtual Communities Operations Manual The Chapter Virtual Communities (VC) have been developed to improve communication among chapter leaders and members, to facilitate networking and communication among
More informationBUSINESS OBJECTS XI WEB INTELLIGENCE
BUSINESS OBJECTS XI WEB INTELLIGENCE SKW USER GUIDE (Skilled Knowledge Worker) North Carolina Community College Data Warehouse Last Saved: 3/31/10 9:40 AM Page 1 of 78 Contact Information Helpdesk If you
More informationBaylor Secure Messaging. For Non-Baylor Users
Baylor Secure Messaging For Non-Baylor Users TABLE OF CONTENTS SECTION ONE: GETTING STARTED...4 Receiving a Secure Message for the First Time...4 Password Configuration...5 Logging into Baylor Secure Messaging...7
More informationOhio University Computer Services Center August, 2002 Crystal Reports Introduction Quick Reference Guide
Open Crystal Reports From the Windows Start menu choose Programs and then Crystal Reports. Creating a Blank Report Ohio University Computer Services Center August, 2002 Crystal Reports Introduction Quick
More informationCall Recorder Oygo Manual. Version 1.001.11
Call Recorder Oygo Manual Version 1.001.11 Contents 1 Introduction...4 2 Getting started...5 2.1 Hardware installation...5 2.2 Software installation...6 2.2.1 Software configuration... 7 3 Options menu...8
More informationUSER MANUAL APPLICATION MONITOR. Version 1.5 - March 2015
USER MANUAL APPLICATION MONITOR Version 1.5 - March 2015 USER MANUAL IP2Archive 1.5 Application Monitor Disclaimer This manual and the information contained herein are the sole property of EVS Broadcast
More informationCUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE
CUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE Primus Business Services AAAG10-2013 Table of Contents Overview... 3 What is an Auto Attendant?... 3 Features... 4 Options... 6 Global Options...
More informationWeb Intelligence User Guide
Web Intelligence User Guide Office of Financial Management - Enterprise Reporting Services 4/11/2011 Table of Contents Chapter 1 - Overview... 1 Purpose... 1 Chapter 2 Logon Procedure... 3 Web Intelligence
More informationData Tool Platform SQL Development Tools
Data Tool Platform SQL Development Tools ekapner Contents Setting SQL Development Preferences...5 Execution Plan View Options Preferences...5 General Preferences...5 Label Decorations Preferences...6
More informationADMINISTRATOR'S GUIDE. Version 12.20
ADMINISTRATOR'S GUIDE Version 12.20 Copyright 1981-2015 Netop Business Solutions A/S. All Rights Reserved. Portions used under license from third parties. Please send any comments to: Netop Business Solutions
More informationVistaPoint Companion is a client program used within the VistaPoint Enterprise system. VistaPoint Companion is available in two versions:
VistaPoint Companion Users Guide file:///c:/users/tdavis/appdata/local/temp/~hh2a10.htm Page 1 of 3 10/22/2012 VistaPoint Companion Users Guide For VistaPoint Console Companion and VistaPoint Desktop Companion
More informationCustom Reporting System User Guide
Citibank Custom Reporting System User Guide April 2012 Version 8.1.1 Transaction Services Citibank Custom Reporting System User Guide Table of Contents Table of Contents User Guide Overview...2 Subscribe
More informationAT&T Voice DNA User Guide
AT&T Voice DNA User Guide Page 1 Table of Contents GET STARTED... 4 Log In... 5 About the User Dashboard... 9 Manage Personal Profile... 15 Manage Messages... 17 View and Use Call Logs... 22 Search the
More informationTime Stamp. Instruction Booklet
Time Stamp Instruction Booklet Time Stamp Introductions Time stamp is a useful solution for backing up and restoring system, it backs up the entire computer system to the Backup Zone. Time Stamp is used
More informationHosted VoIP Phone System. Desktop Toolbar User Guide
Hosted VoIP Phone System Desktop Toolbar User Guide Contents 1 Introduction... 3 1.1 System Requirements... 3 2 Installing the Telesystem Hosted VoIP Toolbar... 4 3 Accessing the Hosted VoIP Toolbar...
More informationHow to Use Swiftpage for SageCRM
How to Use Swiftpage for SageCRM 1 Table of Contents Basics of the Swiftpage for SageCRM Integration 3 How to Install Swiftpage for SageCRM and Set Up Your Account...4 Accessing Swiftpage s Online Editor
More information16.4.3 Lab: Data Backup and Recovery in Windows XP
16.4.3 Lab: Data Backup and Recovery in Windows XP Introduction Print and complete this lab. In this lab, you will back up data. You will also perform a recovery of the data. Recommended Equipment The
More informationVoice Mail Online User Guide
Voice Mail Online User Guide Overview Welcome to the online version of SaskTel Voice Mail that is now accessible from any computer with Internet access You can listen to, sort, forward and/or delete your
More informationTraceNet Command TM Application Suite User Guide
TraceNet Command TM Application Suite User Guide TraceNet Command Application Suite Contents Page 1 Introduction...2 2 Application Launcher...2 3 General Functionality...3 4 Status Monitor Application...4
More informationShoreTel Enterprise Contact Center Using Agent Toolbar
ShoreTel Enterprise Contact Center Using Agent Toolbar USER GUIDES RELEASE 7 Document and Software Copyrights Copyright 1998 2011 ShoreTel, Inc. All rights reserved. Printed in the United States of America.
More informationMAS 500 Intelligence Tips and Tricks Booklet Vol. 1
MAS 500 Intelligence Tips and Tricks Booklet Vol. 1 1 Contents Accessing the Sage MAS Intelligence Reports... 3 Copying, Pasting and Renaming Reports... 4 To create a new report from an existing report...
More informationMake Voice Calls and Share Documents using Skype*
Make Voice Calls and Share Documents using Skype* Intel Easy Steps 1 2012 Intel Corporation Using Skype for making Voice Calls and Sharing Documents In the previous activity Using Skype to Communicate
More informationEMC Documentum Webtop
EMC Documentum Webtop Version 6.5 User Guide P/N 300 007 239 A01 EMC Corporation Corporate Headquarters: Hopkinton, MA 01748 9103 1 508 435 1000 www.emc.com Copyright 1994 2008 EMC Corporation. All rights
More informationEnterprise Reporting Advanced Web Intelligence Training. Enterprise Reporting Services
Enterprise Reporting Advanced Web Intelligence Training Enterprise Reporting Services Table of Contents Chapter Page 1 Overview 4 2 Web Intelligence Access 8 3 BI Launch Pad Navigation 12 4 Nested Query
More informationICP Data Entry Module Training document. HHC Data Entry Module Training Document
HHC Data Entry Module Training Document Contents 1. Introduction... 4 1.1 About this Guide... 4 1.2 Scope... 4 2. Step for testing HHC Data Entry Module.. Error! Bookmark not defined. STEP 1 : ICP HHC
More informationBackup Assistant. User Guide. NEC NEC Unified Solutions, Inc. March 2008 NDA-30282, Revision 6
Backup Assistant User Guide NEC NEC Unified Solutions, Inc. March 2008 NDA-30282, Revision 6 Liability Disclaimer NEC Unified Solutions, Inc. reserves the right to change the specifications, functions,
More informationWeb Portal User Guide
Web Portal User Guide Fusion Hosted Voice Web Portal User Guide, Revision 2, September 2013 NCTC North Central 872 Highway 52 Bypass E Lafayette, TN 37083 615-666-2151 www.nctc.com Fusion Hosted Voice
More information6. If you want to enter specific formats, click the Format Tab to auto format the information that is entered into the field.
Adobe Acrobat Professional X Part 3 - Creating Fillable Forms Preparing the Form Create the form in Word, including underlines, images and any other text you would like showing on the form. Convert the
More informationNDA-30141 ISSUE 1 STOCK # 200893. CallCenterWorX-Enterprise IMX MAT Quick Reference Guide MAY, 2000. NEC America, Inc.
NDA-30141 ISSUE 1 STOCK # 200893 CallCenterWorX-Enterprise IMX MAT Quick Reference Guide MAY, 2000 NEC America, Inc. LIABILITY DISCLAIMER NEC America, Inc. reserves the right to change the specifications,
More informationShoreTel Enterprise Contact Center 8 Using Agent Toolbar
ShoreTel Enterprise Contact Center 8 Using Agent Toolbar November 2012 Legal Notices Document and Software Copyrights Copyright 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.
More informationNVMS - 1000 USER MANUAL. Version 2.1.0
NVMS - 1000 USER MANUAL Version 2.1.0 Contents 1 Software Introduction... 1 1.1 Summary... 1 1.2 Operation Environment... 1 1.3 Install and Uninstall... 2 1.3.1 Install the Software... 2 1.3.2 Uninstall
More information